Customer Reviews for U-Haul Moving & Storage of Ahwatukee

1,375 comentarios

4229 E Chandler Blvd   Ahwatukee, AZ 85048

(480) 706-1900

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 706-1900

4229 E Chandler Blvd
Ahwatukee, AZ 85048

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anthonette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Elizabeth B. 
Clasificación:
4.0

Fast and professional

leslie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando L. 
Clasificación:
5.0

Lynn is the BEST!!! She's so sweet and easy going!!! Always makes my experience amazing!! Love the Ahwtukee location Jerry and Lynn are always welcoming and friendly!

Vanessa Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Coralea G.  |  First Impressions 
Clasificación:
5.0

Excellent !!!!

Catherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Due to a messed up reservation for a 20' truck at the Chandler location, I had to quickly find the next location with a truck. This location had a 15' truck and they were very easy to work with to get us on our way.

Michael S. 
Clasificación:
3.0

I came in and asked if I should do the online checkin or do it at the counter. Woman at the counter said it all worked the same, so trying to make things easier on her, I proceeded with online. After 10 minute of waiting to be approved, I asked the front desk if this is normal. Owner said I should only use online if there are closed, because it can go slow. This was contrary to what I was told by the lady behind the desk, who obviously does not want to help customers.

Nicole J. 
Clasificación:
5.0

Don't know why I was charged twice. One payment was $39 and another was $49. I filled the gas tank up to half tank and it was clean when I dropped it off.

latisha B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachael B. 
Clasificación:
5.0

This was the best u-haul experience I've had! I will be a repeat customer of uhaul moving and storage of Ahwatukee!

Charles C. 
Clasificación:
5.0

Everything was

Rick I. 
Clasificación:
5.0

Will use this location again.

Larry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramona G. 
Clasificación:
5.0

Customer service was excellent. The vehicle met our needs very well.

Larry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulino H. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
5.0

Everyone was friendly and helpful. Computer site was easy to use. Highly recommend this facility.

Lynn S. 
Clasificación:
5.0

Easy pick up. Easy drop off. I tent a 10x10 here and am always happy with the service and communication.

Calvin A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jesus F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
4.0

I never used any of the blankets they were still bundled in plastic wish I could of had a refund for them … but other than that great !!

Coralea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

This place is the best! I needed a storage move in on a Sunday at 630 pm. Everything was closed, but Uhaul was able to provide a contactless, over the internet move in. I am so grateful, Thank You.

Lisa R.  |  Online Move In 
Clasificación:
5.0

Smooth and easy

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ardeshir m.  |  Overall Experience 
Clasificación:
5.0

Jerry and Lynne are incredible I will always go to them for my uhaul needs

Maureen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

They were perfect!

Michael P. 
Clasificación:
5.0

They were awesome! Worked with me when I was a couple days late with my payment. It was great how they had carts near the units to use for free so it was easier to move stuff. I was very impressed.

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie B. 
Clasificación:
5.0

So friendly and great customer service!!

DOROTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Online Move In 
Clasificación:
5.0

Great service. Great value.

ron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA Y.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helped me very promptly. Equipment worked great. Highly recommend!

Anthony R. 
Clasificación:
5.0

Great location, nice owners, highly recommend.

DIANE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

Have stool there for short people to get into the 15' truck.

THERESA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B.  |  Overall Experience 
Clasificación:
5.0

No fuss ... no muss! Jerry is about his business! I walked, in went through the check in process walked out. Grabbed the homies, moved my stuff a total of 36 miles (@$1.09 per mile.) two hours later (maybe 3) I returned the U-Haul to Jerry. Then received my receipt via email. Now I have to unpack all this crap all by myself!!! around $100

Tanika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER E. 
Clasificación:
3.0

The truck and service was solid but they are doing construction at this location and it took me awhile to find the service desk (no signs so I wandered around until I found it).

MICHAEL C. 
Clasificación:
5.0

I love the new couple that run the location I'm at. They are super friendly and willing to help at a moments notice. Also love that they have a sense of humor. U currently have 3 storage units at this location if that tells you anything =) I keep coming back here!!!

BEVERLEY M.  |  Online Move In 
Clasificación:
5.0

Great experience. Didn't miss a beat. Thank you!

MARK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH Z. 
Clasificación:
5.0

We had a great experience! I'd rent from this location again.

James M. 
Clasificación:
5.0

Everyone at this location was exceptional above and beyond.

Charlene F.  |  First Impressions 
Clasificación:
5.0

everything was great.

DANNY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir R.  |  Overall Experience 
Clasificación:
3.0

Warn people ahead of time that when using the after-hours drop box there will be an additional fee if you don't go through the very time consuming process of going to the website on your phone, filling out all the info, and having to take multiple pictures of the vehicle at time of drop off.

JANICE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORIO M. 
Clasificación:
5.0

Very efficient service

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAZEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W.  |  Online Move In 
Clasificación:
5.0

You do not need to improve anything. My experience with you was 2nd to none. Thanks for making my move easier

Maureen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

christella P.  |  First Impressions 
Clasificación:
5.0

The owners of this uhaul location were extraordinary. Went above and beyond helping us with all our moving supplies.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco R. 
Clasificación:
5.0

They did a great job! Nothing to improve.

PATRICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

The U-Haul facility and staff were excellent, and I would come back to this facility for future storage needs.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamad A. 
Clasificación:
5.0

U-Haul staff here are very helpful! Thank you!

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

finn P. 
Clasificación:
5.0

excellent customer service and reasonable rates. Thanks so much!

Michelle S. 
Clasificación:
5.0

You are great, keep it up

JORGE C. 
Clasificación:
5.0

I highly recommend U-Haul Storage of Ahwatukee. The storage facility is very clean and the employees are very nice. I was in a hurry one day and forgot to lock my storage unit correctly. An employee from U-Haul called me to let me know it was unlocked and she would keep an eye on the unit until I got there. Unfortunately, I can't remember the young lady's name that called me. Again thank you!!! I had no issues with rodents or insects. It's the Best place to store your personal belongings!!!!!!

LARETHA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GUSTAVO G. 
Clasificación:
5.0

Unfortunately on moving out my experience with renting a truck was not good.

Bryan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENTON C. 
Clasificación:
5.0

System issue when renting online - selected 4229 E Chandler location for rental. Then checking my online account the night before the rental it shows my pick location to be the Pecos UHaul location on 32nd Street. WHY ??

RUSSELL M. 
Clasificación:
5.0

I was instructed to return the truck with 3/4 tank. I returned it with the line just above 3/4. The check-in person said that because it was only at 3/4 I would have to pay $10 extra. I asked him to look again (he was at least 4 inches shorter than me so should have had a better angle to see it was above the 3/4 mark). He said to avoid the charge I had to go put more gas in. Rather than recognize me for the great customer I had been for years with the storage facility there, I was offered one of two choices to either pay $10 or go put more gas in the truck than I received it with. Eventually the manager waived the $10 but was very patronizing towards me for being unhappy with what was transpiring. I believe now that I cannot trust U-Haul and will seek alternative service providers in the future. Before today, I had always had appreciative service at that location and so I gave the location an excellent rating. But because of the way I was treated today, U-Haul has lost my future storage and truck rental business. And no referrals.

BRYAN B. 
Clasificación:
5.0

The staff were extremely helpful and courteous every time I was there. I would highly recommend this facility.

ANGELA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aileen T.  |  Overall Experience 
Clasificación:
5.0

Excellent Staff. Lynn and her husband were very accommodating and treated us well. Cleanest and well maintained truck rental I've ever encountered.

Russell M. 
Clasificación:
1.0

Someone stole my eating tray and replaced it with another one. I told management, but they said it would be impossible to enter my unit without a key. Surveillance cameras are there, so there should be no issues finding the guilty culprits. I have been with them since 2017. This issue destroyed my trust in them. I really felt violated; I wanted to file a police report.

Marla V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH D. 
Clasificación:
5.0

Just keep doing what your doing. Dulce Méndez was great.

DAMIAN H. 
Clasificación:
5.0

We were homeless after not being able to afford to renew our rent after my husband's surgeries and recent leg amputation and so it was a unseeded weight taken off of our already loaded down shoulders. Having this reasonably priced storage place available to us throughout one of the worse times of our lives from Sept 6 until. 10/21 was a blessing . And the service was always great ❤

Laurita C.  |  Overall Experience 
Clasificación:
5.0

The lady who checked me out was just wonderful. She did everything that she could to please a long-time customer. A+ service.

Arthur L. 
Clasificación:
5.0

Super convenient, easy and a friendly helpful staff and the reason why I chose this facility a 2nd time for my storage needs =*)

BEVERLEY M.  |  Online Move In 
Clasificación:
4.0

Door could be better sealed to keep dust out.

Donald R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELITA M. 
Clasificación:
5.0

Jerry was amazing!!!!

susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

Very clean truck and very nice people i love Everything about the service Thankyou so much for helping us out on such a stressful move you made it a lot easier

TATUM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

Jerry and Lynn were very helpful.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin F. 
Clasificación:
5.0

Great facility excellent staff

lawrence s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY D.  |  Overall Experience 
Clasificación:
5.0

The General Lynn was so patient and pleasant assisting me with check in. She took the time to show me the original storage unit. Which was much smaller than I needed. She then helped me with getting a new size and checked me out herself. Thank you for going above and beyond!

CHAVONIQUE P.  |  First Impressions 
Clasificación:
5.0

Both service agents were extremely helpful and courteous.

Matt J. 
Clasificación:
5.0

The person was so helpful and patient.

Salatha T.  |  First Impressions 
Clasificación:
5.0

The rental process was fast and easy to complete. The staff here at the Ahwatukee location were very friendly and helpful. ( would like to see coupons offered to returning customers)

Robert C. 
Clasificación:
5.0

Staff closed out my unit hassle free. This was a very convenient experience. Thank you so much.

EDITH B.  |  Overall Experience 
Clasificación:
5.0

Very nice staff - I appreciated vehicle was clean - quick paperwork to rent and return. Much improved from the past. ¡Gracias!

DIANE S. 
Clasificación:
5.0

The management and staff were always available for me in meeting my needs. Moving and storing all your personas is alot of hard work and costly. But I would say it was the customer service that they provided made a nightmare into a win-win. For that reason I give this Uhaul Stotage location the highest 5 Star Rating, for think outside the box and saving all my personal belongings. A S p.o special thank you from ty he bottom of my heart to Lynn and Jerry for reinforcing the U'Haul image as the leader in moving and storage and would only recommend U Haul Storage to anyone looking for storage. And as a foot note to future customer moving and storing personal belongings is to downsize and only move the items that can't be replaced and you only need about 40% of space you'll n.eed

Charles H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

experience was perfect. could not have gone any smoother.

CHRISTOPHER B. 
Clasificación:
1.0

Your employees stole forty thousands dollars of personal belongings from my unit .your organization claims they lost security tapes even though they were requested multiple times within 2 week window. Your org claims your not responsible for someone elses bad acts which begs the question why suggest its a secure facility with video your employee s present themselves in unprofessional manner

robert k.  |  Overall Experience 
Clasificación:
5.0

Nothing, everything was great.

ANDRAE H. 
Clasificación:
5.0

The owner is very friendly and helpful. I will use the service every time.

WEILI Y. 
Clasificación:
5.0

Although very busy, all the staff were friendly, patient and helpful.

joe p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT K.  |  First Impressions 
Clasificación:
5.0

Lynn and Jerry are very helpful and courteous. Lynn went above and beyond anything I expected and I am very grateful.

CYNTHIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
4.0

The location was completely great. With U-Haul as a whole, I was pretty disappointed that I made a reservation for a smaller unit (to downgrade my current two) then they changed their policies where reservations aren't taken and I just have to hope that it was there when I get there BUT they'll keep my information... So in summary they don't take reservations anymore. When I'm planning on coming from a different state (UT) to AZ to bring my belongings back to my new home (UT) and may not be able to take all of it with me at this time, I was put in a situation where I leave my last bit of belongings behind to throw out, or continue to pay for a huge unit (biggest I believe) that isn't necessary anymore (and someone else could certainly use) when I could have downgraded to the smallest unit for cost and space efficiency... Which I feel disappointed in that decision forcing me to pay for a unit I don't really need or lose my things. I chose to take those things elsewhere that I know I had a spot reserved when I got there. Plans to move different states are stressful enough without a reservation being pulled out from under me within 3 days of me getting there, when I called well weeks in advance to plan for the whole TWO days I had to get my belongings settled. I've been loyal to U-Haul for a while and was just really disappointed in that change for such a big plan that caused unneeded stress and is a pretty big factor in who I choose to store my items with.

Tiffanie j.  |  Overall Experience 
Clasificación:
2.0

the price is too expensive , I rented for 1 hour but had to pay 80 dollars

VU H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex A.  |  Overall Experience 
Clasificación:
5.0

Lynn and Jerry we're great, very helpful, and efficient. Excellent experience!

abelardo B. 
Clasificación:
5.0

This has been the best place that I have ever rented from. And I have rented from many places would recommend this place to every one Thank you Lauri sweat

laurie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany m.  |  First Impressions 
Clasificación:
5.0

Needed a van late and she was able to make it happen. I'll go back when a need another truck. All good.

MICHAEL F. 
Clasificación:
5.0

Clean facility, easy access, helpful friendly staff. Temperature controlled storage area, important in Phoenix.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

Great friendly staff.

tina m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL H. 
Clasificación:
5.0

I absolutely love checking out on the webpage. I hope that continues

Justin R. 
Clasificación:
4.0

The only thing I would recommend is some source of light in the unit itself especially the indoor units. Sometimes I had to use the light on my phone to see. Otherwise everything was great.

Abed M.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience, friendly staff, very professional, and my needs were met in a timely manor! Thxs to all who helped me with my needs

Alohna A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Heath Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy k.  |  First Impressions 
Clasificación:
5.0

The man who helped me behind the counter was extremely knowledgeable and very helpful. Friendly.

Beverley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS V.  |  Overall Experience 
Clasificación:
5.0

I was happy with my experience due to always having all of my questions answered quickly, as well as your very knowledgeable & friendly staff! Great experience! The only reason I closed out my unit was because I needed my furniture for my new house!

LISA S.  |  Overall Experience 
Clasificación:
5.0

The customer service is friendly, professional service is the best I have ever experienced, I have rented other storage facilities & this Has been my best experience,!!

Elizabeth V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon L.  |  First Impressions 
Clasificación:
5.0

I have been using this particular U-Haul location for years and will continue to. The service provided here is impeccable!

REONNA L.  |  Overall Experience 
Clasificación:
5.0

All of the employees were good listener, explained every question I had in a very perfessional manner. Thankyou!!!! its the best kept place. the Uhaul team are awesome!!!!! Pleasant to work with ❤️, keep up the good work!!! Kevin & Donavin & Jenna Buck Made me feel safe & protected. Liz

Matthew D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

Anything I needed, they always were there for me and ready to help. You can't beat the value for the service given.

Kim D.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Walter M.  |  Overall Experience 
Clasificación:
4.0

There was a problem with my reservation. My unit was accidentally released but was rectified quickly. Your team at this location has been very helpful and friendly.

Angela H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy T.  |  First Impressions 
Clasificación:
1.0

Too expensive- service lacked care concern- customer service not on same page as locations. When they screw up, they take no care in rectifying it. The customer isn't number one and they are extremely more expensive than the competition who repuitnoey have better service and a better price. Go elsewhere of you can.

JOHN S.  |  Overall Experience 
Clasificación:
3.0

The manager Kevin is one the rudest individual I’ve ever met.. Horrible person

LACINE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria H.  |  Overall Experience 
Clasificación:
4.0

A positive experience for a first time customer of such a service overall I would recommend your company. Gracias

Ramon G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill C.  |  Overall Experience 
Clasificación:
5.0

Jenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.

Anita S.  |  First Impressions 
Clasificación:
5.0

I truly appreciated the staff they always made me feel welcome and each individual was always helpful and view friendly and caring

Jenae R.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful

Ann A.  |  First Impressions 
Clasificación:
1.0

I rented a 5x5 climate controlled storage unit 34 with the first month free. Immediately after renting the unit I found out that there was no separation between my unit 34 and the adjoining unit 33 and I had an immediate need to move in. Since it was the mistake of Uhaul that they rented unit 34 when there was no separation between 33 and 34, I was offered both units for the price of one 5x5 unit for as long as I hold the units. I was informed by the employee of this uhaul location who worked on my rental that he has made a remark on the above in my rental agreement file in the system. But I got an email from Jenna Buck on April 12th that I will be charged for two 5x5 units disregarding the above facts on what happened on the day I rented the storage unit. This is a poor customer experience and unreliable service. I request you to correct this.

MOHAMED S.  |  First Impressions 
Clasificación:
5.0

Excellent service! I had a reservation issue and they took care of it for me. ¡Gracias!

JOHN S.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and nice. Pleasure doing business with them.

Janie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDEE S.  |  Overall Experience 
Clasificación:
4.0

There were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!

sherie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Jenna was so helpful when I came into look at storage options she provided me with the best storage for my needs and also arranged for a truck to be rented to make moving easier. Throughout my time here I can say that is really was a great experience. Jenna and Emily were always kind, knowledgeable and even returned my phone call when they were out walking the property. I would definitely recommend this storage to anyone looking for a safe secure unit it and absolutely amazing customer service.

Kylee N.  |  Overall Experience 
Clasificación:
5.0

Great service and very friendly and helpful.

John M.  |  Overall Experience 
Clasificación:
5.0

No issues with these wonderful people whatsoever Easy access storage unit was clean and a good size for the price.

Katie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE E.  |  First Impressions 
Clasificación:
5.0

This move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.

Carol M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mays company R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah R.  |  Overall Experience 
Clasificación:
5.0

Jenna was very knowledgeable and efficient. Very pleasant to work with.

John M.  |  First Impressions 
Clasificación:
5.0

Hank was amazingly friendly and helpful.

DIEGO D.  |  Overall Experience 
Clasificación:
5.0

We ended our storage on the 7th of January & we were helped through the process in the office by the nicest lady. She was so friendly I wish I remembered her name. So nice to deal with a pleasant person. Gracias

Marybeth G.  |  Overall Experience 
Clasificación:
5.0

Everyone every time we’re outstanding I had some difficulty with the virus and other medically unable to work for a while and I was very happy that they gave me a great deal would recommend u haul to everyone thank you 🙏

jon w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

Great people with great service!

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAnna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
4.0

The only hitch was that I spoke to a man when I removed my stuff and he said he would take care of it and he didn’t

LORI H.  |  Overall Experience 
Clasificación:
5.0

I was sincerely surprised how friendly and helpful the staff in the Ahwatukee storage facility was. Amazing, the solve all my problems, including some that I was thinking that were not possible. I moved a truck with furniture to a temporal storage and they talked with the truck rental to tell them that I was going to keep the blankets for some days more, solving my problem of protection of the furniture. When I arrived after 3 days driving the truck... I found that the previous person renting my storage did not removed the lock, they quickly find to me an alternative solution that worked perfectly for me. They helped me to remove and reinstall the car carrier in the truck... etc, etc.. I was absolutely surprised about all that. I will absolutely recommend to use this facility! THANKS!

DIEGO D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray F.  |  Overall Experience 
Clasificación:
5.0

Awesome resource for movers and storage . Highest recommendation.

DJ W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B.  |  First Impressions 
Clasificación:
5.0

Hank is the absolute best!! He made sure I was checked in - my code worked and continually making sure I was having the best experience during this crazy time. 5+ Stars for Hank

Katherine N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anneka O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

George B.  |  First Impressions 
Clasificación:
1.0

I did not rent a unit.

Carol A.  |  Overall Experience 
Clasificación:
5.0

Great, efficient service; Thank you!

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anneka O.  |  First Impressions 
Clasificación:
4.0

I would rate staff as excellent. The place was clean and mostly was fantastic. They had convenient dolly's to assist with the moving which was much appreciated. The storage was clean and they even had pest control boxes in the unit. The only issue I had was that I had paid for 24 hour access but did not have it and drove over 40 min with a load to put in storage and couldn't get in. We finally learned the day I was moving out that apparently someone else had the same code as me so that was impacting my key code access. I called U-Haul Customer service that night and they informed me only the manager on site can adjust access but they were already closed so they were not able to assist me. They really need to have someone available 24/7 that has the ability to fix such issues because this really did cause quite an inconvenience for me. Also, they should have some check and balance in place so the same access code can't be picked and so my situation wouldn't happen to anyone else. This seems to be more a U-Haul problem vs the local staff problem. The local staff was fantastic, helpful, and very friendly.

Sheron H.  |  Overall Experience 
Clasificación:
5.0

Best around

GAGE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ola M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zakila J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENA O.  |  First Impressions 
Clasificación:
5.0

Nice place to store your stuff ,The people are nice and friendly .

Hanoch V.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable and professional. Would definitely return when and if needed.

anita j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
5.0

Jenna Buck is AMAZING at the ahwatukee location -- so is HANK! I feel very grateful!

NOSHIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando M.  |  First Impressions 
Clasificación:
5.0

Henry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...

Robert K.  |  First Impressions 
Clasificación:
5.0

Everytime I've used uhaul the experience was always exceptional! The staff is friendly, professional, and I'm always taken care of in a timely manor.

Alohna A.  |  First Impressions 
Clasificación:
5.0

The Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.

Francene L.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

CHARLEY S.  |  Overall Experience 
Clasificación:
5.0

Your staff is very friendly and helpful.

Rob B.