employees were talking on the phone and each other while helping me. they didn't come and check the vehicle and turns out one of my brake lights and turn signal in the back was dead/not working
Many M.Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh
Testimonials From Recent Customers
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Very convenient location and well organized. Customer service was very nice and helpful.
Russ R.I had a great easy experience, for me personally nothing needs to change. Thanks again Ohio St U-HAUL!
Tyler H.It's great
NATASHA C.This location was excellent. Unfortunately the original location did not leave a key and we were redirected 20 miles out of our way.
Annette D.The place was dirty inside bathroom was very disgusting very hard to get into the place I don't like it at all
Rodney P. | First ImpressionsThe people working got me my truck quick and explained what I needed to do simply! They were fun and personal. And made it super easy to cancel when I realized I didn't need something.
Theodore B. | First ImpressionsGet a new manager.
RICKY P.Explain the process if you bring it back after hours. I did, I scanned the code but I could not do the fuel and mileage as I had locked the van and put keys in the box.
Timothy O.Great service
Dulce L.The person in the morning and the one in the afternoon were outstanding- wish I remembered their names!
Monica L.See above
Randell D.ND
Adam H.Very flexible letting me extend my usage a few days at a time. I really appreciate how friendly all the staff were at this location. 1-800 staff were yuck - very rarely helpful no matter what I called about or when. The staff at this specific location though - top notch :)
rachel D.Great car hauling trailer at a great price
Alan G.Employees were very helpful, courteous and professional, even when I had to extend my truck rental several period times. The 9' Ford Transit cargo van I rented was almost new, so it was in great shape, and was well designed and equipped for its intended purpose.
Dale F.The Ohio Street location in Madison is great. The U-Haul app had switched us to a different location on Jackson Street which was terrible. It was further for us to travel to and the employees were rude. We left and went to the Ohio Street location which is what we had requested in the first place. They couldn't have been nicer.
Stephen K.Your employee Anthony is fantastic. He's extremely personable, and made everything very easy for us. He deserves recognition for doing a fantastic job!
S. Justin G.Very friendly and helpful
Dennis C.I really appreciate how user friendly the mobile return was and it was easy to dispute what I felt to be an unfair fuel charge. I will say, there was an empty soda bottle left in my truck. I threw it away but it was just a little gross to have it left there haha Other than that. 10/10
Scarlett S.Ordered two (2) bundles of furniture pads which I was told was to have 12 pads in each bundle. First problem was when we checked the truck they were not in it and we had to go back into the facility to report it. They apologized for the error and gave us two (2) bundles. When we got back to the house and began loading the truck and opened the furniture pad bundles we found only 5 ea in one bundle and 8 ea in the other. I should have only been charged $10 as I only received the equivalent of one bundle (12)!!
James S.The customer service lady at checkout said the tank was full and to return the vehicle full. The tank was not full. It was just below full. I ended up filling up the tank with much more fuel than I used.
MATTHEW H.Tara was very friendly, very helpful and courteous.
Claude C. | Overall ExperienceWorker there was very nice and good at her job.
David F.We were served by a very pleasant, professional and informative sales lady.
Jaems S.Friendly, clean location. Quick service and no hassle.
Daniel C.I overfilled the tank by 1/4 of the gauge (it was 1/2 full at check-out) but the agent didn't want to give me credit for that. Also, I was charged twice for the appliance dolly. Terrible service!!!
Hassan E.Katy was informative and helpful. We appreciated her excellent service. Gracias
Paula W.Fast, efficient, friendly staff.
Karl N.Not overcharge fuel I went 19 miles on a vehicle that gets 20 mph I replaced a gallon and was still charged 16$ ROBBERY!
Nick T.The interior of the trailer is poorly designed. I needed to strap some cabinets to the sides and unfortunately these trailers are not designed to strap anything down. Besides the 4 d-rings located by the floor it was difficult to accomplish what should of been so easy. Just need to redesign the interior with more d-rings, (or the make the wood slats strap friendly), for hooking straps to and would of been perfect.
Matt W.Nothing. Great customer service even hooked up trailer and took it off.
TAB J.Better phone service (answer calls ) also your check in service to improve took to long waiting .
Cynthia V.The staff was friendly and helpful and I would definitely recommend U-Haul location to all my friends and family
Scott A.Staff was extremely helpful and friendly. Thanks!
Jeffrey D.The truck smelled like some one chains smoked in the truck. I had limited time and no time to sparethey said, "We can spray the truck, if you come back" It was a short trip but it caused a sevete asthma attack. That effected my whole day. When I returned the truck all they said, "was we have no smoking signs and completed my bill. I wont recomend nor ever rent fom tjat one again.
CHARLES W.You guys were great all the way around and had good upsells that were rather useful.
Christina N.Very nice customer relations enjoyed the experience.
Jon B.Keep up the good work!
Kenneth L.Use less technology to drive away. Needed to walk around vehicle, click a few times on interior and exterior, mileage, damage check.
Michael S.The gentleman that helped me this time was good at his job
ZACHARY F.Nothing, they were excellent!
Jayme R.I was taken care of very well
ANGELA E.I tend to back up and help attach the trailer and on returning help unattach the trailer and putting it back? I'm confused on this just because of liability reason's for UHAUL? The other thing is that when I call its hit or miss with someone answering the phone? I just end up driving over there to talk to someone. That's kind of annoying....
ZACHARY F.Very good experience
Eric G.Great service on the phone and in person
Kim M.I don't have a bad word to say.the staff is great handling all your needs. The unit was above and beyond clean. Would recommend U-Haul to everyone.
Mary Jo M. | First ImpressionsThis facility was excellent! Very secure, clean, and the U Haul employees were always there to help if I needed! Five Star! Would not hesitate to recommend!! Susan, Oshkosh
susan s. | Overall ExperienceVery helpful, friendly staff. No hassels.
marsha R.Your 24/7 check in is BS... Showed up at my appointment time.. 4am... Because I had to move to a new apartment plus work a 12 hour shift that night... And your system glitched and wouldn't let me check in.. as I'm parked next to the truck I rented.. had to wait 3.5 hours to even check in... You need a serious revamp of your self check in system ... Because it is junk...
Austin K.Marcus was really helpful, I really appreciate your help with everything. The facility was great, with some modifications on our end we might use this idea again in the future
Kala P. | Overall ExperienceRented 20' trucks twice. Trucks were clean and in good running order. Staff were very helpful
William C.Great people, nice clean truck, had everything I needed.
Christopher C.Fast and efficient very easy process
Brandon F.Very helpful girl at checkin. Hard to find good help like her.
Thomas H.The staff was incredible to work with and would come back and or recommend this location solely on the staff.
Matt C. | Overall ExperienceI was so thankful for the first month free. It was a great facility with super friendly people. The place was secure and always smelled good. I will definitely use them again! Thanks uhaul!
Daniele G. | Overall ExperienceThere were no problems when we picked up the truck. The person working there was new and did a great job.
Erin H.Marcus & Kadi went far above & beyond to help me as much as they could to meet all the roadblocks & issues I had while moving that made things very difficult for me. They are just amazing people & would absolutely recommend them to anybody... GREAT CUSTOMER SERVICE EXPERIENCE!!! Thanks again guys!
Amy A.I was overcharged for an extra day. Not happy. I wanna recommend you and Las I'm reimbursed. I had this vehicle for 24 hours.
Barbara N.Great people, great place.
ROBERT H. | Overall ExperienceThe owner and his wife were very hospitable. Helped me out a lot!
Chandler A. | First ImpressionsI was so well taken care of and the staff was extremely helpful and personable. Gracias.
Daniele G. | First ImpressionsKadi was very helpful and friendly, making a terrible day a bit better
Kathy Y. | First ImpressionsGreat people here. Clean and neat facilities.
ROBERT H. | First ImpressionsStaff was extremely courteous and helpful! ¡Gracias!
Troy U. | First ImpressionsThe staff was great and always there for us but the problem is I asked for a bigger unit and didn't get it Even though I was told you had them available but I let that go but I found a unit exact same as yours for less with indoor storage security and climate control yours is way overpriced
WILLIAM W. | Overall ExperienceMy cell phone number was entered by mistake on someone else's U-Haul account. I started getting calls about a past due bill for a storage unit I didn't rent in a town two hours away from where I live. At first I patiently explained to the callers that they had the wrong number on the account. Then I continued to receive calls and messages for several months. Eventually I became less patient with repeatedly explaining the error and asking them to remove my number. Now I received a text message asking me to take a survey and rate my experience. Unbelievable. Please, U-Haul, you need to find some way to enable your customer service reps to fix a simple error so they stop calling and texting me.
Nancy B. | Overall ExperienceNice area, could have been kept a little cleaner around the community sharing thing, which I thought was a cool thing to have. Sometimes there was garbage around but nothing to extreme, it is a storage unit after all. I didn't have any problems in my 4 months of renting.
Shelby H. | Overall ExperienceThanks s
Sasharae W. | Overall ExperienceFor the life of me, I cannot find the name of the amazing employee that helped me, but she was honestly fantastic. Her name starts with a C, and it's killing me I can't give her the kudos she deserves. The online reservation, check-in, and tutorial process were seamless! Everything was convenient and streamlined, and I feel safe leaving our belongings there while we move.
Bobbi K. | First ImpressionsGreat service all around and we will be back when the need arises
CHERYL M. | Overall ExperienceNobody in the building had any idea how to do anything with any sense of urgency, it seemed like it was everybody’s first day on the job, expect for the gm, who if I had to guess had two months of experience.
BENJAMIN J. | Overall ExperienceStorage facility was very clean and easy to access. The staff was very professional and helpful.
SCOTT C. | Overall ExperienceStaff are hard to find at store Staff is un uneducated on how to use the computer. Each time i went into store the Wait was over an hour just to get my transaction completed one employee can't even see the computer much less work it whenever rent from there again
kimberly l. | Overall ExperienceThe employees were friendly and helpful enough, but the overall experience was not good. First there was some confusion about the reservation, and the location of the storage unit. Then I got my card and could not get it to work, and one employee could not get it to work, but then the more knowledgeable employee got it to work on the first try. I continued having issues with my key card throughout the move in process, sometimes taking up to 10 swipes to get it to work. It was also extremely frustrating that there was no way or option to keep the door open while moving everything into my unit, especially since I had family helping and I was the only one with the key card. The first unit I was supplies was an 8x10, which I was informed could hold everything on a 15' truck. That unit had a small door and a relatively small hallway which made it nearly impossible to fit my larger furniture in to the unit. When we put my first large item in there, a 3 seat couch, it already took up half the unit. I also did not appreciate that the unit was very dark and had no available light source. Anyway, as soon as we realized the unit would not do, we managed to speak to the employees right as they were closing and thankfully they were still very helpful with switching me to a larger unit. That unit us much nicer and although there still isn't a light source inside, lighting was no issue, and it has a garage door entrance which made it MUCH easier to move my many large items into it.
Caitlyn W. | First ImpressionsLove them they are very respectful and knowledgeable and have great Communication skills
Erica D. | First ImpressionsFirst time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.
Todd Braidy B. | First ImpressionsNeed more regular cleaning of bathrooms and common areas.
PETER H. | Overall ExperienceThe staff was excellent and explained the options very thoroughly
CHERYL M. | First ImpressionsThe 3 employees I dealt with were Awesome!
James R. | First ImpressionsIt will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.
Rebbeca B. | First ImpressionsEverything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.
Grace D. | First ImpressionsStaff was very helpful and friendly
Valley Christian S. | Overall ExperienceI stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.
KAREN K. | Overall ExperienceThe Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.
TERRY M. | Overall ExperienceAlways clean and secure. Wonderful service people too.
MARGIT D. | First ImpressionsMy box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.
Alexander D. | Overall ExperienceThe new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.
Mark j. | First Impressions😀
James V. | Overall ExperienceUnclear about the checking in process before trying to get into unit.
Stacy S. | Online Move InRude and not helpful. Waited over an hour at the front desk and was charged an extra $50.
James M. | Overall ExperienceStaff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.
FRANK M. | First ImpressionsI had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149.00 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.
Susan R. | Overall ExperienceVery friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,
Joe O. | Overall ExperienceVery clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.
nancy o. | First ImpressionsBest storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!
Ann S. | Overall ExperienceGreat service. Knowledgeable and friendly staff.
Alisha H. | Overall ExperienceGreat service and nice person
anthony r. | First ImpressionsThe staff was excellent.
F H. | Online Move InThe staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰
Tyanna H. | First ImpressionsThis guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.
Gerardo T. | First ImpressionsAbsolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.
F H. | First ImpressionsGreat customer service and professional atmosphere. will recommend to friends and family!
Ann S. | First ImpressionsStaff extremely helpful
Alisha H. | First ImpressionsThe process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.
gina c. | Overall ExperienceExcellent customer service and very helpful..
Hubert A. | First ImpressionsThe process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.
gina c. | First ImpressionsThe unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store
Melissa C. | Online Move InNot sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.
Monica D. | First ImpressionsI wouldn't even give one star if I have to , the guy named Seth wasn't trained to install the hitch and electronics it took 4 days And still didn't know how to install. It was a nightmare I wouldn't recommend this store if you have to install hitch.
Ashesh K. | Overall ExperienceWould like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating
Todd G. | Online Move InI was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.
John O. | Overall Experienceyou guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish
Jim C. | First ImpressionsGood space and just what was needed for a few months while we moved.
Hunter P. | Overall ExperienceClean and professional facilities, not 100% with the insects but no water or cold damage to anything. Overall would use again.
kathleen h. | Overall ExperienceVery good take babysitter from uhaul my stuff. Thank
AUDRA G. | Overall ExperienceThe young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!
Lisa D. | First ImpressionsEverthing was good about the Oshkosh Uhaul experience. Nice Staff.
Colin M. | Overall ExperienceGreat place to store stuff!!
Christie A. | Overall ExperienceEmployees were really helpful and patient. I've enjoyed U-Haul services whenever I needed them and do not really have any complaints.
Jay C. | Overall ExperienceThe lady helping us was very nice did a great job.
Christie A. | First ImpressionsWorked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.
Mike M. | First ImpressionsThe general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right
Marcella M. | Overall ExperienceShe was great!
Alphonso S. | First ImpressionsHigh Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience-recommended to those needing storage facilities.
gus G. | Overall ExperienceVery flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.
NOELLE L. | First ImpressionsNo issues at all. Very helpful staff
ROBERT B. | Overall ExperienceWay to expensive
Skye H. | Overall ExperienceConvenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.
Mike S. | Overall ExperienceCrystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!
Ron L. | First Impressions