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Karvine W | First ImpressionsCustomer Reviews for U-Haul Moving & Storage Of Alafaya
Testimonials From Recent Customers
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Was the first customer for the the and she was very helpful and friendly. Answered all my questions and willing to help. Made be feel very comfortable.
HARRY MAlways used this uhaul and never had a bad experience. This is a two stage move to north Florida so will be back again in the near future. Had the 15' truck and was asked if I could tow a box trailer for uhaul as needed in my destination area. I agreed & was offered a decent incentive. Five stars!
KEVIN TTruck was dirty when I open the back. Alot of sand and it was not swept out, so I did it. Inside cabin (driver) floor clean but dash board (passenger side) was filthy with greasy hand or finger prints, black stains. Need to wipe that down.
MIGUEL PAll the staff that helped me from beginning to end when returned were excellent. One gentleman the first time and another gentleman the second time and both were respectful and so helpful.
CONNIE SApp does not work.
ANTHONY SKeep up the good work
CARLOS HI wouldn't recommend this entire company to a friend. Use penske and home depot.
Garrett GI have not yet received my receipt for returning the trailer I rented! The person working yesterday said that I should receive it within 15 minutes.
Stanley SServicio al cliente de excelencia. Very knowledgeable and courteous. ¡Gracias!
AHMED RI won't give an excellent rating because priority to customer focused service does not appear to be a priority at U Haul.
LEARA OI will think twice before I get U-Haul again at this location because that means I’d have to take it to another location and they wouldn’t be as good.
Shawn TIt's a moving truck, it was safe and easy. Agents we're helpful and friendly
LOUIS LHave used this location several times and always a smooth experience. Highly recommend it.
Jeffrey CI haven't recieved my final reciept with the adjustments after I returned the van. Does it take 24 hours to process?
ELIZABETH MDonna and her team are very nice people, always availability on equipment to rent.
MANUEL RGreat customer service very helpful and friendly
DAVID BI love it and easy U-Haul app is wonderfully service for 100%. I am so happy right now . God bless you !!!
Devaughn CNewer trucks
LOUIS LThe ratcheting straps were rusted and made it difficult to use they need to be serviced and lubricated regularly.I told he staff but they didn’t seem to care not much at all.
JESUS ANada el servicio es excelente. Gracias
JOSE LCustomer service and road side assistance should not bring flatbed for a dolly and a car based off the pictures sent for road side and I shouldn’t of had to get another tow truck and pay for it
ANTHONY RThe wheels when driving on the highway seemed like they needed to realigned. Pulled to one side and shook
PAMELA Gfacility was clean and agent was friendly and helpful. When I rented the trailer online, I was unable to locate the return center that I wanted. I called the 800 number and agent booked my reservation to Loxahatchee where I wanted to drop off. When I picked up the trailer, the agent confirmed my drop off Loxahatchee location. A quarter mile down the road after leaving the pick up facility I received a text that stated that my drop off location had been changed. I called the 800 number and explained that I had arranged a booked drop-off at the Loxahatchee location. Agent stated to call 800 upon drop off of trailer at Loxahatchee location. Upon calling the 800 number for drop-off, agent stated that I was unable to return trailer to scheduled Loxahatchee location. I was forced to return the trailer to a very inconvenient location that I had not planned for. If I Had known that I had to return trailer to that location I would not have rented the trailer. This was an unacceptable change that should have been corrected before the rental.
Christopher YEverything was perfect . Thanks
JORGE IGreat Job, The van was ready available and the staff was friendly, courteous and knowleagble. The price was right on
STEVEN GStop trying to hustle people with the trailer connection.
DARREL JGreat experience
JEFFREY HTried to register plate with SunPass as a rental but could not because plate was already registered. U-Haul was not helpful and did not resolve the issue. Added an extra hour to the move
JOHN KExcellent service.
CARLOS GStaff was very helpful and friendly
OPAL HMake sure to check the availability of a uhaul drop of location
ANGEL BAll good, very fast and great equipment.
CLAYTON OThe building parking lot is small hard to maneuver around, but the people are very helpful. They're great.
NELSON AShift light don’t work
Cecil RI was very impressed with the professionalism and helpfulness of your staff. The young lady made me feel that I was her first priority.
ARNIE E | First Impressions¡Gracias!
Judy HNever again
Saman GThe vehicle we had is past its prime and wasn't in great shape. Might need to b retired. The staff was very good.
SCOTT LEasy to reserve, pickup and return. Very helpful staff and always prompt. Thumbs up!
MARCELO DExceptional help checking me in and getting my trailer connected. Best experience of all my rentals!
Mark ZSí
JOSE VBetter customer parking.
WILLIAM VEverything related to the move went extremely well, thanks to the hard work and professionalism of the movers. We will definitely be using your services again when we sell our existing home. ¡Gracias!
MARK JExelent
JENNY GCustomer service exelent!!
LUIS RSome of my furniture had water damage. Otherwise it was a good experience but thats a pretty big negative.
Garrett B | Overall ExperienceThe facility was easy to move in and the staff were greag
Drew U | Online Move InMy agreement with Uhaul was 1 month free rental of a 10x10 storage unit per truck rented. I rented 4 trucks. Uhaul required that those rentals be in 4 different locations. Absurd!
MICHAEL S | Overall ExperienceVery disappointed will never rent from U-Haul ever again
michael c | Overall ExperienceVery good, Sheila was amazing great help
Sherry S | First ImpressionsAlways professional, accommodating, supportive team that work at this store.
Marcia f | Overall ExperienceEverything was ready just as manager said. Cart was available nearby so moving boxes in was easy.
MELANIE T | First ImpressionsVery friendly and helpful
VERONICA F | First ImpressionsDonna was amazing and we loved need up renting 2 storage units ! Great service form everyone there
Daniel Y | First ImpressionsTwo keypad system is cumbersome
Gregory P | Online Move InStored my belonging there for 13 months, picked up my things this week and everything was covered in rat droppings and cockroaches. For the money I paid for a climate controlled uni,t I would expect good pest control
JUAN A | Overall ExperienceI had an amazing experience with the storage unit. The hours were adequate, the access was quick and efficient and the dollies made it very Easy to move everything in and out of storage and to the moving truck. They provided a desk clock and the storage unit was clean, smelled great and had a great temperature for everything that was in storage.
Emmanuel R | First ImpressionsStaff was excellent and very friendly
TODD N | Overall ExperienceThank you so much Donna! You're a superstar ✨️
Erin T | First ImpressionsMy home and vehicle just burned down so I'm going through a very traumatic time right now. And Donna really helped put my family and I at ease. She helped get us through this hard time and was so caring and genuine. I'm so grateful that she was my U-haul representative, thank you, Donna!
Erin T | Overall ExperienceI would recommend this U-Haul storage facility to anyone in need of their services because of the humble patience the employees expressed to me as a customer they're lenient , kind and understanding especially if you're going through a life crisis and need alittle time to get yourself sorted. So with pleasure I am grateful and pleased to say I'm a valued & loyal customer of the U-Haul located at 11815 E Colonial Dr, Orlando, FL 32826
Martina C | Overall ExperienceUnit was clean, staff was very helpful. Melody and Shaquille went above and beyond. ¡Gracias!
Gavin G | Overall ExperienceDonna and the manager Shaquille were very nice and helpful, definitely will come back again!
Sammy F | Overall Experience24 hour access was not working, the check in boxes were not working very well ever. My unit was first overbooked so I ended up with a smaller unit than I needed. One worker was very rude to my father when he was trying to park due to virtually no parking spaces available. I will never be back to this location or U-HAUL in general.
Luke A | Overall ExperienceExcellent customer service and secure well maintained storage facility!
Ana H | Overall ExperienceThe unit I requested wasn’t available, so the manager gave me another!
Kim W | First ImpressionsThe manager, Shaquille, and Donna were very nice to us.
Sammy F | First ImpressionsI was generally pleased with this facility but would like to comment on the fact that the main access door was broken and unavailable when I went to empty out the unit. This made it very difficult to vacate the unit. There was a small side entrance available but and it was just a nuisance and inconvenience. I'm sure it was a temporary thing but I didn't even see any staff making an effort to fix the issue.
GLORIA P | Overall ExperienceI booked a unit online, then received a call a few days before move in stating that it had been overbooked and I no longer had a unit. The associate who called said they could get me a bigger unit and a month free which was great. I thought everything was resolved and my move in date was scheduled for July 16th. Upon arrival to the office on July 16th, it turns out the unit had been scheduled for move in on July 13th unbeknownst to myself. So, I now have to use a much smaller unit and must stand up the couch I needed to store vertically. The only reason I am giving two stars is due to the manager attempting to make up for the error by giving me the first month free. If not for that, I would give one star. Regardless, I never plan on using U-Haul storage again.
Luke A | First ImpressionsLove the staff great friendly guys
carolyn r | Overall ExperienceThe staff was always very courteous and friendly. When ever I had a problem , which was seldom. They were extremely helpful. I had the unit for over 5years and really didn't have any major problems.
cheryl b | Overall ExperienceDonna has excellent customer service. Thank you
bert m | First ImpressionsTook a lot of stress off to know things were in a secure space
Melissa K | Overall ExperienceGreat costumer service
Kerry S | First ImpressionsOf so what’s password? Trying to add gift
Keri N | Online Move InThe manager was amazing great hire!!! The entire team was helpful and friendly
carolyn r | First ImpressionsI’ve used U Haul for every move. Very satisfied!
Marcia C | First ImpressionsMy need for a uhual truck and storage unit came at a rushed and unfortunate time. Plans changed from hour to hour and at every turn the associates and manager showed sympathy, understanding, and flexibility that blew me away. Thank you so much for providing terrific service!!!
colton j | Overall ExperienceEric was so good with me and help me with a littler garbage that I have in the storage. The day that I cancel my storage ir was a lady, I don't remember name she was very gentle and check the storage. I cleaned and clean walls and doors well. Everything was so easy. Thank you for your services. Love and recommended U-Haul to anyone who need storage their furniture. Greatest services guys. Nelly D. Medina
NELLY M | Overall ExperienceAmazing customer service!!!!!
Nadege C | First ImpressionsSome of my items in the storage were damaged from the heat and humidity in the unit's when the AC broke down for 4 or 5 days. But they gave everyone a month free for the 85+ degrees. Outside of that, the staff is great and very professional.
Nathaniel H | Overall Experienceroaches all in my outside unit and the A/C as broken during check out having the workers work in hot air. Just the overall worse experience ever. I had to replace a lot of furniture and wash every piece clothing I owned spending excess money that's I didn't have. Then when I got to try to access my outside unit there are uhaul trucks blocking me from exiting .
TYRRELL T | Overall Experience2nd time using this storage facility and anytime I have clothes, sheets, dolls in the unit, they always come back with mold on them. I had sheets there to cover up my other things and when I removed it on the day of the move out it had a huge black stain.
Thamer A | Overall ExperienceThe move in was great, they were efficient, friendly and helpful! Thank you for another excellent experience.
Brenda C | First ImpressionsGreat, clean location where the standard is very friendly and helpful. Highly recommend this location
PAUL A | Overall ExperienceThe employees working here are top notch. Friendly and helpful. Highly recommend this location for storage needs.
CHRISTIAN G | First ImpressionsMany thanks Mt. Khan and I really appreciate your hospitality and business.
Angel E | First ImpressionsExcellent business and employees cover all criteria and escort customer to storage rent also offer luck, tapping, and equipment to transport furniture to storage which is the best help to me. Thank you. Nelly D. Medina
NELLY M | First ImpressionsGreat service
Margarita G | Overall ExperienceTamir was very helpful and went above and beyond to make sure my storage and uhaul truck rental went as smooth as possible. There are so many stressors that come along with moving so to have great customer service was extremely helpful.
Stephanie R | Overall ExperienceGarbage never use again worst ever I don't care
ALFONSO M | First ImpressionsI've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L
Laurie K | Overall ExperienceI rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit
gary c | Overall ExperienceStaff was courteous and very helpful. My only complaint is that for three days at the end of my rental four September they would not prorate the three days or even a week and charge me a full months storage when I really didn't need it even after I rented a truck.
JOHN B | Overall ExperienceMr Chestnut was excellent!
Angel C | First ImpressionsRachel was very helpful
Michelle D | First ImpressionsRachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel
Laurie K | First ImpressionsMs Douglas excellent employee, she made our experience with u haul happy
Cynthia d | Overall ExperienceOnly downside is that Uhaul trucks would block entry to door.
Wisnolda D | Overall ExperienceThe staff is professional and courteous. The facility is clean and we'll maintained. I would definitely recommend this location to everyone.
tyler c | Overall ExperienceExperience was very nice, all the representatives were kind and courteous and ready to help.
JOHN B | First ImpressionsStorage site has animal problem, racoons size scat found all over my belongings. Half the time I had to go to office in order to get to my unit due to code errors. One time a payment was never ran, even though I had autopay, wanted to charge me a late fee. Always chaotic and hectic in the office. Had a left hand doesn't know what the right hand is doing feel. Obvious high turnover at this location. Will not use u-haul again for storage.
Mark B | Overall ExperienceI would have rate the storage with 5 stars if the roll down gate had been operating properly since the begining.
Javier A | Overall ExperienceGreat customer service!
Jennyfer D | First ImpressionsBRIT IS ALWAYS AWESOME!! She's a Great Leader, give her a Rai$e!! :)
REBECCA V | Overall ExperienceThe personal was amazing!! I'm so happy with the service. Only God know all the huddles that came across the path but you guys where able to make this relocation happen for me!! I'm so grateful for this company from the beginning. From the personal in Green Bay WI to the personal of the Orlando Alafaya store!! You guys are amazing!! Thank you so much !!
mario v | First Impressions