Customer Reviews for U-Haul Moving & Storage at Tropicana

283 comentarios

4950 Duneville St   Las Vegas, NV 89118

(702) 367-7975

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 367-7975

4950 Duneville St
Las Vegas, NV 89118

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This husband and wife team were absolutely beautiful amazing people and made smoothe and fast!!! You are fortunate to have them represent your company!!!!!

Kimberly M. 
Clasificación:
5.0

Outstanding customer service. Always friendly and helpful. Loretta does an excellent job

William B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Helen M.  |  Overall Experience 
Clasificación:
5.0

Well train...excellent in customer service.

Marquise A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalon W.  |  First Impressions 
Clasificación:
5.0

I wish I knew the name of the lady who helped me in the office . She was very kind and polite she even gave me a compliment. Those kind of ppl just make your day :)

Michele H. 
Clasificación:
5.0

Loretta , the manager, was great !

Michael J. 
Clasificación:
2.0

Way to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .

Esperanza F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER LEIGH Q. 
Clasificación:
1.0

I got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.

Fiorella M.  |  Online Move In 
Clasificación:
5.0

What more can I say about this center besides that every time I rent from them and I mean this location I am overwhelmed by how well my experience was once again. They have made my move into my new house stress free. Thank You guys and have a wonderful Christmas

Gianguido C. 
Clasificación:
5.0

I have been coming here for years and every time I rent here it is a hassle free, and totally a five star experience. All the staff is marvelous They make you feel as a valued customer. I know there are other locations all around this area but why? this place rocks Thank You all again

GIANGUIDO C. 
Clasificación:
5.0

The lady working the office was very nice and explained everything.

Daren F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

Amazing customer service. They made my stressful moving experience so much more pleasant. Loretta and Anthony work great together and I'm grateful I was able to be helped by them.

catherine B. 
Clasificación:
5.0

Excellent customer service! Easy pick up and delivery! ¡Gracias!

DOUGLAS K. 
Clasificación:
5.0

The operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.

Francine W.  |  Overall Experience 
Clasificación:
5.0

very nice experience, great staff

John T.  |  First Impressions 
Clasificación:
5.0

THANK YOU FOR YOUR WONDERFUL SERVICE AND FRIENDLY APPROACH. Honestlly speaking they are great for your service.

Melkamu Z. 
Clasificación:
5.0

Extraordinario servicio al cliente

THEODROS WOLDE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT HENRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

One thing: I disagree with the policy of rotating vehicles between properties because when a vehicle is available but far away, it greatly increases the mileage and total price for rental. However, most customers naturally prefer to start close to their old home since it would save them money.

JEFFREY MARK R. 
Clasificación:
5.0

Fantastic customer service.

Kelly W. 
Clasificación:
5.0

Richard and loretta were very pleasant, cordial and had the van ready fir me on time, they also were flexible. I would highly recommend them and will use them again.

RUBEN DARIO C. 
Clasificación:
5.0

They are always very nice and helpful.

JUAN C H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

LORETTA (The Owner) was absolutely amazing. Perfect customer service.

TATIANA MONET R. 
Clasificación:
5.0

I was very satisfied with my experience

JOANNE L. 
Clasificación:
5.0

Staff are very friendly and welcoming

Melenie Z. 
Clasificación:
5.0

You guys were a great help from start to finish!

PORSHIA R. 
Clasificación:
5.0

Very friendly staff. Very clean truck. Thank you!

Sean S. 
Clasificación:
5.0

Nothing to say Thank you

WILMER A. 
Clasificación:
5.0

Great and friendly staff. Love the service.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman C. 
Clasificación:
5.0

Very nice, very helpful, answered all my questions, took time to show me a lot and explaining everything Wonderful experience

Mary D.  |  First Impressions 
Clasificación:
5.0

Customer service was amazing! The owners are very thoughtful and sweet! Definitely would recommend people to come to this uhaul.

Pauline M. 
Clasificación:
5.0

Awesome service and great pricing. Definitely recommend using U-Haul for any of your moving needs ðŸ'

PAULINA GUARDADO V. 
Clasificación:
5.0

Nice clean truck. Ready to go at appointment time. Very nice staff as well.

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel V. 
Clasificación:
5.0

Nothing. I work in large-scale event production and rent U-Hauls all over the country. This was by far the best experience I have had. Top-notch customer service.

RYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
3.0

The first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.

Antonia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON LEE E. 
Clasificación:
5.0

The van I rented was very clean! Both of the representatives were amazing! They made sure I was well informed before leaving. I've been renting with uhaul for some time now and this location is the most organized, friendly operation.

KEITH MICHAEL K. 
Clasificación:
4.0

Friendly and knowledgeable staff members

BINYAM TAKLE S. 
Clasificación:
5.0

Richard and Loretta were so helpful! On the morning of my reservation, Loretta contacted me to confirm everything and to let me know what I could do to ensure a smooth pickup at arrival time (she confirmed my info and sent me the link to upload a copy of my drivers license). I really appreciated that courtesy call so much because it really did make my pickup process more efficient ( I literally showed up and had to sign and pay! When I arrived they both greeted me with a genuine smile (that just doesn't happen a lot in the times we're living in). They were so friendly - it was apparent that they appreciate their customers. In fact just from the earlier phone call I felt like they valued my business and I hadn't yet met them. The cargo van I rented was clean and disinfected which gave me an extra level of confidence to know how serious they take my health and safety. After receiving this level of customer service (which by far exceeded my expectations), I will definitely be renting from them again!!

SONJA DAVITA R. 
Clasificación:
5.0

getting a hold of them on the phone is a little difficult but the customer service is amazing. the gentleman that helped me at my location is awesome.

Thao T. 
Clasificación:
5.0

The most friendly and caring staff

Stacey A.  |  First Impressions 
Clasificación:
5.0

Whenever i need a rental truck this is my go to place. Everyone is great and very professional. Thank You Again

GIANGUIDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Loretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.

Tasha B.  |  First Impressions 
Clasificación:
5.0

The couple running this place are incredibly helpful and very friendly.

DENISE MICHELE H. 
Clasificación:
5.0

Great equipment and very nice staffs

DAVID Y. 
Clasificación:
1.0

Hire employees that don't yell at the calm and always right customers. Yelling at a young nice female & senior citizen is not acceptable, then also telling me I can't come back to do business with U-Haul. I was also over charged, & We were highly disrespected. We never yelled at anyone, the senior I was with was having bad anxiety, & panic attacks after the bad experience. My senior friend is on a lot of medication & I haven't had that problem with him being upset & acting out in a long time, until we went to U-Haul. Im his caretaker and have to report his mental status dailey with the home care company im associated with and why. Our day of renting the cargo van and the day after was much to deal with. He did not want to travel with me to drop off the van the next day, just to avoid Anthony & Loretta Gillette. Not a good experience at all. Im very disappointed, & have always used U-Haul in the past, & I was over charged. I hope this matter is resolved asap, no one should have to deal with this type of treatment.

RAECENE BAMA K. 
Clasificación:
5.0

Great service and the owner was friendly and easy to work with. I would recommend this location to my friends/family

ROMAN ALEXANDER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  First Impressions 
Clasificación:
5.0

I had a great experience. Both people were friendly and personable.

Lynetta J. 
Clasificación:
5.0

The staff at this location are absolutely amazing

Pedro M. 
Clasificación:
5.0

Clear/Settle transactions faster. I used my card for the reservation. The final cost were paid in cash. The card transaction is still holding after 2 days. This is the only negative experience, which is probably the fault of the banks.

Denise H. 
Clasificación:
1.0

the onsite gentleman was great!!! The mobile system made me late. Terrible customer service from the mobile person I was dealing with.

Donald B. 
Clasificación:
5.0

The general managers are the best in the business. They are friendly and compassionate people. The truck was spotless, the customer service was the best above all experiences I've had with UHaul and I've had great experiences which is why I utilize this company.

JEFFREY LEMAR S. 
Clasificación:
5.0

Very Clean, well maintained, organized, bit pricey. Charging for a scratch or dent on the wheel wells is a bit strange. Great overall experience.

Seth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tae K. 
Clasificación:
5.0

Great Staff very friendly and caring.

Daniel T. 
Clasificación:
5.0

Nothing, Loretta and Richard are always on top of everything.

Walter C. 
Clasificación:
5.0

Employees were very friendly. The truck got the job done however we had a dead battery and had to jump it several times.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordon P. 
Clasificación:
5.0

I really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here

Charisse A.  |  First Impressions 
Clasificación:
5.0

Loretta was very sweet and thorough and took great care with regards to COVID precautions. If I'm in need on that area again I will definitely use this location.

AMBER G. 
Clasificación:
5.0

Best service I've had with u-haul ever. 100% recommend this place.

Jonnathan G. 
Clasificación:
1.0

Horrible experience with paper work. The guy asking us to upload our ID and the machine is not working and he keep asking us to repeat the process making us feel we are idiot and he seem not happy to help or be there.

Donna T. 
Clasificación:
5.0

Staff is very accommodating. The whole process was a breeze - from reservation to returning. Gracias.

JESUS LORENZO F. 
Clasificación:
5.0

Great service the staff was extremely friendly from the beginning. The uhal I rented gave me no issues and the price was affordable!! 5 stars ??

ASHLEY RENEE H. 
Clasificación:
4.0

Long wait to pick up truck but pandemic made this so

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYM W. 
Clasificación:
5.0

Everything was wonderful such sweet staff as well as speedy service. Thank you for keeping everything clean and disinfected this is the fastest and easiest experience I've ever had while renting from uhaul!

Shyla M. 
Clasificación:
5.0

The cargo van was basically brand new and was great to drive! And the staff inside was very friendly and helpful.

Daren F. 
Clasificación:
5.0

Best uhual costumer service i had, better than the one on Oakey and Decatur

Vida L. 
Clasificación:
5.0

Excellent customer service and very well maintained vehicles thank you all so much!

Jacky W. 
Clasificación:
1.0

I will never use this u-Haul again. The employee, who was an older man was not helpful at all. He specifically came out multiple times and told me he could see me struggling from his end. When I asked for help he told me it was “pretty self-explanatory”. I'm moving in the middle of a pandemic with a 5 year old. What could've been a few minutes turned into 26. He wasted time and was simply unhelpful. I'll never use u-Haul again.

Sandra C. 
Clasificación:
5.0

Both employee's were extremely helpful, i cant thank them enough.

Vincent C. 
Clasificación:
5.0

The staff was the most helpful and understanding during this time. Very nice friendly people i have came into contact with in a long time. Management goes beyond to make sure you are ok. Very clean . Thank you for everything.

Sara P. 
Clasificación:
5.0

This drop off location is well managed. Great service!

calvin J. 
Clasificación:
5.0

None they are really good al the stuff were so nice

Ernesto H. 
Clasificación:
5.0

Anthony was great!

Ariana M. 
Clasificación:
5.0

Good job!

Juanita H. 
Clasificación:
5.0

This location was great. The general manager was really nice and helpful. Uhaul the company frustrated me with the fact they moved my reservation and didn't notify me until 10 minutes before my pick up time and added miles to my drive which of course there is no discount for.

Jessica S. 
Clasificación:
5.0

I just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.

Derrick C.  |  First Impressions 
Clasificación:
5.0

Excellent service. Friendly and accommodating.

Harry P.  |  First Impressions 
Clasificación:
5.0

Very professional and kind. Thank you

Edwin D.  |  First Impressions 
Clasificación:
5.0

Really sweet people managing the property. They even backed the trucks in for us.

Jeffery B.  |  First Impressions 
Clasificación:
4.0

The person who checked in our equipment was amazing. There was an issue with the check-in location from the 800 number and she made sure it was corrected before we left. I think she was the general manager.

SHERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY I. 
Clasificación:
5.0

Great, friendly service!

YAVONDA W. 
Clasificación:
5.0

Richard and Loretta were very helpful, knowledgeable, and friendly. I will use this location again. Mike and Suzy

MIKE H. 
Clasificación:
5.0

Loretta exemplifies professional customer service!

SHAMIKA C. 
Clasificación:
2.0

El cliente no dejó un comentario.

SIT L. 
Clasificación:
5.0

Costumer service was excellent. I reserved a vehicle for 7am and arrived early. Since the office doesn't open until 7am, I sat outside to wait. The staff saw me and opened 10 minutes early, let me in, and had me on my way by 7am. They were friendly and efficient. Great way to start a move. Thanks Uhaul.

ADAM K. 
Clasificación:
5.0

The service at this location is nothing short of perfection . They treat u like family. Thank you Richard and Loretta !

ROGER N. 
Clasificación:
5.0

Nothing ur teams on both ends went above and beyond thank u so much !

ROGER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
3.0

Please clearly define what the $10 daily accidental insurance covers. We asked our agent at the location and called into customer service and never recieved a straight answer. Also, my husband was berated for asking questions about it by the sales agent. He just wanted to know what we were paying for and what it covered and we were talked to disrepectfully for asking.

HEIDI M. 
Clasificación:
5.0

very nice folks, very polite

VIRGINIA O. 
Clasificación:
3.0

When you are experiencing something new, you expect something to go wrong. This did not happen. Each person was friendly and helpful with all my questions. I personally had a good experience with the entire process. And, it all happened the way they said it would with no surprises...refreshing.

CAROL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos Z. 
Clasificación:
5.0

Loretta was the rep that helped me for the truck rental. She was awesome and should get a big raise! Really she is the essence of Excellent Customer Service. I wish everyone would follow her example. Great experience and really showed she cared.

JON S. 
Clasificación:
5.0

I really enjoyed this location vs. other Uhaul locations I have had in the past. It is smaller and the staff and owner/mgr really were personable and friendly. The Uhaul truck itself was fairly newer than most that I have had in the past and the customer service was A+ I definitely recommend this location!!! ¡Gracias!

MELISSA F. 
No se han enviado comentarios para esta ubicación.

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