Comentarios de los clientes para U-Haul Moving & Storage of Alsip

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Alsip

Clasificación general:

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DONALD D.
Clasificación:

Service was perfect.

Joan H.
Clasificación:

El cliente no dejó un comentario.

IRMGERALD R.
Clasificación:

Drop off was the only good experience because I didn't have to go inside and be in a line. Yet, I think they need to get retrained. It's not an easy breezy process in this Alsip location. Trucks are not maintained for the requirements you demand from the customers. If you expect customers to pay for damage and making them sign their life away in a contract the least you could do is to provide a truck in good working conditions. We were scared for our lives. I'm talking about the previous rental of two weeks ago in the Alsip location.

GARY K.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

Courteous and quick service

RICHARD R.
Clasificación:

Very nice people that worked here and very helpful with my questions.

NORMAN S.
Clasificación:

Have more that just one person working. I had to wait more than 10 minutes for help. There was no one in the store. I had to ask a helper who was driving vans if he could find someone to help me..

Lakeisha D.
Clasificación:

El cliente no dejó un comentario.

JUAN G.
Clasificación:

Customer service agent wasn't too excited about his job and didn't offer any help. Dry type personality which for retail is not good. Unfortunately you have to deal with people directly and if that's not your style well then get a different career. Just my opinion.

Ernest W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

None needed

Pilar A.
Clasificación:

I had an incident where you gave me a storage that was already taken, had to ask to give me another, but paperwork had to be changed. A little unsettling.

Rhonda W.
Clasificación:

Have it running and warm next time lol

RICHARD S.
Clasificación:

The staff was professional and efficient. I would definitely recommend this location to all my friends and family. Job well done. Keep up the great work!

Pawel W.
Clasificación:

Thanks

Joeldon F.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

DARTANYHA J.
Clasificación:

No improvement needed at this time, everything went well thank U.

Mica H.
Clasificación:

Jimmy Martinez lied to me and Over charged my card for damages to the top of the vehicle that I did not do. He illegally charged my debit card for more than the rental of the vehicle and I'm highly upset with the way the matter was handled. I will never use there services again in LIFE. Very poor customer service and illegal charges done to my bank account on 118th in Cicero Alsip Illinois location. Jimmy Martinez should be FIRED for illegally charging my debit card $741 for 5 hours.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

clarence M.
Clasificación:

Never a problem when I come to this Uhaul. Highly recommend!

Ronald Y.
Clasificación:

El cliente no dejó un comentario.

Carlos M.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

I had two of the most wonderful movers I have ever had the pleasure of meeting or working with. This was a very emotional move for me and they absolutely went above and beyond. Please contact me for any details. Please also recognize that these two men were outstanding and let them know their tremendous value and worth.

DONYAL C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

El cliente no dejó un comentario.

JONATHAN L.
Clasificación:

Dianna Lopez was great. Great customer service.

MICHELE S.
Clasificación:

Excellent customer service on local shop. not so much from 800 number

BERNETA B.
Clasificación:

El cliente no dejó un comentario.

Derrick V.
Clasificación:

Outstanding...Environment, employees, clean, well organized, No Slackers.. Wish All Uhaul facilities could, model this Facility. 👍🏾👍🏾👍🏾👍🏾👍🏾

renee J.
Clasificación:

This is the best location ever, for those who is looking for quality, good service, nice atmosphere all you need in one place. Definitely I recommend.

SUSAN B.
Clasificación:

El cliente no dejó un comentario.

NATALIE B.
Clasificación:

Assure that rentals are clean before giving them to customers

Mario R.
Clasificación:

El cliente no dejó un comentario.

Kim T.
Clasificación:

The Ubox pickup staff were amazing. The problem was that my UBox arrived 2 days later than confirmed. While we made it work, it affected some other travel plans. I really hope that you commend your Ubox delivery crew. Outstanding, professional and courteous!

TYRONIA J.
Clasificación:

El cliente no dejó un comentario.

Jorge M.
Clasificación:

Excellent customer service!!

Donna M.
Clasificación:

Quick and easy. Would definitely use again.

CCA R.
Clasificación:

El cliente no dejó un comentario.

DONYAL C.
Clasificación:

Wish there were more 26ft trucks available to rent.

LAWRENCE P.
Clasificación:

Keep doing what you're doing.

Jack K. | Overall Experience |
Clasificación:

Great people to work with they really try and help. I had two rooms would definitely use again

JACOBA H.
Clasificación:

El cliente no dejó un comentario.

Jessie Y.
Clasificación:

El cliente no dejó un comentario.

Addison R.
Clasificación:

Quick and easy

ELIZABETH P.
Clasificación:

El cliente no dejó un comentario.

Ronnie W.
Clasificación:

El cliente no dejó un comentario.

Linda J.
Clasificación:

Everything was good. Will be back soon! Thanks !

DUANE H.
Clasificación:

Outstanding customer support and professionalism displayed by all staff members. Extremely friendly, knowledgeable and fast efficient service. Great job!!!!!!

MICHAEL B.
Clasificación:

Nothing

STANLEY D.
Clasificación:

El cliente no dejó un comentario.

RUDOLPH B.
Clasificación:

Thanks A one way van would have been better. But not available.

Dwight S.
Clasificación:

Overall great

CARLOS R.
Clasificación:

El cliente no dejó un comentario.

Patrick S.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

El cliente no dejó un comentario.

george G.
Clasificación:

El cliente no dejó un comentario.

Matthew C.
Clasificación:

El cliente no dejó un comentario.

ANTONIO L.
Clasificación:

El cliente no dejó un comentario.

KATHLEEN P.
Clasificación:

Check in website horrible ,not user friendly

ALFONSO A.
Clasificación:

El cliente no dejó un comentario.

Vernie L. | Overall Experience |
Clasificación:

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

KEVIN H.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

Good job ex[plaining use of the trailer. Returning was fast and easy. Thanks

ANTHONY C.
Clasificación:

Fantastic

WILLIAM D. | Overall Experience |
Clasificación:

Very professional, helpful, and caring .

PHYLLIS J.
Clasificación:

Every thing was great. I mentioned that our truck was a bit slow going from 1st to 2,nd gear. On our return back. Staff were notified. They thanked us for the info.

Rich D.
Clasificación:

Amazing people from customer service, to check-in, to return! Kudos to ALL of them. They worked with me to find a vehicle that would accommodate our moving needs and made it very reasonably priced. MARVELOUSLY helpful, pleasant and patient! A minor inconvenience was that there was NO USB port in the truck. I realize it is not a new vehicle, but there must be some work-abound. Thankfully I brought my portable adaptor. My only REAL CRIICISM is the PHONE SYSTEM -- I called a variety of times and waited no less than 30 minutes per call (after 45 minutes, I hung up, several times), being re-rounted through the que from one person to the next, NEVER getting to talk to the person I for which I had called. Unacceptable. I love your people and products, but the phone system really stinks! I will think long and hard before calling UHaul again.

mary S.
Clasificación:

El cliente no dejó un comentario.

DJuan R.
Clasificación:

El cliente no dejó un comentario.

Audrey B.
Clasificación:

Better communication about locks. I wasn't informed about needing to have my own lock.

GREGORY M.
Clasificación:

Nothing that I can see from this visit.

Jerome H.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

El cliente no dejó un comentario.

PHYLLIS M.
Clasificación:

El cliente no dejó un comentario.

EDWARD P.
Clasificación:

El cliente no dejó un comentario.

CARL R.
Clasificación:

El cliente no dejó un comentario.

SCOTT L.
Clasificación:

Illinois roads are terrible. 26' Truck, with 63K miles on it, has terrible suspension. Spend money on better suspension, or better driver seats. Provide info on how to pay you for tolls the State may want to collect.

SHARON P.
Clasificación:

Your representative changed the terms of my contract and my drop off location without telling me. When she asked if i was returning in Youngstown, OH i replied NO. I am returning in Mantua, OH and I spelled the name of the city and I asked if that was the location she was Showing and she replied yes and nodded. When she had me sign the little screen i obviously could not see what the contract said because i am not looking at the computer,,, i assumed that when i asked her and spelled the name of the city that she was giving me proper information but she was lying to me. She then folded the contract and put it in an envelope. Why would i look at it again? and now wishing i would had,,, she fucked me. Changed the location without my knowledge.

Thomas E.
Clasificación:

The system let me "RESERVE" 2 flies that were not available when I picked up the trailer. I would prefer that a) the system said 'first come first served' for the dollies or just said that they were not available. It would have allowed me to make other arrangements instead of not having what I needed to keep my move easy. Thank you

victoria B.
Clasificación:

El cliente no dejó un comentario.

DONALD P.
Clasificación:

I wouldn't Change a thing ! Very professional & ur in & out & that goes the same for the Oaklawn location as well ...i called the oaklawn location for a 12 x 6 open trailer & spoke to Montell & there was None Available at his location so he took my info & called me back with in Seconds & had my time location & the trailer & size all ready for my pick up Time he took control & handled it !! So customer care and support & service 5 Stars ⭐⭐⭐⭐⭐ Thank You Don Paulausky

EDWARD P.
Clasificación:

El cliente no dejó un comentario.

Kerri L.
Clasificación:

El cliente no dejó un comentario.

JEAN S.
Clasificación:

El cliente no dejó un comentario.

PAUL H.
Clasificación:

Service was excellent. Quick and friendly.

Sikira B.
Clasificación:

I am highly upset with uhaul my location got changed twice both last minute and I was not able to get the truck I needed so got stuck with a cargo van and had to make multiple trips. Highly dissatisfied.

ERIC R.
Clasificación:

El cliente no dejó un comentario.

PETER P.
Clasificación:

El cliente no dejó un comentario.

ANTHONY C.
Clasificación:

Great and helpful staff.

MICHELE D.
Clasificación:

Excellent professional courteous service !

JOHN P.
Clasificación:

I was overcharged on the gas. I took a photo of the mileage and gas at 3/4 tank. The contract I didn't noticed referenced the gas at 7/8th tank which was not accurate. How I can submit the photo to challenge the charge?

christopher N.
Clasificación:

They did not answer the phone. There was no voicemail. There was no communication. I ended up calling U-Haul at the 1-800 number 5 times to get my drop off location switched and then had to physical drive there a second time near the end of the day because they hadn't checked my truck in. This wasted 2 hours of my day after an already long hard weekend moving my dad from Tennessee to Illinois. I should be re-imbursed for the amount of time I had to spend on the phone because things were not setup correctly to begin with.

E'Drean R.
Clasificación:

El cliente no dejó un comentario.

STEPHEN R.
Clasificación:

El cliente no dejó un comentario.

CHERYL P.
Clasificación:

You should have options for people that don't have cell phones to be able to drop off without having an account and having to download photos, etc.

david S.
Clasificación:

The staff was very friendly and professional. Walked right in and out 10min. Highly recommended. Great staff and customer service

joshua R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DEAN J.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

great service, kept up to date the whole time.

clarence M.
Clasificación:

Another worry free experience at the Alsip Uhaul. Always a pleasure to come here.

MARION B.
Clasificación:

Both trucks that I rented were in good shape ran well and the ordering, delivery, and return were all top notch. I will rent here again when I have another need for it. JB

Joshua R.
Clasificación:

El cliente no dejó un comentario.

Ted S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William S. | First Impressions |
Clasificación:

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

Vaketa C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jack K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jack K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carlene Z. | First Impressions |
Clasificación:

I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!

Tammara W. | Overall Experience |
Clasificación:

Everything was great. The staff at the actual site was too nosy for me though.

Julie L. | Overall Experience |
Clasificación:

Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.

Tammara T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathleen K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gene H. | Overall Experience |
Clasificación:

Great staff. Very Helpful hard working staff.

Edward B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Theresa W. | Overall Experience |
Clasificación:

The staff is friendly and helpful. I found mouse droppings in my storage unit.

TANYA T. | Overall Experience |
Clasificación:

I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!

KYLE F. | Online Move In |
Clasificación:

Overall a great experience, I've always used uhaul for my needs and will continue to

Aron C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

darnesha H. | Overall Experience |
Clasificación:

I love this storage facility it is nice and clean and secured thumbs up to all staff

Jennifer M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

STEVEN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jon g. | First Impressions |
Clasificación:

The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.

latonya c. | Overall Experience |
Clasificación:

The facility was clean, well lit and the staff was always friendly and professional when I called or went in

Shawn W. | Overall Experience |
Clasificación:

Clean, secure facility with a friendly, professional staff

cristina m. | Overall Experience |
Clasificación:

The workers are morons

patsy b. | Overall Experience |
Clasificación:

Great

Brian M. | Overall Experience |
Clasificación:

I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck

katasha c. | Overall Experience |
Clasificación:

At the end no one could give me access

ROSALYN S. | Overall Experience |
Clasificación:

I was please with Uhaul service staff was nice!

Anita N. | First Impressions |
Clasificación:

Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.

THERESA V. | Overall Experience |
Clasificación:

Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....

THERESA V. | First Impressions |
Clasificación:

Great service, helpful !!!

Marcus B. | First Impressions |
Clasificación:

Very pleasant experience.

Raul F. | First Impressions |
Clasificación:

Excellent service

gerald c. | First Impressions |
Clasificación:

Fast and friendly service.

taso m. | Overall Experience |
Clasificación:

Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

Kelvin L. | First Impressions |
Clasificación:

The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Isaac R. | First Impressions |
Clasificación:

Helpful and knowledgeable about the Storage Facility.

Lisa K. | Overall Experience |
Clasificación:

.

Brian W. | Overall Experience |
Clasificación:

Tiffany was professional and efficient in the delivery of the Uhaul containers

Richard S. | Overall Experience |
Clasificación:

.

cristy m. | First Impressions |
Clasificación:

Very Nice location. Excellent staff. Highly recommend.

Terrance m. | Overall Experience |
Clasificación:

Kool staff

Tim n. | Overall Experience |
Clasificación:

I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

maureen d. | Overall Experience |
Clasificación:

Very good facility, well staffed

Vanessa S. | Overall Experience |
Clasificación:

Way over priced for unit!!! I didn't get prorated after closing down my unit.

Joann P. | Overall Experience |
Clasificación:

The staff was very helpful

amy A. | Overall Experience |
Clasificación:

My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

Brian D. | Overall Experience |
Clasificación:

Not worth entering a statement.

Adrian W. | Reservation |
Clasificación:

I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

salvador s. | Reservation |
Clasificación:

The guy at the front desk was courtius he help me with a positive nice attitude

thom A. | Overall Experience |
Clasificación:

Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

Michael P C. | Overall Experience |
Clasificación:

Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

Russell J. | Overall Experience |
Clasificación:

I have no other comments.

Ben W. | Overall Experience |
Clasificación:

The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

Priya S. | Overall Experience |
Clasificación:

The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

sharon k. | Overall Experience |
Clasificación:

yes

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