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Cynthia H.Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh
Testimonials From Recent Customers
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The employee who I interacted with was very nice and helpful
James P.Every time I went there there was always garbage all over the place outside and inside from other tenants well if they were cleaning out their car or whatever garbage in the bathroom I don't know I didn't see anybody cleaning anything up but overall it was a good storage unit and was well secure I don't know why they didn't have a maintenance person they're cleaning every cleaning the place up
Rodney P. | Overall ExperienceThe truck I rented really needs an alignment job.
David D.The woman the received the truck was rude and using vulgar language. Pretty put off by her.
Jennifer M.Site organization and neighborhood difference was night and day from the pickup point.
David L.Got charged multiple times when I wasn't suppose to. Make sure you dont dbl charge people and take extra money from them and communicate to each other and make sure the proper paperwork is in order instead of taking out another $150 which you weren't suppose to
Drew B.Ninguno
Jodi W. | Overall ExperienceIsaiah was the one that was working the day I had to pick up the pickup truck. He was the only one in the facility dealing with multiple customers. When I asked him if the bed of the pickup truck was clean he said he didn't think so. He actually went out there shoveled it out swept it out and actually loan me something to put on the bed of the truck so my furniture that I had to pick up did not get wet or damaged. Isaiah was very professional polite courteous and for him to go above and beyond was extraordinary. So my suggestion to you is to make sure your pickup trucks are clear of snow or any other debris before any customer picks it up. Isaiah was wonderful and patient and kind and considering he was the only one in the whole facility I would think the next person would make sure all the equipment is ready to go and cleaned so he doesn't get stuck doing that along with taking care of multiple other customers.
Suzanne G.Uhaul was covered in snow when picked up. It rained during the drive to my location and everything I was moving was wet due to a leaking issue with the truck.
Anthony K.Mitchell went above and beyond to make sure we had everything we needed. He's definitely a great asset to your company.
doni B.We first stopped at moving center near highway 41. Agent was rude and willing to help locate the location.
Paul M.Was overcharged for returning the truck a half hour late when we actually returned it a half hour EARLY with extra gas in it and under the estimated mileage. We estimated and paid for 150 miles and stayed under that mileage, and they tried claiming we paid originally for only 120 miles. Being charged extra for furniture pads we didn't even use and for a dolly we didn't even ask for.
Brandon K.The lady that waited on me was very helpful & knowledgeable. She deserves a raise.
Linda B.Nothing. Everything was great.
Jeff S.Very friendly, helpful service personnel (Betsy & Tarin- sp.)
Tim H.Maybe another clerk on
Cynthia A.Tara did an amazing job helping me with this experience as it was completely new to me she walked me through everything with storage unit and the moving truck . She did great 5stars!
Crystal S. | Overall ExperienceThe door of the trailer was extremely difficult to open and close. Employee on duty was very knowledgeable and gave good customer service.
Debbi K.Extraordinario servicio al cliente
THOMAS F.The seat where a little dirty, maybe a quick vacuum would help.
wa Y.Do not change anything! The locks are tricky but she came out and helped us quicker than I expected!
Tiearra J.everything is great!
Eric H.Everything went smooth. I appreciate that your folks hook up the trailer.
JAMIE L.Everyone was great and very helpful, facility and storage unit super clean
junelle E.Wish the website be updated with what equipment would be available, on any given day. We had a hard time scheduling a pickup for use. The website acted as we could rent it locally, but when they would call us about our reservation, we had to drive a good amount of distance to get the equipment we needed. Yet the website gave us the false sense that they had this equipment available at our local dealer, when they did not! With a connected world and gps, they should know where all their given equipment is at all times. For these are the Assets of this company and biggest revenue. So why wouldn't you Apple ID in sense. So when these items are needed a customer will know if it is Available locally or has to make the choice to travel outside the local area. Overall good experience just bad listings for website, told one thing but the opposite was true. It's a digital world, get on board or sink in the deep end!
Shannon V.More staff at peak times. Uhaul Website is onerous to use, heacy handed, and mean soirited.
Peter A.Highly recommended!!
Andrew K.Make it easier to reserves moving equipment/ tools on line such as appliance carts. The people at the store were great!
Jerry W.Katie was a great help, on both the check-in process and I was checked out in less than 5 minutes! Thank you!!
Tony K.I appreciated that I was listened to about my experience of getting a van with less than a full tank. The owner patiently explained the challenges they faced and was thoughtful throughout the interaction. I was also given a refund on some of the gas which was very helpful. I am thankful that she was willing to listen, explain things in a positive way, and turn a conflict into a good experience.
Heidi Jordan L.Awesome service!
ANTHONY K.Our overall experience was wonderful quick and we would recommend it and come back
Kathleen J.Our entire experience was excellent
ann P.Point blank. The employees were rude and incompetent. Only took my car in to get a hitch and harness installed to save time. Not only did they not have the parts for my appt, in which they did not notify me prior so I arrived only to be turned away. Then when it finally came time the parts were in stock, they ended up installing the harness wrong and because of that couldn't reassemble my interior trim properly. They then blamed it on the age of the vehicle and blew me off. I ended up fixing it myself only after several hours with customer service to get my labor and fuel for the unnecessary trip refunded. Guess there's a good reason they only have a 2.8 star rating with google…
Zach W.I'm in a crisis situation dealing with so much and I was trying to procure the storage units before the prices changed and after the prices changed it almost devastated me and I'm so happy that they worked with me and honored the pricing before they changed. I'm so grateful and thankful
SHERRY M. | First ImpressionsThe staff was friendly and helpful.
Alan B.They go above and beyond, for the customer.
TODD S.The location on N Koeller St, Oshkosh, WI, told me that my Visa branded debit card would not be accepted. Went to the other location in town, and found out that was a lie.
David D.One suggestion would be not to have your employees eating while working at the main desk. Just a bit unprofessional. Gracias
Sue S.Lower prices
Sandra O.Lady who helped us was excellent
Albert H.They have always been helpful when I needed and staff members very courteous. I also have a storage unit that I pay for monthly. They are great. I recommend them to anyone for their needs.
LINDA P.Friendly knowledgeable customer service was great
Carrie Z.We originally had a reservation at Nolte's in Oshkosh. They did not have the trailer when we arrived. No apologies and minimal assistance, as well as no regard for the complete waist of my time. The Ohio Street location's manager was FANTASTIC. I will not be doing business with Nolte's moving forward. It's Ohio Street for me!
JOHN M.Dont refer them to the other location close by this one. That dealer was rude, not helpful, said he was closed when his business site said open and hung up on us twice refusing to provide the rental we had reserved through UHaul, telling us we just had to wait a couple days until he was open, even tho we told him we were traveling home and were from out of state. The location on Ohio Street was fantastic and helpful.
Mary L.When I picked up the truck I was told it was 7/8 and it was 3/4. I was in a hurry to get back to Sheboygan from Oshkosh location and I didn't have time to tell the pick up people they had the wrong gas gage for my rental. I just thought to tell the drop location and the drop didn't care and charged me another 10.50 for gas. Also, the windshield exterior weather strip fell off 10 minutes into the rental. I had to pull over and take the strip off, hands and clothes got all full of black tar. Night mare. Also, I didn't appreciate having to drive 60 minutes to get my rental when there are 3 or 4 Uhaul locations in Sheboygan.
THOMAS F.Asked if I needed help and was very friendly.
Eric R.The lady behind the desk was very helpful and patience. Extraordinario servicio al cliente
Suzanne G.The trailer would not follow the truck. When loaded it was getting on the side of dangerous
Robert M.We originally went into a different uhaul location and we were completely unimpressed..we received zero help from the person working at the time and ultimately left frustrated and without a storage unit. The poor customer service or lack there of led us to this location..our experience at this location was the complete opposite. We had an opportunity to interact with four different associates and they were all equally helpful..knowledgeable and courteous! I would definitely recommend this uhaul location.
Michelle K. | First ImpressionsRented same trailer last fall. You changed the ramp so you can't get a 6ft piece of equip. In it. No one bothered to tell me nor was it on your site. I waited for 45 min in Jackson st Oshkosh wi and was told the one there was broken and I had to go to another location. Right there I should have told your rep to cramp it where the sun doesn't shine. I am not paying for the rental fee as it was not as described. Worst service ever. I will tell everyone to never rent from you.
James S.No need for improvement -- Always very impressed by the ease to rent and quality customer service this location has provided throughout the years :)
Wendy W.Not mentioning the additional 10$ charge for the 24/7 storage was an issue. Especially when I got locked out of the facility with my storage unit wide open and a truck full of belongings left to be stored. The carts are difficult to push or pull through front access door, the large bump caused many belongings to fall off the carts.
Charles H. | First Impressionspeople at the Oshkosh and west palm beach locations wer ery friendly and helpful
Julie R.Never again, will I reserve a UHaul online! I had a confirmation on a 10 ft truck, in advance, and the day before I needed to depart, I get a text saying it is not available and they offered me a 5x8…seriously!
Linda B.Kadi Hinton was very helpful. Excellent service.
Michael H.The place was dirty inside bathroom was very disgusting very hard to get into the place I don't like it at all
Rodney P. | First ImpressionsThe people working got me my truck quick and explained what I needed to do simply! They were fun and personal. And made it super easy to cancel when I realized I didn't need something.
Theodore B. | First ImpressionsTara was very friendly, very helpful and courteous.
Claude C. | Overall ExperienceI don't have a bad word to say.the staff is great handling all your needs. The unit was above and beyond clean. Would recommend U-Haul to everyone.
Mary Jo M. | First ImpressionsThis facility was excellent! Very secure, clean, and the U Haul employees were always there to help if I needed! Five Star! Would not hesitate to recommend!! Susan, Oshkosh
susan s. | Overall ExperienceMarcus was really helpful, I really appreciate your help with everything. The facility was great, with some modifications on our end we might use this idea again in the future
Kala P. | Overall ExperienceThe staff was incredible to work with and would come back and or recommend this location solely on the staff.
Matt C. | Overall ExperienceI was so thankful for the first month free. It was a great facility with super friendly people. The place was secure and always smelled good. I will definitely use them again! Thanks uhaul!
Daniele G. | Overall ExperienceGreat people, great place.
ROBERT H. | Overall ExperienceThe owner and his wife were very hospitable. Helped me out a lot!
Chandler A. | First ImpressionsI was so well taken care of and the staff was extremely helpful and personable. Gracias.
Daniele G. | First ImpressionsKadi was very helpful and friendly, making a terrible day a bit better
Kathy Y. | First ImpressionsGreat people here. Clean and neat facilities.
ROBERT H. | First ImpressionsStaff was extremely courteous and helpful! ¡Gracias!
Troy U. | First ImpressionsThe staff was great and always there for us but the problem is I asked for a bigger unit and didn't get it Even though I was told you had them available but I let that go but I found a unit exact same as yours for less with indoor storage security and climate control yours is way overpriced
WILLIAM W. | Overall ExperienceMy cell phone number was entered by mistake on someone else's U-Haul account. I started getting calls about a past due bill for a storage unit I didn't rent in a town two hours away from where I live. At first I patiently explained to the callers that they had the wrong number on the account. Then I continued to receive calls and messages for several months. Eventually I became less patient with repeatedly explaining the error and asking them to remove my number. Now I received a text message asking me to take a survey and rate my experience. Unbelievable. Please, U-Haul, you need to find some way to enable your customer service reps to fix a simple error so they stop calling and texting me.
Nancy B. | Overall ExperienceNice area, could have been kept a little cleaner around the community sharing thing, which I thought was a cool thing to have. Sometimes there was garbage around but nothing to extreme, it is a storage unit after all. I didn't have any problems in my 4 months of renting.
Shelby H. | Overall ExperienceThanks s
Sasharae W. | Overall ExperienceFor the life of me, I cannot find the name of the amazing employee that helped me, but she was honestly fantastic. Her name starts with a C, and it's killing me I can't give her the kudos she deserves. The online reservation, check-in, and tutorial process were seamless! Everything was convenient and streamlined, and I feel safe leaving our belongings there while we move.
Bobbi K. | First ImpressionsGreat service all around and we will be back when the need arises
CHERYL M. | Overall ExperienceNobody in the building had any idea how to do anything with any sense of urgency, it seemed like it was everybody’s first day on the job, expect for the gm, who if I had to guess had two months of experience.
BENJAMIN J. | Overall ExperienceStorage facility was very clean and easy to access. The staff was very professional and helpful.
SCOTT C. | Overall ExperienceStaff are hard to find at store Staff is un uneducated on how to use the computer. Each time i went into store the Wait was over an hour just to get my transaction completed one employee can't even see the computer much less work it whenever rent from there again
kimberly l. | Overall ExperienceThe employees were friendly and helpful enough, but the overall experience was not good. First there was some confusion about the reservation, and the location of the storage unit. Then I got my card and could not get it to work, and one employee could not get it to work, but then the more knowledgeable employee got it to work on the first try. I continued having issues with my key card throughout the move in process, sometimes taking up to 10 swipes to get it to work. It was also extremely frustrating that there was no way or option to keep the door open while moving everything into my unit, especially since I had family helping and I was the only one with the key card. The first unit I was supplies was an 8x10, which I was informed could hold everything on a 15' truck. That unit had a small door and a relatively small hallway which made it nearly impossible to fit my larger furniture in to the unit. When we put my first large item in there, a 3 seat couch, it already took up half the unit. I also did not appreciate that the unit was very dark and had no available light source. Anyway, as soon as we realized the unit would not do, we managed to speak to the employees right as they were closing and thankfully they were still very helpful with switching me to a larger unit. That unit us much nicer and although there still isn't a light source inside, lighting was no issue, and it has a garage door entrance which made it MUCH easier to move my many large items into it.
Caitlyn W. | First ImpressionsLove them they are very respectful and knowledgeable and have great Communication skills
Erica D. | First ImpressionsFirst time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.
Todd Braidy B. | First ImpressionsNeed more regular cleaning of bathrooms and common areas.
PETER H. | Overall ExperienceThe staff was excellent and explained the options very thoroughly
CHERYL M. | First ImpressionsThe 3 employees I dealt with were Awesome!
James R. | First ImpressionsIt will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.
Rebbeca B. | First ImpressionsEverything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.
Grace D. | First ImpressionsStaff was very helpful and friendly
Valley Christian S. | Overall ExperienceI stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.
KAREN K. | Overall ExperienceThe Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.
TERRY M. | Overall ExperienceAlways clean and secure. Wonderful service people too.
MARGIT D. | First ImpressionsMy box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.
Alexander D. | Overall ExperienceThe new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.
Mark j. | First Impressions😀
James V. | Overall ExperienceUnclear about the checking in process before trying to get into unit.
Stacy S. | Online Move InRude and not helpful. Waited over an hour at the front desk and was charged an extra $50.
James M. | Overall ExperienceStaff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.
FRANK M. | First ImpressionsI had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149.00 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.
Susan R. | Overall ExperienceVery friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,
Joe O. | Overall ExperienceVery clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.
nancy o. | First ImpressionsBest storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!
Ann S. | Overall ExperienceGreat service. Knowledgeable and friendly staff.
Alisha H. | Overall ExperienceGreat service and nice person
anthony r. | First ImpressionsThe staff was excellent.
F H. | Online Move InThe staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰
Tyanna H. | First ImpressionsThis guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.
Gerardo T. | First ImpressionsAbsolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.
F H. | First ImpressionsGreat customer service and professional atmosphere. will recommend to friends and family!
Ann S. | First ImpressionsStaff extremely helpful
Alisha H. | First ImpressionsThe process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.
gina c. | Overall ExperienceExcellent customer service and very helpful..
Hubert A. | First ImpressionsThe process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.
gina c. | First ImpressionsThe unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store
Melissa C. | Online Move In