Comentarios del cliente para U-Haul Moving & Storage at Tropicana Field
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Tropicana Field
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STEPHANIE M. en
Don't allow the big ass buses park in your driveway where people are trying to return trailers. Thankfully St. Pete Police were there to remove the barricade and we were able to get through. Everything else was smooth.
nykisha d. en
All members of Uhaul are professional helpful and pleasant! Great Job!!!
Jared C. en
Very nice people to do business with.
Arp L. en
Keep up the friendliness & good attitude. Both employees I dealt with, one at pickup and one at return, were outstanding.
JON D. en
Have used this location before and have not had any issues.
Judy G. en
everyone is friendly and professional. I especially like the ability to return my un-used boxes for a refund.
Vidal J. en
Just keep doing what your doing and everyone will be happy. Great job by all of the u-haul family.
Oscar A. en
customer service people were great there quick and knowledgeable
FloridaHolocost M. en
nothing
James W. en
Really efficient drop off process!
Kevin P. en
The truck was clean and well maintained. The store was understaffed upon my arrival at 9 am and I waited 20 minutes in line. Otherwise great facility.
charles h. en
nothing
JUDY Z. en
They were very professional.
Desmond M. en
very professional
greg k. en
There were dozens of live cockroaches in my uhaul, disgusting!! Never using uhaul again! And telling everyone not to use it or get from this location!
Jonathan M. en
It would be great to have a "fast pass" type option for customers who use Uhaul often. It seems that we could streamline the rental process and get us renters on our way faster. Other than that, the uhaul experience is very good.
GEORGE P. en
Once again great service by the return crew!
ASHLEY H. en
Guys working were very busy and doing all they could. They could use another hand. Did not like the fact I had entered all my information and credit card online just to have the employee have to do it again. He could have helped two other customers by the time he retyped all my information.
Blake S. en
This location has always been great to me aside from my experience yesterday. I frequent this location for the same services, an auto transporter. On occasion my reservation is relocated due to the unavailability of equipment. On this day, after picking up the equipment and bringing it to my home to begin my auto transport I realized the tire strap was torn short therefore not functional. I brought the trailer back to u-haul for repair and was instructed to leave it behind and pick it up that evening and it was communicated my reservation could be rescheduled. At pick up the repair had not yet been made. It was then repaired on the spot and the trailer was connected to my vehicle. I then went inside to finish the paperwork. It was at this time it was discovered the trailer was booked the following day. If I were the customer who had already made the reservation I would have appreciated the u-haul employees decision to keep their reservation and refund my money however it was due to the equipment not being repaired in time for my reservation that resulted in u-hauls inability to deliver the rental/services contracted.
DAVID J. en
Great people
charles s. en
I was sold a USB charger connector that wouldn't work in the truck I was given. When I mentioned this to the employee doing my check in inspection upon my return, no offer of a refund and return of the item was offered. Also, I was mislead by the employee renting the truck to me that morning as to how and when my deposit would be returned to me. Now, I'm stuck still waiting for the return of the difference between my rental total and my deposit.
MARK T. en
quick and smooth
JEFF R. en
Everything was really ok , except the passenger side mirror. The top bolt was missing , and the next bolt down was coming lose . We had to tighten the bolt that was there and duct tape the mirror to keep it in place. We survived though. It just through us off an hour or so and made a long first day a little longer. We also, accidentally left the lock on the back of the truck, still locked. Our apology for that. The truck & dolly we’re fine otherwise. Thank you.
Kaitelynn K. en
Everything was clean and the staff was friendly
jim a. en
Windsheild was dirty but couldnt really tell until night time driving . wipers needed to be replaced also. Other than that the driving was fine.
charles h. en
always excellent
Francis B. en
Did the online reservation and check in thinking it would be faster and more efficient. Initial checkin easy, then said I had to go inside to get key. Waited for 25 minutes as agent was busy. Other agent didn’t know what to do and told me to wait. While check in took 40 minutes. Not efficient at all.
shequindra l. en
Check the trucks and gas ,because the staff was all over the place and didn’t even give me a contract.
JON H. en
Always great service at this location!
Linda M. en
James was very helpful and made the checking in and out process easy.
Earl H. en
I would use again. Rented trucks and used storage facility.
Garland W. en
Actually have the truck we reserved at the time we reserved it for
teanikee t. en
Grant is the best keep up good work
john s. en
There was a small leak center forward in trailer. I mentioned it to associate when returning trailer
charles h. en
keep on keeping on.
Hermann W. en
The truck had less gas than what was stated on the paperwork but I claimed the difference upon checkout on the site, yet when I returned the truck I was charged for returning it with less than what they had entered before. Fortunately I had taken pictures of the gas gauge and miles before and after and they were quick to refund the money but it shouldn't have happened to begin with. The truck had roaches to boot.
DALE A. en
The auto transporter ramp on the driver's side would not lock when fully extended. It pulls out and falls to the ground. I was able to carefully load and unload my car the first time. However, when I attempted to load the car for the return trip the ramp flew out just as the rear tire reached the raised lip of the trailer. My car was now driver's side down sitting its frame. Luckily there was a tow truck at the event and they attached a strap to the wheel and hoisted the car high enough to get the ramp back on the trailer.
James T. en
Can't install the wiring properly
aaron e. en
Make sure trailer is clean and not full of debris
Anthony C. en
Pickup time was changed from 1 to 4 p.m. without checking with me to see if that was satisfactory.
Robert S. en
Everything from the checkout of the truck to the check in on return was efficient. The people were personable and it was a very good experience.
David j. en
Nothing that I can think of...
Waller Y. en
26’ truck with only 46k miles driven from Tampa to Little Rock May ‘18. Upon off-loading, learned that the trucks roof leaked water during rainstorm, damaging sofas, three bed sets & numerous paper items. U-Haul’s reaction? “We should probably fix that.”
Betty R. en
Staff always pleasant and helpful.
rose j. en
Returned truck 3 days early. Left prescription glasses in truck, while they were found by next driver that day, never saw them again. U-Haul employees at drop off point don’t claim to know anything about them??
james c. en
My experience went very smoothly.The truck was available on time,the staff was very friendly/ knowledgeable and I would highly recommend this location to anyone in need of UHAUL services !!!
lael e. en
I want to commend the new employee, employed for only a week at the time, and recently moved from Miami to Saint Petersburg. I wish I knew his name but I know he’s Hispanic. He spent as much time as we needed reviewing asking questions showing us until we literally knew we had this understood. We felt we were given an exceptional service and you couldn’t improve anything.
Carol R. en
The customer service at the Tropicana location was excellent! I walked in frustrated after my reservation was changed after phone confirmation the day before and calling customer service when I realized it as I was leaving to pick up my truck. I spoke to 2 people at customer service and they both told me they could not help me because their computer was slow.
Phil L. en
You could probably use some additional staff at the center...
Emanuel O. en
The place was there.
Robert M. en
Return wait 20min+! 4 returns backup. Only Spencer doing everything. Not much help. Info displayed oil change needed. Spencer did a good job but needs help!
Charlene T. en
No comments
Brian B. en
Spencer is always a joy to work with and goes above and beyond to get to everyone in a quick and professional manner. During busy times another person on the computer/register would be helpful.
Americo P. en
Great Customer Service Equipment was clean and in great Shape . Thankyou Well Run facility !!
mike j. en
ALWAYS GREAT CUSTOMER SERVICE BY EVERYONE ! i go here at least once a month to rent trailers.
james r. en
I was quoted one price on the phone when reserving the truck and charged a different price of about 30.00 more and then I go to return the truck to the address I was given and they said I was at the wrong place to return and ended up having to drive a extra 3 miles to proper location and ended up over my mileage by 3 miles account of their screw up , I have rented through uhaul many times in my life but after this ordeal I will no longer be using uhaul unless I get accommodation for my troubles this time around
DOURESHA L. en
Better equipments but other than that it was a great experience.
douglas z. en
quick in and out!
Johnny H. en
Inside of trailer needed cleaning. Tree leaves were left inside. No big deal but trailer was good overall.
linda s. en
Suggest that they get a type of pre-pay pass for going through tolls. This will save time in travels as well as gas use. They won’t have to stop and start again especially when towing another vehicle. The ride would be much easier.
David C. en
Understaffed. Long wait.
Jimmy S. en
visit was very nice friendly reps well done u haul
Johnny H. en
Nothing, got me in and out the door within 20 minutes
zuannah h. en
I arrived 30 minutes before the office officially opened when I returned my vehicle , There were several vehicles ahead of me, so the attendant informed me that I could leave the keys in the door and he would email me a receipt after he checked my vehicle back in. When I got my receipt I noticed that I had been charged for fuel despite the fact that I gassed up before returning it.
Marisa D. en
Unfortunately it's not the first time I have had problems with the U-Haul near Tropicana Field in Saint Petersburg, Florida, though one complaint I have has nothing to do with the staff. Used to be the tank was always full and all one had to do was top it off. Now one has to determine, because the tank is never full when the customer gets it. That means the last time (second to the last time?) I put $10 too much. This time I was a sliver short (I thought I was okay) and I was charged $20 (okay $19 and something) when it was maybe a dollar or two missing. You found a great way to get that bit more from us, haven't you? I was not returned my $10. Yes I know it is written that one can calculate, well guess what, it's not that easy and the customer should not have to do this. Go back to filling the tanks up! One time I gave the truck back and the staff lost the paperwork, called me and said I had to pay for the truck or they would send the police. Finally they found it, in the parking lot. This was when I was using the trucks because a tree fell on my roof after Hurricane Irma. They call the police on me because the employees don't know where to look? This morning I had to turn back on my way to the freeway because the windows were so dirty you couldn't see through them. I only noticed when I was out of the shade, and it was like I was being annoying when I asked to have them cleaned. I had to clean the back window myself and still it was dirty on the inside. When I complained bitterly that they were adding $20 for a few missing gallons, the staff in the office were like we really don't give a damn, and as I was walking out I heard them laugh. I am a sixty-seven year old underpaid teacher. I work hard for every penny I make in an ungrateful job, I really don't need to be treated this way. You have become just one more American corporation that really doesn't care about its customers, I guess because you already have enough of them.
Dominique W. en
The man who helped me with the truck was amazing he was fast and friendly, I had reserved a 10 foot truck and they were out so he gave me a 15 at no extra charge and was extremely helpful. That is why I always go to this location
JAMES O. en
My paperwork for the drop off was incorrect. Had the wrong address and the phone number wasn't even a Uhaul number. It was very frustrating
Phyllis M. en
The young man Austin was very nice and helpful
phyllis y. en
Everybody was nice and professional.
James B. en
The Staff is awesome,place is well organized
CHRISTINE E. en
So convenient!
Mary P. en
I have had to relocate often and have used haul several times but this location is top notch! Pleasant staff, clean and very well organized. Storage area is very nice as well .
Michael K. en
Sweet Van!
Charles S. en
Drop off is very quick and accessible.
Arp L. en
The cable tie for the rentable hand truck needs to be firmer - it broke when a rolling office chair ran into it during transit. We did not use it at all (you can tell that the nut was never removed) and hope that we don't get charged for that.
Andreu A. en
The experience of pick up was okay. Not very friendly or helpful here. The guy that rung us up was alright. Overall the employees do not want to be helpful. What wasn't at all okay was taking my brother's money from his wallet that he left in the van. That lacks integrity and has me not want to rent from this location ever. The sad part is that it was only three dollars. Why risk your job over that? Thanks for reading. Remind employees this damages the business.
Kelly M. en
Great service. We got very fast service. The worker was very knowledgeable.
Steven B. en
Nothing. No issues.
Michelle B. en
My truck that I rented they didn’t know where they put the keys then once they found them they failed to put my utility dolly in the truck charged me for it tho after that the lady called me as I was driving to my destination and wouldn’t get off the phone with me then when it was time to return my U-Haul they told me to take it to one location and I did well a week later I get a email saying my truck was never delivered when it was so when I called and asked to be transferred to the supervisor and she couldn’t transfer me so she gave me the office number well she wasn’t much help either I won’t ever rent from U-Haul again there service went down hill
Wendell M. en
There's nothing that I recommend at this timebut U-Haul truck was very clean and well-maintained and the customer service was outstanding I would recommend this U-Haul location to all my friends excellent service ??
Roy P. en
The location that we scheduled for did not have the unit requested. We were sent to 2nd Avenue from 28th St. No indication was given that the unit was not ready for pickup. 2nd Ave took good care of us
Trenton B. en
Took time to get the mobile app completed, but it really made a difference that friendly people - in-person and in-app - were there to help walk me through it.
Kayla G. en
None.
Tim G. en
Check in process is far too slow. If you have a uhaul profile and rent frequently especially it should be way quicker and allow you to just get your rental and go.
PAUL T G. en
Quick and friendly service. Will use this location again!
Mary W. en
It was a long wait to pick up the truck. No problem with the employees. They were just busy. Maybe another employee could jump in at peak times. Overall very good experience. Thank you!
Amanda L. en
Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
FloridaHolocost M. en
I made my reservation by phone for a pickup truck and was told they would have it ready, when I got there they told me they didn't have a pickup truck available and I had to take a cargo van. I used the cargo van but it made everything very difficult for my needs.
Ben F. en
Have more staff on hand so customers don't have to wait hours for their reservations. Have enough equipment on hand so cus!omers dont have to go to the damned auto parts store, to buy pigtails for trailers! When YOU dont meet YOUR commitments, it throws things completely off. Moving is stressful enough. Having to do it by yourself, because your help, just couldn't wait anymore, because it took 2 1/2 hour to get a TRAILER, is unbelievable!
James M. en
Everything went great all all personnel at the beginning and ending were professional and courteous.Thanks to all of you.
raymond b. en
Excellent customer service and very friendly staff
Richard W. en
All Good...
Michael G. en
No comments to add.
Tamara F. en
Super efficient and helpful through stressful moving. Thank You!!
Robert M. en
Superb staff great location
Robert M. en
Awesome staff! Great location
April S. en
Car smelled like smoke so bad that it gave me a headache.
Peter S. en
The call someone to verify is a joke and out of line. I’ll never use the online tool again. Pain in the you know what. It’s suppose to be easy not invasive. You had my credit card. Drivers license picture front and back plus selfie and still wanted to call a reference. Bull.
michael l. en
They are kind and courteous people
DANIELLE R. en
I dropped off trailer after hours so I cannot answer those questions honestly. I never walked into location nor spoke to any employees.
Robert M. en
Great staff! Super helpful!
harold t. en
Excellent customer service, rapid pick up and drop off.
John E. en
Big facility. Very friendly staff. Experience could not have gone better.
Deborah W. en
Equipment was well maintained! But it still had dog hair lingering in the cab, and of course the aroma of a furry friend! Not a big deal....
nakia d. en
GET RID OF AUSTIN!!!!!!! He cheated me out so much money. He lied and stated that the only truck I could drive to Maryland was a big expensive one, after I EXPLAINED TO HIM IN DETAIL how I had very FEW items to move, A HEADBOARD AND TRASH BAGS I did not need a lot of space I just needed the SMALLEST TRUCK that could tow my little car. Not only did he not work with me on that and had me get a big truck that I only use I small corner in the top back (ANGRY FACE) he gave me full attitude the whole time, not explaining a single thing to me, telling me since the truck was on E (9miles to empty) I need only return it on E, not telling me how to hook up the car and giving full attitude when I just asked how, ALSO making walk back into the store after I’ve already paid and was trying to get my car on the tow dolly to get on the road HE MAKES ME WALK BACK INTO THE STORE MUMBLING THE WHOLE TIME JUST TO TYPE STUFF ON THE COMPUTER NEVER SPEAKING TO ME, started dealing with a new customer then LOOKING AT ME AND SAYING “Your all done” WITH ATTITUDE! This was my first uhaul experience and it was far to horrible, I’d rather drive my car back and forth for 14 hours. Than to be cheated out of hundreds and treated poorly for a truck I didn’t need. Drew did apologize on the store behalf also he helped with the car, THANKS AGAIN DREW. He needs to be rewarded he’s the only reason I didn’t pull off in tears of frustration. But I was still cheated out of money and treated horribly.
Susan A. en
Provide support to location so equipment is better maintained (eg oil change, level).
Scott P. en
Excellent service.
benjamin e. en
You cost me more money than I budgeted. The experience was horrible. I ordered a truck weeks ahead of time even two days before I double checked. When I got there you gave me a VAN I DID NOT WANT A VAN. It would not fit under my garage, Therefore it cost me triple for labor, and I will never use you again.Plus the person at the desk took a I don't give a shit attitude
Jan W. en
Excellent knowledge and friendly
Lisa P. en
I like that you had a great selection of vehicles and supplies. The check out and check in time was a little inconvenient. I guess its a busy location, but I thought it could've been better.
robin w. en
The place was very nice the only bad experience was dating open on time I had to wait 15 minutes me and other customers it was three of us but other than that it was fine
Kirsten F. en
There is a long wait at any hour in this location. They staff are not friendly, they don't acknowledge the line or that they will try to help us. When I pre-order packaging supplies they never pull the supplies until I arrive and then I have to wait for them to gather everything and sometime the inventory is no longer there.
William G. en
It took multiple calls before I found staff who could assist me with designating the correct dropoff location. Both dropoff and pickup were late. Automated notice had the incorrect delivery date (December instead of March). I was then told I would be contacted about being able to access my container at the dropoff location, but no call ever came. After additional phone calls with long waits, I finally found out how and where to access my box. Moving is stressful. The long phone waits and inability to answer simple questions like when can I access my box added to that stress unnecessarily. The box was also poorly constructed (front panel was separating from the floor--screws pulled out). The service worked, but it could have been much more professionally done.
Louvenia L. en
Continue to be pleasant and efficient.
Gregory S. en
The employee was rude and bad attitude
Elisa P. en
nice new van. the camera for reverse was really helpful
John P. en
Great staff for pick up and drop of. The process was made very easy. Highest marks; Great location!
DON G. en
Staff was excellent but there was not enough staff working to handle customers in a timely manner
Cassandra H. en
The brake lights came on
Harolyn J. en
Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Bobbi Jo A. en
My reserved truck was given to another customer and it took one hour and a half for them to fix a broken truck they had to give to us. This cause me extra expense to my move as it caused me to be late to my movers and I was charged. During this process the rep who gave the reservation away and manager was not helpful. Only the rep who actually checked me out tried to do all he could to help. I have been a loyal Uhaul customer for many years, never had a problem and never been treated poorly. I will not come back because it's very clear the customer means nothing.
Liane P. en
I brought back truck with same amount of gas and still got charged extra. Would be easier to start with full tank of gas and bring back with full tank. Nothing said about gas charge when checking in truck. Just showed on final bill. Truck oil light warning came on.
GILBERT R. en
Hire more staff so customers don't have to wait.
Scott Q. en
Like the new online dropoff features
jackie d. en
He was understandable an great ??
charles h. en
they are the best.
Mersadi K. en
The self service checkout was a terrible experience. It was pouring rain, the truck was not where the it said it was so I had to run around and look for it. I had to go back and forth from the truck to the office multiple times.
erron g. en
I RENTED A UHAUL FOR 4 DAYS AND WAS CHARGED A LITTLE OVER A HUNDRED DOLLARS YET I HAVE IT FOR 6HRS AND BRING IT BACK BUT COULDN'T FIND KEY DROP AND STILL CHARGED A RATE or almost $80 after being told something completely different.
jonathan a. en
I dropped off after hours so there was no interaction with staff.
Andre J. en
I was charge $8 for the extra gas which I shouldn't have been charged for
j.carl d. en
Very good experience. Thank you.
Rachel G. en
I was mislead about the drop off location & not provided enough details about it which led to a frustrating experience.
Alex B. en
Drew is the best. He deserves $10,000
Kell H. en
Great staff
MARK J. en
They had it ready for me and I was in and out in 15 minutes. I accidentally left my card there and they had it waiting for me when I returned the trailer.
quintina l. en
Service and accommodations were great. Thanks!
Angelina B. en
Everything went well!
Vikki S. en
The gentleman that worked with us was EXCELLANT! He was very patient, knowledgeable and personable! I would recommend your company to my friends! Thank you for such a GREAT job!
Bruno F. en
The trailer's smell was terrible, but the employee who took care of me was amazing. Nice, polite and very helpful. He even gave me some fabreeze to get rid of the smell!
Eric C. en
Hi I paid by debit card. I have rented the same truck and paid by debit card before. This time they took out $100.00 and now I'm waiting for the rest of the money to be refunded. But this is implemented inconsistently. I said I was going to go 20 miles I went 30 miles. But now I'm waiting for my money. And it is not my bank, as soon as money hits my account it is available. My concern is the inconsistency with it. Because that's never happened before. And I did not know to plan for it. So I have $55 tied up with uhaul. That's not sitting well with me
Lori R. en
The app is not user friendly and takes longer than standing in line
Betty R. en
All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
brian h. en
Good job!
Robert B. en
Should prorate the rental fee when early cancellation
KENDRA T. en
The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
SUSAN B. en
The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
edward s. en
Excellent facility and staff. Thank you
Thomas P. en
Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas P. en
Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas P. en
Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
John B. en
All good
desheryl p. en
I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
hauilah b. en
Great customer service
Liz R. en
Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Jason J. en
I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
LARRY B. en
Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
Colleen V. en
Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Christopher H. en
Other than the accessibility being so limited. It is a Great facility & very clean.
Stewart C. en
The facility and people were a pleasure to work with.
Surtie D. en
It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
SUSAN S. en
I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
DONNA W. en
DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
candace c. en
Could have been less squatters in the area. But very nice staff and facilities.
JAY L. en
Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
James B. en
Very helpful staff
MICHELLE F. en
I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
barry k. en
Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
denise m. en
Convenient location.