Comentarios de los clientes para U-Haul Moving & Storage on Boca Chica

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage on Boca Chica

Clasificación general:

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Robert W.
Clasificación:

El cliente no dejó un comentario.

Emmanuel B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nicole C.
Clasificación:

El cliente no dejó un comentario.

Kenneth M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

diego V. | Overall Experience |
Clasificación:

Awesome employees and convenient location.

Melissa I. | First Impressions |
Clasificación:

Very patient employee.

Carlos E. | Online Move In |
Clasificación:

I wasn’t able to move in on the day I wanted (before New Year’s Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year’s Eve to be able to talk to a representative at the office.

JUAN F.
Clasificación:

Good overall service

Will E.
Clasificación:

El cliente no dejó un comentario.

LUIS F.
Clasificación:

El cliente no dejó un comentario.

Miguel T.
Clasificación:

Everytime i go its always fast service and always have what I'm looking for.

Mathew S.
Clasificación:

The truck ran but had braking issues and the steering felt loose. I was charged for using the truck for a whole additional day even though I had returned the vehicle the same day. The representative never explained that the vehicle had to be returned at a specific time, I was told that everything would be ok as long as the vehicle was turned in before closing. I rushed to get the vehicle back but was extremely disappointed that I was charged an additional fee for an extra day that I did not even use. I tried explaining this to the representative but they were indifferent. This experience has negatively impacted my view on UHAUL as a company and I will no longer be using UHAUL.

JESUS S.
Clasificación:

El cliente no dejó un comentario.

ALBERTO O.
Clasificación:

Excellent customer service

PHILIPPE F.
Clasificación:

All was good as usual.

DAVID S.
Clasificación:

Great friendly service

luis N.
Clasificación:

El cliente no dejó un comentario.

FRANCISCO B.
Clasificación:

The employees was talking so much

FELIPE B.
Clasificación:

El cliente no dejó un comentario.

arely h. | Overall Experience |
Clasificación:

Staff never present to help. Storage unit dirty and unkept.

Abby T.
Clasificación:

El cliente no dejó un comentario.

Fatima K.
Clasificación:

Great customer service and speed

Adan G. | First Impressions |
Clasificación:

So many hidden charges made it way more expensive than I thought it would be. Not worth what I paid

Robert Anthony E.
Clasificación:

El cliente no dejó un comentario.

Blanca G.
Clasificación:

Absolutely fabulous, very friendly!

Carlos S. | Overall Experience |
Clasificación:

Keep up the great service.

MARY J. | First Impressions |
Clasificación:

Jackie, Thank you for ur help. The staff was very helpful also.

Joshuanna T.
Clasificación:

Payment process is a pain becauze their system so "down". I've rented three times from here. The first time I had no issues. The second time, the system kept declining my card becayse it was beinv2 processed as credit. They claimed the system down but tried it and it worked. I wasted 5 hours of my day before a 17 hr drive that turned into 26 due to mental exhaustion. My Third time, in 2 hours into a 5 hour drive (of a three day process) I caught a flat. Called roadside to fix the tire and continue the next 3 hrs. On the second day, 2 hours into the drive the whole wheel came off. ( Had I not been an experienced driver, that could have been a diaster!) Called roadside assistance and the trailer was replaced. Woke up on the third day and there was a flat. Roadside assistance was very helpful but between uhaul's expectation and the service company, my experience was horrifying.

Daniel M.
Clasificación:

Very clean and organized.

Miguel A.
Clasificación:

El cliente no dejó un comentario.

ALDO S.
Clasificación:

Never was I informed during the rental that I could return the key, the same day, at the drop box. They failed to provide me that important information and for that lack of information I was charged an additional day because of the employees failure to notify me on this convenience. I argue with the manager on duty , she blowed me off and was very unprofessional. I will make sure, through social media to not recommend this igual store location for no one. Bad experience that cost me an additional $50

luis n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sergio B. | First Impressions |
Clasificación:

Workers need to better inspect the trucks. If it wasn’t for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.

Yolanda G. | Overall Experience |
Clasificación:

My experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.

Jennifer W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cristina G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Manuel E. | Overall Experience |
Clasificación:

Is a dirty facility Nobody cleans and pick up trash

Ray P.
Clasificación:

After putting all my information on the computer including front and back photos of my drivers license and my Credit card info, I still had to go inside and give all that again. I should be able to do that on line then just call and they could come out and give me my equipment.

JUAN ANTONIO S.
Clasificación:

I would like for you to congratulate Anthony , he has excellent customer service . Extremely helpful !

ANGEL G.
Clasificación:

El cliente no dejó un comentario.

RUBEN R.
Clasificación:

Very friendly

ADRIAN M.
Clasificación:

Truck needs an alignment, I had to hold the steering wheel left to keep straight on the hwy.

Emanuel R.
Clasificación:

Excellent service, very friendly staff

Kathryn W.
Clasificación:

We came with the uhaul to unload close to closing time. There was a staff member in the parking lot cleaning up but she didn't offer help until asked. She gave us the minimal information required ("Pull up and the door will open.") For example, I had to ask if one of the doors was big enough for our rental which it wasn't. She also did not offer information about how to get out once we were finished unloading. To her credit, it was the end of her shift but 30 seconds of extra info would have made our experience great. Other than the dead roach next to our storage spot.

JESUS C.
Clasificación:

El cliente no dejó un comentario.

Adelina G.
Clasificación:

They were very nice and helpful and cleared and answered any questions I had that were not answered at the location on Mexico BLvd.

Rolando A.
Clasificación:

The trailer was not ready at the appointment time. The right side light fixture was not operational! I was told it would have to be replaced or a different trailer brought over from a different location.? It took over an hour and a half from the time I arrived to the time a different trailer was delivered and I was able to leave. No one truly apologized for the huge inconvenience it caused me. I was just giving shrugs and empty stares, never returning to Uhaul!

MARIA A.
Clasificación:

El cliente no dejó un comentario.

MARC JOSEPH K.
Clasificación:

El cliente no dejó un comentario.

ramon G.
Clasificación:

El cliente no dejó un comentario.

Ron R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ronald R.
Clasificación:

El cliente no dejó un comentario.

ASTRID L.
Clasificación:

El cliente no dejó un comentario.

MANUEL T.
Clasificación:

Well I had to changed several times the reservation of a 10 truck cargo, I went in person to changed dates for this week,A young man helped me and supposedly made changes and 2days later I see the reservation was cancelled instead of been moved ,so on 9/29/20 I needed the truck attemped to call local dealer on Boca Chica Blvd and no answer, I had only an hour to get the truck ,And I was 30 minutes away at work ,so when I got to the U Haul dealer ,There 4people I front of me and nobody on site ,I think there was a lady who was not in a good mood and although not disrespectful but her body language and her tone of voice leaves a lot to be desire especially at a place where you deal with people, I had dealt with another truck rental and didn't have the same problems, I went to this place for convenience and location at this time but In the future I will look for another dealer other than U Haul ,like Penske,That is the reason I am giving you a one star and I ended up renting a 15 truck cargo instead of the desire one size 10!!

ELVIA P.
Clasificación:

Need more people to assist to reduce wait time and improve customer service.

ALBERT LEE P.
Clasificación:

El cliente no dejó un comentario.

DWAYNE S.
Clasificación:

El cliente no dejó un comentario.

CARLOS S.
Clasificación:

Again, another pleasant experience and I will be using your equipment this coming Saturday. Thanks

patrick Jason m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JUAN M.
Clasificación:

El cliente no dejó un comentario.

RUBEN I.
Clasificación:

El cliente no dejó un comentario.

SALVADOR T.
Clasificación:

Exelente costumer services.

Damon B.
Clasificación:

they didn't have a dollys for my move.

PHILIPPE F.
Clasificación:

All good. Thank You

GILBERT P.
Clasificación:

I expected to the gas tank to be full as I was required to return it full as well. 3 miles down the road I looked at the fuel gauge and saw that it was down a quarter of a tank.

roel E.
Clasificación:

El cliente no dejó un comentario.

jacqueline g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

arnold K.
Clasificación:

I did not revive all packing blankets I paid for and the person checking me out told me I had the trailer for 5 days. When I turned in the trailer I was told it was 3 days and I got charged for the additional two days. I will not use U-Haul in the future!

LORENZO V.
Clasificación:

El cliente no dejó un comentario.

Victor J.
Clasificación:

El cliente no dejó un comentario.

Luis R.
Clasificación:

Excellent service

Mario A.
Clasificación:

Great service. Easy drop off.

William H. | First Impressions |
Clasificación:

This is the most unprofessional business I’ve dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don’t make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said “my manager said it’s rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn’t. Due to my time restraint I had to use that establishment. The same size unit cost 30.00 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.

EDIL A.
Clasificación:

Nothing to change! Employees were friendly and fast covering your needs.

Jesus B.
Clasificación:

All in all a great experience...as usual! Thank you!!

JOSE M.
Clasificación:

The trailer I rented was not hook right and it came loos and it hit my truck still waiting on them to fix my truck

Giacomo F. | First Impressions |
Clasificación:

very nice and helpful workers

David G.
Clasificación:

Make sure your scheduling department in Corpus Christi get trained better. I had to pick up my truck using the app and luckily the U-Haul place was open even though the website said it would be closed. Why do I say that, because the truck I was supposed to pick up was not available and the app said that the truck pick up had expired. I specifically asked before agreeing to pick up with the app what would happen if I was late, and the person on the U-Haul side of the phone said that that is not a problem. The U-Haul rep at the place where I was picking up the truck said he could not find my reservation and that the truck was not available. What happened to my reservation and what happened to the truck? What would have happened if the place was closed as your website said it would be? And to top it off, while the rep was finding another truck for me, I get a text From U-Haul saying that I had not picked up the truck and that I had another 3 hours to pick it up before the reservation is cancelled. I showed the U-Haul rep the text message. He didn't have an answer for me and apologized. So, instead of taking a 20 foot truck as YOU (U-Haul) asked me if I could take because you needed one in San Antonio, I only had the option of taking a 26 foot (Gas Guzzler) or a 10 foot. I was very disappointed and had to cancel a pick up of household goods because YOU (U-Haul) didn't live up to your agreement. Put yourself in my shoes. I asked for a 15 foot, you called and asked if I would take a 20 foot the next morning, then you screw up the reservation and give the truck to someone else. And I end up with a 10 foot truck. Explain to me what happened!!

miguel m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nelda G.
Clasificación:

The price was outrageous. I will Never use or recommend this location to anyone! I knew it was a bad idea to choose u haul from the start as the truck I reserved ended up not being available after my reservation was confirmed. I was routed to an alternate store where the truck was not also available. The employee failed to properly explain the terms of the service or the use of the item, and much less the return process since the rental was due back after business hours. She was careless and it felt as though she was in a rush to get me out of there. The persons handing me the keys was even worse he handed the keys and simply walked away. I then called customer service to inquire about Uhauls practices and was steered wrong. Ad a result, It was the worst experience I've ever had. I incurred so many unnecessary charges that cost me more than the items I was moving. I am very disappointed and out a lot of money. Will never use u haul again.

GILBERTO G.
Clasificación:

Excellent and rep very helpful and polite.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Jesus R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Erica D.
Clasificación:

El cliente no dejó un comentario.

MARCO S.
Clasificación:

The young lady was very helpful, Thanks

ULISES A G.
Clasificación:

Be more Careful to Customers I returned the Trailer I rented it this Morning before Due Time and Got Charged Twice apparently The guy dint did the return at the time I got to return the Trailer.!!

PHILIPPE MAURICE F.
Clasificación:

GOOD CUSTOMER SERVICE.

JOHN C.
Clasificación:

Always the best service!!!

CHAD R.
Clasificación:

Truck and tow dolly were not ready when arriving. We were told two dolly needed wires for lights so we had to buy some at an Auto Zone.

Steve S.
Clasificación:

El cliente no dejó un comentario.

ulyses A.
Clasificación:

El cliente no dejó un comentario.

umberto F.
Clasificación:

Nothing. I had very specific demands and your staff was help and Cordial.

Ruben T.
Clasificación:

El cliente no dejó un comentario.

CANDELARIO A.
Clasificación:

I wasn't informed of the importance with the return information sent via text, I wasn't informed on after hours return, I was just told to deposit the key in the box. And apparently i had to snap photos is the truck etc etc. and so I wasn't able to complete the online return form. WORKERS NEED TO IMFORM CUSTOMERS ABOUT HOW TO RETURN RENTALS AFTER HIURS

Kendra s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

Checar bien el equipo cuando lo entregan porque tuvimos un accidente porque no nos engancharon bien la traila, que entrenen bien al personal que se encarga de hacer este trabajo.

DIANA F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel Y. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

OLIVIA C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LAURA G. | First Impressions |
Clasificación:

Well the only thing needed is to explain more how to check our after hours. It’s very hard

armando v. | First Impressions |
Clasificación:

Excellent customer service and knowledgeable

Laura B.
Clasificación:

I've always rented from this location on Boca Chica in Brownsville and never have I had a bad experience until this recent rental. The manager Jacklyn Guerra was extremely rude and unprofessional during the transaction with me as she was assisting her employee with the checkout of my rental. She is not customer service knowledgeable whatsoever. Besides that incident, the gentleman that booked and processed my rental was friendly and answered all of my questions. I will think twice to rent from this location just so I don't have to encounter such experience from the manager again.

maria P.
Clasificación:

Nothing, they were helpful.

philip A.
Clasificación:

El cliente no dejó un comentario.

ARNOLDO B.
Clasificación:

El cliente no dejó un comentario.

ricardo C.
Clasificación:

El cliente no dejó un comentario.

VICTOR MANUEL JR R.
Clasificación:

Better customer service

arely h. | First Impressions |
Clasificación:

I made an online reservation to limit the time I spend in the office/store. The person attending me must’ve been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that’s how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn’t recorded correctly. I called the office after this & spoke with the same guy. He said he’d correct it & update it online. So far, it hasn’t been. I’ve worked with U-Haul for years - this is the crappiest customer service I’ve experienced. Ever.

Sotero R.
Clasificación:

Thank you for your service and I will definitely use your service again. Thanks

ANA B.
Clasificación:

Customer service was great

bill O.
Clasificación:

El cliente no dejó un comentario.

Alejandro M. | Overall Experience |
Clasificación:

Thank you all for providing a great experience. Keep up the great work.

LARRY L.
Clasificación:

El cliente no dejó un comentario.

LINDA ANN L.
Clasificación:

Better phone system....I called and called...no one answered then I was in hold...then I was connected to a central operator...not at my location.

ALBERT T.
Clasificación:

El cliente no dejó un comentario.

Elizabeth G.
Clasificación:

Advised customers that the dollys and furniture pads are rented per day. As well as i thought i had bought the furniture pads instead of renting them

Raul G.
Clasificación:

Female employee at this location was friendly and professional. Attended me as soon as I got there. Next time I'm picking up and/or dropping off U-Haul trailer at this location. They have all types of trailers available, unlike the pick up location in Spring, TX. I would highly recommend this location for pick up and/or drop off. Thank-you for the excellent service Ms. Female employee. A+

Damon B.
Clasificación:

Waited in the truck for a while at the drop off location like the sign said. Took a while for someone to come out and take possession of the truck and check me in. Other than that I've never had issues with the location. All other times they're much more responsive.

Ricardo D.
Clasificación:

The customer representative was inexperienced and insecure about answering basic questions as an extra day charges for equipment use, etc. In general not too bad but not the best either.

ENRIQUE C.
Clasificación:

El cliente no dejó un comentario.

Alexa G.
Clasificación:

Get the workers to work faster. I reserved online and did the online check in to "cut the time in half" and still had to wait in line for over an hour to be attended. It was ridiculous. The line was all the way to the door.

THOMAS G.
Clasificación:

El cliente no dejó un comentario.

JORGE P.
Clasificación:

El cliente no dejó un comentario.

Rose F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Juan S.
Clasificación:

Check equipment correctly before renting to customers.

Omar B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

Truck did very bad on gas mileage, advertised as about 10 miles to the gallon but didn't even come close to that. Also truck had something wrong with the transmission, didn't want to shift our of lower gears for quite some time. Will not use U-haul again without some agreements from them about their vehicles.

Citlali M.
Clasificación:

El cliente no dejó un comentario.

Diana M.
Clasificación:

Employees are too slow and do not listen to customers .. the gentlemen outside receiving my truck never mentioned my truck was dirty and said we were all set and ended up charging $25 of cleaning service afterwards. Super slow service ! After I cleaned it I told the gentlemen outside that I was done cleaning it and ignored me twice! Lastly they charged me for a dolly that I never used and furniture pads I didn't even mentioned using... took me 45 mins after they fixed it

Joshua R. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

GABRIELA M.
Clasificación:

The employees didn't know what they were doing, the wait was so long. I had already reserved everything online, but it still took an hour at least to get out of there. The employees kept having to ask each other for help. Nobody could give me a straight answer. 2 different employees said the uhual and trailer had locks to lock the doors and that wasn't true. Horrible service.

hector l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tanya g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer W. | First Impressions |
Clasificación:

Your staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.

hipolito g. | First Impressions |
Clasificación:

Great place to store my cars thank you.

ricardo s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Diana C. | First Impressions |
Clasificación:

Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.

Tomas G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jose s. | Overall Experience |
Clasificación:

Excellent experience

Mariela R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RAY S. | Overall Experience |
Clasificación:

Awesome for the last 3 years

blanca h. | First Impressions |
Clasificación:

Excellent customer service & I will reccommend UHaul to my family & friends.

phillip l. | Overall Experience |
Clasificación:

Been calling for a few days to still waiting on a call back

vicor g. | First Impressions |
Clasificación:

N/a

stefan b. | First Impressions |
Clasificación:

Staff was friendly and helpful. The facility was clean and appeared to be well maintained.

dalila r. | First Impressions |
Clasificación:

Great customer service!

DEANNA LISA G. | Overall Experience |
Clasificación:

I do not have any kind of rentals

LAKSHMAN C. | Overall Experience |
Clasificación:

U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

Mirtha M. | First Impressions |
Clasificación:

Young man who helped me was very helpful and attentive great employee

Victor B. | First Impressions |
Clasificación:

MUY AMABLE LA SRITA

rosie l. | First Impressions |
Clasificación:

Jacob was very helpful.

LUIS G. | First Impressions |
Clasificación:

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

Alfonso G. | First Impressions |
Clasificación:

Friendly staff and lots of carts avalable to move furniture.

Oscar L. | First Impressions |
Clasificación:

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Juan R. | Overall Experience |
Clasificación:

spence little bi

Erica C. | Overall Experience |
Clasificación:

Excellence service and never had a problem with the service I got.

Dianida C. | Overall Experience |
Clasificación:

N/A

Guadalupe G. | First Impressions |
Clasificación:

Loved the storage and moving carts Excellent staff too very helpful

charlene T. | Overall Experience |
Clasificación:

Awesome customer service!!!

Emily G. | First Impressions |
Clasificación:

Great customer service!!!

lorena v. | Overall Experience |
Clasificación:

Great facility

mark m. | Overall Experience |
Clasificación:

Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark m. | First Impressions |
Clasificación:

Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.

JUDITH A. | First Impressions |
Clasificación:

Muy buenas personas, amables y serviciales

Gregson M. | Overall Experience |
Clasificación:

Outstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.

James p. | Overall Experience |
Clasificación:

Top of the line

glenn h. | Overall Experience |
Clasificación:

Spaces are tight and can be difficult to get in and out.

glenn h. | First Impressions |
Clasificación:

Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

louise l. | Overall Experience |
Clasificación:

Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

Joe B. | Reservation |
Clasificación:

The young lady was very friendly, knowledgeable and helpful

MARIBEL A. | Overall Experience |
Clasificación:

Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.

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