Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3,401 comentarios

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Actually reserve the vehicle for the costumer. The van I rented was not ready on time , was dirty (coffee cups and spills left over from the previous user), and the vehicle was given with mechanic issues. I wanted long for bad service

Trinity S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  First Impressions 
Clasificación:
4.0

Arrived on time to my scheduled pick up for 10am. Received my truck an 1hr and 1/2 later and was able to check out on the premises. My reservation was done online. I dropped off my truck rental 1 1/2 hours later. So, now I have to pay the $20 after hours charge. In addition the reservation uses the time only that way. To turn in the vehicle took me atleast 30mins to do online. That was because the store location barcode was not in an obvious spot. I checked the door, truck side and other obvious ares where it could be. Finally found a barcode way high above on a memo above a padded multi lock. Return process was very different.

LATOYA M. 
Clasificación:
5.0

Good service

Hugo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

emilson C. 
Clasificación:
1.0

The employees didn't know how to rent anything to me it took 3 of them and over an hour for me to get out and there was nobody in front of me. After all that I accidentally left my tablet in the van that I rented I come back and tell them about it and after tracking the kid down that checked in the van because he had the keys and had locked the van he told me he didn't see it but I left it in the door running navigation when it was finally found it was hidden in the back of the van turned off. Let's just say I won't be going back to this location

William D. 
Clasificación:
5.0

They’re all professional.

juan s.  |  Overall Experience 
Clasificación:
5.0

2 trailers were not serviceable the third was good. Staff VERY good at this location. Yes I will go back there.

Marlen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE H.  |  Overall Experience 
Clasificación:
2.0

New trucks will be a good services.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVON C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina M. 
Clasificación:
5.0

Good service. Good experience

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzie S.  |  Overall Experience 
Clasificación:
5.0

Guillermo (sp?) was amazing. He was always friendly and very helpful.

Jonathan Scott S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M.  |  First Impressions 
Clasificación:
5.0

Nothing. All Eccelent

Jorge A. 
Clasificación:
3.0

I did an express check-out and nothing about it was "express". Had only one person working---took almost 30 minutes for me to get u-haul, only to find out my dolly, hand truck and blankets were not ready. FYI: the person working at counter was very nice, but the overall experience not what I was hoping for.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond b.  |  Overall Experience 
Clasificación:
5.0

after the initial set up it was great and I would definitely do a pick up like this again

Latasha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa D. 
Clasificación:
5.0

My experience at this location was excellent. The personnel were professional and courteous. I will go back.

Bronnel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio B. 
Clasificación:
5.0

Very easy rental

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH W. 
Clasificación:
4.0

However, the after hour return procedure was not sufficient. I tried following directions to scan the locations barcode to show proof that I was there and I couldn't find the barcode.

TYRESIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill A. 
Clasificación:
4.0

El cliente no dejó un comentario.

raymond b.  |  Overall Experience 
Clasificación:
5.0

Excellent based on what we needed

Guillermo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica T.  |  Overall Experience 
Clasificación:
5.0

Check fuel levels!

Bruce D. 
Clasificación:
1.0

When I got to the Uhual to pick up my truck , after already making a reservation, there was not a single employee inside . We had to go and search for a worker . Them Encountered problems while checking in , making the process way longer than anticipated. THEN, when I went to return my truck after hours the online website I was instructed to use did not work . I tried it 20 times on two different phones and it did not work. After this I called customer service to make sure I was not charged extra money , and I was on hold for an hour and 10 minutes before they hung up . Resulting me in no help at all and extreme frustration. I do not recommend . It was a horrible experience .

Hannah B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
3.0

NEED TO DO BETTER JOB OF QUALIFYING RENTAL ON TRAILERS. NEED TO CHECK CONNECTIONS WITH A TOOL NOT GUESSING

Richard S. 
Clasificación:
5.0

N/C

CARMELO S. 
Clasificación:
4.0

The only problem we had was the length of time we had to wait to get our rental. It was a Sunday morning and they only had one poor guy trying to get rentals out to seven people waiting in line. But he did an exceptional job. It did take an hour to get done but it wasn't his fault.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

Check in very nice and knowledgeable

steve s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector R.  |  First Impressions 
Clasificación:
4.0

The area to pull a trailer is tight with the storage containers right there. More space to turn around and leave the facility would be nice. Associates very friendly and helpful!

Stephen A. 
Clasificación:
4.0

Everything is fine the way it is.

Victor S. 
Clasificación:
5.0

Easy and smooth and was able to get in and out with no issues!!

Chris H. 
Clasificación:
2.0

Reserves two dolleys ahead of time. Had to turn around after picking up the truck because the uhaul associate did not load them in the truck. Will not be returning to this location

JAMES E. 
Clasificación:
5.0

Muy profecionales. En sus trabajos.

juan s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHITNEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C. 
Clasificación:
5.0

All good

MARLON O. 
Clasificación:
3.0

Slow service.

JESUS B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Adilen G. 
Clasificación:
3.0

It really wasn't the location's fault as there was a ton of confusion in location and they were severely understaffed and the customer service reps that were there had limited knowledge of to satisfy my needs. I was charged more than I was supposed to and the gentleman trying to assist couldn't and I was in there for 3-4 hours all together.

SAMANTHA H. 
Clasificación:
4.0

The computers were not on line when the store opened. This made check in slow. Store needs to open on time also.

AMALIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johannes N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

VERONIA G. 
Clasificación:
5.0

Good customers service

TANIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jamal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

roland V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo M.  |  Overall Experience 
Clasificación:
1.0

Almost $130 to use a 10' truck one way- really! Please review how long we actually had custody of the truck: you can see how long we used the truck, swept and refueled, as well as returned truck with travel time.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

Fast and knowledgeable

Miguel J. 
Clasificación:
2.0

Ubicar una UHAUL más cerca a la Armenia Ave & waters renta de camiones & trailer y al igual más vehículos disponibles

Hugo G. 
Clasificación:
5.0

All the employees did an awesome Job especially the customer service

Kristine M. 
Clasificación:
5.0

The staff at my Uhaul location is the best. The staff is always helpful and friendly. It is a quick in and out transaction , if you have a reservation is a smooth ride. I think you should have a reward system, and if you do have it already make it more accessible. Gracias.

Giselle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

Everything is fine the way it's.

Victor S. 
Clasificación:
1.0

I booked a reservation for a pickup truck at this location, and my reservation was confirmed. When I got there I was not only told there weren't any pickups available but there weren't any cargo vans either. They upgraded me to the 10' box truck. This wasn't an issue, but I was then told I would have to pay 99 cents a mile instead of the original 59 cents a mile I booked and was confirmed for. I was told to ask to lessen the charge when I return the equipment, but the reps I dealt with didn't seem to want to help. So they told me I would be getting a call later that day from the manager to possibly get the rate lowered to what was quoted, but instead of receiving a call I just got billed and I received the receipt for the $.99 per mile. I didn't get the equipment or the rate I was promised at no fault of my own, and I had to pay more because of it. Very unhappy with this location.

Connor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUHE Z. 
Clasificación:
1.0

Made an online reservation then waited 30 minutes in a vacant store for associate to come I'm who took photos of my drivers license with his personal cell phone. Will not be back.

NISREEN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY R. 
Clasificación:
5.0

I think is good the way it's

Victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario S. 
Clasificación:
1.0

Rip off

BRANDON R. 
Clasificación:
5.0

All was excellent.

Joseph Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

osvaldo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shacoya B.  |  Online Move In 
Clasificación:
5.0

Best manager Guiilermo

Yaneysi P. 
Clasificación:
4.0

Price was great, convenient location, trailer ready, and friendly personnel. However, please tell me while I'm there to do the inspection online and while you are hooking up my rental trailer about how not to drag the chain instead of when I return for help before getting on the interstate.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marialies W.  |  Online Move In 
Clasificación:
4.0

I would have given an Excellent if not for the long wait during pickup that had me an hour late for work. Pick up scheduled for 8:30 I didn't get out of the store 10:45 am. The guy there was working as fast as possible being by himself.

Tanya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramos Gonzales V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
5.0

Nothing great wonderful service from the store manager Guillermo

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RADYMIR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorine C.  |  Online Move In 
Clasificación:
3.0

The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.

Nicole b.  |  Online Move In 
Clasificación:
3.0

We did the online check in the night before. Got to the location to have to wait 45 minutes or more to get the truck which they had to clean while we waited and they stated the gas was just below 1/4 tank. As soon as we pulled out of the drive the low fuel light came on and we had to worry about timing getting gas with the movers we had hired through uhaul. The movers were above and beyond amazing but uhaul was kind of a let down. Why check in and submit your license online just to have to wait anyway and give all the info all over again. Plus they forgot to give us the large furniture dolly. Hopefully I get the refund I was promised if u filled the tank to an actual quarter tank full. We shall see I suppose.

Nicole B. 
Clasificación:
2.0

Pick up took way too long as there were 8 people waiting in line ahead of me. I understand all the difficulties due to COVID be this needs to be addressed. Drop off was also extremely difficult as I found it very hard to find a place to drop off this trailer due to space.

Andreas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn h.  |  First Impressions 
Clasificación:
5.0

Explain in better detail how to backup with trailer

CARMEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnathan L. 
Clasificación:
2.0

Only one person working when we picked up the truck and one person working when we dropped it off. We had to wait 15+ minutes to get someone to help us in the lobby and there were several more customers behind me. I was not happy one bit. You need more staff to better serve your customers.

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
1.0

El cliente no dejó un comentario.

REINIER B. 
Clasificación:
4.0

More employees behind the counter. Saturday morning and only 1 guy. The line went all the way to the door. I stood there 40 minutes. Employees helpful though.

JOSE RAFAL R. 
Clasificación:
5.0

Update the registration forms for better uploading on emails. Always have a hard time uploading bol from U-Haul app. Very frustrating.

Pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TILLMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry T. 
Clasificación:
4.0

I rent from Uhaul often, and this location is improving with their staff, prior experience has not been great. This experience has been much better than the past 4..

Troy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
5.0

Easy in and out. Nice.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace C.  |  First Impressions 
Clasificación:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Clasificación:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Clasificación:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Clasificación:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE J.  |  Online Move In 
Clasificación:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott W.  |  First Impressions 
Clasificación:
5.0

The staff was professional

MARTIN G.  |  First Impressions 
Clasificación:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna W.  |  First Impressions 
Clasificación:
5.0

Very nice great service

CHARLES L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRESA F.  |  First Impressions 
Clasificación:
5.0

Great experience. Very helpful.

Heather P.  |  First Impressions 
Clasificación:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa b. | Reservación
No se han enviado comentarios para esta ubicación.

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