The elevator on move-in stopped working causing my hired movers to take longer, the unit assigned was given to another(as objects were already there) then on move out the same thing( elevator not working) meaning since movers paid by hour it cost me even more money. I would like to be compensated for overly paying labor for fault from uhaul and it's staff and facilities maintenance.SHANNON D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at UAH Campus
U-Haul Truck Share 24/7© Location
Huntsville, AL 35816
(Across from the University)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was not friending. Was not able to ask questions. Had to return for lock cause staff did not explain off site situation for rental unit. Manager very uproot. Lacking in friendly customer service.teresa m. | First Impressions
Customer did not leave a comment.THOMAS B. | Overall Experience
This location is in a horrible part of town with some very questionable renters. I felt incredibly unsafe and intentionally moved our belongings after 2-3 weeks because I felt unsafe and do not want to ever got back there again. They can do a great job on questions 1-5, which they did, but the quality of other renters will completely overshadow all of that. Also of note in general, the inability to get past the central call center to reach an individual location is ridiculous. That is another reason I got rid of this unit, the place I am at now is not only safer but I call the location and can talk to a person instead of getting routed to a central call center and maybe forwarded to the actual location.David G. | Overall Experience
Customer did not leave a comment.frederica c. | Overall Experience
Great price, great service and always super friendly! I'd use and/or recommend the facility again without hesitation. Thanks!CHERYL A. | Overall Experience
Customer did not leave a comment.Morgan L. | First Impressions
Customer did not leave a comment.dawn v. | Overall Experience
Customer did not leave a comment.Corzetta U. | Overall Experience
Customer did not leave a comment.Annette K. | First Impressions
Customer did not leave a comment.Scott T. | Overall Experience
Rates keep going up and I have been long termCATHY C. | Overall Experience
Purchasing the unit was a bit of a hassle dealing with staff members who didn't listen to my request for contact information/just getting the unit in general. During the duration of my rental I experienced slight harassment to pay more than what was owed several times in the last few months of having the unit. It was difficult to reach management and faculty ... unless going in store which wasn't always possible. The trash was out of control almost all the time. The bathroom was disgusting every time, so we could never use the restroom when going to the storage. Overall it could've been a much better experience!Jasper B. | Overall Experience
Customer did not leave a comment.CARLA A. | Overall Experience
Customer did not leave a comment.LaTonia W. | Overall Experience
Customer did not leave a comment.Ashley M. | Overall Experience
Customer did not leave a comment.Angela N. | Overall Experience
Customer did not leave a comment.demonte w. | Overall Experience
Customer did not leave a comment.Jalen C. | First Impressions
Customer did not leave a comment.Gary S. | First Impressions
I love and enjoy uhaul serviceLatrice W. | First Impressions
Customer did not leave a comment.TAMMY G. | Overall Experience
Customer did not leave a comment.Cheyenne D. | Overall Experience
Customer did not leave a comment.norma m. | First Impressions
The staff was nice, the storage lot to my unit is ok. The gate that our truck can fit into and drive around with out any issues is broken. Cause of that we have to somehow fit a 26ft truck around some tight corners without hitting anything. I would recommend getting this fix, or someone will end up hitting something if they are not careful.brooke h. | First Impressions
Customer did not leave a comment.Monica E. | Overall Experience
Customer did not leave a comment.John T. | First Impressions
Customer did not leave a comment.denise w. | First Impressions
Customer did not leave a comment.TOMEKA G. | First Impressions
Customer did not leave a comment.CEDRIC M. | First Impressions
Customer did not leave a comment.sarah b. | First Impressions
I made a reservation for a truck and storage by calling into the call center. The young lady was extremely helpful, but the rest of my experience with U-Haul after that was horrible. When I found out that I was not going to be able to be in Huntsville by the time the store closed, I started calling. No one answered and my calls were transferred to the call center. The gentleman that I finally talked to said that he talked to someone at the facility and that I would be able to move in my unit after hours. This was not true! I had to get an extension on the truck for two extra days. While paying movers to unload the truck, they discovered that there were holes in the top of the truck, so my mattresses got wet. I also had to rent another unit because the one I had was not big enough. After renting the second unit we found a lock on it. I called the store and again no one answered the phone! There were three people working in the office and NO ONE answered. I sat on hold for over an hour waiting for someone to pick up. I finally drove back to the store to get them to come take the lock off. I expressed to them that I was paying someone by the hour and we had completely wasted an hour because no one answered the phone.Latonia W. | First Impressions
Customer did not leave a comment.JOSH P. | First Impressions
The staff and facilities were fine but the storage door hit was too making it difficult to move it heavy taller items.Nicole G. | First Impressions
I was sick with Kobe when I first reading from you out accidentally got the truck stuck called a tow from U-Haul they towed it away and didn't let me have a chance to get my things okay a month or two went by finally I found the place with no help from the company and then I was chastised by the gentleman just as about me being unemployed test I was about my husband working 40 hours to us about why I did that and so told that all my stuff was stolen that I stole the stuff from someone else anyway then I received another message about a month ago which I didn't even know I got but basically explaining to me I have 4 hours to pick up my things or else okay so I'm going to get a lawyer and I'm going to sue because I lost a lifetime full of memories because of U-Haul you're in covid and I know they got stimulus money I only received one stimulus check the whole time this whole epidemic has been going on and it's just sad to know that company like this with freaking take advantage of someone like me that can't even afford to use one anyway or can afford one but not the way they made it I also lost the whole vehicle they pay me half a million dollars give me my things back maybe just maybe I will drop everything but as of right now I'm going to have a lawsuit against everyone involved except really do anything. another problem during the whole time I tried to rent the truck day by day nobody ever called me back nobody ever helped me find out anything next is like I don't know like I'm just supposed to do it automatically on my own I don't know but it's sad it really is and I'm not going to stand for I have to I have to get a lawyer because I lost everything everything because of U-Haul and now I hear my stuff is in Huntsville where I don't even live. and even after all this happened and there's nobody to talk to I can't seem to get in touch with anybody just like Darren when I had the band I tried to rent it day by day and tell them I was going to keep for another day nobody can help me apparently the system flawed and I wasn't in the system so it f'd up my whole life excuse my language. now I'm thinking retribution because I can't even I can't even do anything I have nothing because of you all and no one's going to help me except a lawyer who's going to get me back my whole life. which I'm currently in negotiations with and will soon start a case against u-haul. and I would drop the whole thing if they give me half million dollars to give him my stuff I would forget the whole thing ever happened to be my best friend and I've never seen anybody before I don't think that's the way to do things in this world but I'm going to this time because it's only way I've been done wrong so many times but this is done absolutely just incredibly wrong they might as well burn down my house and laughing and asked me for money while they watched it burn .Janine W. | First Impressions
Customer did not leave a comment.Herman S. | First Impressions
Customer did not leave a comment.Brian S. | First Impressions
Hello, I debated for a couple of days on whether to do this review. I just recently rented a storage facility (roach infested) and I have been telling the employees and now the general manager for 5 days. NOTHING has been done. I kept getting we will handle it...STILL not done. I moved in on 3/29/21 and I rented a uhaul truck on 4/2/21. Just not pleased overall with uhaul. The only reason why I am still renting the storage facility is due to it's convenience. The only helpful person was Willie. He helped me with my truck rental. Thank you Willie for your help.Kathy K. | First Impressions
Customer did not leave a comment.Carmel L. | First Impressions
Highly recommend, thanks!JAMES C. | First Impressions
I waited for almost 2 hours before a lock from my unit could be removed.Nazar P. | Online Move In
Customer did not leave a comment.Jerry F. | First Impressions
Customer did not leave a comment.LAWRENCE R. | First Impressions
Office is located at truck rental facility and gridlock occurs as parking is almost nonexistent and people leave their cars wherever they can. Luckily storage facility is a little further up the road, so you don't have to deal with that. Both office and yard personnel were extremely pleasant.Joseph D. | First Impressions
I don't have lighting bin my storageLoraine H. | First Impressions
Service was just very goodwalter b. | First Impressions
This pickup location was 12 miles from the location I requested. This caused extra time and fuel expense that I would not have incurred if you had complied with my requested pickup location. There are several Uhaul locations that are closer and much more convenient. I scheduled the truck far enough in advance that you should have been able to honor my requested pickup location.Randal H.
Customer did not leave a comment.Janessa H.
Customer did not leave a comment.Charlie J.
Customer did not leave a comment.Alanna A.
Customer did not leave a comment.mellisa B.
David was kind courteous and genuinely respectful and very helpful.Robert T.
Customer did not leave a comment.Alanna A.
The manager was really nice, polite, and helpful.La'Tina B.
Customer did not leave a comment.Sandra W.
The manager Willow that runs the site was very understanding of my one way move from California.With my truck being return a few day late, she was understanding. Also when I inquired about the storage there, she was very informative & inviting about how she keeps high standards at her work site. Excellent customer service, will diffently use this place for any future Uhaul business.Peter A.
Customer did not leave a comment.harnando M.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.WILLIE A.
9' cargo van was excellent. Very good vehicle on the highway!buster B.
Great customer service by David Wolf, he helped me change my reservation last minute and was very eager to help at all times, even when he wasn't having the best morning at work.Jose G.
Make sure the items is on the truck of what the customer purchase. Not cool to make a customer come back and not compensate them on inconvenience due to an error on uhaul terms.shanta J.
Outstanding customer servicesGregory M.
Clerk was really nice and friendlyWalter W.
Customer did not leave a comment.Erin Q.
Nothing but rates was different from.Miami this was very expensiveErica T.
This location was fine I had a reservation at another location and I had the hardest time trying to get the code for the key box the person over the phone was NO HELP I am military and my license doesn't have a expiration date and she wasn't able to accommodate me like people have in the past she kept transferring me to different people without letting me know I was being transferred. I had to go out of my way to a different location to finish. The university location was fine was quick and in and out with no problem my issue was over the phoneladarius A.
The owner is very courteous and personable. This was the best experience I have had renting from U-Haul.Jerry F.
Customer did not leave a comment.James D.
Customer did not leave a comment.Dianne F.
I was impressed with the customer service. Of course I expected professional and efficient, but the young men were also helpful and pleasant. You are fortunate to have them as employees of uhaul!iris O.
Customer did not leave a comment.NAKEYA G.
Customer did not leave a comment.Augusto B.
Your clerk was extremely helpful and nice. After waking up to rain on moving day, he got us in and out quickly. Explained everything throughly and asked if we needed anything else.Kianesha S.
Customer did not leave a comment.John L.
Customer did not leave a comment.Rhonda D.
The inside of the truck had a broken energy break and it got stuck for like 15 minutes when we tried to leave and they charged me an extra 30 dollars andndidnt tell me why.Chelsey R.
Customer did not leave a comment.Jayne K.
I took a late lunch to pick up a tow dolly. It took a LOT longer than I anticipated because there was only 1 employee. This wasn't her fault but it is definitely a customer service issue. The U-haul reservation experience is a nightmare. It needs an overhaul. My expectation from making an online reservation at a specific U-haul location is that the equipment that I reserve will be available at the location where I make the reservation. Otherwise what's the point of showing a specific address? When you reserve a car for pickup at the airport you don't expect to have to drive to another location to pick it up. U-haul please fix your reservation system instead of having the customer call ahead to see if the equipment is going to be available at that location.Daniel L.
Great customer service. No problem with the equipment and seemed genuinely concerned about me and my rental experience.James L.
Customer did not leave a comment.Derek N.
Customer did not leave a comment.desiree C.
Parking was a nightmare. Not enough room for multi vehicles to be at once.Elvis P.
I DID NOT RENT A UHAUL FROM YOUR OFFICE THIS PAST WEEKEND. I AM NOT SURE WHY I RECEIVED THIS SURVEY BUT I NEED FOR SOMEONE TO CALL ME ASAP . VERY UNPROFESSIONAL 678-770-2383 TeegraTeegra K.
I did not get the truck I reserved for the third time. As u know I have ,spoke with several csrs and I'm waiting for someone to contact meLACRISHA M.
Customer did not leave a comment.doris B.
Make the no smoking sticker bigger and make sure people know.instead of robbing them of $50. .my last $50jennifer B.
Keep up the great service!brenda K.
The only problem we had was we were supposed to pickup van in Decatur and prior customer did not bring it back so they sent us to Huntsville to pick one up. When we picked it up in Huntsville we were not aware until pickup that we would not be able to return in Decatur. So after use. which consisted of driving through Huntsville to Decatur, we had to drop off furniture and then drive back to Huntsville to drop the van off. Leaving us with approximately 30 extra miles we had to pay for. The attendant apologized and told us since it was not our fault to call the 1-800 number and the probably would give a credit. and the answer 24 hrs. I have called 4 times was on hold for an extended period and then was hung up on by the computer!!!!billy L.
1-I reserved at a location in Madison and was required to drive 10 miles further into Huntsville to pick up the vehicle, costing me 20 miles extra in mileage 2-I filled the tank back up to where it was before I rented, even turning on the key to double check - but I was charged $8.50 for extra gas when I returned it. I asked why and got no answer. Won't go there again to rent.Richard H.
Customer did not leave a comment.Elaine C.
I had to use my blower to clean out the back. And. There was a 38 bullet in the driver door storage area. Unspent cartridge. The driver and passenger areas needed a simple cleaning. They were not clean. The brakes squealed At every stop. Van did what it was supposed to do. A little maintenance would go along wayMichael T.
Customer did not leave a comment.Joseph L.
The guy who set me up with the trailer I rented was great. Courteous, helpful, zero problems there. The trailer itself was a 6x12. It evidently hasn't seen maintenance in ages, as the rod to the brake master cylinder was rusted up and the brakes didn't appear to work - the truck was doing all the stopping. The location itself is horrible, owing to the fact that there is almost zero parking lot. When I returned the trailer before they opened, there wasn't enough room to back it into a parking spot. I ended up having to remove it from the truck, and push it where I needed it to go. It rolled back and forth OK, but getting it to turn was really hard. I'd recommend getting UHaul equipment somewhere else, because this location isn't really set up for it.TIMOTHY O.
My experience was not good at all, When I made my reservations I ask could I pay by cash I was told yes, but I had to use a credit card to hold the truck,I get there and was told l need a $100 to hold until I return the truck which was not told to me the day I reserved the truck,after I returned the truck I was told gas was $8.50 and $22 for the mileage which I was told .99 cents a mile I didn't go over 15 miles I went from university dr to Jones valley and back,the guy told me I may not be able to pay with cash by this my bill is $53.52 my card had already been charged $31.72 the truck I had was $19.95 I will never use Uhaul again.elayne S.
The store was very clean, and the person that I turn the truck in to was very helpful.Lenton V.
Clearly advertise that the one month free rental storage is a one time event. I was looking forward to saving money in August, I was told on multiple occasions that the truck rental would provide a free month, only to learn after renting the truck that it was a one time deal.Ronald K.
Customer service was great !!!Lori C.
Trailer was somewhat dirty inside. It had shredded paper in it.Kenneth I.
Really can't say,but everyone was very pleasant and professional, reserved my truck online and it was ready as promisedMike M.
I made a reservation about 5 days in advance for another uhaul location. When I received my email/text confirmation and found out that it was for this location, I called to confirm. I arrived right at 7am on Saturday and was told by the employee (I do know his name as it is on my agreement, but I will withhold it) that he sees my reservation, but he didn't have a truck for me. After I told him that I had confirmed, his reply was that "it happens sometimes". I found this to be completely unacceptable. After asking him what could be done, he remained silent and flustered for several minutes working on the computer. He then told me that he does have a truck but it has to be returned. I asked him what that meant (as I was unsure of the context). His response was to point to a truck out the window and tell me that he had only been open for a few minutes. I couldn't believe how he was acting. My dad was with me through this scenario and we were both pretty unimpressed. The employee ended up checking in a truck from a previous rental. It was very dirty on the inside which had been disclosed, but we were able to get on with our move which was the goal but seriously started off on the wrong foot. Uhaul's overall rental process seems a little unorganized as I had originally rented from a closer, more convenient location and then got bumped to this location due to availability. I would not have minded this at all had our encounter with this employee been a little more pleasant. I worked in customer service for years, so I get that it can be stressful, and that 7am is early, but our pickup experience was absolutely the worst. I will say that the lady that handled our return in the afternoon was very nice and made returning it very easy. Wish she had been there in the morning. It's not likely that I will be recommending this location. I did decide to write this though because managers do need to know how their employees treat their customers. Hopefully management will see this.LuAnn P.
This location has no easy way to access it. Also the little boy that was working there was rude and acted like his job gave him some form authority. I'll drive 10 miles out of the way to go somewhere different next if I even use uhaul again. I'll probably go with Penske honestly.spencer L.
I didn't find the staff as informative, kind or helpful as the other staff used to be.Bryant C.
Customer did not leave a comment.Donald C.
In and out with no bs.Chad R.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Tina W.
Gregory, the representative that assisted me was excellent.! He was attentive to my needs and made my experience with your company very pleasant. A respectful and pleasant young man. Positive experience, thank you!!!ethel G.
The young lady at the return facility was so rude and was not going to let me return the car transport and we also went to three different facilities that would not take the return. This was in Huntsville, AlabamaROBERT W.
I had ordered furniture pads, but they were not in the cargo van. I was refunded the cost, but it was still an inconvenience.Geof M.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Derry H.
Customer did not leave a comment.Derek K.
I made the reservation and received the confirmation for the 4400 University Dr. & Putnam location, but when I arrived they said my rental was at the 4440 University location. They would not give me a ride to the changed location, so I had to walk over to it. Somewhat pissed about the confirmation/location system you have!Fred E.
Customer did not leave a comment.mercy W.
Very friendly staff. They were a big help.robert H.
Fuel efficient vehicles.Louis B.
There was no windshield wipers fluid.Patty C.
Staff could have been friendlier, but were efficient and got us out quicklyMichael R.
Customer did not leave a comment.RICKEY B.
We were disappointed to hear that your company stop giving discounts to the military&retirees.DANIEL B.
Not sure why U-Haul redirected me from the original location I requested. As I drove past to the redirected location I saw a 15' truck in the lot. The redirected location was 4 miles further.Michael A.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.MARK P.
Everything was perfect!! Great customer service!!! The Best Ever.Alicia M.
The attendant that hooked up the trailer didn't hook it up correctly. The trailer fell off in the middle of the road. Luckily nothing of mine was damaged.Cameron M.
We had to find a new location in Huntsville as the location provided by pick up location was not open and very inconvenient. Individual was very helpful. Modified contract and received trailer. â€"â€"â€"â€"â€" Equipment - is reliabale and consistent. Pricing - one way drop off is rediculoualy high. I understand such drop of fees, but when local fee is estimated at $20 and you charge $30 for a drop it's excessive. Future use or referral - likely to shop around and tell friends to do the same.ben W.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.BILLY T.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.derek S.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Goran B.
Customer did not leave a comment.Ange Marie F.
The staff was very friendly and professional. The only issue I had was they were unaware the hold on my credit card was actually a payment for my estimated costs. Other than that, if I need another van/truck I'll use this company.Duane J.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.mark M.
Did not get a name, but all three employees were cheerful & efficient. I was offered one month's free storage which was a very nice perk, especially when moving to a new location.David P.
Customer did not leave a comment.Autumn G.
Customer did not leave a comment.CYNTHIA O.
Customer did not leave a comment.Virginia C.
Customer did not leave a comment.lynne M.
Wonderful people to deal with, very helpful.sharon E.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Jennifer H.