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CHRISTY K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Veterans Memorial
Testimonials From Recent Customers
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I love U-haul.
MONICA SNothing everything is fine as it is
Jimmy OY’all are doing a great job
Otis H | First ImpressionsExcellent thanks
Jose RThat man Alberto is the best worker there deserves a raise best service ive recieved in the world
Alberto MThanks for the service
EMMANUEL NKeep up I was happy
VALERIE LThis, by far, is the best U-Haul service I have ever received. Everyone was polite, helpful and very professional. It is nice to know that such customer service still exists. Great job!!
ELIZABETH EThe van was filthy -- full of dirt and sticker burrs If we hadn't brought sheets and a bedspread, it would have ruined the new furniture we used it to pick up
WILLIAM FSuperb customer service
Walter GThank you for your excellent service.
RHONDA TThe sales rep was very informative and courteous!
DERWIN MThe manager at this location is absolutely fantastic. He's both courteous and friendly, making my move experience an excellent one! I will definitely refer him to all of my friends!
MARY SN/C
ERICK LI was very disappointed how my bill was overcharged and still not straightened out
MARY MAaa+ service
ANH-TU NMake sure rental truck is working right We had problem with 26 foot box truck would not start We are a moving company Lost money customer canceled on us I dont think we should have had to pay for truck
SHAKIL TThis is my second time going and every time I've had nothing but a great experience. ¡Gracias!
Yesenia RAll good!
TERRY HGood job
DESHIRAE GMy bank statements show i got charged 112 for what souls be 36.99
Sergio TGreat place to rent a trucks and trailers .. excellent customer service.
EDWARD HGreat service
ALTON MInjured myself unhooking the trailer from my vehicle. Fell on ground and injured my hip and and scraped my fingers. I waited for the attendant for nearly 20 minutes. Walked to office office twice and told him I had I would be late for work. Filed a claim
BARBARA PExcellent service I thank God for the lady that assigned. Very professional, knowledgeable and attentive to my needs. Excellent service. I am so sorry that I did not get your name. I pray this review gets to you. Companies need more people like you.
BRENDA LGreat service
EDWARD HAwesome experience,wish all businesses would leave me with the feeling of pure satisfaction. Great Job from ALL the employees!!
AMIEE J | Overall ExperienceThe team at Veterans Memorial are AWESOME,never encountered a negative employee there.
AMIEE J | Overall ExperienceEliminate the location on Okeechobee Rd. The facility on US1 in South Ft Pierce was clean and friendly. The pick up location was not.
DOUGLAS BThe staff at this location goes way beyond what is expected. Never encountered any negative energy. Very pleased with my service there.
AMIEE JI received great customer service. I needed an extension last minute and was able to do so, thanks to the prompt service I received. This is great location to rent from. 10/10
SHARON Gthey went over and beyond to get me the Correct Truck for my move. The truck and trailer I had reserved were not available, even though I had confirmed with Broadrick (who assisted with the Rental) and Rena (who added the trailer.
BRIEN CRente un carro. Y no me regresaron el de dusible
FIDEL SManager was there and was the only one working today! He was absolutely accommodating and works fast! Will definitely come again!
MKEEA BChange the mileage rate
BEATRICE GThe quality of the trucks
ERIC GMake sure all equipment going out is clean.
CLINT JMr card has been charged twice.
CLYDE RExcellent service..
EDWARD HExcellent customer service..friendly customer care,,
EDWARD HEverything was great no issues at all
james dOne problem. I rented Nd paid for 6 days and returned the trailer on day 5. I was told they would credit money back to my Amex. I took them at their word, and when I got my email, that did not occur. No money was credited back to my card. I would like to know why. Thank you. David Mayfield
DAVID MSmooth and courteous
John FAwesome experience! Great service
Jamarius C | Overall ExperienceGood help
ALFREDO GI rented a truck they did not want to print my contract they said they'd email. They never did. I went to drop off my truck at kingwood location. They told me I was driving a truck that was different than one on my contract and that it was from North Carolina they were rude to me said I could have got arrested or charged 70,000 or fined 250 for drop off to the pre selected location because it wasn't on file!!? What?!?!? The keys matched the truck the sticker matched it but apparently it was not the truck on the contract guy never emailed me. They fixed issue and I go to drop it off but they treated me a trafficker or something..I'm a single mom....sp ver bad experience. And I live in Texas not north Carolina never did....anyways...bad experience lazy guy who I rented truck from.
REBECCA CExcellent service.
Edward HGreat service,
Edward HYour staff was more than wonderful.
Denise PThe manager on duty when I picked up the trailer was excellent. He was outgoing, informative and got me on the road quickly. As I manage a business myself, I know how difficult handling customers, equipment and employees can be Thumbs up for his excellent work
Thomas KThey are very helpful and the are very respectful.
JUAN MI made an online order and when i got there i got informed that theres no dolly available and no blankets available which made my work much harder. When something in my order is not available i should get informed before i get to the location
TEDDY AGreat staff,fast service,,
Edward HExcellent customer service,,friendly staff and very helpful,,
EDWARD HExtraordinario servicio al cliente
Jasmine MThanks again
Elicia W | Overall ExperienceThis storage facility should have an elevator for renters. It was an inconvenience to myself and those helping me move to load multiple big loads like couch's and washers and dryers up stairs. That and the fact I believe renters of storage units should have access until at least midnight.
LAKECIA M | Overall ExperienceJosh Lamb was the worst Supervior I dealt will since I used uhaul services. I definitely would recommend anyone there, while hes supervisor there. Thank you!! Be Blessed
ruby w | Overall ExperienceThe Manager is AWESOME!!!! The staff is AWESOME!!!! Great place to do business with.
KIMBERLY B | First ImpressionsLove That You Guys Work With N Value Your Customers 💯👍
Lesley M | First ImpressionsThe staff is awesome!
Jane L | Overall ExperienceAmazing staff
Kristen C | First ImpressionsThe lady was very helpful, always smiling and willing to help with anything.
Mary G | Overall ExperienceIt starts from the top and the GM and his staff are very professional and courteous of how they represent them selfs .
ROGELIO P | Overall ExperienceThis is an excellent site, BUT, the young lady that assisted was the real star of the day. She was personable yet professional. She smiled during the entire process. She kept asking if there was anything else she could do for us and recommended other services if needed and answered all questions confidently. The site was very clean and my truck was clean, ready and waiting. The only downside was the computer system was very slow, you need to look at improvements or an upgrade.
Michael M | Overall ExperienceHeidi was very helpful and professional in her interactions me
ROGELIO P | First ImpressionsJust need trash cans
Clarmeka J | Overall ExperienceThe manager was welcoming with a great personality. He was very friendly.
Gayle B | First ImpressionsThis particular location gave me such a bad taste I won't be using U-Haul again for storage or other wise. The first day which was Friday I reserved a truck and storage. I had to adjust the truck time and get it later so a rep canceled the whole reservation including my storage when I specifically asked the storage reservation to be left untouched. I didn't find this out until Sunday after I picked up the truck and packed it. I spent two hours on the phone with representatives trying to get checked in for a reservation that didn't exist anymore but no one could figure that out which meant I had to keep the moving truck for another day. No discount or compensation was offered for this agent error. Then on Monday I come in like physically come in to this location to secure the same storage unit again. Paid signed contracts and specifically asked the manager do I need a key for the lock you guys provided. He said it will come with it. I also let him know the previous day's issue and because it's a Monday me and the people moving have to work so I may not be moving in until after hours. Josh said this was fine and to call or text after hours if I needed help. I pulled up at 7:05 as a guest was leaving and discovered the doors to move my furniture in was locked and my storage unit held a lock but no jet or way to get in I called and text Josh at the after hours number, I called U-Haul and their rep sent Josh a message and my brother called U-Haul as well we're they sent Josh another message for almost 45 minutes we sat out there waiting until the police showed up cause Josh called them instead of answering the phone. So now I still 2 days later have a truck full of things that y'all keep making me pay for. I shouldn't have to pay for extra days uses when it's because of your company
LATOYA S | First ImpressionsAlways the best They kept my things from February to June Everything was In tack
MERCY T | Overall ExperienceThe manager, Josh was very professional and courteous, and should definitely be giving a very large raise. The company U-Haul benefits greatly by his professionalism and handling of business for the customers. He's very comfortable to work with and will help with any problem that a customer Has. And I would share his information with a friend and refer a friend to use U-Haul storage or transportation for their future moves. I would help. I send them to Mr. Josh store on Veterans Memorial. Hooray for Mr. Josh and thank you. My name is Roger B. US veteran and this is my review and I'm sticking with it.
Roger B | First ImpressionsProblems with 1800#: callback assistance putting me on hold and back into waiting loop on May 30, 2023 afternoon.
daphne w | Overall ExperienceThe employees are very nice. Very helpful. Took the time to explain every step of process. Check on me while unloading. Dollies were available if needed to unload. Now this is a small older facility. I have climate control unit 10 x10. It has unfinished walls, no lighting so you cant work in there. My movers were able to neatly pack all my items in.
Patricia I | First ImpressionsThx for ur accomidations
ABIGAIL R | Overall ExperienceThanks Josh for changing my storage to ground floor and getting my truck out of the line up tight squeeze
TENNIE L | First ImpressionsNot having a light in the storage unit made it very difficult to move stuff in and out of
Cristian S | Overall ExperienceBlessed
Lesley M | First ImpressionsThe manager and associate were awesome!
CATARINA C | First ImpressionsGenial
demarcus m | First ImpressionsI love the employees they were so nice and kind very friendly the facility was always clean access to to the storage in and out and I would recommend people to go there thank you
BERNADETTE F | Overall ExperienceI rented your storage for stjeast 3/1/2 yrs and befire then off n on I always these storages .
BEATRICE W | Overall ExperienceWasn’t able to reach anyone after hours about my question
Keneshia M | First ImpressionsRyan was extremely helpful couldn't have finished in the time we did without his help
Tessa W | First ImpressionsVery pleased with everything.
Patrice O | Overall ExperienceThis facility is beyond amazing. From staff down to the location. Very convenient! Will proudly brag over Ryan and all whenever and wherever. Gracias.
James A | Overall ExperienceRyan was excellently patient with me. I asked too many questions, but he had the patience to answer them all. Even when I did not have a clue to what a 5 by 5 space would look like. He walked me through the process, and I am satisfied.
MERCY T | First ImpressionsEstoy muy complacido con los servicios
Yuriet E | First ImpressionsHeidi was excellent! 10/10
Jomyra W | Overall ExperienceKeep up the good business.
Patrice O | First ImpressionsI spoke with Ryan at the location who was very polite and very helpful. Worked to find the best deal to fit my needs. Truly a great experience and a reason to go back. Thanks Ryan and the others!!!!
Aaron P | First ImpressionsStaff very friendly and affordable prices !
Tyiesha R | First ImpressionsI was in a domestic situation and needed to store my items quickly. I was unable to access on 2 occasions during times that the unit should have been accessible. It was after office hours and I spoke with Ryan both times and was told sorry and they would be in in the morning to address it. This also shows I moved out 10/9. I actually moved out 10/8.
KENDRA S | Overall ExperienceVery helpful workers
Mattie A | First ImpressionsConfident , and helpful employees. Thanks U-haul
Larry F | First ImpressionsRyan and Heidi were excellent i really appreciate the great customer service and professionalism!!
Yusheka M | Overall ExperienceThis was a very pleasant experience I would recommend this site to anyone
Chalanda W | Overall ExperienceI rented a truck from these guys before so I am happy with them
Arvid B | First ImpressionsYou guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back
TANYA M | First ImpressionsCaleb and Ryan were very knowledgeable, kind and professional.
Rhonda A | First ImpressionsI don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.
JACQUELINE F | First ImpressionsHowever, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.
Gail H | Overall ExperienceEvery encounter I had with the staff was very delightful
Carrieanne h | Overall ExperienceExcellent service and pricing.
Rose M | Overall ExperienceThe young man who was assisting the costumer’s was very rude and not very knowledgeable
Jessica H | First ImpressionsStorage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.
Ariadna M | Overall Experience