Customer Reviews for U-Haul Moving & Storage of Amelia Island

2,934 reviews

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Oliver, Larry, Gavin and Beverly are the people I worked with and they provided excellent service. The truck itself felt tired and well used, but it got me there and back. I will definitely recommend this location to my friends that need this service. Thank you and Happy Holidays Deb Cates

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
4.0

Rude

George B. 
Rating:
5.0

U-Haul re very helpful. In and out in under 10 minutes.

Thomas F. 
Rating:
5.0

friendly staff.

WADE B. 
Rating:
3.0

Offer discounts to first responders

MARTIN K. 
Rating:
5.0

I have used their service several times and will continue to do so. They have new vans that are great

MEDARDO M. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Great customer service!

Pedro F. 
Rating:
4.0

Central RSVP changed my info three times before I picked up - really a pain

WILLIAM H. 
Rating:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Rating:
3.0

Bumpy ride& AC didn't cool much. Wouldn't let me go over 76 mph

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMAN C. 
Rating:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Rating:
5.0

Always friendly and efficient.

Philippe Luc B. 
Rating:
5.0

Customer did not leave a comment.

NORMAN R. 
Rating:
5.0

Customer did not leave a comment.

GARFIELD R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Nothing was very satisfied

DEBRA W. 
Rating:
5.0

Both representatives were very helpful!

ZACHARY C. 
Rating:
2.0

Customer did not leave a comment.

KENNETH N. 
Rating:
4.0

Customer did not leave a comment.

GENE K. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL N. 
Rating:
5.0

They made sure I was helped and had what I needed. Friendly and personable.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
4.0

When you take “local people” out of the equation, you fail!! I made a reservation 2 months before the time needed with an “outlet”(non-corporate) location and instead of letting that location handle me, I had to go somewhere else to pickup the truck!! When I got there, they initially didn't have a truck!! Not happy at all!! They finally rearranged somethings with “dispatch” and I got the vehicle needed. Took WAY TOO LONG because of the screw up!! It all worked out, but wasn't happy at all with the process. We rent from Uhaul every year for our event and have been for over 10 years. Very disappointed!!

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

TRACEY E. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Very pleased and satisficed with the services provided by the staff of U Haul Fernandina Beach,FL. They were extremely helpful

CALEB H. 
Rating:
3.0

Completely opposite feel of our pick up location. We had a main water line break at our house literally as we were pulling out for our 26 hour drive. I called the location where we were to return the trailer to let them know we would be delayed. The man was incredibly rude. Would not tell me the price difference and basically hung up on me. The only way I knew our reservation had been changed was because I could see the new date online. The return itself was okay. We had to wait awhile for someone to help us and we were the only customers there. It seems to be a very busy location and they need to work on their customer service. We will have to use this location, again, in a few months. I hope that we have a better experience.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
1.0

Didn't give what I asked for. I needed a truck with a ramp. Didn't have one. Truck had check engine light on. Could barely see out window.

derrol M. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Very friendly staff and efficient in getting me loaded and on my way.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

AHMAD K. 
Rating:
5.0

Woman that helped with my return was very pleasant, extremely knowledgeable about the equipment & return process. Rest room was impressive. Clean.

Kenneth J. 
Rating:
5.0

Not a thing. The Best U-H Experience Ever!

MICHAEL N. 
Rating:
5.0

The staff is great. Helpful and friendly.

JAY F. 
Rating:
5.0

Customer did not leave a comment.

James A H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Appreciate the friendly service from everyone. Shawn & Kyle are super.

CARTER M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
5.0

Original reservation was in Jacksonville, FL Normandy Blvd. I arrive from Gainesville, FL to pick up truck rental only to be told my reservation-made online, was for intown only. I made the reservation to be returned in Gainesville. no other trucks avail., very helpful gentleman made a call, found a truck, we left only to receive a call from the new facility to be told the truck was not avai., this facility found a truck in Amelia Island 40 miles away. I was charged for a 2 day rental instead of 1 day, told the truck had 1/4 tank of gas, it did not! Stopped, put in $92 of gas. I returned the truck in Gainesville with almost 3/4 tank of gas. received my receipt via email for the return only to be charged an extra 28 miles and $20 for after hour fee because I put the key in the lock box along with stating the truck had 1/4 tank of gas. A truck rental for <10 hours cost me $346!! I will never rent from U-Haul or recommend this company.

Sherry W. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
2.0

Your Manager was rude

GARY S. 
Rating:
5.0

Customer did not leave a comment.

SHANTA M. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Excellent Customer Service!

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Pickup and drop off process was very efficient. The 10' truck was perfect for my needs for the day. Would recommend UHaul and this location to others needing these type services or in need of various packing materials.

RAYMOND G. 
Rating:
5.0

The various e-mails, websites and apps used to track the shipment and move-in were confusing. Difficult to find information (“payment code”) and the status/location of the U-box was not updated frequently.

MARTY R. 
Rating:
4.0

Nice facility and people.

RANDOLPH J. 
Rating:
3.0

You should better improve roadside service for customers

SUNG C. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Rented a car trailer, they hooked it up for me, tested the lights, etc. Good service.

LORETTA V. 
Rating:
4.0

Customer did not leave a comment.

Leigh Ann L. 
Rating:
5.0

No flaws. Return process was very smooth. Great experience.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

OLAN B. 
Rating:
3.0

Customer did not leave a comment.

SANTAURUS B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

RUDY W. 
Rating:
5.0

great no changes needed

GENE K. 
Rating:
5.0

Very convenient. And great service. Check in and out was quick and easy.

BILLY A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

CHAMP B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Follow up on referrals for movers bc they did not show wasted 4.5 hours of my day, $30 in gas extra round trip, $145x 2 extra nights hotel bc my beds were not set up , in fact first nite left truck did not get to pack u til 330 next day. They did not pack well nor organize it. Just all thrown on truck. If the guy working there off work did mot help me next day corporate gave me a free extra day, I would been doomed. He was professional, kind & hard worker. I am rating anything high bc of him and any low bc the movers. Just cost me so much grief, stress, pain, etc with my MS. It was an nightmare!! Then corporate did not as I asked put it in my file about lower amount per mile and day free. So I left truck on lot they had no ideas so they booked truck. So if uhaul getting a commission or referral fee then follow up if movers on their way. They hace correct address, etc. communication!!

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Ruben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel w.  |  First Impressions 
Rating:
5.0

Wonderful location. The equipment is always ready and in great shape and always have especially good service from Oliver Janney. Very professional and very helpful

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Michael helped me on the return. I explained the negative experience I had with this rental from an Atlanta location. He was quite apologetic and helpful. Check in was very quick and pleasant. I plan to rent from this location in the future, when I take things out of storage.

Wendi C. 
Rating:
5.0

Customer did not leave a comment.

GRACE P. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN C. 
Rating:
1.0

Was charged for $16.00 tow package and additional day not acceptable please call me 904-673-8042

MICHAEL T. 
Rating:
5.0

Nothing, Great store and excellent staff

Edward C. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Sherry D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Truck smelled like smoke

KELLEEN R. 
Rating:
5.0

Customer did not leave a comment.

JOAQUIM D. 
Rating:
5.0

Customer did not leave a comment.

LAUREN C. 
Rating:
4.0

William was great! Friendly and reliable

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Check in was a issue. But the return was great.

STEVEN P. 
Rating:
5.0

Nothing everything was very well handled and delivered.

GEORGE W. 
Rating:
5.0

Think you do it right.

BARBARA P. 
Rating:
2.0

Took far too long to get served. No attempt to speak to customers and explain what was happening. One tried but got overwhelmed and pretty sure she hid round the back! Two people walked out and I was late for an appointment. One sales associate moved so slowly he was practically going backwards.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACIE D. 
Rating:
5.0

Customer did not leave a comment.

Carrie G.  |  Overall Experience 
Rating:
5.0

Always professional and helpful.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Are there people living in rented storage rooms?

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
4.0

Professional staff. Facility was clean accommodating

James H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F.  |  First Impressions 
Rating:
5.0

Thanks

Denise and Brandon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy C.  |  First Impressions 
Rating:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
4.0

The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Rating:
5.0

Great experience.

Scott M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  First Impressions 
Rating:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Rating:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Rating:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  First Impressions 
Rating:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Rating:
5.0

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Debra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Scott M.  |  First Impressions 
Rating:
5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Leigh Coulter B.  |  First Impressions 
Rating:
5.0

professional service and good value !

CHARLES L.  |  First Impressions 
Rating:
4.0

It went well

Susan W.  |  First Impressions 
Rating:
5.0

Excellent staff.

garry o.  |  First Impressions 
No reviews have been submitted for this location.

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