Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3289 comentarios

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Pick up took way too long as there were 8 people waiting in line ahead of me. I understand all the difficulties due to COVID be this needs to be addressed. Drop off was also extremely difficult as I found it very hard to find a place to drop off this trailer due to space.

Andreas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn h.  |  First Impressions 
Clasificación:
5.0

Explain in better detail how to backup with trailer

CARMEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnathan L. 
Clasificación:
2.0

Only one person working when we picked up the truck and one person working when we dropped it off. We had to wait 15+ minutes to get someone to help us in the lobby and there were several more customers behind me. I was not happy one bit. You need more staff to better serve your customers.

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
1.0

El cliente no dejó un comentario.

REINIER B. 
Clasificación:
4.0

More employees behind the counter. Saturday morning and only 1 guy. The line went all the way to the door. I stood there 40 minutes. Employees helpful though.

JOSE RAFAL R. 
Clasificación:
5.0

Update the registration forms for better uploading on emails. Always have a hard time uploading bol from U-Haul app. Very frustrating.

Pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TILLMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry T. 
Clasificación:
4.0

I rent from Uhaul often, and this location is improving with their staff, prior experience has not been great. This experience has been much better than the past 4..

Troy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
5.0

Easy in and out. Nice.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAAC G. 
Clasificación:
5.0

The service thats offered to obtain help labor to load or unload trucks was horrible

sergio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel A. 
Clasificación:
1.0

the gas level and mileage was not correct and it was not adjusted after I pointed it out . mileage was 12 miles higher than paperwork it appears this store is understaffed.

DONALD G. 
Clasificación:
2.0

I went over my mileage due to have 2 loads from lake wales to Tampa. I returned the truck on time with almost full tank of fuel but the wouldn't help a retired Army guy. Very disappointed!

Kevin B. 
Clasificación:
4.0

I think they should have more staff..but even with few staff they was so nice ...

IRVING R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

Bien

Alberto S.  |  Overall Experience 
Clasificación:
5.0

Change the closing time to a later time, for example; 9 pm

Gloria A. 
Clasificación:
5.0

Thanks excellent service

Arturo Arnoldo A. 
Clasificación:
1.0

The gas was not were the contract said and I noticed after I left the premises, I have the proof of it and I sent it but nothing was done and I got charge for the gas

jenny C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very nice and helpful staff.

PAUL L. 
Clasificación:
3.0

Kill the computer god who sends screwed up texts to everyone, causing chaos.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

stacy K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margaret O. 
Clasificación:
5.0

People running this location are great!!

George L. 
Clasificación:
3.0

The gentleman who helped me did not explain a couple important things. I had never driven that type of vehicle and was not given some very important information. Where the gas inlet was. It took me about 15 mins to find out. I had to use the owners manual to find it. Because of that I Just missed the closing time. Then when I dropped my key in the box it looked like I was supposed to follow a certain procedure to check the truck back in. I was not told about that. I thought I would have to pay an extra $20 because I hadn't done it. Last thing. When asked how long I would need the truck, I said probably until almost closing (it was 8 am). The clerk put 4 hours on the contract. Again I thought I would be charged extra. It was a somewhat nerve racking experience. I don't know if that is really an average but I'll give them the benefit of the doubt. I will say this though, when I came in the day before to reserve the truck. One of the guys who was checking out ( a different clerk about to get off) started the process for the other clerk before he left. That was above average . Thank for the opportunity to tell you about my experience.

JEFFERY W. 
Clasificación:
2.0

The Emergency call and Phone number is really BAD no body pick up the phone during emergency the road assistance contact really bad

jorge M. 
Clasificación:
5.0

Been here before and will return with my rental needs. Gracias.

Bruce D. 
Clasificación:
1.0

They could not understand English very well. They need more training and more people to work there. I will not go back to that place again. Horrible experience

Paulette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
1.0

Limited employees available for pick up and drop off. O dropped the vehicle off at my drop off time, an employee stated to just put the keys in the drop box. The didn't check the truck in on time and I was charged an extra day

Ebony A. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

The people and location were excellent. The 24/7 website return system was WORTHLESS. I spent an hour the night before trying to self return the trailer. First, your website could not interact with my phone browser. Then your website could not receive my location from my wife's phone (I had her come so that I could use her phone ). When I finally got to the last page (I deleted six of my apps to gain memory and used a different browser) and clicked "Finish Return" your poorly designed technology went back to the first page. Your system wasted an hour of my life and 30 minutes of my wife's. If UHaul did not have a monopoly on trailer rentals, I would never use you again. The team that convinced corporate to install this heartless, useless piece of machinery into your processes should be fired. Whenever I have dealt with human beings at UHaul, I have always been treated with respect and helpfulness. Whenever I have dealt with your computers, I have finished being frustrated and angry. My suggestion is to hire more personnel on the ground and fewer at the corporate offices, and eliminate or actually improve your technology.

MARK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfonso l.  |  Overall Experience 
Clasificación:
2.0

The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.

Antonio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn F. 
Clasificación:
5.0

Very professional and very fast service

Gilaine S. 
Clasificación:
5.0

Just wanted to note that we were on our way to Albuquerque and experienced a blow out of one of the tires on the car trailer. We called in an emergency and It took 3 1/2 hours before anyone came and replaced the tire. This is very unacceptable. I would rate the emergency maintenance process poorly.

OSCAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Great manager and team - pleasure to deal with!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERTO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Verna B. 
Clasificación:
5.0

Great staff. Very friendly and helpful.

Leigh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy R.  |  Overall Experience 
Clasificación:
5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Renita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arianna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roslyn M. 
Clasificación:
5.0

Good customer service

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it's very hot. Yet, I was charged! I want a full refund!

Barbara C.  |  Overall Experience 
Clasificación:
2.0

The attendant who helped us did not open the store on time, which caused a delay. He did not want to be there, and it came across quite strong, which made us feel like an inconvenience. I had a 9am pickup and a 12 hour reservation. He was on his personal phone with the front door locked at 9am. We had to knock and gesture to him to get him to unlock the door and get our trailer. His overall negative attitude was a horrible start to the reservation. He also forgot to give us the dolly I reserved, after confirming that I paid for one during check-in. When we drove back to go get it, he said he did not have one and tried to give us a hand truck, and yet my partner saw one right behind him and had to ask for it before he provided it to us. No issues with the trailer or reservation.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENZY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie A. 
Clasificación:
1.0

Not enough staff at this location causing major wait times. Instructions were not clear during last rental cause an added $20 fee. When I mentioned this to the manager he indicated that they have nothing to do with it.

ANDREAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

mercedes D. 
Clasificación:
3.0

This location was not properly staffed. Perhaps it is COVID related.

Andreas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

verna b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M. 
Clasificación:
5.0

The 2 wheel straps on car transport were not abot to use. It was either stuck, damaged or i couldnt figure it ou so glad i had extra straps to tie down the car to transport.

Seo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando B. 
Clasificación:
4.0

El cliente no dejó un comentario.

cathrine G. 
Clasificación:
5.0

Mr. Martin was very pleasant and patient.

Teasha W.  |  First Impressions 
Clasificación:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  Overall Experience 
Clasificación:
4.0

Very affordable

MICHAEL P. 
Clasificación:
5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

RAVINDRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashanna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary N.  |  First Impressions 
Clasificación:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Clasificación:
5.0

Over head door was hard to open . wires hanging down where it had been repaired.

Stephen Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN V. 
Clasificación:
5.0

I prerigeristered so, the process was really easy. I arrived and my truck was gased and ready. And the return was just as easy. 6 hrs just $81 can't beat it.

James R. 
Clasificación:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Excellent service and ease of use

RAVINDRA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc F. 
Clasificación:
5.0

Great customer! I've used this location several times and I'm always happy with it!

Justin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

Returning after hours was a bit of a hassle.

RENEE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE F. 
Clasificación:
5.0

Great customer service.

CHICO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arguelio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE J.  |  Online Move In 
Clasificación:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

Muy buen servicio del agente

Maria I.  |  First Impressions 
Clasificación:
5.0

The staff was professional

MARTIN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex C.  |  Overall Experience 
Clasificación:
4.0

Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!

Samuel P.  |  Overall Experience 
Clasificación:
3.0

Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.

Richard H.  |  First Impressions 
Clasificación:
5.0

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

MARIO Q.  |  Overall Experience 
Clasificación:
5.0

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

felix w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice B.  |  Overall Experience 
Clasificación:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarik H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel Q.  |  Overall Experience 
Clasificación:
5.0

Very nice great service

CHARLES L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRESA F.  |  First Impressions 
Clasificación:
5.0

A great place to storage your belongings

RAFAEL R C.  |  Overall Experience 
Clasificación:
5.0

Good location,nice staff.

Roberto G.  |  First Impressions 
Clasificación:
5.0

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

SHAWNIQUE H.  |  First Impressions 
Clasificación:
5.0

El personal muy profesional

MARIO Q.  |  First Impressions 
Clasificación:
3.0

That price was different

Alberto S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elanys m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue D.  |  First Impressions 
Clasificación:
5.0

Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

Carlos M B.  |  First Impressions 
Clasificación:
5.0

Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

maitland j.  |  First Impressions 
Clasificación:
5.0

Great and fast service

Antonio J.  |  First Impressions 
Clasificación:
5.0

Great experience. Very helpful.

Heather P.  |  First Impressions 
Clasificación:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa b. | Reservación
No se han enviado comentarios para esta ubicación.

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