Customer Reviews for U-Haul Moving & Storage at Wrightsboro

2,872 reviews

3363 Wrightsboro Rd   Augusta, GA 30909
(E Of Bobby Jones)

(706) 738-6463

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(706) 738-6463

3363 Wrightsboro Rd
Augusta, GA 30909
(E Of Bobby Jones)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
2.0

I ran around from location to location for 3 hours trying to get a truck. They took my money off my card and the truck was not at location. Terrible not good service

KONIKA C. 
Rating:
1.0

They charged me for 12 gallons gas and I have picture when I returned it to them

GEORGE P. 
Rating:
5.0

EXCELLENT customer service.

Kathy S. 
Rating:
5.0

Awesome customer service. The representative name Virginia, she is very professional, polite and knowledgeable of her job. U-Haul has a valuable person working at this location… “Virginia”

Sean P. 
Rating:
3.0

Give customers there key code when store is closed …don't take money into the customer pressed “I Have My Key Now”

AnDrevo S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

None.

Henry A. 
Rating:
5.0

You did NOT have my reservation that I had made on-line prior to arriving in Augusta. As a result, Michelle Grays was extremely helpful finding a truck that I could use for several hours in order to move an elderly lady into Assisted Living. Without the outstanding service from the folks at the Wrightsboro Road facility, I would have had serious issues. Hope U-Haul will handle the reservations better in the future.

Mark B. 
Rating:
1.0

Reserved a truck and dolly for 7am pickup. No one was there until 7:30 and didn't have the equipment that was reserved over a month ago. In the future if you don't have the equipment for someone you should let them know so they can make arrangements. Completely unprofessional to not have everything ready when given plenty of time.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

nicholas G. 
Rating:
5.0

William helped me to set up the trailer. He was OUTSTANDING! The entire staff was great!

Marc M. 
Rating:
5.0

I believe her name was Virginia, but the customer service rep was really nice and through. Thank You!

JAZMINE Y. 
Rating:
2.0

long wait time for both drop off and pick up, once we dropped off the worker was rude and told how we should learn how to back up the trailer, when it was nearly impossible with all the cars and trash bin in the way

JOSEPH H. 
Rating:
3.0

Hire more people.

WILLIAM ALLEN JR M. 
Rating:
5.0

Customer did not leave a comment.

doris L. 
Rating:
3.0

The truck was not clean especially the inside windows. The truck was old and it drives horrible. I had a better experience with Penske. If given the choice, never against uhaul

TRAVIS C. 
Rating:
5.0

check the engine light

MARQUIS R. 
Rating:
4.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS H. 
Rating:
5.0

Customer did not leave a comment.

Nikeyah B. 
Rating:
5.0

Customer did not leave a comment.

RICARDO F. 
Rating:
1.0

Stop fucking lying to customers about refunds bitch

DEJA M. 
Rating:
5.0

Customer did not leave a comment.

ACACIA B. 
Rating:
5.0

Customer did not leave a comment.

JUSTICE C. 
Rating:
5.0

The representative named Antonio Brooks was very helpful.

ROBIN N. 
Rating:
5.0

The staff was very friendly and professional.

CAROLYN H. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

Carthell A. 
Rating:
4.0

Customer did not leave a comment.

dorian J. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS R. 
Rating:
4.0

Customer did not leave a comment.

HEYWOOD G. 
Rating:
5.0

Everything was great and fast

JAMES C. 
Rating:
4.0

When trying to submit front and back photos of my license via the website prior to arriving at the office, the icon kept spinning for over five minutes. This created a longer check 8n time to get the truck.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

KURT E. 
Rating:
5.0

Customer did not leave a comment.

TACQUAE S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
4.0

I would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.

susie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELINDA P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELIN S. 
Rating:
5.0

Customer did not leave a comment.

sharron B. 
Rating:
4.0

Understaffed for a Saturday morning.

Bo H. 
Rating:
5.0

They was good.

Wilbert H. 
Rating:
5.0

Customer did not leave a comment.

anita H. 
Rating:
4.0

Customer did not leave a comment.

GLORIA S. 
Rating:
5.0

Blankets, dollies, and boxes we previously ordered in line were not there for the day of pickup.

RAUL A. 
Rating:
5.0

I dont know. Service was excellent and that what I cared about. Thank you!

DOROTHY D. 
Rating:
1.0

Lady I talked to at the desk was rude didn't tell me The price of what she was charging me and didn't tell me how long the trailer was good for. The guy outside hooking it up was nice. Very talkative. The trailer I received is full of pine needles and according to when I dropped it off they haven't been updating the sticker on the side

KEVIN M. 
Rating:
5.0

Sharon was very nice and easy person to speak with... she educated me on the services provided by the facility... hopefully i will not be needing this service anytime soon but will definitely send friends and family their way!

Julia W. 
Rating:
5.0

excellent location with large pick-up/drop-off area. inside and outside are clean and well organized. drop-off was less than 5 minutes. recommend and will use again if needed. excellent job. can think of nothing to improve!!

Robert W. 
Rating:
4.0

Customer did not leave a comment.

cynthia P. 
Rating:
5.0

Customer did not leave a comment.

connie R. 
Rating:
4.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Valery G. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

brandon V. 
Rating:
5.0

I honestly can't say the guys at 4750 Washington rd makes moving so much easier for me I wish all locations was more like this one!

Caleb S. 
Rating:
3.0

Equipment was not there as promosed.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

TOMEKO T. 
Rating:
5.0

Customer did not leave a comment.

Reggie C. 
Rating:
1.0

I spoke with the store manager regarding a mileage issue. She informed me she would resolve the issue and never called me back. 1 month later, I discovered I was billed for late fees which should have been resolved. I reached out to customer service who had "no notes" of the conversation and refused to help.

Stephanie R. 
Rating:
5.0

Yes

ZACERY B. 
Rating:
5.0

Customer did not leave a comment.

Amanda s.  |  Overall Experience 
Rating:
4.0

Clean the cab of the vehicle. Having spilled fluids all over the cupholders and ants crawling all over is unacceptable!

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Roslyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The service was outstanding!!

Micheal H. 
Rating:
1.0

Michelle is very rude!

JOHN P. 
Rating:
3.0

I had to wait a while for someone to hook up the trailer.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

YVETTE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrien f.  |  Overall Experience 
Rating:
4.0

The employees need to be more customer friendly, and unhook the trailers, instead of the customer doing everything.

JAMES N. 
Rating:
3.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Mr Louis Duvall was thorough as well as friendly. He answered all our questions, and was extremely helpful. We will use uhaul services again!

DAVID L. 
Rating:
5.0

N/a

ANNETTE B. 
Rating:
5.0

Service was painfully slow. The crew was overworked and often not in the shop or office. I will not go back until you fix this

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Customer did not leave a comment.

Teniola T. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
4.0

Customer did not leave a comment.

SHONDA N. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

Customer did not leave a comment.

PURVIS H. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

TYLEASHA B. 
Rating:
5.0

Very professional and helpful.

RODNEY L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
4.0

None!! Very friendly!!

KATHLEEN T. 
Rating:
5.0

Customer did not leave a comment.

ADRAIN B. 
Rating:
4.0

I need the pick up for 2 hours the service light was on for the brakes passage door dented i took pictures of the truck before I took it off the lot always been able to rent a pick up when needed

JUANA F. 
Rating:
4.0

Customer did not leave a comment.

LATRELL L. 
Rating:
5.0

Customer did not leave a comment.

Pankhil P. 
Rating:
4.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

TERRY J. 
Rating:
5.0

I was highly upset when upon picking up my rental due to I reserve the rental for Davis Rd in Martinez, Ga 30907 which explained to me that even though the location isn't open I still could pick up the rental from the provided location. I did speak with the gentleman that works their but was unhappy with his action. On the other hand I was very pleased with Wrightsboro Rd in Augusta, Ga 30909 location with Ms. Michelle for everything she did even though it wasn't the size I reserved I was still highly satisfied with her service. I highly recommend Wrightboro Rd location for my service and only one in that location. Great job!

FANTA F. 
Rating:
4.0

Customer did not leave a comment.

LAWANDA P. 
Rating:
5.0

Customer did not leave a comment.

connie R. 
Rating:
4.0

Manager was concerned about my ability to tow 10K+ lbs and told me no truck was equipped to do that. I show her on the hitch manufacturer page, plus the owners manual were I was capable and we still had a solid 30 minute online search done to verify. Glad I wasn't in a hurry. I'm not mad, and I understand why, but your company needs to streamline this process.

JAMES T. 
Rating:
5.0

Fast and simple. Staff was courteous and efficient. Pick up and drop off took maybe 5 min each.

Daniel C. 
Rating:
5.0

Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks

Eduardo E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mashekia T. 
Rating:
4.0

This location is great BUT I had an awful experience trying to pick up thru my phone after hours..I never revived a code for the lock box..called the 800# and waited for 59 MINUTES and then was hung up on! I have up and came back in the am when the store was open to get my truck, told them what happened and they had no resolution.. I had my 4 adult children able to help me that night and only 1 in the am..I am disabled and had to pay for loading and unloading help due to this, not a good experience with uhaul customer service at all!

RACHEL R. 
Rating:
4.0

Customer did not leave a comment.

Carlos S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

YVETTE P.  |  First Impressions 
Rating:
4.0

The supposed climate control thermostat was reading 98 degrees on Thursday

Juanita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rod H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KATHERINE B.  |  First Impressions 
Rating:
5.0

The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not

DENNIS M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
No reviews have been submitted for this location.

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