Your staff of young gentlemen are so helpful and polite! I will always use your facility. Your manager is also a great asset to your company.Maria K.
Customer Reviews for U-Haul Moving & Storage in the Heights
Billings, MT 59105
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.Taryn F. | Overall Experience
Everything was terrific it was late in the day and he was able to help me get on my way and get goingPatrick A.
Everytime I called I was redirected to Uhaul customer service so I could never get a definite answer from someone at this location. When I arrived I was supposed to have a storage locker reserved but I never received a unit or code so I cancelled my reservation and took my business elsewhere. When I returned my trailer during normal business hours noone was in the office to instruct me so I dropped it and left.WILSON L.
good servicegrace G.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Noel S.
El cliente no dejó un comentario.Marina H.
Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.Buddy O. | First Impressions
El cliente no dejó un comentario.Jay L.
El cliente no dejó un comentario.NICHOLAS B.
Thank you for making this so easy!!!Julie S.
The website let me reserve a truck the location didn't even have. Online check in didn't work there was one person working the counter while another staff painter he front two outside. Four people in front of me and at least a 10 minute wait at both check in and return! Horrible experience!!April G.
Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.Clair T. | Overall Experience
Jackson has always been helpful and friendly willing to go to extra lengths to help youJohn L. | First Impressions
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Philip S. | Overall Experience
Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.Clair T. | First Impressions
El cliente no dejó un comentario.Brian M.
You are doing just great.. keep up the good work!!Donna H.
El cliente no dejó un comentario.THOMAS N.
El cliente no dejó un comentario.Wendy M.
Double check the mileages.....we got dinged for 168 miles when we only went 24....whoever did our starting mileage screwed up the numbers...we paid 139$ for a cross town move....ðŸ˜¡ðŸ˜¡ðŸ˜¡Hope B.
El cliente no dejó un comentario.GUSTAVO MORENO C.
Dirty half empty gas tank on van. Was not pulled up for me, had to find van alone, then was charged $110 for a $20 van because their staff doesn't check in properly from the previous driver. When confronted. Rude service.RILEE C.
They are outstanding at there job when picking up and dropping off only Uhaul I use in Billings for the reasons above.bruce H.
El cliente no dejó un comentario.Kevin M.
Exceptional customer service! They took lots of extra time and went above and beyond to make sure all my needs were met!MANDI O.
Great service -JOHN B.
El cliente no dejó un comentario.Patrick S.
The process was smooth and very simple. I reserved online and the trailer was ready to go when I got there. Drop off was quick and I didn't even have to get out of my vehicle. No improvement needed!Kerry N.
El cliente no dejó un comentario.Laura W.
No issuesTimothy D.
El cliente no dejó un comentario.VIRGIL G. | First Impressions
The manager, Jackson was and is a great person to work with. He made the whole experience incredibly easy. We can't thank him enough. He is an asset to your company.David Connolly S.
Operation is getting much better. The location does need a bigger area for after hours return of equipment.KENNETH P.
El cliente no dejó un comentario.Ada Harrietc M. | First Impressions
Staff did a great jobMICHAEL H.
See first text box.KALE B.
El cliente no dejó un comentario.Kyle B.
Keep up the good work!!!Michael C.
Great service!RANDALL H.
El cliente no dejó un comentario.JUAN D JR R.
My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!dianne H. | Overall Experience
Thank you greatlyKeith W. | Overall Experience
Quick process. Clean well maintained truck.JILL B.
El cliente no dejó un comentario.Garth S.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.JIMMIE EDWARD JR N.
El cliente no dejó un comentario.Douglas Edward A.
El cliente no dejó un comentario.Douglas Edward A.
El cliente no dejó un comentario.Jeanette B.
El cliente no dejó un comentario.DONALD DUANE H.
El cliente no dejó un comentario.Adam N.
Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.Rebecca S. | Overall Experience
El cliente no dejó un comentario.GRANT D.
El cliente no dejó un comentario.monique b. | Overall Experience
El cliente no dejó un comentario.SHAWN P.
Great Costumer service at the Location Fast and easy pickup location. Thank you so muchKenny E.
Both locations were more than accommodating very polite and the kind of service that makes you feel good about your rental. Both locations were extremely well-managed you can tell by the organization the cleanliness and their ability to help customers. I am proud to do business with U-Haul with both of those locations!Mike E.
El cliente no dejó un comentario.Jacquelyn J. | Overall Experience
Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!Kenneth M. | Overall Experience
Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...Donna H. | First Impressions
The people working this location were very helpful. They helped me through the transload process as my first UHaul trailer was broken into due to its outdated equipment and rusted mechanism. The thieves could not cut through my lock so they cut through the UHaul equipment. I went through UHaul's insurance who told me they didn't cover theft.Cale M.
Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!Chad B. | Online Move In
El cliente no dejó un comentario.STACY V.
I moved out of my storage unit with about 23 days left in the month, and I was not reimbursed for the unused time. I'm disappointed in Uhaul that they would take my money and then someone else's, effectively getting paid double for the unit this month!Amber G.
BOTH GUYS ARE GREAT!Jacquelyn J. | First Impressions
El cliente no dejó un comentario.loy B.
El cliente no dejó un comentario.Paula L.
Reps were friendly and helpful. They make you happy that you chose u-haul.James V.
El cliente no dejó un comentario.JOSHUA M.
They all need to be wearingmass for me to return or for me to recommend friends to go there. The staff were great we love the staff!Martin W.
.u- haul dirty and I cleaned before using. Attendant not wearing mask. Not given inspection report. Drop off claimed damage but not true. Would not recommend.DENISE B.
Auto transporter was very muddy.Richard W.
They didn't go over the truck mirrors were not maintained hard to turn , the guy said here you go and left, I'm totally disabled I was very upset. Climbing in and out trying to get the mirrors adjusted had to ask for help didn't wanna break them not happy.Check engine light came on 15 minutes of driving itBENJAMIN R.
Great place. Good guysErik L.
Service and equipment were great!Ella C.
El cliente no dejó un comentario.Lance F.
So your employees I think we hampered by Uhaul's policy. The computers were painfully slow. Invest in systems that work well. We rented in Shepherd and wanted to pick up in Shepherd but it was easier for Uhaul to just assign us a location we did not ask for. Taking photos of Drivers license with cell phones is an appauling practice. Back to my orginal comment. Your truck was fine. I just detest going into a Uhaul store because it is such a terrible exerience with low staffing levels and zombie type employees. While I was there there were numerous people in line and all they wanted was tape, pads and pick up a truck. It must have been worse for them. Just to buy a roll of tape they waited until the next employee was free. Then they could not find the right trucks and keys. Why on earth do you reserve a truck if its not there. I am getting tired of typing but Uhaul has some serious customer service issues but you are the only game in town. What is a person to do but just go in the store and have a terrible experience from renting a truck to just buying boxes.darran K.
Your on line reservation application doesn't work on my phone (Apple iPhone 11pro) and evening when I got on my desktop, the web site was not user friendly. I gave up an went to the location to rent my trailer.Todd W.
El cliente no dejó un comentario.Lester R.
El cliente no dejó un comentario.jewlia l. | Overall Experience
Tom...although new...was awesome to work with and made me VERY comfortable recommending this location to anyone needing uhaul services. Thanks Tom...you are fantasticNathan M.
El cliente no dejó un comentario.Paul B.
I was billed $7 for a dolly that I did not ask for and did not use. I was expecting a refund but have not seen it yet.Michael T.
Great customer service, happy staff, concerned issue resolution, and overall fun experience. Took a lot of the pain out of the chore.Kerry B.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Roger M.
El cliente no dejó un comentario.Tamara R.
El cliente no dejó un comentario.Arlo M.
Was repeatedly called and harassed about returning uhaul 2 days into a 4 day rental being told that I needed to buy more days. Uhaul needs to get their act together.Jerry M.
El cliente no dejó un comentario.Bruce H.
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Caleb L.
Very friendly and professional staff . I would recommend them highly.Ray C.
Staff was clean, polite and respectful. Not something you see very often these days. I will do business with this location again.Mark B.
El cliente no dejó un comentario.Jory B.
El cliente no dejó un comentario.JOSEPH R.
I have been double charged 3 times now by uhaul. There was no one around when I returned my equipment, took30 min on hold 3 times..Darlene P.
El cliente no dejó un comentario.John L.
When I checked back in, the guy asked me if I had called in and said I would be late. I had told them that it would be back by 7 that night when I checked out. I am a teacher and had to unload after 4 so I knew I wouldn't be done till 6 or so. The guy was nice about it and waved it. GraciasArlo M.
El cliente no dejó un comentario.Richard P.
I noticed a low tire on the auto transport, guy filled it and sent on way, said keep an eye on it and if it gets low again fill it up. 8 hrs on our journey it was significantly low again. There was a couple nails in the tire that the man didnt see because he didnt check to see why the tire was low. I felt the guy was just trying to get us out of there as fast as he could, but then resulted in possible dangerous situations.Jessica H.
El cliente no dejó un comentario.Arlo M.
Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*Mary C. | First Impressions
Was concerned about condition of truck tires but made it to my destination safely.PENNY H.
Great uhaul location. Fast check out/check in. Great equipment. Highly recommended.William M.
We had NO MOVING BLANKETS OR PADS. WE TRIED NUMEROUS TIMES TO CALL THE LOCAL STORE TO SCHEDULE OUR PICKUP TIME BUT NOBODY EVER ANSWERS THE PHONE AT THIS LOCATION!!! WHEN WE ARRIVED THERE TO PICK UP OUR UBOX CONTAINER, WE RECEIVED VERY RUDE COMMENTS THAT WE SHOULD HAVE SCHEDULED THE NIGHT BEFORE SO THEY COULD HAVE A TRAILER READY. WE TOLD THEM THAT WE TRIED BUT NOBODY THERE ANSWERS THIER PHONE. THEY SAID THAT THE 800 WOULD HAVE PICKED IT UP. WE WANTED TO TALK TO OUR LOCAL STORE! THEY SURELY HAD NO CUSTOMER SERVICE SKILLS BECAUSE THEY HAD THE ATTITUDE OF NOT WANTING TO EVEN BE THERE LET ALONE TALKING TO US. IT WAS A TERRIBLE EXPERIENCE ALL AROUND!TAMALA D.
El cliente no dejó un comentario.SHAWN K.
very friendly and helpful young man who took care of me when I returned the trailer. he was very patient with me as I backed the trailer into its space.MARY A.
El cliente no dejó un comentario.John L. | First Impressions
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Mark W.
Everything was easy and wonderful, staff was very helpful and friendly!Rishona S.
El cliente no dejó un comentario.Douglas Edward A.
All was great at pick up. Truck did not travel well with bad wobble in the tires.Randy W.
U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!WAYNE WEBSTER O. | Overall Experience
The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.Charles B. | Overall Experience
Staff in the Heights was very helpful. Exceptional service.Robby G. | Online Move In
I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experiencecaleb s. | First Impressions
El cliente no dejó un comentario.JOSEPH W. | Overall Experience
El cliente no dejó un comentario.TARA B. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Karen C. | Overall Experience
Will never recommend worst experience everTrudy S. | Overall Experience
El cliente no dejó un comentario.Kyla S. | Overall Experience
El cliente no dejó un comentario.AMY W. | Overall Experience
David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!dianne H. | First Impressions
I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.Nickolas B. | Overall Experience
El cliente no dejó un comentario.sharon o. | Overall Experience
El cliente no dejó un comentario.Cynthia P. | Overall Experience
Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.raY C. | Overall Experience
They were very friendly and helpfulDEBBIE M. | First Impressions
The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.ELIZABETH B. | Overall Experience
Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockmanKIM L. | Overall Experience
Only have access until 5 on Sundays, that should be later.Steven N. | Overall Experience
.katharine m. | Overall Experience
kglangie J. | Overall Experience
They were very helpfulMargie K. | Overall Experience
The u haul facility was clean and well maintained. The staff was very nice and helpful.Janice D. | Overall Experience
Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!Michael L. | First Impressions
Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t evenThomas S. | First Impressions
Dave Smith the manager was cooperative and available when needed.Eleanor C. | Overall Experience
The facility served our needs and the overall experience was positive.brad d. | Overall Experience
It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantasticMargie K. | First Impressions
The employees were extremely helpful and answered all our questions.RICO G. | Overall Experience
Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::Sue S. | First Impressions
Stuff is super greatMichael H. | Overall Experience
Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.sheryl n. | Overall Experience
Excellent service!Lisa H. | First Impressions
Gracias.DIANE G. | First Impressions
The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.Kim C. | First Impressions
I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.roberta q. | First Impressions
Manager was greatRoger D. | Overall Experience
David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for yourPamela S. | Overall Experience
Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.raY C. | First Impressions
Great Owner. He was very multitask being the only one in front. Great customer service.Roger D. | First Impressions
Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use againDAVID L. | Overall Experience
GraciasKery W. | Overall Experience
The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.ROBERT W. | Overall Experience
I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.BRADFORD H. | First Impressions
Awesome staff! Thanks for all your help.Dave A. | Overall Experience
David is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.rose h. | Overall Experience
The guys were awesome! Gave a veteran a much needed discount and we didn't realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!Stacey I. | Reservación
Personal amableJoseph V. | Overall Experience
Very helpful staff, decently priced.Angela C. | Overall Experience
Very organized, efficient layout. Staff very responsive.Steven H. | Reservación
Was lovely to know my items were safe as I was away for several years. Thank you again for your fine service.ALEXIS D. | Overall Experience
David the owner was very accommodating.Jennifer F. | Overall Experience
William at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure UnitRiley W. | Overall Experience
We really like this facility the staff is great location just right super clean.martha p. | Reservación
The manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenientapril s. | Overall Experience
The employees were very helpful and friendly.Havalah I. | Overall Experience
GraciasMARY G. | Overall Experience
David the manager was very helpful through the ordeal that my moving company dealt me thanks for the helpRobert S. | Overall Experience
It was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn't have to worry about anything we got hrlGabriel L. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!