Wonderful customer service.
MICHAEL RCustomer Reviews for U-Haul Moving & Storage at Valley Blvd
Testimonials From Recent Customers
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When I return the truck, the lady that helped me was very rude and nasty nasty attitude with me overcharged me for a lot of things. She was upset because I went over her head and was able to keep the truck another day. She added the demand me to return it Wednesday by 10 AM. I'll be calling tomorrow with My Sister on the phone and I will be calling my bank.
REGINALD MGracias
myisha m | Overall ExperiencePlease clean your trailers mines was very dirty
GUSTAVO MThe young man that helped me out was great but the condition of the truck was beat up
DEAN RMaybe have more than one attendant at all times. Overall, since this is my first time leasing a u-haul van, I find the on-line reservation process and the in-office pickup of the vehicle to be very easy and will recommend the use of this service.
JOSEPH HEfficient and proper service
Ernest LI was given a truck that was leaking a lot of gas
SERGIO RBilled me for additional gas used. I sent before and after pictures of gauges and was refunded. I shouldn't have needed to dispute the charges. Customer Service at the call center was excellent.
RUBEN SVickie was courteous, efficient, and nice. Had. O problem with the check in and check out.
BELINDA CThe original date was pushed back a week because "the forklift driver was out", it would have been helpful to find out earlier than when we went to pick it up and how do you only have one person qualified to drive a forklift? The week delay was only inconvenient as we had control of the property, but this could have been a real problem. I was disappointed in the California side of this move. The movers had to be gathered twice, blocking off TWO DAYS for the move, rather than the few hours it should have taken. My husband was frustrated by the extra week of caring for my elderly cousin until the furniture came. The Wichita folks were fantastic. I was able to pick up the box and get on the road moments after my reserved time.
Jacqueline AGreat customer service and support
ANTHONY SYou guys gotta be specific with the miles because you guys scammed me saying it didn’t matter please tell your customers true things
JOEL CExcellent!
TONY CMore online check in pick up instructions and signs to get customers skip the line and time.
Shihchang HBefore I choose a public storage due by Contruction on the Fullerton rd and not to easy access to you please and the poor attention from the personnel , high increase of the rate over 30 per cent, lack of maintenance on the elevators, I decided to return to U HAUL
JUAN A | First ImpressionsAll good experience. Friendly customer service
JULIO MYour facility is extremely clean and your employees are outstanding. Congratulations on a great job.
JORGE STruck was very smelling not to clean
MARIA MThanks for all the help i have from the employees they make my life easier to move I will definitely recommend to friends and family god bless too all employees there
Fernando G | Overall ExperienceI was grateful and impressed because everyone and everything was in superior condition and outstanding attitude during both the picking up and dropping off process.
TIMOTHY JEveryone was great! Courteous, friendly, and helpful.
Richard SN/C
MICHAEL SExcellent. Very efficient. Lovely lovely staff
Chris EI was desperate asking friends for a pick up truck to go get a living room furniture set but a simple visit to U-haul fixed my problem and Personnel so helpful thank you all!
ISIDRO STruck was dropped off on a holiday using self drop-off. Signage could be improved for self drop-off. I used the app to submit pictures and answer a few questions. Fairly easy and simple. There was actually an attendant that offered to take the key so I'm not sure if there was a safe box somewhere to drop it off.
TOMAS PIt's super fuel-consuming, and the car sucks.
SHANGRONG LThe guys here are super friendly and cool. Made the dreaded rental experience (pick up and drop off) really fast, easy and enjoyable. Thanks U-haul dudes!! Surprised at the great rates for renting a newer V8 truck. Great power
Jeff Wwe no longer live in the area or surrounding area to where it is convenient for us to go to; this location and staff have always been very friendly and helpful! they are a top-notch crew!
Janice M | Overall ExperienceNinguno
RONALD WI initially signed up for a location 30 miles west. The day before they told me they did not have my truck and that if I wanted any truck, I would have to drive 30 more miles east.
YURI PThere no Inprovement Needed. Your staff, was very helpful. And polite. I was very Happy with the service I received.
CHRIS AI love this place everybody is amazing Merry Christmas and Happy New Year to everybody 🎄🎄🎄🎄🎄🎄🎄👍👍🤠
HECTOR ANothing. Everything and everyone was friendly and helpful. Extremely satisfied.
RAFAEL PBad
BORUEI TEverything was good, quick service and I found what I needed
SAMUEL MI reserved a truck the night before and when I came into office the lady that checked me out said I needed a credit card to rent. I informed her this was not mentioned when I reserved vehicle and she said it was at her discretion. Why was this? Because of how we looked? She said because trucks have been stolen in the past, insinuating that we looked like we would steal the truck? Why? Terrible prejudice.
Jessica NRuth did a great job getting us on our way!
ABEL AI'd recommend employee training. Employees need better communication skills, more field knowledge, and better costumer service.
ANTHONY CMy favorite location. Thank you so much!
ELSA PI wish the trailer had more tie-down locations on the inside to secure items from shifting.
david tI lost my key and had it made at Locksmith through the call center, but it was too expensive. The customer service is not good.
Daeun YCourteous and knowledgeable
RONALD WToo long of line inside and no one outside to check me out. I needed my receipt. Still not getting it via my email yet. The truck was not ready because previous rental just turned in and I had to wait for them to clean it. The engine has no power, loose. They need to have a better customer service, more employees
GENASEOWFOON OThe people at the Uhaul were very professional, I had no problem renting one of there trucks, I was in n out...
MARCOS VErg helpful and friendly
ANTHONY MU-Haul did not correctly interpret the safe mode move damage waiver by saying that a wind shield damage will cost me $77 dollars because it waiver has a deductible which should apply only if I had roof damage
KENNY MMaybe I have been driving an EV for the past four years, kind of forgot how to fill the gas tank
Pei ZThe lady and the guy that helped us upon picking up was amazing.
Fumi SExcellent Service , strongly recommend
NADER BGreat Service and a Memorable Experience I had a fantastic experience thanks to the amazing sales lady who helped us. She was not only professional and helpful but also incredibly kind and personable. She shared with us a deeply personal story about her best friend whom she had lost, which really showed her genuine and caring nature. On top of that, she was excitedly telling us about becoming a grandma, which added such a warm and joyful touch to our conversation. My friend and I ended up sharing some great laughs with her, and she truly made our day. Her friendly attitude and excellent customer service made the whole process easy and memorable. I'll never forget how she made us feel so comfortable and welcome. Highly recommend!
SHANNA HGreat job keep the good work
STEVEN RGreat service
DONALD TGreat customer service and convenient
yasmin l | First ImpressionsLess expensive than most; long lines mean good services; ease of entry, use; the better customer service
Jennifer H | First ImpressionsGreat experience
Rafeal B | Overall ExperienceI was very satisfied with my U-Haul experience with 2 storage units until my move out date 9/24/2024. We hired a U-Haul truck to remove our property and hired the third party movers U-Haul uses. The manager of the location was always professional, courteous and very helpful. I would recommend U-Haul for your storage and moving needs.
Vickie L | Overall ExperienceA nice hard working gentleman assisted my sister and I. I can't say that about the other employees there…anyway, he helped me return a U-haul rental truck and then he guided my sister on how the storage process works. I did not get his name but I returned the truck around 2p, he wore a blue cap, a face mask, slim built and I believe he was Hispanic Please promote him!
BRENDA N | Online Move InThe facility was great my only critique would be the temperature. It was too hot for the summer weather which made it very uncomfortable.
Sequoiya F | Overall ExperienceVickie was friendly. Efficient and knowledgeable. She took her time to explain the process to me as I have never rented a facility before. This facility is very clean and conveniently located. The staff Miguel was very helpful with my rental, I had a check engine light on and he assured me that he would take care of the vehicle. I was in and out of there in an off. I would recommend this facility on Valley Biew to everyone. It's a one stop shop with propane, storage, storage boxes, trucks, vans, and a lot more. They even sell retired equipment here. Thank you !!!
Yvonne E | First ImpressionsI will definitely use U- haul again for my storage and truck rental needs!
anabel j | Overall Experience1. Almost without exception, every time I attempted to reach one of the local staff members, my call would be automatically transferred to the national phone bank. VERY frustrating. 2. Rent checks mailed to the facility would either be misplaced or not deposited in a timely manner which resulted in attempted late fees being assessed. 3. Rent increases occurred every six months with an average monthly increase of +10%. 4. I have been a loyal "renter" since 2003 and ALWAYS paid my monthly rent ON TIME. There has been absolutely no reciprocating recognition or expressed appreciation for this loyalty on behalf of the local team and especially from Mr. Robert Kelley/Regional Manager. 5. U-Haul Storage should become more mindful of competitors increasing their presence in the SoCal region. Our decision to terminate our rental agreement and to vacate the premises was the direct result of more favorable rates and a genuine interest in securing us on a long term basis. U-Haul clearly falls short of this business model.
ROBERT H | Overall ExperienceThe manager Ruth escobosa is a rude unprofessional individual that stereotypes and treats families who are obviously going thru hard times (which is why the have to put their possessions in uhaul) like they are trash horrible unpleasant person
George M | Overall ExperienceStorage is located near home, it's conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.
Ashley R | Overall ExperienceThe customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem s | First ImpressionsChristian was very patient and helpful with me.
BRYAN A | First ImpressionsOver the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.
Malika E | Overall ExperienceDidn’t like that we had to pay extra to use the trash bin.
JOSE M | Overall ExperienceI had the storage for 5-6 years and never had a problem but it just got to expensive for me
Charles J | Overall ExperienceNeed access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service
TERESA A | Overall ExperienceVery helpful staff
Irma M | First ImpressionsThe staff is very helpful.
Richard Y | First ImpressionsWill definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased
David B | First ImpressionsStaff was super friendly and I loved putting my stuff that it's valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you're so expensive bye (626)8485625 get it together U-Haul
Martha S | Overall ExperienceEasy working with the team at this location.
Christopher S | Overall ExperienceServicio al cliente de excelencia.
Marisol R | Online Move InGreat facility, only issue was the price increase.
Darlene V | Overall ExperienceMoving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Gracias
myisha m | Overall ExperienceI was quoted the wrong price and the staff was very unfriendly
Isidro C | Overall ExperienceThe guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie
Kevin B | First ImpressionsReally helpful
yuliana m | First ImpressionsThe manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I'll definitely recommend and will return there for any U-Haul need.
Lori A | Overall ExperienceGreat price
Franco P | Overall Experiencestorage building smells bad,
MARCIAL T | Overall ExperienceExcu
Marilyn S | Overall ExperienceThe staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I've had this experience with all the staff at I haul.
Adrian D | First ImpressionsHorrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.
iris M | Overall ExperienceMuy amanble y cortes
Julio S | First ImpressionsAll employees were very very nice friendly helpful
Hortensia C | Overall ExperienceExpensive
YAHIR G | Overall ExperienceMy lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered
Jason L | Online Move InJohan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre
Lori A | First ImpressionsI walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That's when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!
pedro a | First ImpressionsManager was knowledgeable, efficient, professional, and friendly and helpful. Gracias.
ALICE R | First ImpressionsGreat service thank you
Brett O | First ImpressionsThe day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!
Frank P | First ImpressionsHad some Items stolen from my storage.
Ronald S | Overall ExperienceUnfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me "you have 6 days before you get charged a full months rent" (I didn't have money because I was unemployed and barely surviving. A little compassion goes along way and I'm almost certain your company wouldn't have went belly up by waiving the fee. God have mercy on this world. It's a shame what we have become to each other .
ANNA R | Overall ExperienceOn 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.
CATHY D | Overall ExperienceI reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.
Sylvia h | First ImpressionsI'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.
JASON R | First ImpressionsIt didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.
HERMIE V | Overall ExperienceSIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.
Juan M | First ImpressionsWe had this storage many years, it's been very very good storage, I would highly recommend.
Party S | Overall ExperienceThis UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Gracias
VICTORIA W | Overall ExperienceHad this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.
DUANE V | Overall ExperienceThe customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!
FLAVIO E | First ImpressionsThey were great , especially Ruth . The best .
Roberto V | Overall ExperienceStorage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858
BARRY S | First ImpressionsGreat Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.
Roy J | Overall ExperienceIt was a pleasure and convenient experience.
sheila p | Overall ExperienceCharged me the full amount of rent for going over 1 day. Should be a prorated rate.
Art M | Overall ExperienceI'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.
Theodore G | Overall ExperienceMuy buen servicio
Martha H | First ImpressionsStorage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.
CHARLES S | Overall ExperienceMuchas gracias por todo
Ivan R | Overall ExperienceThe access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don't need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.
Veronica T | First ImpressionsSupper easy and fast .
Edward V | Online Move InEveryone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.
Rosa E | Overall Experience20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?
BRIAN Y | First ImpressionsEverything was great!!!
GENARO L | Overall ExperienceWell done
Chi N | Overall ExperienceI’ve been helped by majority of the guys there and they are all awesome and so helpful.
Ieisha H | Overall ExperienceI'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items
Nagisa F | First ImpressionsFrom the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.
Joseph D | First ImpressionsGreat storage units and friendly staff
Mattia D | First ImpressionsOverall, it was a positive experience.
KATY E | Overall ExperienceAll good.
Wally R | Overall ExperienceThank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy
Michael M | Overall ExperienceHad to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds
Al V | Overall ExperienceTiming and access could be better
shreshtha A | Overall ExperienceThnx for helpful and courteous attitude.
Alicia R | Overall ExperienceTook too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.
Shuhai S | Overall ExperienceCustomer service is great and friendly. 100 percent satisfaction guaranteed
Mathew T | First ImpressionsThe staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.
MIGUEL H | ReservationExcelleny service
Leonidas T | ReservationThe sales guy was excellent he help me a lot...
virgina f | ReservationThis location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..
Dominique L | ReservationI wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.
RANDY A | Overall ExperienceI was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.
SUZANNE F | Overall ExperienceExceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas
EDGARDO V | Overall ExperienceExperienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.
Madison C | ReservationI have nothing bad to say. They were always helpful and pleasant to deal with.
Adam J | Overall ExperienceFor a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience
JAVIER C | Overall ExperienceU-Haul is a good place for save your properises
Jose C | Overall Experience