Customer Reviews for U-Haul Moving & Storage in the Heights

2,811 comentarios

1145 W Main St   Billings, MT 59105

(406) 248-7162

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 248-7162

1145 W Main St
Billings, MT 59105

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S.  |  First Impressions 
Clasificación:
5.0

I've been using them for over 6 years I have no complaints at all

freddie u.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA KAY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

Very helpful.

Kathryn W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CODY H. 
Clasificación:
3.0

The place is way to expensive. I found a place same size unit, better security and half the price.

MINDY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammera D.  |  Overall Experience 
Clasificación:
5.0

Great location!!!

Shelley Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

pam b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

This is the company in my home town that I do business with often and they are great.

Judy G. 
Clasificación:
5.0

The equipment was in great condition. The lack of cruise control made the long distance trip harder and engine governed below some posted speed limits made keeping up with traffic harder and was frankly a bit unsafe. Would use U-Haul again but would look at other companies offering those features.

Susan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
5.0

All good

Joe M. 
Clasificación:
5.0

I'll let Jackson (the GM there) explain to corporate my unhappiness with the one size fits all web applications u-haul imposes and the lack of responsive supply chain to get parts where u-haul need them to be when they need to be and if unable, informing the customer. If it were not for his, and his team's superior customer service this would have been a review warning people off u-haul in perpetuity.

Philip W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
5.0

Good service very helpful

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Montana R. 
Clasificación:
5.0

Good place.

Thomas D. 
Clasificación:
5.0

Excellent service, fast courteous and professional.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

james s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLE E.  |  Overall Experience 
Clasificación:
5.0

Uhaul made our move a FABOULUS EXPERIENCE!! Everything went exactly as planned and I couldn't ask for anything more. THANK YOU AGAIN EVERYONE AT UHAUL !!!

Danny S. 
Clasificación:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Clasificación:
5.0

revamp your 800 number process.

ROBERT F. 
Clasificación:
5.0

The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)

Mary C.  |  Overall Experience 
Clasificación:
5.0

This location initially helped us find a truck. The staff were very helpful. They also were busy but served us in a timely and professionally.

MARGARET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE I. 
Clasificación:
5.0

I got my receiver hitch on and the price was good.

russel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JURGEN L. 
Clasificación:
4.0

No receipt was sent to my email upon dropping off the enclosed trailer. Had to go back the next day to ask for the receipt.

DALE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy L. 
Clasificación:
5.0

Nothing I can think of. Thanks for your hard work.

April M. 
Clasificación:
5.0

A bit short handed for the volume of business there.

VICKIE C. 
Clasificación:
3.0

Dropped off after closed but very easy to check truck back in without accruing extra charges.

PAULA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH T. 
Clasificación:
5.0

Great customer service. Very responsive !

Shalene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

zACARIAS B. 
Clasificación:
5.0

Na

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Great customer service!

Michael T. 
Clasificación:
4.0

I personally went in to the U-Haul store on Grand Avenue in Billings, MT on Friday May 28th, and reserved a pickup truck for Saturday May 29th. I informed the girl at the desk that I wanted to pick up the vehicle on Saturday morning at 9:00 AM. When I looked online at my reservation report, it stated I was picking up the vehicle at 8:15 PM on Saturday. I edited the information. On Saturday morning, I received a telephone call from U-Haul, informing me that the Grand Avenue location would not have a vehicle available for me, and that I would have to go to the Billings Heights location to get a vehicle. The U-Haul attendant in the Heights was very understanding and gave me a deal on the mileage due to the screw up. But it was still an inconvenience to me. If you make a reservation for a vehicle, and are given an OK for that reservation, the vehicle should be available at the given time, and at the location the reservation was made.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwynn W. 
Clasificación:
5.0

Got the trailer unhooked and taken care of in only a few minutes.

NICHOLAS M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

It was quick and easy!

Gabrielle D. 
Clasificación:
3.0

El cliente no dejó un comentario.

carla P. 
Clasificación:
1.0

I haven't had this unit since may of 2020

Jason P.  |  Overall Experience 
Clasificación:
5.0

Your staff of young gentlemen are so helpful and polite! I will always use your facility. Your manager is also a great asset to your company.

Maria K. 
Clasificación:
2.0

The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.

Taryn F.  |  Overall Experience 
Clasificación:
5.0

Everything was terrific it was late in the day and he was able to help me get on my way and get going

Patrick A. 
Clasificación:
2.0

Everytime I called I was redirected to Uhaul customer service so I could never get a definite answer from someone at this location. When I arrived I was supposed to have a storage locker reserved but I never received a unit or code so I cancelled my reservation and took my business elsewhere. When I returned my trailer during normal business hours noone was in the office to instruct me so I dropped it and left.

WILSON L. 
Clasificación:
5.0

good service

grace G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noel S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marina H. 
Clasificación:
4.0

Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.

Buddy O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

Thank you for making this so easy!!!

Julie S. 
Clasificación:
1.0

The website let me reserve a truck the location didn't even have. Online check in didn't work there was one person working the counter while another staff painter he front two outside. Four people in front of me and at least a 10 minute wait at both check in and return! Horrible experience!!

April G. 
Clasificación:
5.0

Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.

Clair T.  |  Overall Experience 
Clasificación:
5.0

Jackson has always been helpful and friendly willing to go to extra lengths to help you

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  Overall Experience 
Clasificación:
5.0

Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.

Clair T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

You are doing just great.. keep up the good work!!

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
1.0

Double check the mileages.....we got dinged for 168 miles when we only went 24....whoever did our starting mileage screwed up the numbers...we paid 139$ for a cross town move....😡😡😡

Hope B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUSTAVO MORENO C. 
Clasificación:
1.0

Dirty half empty gas tank on van. Was not pulled up for me, had to find van alone, then was charged $110 for a $20 van because their staff doesn't check in properly from the previous driver. When confronted. Rude service.

RILEE C. 
Clasificación:
5.0

They are outstanding at there job when picking up and dropping off only Uhaul I use in Billings for the reasons above.

bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

....

DAVID D. 
Clasificación:
5.0

Exceptional customer service! They took lots of extra time and went above and beyond to make sure all my needs were met!

MANDI O. 
Clasificación:
5.0

Great service -

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

The process was smooth and very simple. I reserved online and the trailer was ready to go when I got there. Drop off was quick and I didn't even have to get out of my vehicle. No improvement needed!

Kerry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
4.0

No issues

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGIL G.  |  First Impressions 
Clasificación:
5.0

The manager, Jackson was and is a great person to work with. He made the whole experience incredibly easy. We can't thank him enough. He is an asset to your company.

David Connolly S. 
Clasificación:
4.0

Operation is getting much better. The location does need a bigger area for after hours return of equipment.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada Harrietc M.  |  First Impressions 
Clasificación:
5.0

Staff did a great job

MICHAEL H. 
Clasificación:
3.0

See first text box.

KALE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

Keep up the good work!!!

Michael C. 
Clasificación:
5.0

Great service!

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN D JR R. 
Clasificación:
5.0

My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!

dianne H.  |  Overall Experience 
Clasificación:
5.0

Thank you greatly

Keith W.  |  Overall Experience 
Clasificación:
5.0

Quick process. Clean well maintained truck.

JILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE EDWARD JR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Edward A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD DUANE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N. 
Clasificación:
5.0

Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT D. 
Clasificación:
5.0

¡Gracias!

Kevin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

monique b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN P. 
Clasificación:
5.0

Great Costumer service at the Location Fast and easy pickup location. Thank you so much

Kenny E. 
Clasificación:
5.0

Both locations were more than accommodating very polite and the kind of service that makes you feel good about your rental. Both locations were extremely well-managed you can tell by the organization the cleanliness and their ability to help customers. I am proud to do business with U-Haul with both of those locations!

Mike E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn J.  |  Overall Experience 
Clasificación:
5.0

Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Donna H.  |  First Impressions 
Clasificación:
4.0

The people working this location were very helpful. They helped me through the transload process as my first UHaul trailer was broken into due to its outdated equipment and rusted mechanism. The thieves could not cut through my lock so they cut through the UHaul equipment. I went through UHaul's insurance who told me they didn't cover theft.

Cale M. 
Clasificación:
5.0

Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

Chad B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY V. 
Clasificación:
5.0

I moved out of my storage unit with about 23 days left in the month, and I was not reimbursed for the unused time. I'm disappointed in Uhaul that they would take my money and then someone else's, effectively getting paid double for the unit this month!

Amber G. 
Clasificación:
5.0

BOTH GUYS ARE GREAT!

Jacquelyn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
5.0

Reps were friendly and helpful. They make you happy that you chose u-haul.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jewlia l.  |  Overall Experience 
Clasificación:
4.0

Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby G.  |  Online Move In 
Clasificación:
1.0

I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience

caleb s.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Lisa C.  |  First Impressions 
Clasificación:
5.0

We really like this facility the staff is great location just right super clean.

martha p. | Reservación
No se han enviado comentarios para esta ubicación.

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