El cliente no dejó un comentario.SAMER A. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Allentown
Allentown, PA 18109
(@ Union & Plymouth)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Samer A.
Don't move reservation without written notification.WILLIAM T.
El cliente no dejó un comentario.jason m. | Overall Experience
From start to finish, this was the best moving experience I have ever had! Great communication via text message, on time and great service in person! Thank you !
Arrived at the location at 9am (my scheduled pickup time) to pick up a 10 foot box truck I had reserved. It took over an hour to speak with a representative because the location was understaffed and 5-10 minutes at a time would pass without anyone in the store while the line stretched back to the door. Eventually a staff member from another department began to help at the registers, only for me to find that the 10 foot box truck I had reserved was unavailable. I was upgraded at no additional charge to a 15 foot truck, however as I needed the truck for a move on a crowded city block, this was a significant inconvenience due to the increased size of the vehicle. The truck I received did not have a functional parking brake. All of the individual employees I dealt with were professional and courteous, though obviously stretched overly thin. There's nothing an individual employee could have done better to improve the experience; this location just doesn't seem to have the appropriate staffing to maintain reasonable service.Tyler B.
Nothing that I can say.charles B.
El cliente no dejó un comentario.Ivan A.
El cliente no dejó un comentario.Hector N.
The inside of the vehicle had some malfunction. The vehicle did drive smooth and was clean except the windows.Justin K.
El cliente no dejó un comentario.Cynthia B.
When returning the vehicle. If the customer wants a printed receipt, he/she must go back across the street again. Please consider giving a receipt by the person who receives the vehicle.Julio G.
I had reservations for 1pm. It took almost an hour to get my rental. They walked me all around the lots and no one could find the keys to the truck. It set me back in time. They did give me an extra hour on the truck but honestly the price, headache and being disorganized was not worth itJesus R.
El cliente no dejó un comentario.Ramon C.
El cliente no dejó un comentario.Esteban P.
- I did the online drop off when i got there and while dropping offf the keys we were given a hard time and told we shouldnt have done that. - Also the pricing was high. I rent 26' trucks with lifts from Penske for a cheaper price. - Truck was clean and the pick up was easyphilip N.
At first, they were not helpful but after going back and forth they decided to help.Patricia C.
Air freshener, the vehicle smell like cigarettesDaniel T.
El cliente no dejó un comentario.Anthony F.
El cliente no dejó un comentario.shakeal b. | Overall Experience
El cliente no dejó un comentario.peter W.
El cliente no dejó un comentario.emilkiss D.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Sheri S.
Amazing staff always accommodating and overall just a clean facilityAndrew A. | Overall Experience
The only problem was that I never got the refund of the difference of what was held on my Visa Card. 3 Days and no refund yet, it came right out of my account immediately but it didn't get returned the same way.Nick B.
Give more detail to where exactly to pull in to drop off trailers. When dropping off one way rental, I did not know the area and any information like a photo of the drop of facility and where to pull in would have been more helpfull.joel B.
El cliente no dejó un comentario.john K.
Excellent service very friendly staffNAYANKUMAR C.
My first time and I was a great experience, the lady at the counter and I noticed there were a gentleman that speak spanish so I was great. Everything was very easy and fast service. Gracias.Emmanuel R.
Better train employees on how to use your systems and teach them to jot complain so much in front of customers.Chris A.
El cliente no dejó un comentario.kayla S.
El cliente no dejó un comentario.Denise H. | Overall Experience
We have our stuff stored for more than 2 years!! Never had any issues !! Safe and highly recommended:)Samar S. | Overall Experience
Well I reserved a unit an when I got there to unload it was locked ,I called customer service they couldnt help me cause it was after office hours . So I show up the next morning they had no other units available for me. Staff definitely tried to help me as far as the truck went , I was overwhelmed, I had to call customer service again so they can reschedule for another unit else where ,which then I get to an is closed so now I had to stay with the U-Haul truck I had two extra days ! But thank God Eagle wing storage was able to help me out especially since I'm disabled Emanuel and Adam were GREAT an helped my husband and I tremendously ! I do appreciate the staff at both Locations for all the Help but customer service Sucks !!Latasha S. | Overall Experience
El cliente no dejó un comentario.Bonnie Jean G. | Overall Experience
El cliente no dejó un comentario.His and Hers C.
El cliente no dejó un comentario.Chad S.
El cliente no dejó un comentario.Joe D.
A sign in the parking area that says check in across the streetKenneth M.
El cliente no dejó un comentario.Pedro luis D.
El cliente no dejó un comentario.yara O.
El cliente no dejó un comentario.Marc M.
Not charge them $43 for slightly under a half a tank in gas. The trucks door did not close all the way and the shocks were terrible.Kristy M.
Staff could start earlier in the morning as there was no room specifically in the rental drop off zone. That said, the staff was effective and efficient in the organization and clearing of the rental return zone, making things smooth. A manager aptly quarterbacked team's movements of the returns, resulting in a great experience.sam S.
Good people working there.Edwin F.
Your staff is awesome !Lisa N.
El cliente no dejó un comentario.Cashna V.
The facility was clean and user friendly. I would definitely recommend the facility to friends and family.Robin E M. | Overall Experience
Picking up little slow but dropping off fast and quitPedro C.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Steven W.
always a good experienceVictor D.
I will drive to this location event hou there are 5 other locations closer that I can use. The manager use to be at another location and I was so glad to see him move to E Livingston 18109. He is the reason Easton is failing and Allentown is successful.David S.
Some of the employees don't know the job. I returned my rental 1.5 hrs after pick up. Man in the lot unhitched it and told me to tell employee inside it was in lot HH. I did and employee said I was good to go. Thanked him and walked out. I was doubled charged for not bringing rental back. Had to drive out and tell them it was brought back and now have to wait 5-7 business days to get my money back.Charles P.
El cliente no dejó un comentario.nelson F.
El cliente no dejó un comentario.Duglas F.
The customer service was not the greatest. When I went to get the keys, the cashier was helping every customer around the counter, instead of me. Not sure what's the point of the line. The parking lot needs better signs for direction of what is where. Employees need better training on sign in processesBrian D.
Both agents were professional, pleasant, helpful.Kurt D.
You sent me out on very bald tires. Need maintenance immediately.Vincent R.
El cliente no dejó un comentario.Shuan W.
El cliente no dejó un comentario.Max A.
El cliente no dejó un comentario.Patrick M.
Expected equipment was not on location even though a reservation was made well in advance for trailer. Dolly was taken by employee for another customer, again even though my reservation was made well in advance. Had to settle for smaller equipment which made an extra day of travelClinton A K.
El cliente no dejó un comentario.raicha A.
None, they are well organizedVeronica C.
Need more guideance on returning at placeVictor jose O.
El cliente no dejó un comentario.David Z.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.NATASHA H.
El cliente no dejó un comentario.sean P.
Went there for hitch, hood cable broke on car, yes it's an older car, we went back to open it. Asked installer for tool to open the hood for him, he said get it across the street in the sales area. Went there, they laughed and said he's being an ass towards you on purpose. Took the car to mechanic to get it open, went back to uhaul and asked him not to shut the hood all the way that way we can get it fixed. He shut it. Went inside and my grandfather was upset, kid behind the counter said stop talking because it was his dad. Yes my grandfather said some frustrating things but if the guy listened it wouldn't have been an issue. Then when we got the bill, it was 45 dollars over the price told to us on the phone when we got the completion call.Sean J.
I really like the friendly way they serve. They are clear in explaining the use and everything related to the reservation.Arianna L.
El cliente no dejó un comentario.Laura T.
explain drop off and not to claim no gas when it had more than at pick upEdwin P.
Great experience overall. Very clean vehicles. Rented a pickup and a trailer in town rate. Most excellent all around. Great place. Will return.Bob S.
The auto transport had a frayed strap, so I had to return later for it and just take the truck...but it actually was okay, everything worked out fine. I got on the road at my expected time.Linda P.
El cliente no dejó un comentario.tammy R.
Si la atenciÃ³n es buenaAndres L.
Johnny and Bryan were very pleasant and helpful.ELSA D. | First Impressions
My only issue is I payed for 24hr access and I was unable to access my unit because it was over the office. Elevator did not allow access past a certain time.hector s. | Overall Experience
Graciaslarry r. | Overall Experience
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.Anthony S.
Not much you've got it all pretty dumb pack thank you for your service Virginia time yeah it was very polite and very convenientwalter V.
Computer systems not working properly re picture of drivers license. Took too long to check in, although customer rep was very nice.Dale K.
El cliente no dejó un comentario.Veronica R.
El cliente no dejó un comentario.Agnieszka U.
El cliente no dejó un comentario.tianna b. | Overall Experience
El cliente no dejó un comentario.ANIBAL G.
Hand truck was not available at pick-up even though it was reserved with truck. Couldn't move everything without it being only person moving. Driver's side floor was extremely slippery due to cleaning products used to make it shiny. Windshield and passenger mirror were all smeared and hard to see out of in daytime sun.DANYLLE B.
El cliente no dejó un comentario.Luis R.
The van had old candy in a few storage compartments, and a single dirty sock in the cargo bay. Otherwise, the vehicle worked well.Michael P.
El cliente no dejó un comentario.Ken B.
Couldn't have been happier.thank you.Ryan C.
The ability to pick up closer to where a person lives. Ended up going over the mileage I was given and getting charged for it because I had to drive it 39 miles total before I could actually drive it to my destinationRebecca U.
El cliente no dejó un comentario.Nitza O.
Waited in line for over 1hour. Only one person working the counter. A second arrived but had minimal experience. Kept asking the other guy how to do things which slowed down the line even more. Finally after the hour passed a third guy appeared. Would not recommend this location to anyone.John Joseph H.
Although the working space is limited to park and move rentals in and out, the staff was friendly and knowledgeable.Michael M.
i was charged for 2 gallons for no reason! i returned the car with the same gas in it!mark H.
El cliente no dejó un comentario.Mitch T. | Overall Experience
El cliente no dejó un comentario.Johan R.
El cliente no dejó un comentario.Carlos O.
El cliente no dejó un comentario.Luciana C. | Overall Experience
Make sure to say hello when someone comes in through the door. Sometimes it does make a difference seeing four people talking amongst each other and having them one at least acknowledge the customer walking through the door. I do still enjoy coming to this location and having someone always ready to help when I get to the counter. But that's the only thing I could think of that could be something to improve on.Cassandra B.
More staff to man storeGary L.
El cliente no dejó un comentario.Angel M.
El cliente no dejó un comentario.John P.
This was not the location I made the reservation with - the U-Haul application changed it within no notice and it was much further awayMatthew M.
Truck ran well so without any problems. Easy to use. Ramp was awesome. Always recommend the extra equipment. Staff was very courteous and respectful. Overall great experienceFrancis S.
El cliente no dejó un comentario.elena h. | Overall Experience
El cliente no dejó un comentario.Jason K.
Question #1asks if the unit well lit and secure. It was an outdoor unit that has no lighting. It has a 2 lock system and a loud alarm when someone is not checked in. (very nice). The round look I received did not fit the large locking latch, it fit the small latch. That was my only concern. All & all it was a very pleasurable experience.edgardo b. | Overall Experience
Store is closed upon arrivalCassandra B.
First I reserved a 26 foot Uhaul from one location 15 minutes away from my home. Went to pick it up and found that the windshield was broken and the passenger side headlight was broken! There was no way I was taking that. I also reserved moving covers and dollies and there was nothing in it. I called and spoke to a nice man about the situation. He found another location which was over 30 minutes away from my house and 45 minutes from where I was. He ensured me that they had the 26 foot truck, the dollies, and the covers. I go to the above location and they proceed to tell me that they have no dollies I can rent but they have them to buy! I don't want to buy them because I have no room to store them or any use for them after this. Bad communication with uhaul and not having what they were supposed to. A lot of wasted time trying to get it.Amanda G.
Great and attentive staff, easy to access and maneuver.. location look well maintainedFelipe W. | Overall Experience
El cliente no dejó un comentario.Beth N. | Overall Experience
El cliente no dejó un comentario.ELIJAH H. | First Impressions
I have no comments I was satisfied with the service thank you guys have a wonderful day God bless thank againsandria m. | Overall Experience
I want to thank Manager Perez he helped me understand the process for clearing out my unit I rented for my Son and family during the covid-19 issues. I appreciate the time and patience he took to explain the clearing out of unit 3084. Thank for all the good times there.MATT M. | Overall Experience
El cliente no dejó un comentario.Barbara R. | Online Move In
The young lady was knowledgeable and was very nice as i was disappointed about the incorrect advertising of the 5x5 rate of 44.99 a month.. sign out side, she navigated that conversation very professional..Felipe W. | First Impressions
El cliente no dejó un comentario.Sharon T. | Overall Experience
El cliente no dejó un comentario.luis a. | Overall Experience
El cliente no dejó un comentario.JUNIOR C. | Overall Experience
El cliente no dejó un comentario.Nancy G. | Overall Experience
El cliente no dejó un comentario.Arlene S. | Overall Experience
El cliente no dejó un comentario.CASSANDRA R. | Overall Experience
Great staff place very mental cleanWILLIAM L. | Overall Experience
El cliente no dejó un comentario.JEFFREY T. | Overall Experience
Nice stuff and we'll keep storage. Need better cleaning in the front storage entrance. But everything else was good. GraciasMigdalia C. | Overall Experience
ExpensiveLori E. | Overall Experience
El cliente no dejó un comentario.Julene M. | Overall Experience
Very nice and quick and friendly I'd recommend this place *****Randy F. | First Impressions
The guy with dinosaur tattoo was da best 💪🏾👍🏾Rahshon F. | First Impressions
El cliente no dejó un comentario.rakim h. | Overall Experience
El cliente no dejó un comentario.JIMMY R. | Overall Experience
No comments at this time.Robert H. | Overall Experience
El cliente no dejó un comentario.Thais R. | Overall Experience
El cliente no dejó un comentario.Ivette A. | Overall Experience
El cliente no dejó un comentario.Brandon R. | Overall Experience
El cliente no dejó un comentario.ABIGAIL S. | Overall Experience
El cliente no dejó un comentario.Jason C. | Overall Experience
Kept on jacking the prices up 👎🏿 Other than that 👌🏿wandyck M. | Overall Experience
El cliente no dejó un comentario.antwa b. | Overall Experience
Me cobraron el storage cuando ya estábamos basicio y no me devolvieron el dineroJAMILETTE M. | Overall Experience
El cliente no dejó un comentario.Rosa M. | Overall Experience
I have received very good customer service.Sakeena M. | Overall Experience
Your employees or some need sensitivity training on how defuse a flustered customer rather then use the attitude well it's ur problem not mine attitude!Sakeena M. | First Impressions
El cliente no dejó un comentario.Lesley s. | Overall Experience
El cliente no dejó un comentario.Jermaine T. | Overall Experience
El cliente no dejó un comentario.Tyrance B. | Online Move In
El cliente no dejó un comentario.Varniececia B. | First Impressions
El cliente no dejó un comentario.maaz s. | First Impressions
The people don't know anything and usually rude. The floors are absolutely terrible. I broke 3-4 things because they fall off the cart because the floors are so uneven and BRICKS?! Never will come back hereNataley S. | Overall Experience
El cliente no dejó un comentario.Violetta M. | Overall Experience
El cliente no dejó un comentario.Nakaia J. | First Impressions
El cliente no dejó un comentario.Jade G. | First Impressions
Your team really worked well to help us keep and retrieve our items thank you very very much!Lisa H. | Overall Experience
El cliente no dejó un comentario.Danielle T. | First Impressions
El cliente no dejó un comentario.Kevin I. | First Impressions
The girl who I talked to didn't have any answers to any of my questions. There were 3 other male staff there and Antonio was the only one that knew anything. Easy as asking if I can pay online, nobody knew. Which is terrible. I was literally on my way out until Antonio mentioned auto pay. I am going to be out of the area and I'm supposed to drive 5 hours to pay for my storage? Garbage. When I asked the girl anything she had no idea the answer. Maybe she was new and that speaks to her training but I already can't wait to move my stuff out.Nataley S. | First Impressions
Comienzo hoy a llevar mis cosas! Pero ya lo conocía desde mucho tiempo. Son mis preferidos en todo. Gracias UhualGloribeth C. | Online Move In
El cliente no dejó un comentario.DARRELL W. | Overall Experience
El cliente no dejó un comentario.Christopher M. | Overall Experience
It,was nice Because you had,an elevatorLINDA C. | First Impressions
Was given a storage unit on M and wasn’t told about restrictions of use and having to use small elevator.JUSTINE U. | Overall Experience
No complaints other than elevator access. You are only granted access to the floor on which your unit is located. The office is on G and the loading dock is on 1. To get from our floor to the loading dock, they wanted you to go to G, change elevators, and then they would take you to 1. Just ridiculous.J SCOTT T. | Overall Experience
El cliente no dejó un comentario.Amadi M. | Overall Experience
El cliente no dejó un comentario.Xinyue L. | Online Move In
El cliente no dejó un comentario.Elizabeth B. | First Impressions
Any issued were resolved immediately. I always use this location for my moving and storage needsCIARA M. | Overall Experience
I have been with uhaul for quite somw time. I certainly appreciate the fact that the units are well maintained , are temperature controlled and are constantly inspected so that my belongings are safe. And when issues arise i have encountered nothing but a courteous staff who was quite friendly to me. Thank you to everyone who is making my stay with uhaul enjoyableRUTH M. | First Impressions
El cliente no dejó un comentario.Michael S. | First Impressions
Muy mala experiencia En este establecimiento. Mi esposa y yo nos mudamos de Virginia a Pennsylvania y nunca nos dijeron que calificamos para 1 mes gratis . Llegamos a este estarecimiento y sin verificar nos dijeron que no tenían nada disponible bueno para hacer la historia larga corta por que fue mucha la falta de respeto que nos hicieron en este establecimiento. Vamos a llevar esto hasta la corporación y hay será todo los detallesJames G. | First Impressions
El cliente no dejó un comentario.APRIL O. | Overall Experience
El cliente no dejó un comentario.Kenyatta f. | Overall Experience
El cliente no dejó un comentario.Robbie S. | Overall Experience
El cliente no dejó un comentario.Jason H. | Overall Experience
I used Uhaul twice and will again if neededOlga R. | Overall Experience
El cliente no dejó un comentario.shakeal b. | First Impressions
El cliente no dejó un comentario.Beliza R. | Overall Experience
El cliente no dejó un comentario.Eddie R. | First Impressions
El cliente no dejó un comentario.Thytialli J. | First Impressions
The workers at the front desk were slow, and unhelpful. They just started having a conversation midway into checking me and gave me the wrong information initially.Sean B. | First Impressions
El cliente no dejó un comentario.Jason C. | First Impressions
I had to call the police on the manager Franklin because of his erratic behavior after the police were called He told the officers for me to take all my stuff out of the unit immediately officer went on to ask him Yes my rent for the storage unit was up-to-date he says yeah the police officer told him that he cannot kick me out after reviewing u-Haul‘s storage lease then he went onto restricting me from renting trucks in order for me to empty my unit at the end of the day if this location isn’t safe for anyone my suggestion get rid of the manager find a new one and by the way I’ve been with you guys for over 10 years and never had a problem until this manager name Franklin showed up take that into considerationRuben S. | Overall Experience
El cliente no dejó un comentario.Nikita B. | Overall Experience
El cliente no dejó un comentario.Gina M. | Overall Experience
It started off rough with overpricing but with a little bit of talking they figured some stuff out and we corrected the problem for the most part Other than that everything was great staff was friendly and I would recommend somebody to youjason c. | First Impressions
Very nice peopleCristine S. | Overall Experience
El cliente no dejó un comentario.LUIS S. | Overall Experience
1. couldn't find my unit 2. wasn't told that my unit was on top of another unit is hard for me being disabled 3. couldn't get the elevator to work with my code so I couldn't get to the 3rd floor tried to call the office no answer so I had to leave my belongings along so that I may be able to go all the way around the front to get helpDoralia V. | Online Move In
Wonderful over all experience I was considering occupying a 10x10x10 space but unfortunately one was not available on the same floor where I already have a smaller storage space (3rd floor) The GM and his staff did everything in their power to accommodate my needs but were unsuccessful in finding me a spot on my desired floor they did find me a spot on another floor but the troubles it would have caused would have made the occupancy troublesome so I decided not to move in and explained my dilemma to the GM and his staff they completely understood and were able to refund me my cost. What an awesome team. Koodles to you U-Haul.REY R. | Overall Experience
El cliente no dejó un comentario.Gilbert M. | Overall Experience
El cliente no dejó un comentario.Jonathan W. | Overall Experience
El cliente no dejó un comentario.Gina M. | Overall Experience
Chelsea did great customer service in finding solution to my accountSheila C. | Overall Experience
Excellent service. Very helpful staff.Marisol E. | Overall Experience
Bring back site leave don’t need or extrawilliam j. | Overall Experience
El cliente no dejó un comentario.Mayra M. | First Impressions
Was sold a unit that was in-use and then charged to store my furniture in an outside unit that I did not want. No one at the store could help remove charges from my bill, so now I have to use a general customer service number that may not help my case. This storage facility would be better off without any of its workers. I will never use Uhaul again and will make sure no one I know uses Uhaul's services.Dashawn M. | Overall Experience
El cliente no dejó un comentario.moraima s. | First Impressions
Necesitan limpiar mas. El sitio se be muy sucio. Quisas ahy mucha bacteria.MARANGELLY C. | Overall Experience
El cliente no dejó un comentario.Chris H. | Overall Experience
El cliente no dejó un comentario.Eddie r. | First Impressions
El cliente no dejó un comentario.Libby P. | Overall Experience
The guy was so kind and respectfuldiane j. | Overall Experience
El cliente no dejó un comentario.Gina M. | First Impressions
Staff is very pleasantNANCY GARDITH L. | Overall Experience
El cliente no dejó un comentario.Latasha K. | Overall Experience
Very nice storage building. One of the best I've seen. The staff are very friendly as well.tonisha B. | First Impressions
El cliente no dejó un comentario.Lizette C. | Online Move In
El cliente no dejó un comentario.Teresa O. | Overall Experience
El cliente no dejó un comentario.josephine d. | Overall Experience