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Anthonette S.Customer Reviews for U-Haul Moving & Storage of Ahwatukee
Testimonials From Recent Customers
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Excellent customer service
Elizabeth B.Fast and professional
leslie N.Lynn is the BEST!!! She's so sweet and easy going!!! Always makes my experience amazing!! Love the Ahwtukee location Jerry and Lynn are always welcoming and friendly!
Vanessa Z. | First ImpressionsExcellent !!!!
Catherine B. | Overall ExperienceDue to a messed up reservation for a 20' truck at the Chandler location, I had to quickly find the next location with a truck. This location had a 15' truck and they were very easy to work with to get us on our way.
Michael S.I came in and asked if I should do the online checkin or do it at the counter. Woman at the counter said it all worked the same, so trying to make things easier on her, I proceeded with online. After 10 minute of waiting to be approved, I asked the front desk if this is normal. Owner said I should only use online if there are closed, because it can go slow. This was contrary to what I was told by the lady behind the desk, who obviously does not want to help customers.
Nicole J.Don't know why I was charged twice. One payment was $39 and another was $49. I filled the gas tank up to half tank and it was clean when I dropped it off.
latisha B.This was the best u-haul experience I've had! I will be a repeat customer of uhaul moving and storage of Ahwatukee!
Charles C.Everything was
Rick I.Will use this location again.
Larry T.Customer service was excellent. The vehicle met our needs very well.
Larry T.Everyone was friendly and helpful. Computer site was easy to use. Highly recommend this facility.
Lynn S.Easy pick up. Easy drop off. I tent a 10x10 here and am always happy with the service and communication.
Calvin A.I never used any of the blankets they were still bundled in plastic wish I could of had a refund for them … but other than that great !!
Coralea G.This place is the best! I needed a storage move in on a Sunday at 630 pm. Everything was closed, but Uhaul was able to provide a contactless, over the internet move in. I am so grateful, Thank You.
Lisa R. | Online Move InSmooth and easy
Brett D.Jerry and Lynne are incredible I will always go to them for my uhaul needs
Maureen R.They were perfect!
Michael P.They were awesome! Worked with me when I was a couple days late with my payment. It was great how they had carts near the units to use for free so it was easier to move stuff. I was very impressed.
Stephanie W. | Overall ExperienceSo friendly and great customer service!!
DOROTHY K.Great service. Great value.
ron W.Very friendly and helped me very promptly. Equipment worked great. Highly recommend!
Anthony R.Great location, nice owners, highly recommend.
DIANE H. | Overall ExperienceHave stool there for short people to get into the 15' truck.
THERESA R.No fuss ... no muss! Jerry is about his business! I walked, in went through the check in process walked out. Grabbed the homies, moved my stuff a total of 36 miles (@$1.09 per mile.) two hours later (maybe 3) I returned the U-Haul to Jerry. Then received my receipt via email. Now I have to unpack all this crap all by myself!!! around $100
Tanika S.The truck and service was solid but they are doing construction at this location and it took me awhile to find the service desk (no signs so I wandered around until I found it).
MICHAEL C.I love the new couple that run the location I'm at. They are super friendly and willing to help at a moments notice. Also love that they have a sense of humor. U currently have 3 storage units at this location if that tells you anything =) I keep coming back here!!!
BEVERLEY M. | Online Move InGreat experience. Didn't miss a beat. Thank you!
MARK T.We had a great experience! I'd rent from this location again.
James M.Everyone at this location was exceptional above and beyond.
Charlene F. | First Impressionseverything was great.
DANNY D.Warn people ahead of time that when using the after-hours drop box there will be an additional fee if you don't go through the very time consuming process of going to the website on your phone, filling out all the info, and having to take multiple pictures of the vehicle at time of drop off.
JANICE P.Very efficient service
David M.You do not need to improve anything. My experience with you was 2nd to none. Thanks for making my move easier
Maureen R.The owners of this uhaul location were extraordinary. Went above and beyond helping us with all our moving supplies.
CRAIG M.They did a great job! Nothing to improve.
PATRICK G.The U-Haul facility and staff were excellent, and I would come back to this facility for future storage needs.
Ronald S. | Overall ExperienceU-Haul staff here are very helpful! Thank you!
Robert B. | Overall Experienceexcellent customer service and reasonable rates. Thanks so much!
Michelle S.You are great, keep it up
JORGE C.I highly recommend U-Haul Storage of Ahwatukee. The storage facility is very clean and the employees are very nice. I was in a hurry one day and forgot to lock my storage unit correctly. An employee from U-Haul called me to let me know it was unlocked and she would keep an eye on the unit until I got there. Unfortunately, I can't remember the young lady's name that called me. Again thank you!!! I had no issues with rodents or insects. It's the Best place to store your personal belongings!!!!!!
LARETHA T. | Overall ExperienceUnfortunately on moving out my experience with renting a truck was not good.
Bryan B. | Overall ExperienceSystem issue when renting online - selected 4229 E Chandler location for rental. Then checking my online account the night before the rental it shows my pick location to be the Pecos UHaul location on 32nd Street. WHY ??
RUSSELL M.I was instructed to return the truck with 3/4 tank. I returned it with the line just above 3/4. The check-in person said that because it was only at 3/4 I would have to pay $10 extra. I asked him to look again (he was at least 4 inches shorter than me so should have had a better angle to see it was above the 3/4 mark). He said to avoid the charge I had to go put more gas in. Rather than recognize me for the great customer I had been for years with the storage facility there, I was offered one of two choices to either pay $10 or go put more gas in the truck than I received it with. Eventually the manager waived the $10 but was very patronizing towards me for being unhappy with what was transpiring. I believe now that I cannot trust U-Haul and will seek alternative service providers in the future. Before today, I had always had appreciative service at that location and so I gave the location an excellent rating. But because of the way I was treated today, U-Haul has lost my future storage and truck rental business. And no referrals.
BRYAN B.The staff were extremely helpful and courteous every time I was there. I would highly recommend this facility.
ANGELA W. | Overall ExperienceExcellent Staff. Lynn and her husband were very accommodating and treated us well. Cleanest and well maintained truck rental I've ever encountered.
Russell M.Someone stole my eating tray and replaced it with another one. I told management, but they said it would be impossible to enter my unit without a key. Surveillance cameras are there, so there should be no issues finding the guilty culprits. I have been with them since 2017. This issue destroyed my trust in them. I really felt violated; I wanted to file a police report.
Marla V. | Overall ExperienceJust keep doing what your doing. Dulce Méndez was great.
DAMIAN H.We were homeless after not being able to afford to renew our rent after my husband's surgeries and recent leg amputation and so it was a unseeded weight taken off of our already loaded down shoulders. Having this reasonably priced storage place available to us throughout one of the worse times of our lives from Sept 6 until. 10/21 was a blessing . And the service was always great ❤
Laurita C. | Overall ExperienceThe lady who checked me out was just wonderful. She did everything that she could to please a long-time customer. A+ service.
Arthur L.Super convenient, easy and a friendly helpful staff and the reason why I chose this facility a 2nd time for my storage needs =*)
BEVERLEY M. | Online Move InDoor could be better sealed to keep dust out.
Donald R. | Overall ExperienceJerry was amazing!!!!
susan M.Very clean truck and very nice people i love Everything about the service Thankyou so much for helping us out on such a stressful move you made it a lot easier
TATUM G.Jerry and Lynn were very helpful.
Jay M.Great facility excellent staff
lawrence s. | Overall ExperienceThe General Lynn was so patient and pleasant assisting me with check in. She took the time to show me the original storage unit. Which was much smaller than I needed. She then helped me with getting a new size and checked me out herself. Thank you for going above and beyond!
CHAVONIQUE P. | First ImpressionsBoth service agents were extremely helpful and courteous.
Matt J.The person was so helpful and patient.
Salatha T. | First ImpressionsThe rental process was fast and easy to complete. The staff here at the Ahwatukee location were very friendly and helpful. ( would like to see coupons offered to returning customers)
Robert C.Staff closed out my unit hassle free. This was a very convenient experience. Thank you so much.
EDITH B. | Overall ExperienceVery nice staff - I appreciated vehicle was clean - quick paperwork to rent and return. Much improved from the past. ¡Gracias!
DIANE S.The management and staff were always available for me in meeting my needs. Moving and storing all your personas is alot of hard work and costly. But I would say it was the customer service that they provided made a nightmare into a win-win. For that reason I give this Uhaul Stotage location the highest 5 Star Rating, for think outside the box and saving all my personal belongings. A S p.o special thank you from ty he bottom of my heart to Lynn and Jerry for reinforcing the U'Haul image as the leader in moving and storage and would only recommend U Haul Storage to anyone looking for storage. And as a foot note to future customer moving and storing personal belongings is to downsize and only move the items that can't be replaced and you only need about 40% of space you'll n.eed
Charles H. | Overall Experienceexperience was perfect. could not have gone any smoother.
CHRISTOPHER B.Your employees stole forty thousands dollars of personal belongings from my unit .your organization claims they lost security tapes even though they were requested multiple times within 2 week window. Your org claims your not responsible for someone elses bad acts which begs the question why suggest its a secure facility with video your employee s present themselves in unprofessional manner
robert k. | Overall ExperienceNothing, everything was great.
ANDRAE H.The owner is very friendly and helpful. I will use the service every time.
WEILI Y.Although very busy, all the staff were friendly, patient and helpful.
joe p. | First ImpressionsLynn and Jerry are very helpful and courteous. Lynn went above and beyond anything I expected and I am very grateful.
CYNTHIA L.The location was completely great. With U-Haul as a whole, I was pretty disappointed that I made a reservation for a smaller unit (to downgrade my current two) then they changed their policies where reservations aren't taken and I just have to hope that it was there when I get there BUT they'll keep my information... So in summary they don't take reservations anymore. When I'm planning on coming from a different state (UT) to AZ to bring my belongings back to my new home (UT) and may not be able to take all of it with me at this time, I was put in a situation where I leave my last bit of belongings behind to throw out, or continue to pay for a huge unit (biggest I believe) that isn't necessary anymore (and someone else could certainly use) when I could have downgraded to the smallest unit for cost and space efficiency... Which I feel disappointed in that decision forcing me to pay for a unit I don't really need or lose my things. I chose to take those things elsewhere that I know I had a spot reserved when I got there. Plans to move different states are stressful enough without a reservation being pulled out from under me within 3 days of me getting there, when I called well weeks in advance to plan for the whole TWO days I had to get my belongings settled. I've been loyal to U-Haul for a while and was just really disappointed in that change for such a big plan that caused unneeded stress and is a pretty big factor in who I choose to store my items with.
Tiffanie j. | Overall Experiencethe price is too expensive , I rented for 1 hour but had to pay 80 dollars
VU H.Lynn and Jerry we're great, very helpful, and efficient. Excellent experience!
abelardo B.This has been the best place that I have ever rented from. And I have rented from many places would recommend this place to every one Thank you Lauri sweat
laurie S.Needed a van late and she was able to make it happen. I'll go back when a need another truck. All good.
MICHAEL F.Clean facility, easy access, helpful friendly staff. Temperature controlled storage area, important in Phoenix.
CHRISTOPHER M. | Overall ExperienceGreat friendly staff.
tina m. | Overall ExperienceI absolutely love checking out on the webpage. I hope that continues
Justin R.The only thing I would recommend is some source of light in the unit itself especially the indoor units. Sometimes I had to use the light on my phone to see. Otherwise everything was great.
Abed M. | Overall ExperienceI had a wonderful experience, friendly staff, very professional, and my needs were met in a timely manor! Thxs to all who helped me with my needs
Alohna A. | Overall ExperienceThe man who helped me behind the counter was extremely knowledgeable and very helpful. Friendly.
Beverley M. | First ImpressionsI was happy with my experience due to always having all of my questions answered quickly, as well as your very knowledgeable & friendly staff! Great experience! The only reason I closed out my unit was because I needed my furniture for my new house!
LISA S. | Overall ExperienceThe customer service is friendly, professional service is the best I have ever experienced, I have rented other storage facilities & this Has been my best experience,!!
Elizabeth V. | First ImpressionsI have been using this particular U-Haul location for years and will continue to. The service provided here is impeccable!
REONNA L. | Overall ExperienceAll of the employees were good listener, explained every question I had in a very perfessional manner. Thankyou!!!! its the best kept place. the Uhaul team are awesome!!!!! Pleasant to work with ❤️, keep up the good work!!! Kevin & Donavin & Jenna Buck Made me feel safe & protected. Liz
Matthew D. | Overall ExperienceAnything I needed, they always were there for me and ready to help. You can't beat the value for the service given.
Kim D. | Overall ExperienceExtraordinario servicio al cliente
Walter M. | Overall ExperienceThere was a problem with my reservation. My unit was accidentally released but was rectified quickly. Your team at this location has been very helpful and friendly.
Angela H. | First ImpressionsToo expensive- service lacked care concern- customer service not on same page as locations. When they screw up, they take no care in rectifying it. The customer isn't number one and they are extremely more expensive than the competition who repuitnoey have better service and a better price. Go elsewhere of you can.
JOHN S. | Overall ExperienceThe manager Kevin is one the rudest individual I’ve ever met.. Horrible person
LACINE D. | Overall ExperienceA positive experience for a first time customer of such a service overall I would recommend your company. Gracias
Ramon G. | Overall ExperienceJenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.
Anita S. | First ImpressionsI truly appreciated the staff they always made me feel welcome and each individual was always helpful and view friendly and caring
Jenae R. | Overall ExperienceStaff very helpful
Ann A. | First ImpressionsI rented a 5x5 climate controlled storage unit 34 with the first month free. Immediately after renting the unit I found out that there was no separation between my unit 34 and the adjoining unit 33 and I had an immediate need to move in. Since it was the mistake of Uhaul that they rented unit 34 when there was no separation between 33 and 34, I was offered both units for the price of one 5x5 unit for as long as I hold the units. I was informed by the employee of this uhaul location who worked on my rental that he has made a remark on the above in my rental agreement file in the system. But I got an email from Jenna Buck on April 12th that I will be charged for two 5x5 units disregarding the above facts on what happened on the day I rented the storage unit. This is a poor customer experience and unreliable service. I request you to correct this.
MOHAMED S. | First ImpressionsExcellent service! I had a reservation issue and they took care of it for me. ¡Gracias!
JOHN S. | First ImpressionsEveryone was so helpful and nice. Pleasure doing business with them.
Janie F. | Overall ExperienceThere were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!
sherie h. | Overall ExperienceJenna was so helpful when I came into look at storage options she provided me with the best storage for my needs and also arranged for a truck to be rented to make moving easier. Throughout my time here I can say that is really was a great experience. Jenna and Emily were always kind, knowledgeable and even returned my phone call when they were out walking the property. I would definitely recommend this storage to anyone looking for a safe secure unit it and absolutely amazing customer service.
Kylee N. | Overall ExperienceGreat service and very friendly and helpful.
John M. | Overall ExperienceNo issues with these wonderful people whatsoever Easy access storage unit was clean and a good size for the price.
Katie P. | Overall ExperienceThis move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.
Carol M. | First ImpressionsJenna was very knowledgeable and efficient. Very pleasant to work with.
John M. | First ImpressionsHank was amazingly friendly and helpful.
DIEGO D. | Overall ExperienceWe ended our storage on the 7th of January & we were helped through the process in the office by the nicest lady. She was so friendly I wish I remembered her name. So nice to deal with a pleasant person. Gracias
Marybeth G. | Overall ExperienceEveryone every time we’re outstanding I had some difficulty with the virus and other medically unable to work for a while and I was very happy that they gave me a great deal would recommend u haul to everyone thank you 🙏
jon w. | Overall ExperienceGreat people with great service!
David G. | First ImpressionsThe only hitch was that I spoke to a man when I removed my stuff and he said he would take care of it and he didn’t
LORI H. | Overall ExperienceI was sincerely surprised how friendly and helpful the staff in the Ahwatukee storage facility was. Amazing, the solve all my problems, including some that I was thinking that were not possible. I moved a truck with furniture to a temporal storage and they talked with the truck rental to tell them that I was going to keep the blankets for some days more, solving my problem of protection of the furniture. When I arrived after 3 days driving the truck... I found that the previous person renting my storage did not removed the lock, they quickly find to me an alternative solution that worked perfectly for me. They helped me to remove and reinstall the car carrier in the truck... etc, etc.. I was absolutely surprised about all that. I will absolutely recommend to use this facility! THANKS!
DIEGO D. | First ImpressionsAwesome resource for movers and storage . Highest recommendation.
DJ W. | First ImpressionsHank is the absolute best!! He made sure I was checked in - my code worked and continually making sure I was having the best experience during this crazy time. 5+ Stars for Hank
Katherine N. | Overall ExperienceExcellent service
George B. | First ImpressionsI did not rent a unit.
Carol A. | Overall ExperienceGreat, efficient service; Thank you!
Michael D. | First ImpressionsI would rate staff as excellent. The place was clean and mostly was fantastic. They had convenient dolly's to assist with the moving which was much appreciated. The storage was clean and they even had pest control boxes in the unit. The only issue I had was that I had paid for 24 hour access but did not have it and drove over 40 min with a load to put in storage and couldn't get in. We finally learned the day I was moving out that apparently someone else had the same code as me so that was impacting my key code access. I called U-Haul Customer service that night and they informed me only the manager on site can adjust access but they were already closed so they were not able to assist me. They really need to have someone available 24/7 that has the ability to fix such issues because this really did cause quite an inconvenience for me. Also, they should have some check and balance in place so the same access code can't be picked and so my situation wouldn't happen to anyone else. This seems to be more a U-Haul problem vs the local staff problem. The local staff was fantastic, helpful, and very friendly.
Sheron H. | Overall ExperienceBest around
GAGE R. | Overall ExperienceNice place to store your stuff ,The people are nice and friendly .
Hanoch V. | Overall ExperienceVery helpful and knowledgeable and professional. Would definitely return when and if needed.
anita j. | Overall ExperienceJenna Buck is AMAZING at the ahwatukee location -- so is HANK! I feel very grateful!
NOSHIN R. | Overall ExperienceHenry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...
Robert K. | First ImpressionsEverytime I've used uhaul the experience was always exceptional! The staff is friendly, professional, and I'm always taken care of in a timely manor.
Alohna A. | First ImpressionsThe Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.
Francene L. | First ImpressionsExcellent customer service!
CHARLEY S. | Overall ExperienceYour staff is very friendly and helpful.
Rob B.