El cliente no dejó un comentario.Mark S.
Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy
Waco, TX 76712
(@ Hwy 84)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady there was awesome, same lady for pickup abs drop off. Very knowledgeable and patient!! Will always recommend your location to anyone!!Brian B.
El cliente no dejó un comentario.Louis S.
Real nice a lock is provided with the rentalChristopher D. | First Impressions
El cliente no dejó un comentario.Christopher L.
El cliente no dejó un comentario.DEMETRIUS S.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Thomas A.
El cliente no dejó un comentario.THELBERT BUM JR W. | Overall Experience
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Katy W.
Best customer service. Professional and friendly. I will defiantly only use this location for my needs, and recommend to my friends.Jonathon G.
El cliente no dejó un comentario.CRYSTAL J.
El cliente no dejó un comentario.YONGYE L.
There was a long wait at pick-up and drop off, although I did the mobile app I waited 10-15 minutes to get my key. The representative was extremely busy and provided great service, but wish I could have just asked for the key and gone. He needed help.Brett F.
El cliente no dejó un comentario.Venna T. | Overall Experience
I am unable to lift the trailer to unhook it. Another customer help due to only one employee busy with other customers.LARRY G.
El cliente no dejó un comentario.FELIPE G.
El cliente no dejó un comentario.Tricia F. | First Impressions
El cliente no dejó un comentario.MARK Y.
Drop Off Locations seem to all be closed in mornings!!!!DWAINE B.
El cliente no dejó un comentario.RACHEL P.
Great storage unitVance R. | First Impressions
El cliente no dejó un comentario.David L.
The gas gauge did not want to reset as I was pumping gas. Did not know the fuel level. It decided on its own to reset to the current level after I pumped an extra 1/3 of a tank on top of what I used during the move. It would be nice to know what kind of mileage to expect so we can estimate the fuel usage.ISAAC L.
All lights working properly. Not giving trailers with busted lights and hanging wires.CANDELARIO R.
El cliente no dejó un comentario.ROBERT R.
Rashi was a great representative!! He was very polite, patient, efficient and answered all questions. I would recommend this location to anyone needing a moving truck or supplies.Lisa M.
I'll have to say that this was the best and most friendly service I have encountered in years! It was refreshing to encounter such friendly people when moving is hassle enough. Thanks Again Paul MillsPAUL M.
El cliente no dejó un comentario.KRIS S.
It was severely understaffed and I paid for a dolly and never even got it. I arrive at 10:15 for my pickup and wasn't even given a truck till 11. It was horrible. The women working were trying there hardest and doing as best as they could but Uhaul has a problem by understaffing and over working. Just spread out the load instead of force it on 2 people.Shane S.
My first pick up got canceled and reset,with everyone knowing and then ,I set up a new pick up about six(6) days out and I got text and phone calls at least 1-2 times a day. Then some called asking me and wanting feed back ,I told him what I disliked and he told me to turn my ringer off if I don't want a phone call !!! Total missed my point and frustration. To many calls or text and emails. No matter how many times uhaul calls or sends out messages, calls if the person that set the pick up want to cancel they will so it does not matter. I very nicely asked to please flag or note my account that I will be there .Jeffery F.
Had 4 units for about ten months. Staff was always helpful and courteous. Facilities always clean, even the bathroom. Our belongs were always secure and safe from environmental problems. Definitely use again in future if needed.David M. | Overall Experience
El cliente no dejó un comentario.Tabatha S. | Overall Experience
El cliente no dejó un comentario.DELIA H.
Alli (the owner) is amazing & saw to every need!Barbara B. | First Impressions
El cliente no dejó un comentario.Kirsten B. | Overall Experience
El cliente no dejó un comentario.Berry C.
Customer service was excellent. I was suppose to drop off my auto transport at another location but was one block away from this location so we called and the employee on duty went out of her way to accommodate our dropping off with them. Wish everyone had more customer service driven employees like Elissa Omberg. She deserves to be .recognizedTimothy A.
El cliente no dejó un comentario.ROBERT F.
El cliente no dejó un comentario.LUIS E. | Overall Experience
From making the reservation, through pick up and drive to Utah, this was a wonderful experience! The truck is obviously well maintained. Was a great ride from Waco to Salt Lake City. HIGHLY RECOMMEND RENTING FROM HERE IF YOU NEED A UHAUL!Ian Q.
Weekend pickup, only 1 attendant who handled everyone with care & respect. Line backed up. She was awesome Rep. Definitely need more than 1 person at least on week end pickup during busiest moving time. Will go back to this site.HENRY P.
There was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.caroline r. | First Impressions
All of your attendants were very professional informative and took great care explaining to me renting and returning uhaul equipment. Awesome thank you. RichardJESSIE N.
Great staffBrian R. | Overall Experience
El cliente no dejó un comentario.Bridgett A.
We rent from UHaul numerous times a year. This has been the most upsetting, unprofessional, uncaring, unhelpful, unethical experience I have had with the UHaul brand. This is day 4 of my trying to get an issue resolved. I have noted every excuse given from Alissa at this location this includes; I cannot explain the charges, I see where they are off but, I don't know how to help you, we don't have a person that works here by the name on your rental contract, the other guy works two jobs and I can't get a hold of him, I have not had time to check I have other things I had to get done for myself off the clock and the list goes on. Very disappointed and dissatisfied with this UHaul experience that has not been resolved I have been told I will need to wait until the General Manager comes in tomorrow and speak with her. The employees have completely put it on the customer to correct their processing error.LARRY P.
El cliente no dejó un comentario.SERJIO G.
El cliente no dejó un comentario.WALTER K.
Great customer service from start to finishTRACY E.
People at this location were friendly and helpful. My rental experience was excellant!BRUCE M.
Unit wasn't sealed properly and some of my furniture was damaged and has mold/ mildew substance on itYULONDA S. | Overall Experience
El cliente no dejó un comentario.AARON T.
El cliente no dejó un comentario.David M. | First Impressions
I can't think of anything to improve. Will come back to this location again. Friendly and helpful staff.DAREN D.
El cliente no dejó un comentario.Keisha P. | First Impressions
We went to 13 locations on the map first and only one other was open. It was the one that showed to have the trailer we reserved but they didn't have one. We finally found this location which was out of our way but they location was excellent and the lady was very friendly and helpful. 1) On the trailer - it is against OSHA guidelines to twist chains but that is what they had me to do to pull your trailer. 2) since the chains are so long (and now twisted and heavy) they swing and unplug the cheap trailer plug you use. Uhaul should correct these issues before you rent trailers again.Martin H.
This location is always great and the equipment is in good order. I did not care for the remote pick-up/check-in process. I found it tedious and time consuming. I will pick up and drop off in the office in the future.Matt H.
El cliente no dejó un comentario.REIDYS S.
El cliente no dejó un comentario.Linda M.
Everything was great.GENARO J.
This location is always under staffed. There is always a long wait. The workers are very nice and helpful, but the location is too busy without the appropriate amount of workers.BRAD B.
El cliente no dejó un comentario.FOUAD AWNI D.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.Alexander C.
El cliente no dejó un comentario.WILLIE C.
El cliente no dejó un comentario.HARVEY S.
El cliente no dejó un comentario.ANTHONY S.
The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her serviceBernice B. | First Impressions
Significant delay in receiving service due to problem with computer system and delay in receiving support from upline support. This involved another customer. Manager on duty handled the issue with calmness and professionalism and managed to multi-task exceptionally well.JACK S.
El cliente no dejó un comentario.Ellis O.
The girl working the counter was very friendly and nice. She was very friendly and it made it nice after a long move.Bryant D.
I am extremely upset with U-Haul storage for one reason and it's the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn't due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I'm taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.Madeline O. | First Impressions
This is the 2nd tone we have dropped off a truck at this location and they are sooooooo amazing! They always get folks checked in quickly and efficiently. They are amazing. We have even gone back to this site for assistance with boxes and miscellaneous equipment. They are awesome!!MIKE F.
El cliente no dejó un comentario.Yvette R. | Overall Experience
Poor starting of the truck shitty service all around car transport not serviced had to go buy my own wd 40 so the stupid straps could come off the stupid tires very dissatisfied with uhaul service this time and on top had to use my own insurance service to jump off since 1800uhaul never wanted to show up only good part was actually leaving bc knowing they lost a great customer that rents a few times yearly over a 30 year span good bye uhaulâœŒðŸ’¯DONALD R.
Found some personnel not very friendly. I called to say I would be returning a truck later than stated earlier; this was not communicated to anyone. Not sure why I bothered to call. It was difficult to get/drive around the storage area with the truck until another vehicle moved. Not enough room to navigate in or out of your entry/exit area. Price was expected and reasonable.NORMA M.
Trailer tiedowns were old and falling apart. Wood needs to be replaced.TANNER M.
When the clerk says. No, we are not charging you for 2 days since you returned the truck on time, and you get a bill that shows you were billed for 2 days, because the Dolly was late one day. That dont sit well with me. Also, I was bounced around from pickup location to pickup location twice, once because they told me to come at 6 and the site was closed. When I called the uhaul customer service number the lady said to get to this other uhaul place in 15 minutes. Making me run around town when my rental was guaranteed to be there.CLIFFORD NIKOLAS B.
El cliente no dejó un comentario.ROSIE B.
Had to drive an hour away due to the original location not having the truck I needed. I was given extra miles and an extra day but I didn't need these. I believe I should have gotten compensated better for driving an extra hour just to pick up a truck that should have been where I was. I made a reservation for it nearly 3 weeks in advance.Mark B.
El cliente no dejó un comentario.Susan F.
El cliente no dejó un comentario.James B.
Low tire and terrible alignment of the ancient truck I used. Service was amazing, fast and friendly.JAMES W.
El cliente no dejó un comentario.Alexandra M. | Online Move In
Make sure that the pins holding the ramp on the trailer works properly. the holes that hold the pins were off center. I had to take a hammer to get the pin out and to put it back in. Other than that, it was a great experience.JAMES F.
El cliente no dejó un comentario.RICARDO C.
I think I was overcharged when I stopped it off. Based on this I would not recommend u-haul to anyone.Samuel S.
Mr Sharp was extremely polite, and knowledgeable. Our experience there was very Pleasent and efficient.PAUL V B. | First Impressions
El cliente no dejó un comentario.aleisha G.
El cliente no dejó un comentario.aleisha G.
El cliente no dejó un comentario.CLIFTON M.
My whole experience was just great ðŸ˜Š .. Ms Lee was very helpful, and pleasant too .. she introduced me to the brown tape which I now love .. thank you Ms Lee for your great service.Charlotte D.
Not enough people working, but the one that was was excellent. Parking is always a problem at this locationTeresa T.
El cliente no dejó un comentario.deanna w. | Overall Experience
Great serviceLESLIE S.
El cliente no dejó un comentario.Johanna G. | First Impressions
El cliente no dejó un comentario.Chris W.
Great staff give them a raise!Bruce W.
Quick and easy checkout! Helpful staff!Anthony P.
Reserved a climate storage unit. Was called 2 days before arrival being notified my reservation was given to someone else. Was offered another larger unit. Wasn't told the â€œnewâ€ unit wasn't climate controlled. RESERVATIONS DON'T MEAN A THING.. they are pointless. Be cautious when renting here if trying to reserve a space.JAY J.
I tried to use the fill up chart and 15 gallons ended up not being enough. Even though I went 10 miles under (and even though I had to drive 15 miles extra (from the revised pickup location determined by Uhaul), I still went 10 miles under my allowed mileage. I was hoping that would offset any extra charges for fuel.KYLE K.
El cliente no dejó un comentario.TERRI P.
El cliente no dejó un comentario.MATTHEW H.
El cliente no dejó un comentario.Michael G.
Drop off is congested and I was briefly blocked in by other people dropping off equipment. Staff was very helpful in fixing it, but the drop off could use some rearrangementDonald H.
El cliente no dejó un comentario.Earvin M. | Overall Experience
El cliente no dejó un comentario.Donna N. | Online Move In
El cliente no dejó un comentario.ZELDON H.
No commentDaniel V.
Upgrade your trucks.Gary W.
El cliente no dejó un comentario.JENNIFER O.
It was move with the greatest of ease from Austin TX to Waco Tx and then finally to West Palm Beach Fl. You guys have been great.Carlton R. | Overall Experience
El cliente no dejó un comentario.John C.
Checkin process was easy and young man was very nice and efficient.ROBERT K.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.Charlotte C. | Overall Experience
El cliente no dejó un comentario.RONALD M.
Staff was professional and helpful. Clean facility and this location has elevators which made the move safer and quicker. I would use this facility if I needed storage.SARAH H. | Overall Experience
Manager was greatBRADFORD LANE C.
El cliente no dejó un comentario.DEBORAH T.
El cliente no dejó un comentario.RAYMOND M.
El cliente no dejó un comentario.LARRY V.
El cliente no dejó un comentario.James J.
Great service!!GARY B.
El cliente no dejó un comentario.Cooper W. | Online Move In
Good efficient serviceCharles H.
Great staff! Very cordial and helpful!Chris D. | First Impressions
Awesome customer service.veronica e. | Overall Experience
Great service!Jordan W. | Overall Experience
Very nice and knowledgeable, made me feel secure to use service.Karla S. | First Impressions
This is the only time I have used storageDeborah B. | Overall Experience
A little difficult to get around with a 26’ uhaul, but everything else was great!DANIELA S. | First Impressions
Mr. Sharp went out of his way to make sure I had any help that was needed. He was extremely professional and courteous. He is the employee that everyone would want to working for them. I will do business again with Uhaul in the future just based on my experience with Mr. Sharp.William E. | Overall Experience
El cliente no dejó un comentario.Tracy B. | Overall Experience
The storage facility was always clean and well maintained accessibility was excellent!!!!Peter F. | Overall Experience
Elissa was nice and awesome! Would of gave a better rating if it wasn't for the mask tyrannyJohn B. | First Impressions
U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!Fredrick B. | First Impressions
The lady at office was excellent on.all categories.... letting me kmow how everything from top to bottomkayle h. | First Impressions
El cliente no dejó un comentario.Rita M. | First Impressions
El cliente no dejó un comentario.Isaiah H. | Overall Experience
El cliente no dejó un comentario.MELISSA G. | First Impressions
U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.david j. | First Impressions
El cliente no dejó un comentario.Patricia D. | Overall Experience
Alley was amazing!!!VINCENT W. | Overall Experience
El cliente no dejó un comentario.Deanna f. | Overall Experience
The staff has been extremely helpful and kindKAYE M. | First Impressions
No comment been great so far.Cory W. | Overall Experience
El cliente no dejó un comentario.Cris L. | First Impressions
El cliente no dejó un comentario.Shareka C. | Overall Experience
Attendant answered all questions and made sure I understood the policies. Facility was very clean attendant was professional and pleasant. I would recommend this facility even though I think rates are higher than I expected. I did a one way move so I got one month free coupon. The elevator was a great help. They had several dolly's there to use for move in. It helped make the move in smooth.SARAH H. | First Impressions
El cliente no dejó un comentario.Lee Ann C. | Overall Experience
I will be back next time I need storage! Excellent storage, excellent staff! ¡Gracias!Rodney G. | Overall Experience
El cliente no dejó un comentario.YULONDA S. | First Impressions
Help w/boxes, check in helpfully. Check out easy. No billing mistakedLynn S. | Overall Experience
El cliente no dejó un comentario.Tiffany T. | Overall Experience
the staff on duty was very helpful and gave me a chance to see what size would best suit me. Also I wanted ot check the unit itself and she helped me with the swipe card reader as well as inspecting the unit. I was very pleased with the whole experienceDon S. | First Impressions
All was great except the flooding that occurred and my unit that I had was flooded and the insurance on the u it didn't cover that. Staff great! But the lost I experienced was over $1,000zjohn w. | Overall Experience
During the virus outbreak. Things got bad and never offered a reduction but kept charging us . They stole my items . They called once to get our items being alone I had two days with no helpStephanie T. | Overall Experience
Love the Friendly and knowledgeable customer service staff.SHERRY C. | First Impressions
Staff, especially Allie, were extremely helpful. Didn't have to worry about belongings and their security.Aubrey V. | Overall Experience
Very well kept and maintained. Would absolutely use it again.Paul T. | Overall Experience
El cliente no dejó un comentario.Jessica B. | Overall Experience
The workers could work on being nice.Nick R. | First Impressions
I was in need of a storage unit. The had the perfect size unit at a good price! The convenient moving carts helped make our job easier in getting our stuff from the car to the storage unit! The facility is clean and secure. The office staff was extremely helpful and nice. I'd definitely recommend this location!Tiffany B. | First Impressions
El cliente no dejó un comentario.Bryan S. | First Impressions
El cliente no dejó un comentario.Michael D. | Overall Experience
El cliente no dejó un comentario.Miguel R. | Overall Experience
Two aspects of this storage place stand out--the air conditioning that actually works and the spotless bathroom. Great job, manager and staff!Cathryn S. | Overall Experience
El cliente no dejó un comentario.Tabatha S. | First Impressions
El cliente no dejó un comentario.Sydney D. | Overall Experience
El cliente no dejó un comentario.John C. | Overall Experience
I was well pleased with the storage area.Ivyan W. | Overall Experience
great serviceroberto z. | First Impressions
El cliente no dejó un comentario.Mary L. | Overall Experience
Very clean and great staffRICHARD P. | Overall Experience
El cliente no dejó un comentario.Daniel M. | Overall Experience
El cliente no dejó un comentario.David P. | Overall Experience
El cliente no dejó un comentario.deanna w. | First Impressions
El cliente no dejó un comentario.Dan L. | Overall Experience
The check in process was extremely frustrating. The code I was sent did not work, so I had to go into the office to check in. From there, I was told I needed to buy another lock for my unit. When I opened my unit the alarm went off, and there was a lock sitting in the unit. I tried to return a lock to the office, and they told me I couldn't return it. I'm also not confident that the access code they gave me works. Not worth the price; I will not be recommending this facility in the future.Christine A. | Online Move In
El cliente no dejó un comentario.Miguel R. | First Impressions
Very easyrobert m. | First Impressions
Some staff were not friendly and some were; overall just luke warm I felt. Not all of the staff was trained on did not always go the extra mile to help. The office was not opened all of the time because the one person on duty was "on the property" and no help was available at times when needed. Hours were not as good as the could have been, 24/7 access should not have to be asked for by the customer. Another big issue we had was the computer system kept dropping key info and we have to go to the office, if it was open, and have the keys reset because the network had gone down and data had to be reset. We have a climate controlled room here for about 2 years but most likely would not use this facility again.BENJAMIN M. | Overall Experience
El cliente no dejó un comentario.Thomas W. | Overall Experience
Crickets got in unitJACQUELINE T. | Overall Experience
My entire experience was great, except I had a unit that was by the office and every time I went there, there was a car parked almost in front of my unit. I asked several times if the employee could move their vehicle so I could get to my unit. Other than that, no complaints.JASON F. | Overall Experience
El cliente no dejó un comentario.Larry F. | Overall Experience
El cliente no dejó un comentario.Jessica B. | First Impressions
Would not let me return my truck there even though they said I could when I reserved storage. Employee was very abrupt about it. She said she didn't have room and that was the end of the conversation even though there was obviously places to park it all over the property. It seemed pretty apparent to me that she just didn't want to be bothered with equipment.Todd T. | First Impressions
El cliente no dejó un comentario.mark m. | Overall Experience
El cliente no dejó un comentario.Avery B. | First Impressions
Great service!Karen T. | Overall Experience
So friendly and helpful.mark m. | First Impressions
Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.Julia G. | First Impressions
The lady that helped me in the office was very friendly.fast and courteous. Thank you very much!Marlou S. | First Impressions
Sonja and team were always professional and very helpful.Randy R. | Overall Experience
Everything went smoothly and quickderalynn d. | First Impressions
Sonia Jenkins was a great help with the storage unit rental process.Very welcoming and polite with a great sense of humor.Two thumbs up!James B. | First Impressions
Mrs. Sonia is a very sweet, understand, yet down to business person and also a very down to earth person very greatful t to have had my belongings with them. The crew are also sweet and down to earth.Ashley N. | Overall Experience
Very friendly and helpful staff.Mark M. | Overall Experience
Other than closing up at 7 pm..we had a good experience here. We had come we with 2 rental trucks to move our.home. really enjoyed the climate controlled feature.Douglas M. | Overall Experience
Staff was friendly and very helpful, our needs changed and they always accommodated our needs.karen s. | Overall Experience
U-haul was a wonderful place to store our belongings while we needed a storage unit. I would definitely recommend and use U-haul if we ever need a storage unit again. The staff was also very friendly.LAUREN A. | Overall Experience
Unit facility and the storage unit are very clean and neat, and the staff are friendly.Ashley N. | First Impressions
This is our storage facility from now on! Clean and well maintained! Highly recommended.candyce b. | Overall Experience
The customer care was very helpful with our last minute urgent moveCarol R. | First Impressions
Thank s for your great serviceSheryl C. | Overall Experience
The clerk was super nice great customer service very pleasantSheryl C. | First Impressions
GraciasMiguel R. | First Impressions
Nice facility. Nice staffCynthia H. | First Impressions
Very professional and courteousKay P. | First Impressions
VERY clean, wonderful manager and great staff! Love that they have plenty of dollies to help with moving everything.Wendy W. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!