Customer Reviews for U-Haul Moving & Storage of Amelia Island

3,000 comentarios

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Krysten C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane W. 
Clasificación:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
1.0

El cliente no dejó un comentario.

EMILY M. 
Clasificación:
5.0

I use this location very often. The team that works there are very reliable. They have never let me down when I needed some type of towing package. They are always ready and available for their customers!

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
1.0

Give accurate drop off locations and don't treat customers like they are doing them a favor. Not Customer Dis-Service

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Van P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMHOWE G. 
Clasificación:
4.0

Better drop off location when pickup trucks no on road

MATTHEW D. 
Clasificación:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in "late fees" that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

I wasn't given the furniture pads I ordered. When I realized I wasn't, I called and was told they couldn't refund it because I was in the middle of my contract. I reported this to the receiving location and she just said it was up to the origin location to fix it.

HOLLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary T. 
Clasificación:
1.0

El cliente no dejó un comentario.

DYLAN W. 
Clasificación:
5.0

I rent Trucks / Trailers from many locations in the USA and the Fernandina Beach store by far has the BEST Management / Staff team I have EVER work with. THANKS Kevin Holt

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
4.0

The location I picked up the equipment was great. Here is where I have a problem with u Uhaul. My location for pick up was changed several times. The last place where I was told to pick up my equipment by email and phone call was the wrong place. I had a set time for 800am pick up. When I got to the location it did open till 900am. By 930amno one ever showed at that location. I made some calls and was told my equipment was at a different location. This cost me time with movers. I am military and have used Uhaul to move multiple times. Hopefully this was just bad communication on Uhauls behalf. I will say say the location I picked the truck up gave me a discount on the equipment which I feel corporate Uhaul should eat and not the local company.

Brad H. 
Clasificación:
5.0

The people that work here are very nice. I was met with smiles and kindness.

David J. 
Clasificación:
5.0

While in store, I noticed the prices were quite excessive on I haul truck rentals. Honestly, you can go to Home Depot and rent their trucks without mileage costs. However, I can't be a critic because I rented a motorcycle trailer. 16.00 dollars for the day and you can't beat that. 5 stars across the board for that. Thank you so much!

ALEX M. 
Clasificación:
5.0

It was very clean, but the tires on the 5x8 trailer were old and worn, resulting in a flat with a full trailer.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Everyone at this office is wonderful and we would highly recommend them! Keep up the great work!😃😃😃

STEPHEN B. 
Clasificación:
5.0

Nada

william S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

U-Haul corporate needs to make it easier to extend the rental period on vehicles. We had to go into the rental location, turn the truck in, the re-rent it same day. CRAZY and majorly INCONVENIENT!!

David C. 
Clasificación:
1.0

Tried to overcharge me for 2 days rental , I kept the vehicle for 6 hours of the 24 hour rental period. Claimed the overcharge was my fault. Don't rent from this location.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Fully satisfied

Ivan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Clasificación:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ALEC D. 
Clasificación:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

The cargo truck was adequate and smelled like cigarette smoke. I'm complimenting more on the quick service, availability, and cost.

TIMOTHY B. 
Clasificación:
5.0

Great ever time I go

SANTAURUS B. 
Clasificación:
4.0

Maybe

JEFFREY H. 
Clasificación:
5.0

Please do not make any changes. I have been a customer at this location for six. years. Service is great.

STEPHEN H. 
Clasificación:
5.0

It is always an easy process at this location. Friendly and competent staff.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
3.0

The truck we rented was very unsafe! Steering was very sloppy, something loose under the vehicle, and roll up door lock was hard to use. I had to lube it myself and still was hard to use!

Gene F. 
Clasificación:
5.0

Great Customer service

PEDRO F. 
Clasificación:
2.0

Smoke smell in van, later found a cigarette. My mom was with me who is highly allergic. Dog hair EVERYWHERE.

PATIENCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

Candy wrappers were in the Uhaul at pickup.

Jesse M. 
Clasificación:
5.0

The van drove really well and got great miles per gallon. The cab of the truck was a bit dirty with dog hair and smelled like a dirty dog. I just sprayed it with Lysol and put an old sheet over the seat and all was fine.

JAN K. 
Clasificación:
5.0

Nada

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

All good!

John R. 
Clasificación:
3.0

Whoever checked me was a jerk. He acted like it was my fault.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake Y. 
Clasificación:
5.0

Oliver, Larry, Gavin and Beverly are the people I worked with and they provided excellent service. The truck itself felt tired and well used, but it got me there and back. I will definitely recommend this location to my friends that need this service. Thank you and Happy Holidays Deb Cates

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
4.0

Rude

George B. 
Clasificación:
5.0

U-Haul re very helpful. In and out in under 10 minutes.

Thomas F. 
Clasificación:
5.0

friendly staff.

WADE B. 
Clasificación:
3.0

Offer discounts to first responders

MARTIN K. 
Clasificación:
5.0

I have used their service several times and will continue to do so. They have new vans that are great

MEDARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Great customer service!

Pedro F. 
Clasificación:
4.0

Central RSVP changed my info three times before I picked up - really a pain

WILLIAM H. 
Clasificación:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Clasificación:
3.0

Bumpy ride& AC didn't cool much. Wouldn't let me go over 76 mph

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN C. 
Clasificación:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Clasificación:
5.0

Always friendly and efficient.

Philippe Luc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARFIELD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

Nothing was very satisfied

DEBRA W. 
Clasificación:
5.0

Both representatives were very helpful!

ZACHARY C. 
Clasificación:
2.0

El cliente no dejó un comentario.

KENNETH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

GENE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

GABRIEL N. 
Clasificación:
5.0

They made sure I was helped and had what I needed. Friendly and personable.

Donna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND G. 
Clasificación:
4.0

When you take “local people” out of the equation, you fail!! I made a reservation 2 months before the time needed with an “outlet”(non-corporate) location and instead of letting that location handle me, I had to go somewhere else to pickup the truck!! When I got there, they initially didn't have a truck!! Not happy at all!! They finally rearranged somethings with “dispatch” and I got the vehicle needed. Took WAY TOO LONG because of the screw up!! It all worked out, but wasn't happy at all with the process. We rent from Uhaul every year for our event and have been for over 10 years. Very disappointed!!

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore C. 
Clasificación:
5.0

Very pleased and satisficed with the services provided by the staff of U Haul Fernandina Beach,FL. They were extremely helpful

CALEB H. 
Clasificación:
3.0

Completely opposite feel of our pick up location. We had a main water line break at our house literally as we were pulling out for our 26 hour drive. I called the location where we were to return the trailer to let them know we would be delayed. The man was incredibly rude. Would not tell me the price difference and basically hung up on me. The only way I knew our reservation had been changed was because I could see the new date online. The return itself was okay. We had to wait awhile for someone to help us and we were the only customers there. It seems to be a very busy location and they need to work on their customer service. We will have to use this location, again, in a few months. I hope that we have a better experience.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS L. 
Clasificación:
1.0

Didn't give what I asked for. I needed a truck with a ramp. Didn't have one. Truck had check engine light on. Could barely see out window.

derrol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE B. 
Clasificación:
5.0

Very friendly staff and efficient in getting me loaded and on my way.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMAD K. 
Clasificación:
5.0

Woman that helped with my return was very pleasant, extremely knowledgeable about the equipment & return process. Rest room was impressive. Limpio.

Kenneth J. 
Clasificación:
5.0

Not a thing. The Best U-H Experience Ever!

MICHAEL N. 
Clasificación:
5.0

The staff is great. Helpful and friendly.

JAY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine F.  |  First Impressions 
Clasificación:
5.0

Gracias

Denise and Brandon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy C.  |  First Impressions 
Clasificación:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY M.  |  First Impressions 
Clasificación:
4.0

The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Clasificación:
5.0

Great experience.

Scott M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D.  |  First Impressions 
Clasificación:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Clasificación:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Clasificación:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Clasificación:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra H.  |  First Impressions 
Clasificación:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bill b.  |  First Impressions 
Clasificación:
5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Scott M.  |  First Impressions 
Clasificación:
5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Leigh Coulter B.  |  First Impressions 
Clasificación:
5.0

professional service and good value !

CHARLES L.  |  First Impressions 
Clasificación:
4.0

It went well

Susan W.  |  First Impressions 
Clasificación:
5.0

Excellent staff.

garry o.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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