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Kevin S.Customer Reviews for U-Haul Moving & Storage at Waco Dr
Testimonials From Recent Customers
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Waited in line 2.0 minutes to drop off the truck to be told later to go outside to give keys to attendant. Never greeted by the desk attendant so several customers left the store. Really need more work on customer service.
Andrea C.At both locations I couldn't be happier with the service and personnel
CRAIG H.Great location and friendly staff
JeanBaptiste J.Person handling my return did not check in my trailer. Spent several days working through extra charge refund. Everyone was friendly and helpful that were trying to help resolve, but the first guy should have checked in the trailer and saved me several hours later.
Michael M.Much better experience than when we first started the rental process and got the runaround for a dollie that was supposed to be reserved the day we picked up the truck.
Donovyn F.Same as my other review. Totally Rude and unhelpful GM.
Armen H.Hire a new Genera Manager. One of the most unprofessional GM's I have ever had to endure. The staff was terrible and talked down to me. Mr Brooks was helpful and the only professional on the spot. Shame on the GM for lying to us for 3 days. Absolutely Not Acceptable.
Armen H.The inside of the trailer was clean. The outside was dirty, muddy mess. It needed to be washed.
Sheree G.Equipment was guaranteed at 9:15. Was not ready till 10:30 and had to drive to a different location to get it.
Bryan W.The truck check engine light was on the time. The truck was left open in the back end and stuck open with the flip lock stuck up in the truck. I had to fix it to get it to move and close. Took a good 5 minutes to fix it. The truck was dirty in the storage box inside, (pieces of stuff on floor-not swept out!) The passenger door window was left half way down all night and caused dew to collect on the inside of the windshield-(had to wait on the heater to dry it out so I could be able to see out of it to drive,) this took over 10 minutes! The truck was freezing in side too and damp cause of the window being left down. The door being stuck and the windshield being wet inside made me late leaving the location! The inside of the truck smelled bad and was also dirty everywhere. I had no problems with the truck running but was sad to see a truck left like this!! I worker inside was overwhelmed working by herself and was polite but was not happy at all. She gave me keys and sent me to find the truck. The man that checked me back in was very nice and quick to get me check back in and on my way! I would rate this a 5 out of 10 -not due to the employees but over all experience
Leah B.It took nearly forever to get waited on. There was only one guy working the desk. The transmission was bad on the truck we got and it couldn't make it up the hill.
John M.Quick check in and return.
Lawanda T.Solid location. Tight security. All good.
EDWARD P. | First ImpressionsEverything was quick and easy.
Philip S.Attendant was very busy but keep a good attitude during the time I was there, very polite and helpful
WILFORD W.Came into store around noon. Told no trucks available, everything is booked all day. Went online reserved the exact truck I asked about in store.
Brandon L.Very courteous and helpful
Mary C.It was an absolute pleasure renting from this location. The woman who helped me went above and beyond to get me what I needed. It was the best U-Haul experience ive ever had. 13/10 would recommend
Caila V.I really appreciate Steve and all of his help!
Kyle P.Always great service at this location. I've used this location a number of times over the past few years.
Michael C.Let customers know about the other charges besides the rental and mileage. I thought I was gonna pay about $45 in all and I end up paying $70 and did not drive that many miles.
Markala W.Adequate staffing
Shawn G.Your customer service was GREAT!!!
Gregory C.Great service in Waco. The drop off in Ft Worth was not acceptable. The lady at the counter did not know her job. There was a very long line of customers and I had go into the back area and tell two guys to come up front. They were upset because I interrupted their conversation. After awhile a bearded guy with breaded hair came up to help and he was excellent. The lady was still working on the guy in front of us. She needs to find another line of work
Charles T.The people that helped me yesterday were so friendly, helpful, and knowledgeable! I would recommend to everyone! This location is the best to go to!
Esmeralda O.Nada
SKIPPER L.Guys were great. Extremely helpful and knowledgeable. Would definitely rent from here again. Thanks for the great experience!
Eric T.Overall very good. I have no suggestions for improvement. The ability to turn in a rental after hours with a phone is very helpful.
Aidan N.Website showed that no trailers were available for one way, but when I went to pick up I was asked if it was one way. I am a bit annoyed that that option was unclear on the website. Otherwise, it was a great rental.
DENNIS C.The wait was really long,due to one employee helping out but unknowledgeable about submitting the contract information but overall good service..
Cecilia J.Again, quick and efficient, no suggestions for improvement.
Patricia J.The staff was very helpful and friendly. Very nice to work with!
WILLIAM R.great service, easy to start and nice to deal with
Michele C. | Overall ExperienceThey had a customer reserve a truck that I was currently utilizing and they stated I must bring the truck back at that scheduled time when the day before a worker confirmed if I so happen to need it longer I would be allowed to keep it until I finished moving. Basically felt like my move was an inconvenience to them. So please be mindful and try to please one customer by inconveniencing another.
Joyce T.Short staffed and long waiting time
DEBRA W.Excellent customer service.
Rebecca S.Nothing, I live in Hewitt Tx. And I use the Waco location because these guys know what they're doing and are very friendly and helpful.
John S.The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.
Bryant D. | Online Move InFast
Merv R.Friendly staff help me understand how to get into the storage unit.
Jennifer M. | First Impressions