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Scott JacksonCustomer Reviews for U-Haul Moving & Storage at Tropicana
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most any customer will have a very pleasant and affordable experience at this location with Loretta and her husband.
Cerise Warrencool
Rudolph Thomas | Overall ExperienceEveryone was very helpful and friendly
Joshua LindboeI loved the place Thank you
John Villa | Overall ExperienceU-Haul Moving & Storage At Tropicana was great! It was always clean and felt safe. I also enjoyed that they always sent courtesy rent reminders.
Jared Wunderlich | Overall ExperienceRichard was absolutely amazing. He went far above and beyond to make my move a much more pleasant experience, and he was extremely informative. Saved me a lot of headaches, and even helped me out by helping me pick a much more convenient location to return my truck! I was pretty nervous about the whole experience, but Richard helped make my move so much easier. Many thanks to him!
Christopher Yim | First ImpressionsBoth husband & wife were kind, helpful considerate & very clear with the instructions. Nice good people!
Susan Preuitt | Overall ExperienceGreat people. Go above and beyond to help you if your in a tight spot. Location is very secure , clean , and well managed. Highly recommend this location .
Jason Snell | Overall ExperienceI'm satisfied with this location..it's very clean & employees are very friendly
Jose Quiroz | First ImpressionsRichard helped me with check out and return. He was thorough and friendly. The van was awesome. It was fun to drive. I will definitely use this location again in the future. Thank you!
Anne ScottThe owners treated me like family
XSANNE LEONARD | Overall ExperienceRichard and Loretta are wonderful to work with! They are always helpful with any and all needs and go above and beyond with their customers! Very secure storage facility! I would recommend this place highly!
Kami Perkins | Overall ExperienceStaff uncooperative and do not cater to clients needs. Blatantly lied to our faces about Ubox capabilities and provided no alternatives. I will not be using anything U-HAUL related again in my life
Preetham Venkateswaran | Overall ExperienceAlso received great customer service at Jones location right around the corner.
THOMAS PATRICK DELANEYAs always amazing customer service. The are my favorite people to rent from in Las Vegas.
Wendy RosellLoretta is AMAZING! Super sweet, helpful & kind. I will never ever forget her and will definitely stop by just to visit her whenever I'm in the area ❤️
Brittny Hall | Overall ExperienceI think the customer service is excellent. Thank you Loretta and Richard for making it so easy to rent a UHaul.
Nicholas DietrickExcellent customer service would recommend them highly
Roberta OlsonGreat customer service as always.
Wendy RosellThe staff were nice and friendly.
ANTIONETTE BryantAnthony was amazing! Very professional, kind and knowledgeable. I will recommend directly to him and his location.
Rosa Merino AvilaThe owner and his wife were very kind and friendly. It was very easy to rent and also to return the truck.
Steven MathistadThe managers were always helpful and I loved that that are husband and wife! They were always concerned when I didn’t come to my storage for a while. I had it for 3 years since my husband passed away. They would always asked was I ok and I would tell them I had been sick. They would always wish me well as I would them. They are the best and don’t ever let them go!!
Charisse AndersonLynch | Overall ExperienceExcellent service
Antonio ChewAmazing service and clean location! Management team feels like family to work with.
Marnoel CalizoStayed open a few minutes later to accommodate my rental return.
MARTIN LAPISKAPerhaps more places to drop off our rental when we're done, especially because one space is disabled only. Both spots were free when I dropped off, so it didn't inconvenience me any.
EVAN WHIPPLEMr. Richard and Ms. Loretta, Thank you for providing me with a wonderful experience while living in Las Vegas. I want to thank you both very much and wish you both nothing but success, peace and health. I'll talk to you all soon! Thank you!
Duke Halcrombe | Overall ExperienceFriendly owners/staff and extremely well maintained Uhaul van. Thanks again!
Rylan LowerRichard and anthony were very friendly and easy to deal with
marc saiaLoretta and Richard is very helpful. Always good vibes.
Gary SantosLoretta is always wonderful to work with <3
Taylor EhleI just wanna say thank you guys so much. I really appreciate you. And Mrs. Loretta thank you for everything ❤️ your a truly amazing 👏!
DEIRDRE LANETTE SMITH | Overall ExperienceThe staff was very nice and helpful
Georgina Bennett | First ImpressionsRich and Loretta are awesome.
Emmanuel Salomon | First ImpressionsLoretta and her coworker were both awesome!! Kind courteous patient and friendly
Howard Potterevery thing was great!
jean garciaThe store manager was amazing friendly and really helpful. She made my experience at the U-Haul storage excellent and made me recommend this location to everyone I know
RODRIGO CABRERA | Overall ExperienceLoretta was especially kind. She was so nice to me I literally had a tear in my eye . I was grateful to get the unit and to meet Loretta 😎
Charmaine Solomon | First ImpressionsRichard and Loretta go above and beyond to help.
HangingAroundTow ScottJacksonExcellent
Gertrude DungcaThey were amazing and helped us navigate the storage process. The space isn’t a new building, but they make it up in great service and welcoming demeanor!
Koleen Steiner | Overall ExperienceThe staff was very helpful and kind. I would recommend this facility to everyone.
Gloria Martinez | First ImpressionsOffice staff were extremely knowledgeable and kind, made us feel very welcomed to our new community.
Selena Alvarez | First ImpressionsThe staff at this facility (The Gillettes) , are great people . Incredibly helpful and knowledgeable . Met all my needs and concerns and went above and beyond for me . The best storage experience I’ve ever had . Take security at this facility very seriously and treat you like your property is their own . They treated me like family . Rare nowadays
Jason Snell | Online Move InAlways great service and very friendly.
HangingAroundTow ScottJacksonDidn’t like Staff didn’t have change asking all kinds of irrelevant questions and I didn’t get the same deal as the person who made my reservation
Shanda Soppe | Overall ExperienceThe Gillette’s were very kind and accommodating during my years of storing with them.
ANITA JONES | Overall ExperienceThe U Haul Van I rented was the cleanest and best maintained and driving vehicle I've ever rented from any company. The Husband and Wife who run this facility are 2 of the nicest people I've dealt with and they are geniuenly concerned with the quality of service they provide. They will be receiving all my future vehicle rental needs!
David WrightNothing to improve they are great. Definitely understand customer service. Favorite place to rent from.
Wendy RosellSecond time renting from this location. Male owner who’s name I can’t remember, is a great guy.
Todd MahlerJust continue with what you are doing now.
Dawit Babisoowners here are EXTREMELY pleasant and accomodating! Uhaul however, as a company has a lot to work on. There are issues with your website which is NOT cool. It allows you to rent from a chosen site even tho no Vans available. We were given a call to change to this location but it was far away from our house than the other location that cancelled on us. We had to pay extra mileage ( 11 miles ) just to pick it up! but the owners more than made up for it with their pleasantness. Your very lucky to have them representing your company. Otherwise, I would never rent again from UHaul.
Clayton mcdermottThank you
Michael McAfeeA very professional and friendly staff helped us.
Anson Cosio | First ImpressionsContinue being friendly and accomodating. Loretta and Richard are great.
Gary SantosManagement very courteous, friendly and helpful!
Ray Lizardo | First ImpressionsLoretta and Rich are true professionals. Made my move less stressful. Thank you so much.
John GarciaThe staff were nice and friendly and very accommodating.
Dominick Tucker | First ImpressionsFor myself nothing. The general managers, Richard and Loretta are probably the best people I’ve ever dealt with at a Uhaul. And over the years I’ve used Uhaul a lot.
Eric PrattNocomentarios
Manuel Santana | Overall ExperienceThere was never any issues with cleanliness or security here. The attendants were friendly, courteous and professional at all times. I am very satisfied the service I received.
Eulaine Watkins | Overall ExperienceLoretta & Richard were very Kind & Professional! They went out of their way to make sure we had exactly what we needed and their customer service was impeccable! They were very helpful, sweet, personable and knowledgeable. I am very very happy with the service they provided and the establishment is supreme and very cleaned and organized!! Thank you Loretta and Richard, you both are appreciated!!
Michelle Juge | First ImpressionsBig kudos to Loretta, Richard and Anthony! From start to finish renting this truck was THE ONLY THING ABOUT THIS MOVE that went smoothly! Easy and flexible to work with, considerate, caring about my ever changing needs and all of this EXCELLENT customer service at very affordable rates -- what more could a consumer ask for (free rental, not happening lololol) I would refer this team to anyone!
Cynthia JosephFriendly and efficient
Tony NebrenskyReally great, hassle free and clean! My fav u-haul (dont tell decatur)
benjamin nystromLoretta and Richar the best couple…. Excellent service
Celia Lorena Gil Ortiz | Overall ExperienceRichard and Loretta were fantastic. Explained everything throughly and were very friendly. Will go back
Max GautzThis husband and wife team were absolutely beautiful amazing people and made smoothe and fast!!! You are fortunate to have them represent your company!!!!!
Kimberly McdanielsOutstanding customer service. Always friendly and helpful. Loretta does an excellent job
William Bilansky | Overall ExperienceWell train...excellent in customer service.
Marquise AguilarI wish I knew the name of the lady who helped me in the office . She was very kind and polite she even gave me a compliment. Those kind of ppl just make your day :)
Michele HoeyLoretta , the manager, was great !
Michael JaroseWay to expensive .. overpriced and the ramp was filthy. Lost several hundred dollars . Had my movers wait until I went to the store and bought a broom and pan. I personally had to clean out the ramp. I was moving my personal items from vegas to Texas .
Esperanza Favela | Overall ExperienceI got way to many charges on my account, I ended up canceling my storage and haven’t received my refund, the uhual truck over charged 3 times and I haven’t received my refund either.
Fiorella Marks | Online Move InWhat more can I say about this center besides that every time I rent from them and I mean this location I am overwhelmed by how well my experience was once again. They have made my move into my new house stress free. Thank You guys and have a wonderful Christmas
Gianguido CerboniI have been coming here for years and every time I rent here it is a hassle free, and totally a five star experience. All the staff is marvelous They make you feel as a valued customer. I know there are other locations all around this area but why? this place rocks Thank You all again
GIANGUIDO CERBONIThe lady working the office was very nice and explained everything.
Daren FeliksiakAmazing customer service. They made my stressful moving experience so much more pleasant. Loretta and Anthony work great together and I’m grateful I was able to be helped by them.
catherine belovinExcellent customer service! Easy pick up and delivery! Thanks!
DOUGLAS KEETERThe operators of this storage facility was very accommodating, always helpful and available. The service and customer service was above and beyond my expectations. I would wholeheartedly recommend this facility and anyone seeking storage.
Francine WILLIAMS | Overall Experiencevery nice experience, great staff
John Tooke | First ImpressionsTHANK YOU FOR YOUR WONDERFUL SERVICE AND FRIENDLY APPROACH. Honestlly speaking they are great for your service.
Melkamu ZemedaGreat customer service
THEODROS WOLDE GABRIEL | First ImpressionsThere was money taking from my account that I have no idea what it was for
John Arthur | Overall ExperienceOne thing: I disagree with the policy of rotating vehicles between properties because when a vehicle is available but far away, it greatly increases the mileage and total price for rental. However, most customers naturally prefer to start close to their old home since it would save them money.
JEFFREY MARK REINHARCZFantastic customer service.
Kelly WienerRichard and loretta were very pleasant, cordial and had the van ready fir me on time, they also were flexible. I would highly recommend them and will use them again.
RUBEN DARIO CANOLoretta has exceptional customer service. Very pleasant and so helpful. Thank you very your excellent service.
Catherine Cruz | Overall ExperienceThey are always very nice and helpful.
JUAN C HERNANDEZVery friendly
Catherine Cruz | First ImpressionsLORETTA (The Owner) was absolutely amazing. Perfect customer service.
TATIANA MONET ROGERSI was very satisfied with my experience
JOANNE LAURESTAStaff are very friendly and welcoming
Melenie ZavalaI would like to personally thank Ms. Loretta and her team for helping me and my daughter's.
Jason Terlaje | Overall ExperienceYou guys were a great help from start to finish!
PORSHIA RAYFORDVery friendly staff. Very clean truck. Thank you!
Sean SeegerVery nice staff & facility
Yvette Victorian | Overall ExperienceNothing to say Thank you
WILMER ABRAHAMGreat and friendly staff. Love the service.
Paul JinVery nice, very helpful, answered all my questions, took time to show me a lot and explaining everything Wonderful experience
Danny Mitchell | First ImpressionsCustomer service was great!
Eric Murray | First ImpressionsThe owner rock know who you are always around to help best storage I have ever used 50 years of storing stuff
David Mullin | Overall ExperienceCustomer service was amazing! The owners are very thoughtful and sweet! Definitely would recommend people to come to this uhaul.
Pauline MahoneyAwesome service and great pricing. Definitely recommend using U-Haul for any of your moving needs 👍
PAULINA GUARDADO VELARDENice clean truck. Ready to go at appointment time. Very nice staff as well.
Ryan JohnsonNothing. I work in large-scale event production and rent U-Hauls all over the country. This was by far the best experience I have had. Top-notch customer service.
RYAN MACBRIDELoretta and her husband were so helpful and so pleasant. They had solutions for any situation and were genuine in their concern of me as their client. So glad I used their facility
Stephen Lowery | Overall ExperienceThe first location in Jones and Hacienda and Decatur/Oakey are not good they send me to far location and l help myself to get to Tropicana/Duneville location and I glad to see Loretta they act not interested to me when l asked for other location they didn’t know???? I am planning to rent a truck too.
Antonia Stone | First ImpressionsVery friendly and professional. I ordered a larger unit but after speaking with the manager she helped me get a smaller unit for less money. Very happy with overall process.
William Laviolette | First ImpressionsI was given a truck with less than 1/4 tank of gas and no paperwork upon pick up. I was also given the wrong drop off address and it cost me at least 2 hours out of a very busy day and really screwed everything up for me, also costing me a $35 Uber ride. I was definitely not satisfied. The customer service was nice after I was finally able to get someone on the phone after being put on hold more than 3 times for almost an hour each time during this whole experience.
Jason Rappise | First Impressionsfelt like I was treated very wrong after all the money we paid
Martin Mahoney | Overall ExperienceThe most friendly and caring staff
Stacey Allan | First ImpressionsLoretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.
Tasha Barnes | First ImpressionsMost crooked owners ever!! I didn’t sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.
Cory Eakin | Overall ExperienceLoretta is a peach very friendly and helpful
David Mullin | First ImpressionsOwners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.
Caleb Fung | Overall ExperienceThe lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.
LaBaron Schwarz | Overall ExperienceLoretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & Colleen
Bruce Wolczak | Overall ExperienceLoretta was very helpful and friendly, excellent experience.
Jacob Myers | First ImpressionsThe staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!
Joseph Kind | First ImpressionsLoretta is a great person, she help me and make everything easy
Lorena Machaendeillanes | First ImpressionsI really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come here
Charisse AndersonLynch | First ImpressionsThe staff are wonderful people. Nice and helpful. They make you feel like family. Thank you.
Louis Poleate | First ImpressionsThey were the nicest people I've encountered during my whole move .
Beyonka Wilkerson | First ImpressionsI and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.
Diedree Edwards | First ImpressionsExcellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.
Jeremy Thomas | Overall ExperienceThank you for the fine service!
Cynthia Lee | Overall ExperienceThank you
LaBaron Schwarz | First ImpressionsI just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.
Derrick Cook | First ImpressionsGreat service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. Thanks!
JOSEPH ONSTOTT | First ImpressionsGood experience
Eric Partida | First ImpressionsThe staff were the best always helpful and caring.
BARBARA BRADFORD | Overall ExperienceI was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friend
Theresa Baker | Overall ExperienceVery good 15 foot truck from Los Angeles to Las Vegas also good mileage.
Ralph Inzunza | First ImpressionsThank You
BRANDON ADAMS | Overall ExperienceExcellent service. Friendly and accommodating.
Harry Placibe | First ImpressionsVery professional and kind. Thank you
Edwin Diaz | First ImpressionsReally sweet people managing the property. They even backed the trucks in for us.
Jeffery Beilue | First ImpressionsFriendly folks
Alan Leon | Overall Experiencethe staff was very polite, respectful, very helpful , thank you richared and Loretta.
Melshaw Wassey | First ImpressionsStaff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommended
JAY FREEMAN | Overall ExperienceSuper friendly
Alan Leon | First Impressionsall good
Craig Carrier | Overall ExperienceGreat experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.
Zondree Benford | Overall ExperienceStaff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.
Howell Shaw | Overall Experiencevery nice
Craig Carrier | First ImpressionsLoretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.
Natalia landwehr | Overall ExperienceThe owners here are awesome! They keep the place nice.
AMBER SPATZ | Overall ExperienceLoretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!
GARY PALLINO | Overall Experiencemoving made easy!!!!
CORINE MATERA | Overall ExperienceFantastic experience! Thank you for all your help!
DIANA ROHLE | Overall ExperienceGreat
Melinda Hornsby | Overall ExperienceVery please with the service here and all U-Haul Facilities.
UHAUL DUNNEVILLE | Overall ExperienceThe staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.
TERRESA ORME | Overall Experiencethank you for the great service, good price, friendly people, and the one free month of storage! amazing!
Noel garcia | Overall Experience