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Daniel B.Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Add reverse camera to trucks. That's a big plus
Lamont R.Have car carrier ready for any one no matter if it's a one way trip especially if one is on the lot
Brian S.Very nice professional staff courteous and helpful
jacqueline G.As usual, Vincent and his team including Ed, Kevin, Helen, Kora and DEEJAY have proved themselves worthy for giving Ultra customer service. As a past Lowe's supervisor, I know a thing or two on providing Ultra customer service. Wishing they could be a part of my team. Great job, TEAM!
Raymond P.Check tire pressures, discourage clients from smoking marijuana in the vehicles
Nicholas S.The gentleman who checked me out was excellent and efficient, as was the gentleman who checked me in. It's why I like this Uhaul even though others are nearby.
David H.Prompt check ins for drop off would have been preferable. It took awhile for them to notice that I was there.
Michael B.n/a
Thomas W.ðŸ‘ðŸ‘ðŸ‘
Ge Y.The truck motor had a difficult time accelerating, nothing would prompt it sometimes it worked fine, but it felt like we were driving a truck with a stick shift. Needs to be fixed for next customer.
Melissa M.Nothing now
Frank T.I used this location as my original reserve was cancelled not by me. Thank goodness this location had a truck for us. This location costs us mileage and inconvenience. While pleased with this location, I am very disappointed with this uhaul experience. Stress added to stress
Glenn S.ðŸ‘ðŸ‘ðŸ‘
Ge Y.My box is lost and no one can give me an answer!
Jennifer B.Charged me for a utility dolly when there wasn't even one in the van. Took 30-45 minutes to do an online return because the site kept crashing.
Athena P.U-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!
Sharon T. | First ImpressionsAgain the crew at 1052 Washington Blvd. have provided excellent customer service beyond belief. Vincent, Deejay, Kevin, Helen, Ed and Kora deserve profit sharing from your company. Again, thank you and will forward a recommendation to my business colleagues.
Raymond P.Ed from the Washington Boulevard location in Pittsburgh was so helpful and very nice. Answered all my questions and was a gentleman. I would definitely go back to this location for the excellent customer service i received!
Nathaniel J.Staff at the counter was VERY rude. Never have I ever experienced this here as this is the only Uhaul location I've ever used. I hope she never has to wait on me again. I know people have their different issues going on but when you come to work you're saying that you are going to focus on that.
Cherrell F.The truck was and had been put threw and pretty beat up from other drivers. Dash sounded like and bounced with every bump at times I thought that it was going to be in our lap. Service at this location was great and that was the best experience if it all 😀
Jerome S.As usual, this team has satisfied this consumer above and beyond the normal customer experience. Kudos to the staff consisting of DeeJay, Ed, Kevin, Helen, Kora and Vincent. I do believe these employees are the owners of the business. Will recommend this particular U-HAUL business to my business contacts. Thank you.
Raymond P.The truck was old . The driver door gaskets was falling off. The maximum speed was 40 mph
Anthony W.quality service. I was vibin with Turkey. She was mad cute and she had nice nails
Joseph N.ðŸ‘ðŸ‘ðŸ‘
Ge Y.They unexpectedly closed 2-1/2 hours early on 11/12/2021 such that nobody was there to help me offload my car from the trailer at 5:30 PM. On 11/13/21, Del Wilkerson came from some other location and was very helpful. On 11/14, the guys were very friendly, even though they were really backed-up.
ALBERT R.Vincent, D.J., Ed, Kevin, Helen have proved to me they are committed to ultra customer service! I will be back and will suggest this particular U-Haul facility be patronized by my business contacts. Thank you!
Raymond P.Great staff
Zachariah B.Vincent and fellow employees run a tight ship making this consumer very content. I will be back and will always recommend this particular U-Haul to others! Thank You U-HAUL!!
Raymond P.None
SEVERINO D.Hiring moving services through U-Haul to pick up, load and unload the U-Box was so much easier and well worth it. Highly recommend for people without a car and/or in need of a quick move. The movers were great, and the interactions with U-Haul directly were also great. Always got friendly, helpful employees who knew the correct answers and were able to troubleshoot the issues I had with the website. With a little bit of follow up over the phone and via email the U-Box move from U-Haul went smoothly. Thank you all!
Seanan P.Vincent at this place and has been for three years, is the ultimate customer service representative. I would think that he also the owner? The kid never misses a beat. I will be back!
Raymond P.The staff was Dynamic they went up and beyond to Accommodate me with my situation
Adrianne H.1: The mobile check in did not work so I had to wait in line; 2: The line was 15-20 minutes when I was already scheduled and had done online check in; 3: The check engine light was on the entire time of the rental. When I turned it in, the attendant said "oh, that's normal; it probably needs service as they all do this time of year." 4: The tow/haul light was on the entire time. 5: The rental agreement overstated the level of fuel in the truck at time of rental. I didn't realize this until I was charged for fuel upon return, even though I returned it with more fuel than I started with. 6: The truck had 140,000 miles on it!
Richard B.I wish that the store associate in Pittsburgh would have told us the closing time of the store in Irondequoit after I specifically told him we would return the trailer that night.
Andrea L.Everything was on point, just keep same standards
Kimberly S.ðŸ‘ðŸ‘ðŸ‘
Ge Y.The Van was Filthy inside .
Michael P.Vincent and DJ were super helpful
William D.The Van we rented was the right size. The guy who helped us, Vincent, was very nice. The price was very reasonable.
sandra T.N/A
Nefrateri P.The truck was supposed to have 1/4 tank of gas. Was empty when I got it. EMPTY! Shortly after starting to drive, the wrench and oil symbol came on the dash. I pulled into a gas station and checked the oil, it was fine but very dirty. Definitely needed an oil change. The truck (when empty) could barely make it up a hill and the engine sounded horrid. I mentioned this when I dropped off my truck along with the gas issue and nothing was done for me. I was beyond stressed already driving a 26' truck and the person who definitely just smoked up and reeked of weed couldn't care less. I will NEVER come back here even if it was the last moving truck location in Pittsburgh.
Leland M.Nothing!your great already!
Augustus W.My first rental...I was nervous, but everything was super easy!!
Charles B.Nothing. Huge facility and prompt unhook and return.
Jeffrey S.ðŸ‘ðŸ‘ðŸ‘
Ge Y.Austin kyra and ezra were all big helps keep up the good work
Edward M. | First ImpressionsService was excellent pricing great.I would recommend to someone to rent from there.
RAYMOND S.Everyone was friendly and it was easy to do business. I'll be back.
michelle B.The employees were extremely helpful and went over every aspect of the rental agreement and vehicle. I know they are a perfect example of professionalism. Thank you and them helping make my move a smooth transition.
Conrad A.Truck was was very dusty. Plus i was charged $60 for gas when it was filled up correctly SMH!!! NOT HAPPY AT ALL
Terrell T.The driver side mirror didn't stay in a set location while made it very dangerous. The passenger side door didn't open from the outside.
Jacob B.Woman at check out was very rude and acted as if we were wasting her time being there to pick up our reservation. The inside of the windshield of the vehicle I got was sprayed with some sort of cleaner, or other sticky substance, but never wiped off, so it looked like it was raining even though it wasn't.
Rick G.The staff talk down to customers and assume they are ignorant in the use of towed trailers and/or trucks. I felt like I was bothering staff when I had to ask a question. Also, no one picked up on the listed number 412-784-1041 (listed on Google Maps) for over an hour!
Phillip M.Kevin Ed and kyra were very helpful and professional.
Austin P.Caleb and the staff at this location are superb, easily the best U-Haul location I've ever dealt with, and I'm in my 50s - I know. Patient, funny, efficient -just a great location with staff who want to help customers with moving, shipping, and rental needs. Highly recommended.
garrett H.Pickup process was poor. App pickup did not work. Waited 20 minutes on app stating “waiting approvalâ€. Went inside and representative told me may take up to 30 minutes. They gave me the van. Marked as full tank of gas, but van had <1/4 tank. Went back in and the representative adjusted gas level on the contract. Went to leave and someone else came out and told me that the truck needed service and I needed to switch vans. Had to go in and redo process for a new van. Whole process took 55 minutes.
Matthew K.The staff here are very friendly and effective.
Sean H.Every thing was good move went smoothly ðŸ‘ðŸ¾
Robert R.ðŸ‘ðŸ‘ðŸ‘
Ge Y.Easy and fast drop off process
RYAN D.Very pleasant and professional folks at this location.
Mary W.I was Pleasantly Surprised with the level of Professionalism and good vibes I got from the Amazing Staff there !! I would Give 50 Stars if I could !!! Kudos to the Entire team !!!
Artemus S.Mr Bevilaqua, with whom I first dealt this morning, was more than accommodating.
Rodney S.The only issue was a very dirty windshield. Otherwise, it was top notch, fast service. I'd tried to do registration and pickup online but got it screwed up. The guys got me sorted right out and on the road. Great folks. Very polite and professional. When I hoped to get back before closing, they were still there and happy to see me at two minutes before closing. Great end to an easy rental. Thank you.
Thomas D.It is busy place. Quick Service. Truck made it with No issues.
rafael V.It was all good
James T.Everyone was extremely helpful super friendly
Daniel V.Clean the steering wheel . Very sticky
Anthony W.ðŸ‘ðŸ‘ðŸ‘
Ge Y.Staff was very helpful and professional, got me in and out efficiently, always have a good experience renting from this location.
timothy S.DJ was a big help getting the trailer set up. Thanks.
Timothy H.The office wasn't open. I didn't know that the dolly wasn't placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.
Carmen W. | First ImpressionsThe only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.
Benjamin B. | Online Move InI wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access
Kristin R. | First ImpressionsWe appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.
David H. | First ImpressionsVince and Mike did everything possible to make this simple!
john l. | First ImpressionsI apprecaite the fast service, the awsome storage and Vincent te Manager.
Tuarone T. | First Impressions