Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

1,744 comentarios

200 Texas Central Pkwy   Waco, TX 76712
(@ Hwy 84)

(254) 751-7019

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(254) 751-7019

200 Texas Central Pkwy
Waco, TX 76712
(@ Hwy 84)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Elisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

I was in a bit of a situation with timing and they was able to assist me and get me the help I needed with a storage unit and to avoid having a late drop off.

Damon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL M. 
Clasificación:
5.0

It was very clean and convenient. I also felt it was safe & secure. I would definitely use it again and recommend it.

Kim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG G. 
Clasificación:
3.0

See comments above.

Jeanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony i.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
2.0

The local person who I hired through UHaul had trouble with the staff in terms of picking up the U-Box and were not helpful.

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

I really could not recommend anything different. The man who waited on me was nice and handled everything in the office and then made sure that the trailer was ready and hooked up to my pickup correctly. Thanks for a great experience.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

derin l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  First Impressions 
Clasificación:
4.0

Make sure vehicles are cleaned

Randall B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

Nothing very convenient for me.

Darren D. 
Clasificación:
4.0

I enjoyed arriving at facility to find storage shed ready to move in. My storage shed came with free lock with move in for one way vehicle rental. My advice in the future let customer know where to get lock from on the reservation I standed in line to get lock and was told when I got to counter that lock was already in storage shed would have saved me 10-15 minutes other than that I enjoyed the experience

Glenford R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenford R. 
Clasificación:
2.0

Always misplace payments that was paid on time and made you pay late fees cause of lost payments

Dalton O.  |  Overall Experience 
Clasificación:
5.0

I wanted to rent a truck from Killeen (population over 200,000), no out of town 26' trucks available! I was sent on a wild goose chase to Gatesville, Texas then to Salado, Texas where a truck was reserved and given to someone else prior to my arrival at that location. I was sent 48 miles away to Waco, Texas. Actually, it was truly unbelievable. WOW!

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Thanks for everything

Moise W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

I really appreciate the service and again I'm sorry I mistakenly locked the keys in truck

Karen D. 
Clasificación:
3.0

My request wasn't granted like asked for at the beginning of the reservation. Very bad experience with the weekend uhaul call center. My representative was very rude and spoke over me several times.

Dineshia M. 
Clasificación:
3.0

The van I was assigned to pick up was blocked in by other vehicles and took a long time to get someone to move them so I could access the rental. Which in turn caused me to lose rental time.

Diane A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

The info sent to me was the wrong location, this cost me to uber since I had to go to a totally different location. Otherwise, employees were great!

Yovany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimber M.  |  Overall Experience 
Clasificación:
1.0

They told me 1/2 tank on gas. When I entered the truck, I noticed gas level just at 1/4 tank so I went back in to notify them of discrepancy and employee told me no worries he would take care of, when I returned truck I told other employee as the original one was not there. He, too, said no worries. But now I see you charged my credit card for gas as you all said you would not... I think either scam or something. Not happy about this. Steph Flynn

Stephanie F. 
Clasificación:
5.0

Friendly, and return went quickly!

Dalane T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryleigh W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie V.  |  Overall Experience 
Clasificación:
1.0

I moved all of my items out Saturday and Sunday of November 27th as I unpacked I noticed a few of my things have came up missing no one should have been in my storage my unit was 309 I discussed it with my husband and I called Monday evening to try to connect with somebody but I did tell the representative I did get in contact with what had happened and I was told to go up there the next day and let you guys know what happened someone went in my storage and took a few things I know what I brought and I've been paying you guys for a whole year to keep my items safe and a lot of my stuff came up missing so no I would not recommend you guys to anyone thanks hopefully I can get this resolved when I visit U-Haul tomorrow

Bernice B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Perfect drop off location. Will use them in the near future. Thanks! The Marshall family.

Johnathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jimmy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlotte t.  |  Overall Experience 
Clasificación:
5.0

Don or Danny was so helpful. He is very knowledgeable. The services he provided was excellent. He deserves a promotion .

Julie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY JON O. 
Clasificación:
1.0

When we initially moved in the unit they gave us was unavailable they then had to put us into units on the inside upstairs. When I went to go get in my storage unit the system still showed me in the one complete unit at the bottom outside so it was one headache after the other I was told that the staff member that originally checked us in was fired so it was just a mess the whole way but now everything is fine and we still use the facility. I just believe the process was ridiculous and half of the staff had no idea what they were doing but the general manager fixed everything so now everything is correct in the computer after 2 months

Samantha P.  |  First Impressions 
Clasificación:
1.0

I reserved a 10 × 20 but had to move into 2 separately units that were on oppositesidesof complex.. This caused my move to go over by an hour which ended up costing me an additional 400 dollars because the movers Were hourly. Horrible moving experience

Mark S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WINSON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kasonde L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

Great experience. Thanks

Christo S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kristopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKKI D.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

eliud l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESTER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Drop-off was easy and quick. The employees were kind and helpful.

Charles N. 
Clasificación:
5.0

Everything was done perfectly, great service, friendly staff, clean truck

KAYE M. 
Clasificación:
5.0

Excellent service from start to end. In the future if I need to move, I will not hesitate to use them again . Also the boxes were better than home Depot Very happy with service and professionalism. Thank you again.

teresa v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
4.0

Equipment was very clean!

ZENOBIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Best U-Haul experience I have every had.

Bryton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kerstin v.  |  First Impressions 
Clasificación:
4.0

The gentleman at the drop off location disconnected the trailer and parked it for me.

Marc R. 
Clasificación:
5.0

I am so thankful for this U-Haul storage unit being there for us. Very convenient location and accessible parking area for getting in and out. Climate control was excellent. The staff were very helpful and pleasant with customer service. Thank you very much.

Carol and danny C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

When I reserved the truck, I was told 59 cents per hour. I was charge 69 cents per hour. Would love that 10 cent refund

Michael L. 
Clasificación:
5.0

Great service very helpful. Great deal

Keith S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tavaris P. 
Clasificación:
5.0

Great staff and very friendly people.

minie s.  |  First Impressions 
Clasificación:
5.0

Kristopher made our experience super easy!

Aubrey K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john A. 
Clasificación:
4.0

So far experience was great

Alejandro C. 
Clasificación:
3.0

Marissa that works in the office was incredible. Always so helpful and super sweet. My only complaint is that some of my belongings got damaged while in storage and pushed back our move out date causing a delay on our move and an inconvenience of no mattresses to sleep on. I was able to get a claim filed and refunded for my mattresses being damaged. Aside from that, the office staff is lovely and the indoor facility was clean each visit.

Cheyenne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney W. 
Clasificación:
5.0

The after hours return your truck process was awful for me. Kept on freezing. Not working. It was just super hard and not user friendly.

Meghan B. 
Clasificación:
4.0

Everything was great at the facility. The only problem was the system communication after I did the online checkout when moving out of the storage unit. I kept getting notices that I was late in payment and that an additional fee was being placed on the account.

John J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE B.  |  Overall Experience 
Clasificación:
5.0

Helped me put the trailer in the right spot and disconnected it for me.

Jon M. 
Clasificación:
5.0

Renting both a storage unit and a truck was very easy. The staff was always friendly and helpfu.

Shawna L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy j.  |  Overall Experience 
Clasificación:
4.0

Today when I went to finish cleaning out, had trouble with my card being recognized and the outside sensor was not working, thus could not get in. Employees came immediately. But still not working when I left. This is the first time in over 5 years as a customer, had there been any equipment problems.

Dorotha W.  |  Overall Experience 
Clasificación:
5.0

Better communication between u haul facilities. Rental availability wise. Other than that, u haul rocks.

ARMANDO T. 
Clasificación:
2.0

This storage unit was an ordeal. We moved out in July and we asked the worker if there was anything else needed and they said no. The next month we got a bill for the next month. I tried calling several several times. On two occasions I finally was able to speak to someone and they said the manager would have to call me back to get the charge removed and the account closed. That never happened. I finally had to drive to the facility which is an hour and half away to talk to the manager. He was great and only took two minutes to close and reimburse me. He said no one ever let him know about the issue and to call me. Please make it easier to contact the stores, via email or something else. The calls do not work.

Shane R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda H.  |  First Impressions 
Clasificación:
5.0

I completely forgot her name, but the lady who works at the Texas Central Pkwy location is amazing. I was having a rough day and the last thing I wanted to do was go to U-Haul to rent a storage unit. She made the whole experience easy and enjoyable. A simple conversation about football teams was all it took to make my day a whole lot better. She has a way of connecting with customers that I can't even put into words. For that I am thankful.

Jimmy G.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Cecilia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie B. 
Clasificación:
5.0

Staff were excellent. Very helpful.

Jarrod M. 
Clasificación:
4.0

I like it that you have to clock in and out.

Veronica S.  |  First Impressions 
Clasificación:
5.0

Marisa and staff were very helpful and friendly. ¡Gracias!

Tony T.  |  First Impressions 
Clasificación:
1.0

The dealer made me change the mileage where I originally had said 30 miles he made me change it to 20 when I knew that it would be about 30 miles so he ended up getting an additional almost $40 from me. I did not get the utility dolly I requested. That's why I only gave one star and also rating it on the service at the storage service at the storage was very poor and they are very disorganized. Two times they gave me storage that was locked with someone's stuff in it and they wouldn't even come and take their lock off I didn't know that Uhaul was self service now. I had to go back twice to the office to let them know both storages they gave me were locked and they were sitting in the office and wouldn't come take their lock off so I had to do it

MARIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry M.  |  Overall Experience 
Clasificación:
3.0

While I waited 35 minutes past my reservation only to be told they didn't carry the size uhaul I reserved (and I was never contacted to pick up at a different location), I was given a bigger uhaul and it all worked out.

Dana P. 
Clasificación:
2.0

The storage facility did not honor the stated price. I was made to pay a higher price for a larger storage unit that I did not need.

Vidhya V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosayln w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel P. 
Clasificación:
5.0

Dropped off no problem

Barry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
2.0

Communication when issues arise! I arrived at 7 am on a tight schedule for the day, only to find out the trailer I had reserved 4 days before was broken. I had to drive 5 miles to another location which I had passed on the way to Waco. I should have been called and informed prior to that morning.

Greg V. 
Clasificación:
5.0

Excellent customer service, truck in perfect condition

RAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laureen C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

takia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey C. 
Clasificación:
2.0

I needed a U Haul to move from Waco to Dallas. I ordered a 15' truck which was great and I ordered an appliance dolly. They had the truck but no dolly which I really needed for moving washing machines. A utility dolly was offered instead, but no refund or discount. The lady at the front also wasnt able to scan my license and I had to do that. Nor was the payment kiosk performing adequately, we had to press the screen really hard and repeatedly to get it to work at all. Also when I went to get my truck, it was parked behind another truck so I had to get the lady up front to move the other truck, which is really inconvenient because the trucks are parked on the opposite end of the property from the main office. Also I ended up overfilling on gas. It would be nice if you guys could post somewhere in the vehicle how big the gas tank is and avg. MPG. I imagine that works out great for y'all but I'm out 40 extra bucks so just an idea for improvement for your customers. All in all, truck was good, the rest was poorly managed, poorly maintained, and just inconvenient at every opportunity.

Robert S. 
Clasificación:
3.0

The staff was short and unhelpful both on the phone and in person. I was assigned an ADA unit without my knowledge and when I called to simply tried to understand what that meant and if I could change I was met with resistance and rude behavior. My wife and I spent 3 hours unloading our UHaul and had a few small items outside the sliding door. A U Haul employee came over to say the doors close at 8 and we said, "No problem, we'll just get those last few items inside!" When we came back 30 seconds later at 7:55 he had already locked the doors. It would have a simple courtesy to give us 2 minutes to pull the remainder of our things in.

Mike D.  |  First Impressions 
Clasificación:
5.0

Girls were extremely helpful and provided help for a first time user.

DONALD J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

These ladies rocked! After arriving to their location to return our U Haul, I explained our truck had some issues and we didn't know what to do, because this was not it's original return destination but we didn't feel safe continuing to drive it. The ladies checked out the U Haul and were appaualed that we were even given this truck. They immediate stepped into action guidinging us in the right direction. They were patient, calm, collected, and very informal.

Emily D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Royce L.  |  Overall Experience 
Clasificación:
4.0

Not a thing. Great experience.

Debbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
5.0

Provide locks for rent for the small box trucks

Carole A. 
Clasificación:
3.0

Drop off location was busy, didn't seem to be concerned about containers and trucks blocking lanes through area. Didn't really have customer service at either location.

Dawn I. 
Clasificación:
1.0

First time I was there, there were two female members of staff. They were in there bickering about who's working what shift and more concerned with one another's schedule then helping me get my unit setup. They took forever. One of them had their vehicle parked on a U-Haul trailer right in front of the office. Once I finally got my unit set-up, I had to wait for them to finish arguing before she came out to them back her car off the trailer, then park it, then hop in her U-Haul truck and then finally move out of the way so I can begin offloading some of my belongings into the unit. My second time I went there to actually finish placing my belongings in the unit, it had a lock on it saying that the bill hadn't been paid. I literally just opened the unit the weekend prior and made payment at that time...? I go in the front office and he tells me that wasn't my unit and I tell him that's the unit the woman walked me to and opened for me to place my lock on it. He pops off the hold and asks that I use my key to see if it worked on the lock and so I did, and it worked. He said the account must've been set-up with the wrong unit. The girl that was there my first day was so busy arguing and wondering who's working what shift that she walked me to the wrong unit. I was flying back and forth out of states so had i shown up at a time when the office wasn't open, this would've thrown off my entire travel plans as I was only there for that day to move my belongings in the unit. Am so surprised of the lack of sense of urgency your staff demonstrated and that their work schedule was so important that they thought it was warranted for me to hear as I stand there waiting to be assisted. Then they have no focus on the task that I get walked to the wrong unit...

BillyRay H.  |  Overall Experience 
Clasificación:
4.0

The gentleman at the Waco location I spoke with was very pleasant. He told me a gas credit could not be provided due to the rental coming from a different location.

Matthew V. 
Clasificación:
3.0

Old equipment. Poor staging of the equipment. Employee could not move other equipment to get the trailer free. Poor equipment management.

Brent D. 
Clasificación:
5.0

Quick and easy process, Staff was very helpful.

Shawna L.  |  First Impressions 
Clasificación:
5.0

Kris & Marissa, what a great team! Very professional and friendly. My second time renting there and I will definitely recommend and rent again should the situation arises. Thank you for your help in assisting me with my storage needs!! Thank you kindly, Gayl Hobbs 

gayl h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandra B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Professional. Fair price, and was always notified well in advance of any changes in pricing or procedures.

Chris D.  |  Overall Experience 
Clasificación:
5.0

The staff and particularly the manager was very helpful. Fast and efficient, explained everything, and took care of us well.

Steven B.  |  Overall Experience 
Clasificación:
5.0

Great agent who was very professional, helpful and working very hard! Take care of that guy - as you want to keep him on your Team!

Glenn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

dakota d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

I had to wait for almost an HR before was given a replacement truck which I had never intended to make reservation for. I?booked online 24 hrs before the scheduled pickup but the van couldn't be given to me because of some glitch in the systhem that they couldn't fix. So after an HR wait at the pickup location they have me a replacement truck that I was interested but had has no choice but to get it or cancel. The truck was so bulky and large to handle on The road and it's breaks had issues as well. Hard to handle on the road with breaks were loose and wouldn't come to stop at ease. I had to drive the truck as slowly as possible as to be able to handle it properly . it was horrible experience driving that bulky truck. I m not satisfied with the product or the service. I would call the corporate office for a refund.

Mamoon R. 
Clasificación:
4.0

I asked for a double trailer and made a reservation with one, but when I got to the store, they only had a single trailer.

Thomas R. 
Clasificación:
4.0

Overall, I was satisfied. Only ding I can give is that the truck I rented was pretty beat up. That said, it amounted to just little nuisances that day and didn't affect my move or the operation of the vehicle. Otherwise, the vehicle was clean and worked for the short time I had it. Seems like a previous renter(s) treated it poorly.

STEVEN L. 
Clasificación:
2.0

Had a reservation yesterday at 6:30pm 7/25 to pick up truck and got to the store, it was all locked up even though the sign indicated 7:00pm was time it closed. I waited for 40 minutes and no one ever opened to door. Called the 800 number and they really didn't care either. Bad customer service. Manager was in the location today and stated there were lots of people upset for the same reason, he would speak to the employee. He didn't see too concerned. Seems to be a UHAUL practice. It through off our entire move.

Kathleen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zabdiel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier S. 
Clasificación:
4.0

El cliente no dejó un comentario.

angel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiting W.  |  First Impressions 
Clasificación:
1.0

This is by far the worst moving experience I have ever had. I went with U-Haul/U-Box because of how long the company has been around and because I believed I would save money, how wrong I was. I was initially quoted $5800 for 6 containers which I were told would hold the contents of 1-1.5 bedrooms so I told the clerk how volume I had based on a 10x30x10 storage unit and a 1 bedroom at a different location. I was told that should be plenty, then I tried to book loaders through a website recommended by U-Box called movinghelp.com I told them I had already selected a provider but they insisted I should book through them because that was the only way I could get my containers delivered, packed and picked up the same way. I went with their suggestion despite price being $400 higher that provider I had selected initially. There were two charges for the moving help since there were two locations I got charged twice for the most expensive location and then had to wait several days to get my money back and had to go contract the single bedroom site on my own as the window to book with them had passed. I call a few days days later and got passed around from clerk to clerk because it wasn't their department or didn't know who's dept. it was with a 20 minute wait between calls. At any rate they did not have my order correctly done and had to call several times to get it fixed. Finally pack out day came 2 additional containers were required and suddenly my price went from $5800 to $9876 or thereabouts. I inquired why and was told that was the going rate that day. I insisted it wasn't my fault as I was told 6 containers would be enough and since they weren't the additional two should be charged at the same rate. I was told I would have to speak with a manager because it was beyond their control. Another slew of calls over several days transpired before I got a lead for the president of the U-Box and attempted to contact him but my calls went unanswered. My pack-out arrived a couple of weeks later and despite the fact that I requested to speak with the president to review charges they attempted to charge the whole amount to my checking account on several occasions but it was over the limit of my ATM so it got declined luckily. Every time I called trying to solve the issue instead of a call back I get U-haul trying to charge my account for the whole amount. Delivery to my house was not included in the price so I went to try to pick up a couple of containers to get started and was met by a rude and useless assistant manager who stated I could not get anything until I paid and I insisted I was ready to pay a fair amount not the inflated price and that their president would call back. It was until I called threatening with a lawsuit and my Wife left a nasty review that that president called back and stated that someone would be in touch that same day to fix issue, that was on Thursday, no call; Friday afternoon came no call so I called back to follow up and he stated that they had probably forgotten. Meanwhile by the time he called back I had already paid the full amount since my household good were being held hostage. I made a full payment on Wednesday but was informed that I could not pick up my containers as they had no trailers available until the next Monday and that if I wanted them it would have to be then. I took Monday off work and contracted help to help me offload containers which by the way when I initially reserved the boxes I was told I'd be able to get a complementary trailer that carried two containers at a time, when the Monday came the trailer was only good for one container and they started looking for my container when I arrived. The rude assistant manager was serving as a manager/receptionist and forklift driver. I was only able to pick up only 4 cointainers and had to pay full fair the contrated help though they sat around most of the day weighting for containers but she didn't care. Finally an external manager named Michelle Mitchell was able to help and we ended up getting the rest of our containers the next day with the final one being delivered by U-Haul as they hadn't been able to locate it while We were actively retrieving them and so another day went by with me paying for labor that almost didn't work. In total I paid $9876 for shipping $1600 in california for packing it and $1100 in TX for a total of $12576 and was later refunded $2368.50 which left me with a grand total of $10207.50 give or take a few dollars. Not to account time taken off work and the hours spent on the phone. DO NOT LOOK TO UHAUL-UBOX for help and or savings I give them a big 0 out of 10. I could hace paid a full service mover for that amount. I want to thank Michelle and Marcus for their assistance.

Santiago A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gilda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY S.  |  Overall Experience 
Clasificación:
4.0

The guy that helped at the facility was very helpful. There does seem to be a disconnect between the reservation system and the facility. We reserved a 10x10 but there was not one available when we got there so we had to upgrade to a 10x15 which costs more money. The rep at the site did help us by offering our first month free. We also had a lot of trouble checking out the truck we rented online and even more trouble checking it back in. The guy that helped us with checking it out was very helpful. The woman that was there when we dropped it off was not helpful and was very rude. She blamed us for not taking a picture when we picked up the vehicle even though we were not told to do so. She was also very rude to the employee she called on the phone in front of us. She told us to give her the keys and said nothing else. I was very disappointed in her customer service.

Michelle C.  |  First Impressions 
Clasificación:
3.0

Way too expensive and after 6 months received a rent increase. Took my belongings out as this small unit was almost twice as much as my larger 12x15 unit in Gatesville. It worked for what I needed but way too pricey.

cary c.  |  Overall Experience 
Clasificación:
1.0

They mixed up my move in and I had to keep the U-Haul truck an extra day.I ordered two units it only gave me one.

Alex L.  |  Online Move In 
Clasificación:
5.0

Need my 67$ credit back soon tho

Jake P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia A.  |  First Impressions 
Clasificación:
3.0

Staff is slow. Office seems understated. System is slow. Takes too long to just purchase boxes. Trucks were always blocking my storage and it would take a long time for the staff to move them. Everything else was okay. No other issues or complaints.

LaTonja T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lafonda T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexandria O.  |  Online Move In 
Clasificación:
5.0

excellent 5 star

Orlando P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin D.  |  First Impressions 
Clasificación:
5.0

Chris is Awesome at what he does! Very professional for U-Haul he deserves to be the top for A-1 customer service. Thank You Christ ! Samuel was there also he was very professional as well he was so helpful I appreciate him as well thank you guys for a job well done for me!!

Sharron M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

MARCELLA T.  |  Overall Experience 
Clasificación:
3.0

Ml

RONALD S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evonne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Takia P.  |  Online Move In 
Clasificación:
5.0

People we're very accommodating for our needs! ¡Gracias!

dean r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

janie l.  |  Overall Experience 
Clasificación:
5.0

Everything was just great , over the yrs I rented storage s , everyone has always been very nice & help full

stacy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa L V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley H.  |  First Impressions 
Clasificación:
5.0

Chris was very helpful & professional, I will recommend this location

tammy j.  |  First Impressions 
Clasificación:
4.0

Kris and Shawn are awsome, great customer service, you can tell they work as a team, they helped several customers at the same time, however made us all feel as though we were on a one on one basis, Great vibe these two need a bonus

Ava C.  |  First Impressions 
Clasificación:
5.0

Very well secured place and felt safe storing things there. You guys are a cut above the rest with security and entrance procedures.

Ian B.  |  Overall Experience 
Clasificación:
3.0

It's always a uhaul truck parked in front of my storage.. I have to get them to move it..

Keisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula M.  |  First Impressions 
Clasificación:
5.0

was great, just no longer need. thanks!

Ryan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL R.  |  First Impressions 
Clasificación:
5.0

Excellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Gracias.

david j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis O.  |  Overall Experience 
Clasificación:
5.0

Cart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.

Ian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee Ann p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan R.  |  Overall Experience 
Clasificación:
5.0

Great place and easy access. People were very friendly and helpful. Loved the building and ease of access!

JAIME D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Overall Experience 
Clasificación:
4.0

The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.

Lisa L V.  |  First Impressions 
Clasificación:
5.0

Nice place….nice people! Thank you for your services!

Leah F.  |  Overall Experience 
Clasificación:
5.0

Great staff, Informative and helpful

ROBERT R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Did not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.

RUSSELL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy b.  |  First Impressions 
Clasificación:
2.0

Terrible experience

Felicia P.  |  Overall Experience 
Clasificación:
2.0

We have used this facility twice. We booked indoor climate controlled unit. The first time was seemless and our things were in good shapre when we moved out. The scond time was not a good experience. We showed up in May with 2 car loads of things to store with a reservation that we booked on line. We were told that they would not honor that reservation for climate control as there were no left. We had to catch our plane so had not other choice but to take a larger non climate controlled bay that cost nearly double!! When i spoke to the manager they gave us a slight discount but did not make up for the difference. Also when we picked up our things many of the linens were ruined as they were covered with spiders grasshopers and had a smell that was not removed with washing. Unfortunately we can not risk booking with them again.

Johanna G.  |  Overall Experience 
Clasificación:
5.0

I was going to write a letter...but this will do. I want to commend you on a business well run. Your storage facility was safe, very clean, reasonably priced and one of the best experiences I've had with a business in a very long time. I also want to commend you on a very friendly staff that helped make the time my daughter ran out of housing at college less stressful for us...thank you and well done!!!!!

Margaret O.  |  Overall Experience&t