Comentarios del cliente para U-Haul Moving & Storage of Alsip

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Alsip

Grado total:

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Kristian S. en

Grado:

Personnel does a great job getting you what you need.

David B. en

Grado:

My truck had engine problems wouldn't go pass 30 when I brought it back they had no response seem to not care didn't say we will take something off your bill or nothing not even a sorry just have a nice day that's not good business

Shanice D. en

Grado:

Keep doing what you all are doing! Very smooth process and employees are helpful!

John S. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Tyra J. en

Grado:

They did a wonderful job on installing our hitch!

Doris P. en

Grado:

Keep doing what you're doing.

Richard S. en

Grado:

El cliente no dejó un comentario.

Raymond S. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

The people I delt with in the office and in the yard were very pleasant and easy to work with. Other than the computer system running slow I have no complaints.

Eileen K. en

Grado:

El cliente no dejó un comentario.

Debra B. en

Grado:

Very disappointed with all the little underlying fees and miscommunication among u haul and the drivers in Illinois, then employees out in Alaska who had issues going on. The only bright part was the husband and wife team in Alaska bringing my U Box containers here (although we had to unload everything because of the issues with one of there people and I had paid for the unloader but on the bright side I did receive a reimbursement from U Haul). A lot of my plastic container lids were ruined and I cannot use them anymore. I had a few scratches on chest and nightstand from being packed too tightly. Overall, I would rate my experience anyhow, a 1 !!

Annie H. en

Grado:

El cliente no dejó un comentario.

Shawn W. en

Grado:

Clean, secure facility with a friendly, professional staff

Bonita O. en

Grado:

The only issue we had was closing the door. It took 2 of us to close it completely. I did report this when checking in.

cristina m. en

Grado:

The workers are morons

Kevin B. en

Grado:

El cliente no dejó un comentario.

mark G. en

Grado:

Nothing. I love U-haul. Its economical, easy to use, and the equipment is reliable

Chanel K. en

Grado:

Organize yourselves. Give customers what they ask for and PAY for. Make sure you have equipment available at the time you reserve it for. Be more polite. Dont make the customer feel like a burden when you make a mistake

patsy b. en

Grado:

Great

Arnett K. en

Grado:

Clearer instructions how to return vehicle after hours.

David S. en

Grado:

El cliente no dejó un comentario.

DEIRDRE A. en

Grado:

Overall when visited the Alsip Location is a great representation of your standards/ the Manager Diana- exonerated Superior Leadership:m. She is attentive, very Perosnal and hands on. She’s works WITH her team leading vs dictating. However, this location is extremely busy. They need more help. Even if you could zero in on the high traffic days and provide more hours for her to staff the location appropriately. The staff is a direct reflection of Diana’s leadership. But please note- people today are in the move- Vince the huge serge in online sales as a result as well as the dying trend of brick and mortar as a result of the same. But you are a SERVICE-type business. I’d rather talk to a live person to iron out the deets of the service you provide vs. deal with an online process with multiple pages and too much information to sort thru. This is the ONLY downfall of your organization. While Diana and her staff are amazing- they can’t fix “limited payroll budgeting” it’s important to also NOTE-uHaul is NOT an independent SOLE business. Competition is vast. The ONLY thing that sets you apart for your competitors, is your unique ability to retain customers by CREATING & maintaining a superior customer service EXPERIENCE. This INCLUDED being able to expedite traffic spikes when needed. Your Signature Customer Service will secure you LOYALTY , Referrals and most of all when a location is staffed properly- associated & customers alike are generally happier. Happy associates =happy customers! Just this Saturday, though I had reservation, I watched Diana and the young man working with her jump between terminal to terminal working 2 simultaneously & expediting your services to get the huge line down. While it was GREAT to watch them multi-task to take care of ALL of the customers? As a retail executive myself, I couldn’t help but feel sorry they were left with no other resources. It was a 2-man band and they handled it phenomenally. PLEASE compliment Diana!!! You don’t see workers now days going to such extremes to expedite customer service in the manner they did. While we waited, there were several customers complaining in dismay that they were not properly staffed. Despite it all-you should be proud to know this team at Alsip did a tremendous job amidst poor coverage on a very busy day. I live on the east side- But stayed at this location because of their ability to make my interactions with them special. Please get them some additional support. I guarantee you, your Sales trend here will improve if you do! And please please commend this Diana and her Staff!! 15yr storage renter since 2004!!! I’m moving out soon- but would not have stayed so far from home if it weren’t for this team! Signed Sincerely, Content Renter, Unit 1160!!! Deirdre M Austin

Brian M. en

Grado:

I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck

Michael L. en

Grado:

El cliente no dejó un comentario.

Diana S. en

Grado:

I have been very well satisfied with you i have used it quite a fee times and service always great

Tom Z. en

Grado:

Had a little problem ordering the containers, the person making the order needed to do it 3 times, it wasn’t her problem, it was your computer system.

BELINDA B. en

Grado:

If the truck is not available, call the customer and let them know. It has happened 2x in a row that the truck I reserved had not been returned, that made a huge inconvenience on me. A courtesy call would be nice, my time a also valuable. Thank you

Dominic R. en

Grado:

El cliente no dejó un comentario.

Dennis O. en

Grado:

El cliente no dejó un comentario.

Henry B. en

Grado:

Returned the truck download the app so hard to do drop the keys in Dropbox and Left.

William K. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

Diana Rios does a great job at the Alsip Illinois faucility.

Kemal F. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

El cliente no dejó un comentario.

Mohamed L. en

Grado:

El cliente no dejó un comentario.

Jodiana S. en

Grado:

El cliente no dejó un comentario.

katasha c. en

Grado:

At the end no one could give me access

ROSALYN S. en

Grado:

I was please with Uhaul service staff was nice!

Anita N. en

Grado:

Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.

THERESA V. en

Grado:

Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....

THERESA V. en

Grado:

Great service, helpful !!!

Marcus B. en

Grado:

Very pleasant experience.

Raul F. en

Grado:

Excellent service

gerald c. en

Grado:

Fast and friendly service.

taso m. en

Grado:

Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

Kelvin L. en

Grado:

The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Isaac R. en

Grado:

Helpful and knowledgeable about the Storage Facility.

Lisa K. en

Grado:

.

Brian W. en

Grado:

Tiffany was professional and efficient in the delivery of the Uhaul containers

Richard S. en

Grado:

.

cristy m. en

Grado:

Very Nice location. Excellent staff. Highly recommend.

Terrance m. en

Grado:

Kool staff

Tim n. en

Grado:

I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

maureen d. en

Grado:

Very good facility, well staffed

Vanessa S. en

Grado:

Way over priced for unit!!! I didn't get prorated after closing down my unit.

Joann P. en

Grado:

The staff was very helpful

amy A. en

Grado:

My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

Brian D. en

Grado:

Not worth entering a statement.

Adrian W. en

Grado:

I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

salvador s. en

Grado:

The guy at the front desk was courtius he help me with a positive nice attitude

thom A. en

Grado:

Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

Michael P C. en

Grado:

Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

Russell J. en

Grado:

I have no other comments.

Ben W. en

Grado:

The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

Priya S. en

Grado:

The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

sharon k. en

Grado:

yes