The young lady that attended to me was very experienced and knew her job,very professional based on her is why its excellent and I would recommend this location to someone that I know.tyALEXIA R. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Allegheny West
Philadelphia, PA 19129
(Old Tastykake Factory)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy drop-off. Orderly, well organized lot. Self-checkout was a snap.Robert W.
It was easy to access and cleanDERRICKA L. | Overall Experience
El cliente no dejó un comentario.Raymond W. | First Impressions
El cliente no dejó un comentario.Wanda W.
El cliente no dejó un comentario.Deshin L. | Overall Experience
El cliente no dejó un comentario.Elva B. | Overall Experience
N/CShakera J. | First Impressions
El cliente no dejó un comentario.Gary P.
Someone called me the day before my rental reservation--I had a pick up truck reserved--and asked if I would be able to use a box truck instead. I said unfortunately I wouldn't be able to do that because the item I was moving was very long/tall. He said that wasn't a problem. When I arrived at my reservation time I was told there were no pick up trucks on the lot and I would need to use a box truck or come back another day. This resulted in needing to make more than one trip and extra disassembly/reassembly of the items I was moving. Additionally, at the time I received the keys to the truck the employee told me that there was a $75 hold on my card but the actual total would likely be closer to $50 as long as there was no damage to the truck. There was no damage, and my total ended up being $78.85. I drove 4 more miles than originally projected (because of needing to make additional trips without a pick up truck), but that still seems like either a really bad estimated original cost or a ridiculously high charge for additional miles.Grace D.
Young lady that help me Saturday was very professional and even helpful beings tho I'm in a wheelchair.keith r. | First Impressions
Thank 😊 you MNGR BRANDON, from the PALM ⛱...MR.C SMITHclinton s. | First Impressions
Customer service in afternoon was extremely rude and fighting with customers and raising their voices and arguing in front of customers no professionalism at all or manners.Mouad B.
The whole staff has what it take to please their customers they treat u like ur a part of their family they care about uhaul core values to pleasing their customers excellent employees fast service polite employees greeting u with smile , but I'm running out of words to say how wonderful my first time experience with this u-haul store I'm never gonna change as long as they don't.Anita C.
El cliente no dejó un comentario.Akim R.
The inability to utilize the drive in option was inconvenient and labor intensive. Staff often are overwhelmingly busy with long response times.If it were not for the Intentionality of Brandon, I would have discontinued my service far earlier.SHAWN M. | Overall Experience
Staff if very unprofessional.. having loud conversations with each other using profanity as if the customers aren't there. Needs work on professionalism and better customer service.shameba M.
Some of the staff are very rude and they don’t know how to talk to customers.Natay W. | Overall Experience
El cliente no dejó un comentario.martel g. | First Impressions
El cliente no dejó un comentario.Peter A.
El cliente no dejó un comentario.Yazmen G.
El cliente no dejó un comentario.jerome G.
El cliente no dejó un comentario.Yael J.
Got the big unit and there’s a big puller in the middle of the room that takes up space but y’all charge full price no that’s not rightTyquan J. | First Impressions
I had to leave this facility because something was always broken from the door to the elevator it made my storage experience horrible. Staff are also rude when addressing issues with facility!!JOHN M. | Overall Experience
This location has horrible customer service. No one knows anything. They will give you false info if your property is damaged so take pics of everything you store individually. They sit in front of a computer but don't know who has what unit. Once I move my stuff I will not be using uhaul ever again. My car was stuck in a flood in this location and they did nothing for us who had to walk through ice cold water. I just had foot surgery too. My car has been locked in their facility as well, just a horrible experience with them.TWILA H.
The person that checked me in was great and very customer Friendlyomar W.
The process was very smooth and efficientIzmarie P.
El cliente no dejó un comentario.SHARON M. | First Impressions
The gentleman who waited on us was very professional we had one of the big trucks and had to have it back at the same location by 8pm when it would have been more convenient to drop it elsewhere we felt rushed and had to burn more gas getting it back in time so that was a bummer he wasn't there and we had questions the lady could not there and she had an attitude and was very indecent towards usher customer service was lacking and said to come back Monday to speak with who waited on us allnthe while sitting there likr a bump on a log and didn't feel like getting up for anything so she fussed us out the door her behavior was unnecessaryTerri I.
I am giving this review because U-Haul took $107 from my account after we signed a settlement agreement saying I would not need to pay you anything to get my stuff out of storage. The signed agreement stated that I would put $0 down and any property left in the units would be sold. The day after we cleared out the units I was charged the $107 fee. I am still waiting for the refund I was promised.Philip G. | Overall Experience
I have been out of this storage unit for months now.ivory m. | Overall Experience
Keep doing what you are doing.Herman S.
El cliente no dejó un comentario.GEORGE H.
Hire new workersSteven S.
Great people!!Matthew G.
We were charged for fuel at the drop off location ( not the location where we picked it up) we added fuel right before we dropped it off and took pictures just in case someone tried to add extra charges and I'm glad I did because I see that they tried to add fuel charges I'm waiting for a response to my email and a refundDurell H.
Great experience.Rodger S. | First Impressions
We got there and unloaded truck into a storage unit so only a brief interaction with desk staff but they were very helpful and politerodger S.
El cliente no dejó un comentario.Janeen B.
El cliente no dejó un comentario.Tyrone B. | First Impressions
El cliente no dejó un comentario.Dorthy S.
Everything was smooth! Great location!!Megan R.
The uhaul staff never terminated my unit. They kept charging me from may when I emptied my unit rented a truck and paid in full. Till August 31st. The unit has been empty but uhaul keeps charging me. Please fix this problem. My balance with uhaul should be $0.Joseph J. | Overall Experience
El cliente no dejó un comentario.Brittany J.
El cliente no dejó un comentario.isaac G. | First Impressions
El cliente no dejó un comentario.andres F.
El cliente no dejó un comentario.Donnie Michele J. | Overall Experience
Not great but it's cheap and I like cheap.Christopher E. | First Impressions
Y’all need security on those did not feel safeTyra N. | First Impressions
I’ve been using U-Haul for years and I’ve been good to me I’d like to reach I’d like to U-Haul trucks and thank you very much for your serviceJulian S. | First Impressions
El cliente no dejó un comentario.Marcus F.
I reported issues with this facility before, never no equipment, rude immature workers, doors and elevators always broke, very unprofessional,LaTia W. | Overall Experience
staff was awesome and knowledgeablejames M.
Do your job correctly & print out ALL RECEIPT INFO!!Allen R.
Keep doing what you are doing.Herman S.
El cliente no dejó un comentario.alfred F.
The staff at this specific location are so highly unprofessional it was unbearable. Almost every interaction was met with attitude and a lack of quality customer service. I told one of the employees that every time I come and need assistance on my storage unit, that I receive attitude and she started yelling at me. Never again.JULIUS C. | Overall Experience
This location has the worst customer service. No one answers or returns calls. The only time you hear from them is when your payment is late. This was the worst storage experience I ever had. I did not feel valued as a customer and I will not use Uhaul ever again for any reason.Charlene R. | Overall Experience
El cliente no dejó un comentario.CMae H.
El cliente no dejó un comentario.Cory B.
Staff was very helpful and polite.Carla D. | Overall Experience
El cliente no dejó un comentario.Maya M. | First Impressions
I booked a ride share. I was set up with a very dirty truck. The doors were broken. I was trying to vacate the U-Haul Facility after being evicted. The manager has been trying to make things very difficult. I've tried contacting his supervisor with no response. I am waiting on my refund from this storage facility which the manager said He'd take care of but hasn't yet. Check your credit card balance. They have overcharged 5 weeks straight. It's not just happening to me. No one higher up seems to respond to customer complaints.KAREN M.
It was pretty busy when I picked up the truck Saturday morning and the one person I saw there was literally running to take care of us. His commitment was great, but it would have been good if he had had some help. It took longer than I would have expected to pick it up. The truck was in good condition, but had loose dirt/sand/etc. in it that I had to sweep out in order to avoid being charged for returning a dirty truck.Corrine K.
El cliente no dejó un comentario.Ana C.
El cliente no dejó un comentario.Torrence L.
Customer Service is always important. As a business owner & customer of U-Haul the customer service was horrible at this particular location. I was wrongfully evicted & still haven't heard from anyone on a corporate level about this matter. An anonymous customer should go to experience the inhumane treatment here.karen m. | Overall Experience
El cliente no dejó un comentario.Tina W.
El cliente no dejó un comentario.Ashley L. | First Impressions
El cliente no dejó un comentario.anthony n. | Overall Experience
Overall equipment was clean and manageable, but I would've appreciated the inside floor being more clean. Other than that service was fast and the staff was decent.tiffany S.
El cliente no dejó un comentario.Elizabeth F. | Overall Experience
When I used to work with Brandon here it was a great experience. I haven't been to this location in a few months, or maybe a year or so, but when I was there yesterday it wasn't very nice. When I was returning my truck there were 3 people behind the desk. They ignored me for a while when I got in, and then when one of them acknowledged me it felt like my presence was just an annoyance to her. I tried to be nice and she was just like, acting bothered the whole time or something. I wanted to make sure everything was OK with my drop-off before leaving. I went outside to where I left the truck, then was told to go inside, then was told to go outside, then was told to go back inside. Very surprising experience here considering that it used to be really nice at this location with Brandon and whoever was working in the back accepting the truck returns.Nathan S.
El cliente no dejó un comentario.Tamika L. | Overall Experience
I had a great deal of trouble with the representative a female who wasn’t at all familiar with the process and refused to look at my reservation number for storageCHERYL G. | First Impressions
Brandon was extremely helpful. The location is tight to get into with a 26' + full car carrier. I booked a 20' box truck to be picked up at a closer location to me, however the location did not have the equipment or actual u-haul personnel to help direct me to a new location. When I finally spoke with someone from u-haul they sent me a another location to pick up a larger truck because my reservation was not available anywhere. This increased my driving stress, and gave me a worse MPG for my move. Everyone I spoke to in person was extremely helpful, and everyone I spoke to on the phone wasn't helpful at all. This experience dropped u-haul down a few pegs in my book. All equipment provided was in excellent condition and made the drive great, just didn't have good customer service.Ben S.
El cliente no dejó un comentario.Carrie T.
El cliente no dejó un comentario.Ryan W.
In the early morning there were only two women working the counter and it seems as though early morning on a Saturday was a busy time. The young women that checked me in had to do the check in process, plus gather my added on items (dollys, bag up 12 cover blankets) and bring the truck around to me by herself. It seems that the staff could use additional morning help, because by the time I came to return the truck (approximately 1:30pm) there was like 5 or 6 staff members at the counter. My experience was great, because I only had 1 person in front of me, but I would have been frustrated if I had to wait, and I'm sure your tan members would probably appreciate the help.Christina B.
You can anonymously go into this U-Haul facility to endure the horrible daily treatment of your customers. The majority of the counter assistance follows the poor customer service services as the manager, Brian.Charlotte H.
El cliente no dejó un comentario.Regina L. | First Impressions
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Tamika L.
El cliente no dejó un comentario.Rahiem B.
El cliente no dejó un comentario.wendy c. | First Impressions
My experience with this location is always great that's hard but maybe update system it runs slow sometimeMELVIN L.
El cliente no dejó un comentario.Erik M.
The customer service at my location was great!!!Kaneesha S. | First Impressions
El cliente no dejó un comentario.Leston A.
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.DAVID R.
The staff was very helpful and patientDavid Alan W. | Overall Experience
El cliente no dejó un comentario.Chemille T. | First Impressions
El cliente no dejó un comentario.christopher w. | Overall Experience
Keep doing what you're doing.Fred T.
Better CLEAN your Vehicle'sRONALD J.
El cliente no dejó un comentario.Theresa M.
I witnessed that the Cashiers are extremely rude and having attitudes with people. Seems like nobody wanted to help anybody or do their job that day. A smile goes a long way. Maybe suggest some sensitivity training. But overall I moved in rather smoothly.Mercedes R. | First Impressions
My key card wasn't working, I was first given a 10x10 unit with a big pile taking up space but charged full price, there was no flat beds to move items, I got stuck on elevator with my son. A homeless man was inside on 5th floor, starting harassing me and my 14 year old son. Worst experience I have ever experienced. If there was another place that had available units I would have gone there. It was dirty, ghetto and unprofessional to an extent.KELLY M. | First Impressions
El cliente no dejó un comentario.eros r. | Overall Experience
El cliente no dejó un comentario.Kerry B.
Many doors on the stairway were locked, making it difficult to go up and down. Intercoms were broken.Harrison F. | First Impressions
El cliente no dejó un comentario.Lee S.
The Uhaul Storage was always clean and the bathroom was very clean and my services was always excellentSheryl M. | Overall Experience
I have been to this facility numerous times. Each time I've visited all of the staff have been courteous and helpful. Kudos to them all.Nicho P.
El cliente no dejó un comentario.Jose R.
Brandon has horrible customer service and does not maintain the facility. I can't tell you how many times I went to the location and at least one of the lift gates if not both were broken. Went on site to access my unit on a Sunday after office was closed to find a lock that wasn't mine on the unit despite being paid in full for all of my time there. No contact beforehand informing me of why my unit was locked. Rest of the staff are mostly helpful. Not Brandon. Very rude.Michael C. | Overall Experience
I really don't know but my services was excellentSheryl M.
Moved unit two times. First the unit wasn't the size I requested, the second unit was flooded and had a lock on it then finally the third unit was fine but added an extra hour and a half to the move of avoidable hold upsMason Q. | First Impressions
From the very beginning the storage units at Allegheny west were a nightmare. I moved to Philadelphia unknowing the limited amount of space across the city, which led to needing a storage unit for my things that could not fit into my apartment. Upon arrival at day 1, the parking lot was full of incoming movers but the staff was not properly numbered or readily available. One staff member, a black male about 40 years of age, helped myself and my dad unload my things. Since then he'd always been great if he was working while I was at the unit. Other than that, the staff was rude, slow, and not helpful. I had to return to grab miscellaneous items from time to time, so I was there frequently. In early 2022, the staff members called me warning me of a flood in my units. I arrived at the storage to check it out but it wasn't daunting. Each time I came back, however, there was more and more water in the unit until there was a mass flood. It ruined several expensive items, but I've filed a claim and will file an additional one. The staff never offered to move my things into an opened unit although they've been aware of the flooding all year. This hassle has caused my family valuables that money cannot replace. It has also yielded distress and anxiety which I am prone to. Overall I had a terrible experience renting a storage unit here. Hopefully I am refunded for a few months worth as well as receive money from my insurance claims. This has made me not want to use U-Haul ever again.Trey W. | Overall Experience
Stick to what you saidjoshua G.
Back of the truck was dirty.Daciann F.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.Lisa H. | First Impressions
was guaranteed a 20 foot truck and received a 15 foot with an empty gas tank. the location was changed the morning of the pickup so time was lost in moving. personnel were friendly enough but the arrangements stink. gonna use budget next timeDOUGLAS C.
Trouble finding storage locker and key card didn't work. Other then that staff very helpful.Caprice M. | First Impressions
Wasted over one hour over the pickup time because was nobody in the store. The guy who finally saved the day for multiple upset customers, deserves some recognition from management because I'm sure wasn't he's job to serve those customers.Michael M.
Service is always greatMELVIN L.
There are a large amount of roaches in the facility. Some pests can be expected but they were in my actual storage unit and crawling in the walk way. They need to exterminate more frequently if they exterminate at allsavina l. | First Impressions
El cliente no dejó un comentario.sandy h. | Overall Experience
The worst facility ever. Manager lady was so disrespectful I asked for a refund before I could even get my truck unloadedTyrone P. | Overall Experience
El cliente no dejó un comentario.ALBERT B.
El cliente no dejó un comentario.Mark F.
If employees cannot show up on time, then you shouldn't have it listed as opening at 7:00 a.m.Abel R.
El cliente no dejó un comentario.Sabina B.
manager was very friendly and able to get us in and out quickly.Leo S.
When I got to my storage unit there was somebody else's belongings in there and since I had to remove it I wasn't able to fully move my belongings in since the elevator stopped working and when I called the after hours GM since I saw something about extending hours he was very unprofessional sounded like he was at a party and when I tried asking him questions only thing I could hear is a bunch of people yelling and cursing in the background this had to be the worst calling experience I've ever had if I could give a zero star rating I would but since the lowest rating is one star that's what I give Brandon's customer service horrible experienceAndrew G. | First Impressions
understaffed - hard to get to location the pick up and drop off locations were different from what I reserved - added miles to my trip that I had to pay for...Ronald B.
Requested uhaul online and it wasn't ready. I waited almost a half an hour to then drive off and find out the break lights weren't working! I had to bring and back then they actually charge me for guess after having to exchanged my van three times. One of the employees complained about his and duties and made trans jokes about staff! It was horrible I am not going there again!charlena G.
El cliente no dejó un comentario.Cathy W.
I just all good comments keep up the great workAlton W.
El cliente no dejó un comentario.Petal H. | Overall Experience
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Larry D.
El cliente no dejó un comentario.Jacqueline D.
El cliente no dejó un comentario.Spencer A.
Thank you for being so helpful and patient. making sure the things that I needed was given to me .So glad I decided to stay THANKSharry p. | First Impressions
El cliente no dejó un comentario.Tiffany A.
El cliente no dejó un comentario.Lawrence G. | First Impressions
They over charged me and still haven't contact me back as yet worst service everSayada D.
This storage unit at Fox Street was the best option for me while I tried to locate a home for my family. The only down point was not being able to pay a daily rate at the end of my contract. The monthly rate is what was made for the month even though I remained there for 10 days that included a holiday. However, it remains to get a 5/5 stars from me.VERNIQUE C. | Overall Experience
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.Reza W.
expensive but worth itDavid S. | First Impressions
El cliente no dejó un comentario.Alexis D.
El cliente no dejó un comentario.shabazz R.
I rent 2 10' truck within 2weeks and both times it was very appreciated service from the same customer rep.Linda B.
El cliente no dejó un comentario.Johnny B.
El cliente no dejó un comentario.KAZI T. | First Impressions
I don't remember the young lady's name, but she worked rapidly to get myself along with another customer to our uhaul. She greeted both of us, checked both of us in at the same exact time (operating two computers at once), and showcased exceptional customer service. Along with checking two customers in, she helped a customer who couldn't gain access to his unit or remember his unit number. Uhaul is lucky to have someone like her who can balance everything on their team!!!!Kristan V.
El cliente no dejó un comentario.Tamika L. | First Impressions
El cliente no dejó un comentario.SHARIF F.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.Larry D.
My overall experience was wonderful. The fact that this location opens at 7:00 a.m. and the employees are extremely professional, it helps with my business relationships with my customers. I really appreciate the services that this location provides. And the trucks, they're always available. It seems to me that this is one of the bigger locations in Philadelphia even though it isn't. Great job!Michael W.
The room wasn't the exact size I accepted. There was a pillar blocking some of the extra space we could of used. Also the first month wasn't guaranteed "free". There was a specific requirement you had to complete in out to get the first month free. Lastly, customer service takes a long time to answer and then the reservations you select don't match the location's system when you arrive. The best part of the experience was the in person staff. They were friendly and helpful.Aaron J. | First Impressions
El cliente no dejó un comentario.Imani J.
El cliente no dejó un comentario.Janeen B.
El cliente no dejó un comentario.RAFIQ W. | First Impressions
El cliente no dejó un comentario.russell M.
I want to be guaranteed the correct uhaul at the CORRECT REQUESTED LOCATION. this experience was the worst I have every experience with uhaul. The timing was off and the woman I called at this location was an absolute bitch that wouldn't help fix any of this. When we had to pick up, they were also mistaken and the gentleman had tried to help fix it. He was the only positive of this whole experienceShannon H.
I don’t know of any changes that is needed Staff very nice and pleasant facility was always clean staff friendly and helpful Awesome Team I had my storage for two years my belongings was just as I store them I was surprised they were not dusty that made me very happy thank you Thank youELAINE T. | Overall Experience
El cliente no dejó un comentario.Wadiya E. | Overall Experience
El cliente no dejó un comentario.Richard S. | First Impressions
El cliente no dejó un comentario.Sybil R. | First Impressions
El cliente no dejó un comentario.Juan B. | Overall Experience
The only thing I was dissatisfied with is I had an online reservation and when I got to that site they had no knowledge of it the U-Haul truck that I reserved it was the wrong size utilityandrea r. | First Impressions
Overall my experience was good. The employees were very polite and friendly. However there needs to be some way for the employees to know if a unit has a post in it or not without having to go back and forth to the units to see. It's not right to pay full price for a unit if part of it is used by a big post. Just my opinion.Cheryl B. | First Impressions
El cliente no dejó un comentario.Taylor W. | Overall Experience
Good serviceShurell B. | First Impressions
El cliente no dejó un comentario.Donnie Michele J. | First Impressions
El cliente no dejó un comentario.Knoverie F. | Overall Experience
El cliente no dejó un comentario.imani L. | Overall Experience
El cliente no dejó un comentario.Michael W. | Overall Experience
El cliente no dejó un comentario.Susan G. | First Impressions
El cliente no dejó un comentario.Sharell g. | First Impressions
Excellent friendly service. Only financial concerns caused me to leave after 3 years. Wonderful!Marie F. | Overall Experience
Need to ensure there are enough Carts available especially during Saturday and Sunday. When I moved in on a Saturday it was only 1 cart and we had to wait for a 2nd one. One reason I moved out on a weekday was because the lack of carts and access space for a moving truck to back inAnthony M. | Overall Experience
Staff members need to tell us where to leave the keys after hours, and walk to the van with us to verify milage & gas he did not come to the van and wrote the gas was 1/2 full and it WAS NOT it was bout a quarter from half. Everything else was good.MICHELE S. | First Impressions
Almost everything g was fine with my rental there. The only issue I had was they assigned me a unit that had a large column in it. Thankfully, I was able to work around it. But it was very hard to do. Something like that should have been communicated in the beginning.Laia D. | Overall Experience
El cliente no dejó un comentario.Shineace L. | Overall Experience
It was a pleasure to have been able to use this Uhaul storage facility. The Manager and employees went far and beyond to welcome my first time experience at Uhaul. If I were to have to use a storage facility again it will be at this location. I feel if Uhaul can upgrade all there building to walk in and drive inside their storage for convenience to their customers. I want to thank you all at this location for the experience. Exspecially! The Manager.Florence W. | Overall Experience
Brandon and his staff are first rate. I still have one more storage unit there. First rate people. Anyone in northwest Philly / Allegheny West / Swapoodle area would be well served by placing their extra items there, when they need.Richard Q. | Overall Experience
My check-in was handled very well. Most of the staff was cordial, although some could use re-training. All together it was a pleasant experience.Marcus A. | First Impressions
El cliente no dejó un comentario.Hector M. | Overall Experience
Very accommodating after all the rescheduling I had to do they maintained their integrity I am well pleasedcharlene b. | First Impressions
I couldn't get into my unit kn the weekends unless it was before the office open just to get a cart to use. Sometimes on the weekends the ramp would be blocked therefore I couldn't get in. I was charged extra fees when I asked my card to be automatically charged. I could NEVER get a hold of anyone in the office to talk about my issues however the customer service agents whenever the calls get set to was very rude and telling me how they can't help me. So I got charged additional fees because someone didn't do their job correctly.Ronnell F. | Overall Experience
The storage area was very clean the staff was so friendly I truly loved the service and will recommend it to a friendEthel S. | First Impressions
El cliente no dejó un comentario.Helen P. | Overall Experience
Everything was great! All staff I interacted with was helpful and nice.Tina N. | Overall Experience
My brother has. Unit here that I was trying to take care of do to him recently passing. This U-Haul isn't making that easy on me, by law they're right though. But, Brandon the manager at Allegheny office is very disrespectful. A young man at this site took care of my needs, then I spoke with Brandon and he changed everything back which was fine up until I left the facility and came back for my money and to return the key. Brandon didn't have a problem with me returning that key, he had a problem with me wanting a refund. He told me that I would have to pay a late fee if I got the refund and I wanted to know why since my brother has died and they won't let me with his death certificate and my ID since I was the Emergency contact on his storage take his things. Mr. Brandon gave me the refund and while that went on, he went on to tell me that he would auction off his things if I didn't come back and told me to get out. Now, I check my email to find a late fee notice from Mr. Brandon. I will be calling the corporate office. This was a very unprofessional experience...rodney c. | First Impressions
Great staff, great service, friendly and professional.imani L. | First Impressions
Using the elevator was a little tricky -- it recognized my card but wouldn't let me operate -- but the staff jumped right up and helped out.Mary S. | First Impressions
El cliente no dejó un comentario.Raynett L. | First Impressions
El cliente no dejó un comentario.Curtis B. | Overall Experience
Everything at your location was fine. My concern was with the person that took my reservation. She was very nice and very helpful, however, the truck recommendation size, as well as the unit size were not sufficient for what I needed. I had to upgrade my storage unit and I had to make 2 trips instead of one.AARON G. | First Impressions
El cliente no dejó un comentario.Naji S. | First Impressions
Staff made experience wonderful despite office & storage facility hours being inconvenient .Grady M. | Overall Experience
ExpensiveDerrick M. | First Impressions
My customer service agent at the storage place was super fantasticFred D. | First Impressions
El cliente no dejó un comentario.Keena T. | First Impressions
The elevator system was horrible that was my only grievance..shawn s. | Overall Experience
El cliente no dejó un comentario.Laia D. | First Impressions
El cliente no dejó un comentario.Alvin R. | Overall Experience
There was a mixup with my reservation and the manager kindly resolved it.NKOYO A. | First Impressions
El cliente no dejó un comentario.Katrina C. | First Impressions
My storage unit was ruined with mice n rat feces. Not clean at all .leslie m. | Overall Experience
The staff was AwesomeLyle B. | Overall Experience
Very helpfulSakara I. | Overall Experience
El cliente no dejó un comentario.SHONTAY M. | Overall Experience
Need to check on people driving and parking in the facility who are not authorized customers.. There were quite a few non customers who park inside and sit to meet other non customers. This does not feel safe.Vincenteen M. | Overall Experience
El cliente no dejó un comentario.Nelson V. | Overall Experience
El cliente no dejó un comentario.Ayeshatai N. | Overall Experience
I rented a truck first and I was given keys to a truck that was not available. I rented a storage unit in which I found belonged to someone else after getting a bed and dresser up there. Then someone comes up there with a list and only one on the list was available, and that one had a large pole with a base to it in the unit. This particular unit was supposed to be a 10/10 which the pole took up 1/3 of the unit. I ended up finding my own unit that needed to be swept. Uuugghhh after all that I was exhausted and frustratedLavern H. | First Impressions
El cliente no dejó un comentario.Althea W. | First Impressions
Checking in with Brandon was good. But checking out with Aleyah or Ayana (whatever her name was) was terrible. She had an attitude from the moment my friend and I walked up and during our truck rental and my storage close out. I work with the public as well as a supervisor and I wouldn't have her working for me. Very rude.Sibilette J. | Overall Experience
Every employee was professional and very helpful. The only problem I had was there were no locks available for the storage units. However the staff called around and located one for me.Grace G. | First Impressions