Customer Reviews for U-Haul Moving & Storage at Washington Blvd

12,047 reviews

1052 Washington Blvd   Pittsburgh, PA 15206
(N Of Penn Av)

(412) 361-5580

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(412) 361-5580

1052 Washington Blvd
Pittsburgh, PA 15206
(N Of Penn Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very professional and coursety

sheryl G. 
Rating:
5.0

Customer did not leave a comment.

STACEY K. 
Rating:
4.0

Somehow the clerk forgot to give me the first month rent free, So when I rented a second unit, he gave it to me free, why not both units free first month free???

Robert B.  |  Online Move In 
Rating:
5.0

All employees were outstanding! So helpful and accommodating.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Very good service. Kinds and patients. 👍👍👍

Ge Y. 
Rating:
5.0

Nothing it was great and very friendly service.

Christine C. 
Rating:
3.0

please call me

dan D. 
Rating:
5.0

Some safety equipment was defective on the first truck, but I was given another truck quickly. The person helping me was courteous and worked quickly. They even took a call and stated they were with another customer and they would be next and got back to me! That is unusual! Great experience overall

Charles R. 
Rating:
1.0

Alignment was bad and multiple weeks later got a random charge. Will never use Uhaul again

Leeland R. 
Rating:
3.0

Customer did not leave a comment.

CURTIS M. 
Rating:
3.0

Customer did not leave a comment.

CLYDE W. 
Rating:
3.0

I originally wanted to use this location, but it was not available on the U-Haul app, so I chose the Oakland location. When I arrived at the Oakland location, however, I was told that their lot was full and that I would have to drop off somewhere else. That meant driving across town for 15 minutes to Washington Blvd. The person who unhitched the trailer said I was good to go, but two days later I noticed on the U-Haul app that my rental was still open. I called the 800 number to find out why. The representative connected me to the Washing Blvd location. The person there claimed that they had had a computer problem that prevented them from checking the trailer in. He did go out to the lot and check it in while I was on the phone, but the fact that I had to follow up was ridiculous.

Jeff M. 
Rating:
5.0

Very good service. Kinds and patiences.👍👍👍

Ge Y. 
Rating:
5.0

Customer did not leave a comment.

DJ S. 
Rating:
4.0

Customer did not leave a comment.

Anika P. 
Rating:
5.0

Customer did not leave a comment.

Martin I. 
Rating:
5.0

I can't think of anything to improve. This was a very easy rental I came and picked up the cargo van I had requested everything was clean. It was full of gas so I didn't even need to bother with that I used it. I returned it. It was easy to return, and all the people I dealt with were very pleasant and personable.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Very good service.Kinds and patiences.👍👍👍

Ge Y. 
Rating:
4.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Very friendly and helpful team

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Alexis T. 
Rating:
5.0

Very good experience

andrew H. 
Rating:
4.0

Customer did not leave a comment.

Marcus K. 
Rating:
5.0

The truck was dirty with plaster Or some chalk like residue all in the back

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Dwight P. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
1.0

SUCKED!

REBECCA P. 
Rating:
5.0

Great place. Staff helpful. Vehicle as specified. Compared with some other U-Haul places I've dealt with, I was very happy with it.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Nicolas G. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Very good service. Kinds and patients. 👍👍👍

Ge Y. 
Rating:
5.0

Customer service was great people were friendly

Clayton K. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Very good service. Kinds and patiences.👍👍👍

Ge Y. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

The app was being glitchy. But the employees helped me with it so it wasn't a problem at all

josh B. 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
5.0

No comments, great experience. Super easy.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

Sriram Sankar H. 
Rating:
5.0

Customer did not leave a comment.

Nicki B. 
Rating:
5.0

Customer did not leave a comment.

Nicki B. 
Rating:
4.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Very good service. Kinds and patients. 👍👍👍

Ge Y. 
Rating:
5.0

Customer did not leave a comment.

shanta m.  |  Overall Experience 
Rating:
5.0

The customer service was great!! I really appreciated how clean the place was and they walked me through the process. Thank you. Will use again.

Marylyn C. 
Rating:
5.0

the service was beyond excellent. the 6 employees and manager were friendly and helpful. the store neat, clean and very well organized. far better than other retail experiences.

joel H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

Rodolfo V. 
Rating:
5.0

Excellent service great people to work with.

Rodrigo V. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH K. 
Rating:
5.0

Very good service. Kind and patience. 👍👍👍

Ge Y. 
Rating:
5.0

Employee was great and really helpful. I've been here a few times and he's helped us before. Always a good experience.

Leo K. 
Rating:
5.0

Keep it up!

Al P. 
Rating:
4.0

the truck leaked over head on the driver's side, and water got into the truck bed, all boxes on the bottom got wet and damaged

HUA S. 
Rating:
5.0

Nikki could not have been nicer and more accommodating. Great place!

Silver Park Coffee C.  |  First Impressions 
Rating:
5.0

Fantastic and fast service. I could not be happier. Thanks.

David K. 
Rating:
5.0

Customer did not leave a comment.

Joy K. 
Rating:
5.0

Very good service. Kinds and patiences. 👍👍👍

Ge Y. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Easy pick up and drop off and the van was great. I also like they have ample parking to leave your car when you rent which is rare for city locations.

Anthony F. 
Rating:
5.0

Process at this location was smooth and hassle free. Agent on pick up and the other for the return were friendly and helpful.

Ed M. 
Rating:
4.0

Customer did not leave a comment.

Kaarin M. 
Rating:
4.0

Customer did not leave a comment.

Terra A. 
Rating:
5.0

Easy drop off.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Life saver 🫶🏾

Chrishell P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chett W. 
Rating:
5.0

Very good service. Kinds and patiences. 👍👍👍

Ge Y. 
Rating:
5.0

I had a very good experience with U-Haul. From start to finish the process was easy. Communication was excellent in both locations and everyone I dealt with was friendly and helpful. I am very appreciative of everyone's hard work to make moving our items a positive experience.

Karen C. 
Rating:
5.0

Great customer service

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Helpful, friendly, and quickly helped me drop off my truck rental

Daniel J. 
Rating:
4.0

Customer did not leave a comment.

Shane M. 
Rating:
4.0

Better tires

Fonda M. 
Rating:
5.0

Great service. Friendly service. Job well done

Stephen Z. 
Rating:
5.0

Very good service. Kinds and patiences.👍👍👍

Ge Y. 
Rating:
3.0

Customer did not leave a comment.

Tomika T. 
Rating:
5.0

Customer did not leave a comment.

Duane G. 
Rating:
5.0

Nice people

Denise P. 
Rating:
5.0

no cimplaints. fast. good communication

Sean E. 
Rating:
2.0

Clean your trucks on the inside better the seats was full of animals hair and the smell was disgusting l ask for another vehicle but l was told they did not have another small Van available so l kept it because l had to have it because of and emergency

debra F. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH K. 
Rating:
5.0

Very good service.Patients and kinds. 👍👍👍

Ge Y. 
Rating:
4.0

Continue to hire more people like Niki. Happy Holidays. Mrs. Lorraine Graham

Lorraine G. 
Rating:
2.0

The staff when I moved in was quite condescending, asked unclear questions during the check in process (have you moved in to the storage unit already, they meant the online move in process but I interpreted it as physically moving in) and showed visible frustration when I didn't correctly answer the question. They generally talked down to me for the interaction. I had also bought a lock because I was unaware the unit came with a free lock. When we arrived at the unit, the staff member took the free lock back with them because I had already bought a lock. On move out, my move out request was not processed for a week. Only after I got a warning that I would be billed for another month and I reached out to the manager did my move out get finalized.

Mrinal V.  |  Overall Experience 
Rating:
3.0

Problem resolved

James D. 
Rating:
5.0

Customer did not leave a comment.

Beautie J. 
Rating:
1.0

Maybe next time make sure you're sending your clients confirmation information to the correct account. I keep getting emails for a Richard Saunders, including this survey… and I have absolutely no clue who this man is. I don't even live in PA anymore and haven't for 2yrs now.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Everyone was very courteous and accommodating. Will use your services again when needed. I didn't think to ask if you offer a military discount at the time. Do you? Thank you.

Geraldine W. 
Rating:
5.0

Great communication on this end. They stored my items much longer than I anticipated. Container arrived in excellent condition. I'd absolutely use the location and service again.

Anne T. 
Rating:
1.0

The facility and the vehicle had bad odors, staff was careless, and we were charged double the fee, which was noted as “fueling charges”, despite filling up before returning the vehicle. Would not use this location again or recommend.

Marcia B. 
Rating:
5.0

Very good service Kinds and patiences. 👍👍👍

Ge Y. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

John Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quaylynn B.  |  First Impressions 
Rating:
5.0

I enjoy the worker they're kind helpful pleasant people to be around thanks guys and that's Washington boulevard in Pittsburgh

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genelle t.  |  Overall Experience 
Rating:
2.0

Lots of confusion among the staff here. I cleaned out my storage unit and they said they would close the account, but they never did and I was charged an extra month even though unit was empty and I had done everything I was supposed to do.

Amisha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  Overall Experience 
Rating:
5.0

Asst. Mgr. Mike Nardozzi was very helpful and great to deal with. He secured a double storage unit for us, near closing hours, when we showed back up with a loaded T 20 moving truck because the final destination was unexpectedly occupied, beyond our control on 7/29. We came back 8/4 to complete the move. Mike also stopped by to check to see if our unit was satisfactory and working out for us, on his way home from Washington Ave. store on 7/29. I would use this location again without hesitation. Thank you.

GREGORY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY S.  |  First Impressions 
Rating:
4.0

Overall experience was really good, only complaint is the lot. Large puddles and mud made move in a bit messy but otherwise no issues at all. Thanks!

Lawrence G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CATHERINE B.  |  First Impressions 
Rating:
5.0

Only issue is that there wasn't a lock provided as expected, had to go back to counter to get a lock. Otherwise everything was great!

selena M.  |  Online Move In 
Rating:
5.0

Once I understood the move in / login process, I realized it was an easy process.

Denise G.  |  Online Move In 
Rating:
5.0

Have not moved in yet.

Lorraine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tuarone T.  |  Overall Experience 
Rating:
5.0

Always a good experience I have had three different storage areas over the last 7 years and always have had a good experience.

jay b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nara L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabe A.  |  Online Move In 
Rating:
5.0

Guy's were great Thanks

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camilla W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin H.  |  First Impressions 
Rating:
5.0

I forget the gentleman who assisted me when I arrived to pick up a truck but he was great, knowledgeable, answered all my questions and gave me the best possible discounts and I also got a store. His customer service abilities were awesome!!! Thank you for such a great and easy experience.

Latoya R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maurice M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHALL B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reginald g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophie B.  |  Overall Experience 
Rating:
5.0

The staff were knowledgeable, patient, professional and kind with a pleasant face. That is very important and good customer care!

DORIS S.  |  First Impressions 
Rating:
5.0

I had a last minute reservation online and had a nice experience. The Staff Member on duty was friendly and very thorough with my reservation.

Jon L.  |  First Impressions 
Rating:
5.0

Nice, clean, good experience!

Lydia F.  |  Overall Experience 
Rating:
5.0

Vince is upbeat, friendly, knowledgeable, and laser focused on customer service and satisfaction. Took his time to explain all details and reviewed the site. This location is further away hit heard from Friends it’s worth the extra drive and they were right. Thank you. 5 stars!

Jeff D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lydia F.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful!

john l.  |  Overall Experience 
Rating:
3.0

Rodent damage to a few items

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corneal V.  |  Overall Experience 
Rating:
5.0

exceptionally clean facility, including the restroom wheeled carts available at the entrance to assist with moving items very well lit, motion sensor lighting there's even an area to share gently used items that you no longer wish to keep with others who use the storage facility

Michelle P.  |  Online Move In 
Rating:
5.0

I can not complain I feel like family at least when I deal with Washington boulevard

Brian S.  |  Overall Experience 
Rating:
5.0

Customer service was great. I witness a young lady come in there irate and the young men still was professional in assisting the young lady.

Maria P.  |  First Impressions 
Rating:
3.0

This experience would have a higher rating except that 1) I wasn't told the unit wasn't pull up and that stairs were required to access it - until after the contract was signed. there is no lift or ramp in the facility; 2) Uhaul connected me with a moving team to help get the things up and told me they were booking them at a 2 hour slot, but that it would be prorated for the 30 min that i needed them for. When they arrived they said their was no prorate and that has never been the case. I asked the Uhaul office about this and they said that I have to call Moving Help to resolve. For a busy person, this is not ideal to have to chase this down and make sure the costs were as promised. I tried to call once but the wait time was long so will try again.

Christine G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
1.0

The staff at the Washington Blvd facility didn’t have an idea of the processes there! When I had questions or wanted to close my contract they didn’t know how to respond. They asked among themselves trying to find out how to do their job. Very disappointing experience.

Karina S.  |  Overall Experience 
Rating:
3.0

I would say the facilities conditions were excellent except for there are no lights inside the unit. Everything else was fine

Dianne W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Isaiah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAYLA L.  |  Overall Experience 
Rating:
1.0

Two staff couldn’t find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.

Christopher W.  |  First Impressions 
Rating:
5.0

DJ was very helpful and I’d recommend him to anyone. Very supportive and assisted me with every step. Thanks!

John C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shanel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMIKA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberta t.  |  Overall Experience 
Rating:
4.0

I Thank you for keeping all my possessions secure and protected when needed.

Renee D.  |  Overall Experience 
Rating:
3.0

The issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2.81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!

Tracey L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dorian d.  |  Overall Experience 
Rating:
5.0

U-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!

Eldolia W.  |  First Impressions 
Rating:
5.0

Austin kyra and ezra were all big helps keep up the good work

Edward M.  |  First Impressions 
Rating:
4.0

The office wasn’t open. I didn’t know that the dolly wasn’t placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.

carmen b.  |  First Impressions 
Rating:
4.0

The only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.

Benjamin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Camille R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dariusz W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Britt B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

keyata d.  |  Overall Experience 
Rating:
5.0

None

Anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHELIA H.  |  Overall Experience 
Rating:
5.0

El Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicial

FRANCISCO C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shonda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yosef f.  |  Overall Experience 
Rating:
5.0

I think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.

Richard D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Thank you so much for your help and great sevice . You all went ab9ve and beyond

robert w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  First Impressions 
Rating:
5.0

Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.

Shane w.  |  Overall Experience 
Rating:
5.0

I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.

Sponce C.  |  Overall Experience 
Rating:
5.0

The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.

Leslie G.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.

Shane w.  |  First Impressions 
Rating:
5.0

Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238

Todd P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREG M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jay b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fheelan H.  |  Overall Experience 
Rating:
5.0

Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh

Todd P.  |  First Impressions 
Rating:
2.0

Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!

Ronald M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

stephanie l.  |  Overall Experience 
Rating:
5.0

Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.

Sumio N.  |  First Impressions 
Rating:
5.0

A Lot customers were just leaving junk In the building but overall it was good.

Herman S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.