Need trailer jacks on the 4 wheel trailers. Too heavy to lift for customer and employee.
Timothy K.Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Very good service. Kinds and patients.👍👍👍
Ge Y.Everyone was extremely helpful!
john l. | Overall ExperienceChris did a great job!
Hector V.Mike the assistant manager at the drop-off location showed care and concern for the very poor and dangerous experience I had.
Joshua C.Disappointed no dollies. Excellent store personnel.. Thank You.. Will return again & recommend to family and friends..
Sharmell A.Rodent damage to a few items
Curtis M. | Overall ExperienceEd was great. We appreciated his service. Thorough and polite.
David B.Very good service.👍👍👍
Ge Y.I have to say, the attention I received was outstanding. I was attended to by two employees, Vince and Markeese, and both were patient, professional, courteous and helpful. In addition, their demeanors were friendly and lighthearted. I had a rough two days with moving and every kind of unforeseen difficulty just doing what I had to get done. I can't overstate how meaningful it was to have it end speaking and being attended to by professionals. Thank you! I will refer this location at every chance. Have a great day. Sincerely, John Mutchka.
John M.Hire more Managers like Vincent B.
Clarence F.I was treated rudely within minutes of entering this location. The staff was impatient and lazy to the point of even refusing to acknowledge and help one another. Short story is the rental went smoothly and I was not overcharged but I would pay extra to book a vehicle from another location just to avoid the unpleasant vibe at this spot.
Christian K.The guy who we spoke to when we came to pick it up was very rude and disrespectful and uncalled for. The van was fairly clean but there were flower petals left from whoever used it previously. Everything else was good with it.
Anna T.Very good service. Kinds and patients. 👍👍👍
Ge Y.This location rarely if ever answers the phone. Went in person to confirm our U-Boxes would be accessible 2 days before needed (after messaging them the day before & U-Haul corporate telling me they would email the request the day before that). U-Boxes were not ready when we got there. Fortunately found someone at the storage site that could get them right away. The truck we rented was in average-below average condition. The engine light was on but it worked. Average cleanliness. They forgot the furniture dolly I paid for, but had no problem getting it when I realized it, They charged a $25 cleaning fee presumably because we had left U-Box moving blankets in the truck unfolded, We had folded some, but the movers did not & we did forget about it. My overall experience with U-Haul (2 U-Boxes, 2 Moving Helpers, 1 Truck rental) was pretty exhausting. In the end it all got done, but it took ALOT of effort on my part with several phone calls (with excruciatingly long wait times), & online chats. Their technology & communication is just very often not complete or accurate & required a lot of me double & triple checking things were right on their end because they looked wrong on my end. I've had similar experience in a past move, so I will not continue to use this service for moving in the future.
Kenneth A.Friendly and helpful staff! Love this location.
MARSHALL B.Grace manner, warm smile and great service!
HUIJIE S.Very nice service. Very kind and patient.👍👍👍
Ge Y.We rent a trailer ever year and this location always has the equipment. Set up and drop off is easy and efficient.
Elizabeth G.Nothing really
Yehosuah A.The phone system was not properly. When I called to change my truck reservation to another time, the phone system supposedly rerouted me to the location, but it rang several times before dropping off into dead air. That needs checked or updated. I would have like to get a voice mailbox.
Shawn A M.Ask the customer what kind of items they are moving to be sure you have the right truck and accessories
Cheryl M.Very good service. Patient and kind. 👍👍👍
Ge Y.Nothing. The man that helped me with my pick up was very friendly and thorough. I've used this location several times and I've always had a good experience.
Heather D.Vincent and Ed were great
Omar A.Again, very friendly and attentive staff. Made the process so easy!
MADELEINE B.I got a bunch of charges I wasn't expecting to get
LaQuaia B.I never received my mattress cover for my queen size mattress that I paid for
Damian M.Very good service. Kind and patient.👍👍👍
Ge Y.Staff was annoyed when I entered. One didn't know how to check out equipment and the other was complaining it was his break. The trailer was full of snow and super slippery.
Will B.Ninguno
Catherine H.The staff were friendly and helpful, but the car was terrible- I could not site inside without open windows because someone has been smoking there a lot. The smell did not go away next day, by the end of the day I was feeling sick and had to take pills from sickness
Ekaterina K.All good.
Endicott R.Excellent service for a fair price.
Thomas G.Very good service. 👍👍👍
Ge Y.The service representative, Vince, was the most helpful kind service rep that I have encountered this holiday season. He was very quick and efficient with our uHaul rental. I very much will recommend this location for all future school functions and personal use. We are moving soon and this will be the only location that I will use!! Thank you all and Merry Christmas!
Greg T.Very nice Service. 👍👍👍
Ge Y.Ninguno
Gardner B.i orginally wanted the pick up truck, it was ordered twice and not produced- teeed me off a little but i settled for the van
David G.Excellent service
Alex D.exceptionally clean facility, including the restroom wheeled carts available at the entrance to assist with moving items very well lit, motion sensor lighting there's even an area to share gently used items that you no longer wish to keep with others who use the storage facility
Michelle P. | Online Move InKeep good job
Kambira M.I can not complain I feel like family at least when I deal with Washington boulevard
Brian S. | Overall ExperienceVincent was AMAZING! A+ customer service. Be thankful you have him as an employee.
Stephanie T.What an absolutely great crew! I will definitely be back again. These folks bent over backwards to ensure that I had a good experience.
Robert A.Very good service. 👍👍👍
Ge Y.Better wiper blades. And truck smelled like cigarette smoke.
Scott M.Mike Nardozzi was great. They all were actually. Friendly, great customer service.
Krista B.Very good service.👍👍👍
Ge Y.Nothing everything was good
Betty B.I reserved a dolly also; but. there was no dolly in the van. Luckily I had friends to help me and we managed without it. When returning the truck i told them and they credited my card for the dolly rental.
Susan M.Very good servicies. 👍👍👍
Ge Y.Very good service. 👍👍👍
Ge Y.Pickup was quick and drop-off was easy.
Madonna Y.The steering wheel was covered in some type of glaze and sticky cinnamon. The cup holders were dirty. I have pictures. I keep wipes because I get dirty trucks a lot.
Ebony M.The location and staff were just fine. It's the fact that u-haul changed my reservation 3 times even though it had been placed well over a month in advance, the day before we were set to pick up the truck, to an extremely inconvenient location that was nowhere near where we needed to be and then charged almost $200 based on mileage because instead of 12 miles we had to drive 30. Very disappointed.
Stephen K.Very nice service. 👍👍👍
Ge Y.Anthony and team are spot on excellent on a very consistent basis regardless of how busy the store & phones are. That's why I have been renting here for over 2 years
James S.Need a waiting room but excellent staff and service
Cas P.Equipment is old but clean enough.
Jan R.After being exposed to a bunch of grumpy people at another U-Haul, these guys were a chipper, cheerful, breath of fresh air. And very efficient.
Julie C.Customer service was great. I witness a young lady come in there irate and the young men still was professional in assisting the young lady.
Maria P. | First ImpressionsYou over charged my credit card.
Pepo M.This experience would have a higher rating except that 1) I wasn't told the unit wasn't pull up and that stairs were required to access it - until after the contract was signed. there is no lift or ramp in the facility; 2) Uhaul connected me with a moving team to help get the things up and told me they were booking them at a 2 hour slot, but that it would be prorated for the 30 min that i needed them for. When they arrived they said their was no prorate and that has never been the case. I asked the Uhaul office about this and they said that I have to call Moving Help to resolve. For a busy person, this is not ideal to have to chase this down and make sure the costs were as promised. I tried to call once but the wait time was long so will try again.
Christine G. | First ImpressionsThe staff at the Washington Blvd facility didn't have an idea of the processes there! When I had questions or wanted to close my contract they didn't know how to respond. They asked among themselves trying to find out how to do their job. Very disappointing experience.
Karina S. | Overall ExperienceI would say the facilities conditions were excellent except for there are no lights inside the unit. Everything else was fine
Dianne W. | First ImpressionsTwo staff couldn't find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.
Christopher W. | First ImpressionsDJ was very helpful and I'd recommend him to anyone. Very supportive and assisted me with every step. ¡Gracias!
John C. | Online Move InI Thank you for keeping all my possessions secure and protected when needed.
Renee D. | Overall ExperienceThe issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2.81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!
Tracey L. | Overall ExperienceU-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!
Eldolia W. | First ImpressionsAustin kyra and ezra were all big helps keep up the good work
Edward M. | First ImpressionsThe office wasn't open. I didn't know that the dolly wasn't placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.
carmen b. | First ImpressionsThe only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.
Benjamin B. | Online Move InNinguno
Anthony J. | Overall ExperienceEl Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicial
FRANCISCO C. | Overall ExperienceI think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.
Richard D. | First ImpressionsThank you so much for your help and great sevice . You all went ab9ve and beyond
robert w. | Overall ExperienceVincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.
Shane w. | Overall ExperienceI am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.
Sponce C. | Overall ExperienceThe young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.
Leslie G. | First ImpressionsEveryone was extremely helpful and I will continue to use them for all my moving and storage needs.
Shane w. | First ImpressionsFriendly professional staff. Vincent and team are great. Todd Pittsburgh 15238
Todd P. | Overall ExperienceUhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh
Todd P. | First ImpressionsDon't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!
Ronald M. | Overall ExperienceSpecial thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.
Sumio N. | First ImpressionsA Lot customers were just leaving junk In the building but overall it was good.
Herman S. | Overall ExperienceGreat service. Quick.
Murat S. | First ImpressionsYour staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.
Sponce C. | First ImpressionsKevin and Kyle are tops!!!! You have a great team. Thank you UHaul~
Sandra R. | Overall ExperienceI wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access
Kristin R. | First ImpressionsVincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!
Scott M. | First ImpressionsStaff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.
shannah m. | Overall ExperienceThe store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!
Natalie P. | Overall ExperienceTo Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.
Amanda S. | Overall ExperienceVince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.
Natalie P. | First ImpressionsLate fees liens too much money
kesha e. | Overall ExperienceTerrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed
Ethan R. | Overall ExperienceWe appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.
David H. | First ImpressionsThe U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.
Jalen P. | First ImpressionsThird rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.
Michael R. | Overall ExperienceThe workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.
KIMBERLY N. | First ImpressionsIt was great
yiriyah a. | Overall Experienceantwan and vince were very professional and pleasant
Oluwaropo O. | First ImpressionsI've never really had a bad experience with using U-haul
ALONZO C. | Overall ExperienceWhen I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.
Joe S. | Overall ExperienceThe cost of the unit was way to much!!! I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.
Sandy G. | Overall ExperienceI moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.
Cynthia J. | Overall ExperienceVince and Mike did everything possible to make this simple!
john l. | First ImpressionsVincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.
Michael R. | First ImpressionsEveryone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍
tiera m. | Overall ExperienceProfessional Very helpful Clean
Sandy G. | First ImpressionsI apprecaite the fast service, the awsome storage and Vincent te Manager.
Tuarone T. | First ImpressionsIt was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.
Shana L. | First ImpressionsThe two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!
Alberto S. | Overall ExperienceOk at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3
Phil C. | Overall ExperienceThe staff (Donald) and facility at this location are excellent. Thank you!!!
Alicia J. | Overall ExperienceOverall good experience
SHAWN J. | Overall ExperienceMice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.
Jerri G. | Overall ExperienceI cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!
Kelly C. | ReservaciónBad
Ken H. | ReservaciónNo complaints
Jerwin C. | Overall ExperienceFriendly staff.
SAM P. | Overall ExperienceI love the staff and they remain calm during very busy settings
nadine t. | Overall ExperienceExcellent service. Mark was very helpful. I would happily use this service again !!
Robert C. | Overall ExperienceNice!
Alicia J. | ReservaciónI was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays
PETER A. | Reservaciónnone
john l. | ReservaciónUnorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever
troy h. | Overall ExperienceIt would be nice to see a pro rated per hour rate.
Yasmin D. | Overall ExperienceEasy access, clean, and secure.
ITAY G. | Overall ExperienceWorst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u off
devdatta n. | Overall Experience