Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

1855 comentarios

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rodrick G.  |  Overall Experience 
Clasificación:
5.0

Great service overall Thank you

Sylvia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE G. 
Clasificación:
5.0

Excellent customer service. Very attentive and ready to help customers. Definitely would go back.

Melvin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen D. 
Clasificación:
3.0

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

JEANETTE C.  |  First Impressions 
Clasificación:
5.0

Both employees on site were very professional and polite. They help get our equipment with ease.

MARIO G. 
Clasificación:
3.0

training assoc. i was told to spell my last name . rep said he couldn't spell Hispanic last name such as " Hernandez" very unprofessional the entire encounter .

Gabriel H. 
Clasificación:
5.0

Everything was good

RAMON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMOND R. 
Clasificación:
1.0

Have trucks as requested. I made a blank trip for a vehicle that wasn't available. I was promised a bigger vehicle the next day, and that promise was not fulfilled. Also, I was double charged for vehicle and I have yet to receive explanation(6 min wait on chat-no one responds, 13 min wait by phone- no one comes on the line!)

Illyria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

Satisfied other than under staffed. One worker on shift.

Christopher H. 
Clasificación:
4.0

I haven't actually talked to anyone

Matthew P.  |  Online Move In 
Clasificación:
5.0

Excellent Service. Friendly staff. Loved it. 5 Stars.

SHAHEED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
3.0

Return the extra charge i returned the the truck with at least 2 gallons off gas

HUSSEIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

Train the new ppl to greet customer smile as if you won't to be there and receive the business..

April T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yancilys R. 
Clasificación:
2.0

Service the vehicles and check them thoroughly. DC outlet in dash had no power, changing lanes over 45mph was dangerous. Steering would wobble excessively. While driving a awkward hissing was coming from the engine bay. Got to my destination, shut the engine off and restarted the engine. Loud bang was present from the engine fan. A possum shot out of the engine bay. Yes, a POSSUM!

ISAAC H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shateeka D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aboagye C. 
Clasificación:
1.0

I was charged for extra mileage and I would like a call back

MICHELLE R. 
Clasificación:
5.0

Caleb was super-pleasant, efficient and helpful.

Michael O. 
Clasificación:
3.0

They completely messed up my reservation I have to be in the office for at least an hour I was told that I wouldn't have to pay mileage and when I got there they told me I would so I'm not satisfied with that so it'll be different if I had to decide to come back again

Johnny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isharia H. 
Clasificación:
1.0

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Saul D.  |  First Impressions 
Clasificación:
5.0

Ryan was great. A wonderful example of true customer service.

Mike L. 
Clasificación:
1.0

They gave me the wrong trailer, the guy failed to hook up the safety chains to my truck. When I called the manager Ryan, he was cockey and rude. Said that he had no manager, and that he was the general manager there and only him. Then he hung up the phone on me.

NICHOLAS S. 
Clasificación:
5.0

UHaul rep was very helpful and attentive.

Todd S. 
Clasificación:
1.0

Have the employees take a class of some sort on connecting trailers because the employee that connected mine almost caused me to have an accident

LYDIA C. 
Clasificación:
5.0

Nothing the gentleman that helped me was very nice

VERONICA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER V. 
Clasificación:
1.0

I have started being billed for a unbox. I used movers booked through uhaul, so they should have been returned. When. I call to clear it up I get put on hold for 90 minutes. When someone did answer me, they said they were not the right person and put me back into your Damn phone system. After another hour on hold I finally hung up. I did reluctantly recommend Uhaul to a niece for a move, but never again.

Richard H. 
Clasificación:
5.0

i am good with Brain he is a helpful and nice Person every time i saw he was busy and doing well perform with costumers

Syed A. 
Clasificación:
4.0

Just lacks lighting inside the storage room or at least in the hallway

Aida R.  |  First Impressions 
Clasificación:
4.0

The truck I got had NO a/c!!! Being in Houston Texas I feel that they need to make sure the a/c was working since the temp does get to be over 95 degrees here! It was a Horrible experience, they need to fix the a/c before they rent that truck out again!!! Customer service was great tho

Janet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEGISMUNDO G. 
Clasificación:
3.0

Drop off staff was not very friendly.

Rhonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamila s.  |  Overall Experience 
Clasificación:
5.0

Very helpful, polite and quick.

Ryann C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Heriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDERICO JR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

hubard s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naveed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huy Liem P. 
Clasificación:
5.0

I was charged for an extra dolly again.

Kennethia H. 
Clasificación:
5.0

Awesome service! None needed.

Rodney F. 
Clasificación:
5.0

Very friendly & fast service. Ensured I was satisfied.

Danielle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patience C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA V. 
Clasificación:
4.0

I was charged $7 for a Dolly that we didn't get. I tried calling several times but was never helped. I was constantly asked to hold after being answered. I just want my money back or a credit towards my next rental.

Kennethia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iicess M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyshan I. 
Clasificación:
5.0

This is the only location I use because renting from here is painless and everything I need is always available.

Xerxes M. 
Clasificación:
5.0

Nothing that I can think of. Your facility helped me out with a short notice miracle. Gracias.

Duwayne M. 
Clasificación:
5.0

Caleb Andrew did a great job of getting me a rental

DONALD A. 
Clasificación:
1.0

I am not to happy right now ... Matter of fact I'm pissed. Saturday I asked for roadside assistance which still shows not complete hadn't showed up which I had to repair the vehicle my self in the rain I then called to ask for another day and got hung up on. Now my credit card was ran twice with nobody attempting to contact me what should I do? I have a couple ideas but I'm giving you the chance to make this right

BARBRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica V. 
Clasificación:
5.0

Ryan and his staff took care of and what I needed

Jowel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYTESHIA MYHESIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABASTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren J. 
Clasificación:
4.0

No messing around, just turn up, sign paperwork and you are ready to go. The unit I had been cleaned well and actually smelled great inside, no smoke odor like some of the others I have rented.

Robert C. 
Clasificación:
5.0

Everything was good!!! Good Customer Service

TONI SHEMAINE M. 
Clasificación:
3.0

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you're open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that's poor customer service.

Delesha P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jose C. 
Clasificación:
4.0

Would have rated Excellent except the service clerk was flippant and rude.

SUSAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keitha K.  |  First Impressions 
Clasificación:
3.0

No Dolly present on the truck.... made the move extremely difficult and longer than expected

TENIKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLME R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta R. 
Clasificación:
5.0

Excelente

ELBA M. 
Clasificación:
5.0

Nothing doing just fine

KELVIN B. 
Clasificación:
5.0

The entire process was quick and easy. I'm really impressed with the after hours return procedure.

Andres G. 
Clasificación:
4.0

The entrance to the facility is extremely crowded. When I pulled in with my truck at around 8 AM, I had to squeeze between two Uhaul fans - one parked in the return line and another parked on the display line. When I was set to leave, I had to go back out the same way I cam in with the Uhaul van. Clear entry and exit lanes should be setup to provide easier access and reduce the risk of collisions. Otherwise, the facility and personnel were very nice.

Perry C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

The last minute location change was a bit unnerving and had us driving way out of our way to pick up a truck. however, I appreciated this location having what we needed.

Robert J. 
Clasificación:
2.0

I was charged for the warranty after I specifically declined it. My app did not work so I had to go inside and the guy at the counter processed everything for me. Charge me after I said no.

MARIO T. 
Clasificación:
1.0

The guy that helped me secure the rental was okay, but the other employee made comments and “jokes” that made myself and my sister feel very uncomfortable. He made a comment comparing myself to my sister after she walked out, which was extremely unprofessional. He sent a text message to the guy that was working on my paperwork and even though we all heard the notification, he still slapped the guy's arm to make sure he read it. He laughed out loud even though the guy that read the message was not as amused. We were still at the desk while this took place.

NAKYLA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

This is the 2nd time this month I receive a dirty truck. The trucks are not being mopped. I use the trucks for my business. I had to lay plastic in the truck to keep my material from getting dirty from the black dusty residue that was in the truck. Please mop the trucks.

Charley I. 
Clasificación:
1.0

The guy I dealt with was rude. Also Within 5 minutes of rolling out of the parking lot I had a flat tire and saw a screw in the tire on the opposite side. When I returned the trailer shortly after discovering the flat, a different guy came out saying he saw the screws in the tires even before we started looking at the trailer. When I asked for a refund, he laughed and stated once it's off the lot, no refunds". This location is terrible. I will be sticking to the one on Antoine which I have rented from for the past 4 years and have had great customer service each time.

Marcel G. 
Clasificación:
5.0

Management very helpful and caring I would definitely use that location again

Kimberly F.  |  Overall Experience 
Clasificación:
3.0

The after hours check-in process did not work smoothly. We kept getting kicked off the website with no explanation. After a call to customer service and a long hold time, we finally found out it's because the location reported by our mobile phone was almost half a mile off. There was no indication of that to us, we only found that out by calling customer service. Once we restarted the phone and made sure the location was accurate, the check-in finally went through successfully. The online check-in needs more robust error handling and better messages to the user when things don't work as expected.

Robert V. 
Clasificación:
5.0

I had to keep the rental truck longer than expected and Ryan was great enough to extend the reservation for me. This location is friendly and courteous!

CRISELDA R. 
Clasificación:
5.0

Great staff very friendly and helpful.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

Uhaul was on point with everything. The moving company was not....

Lynn C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE O. 
Clasificación:
5.0

They had a few ashes in the door but it was clean

PRECIOUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAESHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graglan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jassica B.  |  Overall Experience 
Clasificación:
5.0

Long time member and I live the friendly staff.❤️

JANICE M.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente

Sedonia H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnetta J. 
Clasificación:
5.0

They need a more visible, easy to locate key drop box

Che S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

It’s been a pleasure

ROCHUNDA E.  |  Overall Experience 
Clasificación:
1.0

Not fraudulent charge people 800 bucks for a trailer they returned.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrika n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaja B.  |  First Impressions 
Clasificación:
5.0

Great employees very helpful

alton c.  |  First Impressions 
Clasificación:
5.0

Representative very helpful in showing me more than one unit to suit my purpose!

althea w.  |  First Impressions 
Clasificación:
4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Beverly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyshkiia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa j.  |  Overall Experience 
Clasificación:
5.0

I will recommend to my friends, friendly people nice place , excellent service

Carlos G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hubbard s.  |  First Impressions 
Clasificación:
1.0

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Eric H.  |  Overall Experience 
Clasificación:
2.0

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Chris C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terri p.  |  Overall Experience 
Clasificación:
4.0

Only issue I had was that my key card didn't work the first day I rented space and the employee working couldn't get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

joAnn l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernika O.  |  Overall Experience 
Clasificación:
5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Gail H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim N.  |  Overall Experience 
Clasificación:
5.0

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

ALLEN G.  |  Overall Experience 
Clasificación:
5.0

Stage verry frenly

AGRIPINA M.  |  Overall Experience 
Clasificación:
5.0

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family殺殺殺 Thanks Uhaul

Tanna C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Barbara J.  |  Overall Experience 
Clasificación:
1.0

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Lucy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim N.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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