Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

Rating:

1.0

The guys checking us in were not good at all one didn't have a name badge but clearly did not know what he was doing looks like he was on training. The guy training him Caleb is probably not the correct person to train or even actually be working at your location. Me as a manager would not have him working for me. He was being very sarcastic and rude. I have no idea how your metrics work but if as a business the end goal is to make sales and profit. Caleb is holding those sales back from your location. I witnessed at least 2 customer interactions one front face and another over the phone where they were good potential rentals, but he just blew it off with his sarcasm and demeanor.

Rating:

3.0

I arrived to pick up a trailer at my appointment time on Saturday morning. I had to wait 45 minutes in line. There was only one employee on a Saturday morning. Very disappointed

Rating:

5.0

Very nice staff

Rating:

4.0

The location and the staff was nicer than the last time i visited.

Rating:

3.0

Was warned about a $20 check in fee for after hours check in and to call the uhaul number if the app isn't working. We'll low and behold the app didn't work and was trying to charge me a cleaning fee and if I hadn't of disputed it then I would have been charged it even though the trailer was clean and I had to say it wasn't due to a error in the app checking it in remotely.

Rating:

5.0

Everything great

Rating:

5.0

In spite of being very busy I received all the personal attention required without over doing.

Rating:

1.0

Do a deep clean when vehicles have pets in them. Some customers like me have pet allergies it was hair everywhere the west was covered. When you cut the ac on side note: you know the van was hot; the smell was horrible straight dog shit! The van was horrible but we were in a rush for a catering event and didn't have time to switch, the experience was horrible.

Rating:

2.0

Customer service. The check-in representative was unprofessional. He was very sarcastic and cut me off when asking questions. It came across as rude.

Rating:

5.0

Very professional and courteous

Rating:

1.0

Yall charged me twice

Rating:

3.0

Site was cramped but the staff was friendly, courteous and professional. Check in and drop off took minimal time to complete which I appreciate very much.

Rating:

4.0

Having the ability to return the trailer and check it back in after hours is a great feature. Staff was very friendly and helpful in hooking up the trailer.

Rating:

5.0

Nothing. Everything about the experience was excellent. Ryan Smith is a very nice man, and extremely professional.

Rating:

5.0

This was the easiest transaction I've ever done! The people there were very friendly, informative, and helpful. I can't say enough good things about this location. If I ever need a rental again, I will be coming back to this location only. Good job!!

Rating:

1.0

Terrible customer service

Rating:

5.0

All long distant trucks should have cruise control and better road noise suppression. The 15 foot truck was loud on freeways

Rating:

3.0

I was charged for a dolly I didn't use I assume because we removed it while moving our stuff just to get it out of the way. We had 2 of our own that were better quality which we used. It also wasn't clear that the furniture pads were not complementary as I never requested any. If I don't ask for or order it please don't put it in the truck, most people have multiple people helping and often they assume everything there has already been purchased causing unexpected fees.

Rating:

5.0

Excellent

Rating:

5.0

The manager was very nice and accommodating.

Rating:

5.0

I was very satisfied, everything was handled very professionally,no problems

Rating:

3.0

Inside trailer was dirty. Truck was driving horrible it kept hesitating and needed wheel alignment. Check in and out was awesome. Their customer service was great just the truck itself was terrible. Uhaul switched my reservation 3 times which was pretty disappointing.

Rating:

5.0

Will definitely consider renting from this location!

Rating:

5.0

Every encounter I had with the staff was very delightful

Rating:

5.0

What a relief to find that this site had an office with staff even late on a Friday evening. They were courteous and knowledgeable. Perfect ending to a very long day.

Rating:

5.0

Nothing, they were patient with me even when I had to keep running back to my car for supplies

Rating:

4.0

Charged for being 2 gallons over on gas. That is questionable as the gauge looked like it was exactly at the same place. You should give the vehicles to us full and there wouldn't be a $4+ discrepancy. That's total BS.

Rating:

5.0

Keep doing what y'all doing! Great service

Rating:

5.0

In-N-Out service good service

Rating:

5.0

Fast drop off service no hassles.

Rating:

5.0

Good costumer service,

Rating:

2.0

Oil leak, low oil pressure, poor acceleration, transmission whining. Felt like it was gonna breakdown when fully loaded

Rating:

5.0

The guy who helped me was very patient and respectable he deserves a promotion

Rating:

4.0

make clear that you're going to charge $20 to drop off overnight. That was not discussed and was a big surprise when my bill was more than double what i was expecting. This was not transparent and was a sneaky way to get an extra $20.

Rating:

5.0

Ryan Smith was very courteous and professional. Definitely will visit this location again.

Rating:

5.0

Very good customer service…

Rating:

5.0

No suggestion at this time.

Rating:

5.0

Great Customer Service! I love this location! The manager rocks 😊

Rating:

5.0

The staff was extremely courteous and helpful.

Rating:

5.0

job well done

Rating:

5.0

The person Brandon help me out tremendously. He was very professional and kind to my needs and I would come back here to rent a truck when I need it and I would recommend anyone to do the same.

Rating:

5.0

I was at your location on Antoine and and 8 serrvce road first after 4 attempts on contract credit card machine not working we finished and he handed me the key to a truck when he was told from the beginning I wanted a cargo van so after 35 minutes and given a truck I canceled and left. Went to location on veterans and on my way in 6 minutes with a cargo van

Rating:

5.0

Excellent service and pricing.

Rating:

5.0

Everyone that I had dealings with at this location were extremely helpful and courteous. They made the entire process very easy and I would recommend this location to anyone wanting to rent a trailer.

Rating:

2.0

The young man who was assisting the costumer’s was very rude and not very knowledgeable

Rating:

1.0

I was charged fees that I was not told abt, I put fuel back 2 half a tank even took a picture, I will be calling

Rating:

5.0

Heidi was excellent, great costumer service and very helpful.

Rating:

5.0

Hedi was very professional , transition done quickly.

Rating:

2.0

Storage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.

Rating:

5.0

Convenient and affordable

Rating:

5.0

Manager was very helpful very respectful and very sweet

Rating:

3.0

Was unable to use storage facility. Second floor without an elevator.

Rating:

3.0

There is a large black box in the unit, I don’t know why. Please advise on where to store the box.

Rating:

1.0

Was charged more than the estimate on the “equipment contract”. The only variable was how many miles were actually driven - I drove LESS miles than estimated! Was charge more for the actual rental and more for the insurance coverage. Will dispute charges via credit card company. Have used U-Haul at least twice a year over the past 10 years, this experience was not just BAD it was UNETHICAL!

Rating:

5.0

Everything good.

Rating:

5.0

I had a hard time using the online check in so the employees helped us and everything went smoothly.

Rating:

5.0

N/a

Rating:

5.0

Helpful quick and easy service!

Rating:

5.0

good experience

Rating:

5.0

Thank you your time.

Rating:

5.0

I'm extremely satisfied and grateful to Ryan and Heidi for their excellent and friendly customer service. Moving can be very stressful and Ryan made the truck rental process seamless. If we ever need a truck in the future, we'll definitely rerurn to this location. I highly recommend them!!! Keep up the amazing work!

Rating:

4.0

Make sure to have proper drop of location.

Rating:

5.0

Everything was prepared as promised, the unit was clean and plenty of carts to help with moving. I had a question this morning(Sunday) and the young man was in a good mood and was very helpful. Sorry but I don’t remember his name. This on line set up is great, so convenient.

Rating:

5.0

Ryan and Caleb were very courteous and friendly.

Rating:

5.0

Ryan was very friendly and seemed to genuinely care about providing excellent service. Appreciate how I was treated as a valued customer even though it's not my primary location for renting.

Rating:

5.0

It was always tidy and cool. My things were the way I left them. Staff was always helpful when needed.

Rating:

5.0

I just wish there was an elevator!!!

Rating:

5.0

Thanks to Ryan for the help!

Rating:

5.0

Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn’t care for the price lol

Rating:

5.0

Great

Rating:

3.0

I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……

Rating:

3.0

As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit

Rating:

3.0

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

Rating:

4.0

I haven't actually talked to anyone

Rating:

1.0

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Rating:

4.0

Just lacks lighting inside the storage room or at least in the hallway

Rating:

5.0

Ryan and his staff took care of and what I needed

Rating:

3.0

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you’re open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that’s poor customer service.

Rating:

5.0

Management very helpful and caring I would definitely use that location again

Rating:

5.0

Great staff very friendly and helpful.

Rating:

5.0

Uhaul was on point with everything. The moving company was not....

Rating:

5.0

Long time member and I live the friendly staff.❤️

Rating:

5.0

Customer service

Rating:

5.0

It’s been a pleasure

Rating:

5.0

Great employees very helpful

Rating:

5.0

Representative very helpful in showing me more than one unit to suit my purpose!

Rating:

4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Rating:

5.0

I will recommend to my friends, friendly people nice place , excellent service

Rating:

1.0

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Rating:

2.0

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Rating:

4.0

Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

Rating:

5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Rating:

5.0

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

Rating:

5.0

Stage verry frenly

Rating:

5.0

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul

Rating:

1.0

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Rating:

5.0

I will do business again

Rating:

5.0

I would recommend this facility to others

Rating:

5.0

Everything done in of professional and respectful and timely matter

Rating:

1.0

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Rating:

5.0

Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team

Rating:

3.0

1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait

Rating:

1.0

They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours

Rating:

5.0

Everything went smooth, nice place great staff. Thanks U-Haul

Rating:

5.0

I never received a receipt.

Rating:

5.0

Great experience...

Rating:

5.0

Gabriel did a great job very good customer service.

Rating:

3.0

No

Rating:

5.0

The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.

Rating:

3.0

Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.

Rating:

3.0

Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.

Rating:

1.0

Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!

Rating:

5.0

Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back

Rating:

1.0

The prices are outrageous. The manager is extremely rude .

Rating:

1.0

I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi