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John B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at West Dimond
Testimonials From Recent Customers
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Corunna is a dynamic and helpful manager!
JONE ATrain the front desk workers on basic customer service.
LOUISE BVery helpful indeed
CALVINA MCorynn Morgan General Manager is phenomenal! Corynn is ABSOLUTELY driven to provide the best customer service and provide a respectful environment for the staff and the public. Corynn is intelligent, teaches others and leads with perfection. What a TREAT to be in a business where the staff is working hard and efficiently, and has a supportive surrounding. THIS makes a customer's experience great, even if the customers are less observant of the fact. Additionally, the staff are respectful, willing to listen and try to respond to the needs of customers the best they can. Corynn puts up signage and asks for customers feedback proactively. Running a business like this comes with a wide range of people, and Corynn is on top of this matter in the best way possible! Thank you! I feel so thankful to have the use of a clean vehicle and service from staff I can trust!
SABRINA JI could not complete the after hours check in for truck.
Keven K | Online Move InThe employees were very kind and helpful to any questions I had. Definitely be a repeat customer. Thanks UHaul
richard EKimberly is a real pleasure to do business with.
DAVID LExperience was good, but it was understaffed.
Gabriel MThe person I dealt with at checkout and return was very professional, calm, and polite while also being very informative of charges before hand. Good experience.
GARRET SI had my reservation on my app and the lady couldn’t find my reservation
Allyson SCustomer Service was excellent!
LESTER MCorynn and all the staff have got the greatest service attitude. The store is clean and sharp. I used 2 Uboxes and a storage unit and the process of picking up and dropping off, setting everything up was so smooth. Best UHaul facility we have used.
ROBERT V | First ImpressionsStaff went above and beyond! General Manager assisted me and I love people who love their job! 10/10 DEFINITELY RECOMMEND
Tihana MThe general manager greeted me with a huge smile and handshake which I loved and answered all of my questions with a beautiful facility that's well maintained!
TOBY D | First ImpressionsStill haven't gotten a receipt.
EBEN BVery good service and nice facilities.
Bonnie C | First ImpressionsU-Haul has always provided courteous and prompt service.
CHRISTINA BStaff was super friendly and helpful!
Jasmin B | Overall ExperienceThe experience overall was great. The UHaul team allowed me to pick up the rental truck a little early. The truck worked great for my scheduled work. The facility was amazing, being new and providing more than expected services, I was impressed. I would recommend this location over all other locations and not just in Alaska but I would recommend this location over other locations throughout the US that I have seen.
JOHN RAbsolutely the most frightening rental experience ever. Midway through a ten day rental I received an email stating that I had stolen the truck and currently owed over $11,000. I immediately went to the Uhaul office and am now in the midst of a lawsuit. Uhaul accepts no responsibility even when employees acknowledge wrongdoing.
RICHARD HThe check in process was a little to be desired but it all worked out in the end. The gas level was way off and I called the CSR immediately that I just rented from and he noted it on the account and when I returned the truck there was no extra charges or anything. The gentleman that helped me was very kind. The drop off was not the best and the CSR was not very well put together either. I understand it is "U-Haul" but the professionalism in dress should matter too. The lady told me I had to go outside and fine the gentleman who just pulled the truck up and he would assist me. It was pouring rain and windy. After waiting for 20 minutes in line she finally called to get help , then didn't get a response so she sent me to look for my own help (shaking my head) I will rent here again because it is so close, but maybe on the weekend have more people available to drop what they are doing and help on the inside as well. If I would not have been returning I would have maybe left and went to another location. OR look at the amount of rentals you had out the day before and anticipate people not just leaving the rental , they want to actually come in and return it or the amount of people who rented online, then of course you have walk ins.
Lisa SStaff was great and very helpful
archie m | Overall ExperienceEverything was great
CLIFFORD LSome staff more helpful and friendly than others. Remember your customers may be more stressed than you. Smiles always help.
Michael C | Overall ExperienceWhole process was very easy and convenient.
Amy OHappy
George D | Overall ExperienceGood service Good people thank for business for you guys
GASOLOGA TVery very helpful
NANCY M | First ImpressionsVery professional and knowledgeable of the rental/return process and their jobs.
David WI reserved a van about a year ago. We got there and the van was available but the keys were at one of the employees houses. I had asked to speak to the manager but the lady at the counter said he was in the bathroom. I was there for over an hour and the manager would not come out and offer an explanation or a compromise. I asked if there were any other locations in the area that had vehicles to rent and she said no without really checking. I called corporate and they found a location a ways away that could rent us a truck. The girl said she would offer a $50 dollar discount but when I got to the new location they said that wasn't plugged into the system. I was late for a charter for 19 people that we ended up missing and I also ended up having to pay more with no real explanation. Extremely frustrated with the whole situation and how it was handled. The girl that helped us was kind through the whole process though. This isn't right.
Jack TSolid team over here at this location, well maintained facility, great and friendly staff.
Travis RHad three people assisting us, all were very helpful, from beginning to end. Gracias
Aaron DWe had a wonderful experience moving from Seattle to Anchorage using the U-Haul boxes. It was very easy to pack and delivered in perfect condition! I would highly recommend this method for convenience and cost.
Joshua HOnly had 5 days. Asked for regular dolly and a utility dolly. Only received regular dolly. Paid for 100 miles in advance. Didn't use even close to that. I received absolutely no money back. I should have gotten 1days use back and mileage back. Didn't get either. Got ripped off...
brandy GKeep doing what you are doing.
Harry GThere was a discrepancy on my billing and I called the facility manager to resolve the issue. Corynn and I spoke and she assured me the issue would be resolved. It was and all parties parted ways with positive vibes. Thanks for the assistance and rental unit.
John A | Overall ExperienceThe van I was promised was not available the truck I was given instead was a pile of junk weather stripping around driver door falling off so it leaked. Transmission was about shot so it shifted very rough had over 100,000 miles on vehicle did not run well.
Tony HIt would be nice to make sure the vehicle is checked in before the customer leaves.
Lupe MCleaning vehicle
DANIEL Mthe inside windshield had a haze to it and it was hard to see . from the sunshine.
DEAN TI didn't have my phone with me when I pick up the truck. The gas gauge was not as full as the check out contract stated. I had no time to run in and clear up the situation.
Johnny BEveryone is cooperative and kind.
elicer bApp works great !!
Randy MKimberly was very helpful and the overall experience was great!
Theresa ARaymond was very professional and did a very great job. Love the new locations on west Diamond.
Leland CI was told by the worker when I dropped off the van they I would receive an email receipt. I have not yet received it.
Blaine WNothing to improve. Availability of vehicle was sufficient and we were able to get our move completed in one day, because the size of the box truck was adequate for our needs.
Vivian MNothing wrong with the hitch installation, but the customer servicing/scheduling is an absolute mess. My appointment was changed without my knowledge twice. They couldn't figure out if they had the parts they needed for me not. It's impossible to get through to someone who works at that location. I was put on hold for 15 - 20 minutes multiple times. The employee working the desk when I dropped off my car was clearly intoxicated. I will email the manager of this location directly with the name of the employee.
emily lthe manager was very helpful, professional and pleasant to work with
Robert MService was very professional and fast.
Keith M | First ImpressionsMske it easier to rent after hours or dont even offer after hours becsuse the app doesnt always work
Martha KThis U-Haul location is brand new, which is partly why I chose it. The female employee who checked me in was very efficient and knowledgeable. However, the 5x8' cargo trailer that I received (for my 3,200-mile trek across Canada from Anchorage to Minneapolis) was in rough condition. Aside from the dilapidated exterior (peeling paint, dry-rotted plywood, sun-bleached vinyl wrap) and rusted out wheel rims, there was a huge L-shaped crack in the front panel of the trailer (where an object had punctured the trailer from the outside-in) causing my belongings inside to get soaking wet as we drove through rain and thunderstorms over the course of 6 days on the road. We noted the cracked exterior upon picking up the trailer (and submitted pictures of the damage via the mobile check-in process) but no alternatives were offered. There was another trailer on the lot that appeared to be in excellent condition, but we were given the run-down trailer instead. Considering I was forking over $800 for the use of this trailer, you'd think U-Haul would have made some effort to provide their customer with quality equipment worth such a high price tag. TLDR; location and staff good. Equipment sub-par (no longer road-worthy).
Hannah WOverall great experience, very nice new facility, and very friendly staff. Rented a car-hauler trailer, which worked out perfect for hauling Trex and lumber. :)
BRAIN NThis was my first experience for renting a moving truck and let me tell you I've never seen such a clean and well organized storage place! Trucks were cleaned well operated and they got different kinds of options for your need. I rented a truck and to find out we got a free storage rental space because of the promos they got going I think I'd recommend this location to everyone
Joven VAlways anazing service!
VIRGINIA F | Overall ExperienceI booked online at another location and it was a complete failure. Staff at that location and this location were very helpful.
Matthew SExcellent customer service from Cory
Jean K | First ImpressionsGracias
EMIL CStop collecting three points of contact for rentals and if you do, at least advise people BEFORE they pick up.
Erika EI brought in my vehicle at the appointment time, they were surprised that nobody called me to inform they didn't have the hitch iin stock yet. Made a new appointment for 1 week later. Brought in vehicle at the new appointment time and they informed it would be all day to install. I called them near closing and they informed it was not ready. They finshed just before closing the next day and I had to rush over with only 30 minutes notice before closing. The work performed looks OK but not great. There are loose fasteners and a missing fastener. The way they cut away the plastic on the bumper was very rough, they should have a better tool for this.
David WWhile we would have preferred to work with an east Anchorage location, since we live in Eagle River, I did find the staff and in particular, Kimberly, the manager, very helpful in making good on her promise to provide us with the trailer we needed despite the very busy time of Alaskan summers! Job very well done - kiddos to you!!!!
David MWe had an excellent experience.
Romina BI picked up my truck and pickup went fine. A few hours later, however, as I was loading the truck I noticed that it was leaking from the roof. I called the pickup location and they directed me to the national number, who told me I had to talk to roadside assistance. I spent a very long time on the phone with roadside assistance who ultimately told me that there were no trucks in Anchorage and that I could drive to another town to pick up a different vehicle if I wanted. I was not going to drive an hour each way uncompensated just to get a different truck that may or may not be better so I just threw a tarp over my stuff. Still, it was very stressful. The roadside assistance person was very nice, as was the pickup person. I just wish they had done a better job of checking the vehicle and of being proactive in solving my problem. I did not feel valued as a paying customer.
Timothy FI’m still waiting for the receipt that supposed to be emailed showing a credit
Joseph HI would like the ability to select a trailer with the front wall bump out that secures the front tire of a motorcycle. I was told that there were two versions of this trailer and no way to request the one with the bump out. Also the tie down ring in the middle of the bed of the trailer are much lighter gage that the corner tie rings and cannot be safely used to secure the load. The need to be upgraded to the same level as the corner D-rings.
Jeff MEveryone was nice.. .
Paul MVery user friendly, convenient location
Anita D | First ImpressionsTrusted brand just got better with a fantastic location. New and has everything you need from a small move all the way up to a large in house company move or relocation.
Gary PIt was the quickest check out and check in that I've experienced at a U-HAUL dealer. Highly recommend this location for your rental needs.
Mark MThe women that helped me was very friendly, clear and thorough with the rental
Brian KStorage access hours were not convenient. Lady was not helpful or knowledgeable when needing to end rental unit.
Cjay F | Overall ExperienceOnly 2 things I would improve: • The 2nd floor was soooooo hot. • Too many “mattress flatbeds”, need more regular flatbed carts
Sasha K | Overall ExperienceGreat service from beginning to end.
Christian V | Overall ExperienceAmazinf facility
Kelsey C | First ImpressionsThe store manager was a rock star and her staff very supportive and helpful.
Kristine S | First ImpressionsThank you great Facility!
NATHAN S | Overall ExperienceStore manager/owner was very helpful.
Crystal M | First ImpressionsVery good experience. Very helpful. Impressive facility.
Ngan D | First ImpressionsU-haul's storage service is unparalleled: safe, warm, conveniently sheltered loading / unloading zones, etc.
Eleanor W | Overall ExperienceCorynn, Kim, Riley, and all the rest ofnthe staff continue to go beyond excellent customer service!!
Travis R | First ImpressionsRaymond was Very helpful, friendly and engaging. Willing to take the time to walk me through the steps of getting and showing the unit.
Quint B | First ImpressionsThe staff at my location off West Dimond Blvd in Anchorage, Alaska was friendly and helpful and the location was always clean.
Laci M | Overall ExperienceAccess hours could be a little longer/later but manageable. Every other aspect is outstanding with a great staff.
PATRICK G | First ImpressionsAs a prior military family Member who has been all over the world, I will say, our experience here was Top Tier!!! I am so glad to be a customer at this location!
Nicole C | First ImpressionsGreat customer! And the units & building are amazing.
Carroll S | Online Move InI would have Loved to say I would recommend this place however, I believe they’re overpriced at almost $180 a month for such a small unit.
Bobbi D | Overall ExperienceKnowledgeable and helpful staff, clean and functional facility. Good availability of rental equipment and storage units.
Niel S | First ImpressionsThis is the best in town. It is so nice to be climate controlled. There is so much room. So well lit and secure.
Suzanne T | Overall ExperienceSione did a great job of getting me set up.
Jonathan R | First ImpressionsThe young man that helped me, Riley I think his name is, was very helpful and knowledgeable.
LAWRENCE A | First ImpressionsCorine and staff are awesome!
ADLEY A | Overall ExperienceI was very frustrated when checking in that I did not have a storage unit reserved when I went in and did ahead of time a week prior. Seems some staff still needs a bit of training. The gentleman that helped me was very friendly and took care of my situation.
CHERI V | First ImpressionsClean well lit safe Outstanding staff
Steve B | Overall ExperienceWow! Such a nice facility. We were very impressed. You have no idea how amazing it was to be able to pull two cars inside and unload during a snowstorm. Fabulous!
John C | Online Move InLocation was very nice and the staff friendly External alarm/sign in panel LCD display was sluggish when temperature outside was in single digits. It worked fine otherwise
Derek R | Overall ExperienceAlthough I like the location and that it's a new building, for a 5x10 which isn't that big, the prices are high. And they say there are storage carts to use for move-in and they haven't come in yet to this new place so you have to carry everything. I asked for a unit close to the entry way as my neck has been broken into places, and I cannot carry things that far. I was given a unit that is all the way around the corner and halfway down the hallway. It would be OK if they had carts, but at this time they do not.
Bobbi D | First Impressionsnice clean well stocked friendly staff
Steve B | First ImpressionsStaff both were very great informative knowledgeable about products and services. Worked well together.
Phyllis F | First ImpressionsNice new building. Love that you can drive in out of the weather & unload inside & that the storage unit was inside & climate controlled. Love the security throughout. Staff is very helpful.
Suzanne T | First ImpressionsManager was great to work with
Chuck M | First Impressions