Comentarios del cliente para U-Haul Moving & Storage of Amelia Island

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Amelia Island

Grado total:

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Vicki S. | Overall Experience |
Grado:

Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

DAVID D.
Grado:

Friendly service

VILIS S.
Grado:

El cliente no dejó un comentario.

Chris B.
Grado:

El cliente no dejó un comentario.

James V.
Grado:

El cliente no dejó un comentario.

Victoria W. | First Impressions |
Grado:

El cliente no dejó un comentario.

joanne W.
Grado:

El cliente no dejó un comentario.

VILIS S.
Grado:

El cliente no dejó un comentario.

Gary C.
Grado:

El cliente no dejó un comentario.

ray B.
Grado:

Nothing needed to improve.

James V.
Grado:

El cliente no dejó un comentario.

Kenneth S.
Grado:

El cliente no dejó un comentario.

Coleman L. | First Impressions |
Grado:

El cliente no dejó un comentario.

robert R.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

they do great at this place!!

James B.
Grado:

El cliente no dejó un comentario.

Daniel G.
Grado:

No comment!!! PERFECT!!!

Tonia F.
Grado:

El cliente no dejó un comentario.

TERESA C.
Grado:

The truck was dirty when I picked it up.

stanley K.
Grado:

Nothing. Jennifer does a great job managing this location

Jon S.
Grado:

El cliente no dejó un comentario.

Arthur L.
Grado:

Currently waiting for call on my formal complaint. The trailer lights didn't work, the new trailer lights didn't work however had waited over 18 hours to get working equipment so had to go as my available time was running low. The person that checked out the equipment was more worried about being fast then they were being through and the safety of the renter. Took over an hour the first time because the other guy was unsure how to get a one way rental done on computer.

Kevin H.
Grado:

El cliente no dejó un comentario.

charlie S.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

Everyone was very friendly and efficient.

Lynda B.
Grado:

El cliente no dejó un comentario.

ROBERT D.
Grado:

El cliente no dejó un comentario.

KEVIN H.
Grado:

Very helpful just as soon as I arrived Thanks

Claudette D. | Overall Experience |
Grado:

They need more employees. Customers are backed up.

Richard L.
Grado:

Staff was very friendly, helpful and efficient. Unhooked the trailer and completed check-in within a few minutes. This location is local to me; they'll be my first stop the next time I have a similar need. A very positive experience all around.

Gregory M.
Grado:

El cliente no dejó un comentario.

Marcy W.
Grado:

Very easy process

Geralyn S.
Grado:

Make sure trailers are cleaned and swept before giving to customer and fix any leaks

Holly M. | Overall Experience |
Grado:

I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

Timothy L.
Grado:

El cliente no dejó un comentario.

roy M.
Grado:

El cliente no dejó un comentario.

Darryl H.
Grado:

El cliente no dejó un comentario.

DAVID R.
Grado:

El cliente no dejó un comentario.

Charles P.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

El cliente no dejó un comentario.

Marcy W.
Grado:

El cliente no dejó un comentario.

james t. | Overall Experience |
Grado:

All Good

Pamela B.
Grado:

El cliente no dejó un comentario.

Jeong S.
Grado:

Jennifer was extremely rude and had no intention of helping me as a customer. Thankfully I called the main Uhaul number and was quickly helped and even had a wonderful representative who took the time to resolve my issue. If Jennifer was the face of Uhaul,they would be out of business. Extremely disrespectful.

Roseanne D. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Casey B.
Grado:

El cliente no dejó un comentario.

Eric K.
Grado:

El cliente no dejó un comentario.

Susan S.
Grado:

El cliente no dejó un comentario.

william J.
Grado:

The billing is all messed up and I am going to have to challenge with Amex. I rented a truck on Saturday at 123p and returned on Sunday at 730am. Charged for 2 days? And no one seems to be able to fix it? I need this resolved today or I will submit the entire balance back to Amex to return as a fraudulent charge.

steve W.
Grado:

El cliente no dejó un comentario.

brian A.
Grado:

El cliente no dejó un comentario.

Kyle M.
Grado:

Vehicle needs some sort of alignment or something since a straight steering wheel didn't result in a straight tire when driving forwards or backwards. Left (driver's side) mirror was loose during trip and had to constantly be adjusted. Waited for half an hour in line for my scheduled pick up because there were only 2 employees working.

David S.
Grado:

El cliente no dejó un comentario.

Leonard C.
Grado:

El cliente no dejó un comentario.

Edward S. | First Impressions |
Grado:

Wonderful service

Barry M.
Grado:

Drop off with a large company store. Two ladies on duty. Work like champs.

Edward S.
Grado:

Everything was perfect

Lawrence W. | Overall Experience |
Grado:

Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Scott K.
Grado:

El cliente no dejó un comentario.

Frank T.
Grado:

El cliente no dejó un comentario.

KEVIN H.
Grado:

El cliente no dejó un comentario.

JOE H.
Grado:

No improvements necessary.

LARRY B.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

Check in and check out we’re very easy, smooth, in the truck I rented, based on their recommendation, was perfect

Richard L.
Grado:

El cliente no dejó un comentario.

MICHAEL G.
Grado:

Was informed by Uhaul at Sonny's auto body I could return Uahul equipment to the nearest location by my final destination. Went to return Uahaul equipment in Yulee Florida and Uhaul employee refused to accept equipment. Employee was also not helpful as to tell me where I could return equipment. Employee was only helpful once I properly prompted them to tell me where I could deliver the equipment to. Will be reporting Uhaul to Better Business Bureau for horrible customer service and lacking the ability or willingness to assist a Military customer trying to execute orders. Will also be leaving a Yelp review on the horrible customer service and the lack of ability to keep promises or execute as planned.

mark O.
Grado:

El cliente no dejó un comentario.

Madison B.
Grado:

El cliente no dejó un comentario.

Timothy B.
Grado:

Assistant manager was very rude and abrasive.

CHURCH O.
Grado:

El cliente no dejó un comentario.

Thomas K.
Grado:

El cliente no dejó un comentario.

Roger L. | Overall Experience |
Grado:

Good Experience.

ron F.
Grado:

El cliente no dejó un comentario.

Richard B.
Grado:

El cliente no dejó un comentario.

Paul F.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

Good helpful staff-lots of equipment on hand.

James T.
Grado:

everything was good

Stanley K. | Overall Experience |
Grado:

Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

eddie O.
Grado:

Everyone was super friendly and helpful

Carl H.
Grado:

El cliente no dejó un comentario.

Frank J.
Grado:

El cliente no dejó un comentario.

Jeffrey B.
Grado:

Poor customer service. The assistant manager, Brian, gave me a hard time about returning excess uhaul boxes I purchased. I provided the receipt, but he wouldn’t put the money back on the credit card because I did not have the card in my physical possession. Needless to say, I had no trouble at another Uhaul location. Didn’t even offer me store credit - a standard business practice.

Craig I.
Grado:

I had a confirmed online reservation for or a 10-foot truck. The day before I was scheduled to pick it up, I received an email saying that I would be given a 15-foot truck -- which I didn't want. I went to the location and was told that if I wanted a 10-foot truck, I would have to go to another location -- 29 miles away -- to pick it up. The staff was unapologetic and made no effort to get me the equipment I had a confirmed reservation for. You can improve by providing the customer the equipment you promised him or her.

Mason M.
Grado:

Price

mike P.
Grado:

El cliente no dejó un comentario.

DAVID L. | Overall Experience |
Grado:

I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

Ronald T.
Grado:

No comments

Scott M. | First Impressions |
Grado:

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Paul J.
Grado:

El cliente no dejó un comentario.

Valeriy T.
Grado:

You are professionals, Thank you

Debora W.
Grado:

El cliente no dejó un comentario.

David P.
Grado:

Great staff at this location. Very helpful in hookup and answering questions.

jim I.
Grado:

El cliente no dejó un comentario.

Elizabeth D.
Grado:

For the second time, I was unable to return the trailer to the location that was confirmed when I made the reservation online. I don’t where the problem lies, but it is extremely inconvenient to find out that I have to return it to another location outside the town I selected. I believe there is a $50 guarantee associated with the reservation and wonder if I’m eligible to receive a refund.

Curtis R.
Grado:

Fast friendly service

David S.
Grado:

Overcharged for fuel and wouldn't help. Fixed problem with Uhaul customer support

Brian K.
Grado:

El cliente no dejó un comentario.

Joseph K.
Grado:

El cliente no dejó un comentario.

Andrew S.
Grado:

El cliente no dejó un comentario.

Steven L.
Grado:

El cliente no dejó un comentario.

Shawn T.
Grado:

The store was nice and the office guy was great, but the yard helper was clueless. The trailer I rented did not work for what I needed. Took home and tried to load it but didn’t work. I took it back and even though I only had it for less than two hours I didn’t get any refund. I paid for 13hrs of rental but only had it less than 2hrs . Could have offers to give me another trailer that would fit my needs but didn’t. So I paid $67 for less than 2 hrs and a total of 4 miles.

Kelly F.
Grado:

El cliente no dejó un comentario.

PATRICK S.
Grado:

Brian tried to slam me into a two day rental even though I only had truck 22 hrs Claims I said truck would be returned after 22 hrs After pointing this out to him he lied when I said look at the time I came in and paid deposit it was 352 pm and it’s only 245 Brian’ said there is nothing he could do and I asked for manager he said he was manager and after 10 minutes of discussion he said I have to talk with head manager I called my. Refit card company in front of him and started to stop payment . I asked him really do we have to do this to no help I told him Look at the time on my contact and my deposit 354 pm it not even 3 pm now He lied and said I never paid a deposit and that someone said I would return my truck by 2 pm I asked don’t I have 24 hrs for the truck rental regardless of what time I though I would return truck No reply I asked him is its I haul corporate policy to try to slam an extra day even though we have a 24 hr rental Your computer even emailed me that my truck is due after 22 hrs not24 I think Morgan and Morgan would love to see how many people you have slabbed into an extra day because of a suggested return time!! Please call me at +16099374095 Pat Sullivan

john Q.
Grado:

El cliente no dejó un comentario.

Malcolm N.
Grado:

El cliente no dejó un comentario.

Craig M.
Grado:

It was so nice we followed up with a small trailer rental for some local small things.

Craig M.
Grado:

El cliente no dejó un comentario.

Edwin J.
Grado:

The pickup truck was new and mostly clean, but the inside of the windshield was dirty. Not a bug deal. However, I rented the vehicle at dusk, and drove it about two hours in the dark.

Rosa F.
Grado:

Mr Brian was very helpful. I would recommend anyone that need Uhaul services to him.

Joseph R.
Grado:

Friendly, efficient staff

Mark H.
Grado:

Great facility and the assistant manager who helped me was top notch, helpful and courteous

court S.
Grado:

Inside was dirty

John N. | Overall Experience |
Grado:

Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

kenneth w. | Overall Experience |
Grado:

As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

david f. | Overall Experience |
Grado:

Good leadership at this location. Very helpful and knowledgeable.

james L. | Overall Experience |
Grado:

kk

Paul A. | Overall Experience |
Grado:

Great, friendly staff!

DOUGLAS M. | Overall Experience |
Grado:

Mgr. does a great job, terrific

Charles F. | Overall Experience |
Grado:

I would definitely store my RV here again!

Lisa O. | First Impressions |
Grado:

The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Jimmy P. | Overall Experience |
Grado:

Safe and clean. Staff always ready to help.

Paul A. | First Impressions |
Grado:

Excellent, helpful service!

EUGENE H. | Overall Experience |
Grado:

Would recommend this storage unit to anyone regarding their storage needs.

Zamantha G. | First Impressions |
Grado:

Excellent service and support. Made the trip with no issues.

Jason P. | Overall Experience |
Grado:

Great people and great place!

andy f. | Overall Experience |
Grado:

all good, would recommend..

JOHN H. | Overall Experience |
Grado:

As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

Brittany C. | First Impressions |
Grado:

The staff was very helpful and accommodating.

Anita C. | Overall Experience |
Grado:

The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware

Rebecca B. | Overall Experience |
Grado:

Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Lane C. | Overall Experience |
Grado:

Great people, equipment and location

Michael R. | Overall Experience |
Grado:

Great experience

JAY F. | Overall Experience |
Grado:

When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

leonard m. | Overall Experience |
Grado:

People are great

margaret s. | Overall Experience |
Grado:

Great facility.

salvatore b. | Overall Experience |
Grado:

none

James H. | Overall Experience |
Grado:

My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

Kayla I. | Overall Experience |
Grado:

The unit was fantastic. As we're the staff.

Euricka Y. | Overall Experience |
Grado:

Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

jenny n. | First Impressions |
Grado:

We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

Walter A. | Overall Experience |
Grado:

Very convenient. Staff always helpful and friendly when needed.

JUDITH M. | Overall Experience |
Grado:

Great staff and facilities

dennis h. | Overall Experience |
Grado:

Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

Liz T. | Overall Experience |
Grado:

Super easy to access and helpful staff

Leigh Coulter B. | First Impressions |
Grado:

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Robert G. | Overall Experience |
Grado:

A+

DANA S. | First Impressions |
Grado:

good service

geri g. | Overall Experience |
Grado:

Great experience

CHARLES L. | First Impressions |
Grado:

professional service and good value !

guy r. | Overall Experience |
Grado:

Everything about this rental was just as a rental should be.

Diane B. | Overall Experience |
Grado:

none

patricia c. | First Impressions |
Grado:

All good

Kate D. | Overall Experience |
Grado:

Love these people and place

Susan W. | Overall Experience |
Grado:

It was fine. Manager was late

Susan W. | First Impressions |
Grado:

It went well

melissa k. | Overall Experience |
Grado:

This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

garry o. | First Impressions |
Grado:

Excellent staff.

Eddie R. | Overall Experience |
Grado:

Staff very helpful and easy to work with. Thumbs up!

billy p. | Overall Experience |
Grado:

The people were nice and very helpful. Love that people could bring used boxes for others to use.

Susanne B. | Reservación |
Grado:

Wonderful customer service!

Douglas G. | First Impressions |
Grado:

Quick to respond, very accommodating

Jane H. | Overall Experience |
Grado:

We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

seth s. | Overall Experience |
Grado:

Great storage for my boat, would definitely recommend

cindy f. | Overall Experience |
Grado:

Overall a positive experience.

patricia m. | Overall Experience |
Grado:

Jennifer is an excellent employee.

don s. | Overall Experience |
Grado:

Clean, accessible and easy.

robert s. | Overall Experience |
Grado:

No comments.

james W. | Overall Experience |
Grado:

Great service...

EDWARD D. | Overall Experience |
Grado:

GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

NINA S. | Overall Experience |
Grado:

HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

THOMAS C. | Overall Experience |
Grado:

Management and staff are very friendly and professional

roger r. | Overall Experience |
Grado:

Lady managing is excellent!

Mark S. | Reservación |
Grado:

Check in was pretty easy. the facility is super clean!

mark p. | Reservación |
Grado:

Such nice people & very, very helpful.

Wendy E. | Reservación |
Grado:

Friendly and helpful

TOM C. | Overall Experience |
Grado:

UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

TRACY D. | Reservación |
Grado:

Outstanding!

DONALD R. | Overall Experience |
Grado:

The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

TERESA P. | Reservación |
Grado:

awesome experience!

RICH S. | Overall Experience |
Grado:

Jennifer is an excellent manager and runs a tight ship.

Timothy M. | Overall Experience |
Grado:

It was a great experience working with the staff at Fernandina Beach.

david m. | Overall Experience |
Grado:

Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

Scott H. | Overall Experience |
Grado:

Staff was great!! On schedule and very professional

glenn b. | Overall Experience |
Grado:

Excellent customer service

MARY ANNA G. | Overall Experience |
Grado:

Facility was clean and well run. Love that you had enough carts to use.

JUSTIN E. | Overall Experience |
Grado:

Great!

ron b. | Overall Experience |
Grado:

Staff was nice and helpful

John j. | Overall Experience |
Grado:

Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.

No reviews have been submitted for this location.

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