Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

2,506 reviews

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Kelly P 
Rating:
5.0

Customer did not leave a comment.

Alvin P 
Rating:
1.0

Customer did not leave a comment.

FEMI A 
Rating:
5.0

Customer did not leave a comment.

Chaundra S 
Rating:
5.0

The equipment I got was had a broken leaf spring that made the trailer not usable.

nichloas t 
Rating:
5.0

Customer did not leave a comment.

James F  |  Overall Experience 
Rating:
4.0

Nothing. The guy that helped me was punctual, polite, and got me going in no time.

DAVID O 
Rating:
5.0

Very friendly staff. Helped me to disconnect trailer from mine truck without any issues. Thank you!

Fernando P 
Rating:
5.0

Customer did not leave a comment.

TENNIE L  |  Overall Experience 
Rating:
5.0

Nothing just continue providing quality customer service

ROGELIO P 
Rating:
5.0

Customer did not leave a comment.

Darrell N 
Rating:
5.0

Customer did not leave a comment.

Toni E 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Everything was perfect especially the return the gentleman told me to wait in my car because it was raining and took care of everything

Rose W 
Rating:
5.0

Nothing

Cora S 
Rating:
5.0

Customer did not leave a comment.

Tammy M 
Rating:
5.0

Customer did not leave a comment.

Kenny S 
Rating:
5.0

Great service!!!

Ismail B 
Rating:
5.0

Customer did not leave a comment.

KIMOTHY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHWANDA B 
Rating:
4.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Courtney R  |  Overall Experience 
Rating:
5.0

service was excellent and expedited!! thanks

luis r 
Rating:
5.0

Customer did not leave a comment.

KENNETH M 
Rating:
3.0

Customer did not leave a comment.

PORCHIA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca J  |  Overall Experience 
Rating:
5.0

Nothing. All good.

Donna S 
Rating:
5.0

Customer did not leave a comment.

Lavonda C 
Rating:
5.0

Customer did not leave a comment.

Shanai B 
Rating:
5.0

Customer did not leave a comment.

Kim M 
Rating:
2.0

Better service

ROBERT J 
Rating:
5.0

Everything was great

Leonard D 
Rating:
5.0

Customer did not leave a comment.

Medesse A 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Thanks again

Elicia W  |  Overall Experience 
Rating:
5.0

Josh was very nice and helpful.

Crystal K 
Rating:
5.0

Customer did not leave a comment.

Jeremy A 
Rating:
5.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

Lo de allá de la beta era el memoria está muy bien el servicio me gustó pero aquí en la net y la business quise rentar primero y me sentí raciado por una morena que está ahí trabajando deberían de correrla mejor o darle un entrenamiento mejor

Marcos F 
Rating:
5.0

Great customer service went well above and beyond for me

TRAVIS W 
Rating:
5.0

Not applicable. Services provided were excellent. Owner was pleasant and helpful.

Terrance D 
Rating:
4.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Josh I give highly blessings to him cause when I came to this location he heard what I had went thru with the uhaul on Richey and I will never go back to that location. The vertans memorial location where I will be going this is where I started renting so thanks Josh for everything u done for making my rent very easy and not stressful

Shaun J 
Rating:
3.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Customer did not leave a comment.

Tionne P 
Rating:
5.0

Super easy to make the reservation. Super clean equipment. It was a very good experience. Customer service excellent. Thanks

Ernesto R 
Rating:
5.0

Customer did not leave a comment.

Deivys L 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S 
Rating:
3.0

The uhaul truck I rented is in poor maintenance condition. It stopped on me several times yesterday and this morning. Uhal really need to better maintenance on their vehicles.

Jacqueline B 
Rating:
3.0

This storage facility should have an elevator for renters. It was an inconvenience to myself and those helping me move to load multiple big loads like couch’s and washers and dryers up stairs. That and the fact I believe renters of storage units should have access until at least midnight.

LAKECIA M  |  Overall Experience 
Rating:
1.0

I was supposed to return my U-Haul to a different location and instead I was told they were full and to come here. I waited for 20min at the vehicle return and no one showed up. I just downloaded the U-Haul app and returned it myself then left. I was in a hurry to leave because I needed to drive to Colorado and U-Haul wasted 2 hours of my time just trying to return their damn truck.

Matt L 
Rating:
5.0

Customer did not leave a comment.

jason S  |  Overall Experience 
Rating:
5.0

nothing everything was excellent

Teronda R 
Rating:
5.0

Their hospitality was so good

Helen H 
Rating:
1.0

Lied about the distance I went That’s called stealing but y’all got it

Shaniquel J 
Rating:
5.0

Customer did not leave a comment.

Kelvin M 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Yang F 
Rating:
5.0

Customer did not leave a comment.

Shawntie T 
Rating:
5.0

Josh was great best customer service I have had and I come to this location a few times a year

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

Landrus m 
Rating:
1.0

Josh Lamb was the worst Supervior I dealt will since I used uhaul services. I definitely would recommend anyone there, while hes supervisor there. Thank you!! Be Blessed

ruby w  |  Overall Experience 
Rating:
1.0

Make sure you have the best Honest Managers and there word is something they stand strong on!!!

ruby w 
Rating:
5.0

Excellent experience

ali m 
Rating:
5.0

The Manager is AWESOME!!!! The staff is AWESOME!!!! Great place to do business with.

KIMBERLY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Z 
Rating:
3.0

Josh was very helpful and had great customer service.

Tatamesha C 
Rating:
5.0

Great staff! So helpful and kind

ADRIENNE M 
Rating:
5.0

Love That You Guys Work With N Value Your Customers 💯👍

Lesley M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafel n 
Rating:
4.0

Great customer service

Gordon O 
Rating:
3.0

Customer did not leave a comment.

Kendra H 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Nothing was out of order don't change a thing! 👍😁

Kashica W 
Rating:
5.0

Manager Josh was very helpful and friendly. A credit to UHaul

Struan E 
Rating:
1.0

I've been overcharged and I feel life in getting the run around about my money.

Sheila H 
Rating:
5.0

Excellent Experience

Gustavo S 
Rating:
5.0

Management is great.

Anthony L 
Rating:
5.0

Everything was great thanks for a great experience

Zaquilla J 
Rating:
5.0

I have rented from this location before and have always found it in good condition and excellent quality.

Emma O 
Rating:
4.0

I'm upset because originally I was charged $49.64. Then for some odd reason I was charged again $58.03. I don't appreciate being over charged for extra services. And the money needs to immediately placed back on my card asap. I don't approve of what happened.

Edward M 
Rating:
5.0

The facility was clean, the staff was courteous and professional, and the work was completed in a timely and cost efficient manner.

CHARLES D 
Rating:
5.0

The Sales People was good.But I was not to happy with the Truck they gave to me it was in accident some what it had indications of dents in it just didn’t look good but it ran very good though. It’s a very good run running truck and that’s it but other than that it’s all good I’ll always come to you. No problem in the future I still will come..

JAMES G 
Rating:
5.0

Everything from calling to the customer service was excellent. Just a few clicks on the phone to upload your driver license and was out of there! Whole renting process took less than 10 minutes!

MAYRA G 
Rating:
3.0

Customer did not leave a comment.

Tonya D 
Rating:
5.0

Customer did not leave a comment.

Daniel E 
Rating:
5.0

Customer did not leave a comment.

Courtney R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breundria M 
Rating:
5.0

Very pleasant experience

Frank D 
Rating:
5.0

Customer did not leave a comment.

Lilia S 
Rating:
4.0

Customer did not leave a comment.

Howard K 
Rating:
5.0

Customer did not leave a comment.

LINDA W 
Rating:
5.0

I always come to this location. I always have the best service and the products are kept really well.

Maria P 
Rating:
5.0

Customer did not leave a comment.

Brittney R 
Rating:
5.0

Customer did not leave a comment.

Lee N 
Rating:
1.0

Trailer has/neds to be rewired. Wires crossed wasnt able to make it home on time bc of roadside work. You name it, it happen. To top it off, I asked for a refund. Haven't received a call YET.

Phelecia P 
Rating:
5.0

Not much to improve, equipment was ready to go and employees were ready to help out!

RANDALL D 
Rating:
5.0

Excellent service.

ANTONIO C 
Rating:
5.0

The only uhaul location that was willing to help and take care of their customers. Picking up was great, dropping off was even better. By the time i opened my car door an associate was already taking the trailer out. Great people!

Burak K 
Rating:
4.0

Customer did not leave a comment.

Jamey C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronda B 
Rating:
5.0

Customer did not leave a comment.

betty t 
Rating:
1.0

I was charged for 47 hrs when I only had the u-haul for 29 hrs. That's almost an entire extra day. Plus I had no dolley which I ordered to help speed my process and a stack of blankets. Neither of which I had in the truck. I believe they charged me for not returning these items I never had. I paid $175 after my 1st 24hrs and another $413 when I woke this morning. I tried calling and my call gets dropped every time. This is fraud and I can't dispute unless it's thru email. REAL CON ARTIST!!! Do not spend your money nor waste your time. Go another route

Lonell H 
Rating:
5.0

Nothing really

Howard K 
Rating:
5.0

Joshua was outstanding, helpful, knowledgeable, very professional and knew what he was doing

ronald m 
Rating:
5.0

Courteous

Manon R 
Rating:
5.0

Keep providing excellent service just like you did for me! Thanks to the whole U-Haul team!

Russell W 
Rating:
5.0

Everything was optimal. Will definitely recommend and use again

SHARIFAH A 
Rating:
5.0

Great customer service

Erica G 
Rating:
1.0

I was charged for 3 days when I only had it for two days . They charged me an extra 20$ for something ridiculous . They are crooks . They over charge you then expect you to pay for their bogus charges

Marilyeza T 
Rating:
5.0

Nice staff

Anthony T 
Rating:
5.0

excellent

Xianyi C 
Rating:
4.0

Customer did not leave a comment.

Jamarius C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dionne p  |  First Impressions 
Rating:
5.0

The staff is awesome!

Jane L  |  Overall Experience 
Rating:
5.0

Amazing staff

Kristen C  |  First Impressions 
Rating:
5.0

The lady was very helpful, always smiling and willing to help with anything.

Mary G  |  Overall Experience 
Rating:
5.0

It starts from the top and the GM and his staff are very professional and courteous of how they represent them selfs .

ROGELIO P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATTI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ramiro o  |  First Impressions 
Rating:
5.0

This is an excellent site, BUT, the young lady that assisted was the real star of the day. She was personable yet professional. She smiled during the entire process. She kept asking if there was anything else she could do for us and recommended other services if needed and answered all questions confidently. The site was very clean and my truck was clean, ready and waiting. The only downside was the computer system was very slow, you need to look at improvements or an upgrade.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABRIANNA M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jamaika L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W  |  Overall Experience 
Rating:
5.0

Heidi was very helpful and professional in her interactions me

ROGELIO P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda S  |  Overall Experience 
Rating:
5.0

Just need trash cans

Clarmeka J  |  Overall Experience 
Rating:
5.0

The manager was welcoming with a great personality. He was very friendly.

Gayle B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LATOYA S  |  Overall Experience 
Rating:
1.0

This particular location gave me such a bad taste I won’t be using U-Haul again for storage or other wise. The first day which was Friday I reserved a truck and storage. I had to adjust the truck time and get it later so a rep canceled the whole reservation including my storage when I specifically asked the storage reservation to be left untouched. I didn’t find this out until Sunday after I picked up the truck and packed it. I spent two hours on the phone with representatives trying to get checked in for a reservation that didn’t exist anymore but no one could figure that out which meant I had to keep the moving truck for another day. No discount or compensation was offered for this agent error. Then on Monday I come in like physically come in to this location to secure the same storage unit again. Paid signed contracts and specifically asked the manager do I need a key for the lock you guys provided. He said it will come with it. I also let him know the previous day’s issue and because it’s a Monday me and the people moving have to work so I may not be moving in until after hours. Josh said this was fine and to call or text after hours if I needed help. I pulled up at 7:05 as a guest was leaving and discovered the doors to move my furniture in was locked and my storage unit held a lock but no jet or way to get in I called and text Josh at the after hours number, I called U-Haul and their rep sent Josh a message and my brother called U-Haul as well we’re they sent Josh another message for almost 45 minutes we sat out there waiting until the police showed up cause Josh called them instead of answering the phone. So now I still 2 days later have a truck full of things that y’all keep making me pay for. I shouldn’t have to pay for extra days uses when it’s because of your company

LATOYA S  |  First Impressions 
Rating:
5.0

Always the best They kept my things from February to June Everything was In tack

MERCY T  |  Overall Experience 
Rating:
5.0

The manager, Josh was very professional and courteous, and should definitely be giving a very large raise. The company U-Haul benefits greatly by his professionalism and handling of business for the customers. He’s very comfortable to work with and will help with any problem that a customer Has. And I would share his information with a friend and refer a friend to use U-Haul storage or transportation for their future moves. I would help. I send them to Mr. Josh store on Veterans Memorial. Hooray for Mr. Josh and thank you. My name is Roger B. US veteran and this is my review and I’m sticking with it.

Roger B  |  First Impressions 
Rating:
4.0

Problems with 1800#: callback assistance putting me on hold and back into waiting loop on May 30, 2023 afternoon.

daphne w  |  Overall Experience 
Rating:
1.0

The employees are very nice. Very helpful. Took the time to explain every step of process. Check on me while unloading. Dollies were available if needed to unload. Now this is a small older facility. I have climate control unit 10 x10. It has unfinished walls, no lighting so you cant work in there. My movers were able to neatly pack all my items in.

Patricia I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxwell J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRITTANY L  |  Overall Experience 
Rating:
5.0

Thx for ur accomidations

ABIGAIL R  |  Overall Experience 
Rating:
5.0

Thanks Josh for changing my storage to ground floor and getting my truck out of the line up tight squeeze

TENNIE L  |  First Impressions 
Rating:
3.0

Not having a light in the storage unit made it very difficult to move stuff in and out of

Cristian S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chassidy R  |  Overall Experience 
Rating:
5.0

Blessed

Lesley M  |  First Impressions 
Rating:
5.0

The manager and associate were awesome!

CATARINA C  |  First Impressions 
Rating:
3.0

Great

demarcus m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keneshia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aretha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marjae W  |  First Impressions 
Rating:
5.0

I love the employees they were so nice and kind very friendly the facility was always clean access to to the storage in and out and I would recommend people to go there thank you

Bernadette F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique B  |  Overall Experience 
Rating:
5.0

I rented your storage for stjeast 3/1/2 yrs and befire then off n on I always these storages .

BEATRICE W  |  Overall Experience 
Rating:
5.0

Wasn’t able to reach anyone after hours about my question

Keneshia M  |  First Impressions 
Rating:
5.0

Ryan was extremely helpful couldn't have finished in the time we did without his help

Tessa W  |  First Impressions 
Rating:
5.0

Very pleased with everything.

Patrice O  |  Overall Experience 
Rating:
5.0

This facility is beyond amazing. From staff down to the location. Very convenient! Will proudly brag over Ryan and all whenever and wherever. Thank you.

James A  |  Overall Experience 
Rating:
5.0

Ryan was excellently patient with me. I asked too many questions, but he had the patience to answer them all. Even when I did not have a clue to what a 5 by 5 space would look like. He walked me through the process, and I am satisfied.

MERCY T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juvockia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  First Impressions 
Rating:
5.0

Estoy muy complacido con los servicios

Yuriet E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Symone G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyiesha R  |  Overall Experience 
Rating:
5.0

Heidi was excellent! 10/10

Jomyra W  |  Overall Experience 
Rating:
5.0

Keep up the good business.

Patrice O  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jacqueline w  |  Overall Experience 
Rating:
5.0

I spoke with Ryan at the location who was very polite and very helpful. Worked to find the best deal to fit my needs. Truly a great experience and a reason to go back. Thanks Ryan and the others!!!!

Aaron P  |  First Impressions 
Rating:
5.0

Staff very friendly and affordable prices !

Tyiesha R  |  First Impressions 
Rating:
2.0

I was in a domestic situation and needed to store my items quickly. I was unable to access on 2 occasions during times that the unit should have been accessible. It was after office hours and I spoke with Ryan both times and was told sorry and they would be in in the morning to address it. This also shows I moved out 10/9. I actually moved out 10/8.

KENDRA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mattie A  |  Overall Experience 
Rating:
5.0

Very helpful workers

Mattie A  |  First Impressions 
Rating:
5.0

Confident , and helpful employees. Thanks U-haul

Larry F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernadette F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britany P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LULA W  |  Overall Experience 
Rating:
5.0

Ryan and Heidi were excellent i really appreciate the great customer service and professionalism!!

Yusheka M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FABIAN C  |  Overall Experience 
Rating:
4.0

This was a very pleasant experience I would recommend this site to anyone

Chalanda W  |  Overall Experience 
Rating:
5.0

I rented a truck from these guys before so I am happy with them

Arvid B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorthy o  |  Overall Experience 
Rating:
5.0

You guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back

TANYA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Valencia B  |  First Impressions 
Rating:
5.0

Caleb and Ryan were very knowledgeable, kind and professional.

Rhonda A  |  First Impressions 
Rating:
4.0

I don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.

JACQUELINE F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandra H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolany C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind A  |  Overall Experience 
Rating:
4.0

However, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.

Gail H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chalanda W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE M  |  Overall Experience 
Rating:
5.0

Every encounter I had with the staff was very delightful

Carrieanne h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mattie A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michael c  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEDRICK H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mattie A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERLONDA D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brandy m  |  Overall Experience 
Rating:
5.0

Excellent service and pricing.

Rose M  |  Overall Experience 
Rating:
2.0

The young man who was assisting the costumer’s was very rude and not very knowledgeable

Jessica H  |  First Impressions 
Rat