Customer Reviews for U-Haul Moving & Storage of Amelia Island

3,232 comentarios

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly and efficient staff.

Carolyn C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jacob P. 
Rating:
4.0

Customer did not leave a comment.

Brad V. 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Amado R. 
Rating:
5.0

update uhaul.com self check in so more customers can utilize the feature for easy check in & dispatch

Frank S. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Excellent customer service. Wonderful people.

Laura D. 
Rating:
5.0

Overall an excellent experience.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very helpful and friendly staff.

LYNN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles w.  |  Overall Experience 
Rating:
5.0

Completing rental online was absolutely horrible. Thank goodness for mr. Miller for his assistance.

Solange D. 
Rating:
5.0

Customer did not leave a comment.

Kori M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
3.0

It seems the communication between the U-haul and the companies that bring the U-box to and from U-haul locations is terrible. I had 2 companies booked for to come move the U-box on the same day. I had to reschedule that the U-box was even coming because for what ever reason it just didn't book when I did it online. The whole experience was much more stress than it was worth.

Stephen W. 
Rating:
5.0

Exceptional customer service

Kedesha S. 
Rating:
5.0

I had problems using the return return app and was a long wait time for customer service .

Thomas C. 
Rating:
4.0

I will never recommend this company to anyone.

Eric B. 
Rating:
5.0

The Fernandina site was great, like the pick up location the person I dealt with was professional and personable. Dropping off was a quick operation and I was on the road home quickly.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Lynn T.  |  Overall Experience 
Rating:
5.0

I like this location because they are usually fully stocked with whatever size trailer or truck that you need. Would highly recommend this location and will use again if necessary.

JOY W. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

it would be optimal if the location had someone certified to fill the propane tanks. It's sub-optimal that I drove over to get my tank filled and nobody was certified to fill it.

jeff F. 
Rating:
5.0

The lady who helped me was a gem. She needs a raise

Matthew B.  |  First Impressions 
Rating:
5.0

Easy check in. Had a waiting area I could sit while rating for my ride.

Glen L. 
Rating:
5.0

Woman that helped me was awesome

Jim B. 
Rating:
5.0

Sarah is really helpful! Great crew.

jeff F. 
Rating:
4.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very helpful, nice staff!

Bonita G. 
Rating:
1.0

I reserved a truck and a car hauler. After5 days I went to make sure pick up is on schedule. They tell me no car hauler. That's bull s…. I had to call every u-haul until I found one 50 miles away. No calls no nothing. Not correct some of the people don't even care. I got a 15 footer that leaked and got everything wet. The A/C would shut down going up hill. I paid over 900.00 dollars for this garbage truck. I need to get some of my money credit back. I will call u-haul

PATRICK M. 
Rating:
5.0

Nothing

Harold O. 
Rating:
5.0

Staff is professional, courteous, and knowledgeable.

William A. 
Rating:
5.0

The manager was from a Jacksonville location helping with staffing. She was help, fast and very friendly.

Natasha K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Friendly staff

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Great service, trailer was ready for pickup at reserved time.

Mitchell M. 
Rating:
5.0

Location has great service.... Downside, was the truck had a dead rat or some dead rodent inside the cab. Smell was horrible when driving... Notified service checkin staff.

Ronnie B. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
2.0

But what I found when we got two storage units got up there there was already a lock on it it was somebody else's unit and they said we were empty so back down the elevator we go into there come back gave us another one down the hall rented a cargo van for two days got there the first day they said it was not available so now I had to get a 10 foot truck which we didn't want it was much harder for my older lady friend to load stuff into because there's a big step up there was no ramp use the vehicle for half a day brought it back after hours put in our code message said welcome Ronald door would not open we're trying to call the 800 number could not get a hold of anyone finally some lady that has a storage unit said use the entrance on the side of the building we did not have any idea it was even there it's just a fiasco all around. Had a new employee was charging us for a 30 foot truck when we only got the 10 foot so he needed help about five different times from somebody else I stood there 20 minutes just waiting for him to complete one transaction. Just very frustrating

Ronald T. 
Rating:
5.0

Efficient Professional

rosemarie S. 
Rating:
4.0

The equipment I had reserved was available and ready for pickup as promised. The staff was friendly and helpful, so I was in and out pretty fast for the pickup and the after-hours electronic drop off was extremely easy.

Erich S. 
Rating:
5.0

Continue the standard good service.

gary A. 
Rating:
4.0

Can i still return the Pads? My children didn't know to give them all back. i have 4 or 5 of them.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

When making a reservation online we should not have to go through the process again when picking up. We already put all the information into the system. Why do it twice? That's my only complaint.

Johnny B. 
Rating:
5.0

Pick up and drip off were quick and hassle free. Customer service was great on both ends. Will absolutely be coking back! Thank you!!

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Siqi C. 
Rating:
5.0

Clean place. Knew their product, prompt and got me on my way quickly.

James F. 
Rating:
5.0

Make you return app a little more detailed as to uploading a photo of equipment. I could not get this to work. It was probably more on my part but would be nice to have a help down arrow for directions.

DOUGLAS M. 
Rating:
5.0

The staff was excellent, friendly and helpful!

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Owner was very proactive

Earlene A. 
Rating:
1.0

Uhaul dealer in Fernandina Beach does not return phone calls nor work well with 3rd party loaders/transporters selected by Uhaul. One of my Uboxes was damaged and they would not communicate with me to resolve the issue. I would not recommend this location to anyone.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Good

Sara B. 
Rating:
1.0

Manager was very angry and insulted that I asked for assistance to unchain and release my car from the towing platform. I had to get on my knees on the pavement to unhook the chain underneath my car. He assumed that a customer should perform the whole procedure himself. Very disappointing after driving 850 miles to this location.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Sara N. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

They were very welcoming and helpful

Pamela R. 
Rating:
2.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Jerri Don F. 
Rating:
1.0

This was the singular worst experience I've ever had with a company. I was physically threatened by an employee who also made undue remarks about my sexual orientation and then was mocked and called a liar by a customer service agent when I attempted to report the employee's behavior. I will never do business with U-Haul again and am considering taking action against the company.

Michael M. 
Rating:
5.0

right tire shredded one hour from our home enroute to MI, U-Haul had us back on the road in 2 hours with 2 new tires on the trailer.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Oliver and all of the other staff went above and beyond to take care of me for my trip!

Scott H. 
Rating:
5.0

Best experience ever in over 20 years and 5+ moves!

Robert P. 
Rating:
5.0

Best customer service I've ever experienced at any uhaul location. Beverly and Larry went above and beyond helping me with the trailer I rented. 5 star service in all regards.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
3.0

First of all I had a reservation to pickup the truck 5 minutes from my house and was called to pickup at a different location 40 minutes away. Got to the location above and truck was not ready and only had a 1/8 a tank of gas. The appliance dolly was missing a ring on the strap and I had to return the next day to exchange. All together this cost me about 4 hours of time and about an extra $50 in gas. I also rented 5 dozen furniture pads and only received 58 total.

Otis M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
1.0

The person at the counter told me to wait outside for a minute (he never showed up) as he waited on another customer (book a reservation). I thought that was very rude as he should have checked me in. Another attendant agreed with my frustration and asked me for the truck keys and told me he was sorry. He did say I would receive en email for my checkin which after 12 plus hours I have not received confirming my checkin.

Marvin W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The only problem I had was when we set up the drop of location it was an hour away from my destination when. There was a place 1 mile down the road when I tried to change it using I couldn't so I wasted 2 hours driving plus the go uhaul number didn't work right so I waisted 30 minutes trying to get through.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
3.0

Notify people when their truck location is changed.

Joseph C. 
Rating:
5.0

All was good from this location.

James C. 
Rating:
5.0

Continue to follow the standard displayed.

gary A. 
Rating:
4.0

Customer did not leave a comment.

Ann O. 
Rating:
5.0

I've been to this Uhaul store twice in the last month and they are an excellent team with excellent equipment!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
1.0

Fire Oliver. He's a jerk !

Gregory T. 
Rating:
5.0

Thank you!

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE E. 
Rating:
4.0

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.

DIANE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch W.  |  Overall Experience 
Rating:
5.0

Thank you

MARTIN C.  |  Overall Experience 
Rating:
3.0

I just don’t think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Elizabeth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Oliver made you feel welcomed as a customer.

Victor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

All good.

James T.  |  Overall Experience 
Rating:
5.0

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Overall Experience 
Rating:
4.0

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone’s property, and something happens to their property under your care, you don’t treat them how I was treated. I wouldn’t even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Ryan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER H.  |  First Impressions 
Rating:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Rating:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Rating:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie G.  |  Overall Experience 
Rating:
5.0

Always professional and helpful.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Are there people living in rented storage rooms?

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
4.0

Professional staff. Facility was clean accommodating

James H.  |  First Impressions 
Rating:
5.0

Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!

jeffrey p.  |  Overall Experience 
Rating:
5.0

Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen n.  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit and truck

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did

anthony d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.

Simone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F.  |  First Impressions 
Rating:
4.0

Very satisfied with the storage unit I only stopped using it because I moved to a different city.

pam m.  |  Overall Experience 
Rating:
5.0

Thanks

Denise and Brandon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stein A H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharla M.  |  Overall Experience 
Rating:
5.0

This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.

STEPHEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy C.  |  First Impressions 
Rating:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Rating:
5.0

The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
4.0

The only thing I didn’t like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Rating:
5.0

Thank you

Gia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  Overall Experience 
Rating:
5.0

Great experience.

Scott M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  First Impressions 
Rating:
5.0

Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631

Ricky E.  |  Overall Experience 
Rating:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Rating:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
5.0

With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.

Barry L.  |  First Impressions 
Rating:
3.0

I wish this establishment would honor veterans

brian s.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip M.  |  Overall Experience 
Rating:
4.0

Staff and store was great. Problem was with “fab” for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn’t have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.

Angela B.  |  First Impressions 
Rating:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Rating:
5.0

Very good management

LEIGH A.  |  Overall Experience 
Rating:
5.0

Jacob was friendly and very helpful, made everything easy.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  First Impressions 
Rating:
5.0

The staff is great ...

charles r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie C.  |  Overall Experience 
Rating:
5.0

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

polly L.  |  Overall Experience 
Rating:
5.0

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

jennifer c.  |  Overall Experience 
Rating:
4.0

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Linda G.  |  Overall Experience 
Rating:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam F.  |  Overall Experience 
Rating:
5.0

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Rosa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley P.  |  Overall Experience 
Rating:
5.0

Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳

Loretta H.  |  First Impressions 
Rating:
5.0

All of the folks that I dealt with in Portland and Fernandina were great. Thanks!

BRENT M.  |  First Impressions 
Rating:
5.0

everyone was extremely nice and professional

roger S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Barbara L.  |  Overall Experience 
Rating:
5.0

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

CAROL F.  |  Overall Experience 
Rating: