Comentarios del cliente para U-Haul Moving & Storage at Waco Dr

Everything was perfect

Very friendly

Helped with backing up the trailer and brought my receipt out to me!

Nothing! Staff was very friendly and helpful.

The staff conducted themselves in a very professional manner and everyone was so friendly.

Not a thing. Friendly customer service. Will use again.

Cidel who helped us out in the parking lot is a wonderful employee. He knows the equipment and is able to relate to customers. He also helped the employee proactively who was processing the computer order and paperwork for us. Cidel is an asset to your company. The lot and store is fully stocked with supplies.

I love the app I was able to take pictures and verify the trailer.

We had to drive 1500 miles and i rented it over a month in advance to ensure they knew this plus checked in with them periodically to check on everything to make sure I had done everything needed so there were no hiccups that day...well they put us in a 26’ truck and auto transport. We loaded that day and left the next. We got 131 miles down the road and a rear inside tire blew out. We called roadside (which was great) and he came out and changed that tire but all rear tires had no tread and metal showing. He had to locate 3 additional tires to replace all 4 back tires. The roadside assist and phone operators were great about promptly getting our truck fixed and following up. There was about a 4 hour delay. I would not recommend the Waco branch off valley mills drive because they obviously didn’t check the truck or car what a blow out could mean for the renters of their vehicles. The don’t maintain their trucks and will send you 1500 miles on 4 bald tires. Again the rest of the uhaul experience was good with the corporate office, phone advisors and roadside assist just not the Waco TX branch.

Manager was very accommodating and customer service was excellent!

Excellent service, thank you!

No issues. Drop off was fast and easy.

Great customer service. Manager is A+

The man outside came off as rude. Came up and asked if we paid already. His tone of voice was negative. The man inside was very friendly

Quick and easy!

give a credit for trucks returned with extra gass, and returned early.

I brought back my car tow equipment early. I do not understand why there is no credit or refund for less days. There should be some kind of refund for less days.

This is the first time I’ve ever had to rent a UHaul and Brent, at the Waco Dr location made it easy and he was also very nice.

We were told we could pick up truck at 8 when we got there they said truck not available till 10 we changed sizes of truck and were able to get a truck

The customer service lady that helped me find my drop off location was the ONLY thing pleasant about my experience. The guy that serviced the transaction was rude, could barely understand him, and moved like a sloth. It took my 45 minutes to get in and out.

It was quick and efficient. Great experience.

The best customer service!

What ever they use to clean or air freshener the truck was bad i had a recition to it i had to get out as soon as I could an not get back in the truck i had to take medicine an change out of the clothes in was wearing while in the truck. Maybe put a warning about the cleaning/air freshener you use

The crew at the West Waco Drive location were a tremendous help. The Esmeralda associate online...not so much

Good customer service

I have rented from U-haul several times and each time, an associate takes a photo of my ID. In this world of identity theft, I am uneasy with a stranger using his or her personal Iphone to capture my info. I realize that this is required, but a web cam on the PC at the store or some other company owned device should be used vs a cell phone that the employee owns.

Great customer service i was given bad information when I made my reservation about there was no deposit but there was a 100.00 I was not aware of intil5 I arrived other than that it was great.

Mark and Sedrick where absolutely fabulous!!! Mark booked me out fast and very friendly. Sedrick made my return smoove and professional. I give kuddos to both of those men!!??

You have excellent customer service

Management at this location deserves a higher rating. Very please with manager on duty, thanks for the good attitude .

Nothing. Everything was perfect

David and Cedric were quick to check-in the trailer, removing the unit from my vehicle in a timely manner.

so far so good

I left my wallet in the rental I had when I returned it and when I went back for my wallet all of my money was gone and I had over $600 in it. The people at this U-Haul location cannot be trusted.

The experience could not have been more perfect. Everyone in that place was treated politely and promptly. It dawned on me as I was driving and could smell a bit of the cleaning solution and I realized that U-haul was carefully cleaned, returning the U-haul was also quick and easy . Thanks for everything!

All of the UHaul team here at this location is very friendly and professional. Great experience at pick-up and drop-off. THANK YOU!

I had my drop off location changed twice. Do not use this company, I appreciated the customer service department and the full-service location was helpful. If you must use this company, I strongly suggest using a full-service location for pick and drop off, although they may not be conveniently located.

Very quick and friendly customer service. Best in town!

The helpers were awesome! Very nice, helpful and professional

These people got It together

Great customer service

Outrageous charges

Great store here in Waco where I now live! I will definitely use it again.

Reserve a truck at the downtown location got there the place was closed waited for 45 mins had too call the 800 number that sent me too the one on waco drive good service

Improve the customer service experience and attitudes of the employees.

first tow dolly had a light not working and second one had a cracked fender, but the service was excellent

Quick check in. Immediately were checking under the hood capping off fluids. I have used them before. Good location.

Rented from this location twice and have been very happy with the service and the rental. Will definitely recommend.

Check-in was quick and easy. Employee was very nice and courteous.

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Excellent facility

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Only knock is store did not answer phone anytime I called.

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Great job

great customer service

There were a few glitches, but they were taken care of

I did not use them. I also cancelled my storage building twice.

Everything went well, wish there had been a unit on the first floor though