Comentarios de los clientes para U-Haul Moving & Storage at Waco Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Waco Dr

Clasificación general:

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charles M.
Clasificación:

El cliente no dejó un comentario.

Joshua D.
Clasificación:

Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.

Stephen J.
Clasificación:

It's kinda hard to see where the Customer Service checkout counter is when first entering the office; maybe have a big overhead sign?

Michael M.
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El cliente no dejó un comentario.

Sharie N.
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El cliente no dejó un comentario.

Randy Y.
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El cliente no dejó un comentario.

Wesley Y.
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El cliente no dejó un comentario.

terry W.
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El cliente no dejó un comentario.

Margaret Z.
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El cliente no dejó un comentario.

Daniel M.
Clasificación:

My reservation pick up was changed to a different location. I can't understand why the truck couldn't have been taken to the location we chose. Also, employees need to be re-educated on the insurance policies. We purchased the SafeMove policy and were told that it covers EVERYTHING. I specifically asked that, in a case example, we pulled into a gas station and hit the awning, would that be covered ? We were told yes, it covers all damage and liabilities. This was not the case. We had a small accident and clipped the side of our apartment building - I filed a claim and was told that the insurance only covers the truck - NOT any other damage or liability. The insurance policies are not clear and the employees need to be fully aware of what is/is not covered. This will be our last move with Uhaul.

MICHAEL R.
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El cliente no dejó un comentario.

JOSHUA D.
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El cliente no dejó un comentario.

Cynthia M.
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El cliente no dejó un comentario.

Rachael K.
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An awesome experience and we will do business here again.

Crystal W.
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Very nice staff!!!

Khanh B.
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El cliente no dejó un comentario.

Kimberlee R.
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El cliente no dejó un comentario.

La Wanda T. | First Impressions |
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El cliente no dejó un comentario.

Sherrice B.
Clasificación:

Don't change a thing. I love y'all's customer service. This is the only location I use when I do move.

frederick S.
Clasificación:

friendly staff with smiles

Adrian N.
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El cliente no dejó un comentario.

kim B.
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El cliente no dejó un comentario.

David W.
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The manager was great. He went above and beyond to help us with our move.

John W.
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Great Service

Terry M.
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El cliente no dejó un comentario.

joe N.
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El cliente no dejó un comentario.

Jana L.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Beau R.
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El cliente no dejó un comentario.

joe E.
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El cliente no dejó un comentario.

Dawn C.
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Every thing was excellent, I have used this service several of my moved and service was excellent.

steve L.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

George B.
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El cliente no dejó un comentario.

Alan A.
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El cliente no dejó un comentario.

Roberto S.
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El cliente no dejó un comentario.

jason T.
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El cliente no dejó un comentario.

Catherine S.
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Our experience was smooth and easy. The gentleman who helped us, believe his name was Cedric, was polite and efficient. Thank you.

YVONNE TUCKER M. | Overall Experience |
Clasificación:

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Daniel H.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Joseph N.
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El cliente no dejó un comentario.

valencia L.
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El cliente no dejó un comentario.

Kelvin K.
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El cliente no dejó un comentario.

John P.
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El cliente no dejó un comentario.

Vanessa P.
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The staff were very helpful and professional. The process was was fairly and easy. The price was as expected.

Robert F.
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Easy clean fast courteous.

Patricia C.
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Always helpful and friendly!

Albert D.
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I secured the rental online. When I got to the store I had to provide DL and Sign papers and authorize charge. Why did I do all of those things online to only repeat once at the store? Waste of my time as well as stores time.

Ann P.
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El cliente no dejó un comentario.

Marion M.
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Great customer service

Grant D.
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El cliente no dejó un comentario.

Patricia W.
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El cliente no dejó un comentario.

Patricia M C.
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The guy at this location is always helpful. As long as I've had to move and that goes back to when I've came home over 20 years ago this location is who I use.

Raymond D.
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In and out in no time. Great service.

shelly G.
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El cliente no dejó un comentario.

Deidre W. | Overall Experience |
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El cliente no dejó un comentario.

NELSON W.
Clasificación:

With the current pandemic going on people are very concerned about their health. During multiple visits I have seen and interacted with some employees not wear masks to protect those of us dealing with them. The guy who took my last rental when I was returning it was not wearing a mask at all. This made me very uncomfortable as he was not social distancing either. I handed him the keys to the truck and tried to distance myself as quickly as possible. To me this shows a lack of respect or lack of courtesy to those of us who are customers. I probably won't visit this particular location for future needs because of that.

Derek B.
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El cliente no dejó un comentario.

Robert F.
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El cliente no dejó un comentario.

Callie N.
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El cliente no dejó un comentario.

Callie N.
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El cliente no dejó un comentario.

Austin C.
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El cliente no dejó un comentario.

daniel C.
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El cliente no dejó un comentario.

Sharon C.
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Thanks you for making sure my rental was the right size for what I needed. You went above and beyond!!!

JAMES G.
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El cliente no dejó un comentario.

Randall R.
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El cliente no dejó un comentario.

Jeanette A.
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El cliente no dejó un comentario.

James K.
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El cliente no dejó un comentario.

Robert D.
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One of the employees was not wearing his mask correctly and was coughing throughout my time inside the store.

Carol L.
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El cliente no dejó un comentario.

Mose D.
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Best U-haul location I have ever used. When family or friends ask which location to use in Waco, I always recommend this location.

John P.
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We have lived in many parts of the country and used UHaul services locally, this Waco location has always provided excellent service

MICHAEL SHELBY B.
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El cliente no dejó un comentario.

Edward W.
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El cliente no dejó un comentario.

aaron P.
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The only thing is yall guaranteed that I had the van reserved and when I got to the location yall didnt have it. But the guys working there have great customer service and attitudes. Definitely will use uhaul again

Vanessa D.
Clasificación:

Moving can be stressful, but so can dealing with customers who have unrealistic expectations of a location that has been a staple in the area since 1977. Despite my coming in right before closing time I was treated with respect and kindness. David was knowledgeable, thorough and patient. I had zero problems with returning and was treated the same as before. Please be mindful of the things that can be out of their control that can lead to a "negative" experience. Good customer service can't be taught and good people and help can be hard to find.

shawn N.
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They were efficient and extremely helpful.

Brent W.
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Credit card system kept crashing. Took over 15 minutes just to pay.

Trey C.
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El cliente no dejó un comentario.

Elizabeth T.
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El cliente no dejó un comentario.

Dianne R.
Clasificación:

Good customer service

Akeita M.
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The guys were awesome and professional. The online Che kin made everything a breeze.

Catherine C.
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The employees were very respectful and helpful

GREGORY S.
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Telephone reservation system required a very long hold time.

Eugen D.
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El cliente no dejó un comentario.

karen S.
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El cliente no dejó un comentario.

Edward S.
Clasificación:

The trailer had a badly worn tire. The process to pick up the trailer was terrible and took forever even though I had done all the stuff on line to speed up the process supposedly.

Aric I.
Clasificación:

I ordered a 17' truck and appliance dolly TWO days online before my scheduled pick up date of this past Saturday at noon. I get there to be told “there have been no appliance dollys returned. You're gonna hafta come back tomorrow at 9 am and see if you can get one.' What happened to the guarantee....? The man would not do anything to remedy the situation until I applied heavy pressure for him to call elsewhere and find me an appliance dolly. Would not use this location again after this.

Sylvia M.
Clasificación:

Excellent customer service will recommend to family and friends

James G.
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El cliente no dejó un comentario.

Barbra G.
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El cliente no dejó un comentario.

Joan B.
Clasificación:

At time I can't think of anything . Everyone was nice and friendly.

elizabeth M.
Clasificación:

UHaul used to be my go-to for any truck rentals, but next time I will call around to see if there are any better deals. They have totally changed their policy for local rentals since I rented last. It was a lot more expensive than I expected.

Tekayla K.
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El cliente no dejó un comentario.

Jamie G.
Clasificación:

Wor oh era were polite and helpful.

Roxanne A.
Clasificación:

Can't think of anything!

Felipe M.
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El cliente no dejó un comentario.

Amber M.
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El cliente no dejó un comentario.

alan A.
Clasificación:

Things were great. Don't really know how they could be improved.

Robert M.
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El cliente no dejó un comentario.

Josh S.
Clasificación:

Great customer service and maintained equipment. Recommend this location.

Jose L.
Clasificación:

None

Jennifer L. | Online Move In |
Clasificación:

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

paul G. | Overall Experience |
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El cliente no dejó un comentario.

Tanya G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bruno V. | Overall Experience |
Clasificación:

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Dawn L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MAXANNE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

frank e. | Overall Experience |
Clasificación:

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

VINCENT R. | Overall Experience |
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Excellent facility

Derek A. | Overall Experience |
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This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Matt R. | Overall Experience |
Clasificación:

Only knock is store did not answer phone anytime I called.

jennifer h. | Overall Experience |
Clasificación:

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

George M. | First Impressions |
Clasificación:

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Melissa S. | Overall Experience |
Clasificación:

Great job

patricia v. | First Impressions |
Clasificación:

great customer service

Delaina E. | Overall Experience |
Clasificación:

There were a few glitches, but they were taken care of

JEFF S. | Reservation |
Clasificación:

I did not use them. I also cancelled my storage building twice.

Delaina E. | Overall Experience |
Clasificación:

Everything went well, wish there had been a unit on the first floor though

No se han enviado comentarios para esta ubicación.

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