Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

820 reviews

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Deal with one customer at a time and not be on the phone with another, thats rude.. The 20 foot truck I rented had nothing but problems stalling while driving.. electrical issues lights flickering airbag light and service light kept coming on. Starter went out at final destination thank God. Over all poor maintenance.

VALERIY R. 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
3.0

The only thing I had trouble with was the managers above that workers at the store they messed up my reservation and I had to call the head office to get your traffic or whatever it is to release the truck to me and it wasn't even the same truck I needed and then I was overcharged because you guys gave me a smaller truck then what I asked for that I reserved and gave me a hassle when I sat in the room for 2 hours waiting for the people there Olivia and Jacob they were having a conversation over and over again with the people from the traffic line to get me into this truck that was smaller than I asked for and then I got overcharged for it so I don't know what to say about the managers over the the workers in the store but the workers were wonderful the management of the ones a little messed up thank you have a good day

Vera P. 
Rating:
2.0

First they changed my reservation from a 24/7 truck share, then they changed a two day contract to a one day and didn't tell me, and lastly, they changed the van type to a smaller van. Im massively unsatisfied with this, and if i had had time to go with any other location on that day, i would have.

Jessica A. 
Rating:
5.0

It was perfect service verry happy

Brittney G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
2.0

Incorrectly charged an extra day - manager did not correct. Now, I have to deal with it.

Lorne C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Charged $60 for going 7 miles, On top of truck rental of $44 dollars. Refund me or lll call the bank!

JOHNNY S. 
Rating:
4.0

Customer did not leave a comment.

Molly E. 
Rating:
5.0

Everyone there was awesome…

TODD ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

NILA G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The truck had a lot of damage, you could tell it has been used a lot. The drivers door wouldn't open, I had to climb in from the passenger side.

Janell R. 
Rating:
4.0

Website for reservations could use some work. Too many ads up front rather than just an order selection. Location staff was great.

ALEX M. 
Rating:
5.0

They are awesome…

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Keep your employees happy and safe as you have been and they will perpetually provide the excellent service that they do! From my understanding, there has been a rationing of crimes at the store and area. Your employees seemed concerned, but still delivered great service. Please give them higher salaries!

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
5.0

I had a flawless service thank you for helping me out

BEVERLY ANNE M. 
Rating:
5.0

I usually don't do these surveys. But there's always room for exceptions. U-Haul is that exception. I think any company that uses operators with customers should have those operators trained by U-Haul! I am 67 years old and I don't think I've ever dealt with a company as professional as courteous as U-Haul. They bent over backwards to meet my needs very professional. U-Haul it was truly a pleasure doing business with you thank you thank you so much for your professionalism for your help for your courtesies and understanding God bless you all

WILLIAM M. 
Rating:
5.0

I love your workers and how they handle pain appreciate it and I thank you all have a blessed weekend and I will refer my friends to your location thanks again 5

DEONDRAY E. 
Rating:
5.0

Jacob was amazing!

Robin T. 
Rating:
5.0

layla ealy and all the staff were very helpful. i highly recommend this location.

WALTER J. 
Rating:
5.0

Customer did not leave a comment.

PETER JOHN M. 
Rating:
2.0

Wrong key for padlock included. Had to go back to pickup site after getting to move site. No discount for trouble.

Kyle P. 
Rating:
5.0

Fast check in and check out.

STEVEN M. 
Rating:
5.0

i like renting here

Steve B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Both people working were super helpful and personable

SOPHIA M. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

in a pretty bad area. but the workers were helpful, hardworking, explained things well, friendly, honest

JEFFREY S. 
Rating:
4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Nothing, had a flawless experience, and the service reps were great and very helpful. Thanks!

MATTHEW C. 
Rating:
1.0

I have been charged double what I was quoted, double the mileage as well. I called the 1-800 number and requested a call back. 61 mins later, I was called back and immediately hung up on. This has been a horrible experience.

Elisabeth C. 
Rating:
5.0

Super friendly and helpful staff made the process really easy

Michael C. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Hollis D. 
Rating:
5.0

They were awesome…

TODD ALLEN B. 
Rating:
4.0

We recieved solid help on drop off..we could not get uhaul assist during our travel..lights did not work and car trailer was broken..

Trevor P. 
Rating:
3.0

I Still have not received my email receipt for the charges.

DENNIS S. 
Rating:
5.0

The young lady that help me was awesome….!

TODD ALLEN B. 
Rating:
1.0

Rude

TRI N. 
Rating:
3.0

Customer did not leave a comment.

Janely E. 
Rating:
5.0

Great staff.. Manager is hard working and friendly.

RUSSELL S. 
Rating:
5.0

Thank you for the professionalism ad service.

SULAIMAAN F. 
Rating:
2.0

I was double charged for my previous rental and was told once I informed the manager that she would look into it and reverse the charges. I still have not received a refund...

Paul V. 
Rating:
5.0

Very friendly staff

Andrew A. 
Rating:
5.0

There's no ramp!! I just assumed for a trailer there would be a ramp. You should definitely offer them for rent. We are going to struggle hard next week when we have to rent again.

NICOLE C. 
Rating:
4.0

Pick-up and drop-off went smooth.

John Z. 
Rating:
4.0

The entrance was not very inviting. I wasn't sure I was in the right place and since the counter was not visible from the entrance it made me feel uncomfortable. The employees were great once I confirmed I was in the right place.

GEOFFREY K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

n/a

Cameron M. 
Rating:
5.0

I could not find a phone number to speak directly with this location which was quite frustrating. Once I was there in person, the staff were great. They were quick, efficient, attentive, and friendly.

STEVEN Y. 
Rating:
4.0

Maybe figure out the exact amount of gas needed with a conversion from the chart to gallons.. (how many gallons in a tank)

SEAN THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Nguyen H. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE G. 
Rating:
5.0

This location was great, but the first location was horrible and should be closed down and hire all new staff.

JOHN ROLAND D. 
Rating:
4.0

Customer did not leave a comment.

Hollis D. 
Rating:
4.0

The customer service reps were extremely helpful and friendly. They accommodated all our needs!

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Made a reservation online but still had to wait one hour and the truck reserved was not available. Was charged in additional $30 for fuel that was unexpected.

DARA A. 
Rating:
5.0

Nothing. Cory was very helpful.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

SHERYMICA G. 
Rating:
5.0

I ended up with no help to load or unload my truck and needed to keep the truck longer and I was given the most understanding agent on the phone, she made me feel better at the end of the day. It's stressful to have to move and know you have to get the truck back by a certain time and she made me feel understood. Thank you again.

DANIELLE M. 
Rating:
1.0

I had a reservation but the truck size I reserved was gone. The staff told me I can go somewhere else or pay more money for a larger truck. Your reservation system is a scam to bring people in and then force them to spend more money.

JOSEPH L. 
Rating:
5.0

Both employees that helped me were friendly and efficient. A+

CLEVELAND T. 
Rating:
3.0

trailer was a bit banged up. the attendant was pleasant but certainly need more people there. I was there at 7am and she still seemed short handed.

Denis D. 
Rating:
5.0

Excellent customer service

MICHAEL R. 
Rating:
2.0

The employee at the location failed to remove the lock off the roll up door. In the end this actually cost me several hundred dollars in moving costs. I returned the rental and did not even use it for its purpose as the roll up door was pad licked.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
3.0

Trailer had a cigarette in it and wasn't swept out. It was t in the best condition but they arebused a lot. It did the job and that is what I needed. The location is in a bad area. It was the only one that had the trailer I needed for the day. I was able to get the job done and that is what counts. People were friendly and helpful.

Daniel C. 
Rating:
5.0

Fastest and most efficient rental experience I have ever had renting with UHaul. Usually, I don't look forward to getting through all that paperwork. Maybe because I had set up an account ro something before, but this was the best. And I was in a hurry to get started. So it was great that it happened.

STephen P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD B. 
Rating:
5.0

The young man that helped us on 9/12/2021 at 3 pm was SO sweet and SO helpful. Very knowledgeable about the business and equipment. Both the young woman and older man that helped us return the equipment Monday, 9/13/2021 at 1:00 pm were very courteous and helped us get the trailer turned in quickly and efficiently. They too were very knowledgeable about the equipment and business. All the employees at this location ctyally seemed proud to work for Uhaul. We have rented many, many Uhaul trucks and trailers, but this location and the employees were the best ever! This will be our new go to location for truck/trailer rentals in the future.

John L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

In and out. Quick and painless

ERIC M. 
Rating:
5.0

Front desk lady was very kind, professional and very knowledgeable.

NICHOLAS EDWARD R. 
Rating:
5.0

Great customer service

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
1.0

Very upset about the service I received at this location amd the way the process worked. You are putting lives at risk.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

The employees are friendly and helpful. This location has long hours of operation and is just blocks away from a gas station, which made gassing up before returning the vehicle easy. Additional signage in the parking lot indicating where the front door is located would be good.

SUSAN EILEEN M. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Update description of the lockbox to “southeast side of the building”. Drove a lap around the parking lot looking for it before looking closer at the picture and finding it. No big deal. Thanks for a great moving experience!

JAMIERSON T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS T. 
Rating:
5.0

The young lady helping us was so incredibly friendly and personable. She even called when we were late picking up the vehicle.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

U-Haul should wash all vehicles between rentals, just as they do for rental cars (i.e., at rental car agencies). In a metropolitan area with very high traffic volumes like Seattle-Bellevue-Tacoma, clean windows. both inside and out, are a key to safe driving. You charge top dollar for your moving vehicles, like trucks and cargo vans...but they are always filthy!

DARIN S. 
Rating:
4.0

The site was miles away. There was a Uhaul place a few blocks walk from my location. Not exactly customer need based service in terms of convenience.

Kevin J. 
Rating:
5.0

The company of U-haul needs to fix the website so people don't order trailers too big for the vehicle they are using. I was downgraded at the location because they felt it unsafe.

JAMES P D. 
Rating:
4.0

Considering this was not the location I chose and out of my way at least make sure the requested equipment/add-ons are in the truck. The guy was friendly and very courteous

Sheena J. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Lauren was very helpful straightening out my reservation after the U Haul computer system had missed it up. She was friendly and competent.

JOHN B. 
Rating:
2.0

Van was dirty when I picked it up. I sweat it out when I was through but I was still charged a cleaning fee

THOMAS ARTHUR P. 
Rating:
5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  First Impressions 
No reviews have been submitted for this location.

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