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OSCAR D.Customer Reviews for U-Haul Moving & Storage at Tropicana Field
Testimonials From Recent Customers
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Great people and very friendly
MARIA S.Only had 1 person working the front. The line took about 20 min to return the truck. Asked if we just needed to hand in the keys and were told no just to get to the front of the desk and hand the keys and leave.
CHRISTOPHER N.One person was working. I'm glad I just was dropping things off but the wait time otherwise was unacceptable. When someone asked why there was only one person working, they said “because we only pay $11 an hourâ€. PAY YOUR EMPLOYEES A LIVING WAGE
Daniel P.Customer service was excellent. I was glad to be able to drop the van off when I retuned it without having to wait in a very long line. thank you!
Margaret W.Only one staff member makes for long wait times. And the app is awful.
Mark Z.Service rep was awesome. Give her a raise.
Samantha G.Tried to reach location multiple times and no answer. Our truck had one reverse light.
Ericka V.Don't switch previously reserved location and equipment.
Daniel P.I don’t have enough room
Braden C. | Overall ExperienceI was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.
Kyle E. | Online Move InVery helpful personnel. Even helped me replaced a bad lights fuse , so that I could get going.
carlos M.Great service
Lahouari B.Regina was friendly, thorough, and professional. The 10' truck was super easy to drive, so I was happy about that, too! I forgot to take the dollie so if I could be credited that, if I haven't already, greatly appreciate it.
Lisa H.Customer service is always wonderful here on the equipment's always clean and there's usually never any issue for me I was actually recommended by my grandmother who tends to use this location a lot so I would recommend them for sure keep the good work up guys 🤩💪ðŸ¾ðŸ˜Ž
Gabrielle F.Excellent service
Jeffery T.Great service
Williard A.Fast, efficient service. Thank you
Tanya C.Closing out the transaction was lengthy. I dropped off at what I thought was my preferred location as recorded on my original request. Uhaul changed the drop-off location when my reservation was my updated. As a result the uhaul rep could not close the transaction and I had to email the service desk and call the 800 number to get this taken care of. All is good now.
Robert T.very,very helpful and pleasant.
lynn T.I'll tell you what you can do to improve your business, close. Close your doors and do the United States a favor. You are a horrible company. You stole from my checking account $139. You are nothing but a thief to me at Thief do you understand you stole out of my checking account with no Authority $139 because you said something about the gas not being the proper amount. You're thieves your dishonest you're a scam.
benjamin W.Need more staff, the line for pick up and drop off was too long.
William D.This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.
BRUCE H. | First ImpressionsThey made it easy and quick. Took me less than a minute.
RICARDO ANDRES K.Hire more help and for sure more responsible
DENISE G.Super helpful and concerned for my well-being and safety and condition and comfort of the truck. Nice conversation and very personable and professional
Andrea H.No one was in office had to wait a hour
CLAUDIA R.I would love to recommend this place as the staff was very friendly and appeared helpful however, we dodged potential disaster because the hitch "tongue" on my RAV4 was installed in the "under" position and not the over which resulted in there being about a 2" clearance. Had a good Samaritan passing by not noticed, I can't even think what that haul would have resulted in driving a fully loaded 5x8 trailer behind my SUV with minimal clearance. As was pointed out by the gentlemen who corrected the oversight (both seasoned boaters and well versed in the ways of hitches, tows, and trailers). Being a self-announced rookie at all of this I feel this oversight was dangerous and negligent. I understand doing a job for doing a job but without critical thinking applied (as in "gee; this is riding really low; maybe we should make adjustments!") this could result in injury or worse. Also, there were two different type tires on the trailer and the tread on one was extremely worn. Please consider my words. I simply don't want someone else to be at risk with this same oversight. Gracias.
Maureen C.170 for 3 hours?
Terrance B.The rental agent was very nice and check in and out was smooth.
Veronica F.Easy, efficient process. Affordable. Very friendly experienced staff
Susan P.Friendlier service. The young man who finally helped us hook up the trailer was nice enough.
Teresa A.1. Have more people working. Employees were both working the registers and hooking up / pulling up equipment. Was very inefficient and the line was very long. I waited at least 20 mins in line. 2. Have a minimum gas on rented trucks policy. The low gas light came on as soon as I drove off the lot. Not happy that I had to get gas twice for a 50 mile use.
Thomas E.Great service. Very convenient to drop off anywhere.Thank you.
JEAN P.Staff was friendly and helpful great service.
Gregory C.Truck ready and clean on arrival for pickup.
Donna H.Easy to drop off the trailer. They unhooked it right away and put it in a parking spot. No paperwork and no hassles.
Thomas F.Nothing everything was ready when I walked in, just had to sign and go
Michael N.The truck had a soilles, sticky substance on the cargo floor and sunflower seeds shells on the cab floor. The cargo area leaked rain water and got my mattress and uhaul pads wet.
Bradford P.Very spacious, accessable, and organized. Prompt and professional services.
JOHN B.i like it
Charles H.All I did was give them the keys and they told me they would email me
Julian P.They charged me an extra 100 miles and would not listen to me
Kurt S.The cab of my truck was very dirty/grimy from previous renters. A thorough cleaning, especially considering Covid, would have been good.
Ricardo K.Inside of cab was very dirty and did not appear wiped down whatsoever. I spent 45 minutes cleaning it myself. Not only due to COVID, but also because I was going to spend 4 days driving and wanted to feel comfortable. Overall my experience was good, and the truck drove great, but there is no excuse for the dirtiness of the cab/dash.
Ricardo K.Great people but they are a bit understaffed during peak times. Would recommend some additional staff to help smooth the pick up/drop off process.
Dennis P.This is second time I've used the online app process. It's a good way to get and return the truck. There are several steps to follow including sending in pictures and entering your payment details so leave yourself a little extra time. When returning the truck I didn't have to wait in line, just handed in my key.
LISA Z.When people have prebooked there should be no waiting.
thomas O.Bridgette was excellent.
Ken B.The gas meter that was marked on my contract info was not accurate. It was marked at a half tank but when I received the vehicle it was only at a quarter tank. I left anyway so I would not have to go back in (I was in a rush). This caused me to spend more money to fill the tank back up.
Carletta P.What a courteous kind group of working hard employees during this covid process. Highly recommend this location
JAMES L.Service was great just the smell not Pleasant
robin w. | Overall ExperienceVery clean facility and friendly staff.
lewin m. | Overall ExperienceThe one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.
Eric A. | Overall ExperienceI had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.
Thomas P. | Overall ExperienceThere was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.
richard k. | Overall ExperienceI will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.
patricia d. | Overall ExperienceAfter being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.
joshua m. | Overall ExperienceThe only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it
Ramona D. | First ImpressionsThere were cockroaches in my storage unit. Very disgusting!
Alex Z. | Overall ExperienceClean facility ,well maintained and helpful staff!
Mary Kay S. | Overall ExperienceMr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.
Keshia K. | First ImpressionsElevator needs to be leveled to upper floors so it’s easier to get dollie off
Jasmine D. | First ImpressionsThe staff was excellent. Very helpful.
Kerry O. | First ImpressionsMost awful experience of my life
SCOTT V. | First ImpressionsAbsolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises
david a. | Overall ExperienceWe received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.
Carrie H. | Overall ExperienceWe have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.
ANDREW H. | Overall ExperienceJimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!
Jay P. | Overall ExperienceThe staff work very hard to accommodate your needs. Thanks for everything.
john n. | Overall ExperienceThe Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.
Todd S. | First ImpressionsThis location was always clean, staff was very helpful.
Beth R. | Overall ExperienceI will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.
CESLEY J. | Overall ExperienceI requested moving pads when I created my truck reservation online which I didn't receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it
Caitlyn T. | First ImpressionsGracias
Chari C. | Overall ExperienceThe only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but
mark t. | Overall ExperienceStaff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.
Mary P. | Overall ExperienceExcellent service!
Carol H. | First ImpressionsSo Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏
david a. | First ImpressionsDrew, was very helpful. great service. Thanks.
john n. | First Impressionsn/a
Sharlene H. | Overall ExperienceClean and secure facility, carts available, friendly staff. Absolutely recommend this location
Chris M. | Overall ExperienceLove these guys at this location!
Elizabeth K. | Overall ExperienceStaff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.
Maureen M. | Overall ExperienceWent in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit
ashley p. | First ImpressionsI would use again. Rented trucks and used storage facility.
Earl H. | Overall ExperienceStaff always pleasant and helpful.
Betty R. | Overall ExperienceNo comments
Charlene T. | Overall ExperienceSo convenient!
CHRISTINE E. | First ImpressionsJimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
Amanda L. | Overall ExperienceWas recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Harolyn J. | First ImpressionsAll CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
Betty R. | First ImpressionsGood job!
brian h. | Overall ExperienceShould prorate the rental fee when early cancellation
Robert B. | Overall ExperienceThe man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
KENDRA T. | First ImpressionsThe only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
SUSAN B. | Overall ExperienceExcellent facility and staff. Thank you
edward s. | Overall ExperienceFacility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas P. | First ImpressionsWished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas P. | First ImpressionsEverything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
Thomas P. | Overall ExperienceAll good
John B. | Overall ExperienceI'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
desheryl p. | ReservaciónExtraordinario servicio al cliente
hauilah b. | ReservaciónPerfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Liz R. | Overall ExperienceI booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
Jason J. | ReservaciónNot very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
LARRY B. | Overall ExperienceTerrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Colleen V. | ReservaciónOther than the accessibility being so limited. It is a Great facility & very clean.
Christopher H. | Overall ExperienceThe facility and people were a pleasure to work with.
Stewart C. | Overall ExperienceIt was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
Surtie D. | Overall ExperienceI have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
SUSAN S. | Overall ExperienceDESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
DONNA W. | Overall ExperienceCould have been less squatters in the area. But very nice staff and facilities.
candace c. | Overall ExperienceGetting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
JAY L. | Overall ExperienceVery helpful staff
James B. | Overall ExperienceI have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
MICHELLE F. | Overall ExperienceWhy not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
barry k. | Overall ExperienceConvenient location.
denise m. | Overall Experience