Customer Reviews for U-Haul Moving & Storage in the Heights

2,905 comentarios

1145 W Main St   Billings, MT 59105

(406) 248-7162

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 248-7162

1145 W Main St
Billings, MT 59105

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

While the attendant was quite friendly and helpful, the interior of the van storage area was littered with debris.

Michael H. 
Clasificación:
5.0

Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!

Linda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
2.0

The windshield wiper on the driver side was bent. The metal of the wiper was actually bent so I could not clean the windows. Hazardous conditions for a day of snow and sub zero conditions. I could barely see to drive.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
3.0

Unable to make a left hand turn on main

Duane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The crew was great to work with from start to finish.

Wanda S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD M. 
Clasificación:
5.0

Always friendly

Tammy V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret M. 
Clasificación:
5.0

The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.

Kathryn W.  |  Overall Experience 
Clasificación:
5.0

Couldn't get any better

DALE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY S. 
Clasificación:
4.0

I went in to this uhaul before I left and the gentleman that helped me make sure the power was working for lights on a trailer he was kind and very helpful

AMBER D. 
Clasificación:
5.0

The only thing disappointing about the experience is the equipment wasn't in the location requested and I had to pay the extra mileage.

MARDEE S. 
Clasificación:
3.0

When I showed up I gave my identifying information and the person helping me didn't say one word, he immediately got on the phone and was talking to someone about my reservation. After he finished the call, told me the truck I rented was at a different location. I explained that I was told this is a guaranteed reservation and that I would receive a $50 refund if this didn't happen. He did not believe me when I said this. So he again got on the phone and expressed the other person on the line that they should never have guaranteed a reservation. So I had to drive to the other end of town, pick up the truck and drive back to that location to pick up the trailer. Then I got on the road and when I stopped for gas I looked over the trailer tires and one tire had the cords showing. So then I had to get new tires put on. Very frustrating at best.

bailey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton R. 
Clasificación:
4.0

A Little Tight on Space in the Lot

DAVID A. 
Clasificación:
5.0

A little bit on the over priced range. But everything is now that lying Biden is in office

Dale T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE B. 
Clasificación:
5.0

Staff were excellent and very well informed. Great team to work with.

CHRISTOPHER D. 
Clasificación:
5.0

Great customer service. Excellent hours. Smooth process.

Monique S. 
Clasificación:
5.0

While your service was excellent, this was my first time renting from you (but not my last) I did not know how to find the van. I thought the number on the key card was the license plate number. I did not know that each van has a code written on the back. It was dark and cold when I picked up the van and had to walk around the lot until I figured it out.

Valorie S. 
Clasificación:
4.0

U-Haul gave me extra hours to return a haul trailer and for their lenience I can only say that I was very grateful. Where does one find that kind of attitude from a business anymore these days? I had called in to tell them I would be late, but could not get through, and they took my word. Outstanding service!

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI E. 
Clasificación:
5.0

Great employee. Thank you.

GORDON FRANK S. 
Clasificación:
4.0

ND

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI R. 
Clasificación:
4.0

One employee was awesome. The other kinda acted llike he did not want to really work with people.

BURL DEAN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESEDGAR SR R. 
Clasificación:
5.0

Loved my experience. Very helpful and friendly people. U-Haul is th best!

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
5.0

Jackson Hoagland is kind, efficient, and informative..He made it a good experience..

Big F. 
Clasificación:
5.0

They had a unit for cars n I got one when I needed one I would go bk to this place again

Charles F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra J. 
Clasificación:
5.0

Great service, cleanest UHaul store I've ever seen.

WALTER W. 
Clasificación:
5.0

The person who helped us was very quick and thorough and explained things well. He was professional, helpful and kind.

shadd F. 
Clasificación:
5.0

Everything top of the line service

RAYMOND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
5.0

The gentleman up here was super helpful and is trying his hardest to fix an issue i had with another location. Will use this location in the future for rentals.

JACKSON E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESEDGAR SR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SPENCER B. 
Clasificación:
5.0

friendly and unhooked the trailer right away

DAVID S. 
Clasificación:
3.0

Schedule better backup vehicles and maintain vehicles.

Lois-Lea D. 
Clasificación:
3.0

Jackson who I believe who is the manager helped me. He needs not to be in that position. He wasn't friendly at all. Once given the keys I had to ask someone else where the Uhaul was at. I get it every place is short, but friendly service goes a long way

DONALD M. 
Clasificación:
5.0

VERY pleasant staff. Very helpful.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
5.0

I've been using them for over 6 years I have no complaints at all

freddie u.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

I was scheduled at 8 at Rent A Wreck . When I got there my reservation had been moved to the UHaul in the heights. I was going to WALK to the first place and I am glad I drove. I did not receive an email of the change. If I had walked to the first place and had to walk back home and then drive to the heights this survey wouldn't be this nice! The equipment and place is so much nicer I will probably drive up there to get my rental for now on. But an email of the change of notification would of been nice

Kerri H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tess S. 
Clasificación:
1.0

I selected no dolly and blankets they were in the way with a green tag if you broke the tag you be charged. They got in the way. The vehicle did not drive well a lot of slop in the steering. The transmission did not shift properly excessive high RPM and when it did shift it whipped your neck. Then the check engine light came on. Also I was rushed to get the vehicle back so you would not charge me for a 2 ND day even though I only had it for 10.5 hrs.

SCOTT S. 
Clasificación:
5.0

Great customer service. Jackson was great

luke A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Had to use this site as they had the trailer I needed. The guys there is ere great maybe even better than my normal store. Gracias

Jack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYSON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

Very helpful.

Kathryn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CODY H. 
Clasificación:
5.0

Explain that your advertised rental fee does not include other charges. clarify what these cost.

ANDREW G. 
Clasificación:
1.0

U haul as a company need to get their heads out. Very poorly ran company that uses software that doesn't work

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR M. 
Clasificación:
5.0

The gentleman that helped me was very polite, knowledgeable, and even hooked up the trailer and disconnected it for me.

Taylor M. 
Clasificación:
5.0

Bigger key deposit box. Couldn't get the key fob in the box......

Sherri T. 
Clasificación:
5.0

Great location!!!

Shelley Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

pam b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
1.0

This one star review is for Uhaul as a whole company, not this specific location. My reservation was dropped 24 hrs in advance. For someone moving, 24 hrs notice is all I get??? This is completely unacceptable. I will NEVER utilize Uhaul again. On a local level, the store was very helpful and kind, but they have no control over how the company as a whole is operating.

Margaret H. 
Clasificación:
5.0

Great experience!

BRANDI ANN B. 
Clasificación:
5.0

Outstanding service!

Jacky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
4.0

Maybe do a little preventative maintenance on the vehicles to ensure everything is good to go when picked up.

Trent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

This is the company in my home town that I do business with often and they are great.

Judy G. 
Clasificación:
1.0

The personal have little experience. They seem quite lost. I was double charged for a six hour rental. The person on duty when I returned the trailer had not a clue of what to do.

Kenneth P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL GOTTSCHALK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

Keep up the good work!!

Kalena O. 
Clasificación:
5.0

The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.

Susan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
5.0

All good

Joe M. 
Clasificación:
4.0

Everyone out there I have worked with were great.

GARY R. 
Clasificación:
4.0

I got charge $5 for blankets and there were none in truck when I picked it up.

GARY R. 
Clasificación:
5.0

No improvements needed!! Very helpful staff. Great experience at this location. Jackson and the other employees were very helpful. More businesses need employees like these. We will recommend this store to anyone needing a U-Haul!

CODY G. 
Clasificación:
5.0

I'll let Jackson (the GM there) explain to corporate my unhappiness with the one size fits all web applications u-haul imposes and the lack of responsive supply chain to get parts where u-haul need them to be when they need to be and if unable, informing the customer. If it were not for his, and his team's superior customer service this would have been a review warning people off u-haul in perpetuity.

Philip W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
5.0

Good service very helpful

MICHAEL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Montana R. 
Clasificación:
5.0

Excellent service

Laura S. 
Clasificación:
4.0

El cliente no dejó un comentario.

james s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS P.  |  First Impressions 
Clasificación:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGIL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada Harrietc M.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Lisa C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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