Comentarios del cliente para U-Haul Moving & Storage at UW of Oshkosh

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at UW of Oshkosh

Grado total:

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Ka Bao L. en

Grado:

El cliente no dejó un comentario.

Bridget B. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

Nothing. I was very pleased with the staff and my overall experience.

ANDRE M. en

Grado:

My order was confused but the in scene clerk was great. He knew how to make the needed corrections. Great guy if he isn't management he should be.

Donald G. en

Grado:

El cliente no dejó un comentario.

Roy R. en

Grado:

The attendant was pleasant and helped getting me on the road. the vehicle worked great for our move and the same attendant checked me in when I returned the vehicle. The bill was just what he estimated and was very nice. It all was a very nice experience. I will use U-Haul again and from this location. Roy Roeming Oshiosh

Daryl J. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

EXCELLENT customer service by the gentleman that waited on us. Top-notch stuff. Flaw-less.

Vicki R. en

Grado:

I had a great experience

Dianne S. en

Grado:

El cliente no dejó un comentario.

Curtis B. en

Grado:

El cliente no dejó un comentario.

Karyl S. en

Grado:

Excellent service rep.

Eric B. en

Grado:

El cliente no dejó un comentario.

Hunter P. en

Grado:

Good space and just what was needed for a few months while we moved.

Donald A. en

Grado:

A number of the shipping blankets that were supplied in plastic bags were wet.

George S. en

Grado:

Aok

Steve N. en

Grado:

El cliente no dejó un comentario.

Xang Y. en

Grado:

El cliente no dejó un comentario.

Timothy Gibson A. en

Grado:

El cliente no dejó un comentario.

MATT S. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Cassidy B. en

Grado:

Explain what to do when you come to drop it off. New to u haul. Was super confused on what to do.

Dana W. en

Grado:

Tell someone where the key drop box is. Otherwise drop off was perfect.

James P. en

Grado:

El cliente no dejó un comentario.

Shawn D. en

Grado:

El cliente no dejó un comentario.

Erica M. en

Grado:

The gentleman that helped me at the counter was clearly thrown into the job with insufficient training. He had said several times that he was new and there wasn’t anyone around to help him. The location of the store is easy to find, clean, and quiet.

Daniel M. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

El cliente no dejó un comentario.

Fred H. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

This was the location we had to use when the fond du lac location where we had a truck reserved was unable to provide the vehicle. We ended up getting a larger truck than we needed because they didn't have anything smaller. Poor gas mileage.

Joe A. en

Grado:

El cliente no dejó un comentario.

Colin D. en

Grado:

Worst customer service I've ever experienced, hands down.

kathleen h. en

Grado:

Clean and professional facilities, not 100% with the insects but no water or cold damage to anything. Overall would use again.

Juan M. en

Grado:

Customer service was not professional. When purchasing and item I had to go back into the store because the sale attendant didnt get the tart I bought but instead left outside with two other people to help them. The employees who were cleaning the vehicles were extremely reckless and drove the cleaned vehicles back to the parking stops extremely fast leaving burn out Mark's on the ground. You will see several Mark's.

Soran K. en

Grado:

I asked to put insurance on the trailer and they conter person did not put the insurance on the trailer... the trailer rear tire was locking in the snow caused the truck to spone around 180°

AUDRA G. en

Grado:

Very good take babysitter from uhaul my stuff. Thank

Kathleen G. en

Grado:

El cliente no dejó un comentario.

Mitchell B. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

El cliente no dejó un comentario.

Bob P. en

Grado:

El cliente no dejó un comentario.

Howard A. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

It looked liked I was interrupting a personal conversation when I walked into the office. It seemed like the representative was not focused on my turn-in and was off in left field. I asked specifically if I needed to sign anything when I turned the trailer in and the representative said no - I was good to go. That should have been my first clue. The next day, I received a text from uhaul reminding me to turn the trailer in! I turned it in a day early! So I was never logged in as returning the trailer. What a fiasco. I will not recommend this location to any of my friends.

Douglas B. en

Grado:

Online system had a glitch - was not working but girl inside was excellent and helped us.

Mason D. en

Grado:

I turned in the key the morning it was due. Somehow they didn’t register it back in and I got a call later while at a big family event. They asked where the UHaul was. They should be well aware of their own mistakes and send an apology for poor service. Upon calling the next day they still couldn’t tell me whether they had it or not. I will likely not use uhaul again especially not this location. A hassle and an easily rectifiable situation.

Joseph F. en

Grado:

The lights on the trailer were not working the whole time and the lift cable for the door on the trailer was hanging down on the inside making it difficult to lift the the door and when closing it the cable and the holder kept getting in the way and the door would not close without wedging it in between the frame . First time I have ever had problems like this . Will need to rent a trailer at the end on the month hopefully , I won’t get the same one

chase C. en

Grado:

El cliente no dejó un comentario.

Lisa D. en

Grado:

The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!

Musab N. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

I did the pick up on Ohio street. I questioned the fact the trailer when empty was at a level when it should be full I had a hitch with 5.5 inch drop. I asked if this was correct and the person took a picture and said it was. I left and loaded the trailer. Once fully loaded the clearance was less that 3 inches. Your trailers don't have jacks on them so I could not raise the trailer and put a different hitch on the truck. I drove from Appleton to Oshkosh but stopped at the Koehler Street location since it was closer and Oshkosh roads are not the best. My Hero was Tonya! It was Friday last day of the month and very busy there, 3 ahead of me but I was on my way to Tennessee. She could not help immediately since there were others ahead of me. I tried calling the Ohio Street location and was on hold for over 20 minutes and finally got a call center person who could not help. She said she would send Ohio Street a message and they would call me. They never did. Tonya finally got to me and she did not have a jack but did have a fork lift. She raised the trailer tongue and I replace the hitch with one she suggested. I made it to Tennessee with no issues but I know it would have been a problem if it was not for the change. My trip from Appleton to Oshkosh I bottomed out on my driveway, one railroad track and a couple times on the road bumps. If it was not for Tonya I know I would not have made it to Tennessee and if I did there would have been damage to either the truck, new I just bought in April, or the trailer. You need more employees like Tonya and on Friday nights last one of the month you need more help at your stores.

ethan Z. en

Grado:

El cliente no dejó un comentario.

Na L. en

Grado:

When I first got there the trailer would not fit my hitch. The uhaul employee had asked my if it was a 2" hitch. It clearly stated on my ball that it was a 2" hitch. It works perfect with my camper. After trying for 10 minutes she decided to try a different trailer and it worked on the first try. That was a trailer issue. Trailer made a squealing noise when towed. I had my window open and that was all I could hear. I was also charged a $20 convince fee. The fee as for the employees to confirm that I had dropped off the trailer at the right location. In order to do that I had to use my cell phone to give my location to confirm that I was there. I dropped it off early and had to work early in the morning. I was not going to go back just to confirm that it was dropped off. After my experience I would have to recommend not to use uhaul.

John D. en

Grado:

Have experienced staff that knows more than just how to upsell.

James R. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Colin M. en

Grado:

Everthing was good about the Oshkosh Uhaul experience. Nice Staff.

Rhonda M. en

Grado:

The container didn't arrive on time, I called prior to and also the expected days of arrival we were told it hand't arrived yet... After the late arrival I'm informed the crate is available, 2 employees had no idea how to read the unit identifier or find the crate until a manager arrived. Upon completion one of the uhual employees asked if we'd removed all items, we said yes and he proceeded to close out the facility where the crate was stored. I later receive a msg that we were charged storage where it was indicated the crate arrived on-time and was stored, when in fact we were informed days after the expected arrival that created problems for moving into an apartment. If the crate did arrive on-time, Uhaul failed to correctly notify us at all, never once calling to inform it was available, all calls were made to Uhaul asking if it had arrived until we received a yes, it has arrived. It my experience that no-one is properly trained or simply not following the processes to successfully rent these mobile units and especially if you're move is time sensitive as our delivery date was of no concern to any uhaul employees. After multiple calls and emails for discount of missed delivery and removal of a fee for, storage due to being noted as late pickup I'm completely dissatisfied with my choice in using Uhaul services.

Kate W. en

Grado:

Ensure that the original pick-up location is followed through with. I originally got a call saying that my reserved trailer was no longer available. This caused great stress until the issue was finally resolved.

Troy S. en

Grado:

Thanks to Crystal for the advice.

ron C. en

Grado:

El cliente no dejó un comentario.

Christie A. en

Grado:

Great place to store stuff!!

Don A. en

Grado:

Was charged safe Hall which I did not want $28 never got blankets Furniture blankets that I ordered never got them was charged so all-in-all they overcharged me $33 now they're not giving my money back not a very good experience

tashekia C. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

It was nice to be met outside by a rep who checked me out in a matter of seconds!

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Patrick S. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Super quick and easy

Scott R. en

Grado:

El cliente no dejó un comentario.

Matthew H. en

Grado:

El cliente no dejó un comentario.

Lisa E. en

Grado:

Have more service members on saturday mornings. We were at two of your locations that morning and each only had one service member and it is a long wait to be checked out if you wait behind two groups waiting to check out their equipment.

Jay C. en

Grado:

Employees were really helpful and patient. I’ve enjoyed U-Haul services whenever I needed them and do not really have any complaints.

Paul S. en

Grado:

It was very busy with a constant stream of customers. Even though she was working alone Crystal stayed very positive & polite. She kept the line moving as she had to check people in & bring them to the vehicle. I've worked with her in the past & she's always great to work with.

John R. en

Grado:

El cliente no dejó un comentario.

Gary F. en

Grado:

El cliente no dejó un comentario.

Denny M. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

Great survace

Edmund S. en

Grado:

Very Friendly.

Al W. en

Grado:

Last year, the guy who helped me at this location was very knowledgeable. This time, it took three young guys to complete my rental order. And still I was charged $25 for insurance I had waived online.

Brian W. en

Grado:

She asked for a secondary phone number to "prove" who I am. Then she called it, right a way asked my girlfriend if she knew who I was, which she replied yes. Then the lady employee hung up right away which threw my girlfriend into a panic attack thinking i was hurt. Then told me if I dropped the trailer off early, I would be charged a 20 dollar fee. Even though the u haul people I called to make the reservation said it would be ok if I did. I did not need the trailer the third day, and I was there when they opened all she did was take pics and started to walk away. I asked if there was any paper work that needed to be filled out she said " no, your good to go" I did not know if the call is normal to the secondary number but if a photo Id, pic of my truck plates and credit card is not enough to prove who I am. How is asking someone "if the know me" over the phone and not asking any questions of what i look like or telling the person they called who they are ( uhaul employee) so they do not have a panic attack? The trailer was good and well taken care of.

DOUGLAS S. en

Grado:

We had opted for the online check in for expediency. When we got there, we were unable to check in. After waiting 45 minutes in line, we were told that it was because the person working the night before did not check the truck in. While we understand that things happen, this delayed us significantly. That said, the gal working there was very nice and helpful.

Brian M. en

Grado:

I love working with Uhaul but I always feel your prices are high, I paid over $170.00 (probably 200 after fuel) to rent the smallest truck. It would be great if you offered senior citizen or some discounts perhaps for returning customers. When you add the gas it comes to over 26.00 per hour which I feel is really high,

Shay S. en

Grado:

Staff was not friendly, they were not wearing U-Haul attire so we weren't sure who was actually working there. When we needed to be helped, we had to ask someone if they were the ones to help us (right behind the counter) to which she replied yes. Overall service was not good at all. The place is clean and well-kept it seems though, so I would recommend this place to a friend-- especially since it is so close to UWO.

Karyn R. en

Grado:

El cliente no dejó un comentario.

ERIC T. en

Grado:

El cliente no dejó un comentario.

Marleen M. en

Grado:

El cliente no dejó un comentario.

Christie A. en

Grado:

The lady helping us was very nice did a great job.

Brett P. en

Grado:

El cliente no dejó un comentario.

Terrie S. en

Grado:

El cliente no dejó un comentario.

Benjamin A. en

Grado:

After returning the vehicle we had to wait over half an hour to get it checked in. There was only one staff member on site, and they were doing their best, but they were tied up with a customer and there was quite a line forming. Just one other staff on site to keep things moving would have been helpful.

Thomas S. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Mark T. en

Grado:

El cliente no dejó un comentario.

Kristine S. en

Grado:

Location not open when we dropped the truck off.

Mike M. en

Grado:

Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.

Michael M. en

Grado:

El cliente no dejó un comentario.

MUSAB N. en

Grado:

El cliente no dejó un comentario.

Steven K. en

Grado:

El cliente no dejó un comentario.

Colin V. en

Grado:

El cliente no dejó un comentario.

Mari B. en

Grado:

El cliente no dejó un comentario.

Marcella M. en

Grado:

The general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right

Dave M. en

Grado:

Try to hire more employees. Crystal worked hard but was short handed

Shadi M. en

Grado:

Thank you Crystal Boss

Joe F. en

Grado:

Everyone there is very friendly and helpful!!

Nicolas T. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Jeffrey T. en

Grado:

El cliente no dejó un comentario.

Jeffery K. en

Grado:

Delays in delivery. Damaged contents(matched by damage to u-box. ). Computer systems not matching store inventory. Calling for information and waiting for long periods to be told they have no information. Billed for full next month of storage when it should have been delivered 1 day into next billing cycle.

Kory M. en

Grado:

El cliente no dejó un comentario.

Andrew L. en

Grado:

El cliente no dejó un comentario.

Vicki H. en

Grado:

I was told the truck was full of gas and the gauge was on the F but I stopped filling it up at 18.00, 7 gallons of gas. I ONLY DROVE 4.1 MILES! Talked with the manager about it with no reimbursement! Could not explain why it took so much gas. So NOT recommending this location to anyone.

Alphonso S. en

Grado:

She was great!

gus G. en

Grado:

High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience—recommended to those needing storage facilities.

NOELLE L. en

Grado:

Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.

ROBERT B. en

Grado:

No issues at all. Very helpful staff

Skye H. en

Grado:

Way to expensive

Mike S. en

Grado:

Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

Ron L. en

Grado:

Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

ROBERT B. en

Grado:

Great service and support by store manager.

Chee V. en

Grado:

Friendly, professional and excellent service.

Carman A. en

Grado:

Crystal and the other employees are so helpful

sherry b. en

Grado:

My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

YVONNE D. en

Grado:

Very nice storage building. Clean and secure.

Daryl H. en

Grado:

Excellent experience

PAUL B. en

Grado:

I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Kathleen E. en

Grado:

Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

William S. en

Grado:

Great experience

GREGORY C. en

Grado:

The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Kelly S. en

Grado:

I’m very happy with my storage unit.

jackie n. en

Grado:

Place worked out very well for us

SALLY M. en

Grado:

Great service very knowledgeabl

Molly D. en

Grado:

I had an excellent experience.

stephen b. en

Grado:

Was a good experience

Jeanne M. en

Grado:

Uhaul Storage is a great place to store anything.

Debby K. en

Grado:

Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

madalena m. en

Grado:

it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Emily C. en

Grado:

We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

darrell s. en

Grado:

Never again

MATTHEW B. en

Grado:

The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Sophie G. en

Grado:

Perfect fit for us. Will recommend Uhaul to friends & family

Mary W. en

Grado:

I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Kenneth N. en

Grado:

While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

susan j. en

Grado:

Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Tim D. en

Grado:

Always helpful and friendly

Justin Z. en

Grado:

The unit worked out well.