Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3,989 reviews

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road, Across the Street from the FedEx Shipping Facility)

(813) 249-9677

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road, Across the Street from the FedEx Shipping Facility)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

This is a busy location. We waited an hour in line to check out our vehicle. They only had one person at the front desk.

Angela M. 
Rating:
2.0

I didn't get the truck that I reserved. Also, they charged me $20 late fee even when I returned the truck 16 hours earlier. I called several times, the person who answered told me the manager would get back to you, that never happened. This isn't about 20 fuc... dollars, this isn't the America I know.

Luis J. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Personel at the drop off facility were very friendly and made me feel great after that long drive. Thank you. Steve G.

Steven G. 
Rating:
5.0

Waters Avenue UHaul is the best!!!

Mercedes P. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Online Move In 
Rating:
5.0

Esta bien

Raul L. 
Rating:
5.0

Great Service

David L. 
Rating:
5.0

Fantastic experience on return easy and fast

MICHAEL G. 
Rating:
5.0

🙏🏽🌹❤️

Duane F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel R. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER B.  |  First Impressions 
Rating:
5.0

I found good service and not to mention the price, it was excellent.

Danger S. 
Rating:
5.0

Customer did not leave a comment.

Alisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Marina G. 
Rating:
5.0

Customer did not leave a comment.

REINHARD B. 
Rating:
5.0

Very friendly employees both at the desk and return.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Martha V. 
Rating:
5.0

Pick up was easy. However the system was not working well so the checkout at the end was delayed while the WiFi was being restored.

Paul T. 
Rating:
5.0

I just didn’t like the fact that the atender told me that I needed to buy a locker and at the end she told me that it’s now it belong to me, listen, I don’t need that kind locker and I told her that I had locker and she told me that I need to use the U-Haul locker. It’s necessary make me buy a locker.

Tamara R.  |  Overall Experience 
Rating:
1.0

I picked up the Truck at 7 pm in the evening , the person at the customer service does not know how to greet the customers, I know it's almost closing time on a Friday, but I feel they need customer handling training. While dropping off the truck, I parked the truck in front of the U-Haul center ., the person asked me to park it in the cleaning area where they clean the Truck when dropped off. The person said he has to clean the truck and spoke as if it's my duty to park cleaning area not his - lol bunch of lazy folks in there

MANOJ PANAMBUR S. 
Rating:
4.0

The guys were real helpful to get us Checked in and also with extending my time! Thank you!

Debra Ann G. 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

A little pricey but was worth it. Thank you

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS E. 
Rating:
3.0

Check in app was disappointing.

John G. 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RACHELLE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar D. 
Rating:
1.0

I drove less miles and was not refunded money, was the point

Jose A. 
Rating:
5.0

Always great

Enrique N. 
Rating:
2.0

My scheduled hitch install was not entered correctly in the location's system so my install was not on their schedule for the day causing me to alter my entire day to get hitch installed.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Ronald I. 
Rating:
5.0

Customer did not leave a comment.

Chuan K. 
Rating:
5.0

Good service

RAFAEL R. 
Rating:
5.0

Not a thing! Rental truck is AMAZING!! Staff is friendly and knowledgeable!!

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Todo fue con mucha cortesía muy amable todos los trabajadores 😉

Sigfredo V. 
Rating:
5.0

Very nice crew very helpful thanks

Ramon G. 
Rating:
5.0

very good customer service

Hieu N. 
Rating:
5.0

Customer did not leave a comment.

steve s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aryam M. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Christopher Jame M. 
Rating:
5.0

The U-Haul team at the West Waters Ave location were very nice & helpful at the pickup & drop off of the reserved 9' Cargo Van! Thanks again & Happy New Year!!

Jose F. 
Rating:
3.0

Gearmo gave me wrong contact number to call back. Was very disappointed.

cheryl C.  |  First Impressions 
Rating:
1.0

You can try not typing off your customers.

Kareen K. 
Rating:
3.0

Customer did not leave a comment.

lazaro m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonelle E.  |  Overall Experience 
Rating:
5.0

The young lady who took care of me was both professional and courteous.

Joseph B. 
Rating:
4.0

The Van had a horrible smell in it. There was no garbage in it but it smelled really bad!

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Luis Angel P. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie P. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
3.0

Customer did not leave a comment.

Debbie L.  |  Overall Experience 
Rating:
2.0

let people know ahead of time the stipulations with using the cash app card.

robert P. 
Rating:
5.0

Customer did not leave a comment.

Binh H. 
Rating:
5.0

Great service

juli P. 
Rating:
5.0

Customer service was excellent!! Very pleased with the whole service department

MARK M. 
Rating:
5.0

Great amenities! customer service was Stellar; really appreciated the girl at the desk. Clean.

Teresa J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo M. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Andreas B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

My card was charged twice, once for $258.56 when I returned the van then a short while later i was builled $285.50. Now we have to wait 4-5 buisnes days for the funds to be returned.

solanch Q. 
Rating:
4.0

Thanks

Hayder S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE N.  |  Overall Experience 
Rating:
5.0

Good customer service

Erica R. 
Rating:
5.0

Service was excellent and equipment work very good.

Mario G. 
Rating:
5.0

Truck was rented to me with none of the charging ports on the dashboard working. I was driving over 900 miles using my iPhone GPS. I had to stop and charge the phone elsewhere since the charging ports did not work. Otherwise, the truck was clean and well maintained.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ariel R. 
Rating:
5.0

Thank you

Ramon A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
1.0

Give better training to customer service representative. I was given verbal instructions ti leave the truck and keys in drop box by 8am and there would be no additional fees never mentioning I had to use the app to state truck was returned. Then charged a cleaning fee of $30 because there was a shoe left behind from the move. Very disappointed with the service

solanch Q. 
Rating:
5.0

Very friendly and professional staff

Richard D. 
Rating:
3.0

The hispanic attendant was not very nice and not professional when we asked questions.

Sandy A. 
Rating:
4.0

Actually clean the truck prior to giving it to the customer and falsely claiming that in fact it was clean... It smelled like an ash tray...not happy with the experience this time around

Jorge D. 
Rating:
5.0

Excelente la atención y muy rápido todo.

Jose Ramon P. 
Rating:
5.0

Customer did not leave a comment.

suresh G. 
Rating:
5.0

Excelent service

Juan C. 
Rating:
3.0

This location always has computer problems/system wide computer crashes-sometimes they can't even rent vehicles!But the last time was great I was in and out quickly

Paul B. 
Rating:
3.0

Re: moving into a storage unit here is a pain. The property doesn't have ample room for vehicles.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

temeka S. 
Rating:
5.0

Need more employees.

Darling P. 
Rating:
5.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

YARIEL P. 
Rating:
5.0

Customer did not leave a comment.

dianet R. 
Rating:
5.0

Customer did not leave a comment.

Abel D. 
Rating:
5.0

Guillermo went above and beyond to help me with my issues on the hitch wiring and the trailer lights plug. He was able to identify the problems immediately, researched and got what I needed (they had the part there), and then install on the spot. (I was fortunate enough that an appointment at that time was a no show, and he volunteered to take care of me right away. He could have taken a break, and had me set an appointment another time, and he helped me instead.) I had been to two other locations, who said they would try - but didn't feel comfortable that they could "get it right". 99 Jeep Cherokee, can be tricky with wiring. Guillermo knew exactly what to do. Additionally, he tested the plug afterwards TWO DIFFERENT WAYS. He had a plug that would indicate it working, but then also asked me to back up to a trailer setup and "we test it to be absolutely sure". Very pleased.

Rik M. 
Rating:
1.0

You need to revise seriously the performance of the staff. There's no customer services whatsoever, over charge on millage consumed by customer and to many eregularities going on.

Edward D. 
Rating:
3.0

You do not have a big enough place. We drove around looking for a place to park our car while we went in to pick up a rental. Returning the rental vehicle was also difficult by the limited space available at your business.

DENNIS M. 
Rating:
5.0

Highly recommend!

james T. 
Rating:
4.0

Waited in line for a long time, even though I had a reservation. Only one guy at the desk, and each customer's transaction took a long time. Computers were slow and were not showing much of the info I had entered when I reserved the trailer. Employees courteous, friendly, very professional and competent.

Kristi T. 
Rating:
5.0

Outstanding service and professional staff.

Ruben G.  |  Online Move In 
Rating:
4.0

Checking lights and brakes on the return is good for UHaul but wouldn't it make sense to check these key emergency items with the customer before they drive off with the rental?

Calvin L. 
Rating:
5.0

Customer did not leave a comment.

Brady K. 
Rating:
4.0

Customer did not leave a comment.

ROSALIND P. 
Rating:
5.0

I LOVE This location! Clean, Courteous & Quick Service.

Danielle F. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Awesome service

Francel J. 
Rating:
5.0

Great experience! Friendly and professional staff ! Two thumbs up!

latroya D. 
Rating:
5.0

Awesome service

Francel J. 
Rating:
5.0

Customer did not leave a comment.

Luz R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deibin L. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW P.  |  Overall Experience 
Rating:
5.0

The best service team in uhaul! Thank you front desk team. Maintenance team and special shout out to Marin.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Glenn Q.  |  Overall Experience 
Rating:
5.0

We had a great experience! Every staff member we encountered was friendly and helpful.

susan M. 
Rating:
5.0

Friendly and prompt service

DONALD R. 
Rating:
5.0

every person i met who worked there was super friendly and polite a very pleasant experience

Richard B. 
Rating:
5.0

Great team, great service, they are THE BEST

james T. 
Rating:
4.0

Customer did not leave a comment.

don B. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Everyone was very kind and helpful! Excellent experience!

Carol C. 
Rating:
4.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremias V.  |  Overall Experience 
Rating:
5.0

It was a great costumer service, very helpful

lazaro m.  |  First Impressions 
Rating:
5.0

Recommend. Great place 👍👍👍

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traces B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney K.  |  Online Move In 
Rating:
4.0

The price is very high 200.00 a mouth .

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Online Move In 
Rating:
5.0

I parked my RV at U-Haul for 12 years and I never had any issues. Definitely recommending it!

STAN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shimeeka J.  |  Overall Experience 
Rating:
5.0

Thanks for the space

Janell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHELLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maday A.  |  Online Move In 
Rating:
1.0

There's a huge roach infestation at this place .....had to call a pest company to fumigate all my belongings before entering these to the house And I have pictures to prove the amount of of roaches inside the storage

CHRISTIAN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquetta M.  |  Overall Experience 
Rating:
2.0

Payments kept going up

MIA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORLANDO S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodna K.  |  Overall Experience 
Rating:
4.0

very good assistance from the staff.

Carlos G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CECELIA L.  |  Overall Experience 
Rating:
5.0

Would prefer 24

Daniel B r.  |  First Impressions 
Rating:
5.0

Great staff and great facility!!

Diana R.  |  Overall Experience 
Rating:
5.0

Keep doing the same thing

Carlos R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROMY L.  |  First Impressions 
Rating:
5.0

Yo, lo utilizaría nuevamente.

miguel p.  |  Overall Experience 
Rating:
5.0

Excelenta es servicios siempre dispuestos a servir .

ruben h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlette j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helena O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frankie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joseph c.  |  Overall Experience 
Rating:
5.0

Uhaul made the experience easy in a very stressful situation after the hurricanes in Daytona.

TERRY L.  |  First Impressions 
Rating:
5.0

Hector was awesome , very helpful , knowledgeable and professional need more like him

Carlos R.  |  First Impressions 
Rating:
5.0

Guillermo and his team are very professional and friendly. He worked with me on my arrival and departure needs & went beyond my expectations. His operation is an absolute “10” on my scale and I HIGHLY recommend his location for all moving & storage needs!!

STEVEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISMANY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coeletta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bahari r.  |  First Impressions 
Rating:
5.0

I LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!

BISMEIRY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTINA B.  |  Overall Experience 
Rating:
5.0

Guillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus

STEVEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
4.0

The experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.

Sallye p.  |  First Impressions 
Rating:
5.0

Muy buen servicio

RAUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald P.  |  Overall Experience 
Rating:
5.0

Very clean and friendly place

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas d.  |  Overall Experience 
Rating:
5.0

The place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.

LUIS D.  |  First Impressions 
Rating:
4.0

Thank you

Anthony V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YANKIEL C.  |  First Impressions 
Rating:
5.0

We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAMIEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINGO B.  |  First Impressions 
Rating:
1.0

The truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money

CARMEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
5.0

They’re all professional.

juan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzie S.  |  Overall Experience 
Rating:
5.0

Guillermo (sp?) was amazing. He was always friendly and very helpful.

Jonathan Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
5.0

Excellent based on what we needed

Guillermo M.  |  Overall Experience 
Rating: