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Philip BCustomer Reviews for U-Haul Moving & Storage at Wrightsboro
Testimonials From Recent Customers
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Good and helpful.
julie dThe dolly I rented was poorly maintained. The ramp and ratchet were not lubricated making difficult to operate. The young man that helped was awesome.
WILFREDO NRented a 20 ft U-haul with no issues. Truck was clean and worked well.
THOMAS RFirst off everyone that works for y'all in Augusta is very rude and unprofessional.... Then I got charged $89 today and it's been two weeks since I rented the truck
BOE CThe truck definitely has steering and brake issues. The cleanliness of it was fine
TERESA TThe woman and two gentlemen that helped me were anazing!
DANELLE OThe gentleman that helped me was Very Polite & helped me out Greatly. A GREAT example of how Customer Service should be! If in the future I need another rental it will Always be from this Location!
Leanne SUhaul unable to provide documented vehicle damage report list prior to rental. Vehicle had numerous scratches, dings and dents. They said was listed in their system but unable to provide customer with copy. Was told I can take pics and upload to link but blocked me from uploading. Statement said I would be responsible for any damages as check-in personnel deemed necessary. Insurance was purchased on contract. Uhaul is largest rental fleet in U.S., however Penske goes over damage check sheet with customer prior to rental. Why customers can't get comfortable feeling is a question Uhaul needs to answer. Please reply Bjmoye@comcast.net
BOBBY MNot enough people working and had to wait a while to get hooked up.
Mark CThe gentleman outside was very nice and got us handled very quickly. We had zero issues.
JOHN BPick up was disorganized. Standing in line while the rep was chatting with someone across the store. Computer locked up after payment. Started the whole process at another terminal but not until the first terminal cleared
James EAllow clients to turn in equipment, tow dolly, and adjust the charges as needed.
JANICE HHave two people checking in and out (outside) - they seem to be very overwhelmed when mult truck come in and out
BENJAMIN HAlways Excellent Service
Wendi NAll good
WILFORD CNone at this time.
MILAGROS VHave a system where the customer can upload the license info ahead of time then take the selfie when they get to the site.
DENNIS BVirginia was definitely top notch at her job despite having fallen out hurting her ankle. It was clear that she was in pain. However, she continued on with her job without a hitch. Very professional, positive and polite.
JEFFREY T | First ImpressionsThe pick up location in Augusta was different then there I actually picked up the trailer. Online it told me to go to the store uhaul on writesboro road, but when I got there it was locked and I had to call. Only after I called did I learn that that site didn't have trailers to be picked up and that I has to go to another site that was close that had bad reviews. Besides that all good and drop off was fantastic in Eau Clare.
Alexander GFast service thanks
WILLIE LEverything was great
jermel tVery well organized
WILFORD CExcellant service! I had to reschedule a day later than I had planned pickup. It was done immediately, no questions asked. Very professional. I would highly recommend this location for all your moving needs! Thank you once again.
BERTHA APersonnel went out of his way to hook up and diagnose a fuse problem
ANTHONY GAll employees were friendly and helpful
Michael KKeep the same good service
ROMEY RN/C
Branshonda MTruck had only 1/4 tank of gas at pickup. I returned it with 1/4 tank and was then charged over $50 in fuel fees. The manager was very rude when I called to have the fees removed. She did so only after I sent photos. Very unpleasant experience.
ANDREW FGreat services.
DAVID VExcellent experience. Robert got me in and out like a pro
Jon DMaking sure customers or understanding which equipment will be best! Customer Service was outstanding! Robert and William was amazing
VELENCIA PI would say it was explained very simple easy to understand customer service was excellent I use this location again and would definitely recommend to anyone
BENITA HWe were told the truck had a full gas tank but forgot to check before we drove off the lot. We drove it only 40 miles or so, and it was down to a quarter of a tank by the end of the day, so there was no way it started with a full gas tank. We filled it all the way up to turn it back in, but feel a little cheated.
TAYLOR BThe pickup truck was advertised for 19.95 per day . I drove the vehicle 30 miles. This truck cost me $65.85. I was shocked and amazed. NEVER AGAIN!@!
Joe FThank you so much for everything!!!!!
Chrishanda W | Overall ExperienceNext time tell the guy that helped me to get off his cell will helping customers
GREGORY GI made reservations for a truck and self storage unit rental with the first month free. The unit issued to me was not in any condition safe nor secure. The door was jammed and severely damaged to where the was no good use for the unit. When I called to be issued a new unit I was charged when issued a replacement unit.
Breon M | Online Move InEverything was wonderful, I didn't have an appointment I just walked in and didn't have a problem at getting a rental. Smiles were in place, greetings were great, but over all the pick up and return was great
DOROTHY CPeople at counter were rude and tried to over charge me. They also changed the mileage amount so I was charged an extra 38.00 dollars for going over the mileage limit.
PAMELA MDo one rate for unlimited miles
SHAMEKIA STwo workers handling the work of four people and they did great, I had no issues at this location and it was a relief to have a working solution for moving my stuff 12 hours away. Great place, highly recommend.
MARCEL CThe lady at the front desk was rude. I will never rent a U-Haul from there
JARRETT JStaff was very accommodating, made process easy. SINCERELY, ELOISE HAMILTON
ELOISE HIs it possible to improve on Excellence?
ARTHUR KRepresentative was easy to talk to and work with. I will come back the next time I have a need....
BRENDA WGreat experience
Felix BThey forgot to charge me for a ball extrnder before I left with the rental but then charged me for it ehen I returned the trailer. And they didnt tell me the amount of the charge before hand. They made the mistake-they should have taken the hit.
DON CNot too keen on everything being done with the phone.
CHRISTENE Pi think it sucks that i have to have an i-phone to rent a truck, at 87 years old i have no use for one and don't need gps, can still read a road map had to wait till next day and get my son to come sign for truck
JOHN WAlways a pleasure to rent from broad st and Wrightsboro rd locations. Great customer service.
LIBBY SCheck the order and don't charge a person for one add on and then give them a cheaper one. I paid $10 extra for an appliance dolly because I was moving APPLIANCES. I was given a regular old utility dolly which costs less and didn't need anyway because I already have one of those.
CHRISTOPHER BThe staff are extremely knowledgeable and strive to make sure that customers have what they need. This brings about a desire from customers to return. I live on Fort Eisenhower, and the Gordon Highway location would be closer, but the warmth and caring shown by the employees keeps me coming back.
CELESTINE JYour district mngr in Augusta sharon is awesome very professional
VINCENT W | First ImpressionsSharon and Virginia were wonderful highly recommended
tyler w | First ImpressionsMy unit was accessed from outside which made loading unloading the truck much easier.
Gordon B | Overall ExperienceVirginia was Great excellent customer service I would highly recommend again
tyler w | First ImpressionsI received average customer experience while returning the one way rental. Many things went poorly. However, the one that stood out. While at the customer counter, (Sharon) I believe was her name provided poor service. I was in the process of getting a free 1 month storage unit that Uhaul graciously provided. She began to ask for alternate contact names, number and additional address. I was puzzled by the requested information as this information was given at time of rental. During one point of this conversation: (Sharon), stated " There is a storage company next door, that may not require as much information that I am requesting. You can try them if you like " Needless to say, I didn't make a switch to another company due to time constraints. My suggestion to this location. Do Better!
randy j | First ImpressionsVirginia was very helpful and courteous. She quickly took care of our truck rental and storage concerns.
MICHAEL S | First ImpressionsNot well lit for nigjt move.
ria e | Overall ExperienceEverything went great 👍
Tonya B | First ImpressionsThe team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…
Estela F | Online Move InThe prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.
ASHLEY E | Overall ExperienceVery pleasant and professional staff.
JEFF T | First ImpressionsI arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service
michelle w | First ImpressionsThe staff was phenomenal, helpful, resourceful, and kind. Great experience!
Cheryl P | First ImpressionsI think manger on duty for his name he was amazing a life saver and honest THANK YOU
marcus c | First ImpressionsThe staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.
Kristen G | First ImpressionsGreat customer service!! Lyvette Wesley made sure everything ran smoothly with my move.
cedrena F | First ImpressionsNever notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty
Jacqueline J | Overall ExperienceGreat friendly staff & facility.....Great customer service !
Derrick L | First ImpressionsKeep going up on prices.
Christian L | Overall ExperienceTish, was excellent! I came in thing our storage had been set-up and it wasn't. Tish saved the day and I really appreciated her help!
Janice P | First ImpressionsThe customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.
christine s | Overall ExperienceStaff terrible unskilled. Poor customer relations.
Robert K | Overall ExperienceThe staff was great!
CAROLYN D | First ImpressionsEmployees just not friendly and willing to help me as a customer. Very unskilled employees overall.
Robert K | Overall ExperienceThe access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.
Everett M | First ImpressionsStaff displayed poor customer service skills and a very negative attitude.
Robert K | First ImpressionsI have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.
Robert K | First ImpressionsWhoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn't return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I've ever seen in my life.
JOSHUA M | First ImpressionsSharon and her crew went above and beyond to help me with my storage issue. Los recomiendo, son excelentes. They are efficient and very nice.
Jane W | First ImpressionsExcellent place to store your belongings.
SAMANTHA S | Overall ExperienceOur unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!
ALEX K | Overall ExperienceVery professional, very helpful, very accommodating and overall very good experience!!
samantha p | First ImpressionsAmazing staff so thankful for them helping me.
CHERYL F | First ImpressionsDuring the summer I came by and the temperature in the building was almost 109 degrees
Juanita J | Overall ExperienceThank you for help n professional attitude...merry christmas
TEENA W | First ImpressionsI would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.
susie j | Overall ExperienceMiss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks
Eduardo E | Overall ExperienceThe supposed climate control thermostat was reading 98 degrees on Thursday
Juanita J | First ImpressionsI've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.
Clara M | Overall ExperienceThe employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not
DENNIS M | First ImpressionsOnly problem was the first unit I was shown had a broken lock.
JOHN L | First ImpressionsI will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.
Mercede B | Overall ExperienceI have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!
Steven M | Overall ExperienceGreat service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.
Tony D | Overall ExperienceThe owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.
Andrew N | Overall ExperienceGreat staff, not enough on certain days
ADAINE H | Overall ExperienceBrenda was very helpful, seems like a happy environment to work.
jannette q | Overall ExperienceStorage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.
ROBERT R | Overall ExperienceYou may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.
Danny C | First ImpressionsIt was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.
Tina S | First ImpressionsPlease email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.
grace B | Overall ExperienceThe staff was knowledgeable about the equipment as it pertained to my loving needs.
charles p | Overall ExperienceVery helpful and knowledgeable
charles p | First ImpressionsGracias
Hosea H | Overall ExperienceI will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn't know why that figure appear
Hosea H | First ImpressionsI did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month
mark y | Overall ExperienceOlder storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.
Dana S | Overall ExperienceCustomers don't matter here, especially that hitch guy.
B S | Overall ExperienceNo comments
MARVA T | Overall ExperienceVery friendly service. Clean storage units.
TIMOTHY C | First ImpressionsBrittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue
sue t | Overall Experience.
Quinton B | ReservationDifficult to get in contact by phone, would always go to a remote location. Other then that everything was good.
JONATHAN R | Overall ExperienceProvided services beyond the call of duty by assisting me with storage lock.
cathy g | Overall ExperienceNinguno
Selvina W | Overall ExperienceExtraordinario servicio al cliente
tasha b | ReservationI had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.
Alyssa I | Overall ExperienceHelpful staff makes all the difference.
Timothy K | Overall ExperienceNeed to do a better job sealing outside units so dust and pollen don't cover everything in unit
DAVID G | Overall ExperienceI rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.
TRACY L | Overall Experience