I find it insulting that because I went over destination by 3 miles and did not get my deposit back and I was within the amount of time alotted to rent the truckChris M.
Customer Reviews for U-Haul Moving & Storage at Waco Dr
Waco, TX 76710
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing, when I asked if they can take me to my vehicle they didn't hesitate. Simply awesome.Brody W.
I keep going back to this location because they are consistent and I always know it's going to be a good experience.SANDI S.
They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.Melanie H. | Overall Experience
Customer did not leave a comment.Roxanna R.
Nothing. Everything was great!Rodney D.
It was very well done. Thank youMichael M.
Always use this location, worked there forty years agoGreg H.
Customer did not leave a comment.Horacio S.
I have been renting from U-Haul for the last 34 years and I have never had a more upsetting experience than with the staff member at this U-Haul, who was utterly rude and condescending. She should be terminated immediately.Nathan M.
Customer did not leave a comment.Hilaria W.
Customer did not leave a comment.Bonnie H.
Customer did not leave a comment.Eddresha A.
Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.Melanie H. | Online Move In
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Donna M.
Our original pick up location did not have our truck, as it was in for service. They were able to find us another location with a truck.Kevin S.
Customer did not leave a comment.TONI R.
Customer did not leave a comment.Alina R.
Customer did not leave a comment.Diana L.
Disappointed in this location. I have rented 3 trailers from this location in the last 12 days. Each time has been a hot mess. I'll have to find another location to rent from.DOUGLAS C.
They screwed up my reservation and had me picking up the truck in Grand Prairie instead of Waco.chris B.
All did an excellent job with knowledge and very helpful. Just keep up great customer serviceKEVIN W.
Customer did not leave a comment.Gary M.
The storage manager was very helpful thank youSHERRONDA S. | Overall Experience
Customer did not leave a comment.David A.
Customer did not leave a comment.TJ B.
Customer did not leave a comment.Mikah R.
Customer did not leave a comment.Steven H.
Thank youTanequa W. | Overall Experience
Customer did not leave a comment.Melanie W. | Overall Experience
These people don't care about the customer, bad attitudes not a good reflection of the company. I probably won't use Uhaul again after this experience.Eric B.
Customer did not leave a comment.Tanequa W. | First Impressions
Very nice employee!edwina M.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.DAVID S.
Great customer serviceEdward R.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Herbert M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.sharon K.
Did online rental of trailer, still was incomplete clerk didnt seem to know what was goingCosme M.
Rented another trailer for the day. Always a pleasant experience.enzi B.
Customer did not leave a comment.Joseph S.
Difficult to rent equipment from U-Haul. Was it necessary to call three people asking if I'm going to return your equipment? Really? And every time? Not sufficient with inconveniencing then one time, you have to do it every time? Never renting from U-Haul againluis F.
Second time at this store. Good staff, equipment is always available and clean.enzi B.
Customer did not leave a comment.John D.
Customer did not leave a comment.Thomas T.
Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assistChristie M. | Overall Experience
Customer did not leave a comment.Lisa M. | Online Move In
Just love Ms Jenkins who help us so much. Would recommend this site to anyone looking for a rental. Thanks again.Victor M.
Customer did not leave a comment.CODY M.
Not inviting or friendly. I had to search for someone to help me.Daniel Y.
Pay your employees more.dan K.
Customer did not leave a comment.Christina W.
The trailer was not the one we needed . It wasn't long enough for vehicle we were trying to tow and ended up being a complete waste of money as we were unable to use it . It was too short the truck tires were hanging off the back end of the auto transport . I was upset but what else can I do about it after all they are the ones who recommended and gave us this size auto transport . The place was good but just don't if the girl was new or what happened for us to get the wrong size auto transportMonica A.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Kevin H.
The a/c in the truck didn't work & it was 100Â°F!!! We did an advanced reservation online, but had to go inside anyways.The staff made us call two people to confirm we would return the truck on time (we ended up returning it HOURS early anyways). Had we known we would have had people lined up to call instead of waiting. A line formed behind us while we did this. Very inconvenient & embarrassing. Overall, the experience was below average. Will not rent again.Vanessa C.
Rude and unfriendly employeesQytavious S.
Customer did not leave a comment.Dave R.
Customer did not leave a comment.NATALIE G. | Overall Experience
Customer did not leave a comment.Brian KAREN L.
Great service!!Joshua W.
Fast in and out clean and fare pricedRitchie M.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.CIARA G.
Customer did not leave a comment.Dillon S.
Employee was curt.Jeremy P.
Customer did not leave a comment.dona A.
Always friendly and knowledgeable and no waiting Not only great equipment, also the best place to buy your propaneFrank M.
Friendly Staff, the equipment was ready, the return was quick and easy with employees eager to get me on my way. Thanks.Mark M.
Crowded lot but the service staff was very helpfulJASON M.
Customer did not leave a comment.Donnie B.
The clerk was very helpful.Barbara H.
This location does a very professional job and takes care of their customers needs. Neil GatesNeal G.
Go over protocols with management. Manager sent a inbox to 100s of people on Facebook saying I stole a uhaul and to contact her if they seen me. I'll be filing a sue on her and uhaul for defaming my name (defamation of character).Antonniette W.
Customer did not leave a comment.Maria F.
No improvement needed. Excellent in all aspects.Lee C.
Everyone was polite. It was a good experience.Paul J.
Customer did not leave a comment.Joseph W. | Overall Experience
Super easy drop-off. Nothing to improve. Thank you.William P.
Was not expecting the location to be open. Again, I was struggling with the Uhaul app so an employee came over and completed my check-in via this ipad. He was very friendly and personable. Was so pleased with his service. I will never use the Uhaul app again. It has already been deleted off my cell phone.David W.
Professional and efficient. Was in and out in 15 minutes. I shall use this location again.Lee C.
Poor customer serviceNora M.
The right mirror was broken on the truck and we were told all the trucks were broken in some form. If I had been driving alone I would have had no way of checking if the right lane was clearElise U.
There was a long wait time to attend to me when I had a reservation. The storage unit does not have air condition which in the high 100 degree weather makes it difficult to move things in without feeling like having a heat stoke. I did appreciate the fact that a lock was provided and equipment to use to make the moving process faster. The staff was friendly as well.victory A.
Good location. Professional. Nice.Brenda A.
Customer did not leave a comment.Amy C.
Customer did not leave a comment.MICHAEL H.
Not enough employees to handle the busyness. Lots of confusion and lot was too full to accommodate manipulating the vehiclesStephen T.
Customer did not leave a comment.Tracy M.
Again, she almost hit me with her car. She dressed very unprofessional, was late, and took almost an hour to check us out.Katherine G.
Space was advertised as climate controlled and it is not.Christopher L. | Overall Experience
Customer did not leave a comment.Brett L.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.katherninne S.
You're doing pretty now with what you're doing.Clarence O.
Roaches in the vanShannon M.
Team was great. Service was quick. Easy, simple process.Michael H.
Customer did not leave a comment.Mary Z.
There isn't enough nice things to say about the gentleman that checked the uhaul in for me. He was the kindest sweetest soul and should be more people like him in the world.Cynthia W.
Customer service representative was on her phone during the entire check in process. She seemed completely disinterested in getting us checked in and answered our questions with short answers.Joshua S.
Customer did not leave a comment.Christy H.
Customer did not leave a comment.Savid A.
The girl that checked us in was very rude. Not helpful at all... I have used that location many times and never this issue.. . She needs to work more on her personality with customers... David who ran the store for years was always pleasant and helpfulJennifer H.
Customer did not leave a comment.Dana M.
Very friendlyDavid M.
Customer did not leave a comment.Sam T.
I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70.00 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experiencePATRICIA DENNIS B. | Online Move In
Keep up the good workJose G. | First Impressions
Customer did not leave a comment.christan t. | Overall Experience
Water damage and poor customer serviceSandra W. | Overall Experience
Customer did not leave a comment.Hannah B. | Overall Experience
Customer did not leave a comment.mervin w. | Overall Experience
Customer did not leave a comment.Tasharra P. | Overall Experience
Customer did not leave a comment.SAMYRI S. | Overall Experience
U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOUCaitlin R. | Overall Experience
Customer did not leave a comment.Linda B. | Overall Experience
The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.Melanie W. | First Impressions
Customer did not leave a comment.Dameon S. | First Impressions
U-Haul never fails meDusty B. | Overall Experience
Customer did not leave a comment.Edward M. | First Impressions
Customer did not leave a comment.desiree r. | Overall Experience
Did not use it at all but they said I can not get my money back was no told to me that I could not get it backFannie R. | First Impressions
Customer did not leave a comment.Ashley C. | Online Move In
Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.Michael L. | First Impressions
Customer did not leave a comment.Jamie A. | First Impressions
Customer did not leave a comment.JOSEPH B. | Online Move In
I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.LANEENA C. | Overall Experience
Customer did not leave a comment.MICHAEL M. | Overall Experience
Closing at 5:00 makes it difficult to talk to staff because I work until 5:00Gary M. | Overall Experience
I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unitEBONY D. | First Impressions
Customer did not leave a comment.Gary M. | First Impressions
She was so kind and very informative to us. Very helpfulLANEENA C. | First Impressions
Customer did not leave a comment.Joe H. | Overall Experience
Customer did not leave a comment.DACHYA B. | Overall Experience
Solid location. Tight security. All good.EDWARD P. | First Impressions
great service, easy to start and nice to deal withMichele C. | Overall Experience
The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.Bryant D. | Online Move In
Customer did not leave a comment.Dan T. | Overall Experience
Customer did not leave a comment.Alisa S. | Overall Experience
BugsStephen D. | Overall Experience
Customer did not leave a comment.Katelyn G. | Overall Experience
Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in itMegan W. | Online Move In
Made sure I knew how to gain access using the entry card.Sheilda A. | First Impressions
Customer did not leave a comment.mark y. | Overall Experience
Very friendly and helpful staff!Tracy W. | Overall Experience
Friendly staff help me understand how to get into the storage unit.Jennifer M. | First Impressions
These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.Kevin C. | Overall Experience
Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.David T. | Overall Experience
Customer did not leave a comment.Simone B. | First Impressions
Customer did not leave a comment.Brandy B. | Online Move In
My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.Elizabeth N. | Overall Experience
Customer did not leave a comment.Joel G. | Overall Experience
Customer did not leave a comment.Rachael R. | Overall Experience
Allie was very friendly and professional.Rebecca T. | Online Move In
Customer did not leave a comment.La Wanda T. | First Impressions
I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.YVONNE TUCKER M. | Overall Experience
Customer did not leave a comment.Deidre W. | Overall Experience
The staff was crazy busy but they still made sure we got everything we needed. Thank you!Jennifer L. | Online Move In
Customer did not leave a comment.paul G. | Overall Experience
Customer did not leave a comment.Tanya G. | Overall Experience
My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.Bruno V. | Overall Experience
Customer did not leave a comment.Dawn L. | Overall Experience
Customer did not leave a comment.MAXANNE S. | Overall Experience
Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!frank e. | Overall Experience
Excellent facilityVINCENT R. | Overall Experience
This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.Derek A. | Overall Experience
Only knock is store did not answer phone anytime I called.Matt R. | Overall Experience
Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls backjennifer h. | Overall Experience
The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!George M. | First Impressions
Great jobMelissa S. | Overall Experience
great customer servicepatricia v. | First Impressions
There were a few glitches, but they were taken care ofDelaina E. | Overall Experience
I did not use them. I also cancelled my storage building twice.JEFF S. | Reservation
Everything went well, wish there had been a unit on the first floor thoughDelaina E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!