Great service ,made it easy for me to get my task done
DANIEL ACustomer Reviews for U-Haul Moving & Storage at Valley Blvd
Testimonials From Recent Customers
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Return eguipmemt after business hour instruction to be given!
HARRY SKeep up the great work. Friendly employees
JOHN CWe tried the mobile check in and it was the worst Waited 30 min for information to be approved. Went inside and stated that they wouldn't help, just to wait. Then when I was returning it they wanted to charge me to service of fuel plus fuel. Went inside to clarify that, they fixed it.
Juan cGreat experience
Rafeal B | Overall ExperienceNinguno
VALERIE LKeep Vicky .. GREAT Staff
VIRGINIA GI was very satisfied with my U-Haul experience with 2 storage units until my move out date 9/24/2024. We hired a U-Haul truck to remove our property and hired the third party movers U-Haul uses. The manager of the location was always professional, courteous and very helpful. I would recommend U-Haul for your storage and moving needs.
Vickie L | Overall ExperiencePrompt, Professional, and Friendly Service.
Irene CI feel the workers there should check the gas tank meter before they just put anything they want. They Charge for 1/4 tank when it's 1/2 of a 1/4 tank so 1/8.
FRANCISCO VThe right turn light was not functioning and we got pulled over by chp because of it and I have video of the light not functioning
CARMEN SVicker and Miguel excellent customer service and Representation of U-Hall detail information. ¡Gracias!
Jose SAlways in and out quickly here.
JORGE GN/C
Michael SNo improvement
TAMMY SMy receipt wasn't corrected. I was quoted 126, but my price was actually 77.00. I still show 126.00 in my account. Please make the proper adjustments
LILLIAN CGreat Seevice gentleman was very effective!
MARIA ADrop off was easy and quick. Staff was friendly and helpful.
CHRISTOPHER SA nice hard working gentleman assisted my sister and I. I can't say that about the other employees there…anyway, he helped me return a U-haul rental truck and then he guided my sister on how the storage process works. I did not get his name but I returned the truck around 2p, he wore a blue cap, a face mask, slim built and I believe he was Hispanic Please promote him!
BRENDA N | Online Move InJob well done
CURTIS SWonderful service the employees were so nice and professional.
ANNETTE LThe staff was friendly and very helpful.
Nicholaus SWorkers were extremely helpful. This is the second time I rented from this location. The employees deserve a raise.
Mel CThe staff was super friendly and supportive.
YVONNE EKeep doing what your doing it's great
Lyann AActually nothing. Your service rep called when we extended the truck. Customer service was excellent. Gracias
JESSE BScammer!
Estefani LNinguno
SURJONO BEverything was great!
VALERIE LThe facility was great my only critique would be the temperature. It was too hot for the summer weather which made it very uncomfortable.
Sequoiya F | Overall ExperienceThe darn truck broke down and I was stranded for over 3 hours. No discount.
Reynaldo NThe staff at lower desk counter at right was rude and impatient on 8/10/24 at 7 am. Will never go to this location anymore. I was there for storage customer for many years. wtf
JONATHAN WRodolfo was nice and courteous. Great customer service!
Agustino NStaff was friendly and attentive. Quickly did their job with no problems. Used them before and still satisfied. Gracias.
David SWhen we got the trailer and got to our location the inside of it was so dirty of metal shaving and trash . I took pictures of how filthy it was and showed the attendance at the dropped of location. I never had this problem before
juan sThe two gentlemen helping me pick up and drop off the trailer were great 👍
Frank SQuick and easy pick up and return, was late on the pick up and they worked with me
Alfredo AQuick and easy
Jose dNo
Raul HGilbert was kind courteous and very friendly as well as knowledgeable. I had a question about the special rate and he was able to not only answer the questions but show me as well.
Yvonne EThe owner lady was very helpful. One of the young guys was helpful too.
Vivian VGood experience
Camilo GNot able to rate, it wouldn't take my ratings, that said , please is clean and we'll maintain my only complain, there was only one counter clerk and the person before me took forever asking many questions, I assume that put your clerk in a bad mood, after she finish with the customer she still took some time my guess to finish paper work then she said she call me I did not hear her then she call me a second time, I ask you calling me? She told me YES THIS IS THE SECOND TIME, the whole time I was there she had an attitude, not professional stall other than that everybody else was nice and and friendly
Joseluis HCostume services is very good
Hector JVickie was friendly. Efficient and knowledgeable. She took her time to explain the process to me as I have never rented a facility before. This facility is very clean and conveniently located. The staff Miguel was very helpful with my rental, I had a check engine light on and he assured me that he would take care of the vehicle. I was in and out of there in an off. I would recommend this facility on Valley Biew to everyone. It's a one stop shop with propane, storage, storage boxes, trucks, vans, and a lot more. They even sell retired equipment here. Thank you !!!
Yvonne E | First ImpressionsI will definitely use U- haul again for my storage and truck rental needs!
anabel j | Overall ExperienceThere was an issue but they were quick to respond and satisfied to my liking. Will definitely recommend this location to friends and family!!!
Shawna GFriendly and helpful service!!!
virhenny ZI have no complaints. Everything was fine. I really appreciate how clean and well maintained the van was.
Norma AMy tire had a nail in it, I had to pump air in it twice. I got late to my destination because tire was not checked by staff before we picked it up
Celdi PThe manager at this location was extremely rude when I drove off with a trailer that one of their employees attached to my vehicle. I asked her if I can speak to the store manager and she said I am the manager. She demanded that I return the trailer when the employee outside that connected it said it was no problem to take the trailer and he would just change the numbers from the one they assigned me. Unacceptable customer service. She was rude and threatening to make notes on my file. I am a customer that rented a trailer for an entire week. I'll be doing this on a monthly basis. I'll never again return to this location.
ANTHONY TGreat service!
Christian BExcellent service
Luciano CPerfect
BRENNAN F1. Almost without exception, every time I attempted to reach one of the local staff members, my call would be automatically transferred to the national phone bank. VERY frustrating. 2. Rent checks mailed to the facility would either be misplaced or not deposited in a timely manner which resulted in attempted late fees being assessed. 3. Rent increases occurred every six months with an average monthly increase of +10%. 4. I have been a loyal "renter" since 2003 and ALWAYS paid my monthly rent ON TIME. There has been absolutely no reciprocating recognition or expressed appreciation for this loyalty on behalf of the local team and especially from Mr. Robert Kelley/Regional Manager. 5. U-Haul Storage should become more mindful of competitors increasing their presence in the SoCal region. Our decision to terminate our rental agreement and to vacate the premises was the direct result of more favorable rates and a genuine interest in securing us on a long term basis. U-Haul clearly falls short of this business model.
ROBERT H | Overall ExperienceThe manager Ruth escobosa is a rude unprofessional individual that stereotypes and treats families who are obviously going thru hard times (which is why the have to put their possessions in uhaul) like they are trash horrible unpleasant person
George M | Overall ExperienceStorage is located near home, it's conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.
Ashley R | Overall ExperienceThe customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem s | First ImpressionsChristian was very patient and helpful with me.
BRYAN A | First ImpressionsOver the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.
Malika E | Overall ExperienceDidn’t like that we had to pay extra to use the trash bin.
JOSE M | Overall ExperienceI had the storage for 5-6 years and never had a problem but it just got to expensive for me
Charles J | Overall ExperienceNeed access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service
TERESA A | Overall ExperienceVery helpful staff
Irma M | First ImpressionsThe staff is very helpful.
Richard Y | First ImpressionsWill definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased
David B | First ImpressionsStaff was super friendly and I loved putting my stuff that it's valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you're so expensive bye (626)8485625 get it together U-Haul
Martha S | Overall ExperienceEasy working with the team at this location.
Christopher S | Overall ExperienceServicio al cliente de excelencia.
Marisol R | Online Move InGreat facility, only issue was the price increase.
Darlene V | Overall ExperienceMoving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Gracias
myisha m | Overall ExperienceI was quoted the wrong price and the staff was very unfriendly
Isidro C | Overall ExperienceThe guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie
Kevin B | First ImpressionsReally helpful
yuliana m | First ImpressionsThe manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I'll definitely recommend and will return there for any U-Haul need.
Lori A | Overall ExperienceGreat price
Franco P | Overall Experiencestorage building smells bad,
MARCIAL T | Overall ExperienceExcu
Marilyn S | Overall ExperienceThe staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I've had this experience with all the staff at I haul.
Adrian R | First ImpressionsHorrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.
iris M | Overall ExperienceMuy amanble y cortes
Julio S | First ImpressionsAll employees were very very nice friendly helpful
Hortensia C | Overall ExperienceExpensive
YAHIR G | Overall ExperienceMy lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered
Jason L | Online Move InJohan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre
Lori A | First ImpressionsI walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That's when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!
pedro a | First ImpressionsManager was knowledgeable, efficient, professional, and friendly and helpful. Gracias.
ALICE R | First ImpressionsGreat service thank you
Brett O | First ImpressionsThe day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!
Frank P | First ImpressionsHad some Items stolen from my storage.
Ronald S | Overall ExperienceUnfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me "you have 6 days before you get charged a full months rent" (I didn't have money because I was unemployed and barely surviving. A little compassion goes along way and I'm almost certain your company wouldn't have went belly up by waiving the fee. God have mercy on this world. It's a shame what we have become to each other .
ANNA R | Overall ExperienceOn 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.
CATHY D | Overall ExperienceI reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.
Sylvia h | First ImpressionsI'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.
JASON R | First ImpressionsIt didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.
HERMIE V | Overall ExperienceSIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.
Juan M | First ImpressionsWe had this storage many years, it's been very very good storage, I would highly recommend.
Party S | Overall ExperienceThis UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Gracias
VICTORIA W | Overall ExperienceHad this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.
DUANE V | Overall ExperienceThe customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!
FLAVIO E | First ImpressionsThey were great , especially Ruth . The best .
Roberto V | Overall ExperienceStorage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858
BARRY S | First Impressions