Customer Reviews for U-Haul Moving & Storage on Boca Chica

1,297 reviews

2400 Boca Chica Blvd   Brownsville, TX 78521

(956) 525-4659

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(956) 525-4659

2400 Boca Chica Blvd
Brownsville, TX 78521

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice and clean friendly staff.

MATILVE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODERICK P. 
Rating:
5.0

The girl of the countertop extremely rude

Jose Luis M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO G. 
Rating:
5.0

Customer did not leave a comment.

Josh F.  |  Overall Experience 
Rating:
5.0

Maybe just improve the vehicle in/out cleanness. Windshield, windows and mirrors.

ROBERTO L. 
Rating:
5.0

Customer did not leave a comment.

Robin V. 
Rating:
4.0

Customer did not leave a comment.

Yvonne B. 
Rating:
5.0

Customer did not leave a comment.

VENKATESH B. 
Rating:
5.0

Customer did not leave a comment.

Stefanie Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILIA A. 
Rating:
5.0

No comments

VICTOR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNIE Z. 
Rating:
4.0

Need easier website to manage when returning trucks.

CHRISTOPHER F. 
Rating:
1.0

Have the proper equipment requested available?

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
2.0

Customer did not leave a comment.

Edgar V.  |  First Impressions 
Rating:
4.0

Employees are useless and no help

MAYRA V.  |  Overall Experience 
Rating:
4.0

Customer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there again

Enrique T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO B. 
Rating:
5.0

Customer did not leave a comment.

Angelika P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabino C. 
Rating:
5.0

Customer did not leave a comment.

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R L. 
Rating:
4.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Best customer service the guy outside. I rent often this guy beat all

RAUL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA R.  |  First Impressions 
Rating:
5.0

Nothing. Everything was perfect

LUIS O. 
Rating:
2.0

too many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.

Todd G.  |  Online Move In 
Rating:
3.0

The employees had no clue how to instruct the client on how to use a Dolly.

LINDA A. 
Rating:
4.0

Helpful

RAUL G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

MARY S M. 
Rating:
5.0

Rates where double in this location compared to other cities 4 to 10 hours away. Hopefully they can work on the prices.

JESUS S. 
Rating:
1.0

Pésima atencion

SERGIO B. 
Rating:
4.0

One employee didn't know what he was doing but another employee stepped in and was very helpful

EMMANUEL F. 
Rating:
5.0

Customer did not leave a comment.

Zenaida M. 
Rating:
4.0

Clean the windows and wash at least the front of the truck.

RANDAL G. 
Rating:
3.0

When I arrived the person that attended to me was rather short/rude. I asked where I was to put the trailer and instead of acknowledging me at all he just seemed to ignore me and process paperwork on his mobile device. Then asked me if I knew how to reverse because it needed to be parked. I tried to remain polite but the guy was rude and it really annoyed me. Seemed like he had a bad day and ultimately I paid for it.

daniel S. 
Rating:
5.0

The app itself didn't work well for me. I was not able to upload the photo

ALFREDO C. 
Rating:
2.0

The staff at this location is rude and it’s hard to find people to help during store hours.

david g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Marty C. 
Rating:
5.0

Customer did not leave a comment.

MARIANO B. 
Rating:
4.0

We had problems to returning the equipment because the app didn't work that time

JOSE M. 
Rating:
5.0

Customer service was excellent. Very kind and helpful. Will recommend this establishment. Thank you . Kimberly Dale

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

FELIX R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

The truck had some problems, was made aware of before taking so no fault, but truck need to be retired.

JOHN C. 
Rating:
5.0

These people move with a purpose, more so than some other uhaul places. Highly recommended. If things take an extra 3 minutes its because they are making sure everything is ok. I've travelled all over the u.s. for the past 20 years in the army. Some are better than others and this is definintly a better experience than most.

Todd G. 
Rating:
5.0

Location and employees were awesome. Steering was terrible. The entire 4hr drive the cab shook and was uncomfortable. The passenger was shaking in seat the entire ride.

Daniel F. 
Rating:
5.0

Nothing! It was a perfect experience

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Susana H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

I like the place and the security.

jose l.  |  First Impressions 
Rating:
5.0

Everything ok and nothing to complain about . Thank you

MARIANO B. 
Rating:
1.0

This was the worst experience ever. Uhaul is the worst!!

Ana P. 
Rating:
5.0

Excellent customer service

DANIEL F. 
Rating:
4.0

The overall experience was good, but the truck was difficult to turn on you had to wiggle the key for it to turn on...the app was horrible. My rental was not on my profile, was on the phone with reps for about 2 hours until it was finally fixed and when was ready to turn the truck back in the app would not accept my first pictures. Very frustrating!

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
1.0

Customer did not leave a comment.

Belinda A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAIRA M. 
Rating:
5.0

Customer did not leave a comment.

SAN JUANA A. 
Rating:
5.0

Customer did not leave a comment.

edward r.  |  First Impressions 
Rating:
5.0

Fast and friendly service

TRACY A.  |  First Impressions 
Rating:
5.0

Nada todo esta perfecto

LUIS S. 
Rating:
5.0

Everything was as expected. No complaints here. Would definitely recommend!

Melissa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty C. 
Rating:
5.0

Customer did not leave a comment.

IDA Z. 
Rating:
5.0

Customer did not leave a comment.

delia g.  |  Overall Experience 
Rating:
5.0

Under Covid circumstances you all did a fantastic job

LEE L. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
5.0

Better answers for roadside assistance

MARIANO B. 
Rating:
4.0

Have more gas in the tank.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

frances I. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Customer did not leave a comment.

Stefanie Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alma G.  |  First Impressions 
Rating:
4.0

Alarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.

MELVIN R.  |  First Impressions 
Rating:
5.0

I loved this place!

Joe Z. 
Rating:
5.0

Very very kind and understanding great group of people

RICKY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARL L. 
Rating:
1.0

Terrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn’t done. Showed up today and was told that my storage unit was moved out and would have to rent again.

Efrain L.  |  Online Move In 
Rating:
4.0

Moved boat out of storage 9/10 should have notified office to avoid charge on 9/13

Jeremy T.  |  Overall Experience 
Rating:
5.0

Great friendly,cheerf I l staff, very efficient and appeared knowledgeable.....

noe G. 
Rating:
4.0

Customer did not leave a comment.

Cody C. 
Rating:
1.0

Better explanation on the whole rental process. I asked for a certain amount of hours and was given more than what I asked for. When I asked for an explanation of why I got more than what I asked for, the person who helped said it was okay and that I would get a reimbursement if I didn't use all the hours. Then when I made my return I was told the hours didn't matter with the rental, which is fine, just need need with the lies. Just a good explanation from the associates.

STEPHANY F. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

Great customer support! Staff very friendly and accommodating! Thanks! Rates are awesome!

ARTHUR N. 
Rating:
5.0

U_haul is over priced

Ramon G. 
Rating:
5.0

Customer did not leave a comment.

LUCILA M.  |  Overall Experience 
Rating:
3.0

It took a very long time to process the drop-off.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Ignacio P.  |  Overall Experience 
Rating:
3.0

The equipment that I rented was clean in the inside. Coustomer service needs some retraining as they don't understand the contract itself.

DANIELA S. 
Rating:
5.0

Customer did not leave a comment.

Laura F.  |  Online Move In 
Rating:
5.0

This location was awesome! The cashier was a sweetheart, seemed like a hard worker and definitely deserves some recognition for her customer service.

GRESSENIA F. 
Rating:
5.0

Customer did not leave a comment.

LUIS S.  |  First Impressions 
Rating:
3.0

There were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.

Karen C.  |  First Impressions 
Rating:
3.0

They were extremely busy and did not have enough employees to help. I had to wait in line for 20+ minutes several times for questions, needs, or fixing issues. One time when it was my turn, the employee answered the phone and addressed that customer's needs while I waited.

Karen C. 
Rating:
5.0

Nice people working there!

Lyubov M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

More clarity on procedure before customers take vehicle out of lot.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

ROEL A. 
Rating:
4.0

The app allowed me to reserve my trailer at a local shop, but after I did this I receive a very rude call telling me I had to now go into a different city 25 miles away to get my trailer. The app should not have let me make the reservation! And the valet was rude

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

RENE V. 
Rating:
1.0

Worst service ever, my box was missing and nobody knew where it was, bad communication bad company bad customer service they promise $50.00 compensation per day until u-box was found, once it was found they claim it never was missing so I couldn't get access until 5 days later, do not recommend it at all, save you a headache and please use another company

Elvia M. 
Rating:
5.0

…

NOE V. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

Excelente muy bien atendido, obs. Apesar de que no hablaba bien su idioma fue muy bien atendido por todos.

WESLEY V. 
Rating:
5.0

Returned 2x trucks (15' and 26') 5 min till closing and the two young girls working the equipment turn-in really helped us after a long journey (1,300+ miles) and a brutal off-load in the south Texas heat. Thanks for making the drop off a simple and pleasant process!

GONZALO R. 
Rating:
5.0

Great customer service.

sanjuana v.  |  First Impressions 
Rating:
2.0

The customer service wasn't that great. They would be smiling at each other but when they looked at us would be all cold and distant. They also kept asking all the questions we had already answered online so we didn't understand what the point of prefilling that information was. Additionally, the first uhaul they gave us stank really bad like sewage waste it was unbearable we had to bring it back. I would recommend people to come back just because when we complained the man who cleans the uhaul was super nice about it and switching it out.

SAUL M. 
Rating:
5.0

Customer did not leave a comment.

Alfredo H. 
Rating:
5.0

La chica que me atendió fue muy amable y de gran ayuda.

Carlos R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
1.0

Don't send customers text messages where you give then a specific time frame to pick up the u-haul and we show up well within the window u stated in the text message and u give the u-haul to someone else. My husband even spoke to a woman at that location and the 3 women present denied the phone call. LIARS!!!! He has proof on his cell phone. Manager didn't care when we spole to him about our problem. Very bad for business!!

CHRISTOPHER P. 
Rating:
5.0

Just rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.

JULES F.  |  First Impressions 
Rating:
5.0

Good friendly and good service.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

NANCY B. 
Rating:
4.0

Customer did not leave a comment.

jock J. 
Rating:
1.0

Where do I even begin? First of all, the computer system at Uhaul synced my reservation with my dad's account, which basically turned my dad into a secretary with emails, phone calls, and text messages between me and uhaul - even after multiple requests to change this info to be my information (or at least default to it). Secondly, the reservation system added multiple boxes to the order (even after confirming only 4 was needed) and even had to enter a new reservation in person bc the team wouldn't allow my moving help to pick up the boxes. During this time, it also synced with someone else's reservation in Atlanta, GA. I've been charged multiple times with no receipts sent and have given no authorization to charge my card automatically (and know this for a fact bc I gave the card information over the phone). I've spent over $6,000 dealing with this unprofessional, unorganized, incompetent business and have no clue how their box business is still alive. In addition (yes, there's more), I was charged for a 5th box's blankets and was told that I didn't return them properly when I ONLY HAD 4 BOXES PICKED UP. You do the math. I also returned bags of blankets not used, so just the sheer logic on this doesn't make sense. On top of that, the team has not been helpful or customer oriented and has wasted hours of my time and my father's time on phone calls (mainly waiting rooms) and dealing with their system's problems. I have not received an apology or even recognition that it is not my fault. This will be the last time I ever use uhaul and I hope my opinion and review on other sites will keep other people from avoiding the same mistake as me - selecting uhaul as a moving company. This is ABSOLUTELY not acceptable and this team should be ashamed of the product being sold under your name. I'm a supply chain professional at SpaceX and can tell you first hand, this is not how you retain valuable customers. I find it ironic that I'm typing this out during a 44 minute customer service phone call hold, but honestly, nothing surprises me anymore from Uhaul. Thanks for making my move from California to Texas extremely memorable.

LANDRY A. 
Rating:
5.0

Customer did not leave a comment.

KEENAN D. 
Rating:
5.0

Uhaul sends links to my phone, but my phone cannot open links, what can you do for people like me who are not using smart phones. Please send links to my email instead.

ADITYA GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN R. 
Rating:
5.0

Customer did not leave a comment.

JUNE LORELEE I. 
Rating:
1.0

The power steering was not working properly, I took pictures for the milage and gas and they charged me for the gas and when I took the truck it was not on half, so I left the gas how I was, they charged me for and extra dolly that they didn't give me, bad customer service with the manager at this day 8/8/21 at 10:00a.m., my question is why they ask for pictures when you turned the truck and then they don't see it or don't care for that

osiris E. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
4.0

Needs more carts to help speed loading up the storage

John W.  |  First Impressions 
Rating:
3.0

I'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.

DONALD M.  |  First Impressions 
Rating:
5.0

Avery thing went well didn't take long at all but would be nice to have someone at the front desk .

MARIA DELCARMEN B.  |  First Impressions 
Rating:
5.0

I like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the rooms

rosa h.  |  First Impressions 
Rating:
5.0

I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.

Celeste G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angelika P.  |  First Impressions 
Rating:
5.0

There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency

Michael E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENT W.  |  First Impressions 
Rating:
5.0

Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service 👍👏

Maria L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria R.  |  First Impressions 
Rating:
5.0

Great Service super fast and easy to rent a U-Haul and storage room!!

Irma L.  |  First Impressions 
Rating:
5.0

I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.

Irene L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Online Move In 
Rating:
5.0

Great customer service, staff took the time to answer questions and show us the establishment.

Domingo D.  |  First Impressions 
Rating:
2.0

It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.

Sandra S.  |  First Impressions 
Rating:
2.0

One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing

Willis H.  |  Online Move In 
Rating:
5.0

It was a good experience.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis C.  |  First Impressions 
Rating:
5.0

Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento

Jesus R.  |  First Impressions 
Rating:
5.0

Very patient employee.

Melissa I.  |  First Impressions 
Rating:
5.0

Jackie, Thank you for ur help. The staff was very helpful also.

MARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Y.  |  Online Move In 
Rating:
5.0

Well the only thing needed is to explain more how to check our after hours. It’s very hard

LAURA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody r.  |  Online Move In 
Rating:
5.0

Excellent customer service & I will reccommend UHaul to my family & friends.

blanca h.  |  First Impressions 
Rating:
5.0

Great customer service!

dalila r.  |  First Impressions 
Rating:
5.0

Jacob was very helpful.

rosie l.  |  First Impressions 
Rating:
5.0

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

LUIS G.  |  First Impressions 
Rating:
5.0

Friendly staff and lots of carts avalable to move furniture.

Alfonso G.  |  First Impressions 
Rating:
5.0

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Oscar L.  |  First Impressions 
Rating:
5.0

Loved the storage and moving carts Excellent staff too very helpful

Guadalupe G.  |  First Impressions 
Rating:
5.0

Great customer service!!!

Emily G.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top