Customer Reviews for U-Haul Moving & Storage at Waco Dr

5,523 comentarios

4216 W Waco Dr   Waco, TX 76710

(254) 753-7357

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(254) 753-7357

4216 W Waco Dr
Waco, TX 76710

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Penelope B. 
Clasificación:
4.0

Let customers know about the other charges besides the rental and mileage. I thought I was gonna pay about $45 in all and I end up paying $70 and did not drive that many miles.

Markala W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
3.0

Adequate staffing

Shawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie D. 
Clasificación:
5.0

Your customer service was GREAT!!!

Gregory C. 
Clasificación:
5.0

Great service in Waco. The drop off in Ft Worth was not acceptable. The lady at the counter did not know her job. There was a very long line of customers and I had go into the back area and tell two guys to come up front. They were upset because I interrupted their conversation. After awhile a bearded guy with breaded hair came up to help and he was excellent. The lady was still working on the guy in front of us. She needs to find another line of work

Charles T. 
Clasificación:
5.0

The people that helped me yesterday were so friendly, helpful, and knowledgeable! I would recommend to everyone! This location is the best to go to!

Esmeralda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REMETHIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

Nada

SKIPPER L. 
Clasificación:
5.0

Guys were great. Extremely helpful and knowledgeable. Would definitely rent from here again. Thanks for the great experience!

Eric T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM A. 
Clasificación:
4.0

Overall very good. I have no suggestions for improvement. The ability to turn in a rental after hours with a phone is very helpful.

Aidan N. 
Clasificación:
5.0

Website showed that no trailers were available for one way, but when I went to pick up I was asked if it was one way. I am a bit annoyed that that option was unclear on the website. Otherwise, it was a great rental.

DENNIS C. 
Clasificación:
3.0

The wait was really long,due to one employee helping out but unknowledgeable about submitting the contract information but overall good service..

Cecilia J. 
Clasificación:
5.0

Again, quick and efficient, no suggestions for improvement.

Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie D. 
Clasificación:
4.0

The staff was very helpful and friendly. Very nice to work with!

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIRGINIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mekdad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald K. 
Clasificación:
5.0

great service, easy to start and nice to deal with

Michele C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wray S. 
Clasificación:
3.0

They had a customer reserve a truck that I was currently utilizing and they stated I must bring the truck back at that scheduled time when the day before a worker confirmed if I so happen to need it longer I would be allowed to keep it until I finished moving. Basically felt like my move was an inconvenience to them. So please be mindful and try to please one customer by inconveniencing another.

Joyce T. 
Clasificación:
4.0

Short staffed and long waiting time

DEBRA W. 
Clasificación:
5.0

Excellent customer service.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Nothing, I live in Hewitt Tx. And I use the Waco location because these guys know what they're doing and are very friendly and helpful.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Royce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Bryant D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin B. 
Clasificación:
3.0

Fast

Merv R. 
Clasificación:
4.0

El cliente no dejó un comentario.

curtis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

These guys are always on their game. Quick, simple, friendly.

Derek T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lusia B. 
Clasificación:
3.0

The ramps were hard to pull out! The employees were great though

Marissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa and George H. 
Clasificación:
5.0

Nothing.

Thomas L. 
Clasificación:
3.0

Have your workers pretend like they care more. Perhaps a little more courtesy as well.

Ryan L. 
Clasificación:
5.0

Drop off was super easy and staff was extremely helpful and kind!

Michael D. 
Clasificación:
5.0

Nothing different. This was perfect and was very helpful.

Amber L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E. 
Clasificación:
5.0

All good. Quick and easy.

Dennis P. 
Clasificación:
2.0

Pickup Truck mileage was incorrect during initial pickup. Tried to have the information updated before leaving U Haul location but associate said nothing could be done. My pricing was discounted after the fact, but was based on a trip of 60 miles vs 28 miles.

Chad W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

Truck needs to be removed from service and replaced.

BILLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andru A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen S. 
Clasificación:
1.0

Worst customer service I have ever experienced in my 68 years. Will never recommend them. Rude and unhelpful. Many people standing around waiting to just ask what they needed to do. Guy named Jake outside was ridiculous. Unhooked and slammed trailer tongue down. Exit was blocked. His response "sorry." Walked off. Better check up on this location before U-Haul looses a bunch of business.

JUSTIN H. 
Clasificación:
5.0

The guy was very helpful even though they didn't have anymore dollies available the day I picked up.

Demetrium S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE DALL B. 
Clasificación:
5.0

Very nice people

Troy S. 
Clasificación:
5.0

Employees are friendly and knowledgeable. Couldn't ask for any better service

James K. 
Clasificación:
5.0

Friendly and knowledgeable staff!

Joel G. 
Clasificación:
5.0

Easy quick and super nice.

Cathy A. 
Clasificación:
5.0

Bruno was the best!

Darua W. 
Clasificación:
1.0

The owner Bill was rude, disrespectful, and stole $66.00 off my debit card that he was not authorized by me to get. I will be reaching out to the authorities about this legal matter.

Cornelia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
5.0

Everything was great no comments about it it was a great service all aspects .

Natalio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carson G. 
Clasificación:
5.0

AC had issues, not cooling all the time

RONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

My comment is for the Des Plaines, IL store and the general help through U-Haul corporate. We were contacted and offered to haul an extra trailer for $700 off our bill. We agreed and went 100 miles out of our way (in Chicago at that!) to pick it up. When we arrived, they had no record of this, and we were there for 2 hours. We left and then suddenly they were able to locate the trailer and the record after we left. We did not turn around. This experience with corporate was awful. We were told that it was our fault, that we hadn't committed to it (we obviously had, since we wrote all the information down !) I would rate corporate and the DesPlaines IL store as 0s.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH PETERS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara S. 
Clasificación:
3.0

Had reserved an appliance dolly with the truck . But there wasn't any so now I have my bed of truck scratched up ðŸ˜"

Matilda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

I initially had some issues determining the size of the equipment I was loading. Once determined our tractors would fit the trailer the folks at this location found an issue with my car wiring. I had to get another car to be able to tow with, but. all along the way, these guys bent over backwards. They provided absolutely outstanding service from their entire team.

Gerrit C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan E. 
Clasificación:
5.0

Both the store personnel and the 800 customer service were fast, kind, and courteous!

Antonio T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

Quick in and out. Great customer service.

Anthony C. 
Clasificación:
5.0

I didn't drop off as my son did...said they were helpful and professional

Janie H. 
Clasificación:
1.0

Next time get the person to actually go out and check the gas and not just guess at it. I don't appreciate being lied to

Albert M. 
Clasificación:
4.0

Well, I needed it for one more day but your company told me it wasn't available. Even though one was available less than one mile away from that location. I could have kept this one until I was done and your company could have transferred the other one to that location for the other reservation you'll had. It only takes a little bit of effort to help out, but it didn't happen that way. Gracias

JOHN D. 
Clasificación:
5.0

Great store.

Mitchell C. 
Clasificación:
4.0

Quick and easy return. Got her done. Thanks for your services.

SONDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

All good. Very painless. Had what I needed, checked me out promptly.

jack J. 
Clasificación:
5.0

Friendly staff help me understand how to get into the storage unit.

Jennifer M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simone B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

La Wanda T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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