Customer Reviews for U-Haul Moving & Storage at Valley Blvd

3,251 comentarios

17959 Valley Bl   City Of Industry, CA 91744
(E Of Azusa)

(626) 935-0226

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 935-0226

17959 Valley Bl
City Of Industry, CA 91744
(E Of Azusa)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

Vehicle ran fantastic.

GENE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
3.0

Prefer to have received the Uhaul with a full tank of gas (rather than the quarter tank I received) because then I don't have to worry about filling-up until the very end and I don't have to guess how much gas until it's at a quarter tank (if I need to return it with a full tank, it's easier). Instead, I ended up going over a full tank and Uhaul got free gas on my dime. Also, they didn't have the dolly I reserved. It was nice that they offered my the appliance dolly at the same rate, but that dolly is overkill (which is why I didn't want it in the first place for our needs) and just ended up getting in the way. Also, the driver side rear mirror was kind of loose and would sometimes move on rough road / train tracks. Then, on the opposite hand, the passenger side rear mirror was really stiff and hard to adjust. Everyone who worked there was very helpful though which compensated for the other faults hence the average rating.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathon F. 
Clasificación:
5.0

Great customer service!!! Help out with every question, very professional!! It made the process a lot easier!!!

JENSEN Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca P.  |  Overall Experience 
Clasificación:
2.0

The individual who helped me was on his phone during the interaction, they did not have the dolley I asked for in my online order, and the keys were not in the ignition when I was told they would be. I am very unimpressed and will not be recommending this location to other people.

ALLISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO G. 
Clasificación:
5.0

The pick up was easy. The lady who checked out the truck to me told me since I had purchased insurance to just click on my phone accept.

Trisha G. 
Clasificación:
3.0

The employees need to be trained on how to interact with customers. Start with greeting the customers and be more friendly.

EMIL V. 
Clasificación:
4.0

Be more clear about when the equipment is due back and call sooner than closing if it has not been returned yet to enquire about why the equipment has not yet been returned.

KATHERINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZBETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAKRIG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBROSE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thet A. 
Clasificación:
2.0

They charged me a $20 after hour service fee, I don't quite understand that by dropping off the car after 5pm will result a $20 fee, if I knew that, I would have returned the car next morning.

JIACONG Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUN K. 
Clasificación:
5.0

Excellent Customer service from entire U-Haul team.. including the referral from another location..City of Industry U-Haul... OUTSTANDING SERVICE

MICHAEL H. 
Clasificación:
4.0

Make sure the vehicles are in good working condition. Lights

CARLOS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell T. 
Clasificación:
5.0

The customer service was excellent team members went above and beyond my expectations even when I was reserving the U-Haul truck they also went above and beyond my expectations thank you. All of the team members made me feel welcome and invited.

CHRISTOPHER M. 
Clasificación:
5.0

Online price was lower than in store price the reason this is not good is because customers price check so their choice is based on competitors price as well. This location did fix the issue and did a good job by the end. Gracias.

JEREMY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

A little pricey on repeat customer

MAX M. 
Clasificación:
5.0

You have an excellent team here. This is the best u-haul experience ever and I rent a lot. I will drive 30 miles to rent here.

SYED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teejay N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN G. 
Clasificación:
3.0

staff was not very helpful or friendly. I waited for 15mins in the lobby for someone to help discharge my rental truck. I had to ask the janitor to call someone to help me. Also I had to ask 3 times with 3 different people on how to properly hitch my car to the tow dolly to ensure that it was properly and safely placed on the dolly. I was repeatedly told that "we are not suppose to help with this".

OLIVER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAIYAN S. 
Clasificación:
5.0

Great service thank you

Brett O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUL V. 
Clasificación:
5.0

You guys are killing it. Great customer service, keep up the good work. I believe his name was Gilbert or something the guy with the cornrows was helpful, quick, knowledgeable, friendly, and all in all just on top of it. Thanks guys.

JEFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEVIC C. 
Clasificación:
5.0

It was a smooth rental procedure.

YOLANDA F. 
Clasificación:
5.0

Excellent customer service relationship👍

RONALD W. 
Clasificación:
5.0

Awesome customer service

MIREN D. 
Clasificación:
5.0

I was charged for 2 days when I only use for 1 day.

JORGE G. 
Clasificación:
4.0

There was a togo plate in the passenger seat from previous costumer, other then that it got the job done.

Tibria R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
2.0

Truck very old Low gas tank Missed up high mile rate

HANY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZULMA R. 
Clasificación:
1.0

Dude who was renting out to me said inappropriate stuff and made me feel uncomfortable

ROGER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HSIN Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO M. 
Clasificación:
1.0

Your staff charges arbitrarily, my last order was overcharged by 80 dollars

Jun L. 
Clasificación:
3.0

Poor staff member needed help. There was no one in the office.

Joann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE C. 
Clasificación:
4.0

Thank you for helping me out.

Thomas M. 
Clasificación:
5.0

I always rent here

SAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HSIN HUI L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny N. 
Clasificación:
5.0

I did the "U-Haul Truck Share 24/7". That process took a long to complete and it wasn't streamlined as I still had to get inside the office get the keys. It probably would have been way much faster to just walked in the office.

Aaron Jim E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
5.0

Keep up the good job!

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMILLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHIL C. 
Clasificación:
5.0

The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!

Frank P.  |  First Impressions 
Clasificación:
3.0

Customer service was horrible

DAVID J. 
Clasificación:
5.0

Upon rental return the service advisor greeted me with respect and made sure i was satisfied with the equipment and if i had any problems along the way. And made sure he confirmed my return receipt.

FELIPE A. 
Clasificación:
4.0

I think you guys can do better cleaning the trucks inside; the truck that I rented today was very dirty inside the cabin.

Jairo C. 
Clasificación:
5.0

Smooth pickup, drive and drop off.

Shabbir T. 
Clasificación:
1.0

My original reservation was canceled even after it was confirmed. Never called me back to schedule another reservation. Furthermore, they assigned me a return/drop off location, where they no longer accept u-haul returns. In fact, the guy told me they no longer work with u-haul!!!

Bassam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YIWEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ENTUNG C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIOSCORO D. 
Clasificación:
4.0

The rental attendant was very pleasant and helpful. Explained the charges in detail and was very fast. Overall we are very happy with the experience. The 10' truck was very comfortable for the drive and surprisingly fuel efficient. Gracias.

AKEMI K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Very helpful

POUTOA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phong T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiram F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
1.0

First of all check your odometer if it's calibrate, I only travel about 10 miles round trip and was charged 64 miles.. I google map the address from and to only 9.2 miles round trip… other fuel was rented out almost empty enough gas to get to my pick up destination Rowland Hts., loaded truck and head to the nearest gasoline station, come to fine out the gas nozzle has blockage unable to put gas, called road side assistance and wasted couple hours of my time.. just for me purchase a 3 gallon gas container to fill up the truck… to get to my drop off point and back to the rental place at city of industry.. manager stated aware of the issue and fix the issue, Iet me tell you it's not fix…supposedly make multiple trip end up doing single trip due to luck of time being wasted…

Virgilio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA R. 
Clasificación:
5.0

Customer service was top notch. Starting with Vickie at the register, then Gilbert helped me, and finally Rodolfo. Everyone was friendly and extremely helpful. I won't hesitate the next time I have to rent a truck or trailer to call up this rental location!

ROBERT C. 
Clasificación:
5.0

The staff are helpful and professional.

Reynaldo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNIELLE O. 
Clasificación:
5.0

I have always received quality services at this location. I also like the safe and ample parking spaces for customers to leave their vehicles.

PHIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANAUDREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo U. 
Clasificación:
5.0

I'm a very critical person. So when I say no complaints it means a lot. Everything five stars

Raymond B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Super friendly employees great customer service

Cole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

Get the service engine soon indicator off, and vehicle anti theft indicator off display prior to renting out and have passenger airbag knob turned to on position for safety of passenger.

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR L. 
Clasificación:
3.0

Don't screw customers over by charging a 20ft but only having a 10ft in stock.

ALEXANDER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ixtlipaktzin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jian L. 
Clasificación:
5.0

Fast and great service

CLAUDETTE D. 
Clasificación:
2.0

I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.

Sylvia h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daysi M.  |  First Impressions 
Clasificación:
1.0

I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.

JASON R.  |  First Impressions 
Clasificación:
5.0

SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.

Juan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben Jr C.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio

Martha H.  |  First Impressions 
Clasificación:
5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don't need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Veronica T.  |  First Impressions 
Clasificación:
5.0

Supper easy and fast .

Edward V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita hi C.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba