Your staff of young gentlemen are so helpful and polite! I will always use your facility. Your manager is also a great asset to your company.
Maria K.Customer Reviews for U-Haul Moving & Storage in the Heights
Testimonials From Recent Customers
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The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.
Taryn F. | Overall ExperienceEverything was terrific it was late in the day and he was able to help me get on my way and get going
Patrick A.Everytime I called I was redirected to Uhaul customer service so I could never get a definite answer from someone at this location. When I arrived I was supposed to have a storage locker reserved but I never received a unit or code so I cancelled my reservation and took my business elsewhere. When I returned my trailer during normal business hours noone was in the office to instruct me so I dropped it and left.
WILSON L.good service
grace G.Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.
Buddy O. | First ImpressionsThank you for making this so easy!!!
Julie S.The website let me reserve a truck the location didn't even have. Online check in didn't work there was one person working the counter while another staff painter he front two outside. Four people in front of me and at least a 10 minute wait at both check in and return! Horrible experience!!
April G.Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.
Clair T. | Overall ExperienceJackson has always been helpful and friendly willing to go to extra lengths to help you
John L. | First ImpressionsJackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.
Clair T. | First ImpressionsYou are doing just great.. keep up the good work!!
Donna H.Double check the mileages.....we got dinged for 168 miles when we only went 24....whoever did our starting mileage screwed up the numbers...we paid 139$ for a cross town move....😡😡😡
Hope B.Dirty half empty gas tank on van. Was not pulled up for me, had to find van alone, then was charged $110 for a $20 van because their staff doesn't check in properly from the previous driver. When confronted. Rude service.
RILEE C.They are outstanding at there job when picking up and dropping off only Uhaul I use in Billings for the reasons above.
bruce H.....
DAVID D.Exceptional customer service! They took lots of extra time and went above and beyond to make sure all my needs were met!
MANDI O.Great service -
JOHN B.The process was smooth and very simple. I reserved online and the trailer was ready to go when I got there. Drop off was quick and I didn't even have to get out of my vehicle. No improvement needed!
Kerry N.No issues
Timothy D.The manager, Jackson was and is a great person to work with. He made the whole experience incredibly easy. We can't thank him enough. He is an asset to your company.
David Connolly S.Operation is getting much better. The location does need a bigger area for after hours return of equipment.
KENNETH P.Staff did a great job
MICHAEL H.See first text box.
KALE B.Keep up the good work!!!
Michael C.Great service!
RANDALL H.My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!
dianne H. | Overall ExperienceThank you greatly
Keith W. | Overall ExperienceQuick process. Clean well maintained truck.
JILL B.Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.
Rebecca S. | Overall Experience¡Gracias!
Kevin Z.Great Costumer service at the Location Fast and easy pickup location. Thank you so much
Kenny E.Both locations were more than accommodating very polite and the kind of service that makes you feel good about your rental. Both locations were extremely well-managed you can tell by the organization the cleanliness and their ability to help customers. I am proud to do business with U-Haul with both of those locations!
Mike E.Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!
Kenneth M. | Overall ExperienceStaff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...
Donna H. | First ImpressionsThe people working this location were very helpful. They helped me through the transload process as my first UHaul trailer was broken into due to its outdated equipment and rusted mechanism. The thieves could not cut through my lock so they cut through the UHaul equipment. I went through UHaul's insurance who told me they didn't cover theft.
Cale M.Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!
Chad B. | Online Move InI moved out of my storage unit with about 23 days left in the month, and I was not reimbursed for the unused time. I'm disappointed in Uhaul that they would take my money and then someone else's, effectively getting paid double for the unit this month!
Amber G.BOTH GUYS ARE GREAT!
Jacquelyn J. | First ImpressionsReps were friendly and helpful. They make you happy that you chose u-haul.
James V.They all need to be wearingmass for me to return or for me to recommend friends to go there. The staff were great we love the staff!
Martin W..u- haul dirty and I cleaned before using. Attendant not wearing mask. Not given inspection report. Drop off claimed damage but not true. Would not recommend.
DENISE B.Auto transporter was very muddy.
Richard W.They didn't go over the truck mirrors were not maintained hard to turn , the guy said here you go and left, I'm totally disabled I was very upset. Climbing in and out trying to get the mirrors adjusted had to ask for help didn't wanna break them not happy.Check engine light came on 15 minutes of driving it
BENJAMIN R.Great place. Good guys
Erik L.Service and equipment were great!
Ella C.So your employees I think we hampered by Uhaul's policy. The computers were painfully slow. Invest in systems that work well. We rented in Shepherd and wanted to pick up in Shepherd but it was easier for Uhaul to just assign us a location we did not ask for. Taking photos of Drivers license with cell phones is an appauling practice. Back to my orginal comment. Your truck was fine. I just detest going into a Uhaul store because it is such a terrible exerience with low staffing levels and zombie type employees. While I was there there were numerous people in line and all they wanted was tape, pads and pick up a truck. It must have been worse for them. Just to buy a roll of tape they waited until the next employee was free. Then they could not find the right trucks and keys. Why on earth do you reserve a truck if its not there. I am getting tired of typing but Uhaul has some serious customer service issues but you are the only game in town. What is a person to do but just go in the store and have a terrible experience from renting a truck to just buying boxes.
darran K.Your on line reservation application doesn't work on my phone (Apple iPhone 11pro) and evening when I got on my desktop, the web site was not user friendly. I gave up an went to the location to rent my trailer.
Todd W.Tom...although new...was awesome to work with and made me VERY comfortable recommending this location to anyone needing uhaul services. Thanks Tom...you are fantastic
Nathan M.I was billed $7 for a dolly that I did not ask for and did not use. I was expecting a refund but have not seen it yet.
Michael T.Great customer service, happy staff, concerned issue resolution, and overall fun experience. Took a lot of the pain out of the chore.
Kerry B.Was repeatedly called and harassed about returning uhaul 2 days into a 4 day rental being told that I needed to buy more days. Uhaul needs to get their act together.
Jerry M.Very friendly and professional staff . I would recommend them highly.
Ray C.Staff was clean, polite and respectful. Not something you see very often these days. I will do business with this location again.
Mark B.I have been double charged 3 times now by uhaul. There was no one around when I returned my equipment, took30 min on hold 3 times..
Darlene P.When I checked back in, the guy asked me if I had called in and said I would be late. I had told them that it would be back by 7 that night when I checked out. I am a teacher and had to unload after 4 so I knew I wouldn't be done till 6 or so. The guy was nice about it and waved it. Gracias
Arlo M.I noticed a low tire on the auto transport, guy filled it and sent on way, said keep an eye on it and if it gets low again fill it up. 8 hrs on our journey it was significantly low again. There was a couple nails in the tire that the man didnt see because he didnt check to see why the tire was low. I felt the guy was just trying to get us out of there as fast as he could, but then resulted in possible dangerous situations.
Jessica H.Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*
Mary C. | First ImpressionsWas concerned about condition of truck tires but made it to my destination safely.
PENNY H.Great uhaul location. Fast check out/check in. Great equipment. Highly recommended.
William M.We had NO MOVING BLANKETS OR PADS. WE TRIED NUMEROUS TIMES TO CALL THE LOCAL STORE TO SCHEDULE OUR PICKUP TIME BUT NOBODY EVER ANSWERS THE PHONE AT THIS LOCATION!!! WHEN WE ARRIVED THERE TO PICK UP OUR UBOX CONTAINER, WE RECEIVED VERY RUDE COMMENTS THAT WE SHOULD HAVE SCHEDULED THE NIGHT BEFORE SO THEY COULD HAVE A TRAILER READY. WE TOLD THEM THAT WE TRIED BUT NOBODY THERE ANSWERS THIER PHONE. THEY SAID THAT THE 800 WOULD HAVE PICKED IT UP. WE WANTED TO TALK TO OUR LOCAL STORE! THEY SURELY HAD NO CUSTOMER SERVICE SKILLS BECAUSE THEY HAD THE ATTITUDE OF NOT WANTING TO EVEN BE THERE LET ALONE TALKING TO US. IT WAS A TERRIBLE EXPERIENCE ALL AROUND!
TAMALA D.very friendly and helpful young man who took care of me when I returned the trailer. he was very patient with me as I backed the trailer into its space.
MARY A.Everything was easy and wonderful, staff was very helpful and friendly!
Rishona S.All was great at pick up. Truck did not travel well with bad wobble in the tires.
Randy W.U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!
WAYNE WEBSTER O. | Overall ExperienceThe over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.
Charles B. | Overall ExperienceStaff in the Heights was very helpful. Exceptional service.
Robby G. | Online Move InI told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience
caleb s. | First ImpressionsWill never recommend worst experience ever
Trudy S. | Overall ExperienceDavid really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!
dianne H. | First ImpressionsI paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.
Nickolas B. | Overall ExperienceIncredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.
raY C. | Overall ExperienceThey were very friendly and helpful
DEBBIE M. | First ImpressionsThe people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.
ELIZABETH B. | Overall ExperienceThank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman
KIM L. | Overall ExperienceOnly have access until 5 on Sundays, that should be later.
Steven N. | Overall Experience.
katharine m. | Overall Experiencekgl
angie J. | Overall ExperienceThey were very helpful
Margie K. | Overall ExperienceThe u haul facility was clean and well maintained. The staff was very nice and helpful.
Janice D. | Overall ExperienceYour customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!
Michael L. | First ImpressionsNot impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even
Thomas S. | First ImpressionsDave Smith the manager was cooperative and available when needed.
Eleanor C. | Overall ExperienceThe facility served our needs and the overall experience was positive.
brad d. | Overall ExperienceIt was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic
Margie K. | First ImpressionsThe employees were extremely helpful and answered all our questions.
RICO G. | Overall ExperienceThank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::
Sue S. | First ImpressionsStuff is super great
Michael H. | Overall ExperienceSold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.
sheryl n. | Overall ExperienceExcellent service!
Lisa H. | First ImpressionsGracias.
DIANE G. | First ImpressionsThe experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.
Kim C. | First ImpressionsI was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.
roberta q. | First ImpressionsManager was great
Roger D. | Overall ExperienceDavid and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for your
Pamela S. | Overall ExperienceVery impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.
raY C. | First ImpressionsGreat Owner. He was very multitask being the only one in front. Great customer service.
Roger D. | First ImpressionsEd and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use again
DAVID L. | Overall ExperienceGracias
Kery W. | Overall ExperienceThe alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.
ROBERT W. | Overall ExperienceI’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.
BRADFORD H. | First ImpressionsAwesome staff! Thanks for all your help.
Dave A. | Overall ExperienceDavid is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.
rose h. | Overall ExperienceThe guys were awesome! Gave a veteran a much needed discount and we didn't realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!
Stacey I. | ReservaciónPersonal amable
Joseph V. | Overall ExperienceVery helpful staff, decently priced.
Angela C. | Overall ExperienceVery organized, efficient layout. Staff very responsive.
Steven H. | ReservaciónWas lovely to know my items were safe as I was away for several years. Thank you again for your fine service.
ALEXIS D. | Overall ExperienceDavid the owner was very accommodating.
Jennifer F. | Overall ExperienceWilliam at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure Unit
Riley W. | Overall ExperienceWe really like this facility the staff is great location just right super clean.
martha p. | ReservaciónThe manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenient
april s. | Overall ExperienceThe employees were very helpful and friendly.
Havalah I. | Overall ExperienceGracias
MARY G. | Overall ExperienceDavid the manager was very helpful through the ordeal that my moving company dealt me thanks for the help
Robert S. | Overall ExperienceIt was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn't have to worry about anything we got hrl
Gabriel L. | Overall Experience