DALTON H.
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Comentarios de los clientes para U-Haul Moving & Storage at Waco Dr
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage at Waco Dr
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John H.
Great customer service
martha T.
Very Helpful and easy to drop off.
vasali V.
Not advertise the false 19.95 rat patuty. say like it is 69 or whatever!
Donald C.
Excellent service quick and easy
Craig S.
Very helpful and quick service. Thank you
Douglas B.
Brent and Stephen were very professional and made my move easier with their excellent customer service. My next move will be with Uhaul. Thank you.
Matthew G.
Cedric was very helpful and welcoming.
patrick C.
Give accurate information and consistent information; dolly and blankets were supposed to be included; with no charge for the dolly. 25 min wait time to actually wait in line to get my rental, gas estimate was slightly underestimated; I was told I could drop in another city; they said the did not accept drop offs and wanted to charge me. I had to argue, and since no charges were popping up they finally took it; somewhat hidden charges not emphasized boosted price: explain the contract better. ; do not tell Persons and affirm a drop off and then say you ant do that plan;
Rebecca T.
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Online Move In
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Allie was very friendly and professional.
Violet R.
The truck had difficulty starting each time and there was less than 1/4 tank when I picked-up truck.
Abigail D.
There was a great worker doing equipment pick up. He cleaned out the truck and even gave it a quick mop. I wish I got his name for a shout out, but I didn't. Thanks buzz cut and sunglasses guy!
Joshua D.
Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.
Stephen J.
It's kinda hard to see where the Customer Service checkout counter is when first entering the office; maybe have a big overhead sign?
Daniel M.
My reservation pick up was changed to a different location. I can't understand why the truck couldn't have been taken to the location we chose. Also, employees need to be re-educated on the insurance policies. We purchased the SafeMove policy and were told that it covers EVERYTHING. I specifically asked that, in a case example, we pulled into a gas station and hit the awning, would that be covered ? We were told yes, it covers all damage and liabilities. This was not the case. We had a small accident and clipped the side of our apartment building - I filed a claim and was told that the insurance only covers the truck - NOT any other damage or liability. The insurance policies are not clear and the employees need to be fully aware of what is/is not covered. This will be our last move with Uhaul.
Rachael K.
An awesome experience and we will do business here again.
Crystal W.
Very nice staff!!!
Sherrice B.
Don't change a thing. I love y'all's customer service. This is the only location I use when I do move.
frederick S.
friendly staff with smiles
David W.
The manager was great. He went above and beyond to help us with our move.
John W.
Great Service
Dawn C.
Every thing was excellent, I have used this service several of my moved and service was excellent.
Catherine S.
Our experience was smooth and easy. The gentleman who helped us, believe his name was Cedric, was polite and efficient. Thank you.
YVONNE TUCKER M.
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Overall Experience
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I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.
Vanessa P.
The staff were very helpful and professional. The process was was fairly and easy. The price was as expected.
Robert F.
Easy clean fast courteous.
Patricia C.
Always helpful and friendly!
Albert D.
I secured the rental online. When I got to the store I had to provide DL and Sign papers and authorize charge. Why did I do all of those things online to only repeat once at the store? Waste of my time as well as stores time.
Marion M.
Great customer service
Patricia M C.
The guy at this location is always helpful. As long as I've had to move and that goes back to when I've came home over 20 years ago this location is who I use.
Raymond D.
In and out in no time. Great service.
NELSON W.
With the current pandemic going on people are very concerned about their health. During multiple visits I have seen and interacted with some employees not wear masks to protect those of us dealing with them. The guy who took my last rental when I was returning it was not wearing a mask at all. This made me very uncomfortable as he was not social distancing either. I handed him the keys to the truck and tried to distance myself as quickly as possible. To me this shows a lack of respect or lack of courtesy to those of us who are customers. I probably won't visit this particular location for future needs because of that.
Sharon C.
Thanks you for making sure my rental was the right size for what I needed. You went above and beyond!!!
Robert D.
One of the employees was not wearing his mask correctly and was coughing throughout my time inside the store.
Jennifer L.
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Online Move In
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The staff was crazy busy but they still made sure we got everything we needed. Thank you!
Bruno V.
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Overall Experience
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My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.
frank e.
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Overall Experience
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Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!
VINCENT R.
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Overall Experience
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Excellent facility
Derek A.
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Overall Experience
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This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.
Matt R.
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Overall Experience
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Only knock is store did not answer phone anytime I called.
jennifer h.
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Overall Experience
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Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back
George M.
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First Impressions
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The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!
Melissa S.
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Overall Experience
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Great job
patricia v.
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First Impressions
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great customer service
Delaina E.
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Overall Experience
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There were a few glitches, but they were taken care of
JEFF S.
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Reservation
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I did not use them. I also cancelled my storage building twice.
Delaina E.
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Overall Experience
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Everything went well, wish there had been a unit on the first floor though
arriba