Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

1,877 comentarios

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy process , very friendly.

Christopher S. 
Clasificación:
4.0

I rent trailers frequently I get tired of hearing in at the very last minute that my Quitman is not available at my original location and being told to drive 10 or 15 miles away to pick up my equipment. Sometimes I reserve as much as two weeks in advance. Very unpleased with the company as a whole. Too bad you have nearly a monopoly on the trailer business. Or I would go somewhere else.

Carl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn't care for the price lol

dewanna r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REINIER F. 
Clasificación:
5.0

Great

jose M. 
Clasificación:
5.0

Very pleased with all the service, care and professionalism I received at UHAUL I will definitely recommend UHAUL to all my friends and family. My experience with your staff was seamless. Thank you! Have a nice day!

Eva R. 
Clasificación:
5.0

Thanks a lot

HABIB Q. 
Clasificación:
5.0

Great

Olivia P.  |  First Impressions 
Clasificación:
3.0

I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……

Juanita I.  |  Overall Experience 
Clasificación:
3.0

Make sure to report the actual level of fuel on the rental documents.

Luigi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
3.0

As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit

andrea e.  |  Overall Experience 
Clasificación:
5.0

clerk was very helpful she even for me

Phounhsouk S. 
Clasificación:
4.0

El cliente no dejó un comentario.

tomeka p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wilma D. 
Clasificación:
4.0

We had a wonderful experience. We liked the ride in the van. ¡Gracias!

Kenneth W. 
Clasificación:
3.0

The specific trailer that I rented definitely needs some maintenance. The tail lights were very dim and the hitch lock was hard to get to secure properl. As a matter of fact, as I was loading the trailer, the trailer eventually disconnected from my truck hitch because it was not secured by the U-Haul worker. I understand now why it wasn't secured properly, it was so hard to tighten it, that it actually felt as if it were indeed secured. I had to use WD-40 on the sliding door to get it to function properly and easily. The lift assist spring was broken and unusable, so if the door wasn't ALL the way up, then it would come slamming down freely with the full force of the doors weight. I couldn't fix that.

DANIEL H. 
Clasificación:
3.0

When customers return there rentals make sure u close out the agreement so customer won't get extra chargers on there account

ALISHA B. 
Clasificación:
1.0

My truck lead really bad

Lashondia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrick G.  |  Overall Experience 
Clasificación:
5.0

Great service overall Thank you

Sylvia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE G. 
Clasificación:
5.0

Excellent customer service. Very attentive and ready to help customers. Definitely would go back.

Melvin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen D. 
Clasificación:
3.0

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

JEANETTE C.  |  First Impressions 
Clasificación:
5.0

Both employees on site were very professional and polite. They help get our equipment with ease.

MARIO G. 
Clasificación:
3.0

training assoc. i was told to spell my last name . rep said he couldn't spell Hispanic last name such as " Hernandez" very unprofessional the entire encounter .

Gabriel H. 
Clasificación:
5.0

Everything was good

RAMON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMOND R. 
Clasificación:
1.0

Have trucks as requested. I made a blank trip for a vehicle that wasn't available. I was promised a bigger vehicle the next day, and that promise was not fulfilled. Also, I was double charged for vehicle and I have yet to receive explanation(6 min wait on chat-no one responds, 13 min wait by phone- no one comes on the line!)

Illyria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

Satisfied other than under staffed. One worker on shift.

Christopher H. 
Clasificación:
4.0

I haven't actually talked to anyone

Matthew P.  |  Online Move In 
Clasificación:
5.0

Excellent Service. Friendly staff. Loved it. 5 Stars.

SHAHEED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
3.0

Return the extra charge i returned the the truck with at least 2 gallons off gas

HUSSEIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

Train the new ppl to greet customer smile as if you won't to be there and receive the business..

April T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yancilys R. 
Clasificación:
2.0

Service the vehicles and check them thoroughly. DC outlet in dash had no power, changing lanes over 45mph was dangerous. Steering would wobble excessively. While driving a awkward hissing was coming from the engine bay. Got to my destination, shut the engine off and restarted the engine. Loud bang was present from the engine fan. A possum shot out of the engine bay. Yes, a POSSUM!

ISAAC H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shateeka D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aboagye C. 
Clasificación:
1.0

I was charged for extra mileage and I would like a call back

MICHELLE R. 
Clasificación:
5.0

Caleb was super-pleasant, efficient and helpful.

Michael O. 
Clasificación:
3.0

They completely messed up my reservation I have to be in the office for at least an hour I was told that I wouldn't have to pay mileage and when I got there they told me I would so I'm not satisfied with that so it'll be different if I had to decide to come back again

Johnny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isharia H. 
Clasificación:
1.0

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Saul D.  |  First Impressions 
Clasificación:
5.0

Ryan was great. A wonderful example of true customer service.

Mike L. 
Clasificación:
1.0

They gave me the wrong trailer, the guy failed to hook up the safety chains to my truck. When I called the manager Ryan, he was cockey and rude. Said that he had no manager, and that he was the general manager there and only him. Then he hung up the phone on me.

NICHOLAS S. 
Clasificación:
5.0

UHaul rep was very helpful and attentive.

Todd S. 
Clasificación:
1.0

Have the employees take a class of some sort on connecting trailers because the employee that connected mine almost caused me to have an accident

LYDIA C. 
Clasificación:
5.0

Nothing the gentleman that helped me was very nice

VERONICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER V. 
Clasificación:
1.0

I have started being billed for a unbox. I used movers booked through uhaul, so they should have been returned. When. I call to clear it up I get put on hold for 90 minutes. When someone did answer me, they said they were not the right person and put me back into your Damn phone system. After another hour on hold I finally hung up. I did reluctantly recommend Uhaul to a niece for a move, but never again.

Richard H. 
Clasificación:
5.0

i am good with Brain he is a helpful and nice Person every time i saw he was busy and doing well perform with costumers

Syed A. 
Clasificación:
4.0

Just lacks lighting inside the storage room or at least in the hallway

Aida R.  |  First Impressions 
Clasificación:
4.0

The truck I got had NO a/c!!! Being in Houston Texas I feel that they need to make sure the a/c was working since the temp does get to be over 95 degrees here! It was a Horrible experience, they need to fix the a/c before they rent that truck out again!!! Customer service was great tho

Janet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEGISMUNDO G. 
Clasificación:
3.0

Drop off staff was not very friendly.

Rhonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamila s.  |  Overall Experience 
Clasificación:
5.0

Very helpful, polite and quick.

Ryann C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Heriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDERICO JR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

hubard s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naveed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huy Liem P. 
Clasificación:
5.0

I was charged for an extra dolly again.

Kennethia H. 
Clasificación:
5.0

Awesome service! None needed.

Rodney F. 
Clasificación:
5.0

Very friendly & fast service. Ensured I was satisfied.

Danielle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patience C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA V. 
Clasificación:
4.0

I was charged $7 for a Dolly that we didn't get. I tried calling several times but was never helped. I was constantly asked to hold after being answered. I just want my money back or a credit towards my next rental.

Kennethia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iicess M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyshan I. 
Clasificación:
5.0

This is the only location I use because renting from here is painless and everything I need is always available.

Xerxes M. 
Clasificación:
5.0

Nothing that I can think of. Your facility helped me out with a short notice miracle. Gracias.

Duwayne M. 
Clasificación:
5.0

Caleb Andrew did a great job of getting me a rental

DONALD A. 
Clasificación:
1.0

I am not to happy right now ... Matter of fact I'm pissed. Saturday I asked for roadside assistance which still shows not complete hadn't showed up which I had to repair the vehicle my self in the rain I then called to ask for another day and got hung up on. Now my credit card was ran twice with nobody attempting to contact me what should I do? I have a couple ideas but I'm giving you the chance to make this right

BARBRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V. 
Clasificación:
5.0

Ryan and his staff took care of and what I needed

Jowel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYTESHIA MYHESIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABASTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren J. 
Clasificación:
4.0

No messing around, just turn up, sign paperwork and you are ready to go. The unit I had been cleaned well and actually smelled great inside, no smoke odor like some of the others I have rented.

Robert C. 
Clasificación:
5.0

Everything was good!!! Good Customer Service

TONI SHEMAINE M. 
Clasificación:
3.0

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you're open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that's poor customer service.

Delesha P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jose C. 
Clasificación:
4.0

Would have rated Excellent except the service clerk was flippant and rude.

SUSAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keitha K.  |  First Impressions 
Clasificación:
3.0

No Dolly present on the truck.... made the move extremely difficult and longer than expected

TENIKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLME R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta R. 
Clasificación:
5.0

Excelente

ELBA M. 
Clasificación:
5.0

Nothing doing just fine

KELVIN B. 
Clasificación:
5.0

The entire process was quick and easy. I'm really impressed with the after hours return procedure.

Andres G. 
Clasificación:
4.0

The entrance to the facility is extremely crowded. When I pulled in with my truck at around 8 AM, I had to squeeze between two Uhaul fans - one parked in the return line and another parked on the display line. When I was set to leave, I had to go back out the same way I cam in with the Uhaul van. Clear entry and exit lanes should be setup to provide easier access and reduce the risk of collisions. Otherwise, the facility and personnel were very nice.

Perry C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

The last minute location change was a bit unnerving and had us driving way out of our way to pick up a truck. however, I appreciated this location having what we needed.

Robert J. 
Clasificación:
2.0

I was charged for the warranty after I specifically declined it. My app did not work so I had to go inside and the guy at the counter processed everything for me. Charge me after I said no.

MARIO T. 
Clasificación:
1.0

The guy that helped me secure the rental was okay, but the other employee made comments and “jokes” that made myself and my sister feel very uncomfortable. He made a comment comparing myself to my sister after she walked out, which was extremely unprofessional. He sent a text message to the guy that was working on my paperwork and even though we all heard the notification, he still slapped the guy's arm to make sure he read it. He laughed out loud even though the guy that read the message was not as amused. We were still at the desk while this took place.

NAKYLA D. 
Clasificación:
5.0

Management very helpful and caring I would definitely use that location again

Kimberly F.  |  Overall Experience 
Clasificación:
5.0

Great staff very friendly and helpful.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

Uhaul was on point with everything. The moving company was not....

Lynn C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Graglan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jassica B.  |  Overall Experience 
Clasificación:
5.0

Long time member and I live the friendly staff.❤️

JANICE M.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente

Sedonia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

It’s been a pleasure

ROCHUNDA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrika n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaja B.  |  First Impressions 
Clasificación:
5.0

Great employees very helpful

alton c.  |  First Impressions 
Clasificación:
5.0

Representative very helpful in showing me more than one unit to suit my purpose!

althea w.  |  First Impressions 
Clasificación:
4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Beverly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyshkiia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa j.  |  Overall Experience 
Clasificación:
5.0

I will recommend to my friends, friendly people nice place , excellent service

Carlos G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hubbard s.  |  First Impressions 
Clasificación:
5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Gail H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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