Comentarios del cliente para U-Haul Moving & Storage on Boca Chica

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage on Boca Chica

Grado total:

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Guadalupe V.
Grado:

I got charged double. The lady at the counter made an error and I had to pay an extra day when she never explained to me the charges. Now 5 days later I see another charge appear on my bank statement. What was supposed to be a $60 rental turned into a $200 charge. Never again will I rent from uhaul

Lucio A.
Grado:

Water

ricardo s. | Overall Experience |
Grado:

El cliente no dejó un comentario.

James S.
Grado:

El cliente no dejó un comentario.

Marco G.
Grado:

El cliente no dejó un comentario.

michelle S.
Grado:

El cliente no dejó un comentario.

silvia L.
Grado:

Nothing you are the best

Roy M.
Grado:

El cliente no dejó un comentario.

Colin C.
Grado:

El cliente no dejó un comentario.

JOSE ALFREDO R.
Grado:

Avryting os good

jerry S.
Grado:

El cliente no dejó un comentario.

jose C.
Grado:

El cliente no dejó un comentario.

cecilia G.
Grado:

Very helpful! Thank you!

Viveca S.
Grado:

El cliente no dejó un comentario.

Carlos S.
Grado:

Just to improve Your customer services.

Patrick B.
Grado:

El cliente no dejó un comentario.

Diana C. | First Impressions |
Grado:

Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.

Armando O.
Grado:

Don’t need nothing everything from renting the truck , and the truck handled the trip excellent.

Tomas G. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Jorge P.
Grado:

El cliente no dejó un comentario.

Allen W.
Grado:

Rented a car dolly. Towed our car 1600 miles. All went well. Thanks

Dario O.
Grado:

They have everything covered

Demetrio M.
Grado:

El cliente no dejó un comentario.

jose s. | Overall Experience |
Grado:

Excellent experience

luis S.
Grado:

Excellent customer service. A++

Rudy O.
Grado:

Service is very slow. Only one person tending to everyone.

Mariela R. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Matthew G.
Grado:

El cliente no dejó un comentario.

betsy A.
Grado:

Service was great but restroom were dirty in the storage unit building.

RAY S. | Overall Experience |
Grado:

Awesome for the last 3 years

Mark W.
Grado:

Make sure the drop off location can take the trailer or equipment back before you send out a text message Would not recommend your services

blanca h. | First Impressions |
Grado:

Excellent customer service & I will reccommend UHaul to my family & friends.

phillip l. | Overall Experience |
Grado:

Been calling for a few days to still waiting on a call back

Gabriel L.
Grado:

El cliente no dejó un comentario.

Emmanuel H.
Grado:

Excellent service

Rafael F.
Grado:

I had made a reservation for a self storage and after driving for 3 days, having to unload the truck there, I was told the unit I reserved was not available, and I had to get the farthest possible unit on the second floor. Increasing my unloading and storing process. Double the time and price. GREAT!

Jose C.
Grado:

El cliente no dejó un comentario.

Francisco G.
Grado:

Excellent service

robert M.
Grado:

Very satisfied with your service staff very helpful

Roberto L.
Grado:

El cliente no dejó un comentario.

PATTY G.
Grado:

No comment

vicor g. | First Impressions |
Grado:

N/a

Esther L.
Grado:

Nothing, your employee was excellent, very helpful and knowledgeable. I don’t know what her name is, but everyone can learn from her.

Leobardo M.
Grado:

El cliente no dejó un comentario.

Luis L.
Grado:

El cliente no dejó un comentario.

Jesus P.
Grado:

El cliente no dejó un comentario.

Eliu D.
Grado:

Be aware of what to expect on the vehicles, proper organization. For instance, I didn't request a dolly however they asked me where it was as if it was supposed to be in the truck as I turned it in. after it was resolved the gentleman who serve me didn't apologize for accusing me of using the dolly and the safety bags that there was supposed to be three and there was only one and I didn't even touch any bags.

Mark B.
Grado:

El cliente no dejó un comentario.

Sergio F.
Grado:

El cliente no dejó un comentario.

stefan b. | First Impressions |
Grado:

Staff was friendly and helpful. The facility was clean and appeared to be well maintained.

Stefan B.
Grado:

El cliente no dejó un comentario.

Jacques P.
Grado:

El cliente no dejó un comentario.

Rolando M.
Grado:

Excellent customer service

Tili C.
Grado:

El cliente no dejó un comentario.

Isaac R.
Grado:

El cliente no dejó un comentario.

Bernard M.
Grado:

Nothing everything was great

Miguel G.
Grado:

El cliente no dejó un comentario.

Patrick D.
Grado:

El cliente no dejó un comentario.

Sasha S.
Grado:

There’s only to woman working and it takes then for Ever to get to each customer need more personal and more helpful employees

Nohemy S.
Grado:

They charged me an extra day just for being late a few minutes

William M.
Grado:

Very unsatisfied with time wasted, staff were rude. Overcharged. Disputing transaction..

Matthew I.
Grado:

El cliente no dejó un comentario.

dalila r. | First Impressions |
Grado:

Great customer service!

Robert B.
Grado:

I’m 2 for 2 with this location. They’re very attentive, prompt to acknowledge, friendly and expeditious. As far as my experiences go there is no better location to deal with. Many thanks.

micheal W.
Grado:

Computer system was down. Alarm was going off continuously.

Efrain C.
Grado:

El cliente no dejó un comentario.

jose C.
Grado:

El cliente no dejó un comentario.

Paul C.
Grado:

Manager was very competent and efficient.

Jose A C.
Grado:

El cliente no dejó un comentario.

Victor G.
Grado:

Better Costumer Service Over the Phone

William D.
Grado:

When submitting payment, the credit card payment screen froze on a screen with detail of my rental and asking for my signature, of which wasn't required. The woman assisting me had already walked away to guide me out the door and to the truck. I brought up the frozen screen to another nearby employee, and he stated with a bit of sarcasm, "well, it doesn't show your account number, does it?" I hadn't even thought about that, I just wanted to make sure the payment went through properly.

lily V.
Grado:

Great customer service and prices!

Joe C.
Grado:

They don't tell you there are surcharges when you rent a van . I got charged for shit I shouldn't have . never again.

Robby B.
Grado:

Impressive facility. Lots of moving supplies available and on display. Impressive variety of trucks on site as well. I believe it was Juan Delgado that checked me in. He acknowledged me as soon as I walked in despite other customers ahead of me, and when it was my turn he was super friendly and quick to get me all signed out. Thanks again Juan.

Ramiro G.
Grado:

I return the equipment 3 day late I was taking to one of the rep he explained it to me why I was getting charge xtra fee for the insurance per day he mentioned me I should be told the day I rented it ( the other employee that miss to provide me with info reply “common sense “) this is unacceptable from your Uhaul people since they are the experts. Chame on your Boca Chica Branch employees with such an attitude

JOSE B.
Grado:

Waited almost 40 minutes to pick up my reserved trailer. Did online check in the day before and salesperson made me answer all the questions all over again. What is the point of online check in?

Mary L.
Grado:

El cliente no dejó un comentario.

cecilia B.
Grado:

Very rude and arrogant customer service.

Juan G.
Grado:

Excellent customer service!

Everardo M.
Grado:

El cliente no dejó un comentario.

Diana F.
Grado:

El cliente no dejó un comentario.

lizzette S.
Grado:

El cliente no dejó un comentario.

yolanda G.
Grado:

El cliente no dejó un comentario.

Diana f F.
Grado:

El cliente no dejó un comentario.

ALFREDO C.
Grado:

El cliente no dejó un comentario.

Deborah I.
Grado:

El cliente no dejó un comentario.

Diego G.
Grado:

El cliente no dejó un comentario.

guadalupe L.
Grado:

you only need to check the guys incharged in customer service, one of them tryed me to charge extra days of rent. (i wanted 1 day of rent and he tried to charge me 2 days)

ricardo C.
Grado:

Service was great!

Rocio C.
Grado:

El cliente no dejó un comentario.

brody H.
Grado:

El cliente no dejó un comentario.

Carlos A.
Grado:

Have more than 1 person on duty.

James G.
Grado:

El cliente no dejó un comentario.

Louise A.
Grado:

El cliente no dejó un comentario.

DEANNA LISA G. | Overall Experience |
Grado:

I do not have any kind of rentals

Abel M.
Grado:

attendant told us that truck could only be rented for 8 hours and he was telling us that the computer was showing that it was 8 hours from 8-30 to 2'30

Jose R.
Grado:

Always good costumer service

luis C.
Grado:

El cliente no dejó un comentario.

LAKSHMAN C. | Overall Experience |
Grado:

U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

Clara L.
Grado:

I called before turning in trailer since I was going a day earlier than scheduled. I believe they were expecting me and simply took in the trailer with no questions asked. Very easy going and great experience.

Elisabeth C.
Grado:

This is the first time I've ever rented a uhaul that didn't have a ramp on the truck. Then, I reserved an appliance dolly several weeks ago and was told yesterday that there were none available. I wish I could have known that ahead of time in order to make other plans. The staff was very kind but these things were very disappointing.

Dorothy C.
Grado:

Stood in line for 35 min when returning unit. They charged me a fuel charge because the needle was not on the line Rude and not caring.. Have used with UHaul for years and upset with this place. The truck had a broken windshirld, needs a break job, and the drivers side visor hangs down with no visor on passenger side. You need to do something about this site for it is a UHaul site.

Lee P.
Grado:

enjoyed the total experience

LLOYD Y.
Grado:

El cliente no dejó un comentario.

luis A.
Grado:

El cliente no dejó un comentario.

Fena B.
Grado:

Very good customer service experience. They seemed very friendly and knowledgeable. I would recommend to anyone this location

Stephen R.
Grado:

The attendant was helpful and friendly, the trailer was ready when I arrived. I had checked in online and paid in advance, but the service attendant did not seem aware of that. He asked for my ID, etc. Started the check-in process all over again. Would be helpful if that was the first question they asked, "are you already checked in?" The online check in was easy and seemless. Will use U-Haul again!

Lucinda S.
Grado:

I can’t answer these questions because the tow truck delivered the unit:

Mirtha M. | First Impressions |
Grado:

Young man who helped me was very helpful and attentive great employee

angel G.
Grado:

The attendant was rude. She didnt know if the 14$ insurance covered the other drivers and simply shakes it off by asking, your not going hit someone today right.

Victor B. | First Impressions |
Grado:

MUY AMABLE LA SRITA

kathy H.
Grado:

We did our best to arrive at the return site before closing at 7:00. We arrived at 7:08. We approached the return contract box and the sliding doors opened. We didn’t see anyone around, which we found strange. We saw another door so approached it and a man came out and told us to get out. We explained we were there to return a dolly and he told us to get out of the building now and to call customer service. I showed him that I was on the line with customer service and had been on hold for 20 minutes and we needed to know where to put the dolly. He said he was sorry but to get out of the building, they were closed and we needed to leave, then he went back through the door. We went out but because we were trying to figure out what to do, standing in front of the automated doors, they opened again. At this point he came storming out of the door again and yelled at us to leave and then locked the sliding doors. We were shocked. Still trying to figure out what to do, we saw another young man come out of a different part of the building. We approached him and told him we needed to return the dolly and he very politely and kindly explained how and where we could leave the dolly and the contract. We explained what happened with the other man and he apologized for his behavior and said it’s because they were closed. We thanked him for his help and were able to return the dolly. The behavior of the first man was inappropriate and very unprofessional and did not reflect well on your company. The behavior of the second man was greatly appreciated.

Robert V.
Grado:

El cliente no dejó un comentario.

Veronica G.
Grado:

El cliente no dejó un comentario.

Victor F.
Grado:

Friendly staff and great variety and reasonable price of moving items

rosie l. | First Impressions |
Grado:

Jacob was very helpful.

LUIS G. | First Impressions |
Grado:

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

Alfonso G. | First Impressions |
Grado:

Friendly staff and lots of carts avalable to move furniture.

Oscar L. | First Impressions |
Grado:

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Juan R. | Overall Experience |
Grado:

spence little bi

Erica C. | Overall Experience |
Grado:

Excellence service and never had a problem with the service I got.

Dianida C. | Overall Experience |
Grado:

N/A

Guadalupe G. | First Impressions |
Grado:

Loved the storage and moving carts Excellent staff too very helpful

charlene T. | Overall Experience |
Grado:

Awesome customer service!!!

Emily G. | First Impressions |
Grado:

Great customer service!!!

lorena v. | Overall Experience |
Grado:

Great facility

mark m. | Overall Experience |
Grado:

Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark m. | First Impressions |
Grado:

Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.

JUDITH A. | First Impressions |
Grado:

Muy buenas personas, amables y serviciales

Gregson M. | Overall Experience |
Grado:

Outstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.

James p. | Overall Experience |
Grado:

Top of the line

glenn h. | Overall Experience |
Grado:

Spaces are tight and can be difficult to get in and out.

glenn h. | First Impressions |
Grado:

Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

louise l. | Overall Experience |
Grado:

Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

Joe B. | Reservación |
Grado:

The young lady was very friendly, knowledgeable and helpful

MARIBEL A. | Overall Experience |
Grado:

Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.

No reviews have been submitted for this location.

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