Customer Reviews for U-Haul Moving & Storage at Waco Dr

Rating:

2.0

I find it insulting that because I went over destination by 3 miles and did not get my deposit back and I was within the amount of time alotted to rent the truck

Rating:

5.0

Absolutely nothing, when I asked if they can take me to my vehicle they didn't hesitate. Simply awesome.

Rating:

5.0

I keep going back to this location because they are consistent and I always know it's going to be a good experience.

Rating:

1.0

They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

It was very well done. Thank you

Rating:

5.0

Always use this location, worked there forty years ago

Rating:

1.0

I have been renting from U-Haul for the last 34 years and I have never had a more upsetting experience than with the staff member at this U-Haul, who was utterly rude and condescending. She should be terminated immediately.

Rating:

5.0

Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.

Rating:

5.0

Our original pick up location did not have our truck, as it was in for service. They were able to find us another location with a truck.

Rating:

3.0

Disappointed in this location. I have rented 3 trailers from this location in the last 12 days. Each time has been a hot mess. I'll have to find another location to rent from.

Rating:

3.0

They screwed up my reservation and had me picking up the truck in Grand Prairie instead of Waco.

Rating:

5.0

All did an excellent job with knowledge and very helpful. Just keep up great customer service

Rating:

5.0

The storage manager was very helpful thank you

Rating:

3.0

Thank you

Rating:

2.0

These people don't care about the customer, bad attitudes not a good reflection of the company. I probably won't use Uhaul again after this experience.

Rating:

5.0

Very nice employee!

Rating:

5.0

Great customer service

Rating:

3.0

Did online rental of trailer, still was incomplete clerk didnt seem to know what was going

Rating:

4.0

Rented another trailer for the day. Always a pleasant experience.

Rating:

3.0

Difficult to rent equipment from U-Haul. Was it necessary to call three people asking if I'm going to return your equipment? Really? And every time? Not sufficient with inconveniencing then one time, you have to do it every time? Never renting from U-Haul again

Rating:

4.0

Second time at this store. Good staff, equipment is always available and clean.

Rating:

1.0

Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist

Rating:

5.0

Just love Ms Jenkins who help us so much. Would recommend this site to anyone looking for a rental. Thanks again.

Rating:

2.0

Not inviting or friendly. I had to search for someone to help me.

Rating:

5.0

Pay your employees more.

Rating:

5.0

The trailer was not the one we needed . It wasn't long enough for vehicle we were trying to tow and ended up being a complete waste of money as we were unable to use it . It was too short the truck tires were hanging off the back end of the auto transport . I was upset but what else can I do about it after all they are the ones who recommended and gave us this size auto transport . The place was good but just don't if the girl was new or what happened for us to get the wrong size auto transport

Rating:

1.0

The a/c in the truck didn't work & it was 100°F!!! We did an advanced reservation online, but had to go inside anyways.The staff made us call two people to confirm we would return the truck on time (we ended up returning it HOURS early anyways). Had we known we would have had people lined up to call instead of waiting. A line formed behind us while we did this. Very inconvenient & embarrassing. Overall, the experience was below average. Will not rent again.

Rating:

1.0

Rude and unfriendly employees

Rating:

5.0

Great service!!

Rating:

5.0

Fast in and out clean and fare priced

Rating:

2.0

Employee was curt.

Rating:

5.0

Always friendly and knowledgeable and no waiting Not only great equipment, also the best place to buy your propane

Rating:

5.0

Friendly Staff, the equipment was ready, the return was quick and easy with employees eager to get me on my way. Thanks.

Rating:

5.0

Crowded lot but the service staff was very helpful

Rating:

5.0

The clerk was very helpful.

Rating:

5.0

This location does a very professional job and takes care of their customers needs. Neil Gates

Rating:

1.0

Go over protocols with management. Manager sent a inbox to 100s of people on Facebook saying I stole a uhaul and to contact her if they seen me. I'll be filing a sue on her and uhaul for defaming my name (defamation of character).

Rating:

5.0

No improvement needed. Excellent in all aspects.

Rating:

5.0

Everyone was polite. It was a good experience.

Rating:

5.0

Super easy drop-off. Nothing to improve. Thank you.

Rating:

5.0

Was not expecting the location to be open. Again, I was struggling with the Uhaul app so an employee came over and completed my check-in via this ipad. He was very friendly and personable. Was so pleased with his service. I will never use the Uhaul app again. It has already been deleted off my cell phone.

Rating:

5.0

Professional and efficient. Was in and out in 15 minutes. I shall use this location again.

Rating:

5.0

Poor customer service

Rating:

2.0

The right mirror was broken on the truck and we were told all the trucks were broken in some form. If I had been driving alone I would have had no way of checking if the right lane was clear

Rating:

4.0

None

Rating:

3.0

There was a long wait time to attend to me when I had a reservation. The storage unit does not have air condition which in the high 100 degree weather makes it difficult to move things in without feeling like having a heat stoke. I did appreciate the fact that a lock was provided and equipment to use to make the moving process faster. The staff was friendly as well.

Rating:

5.0

Good location. Professional. Nice.

Rating:

4.0

Not enough employees to handle the busyness. Lots of confusion and lot was too full to accommodate manipulating the vehicles

Rating:

1.0

Again, she almost hit me with her car. She dressed very unprofessional, was late, and took almost an hour to check us out.

Rating:

2.0

Space was advertised as climate controlled and it is not.

Rating:

5.0

You're doing pretty now with what you're doing.

Rating:

1.0

Roaches in the van

Rating:

5.0

Team was great. Service was quick. Easy, simple process.

Rating:

5.0

There isn't enough nice things to say about the gentleman that checked the uhaul in for me. He was the kindest sweetest soul and should be more people like him in the world.

Rating:

4.0

Customer service representative was on her phone during the entire check in process. She seemed completely disinterested in getting us checked in and answered our questions with short answers.

Rating:

2.0

The girl that checked us in was very rude. Not helpful at all... I have used that location many times and never this issue.. . She needs to work more on her personality with customers... David who ran the store for years was always pleasant and helpful

Rating:

5.0

Very friendly

Rating:

1.0

I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70.00 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience

Rating:

5.0

Keep up the good work

Rating:

1.0

Water damage and poor customer service

Rating:

1.0

U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU

Rating:

3.0

The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.

Rating:

5.0

U-Haul never fails me

Rating:

1.0

Did not use it at all but they said I can not get my money back was no told to me that I could not get it back

Rating:

5.0

Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.

Rating:

5.0

I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.

Rating:

4.0

Closing at 5:00 makes it difficult to talk to staff because I work until 5:00

Rating:

1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

Rating:

5.0

She was so kind and very informative to us. Very helpful

Rating:

5.0

Solid location. Tight security. All good.

Rating:

5.0

great service, easy to start and nice to deal with

Rating:

3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Rating:

4.0

Bugs

Rating:

1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Rating:

5.0

Made sure I knew how to gain access using the entry card.

Rating:

4.0

Very friendly and helpful staff!

Rating:

5.0

Friendly staff help me understand how to get into the storage unit.

Rating:

1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Rating:

4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

Rating:

3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Rating:

5.0

Allie was very friendly and professional.

Rating:

2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Rating:

5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Rating:

4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Rating:

5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

Rating:

5.0

Excellent facility

Rating:

5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Rating:

4.0

Only knock is store did not answer phone anytime I called.

Rating:

3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

Rating:

5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Rating:

5.0

Great job

Rating:

5.0

great customer service

Rating:

5.0

There were a few glitches, but they were taken care of

Rating:

1.0

I did not use them. I also cancelled my storage building twice.