Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

963 comentarios

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/17/2022 - 5/19/2022: 9:00 a. m. - 7:00 p. m.
  • 5/20/2022: 9:00 a. m. - 8:00 p. m.
  • 5/21/2022: 9:00 a. m. - 7:00 p. m.
  • 5/23/2022 - 5/26/2022: 9:00 a. m. - 7:00 p. m.
  • 5/27/2022: 9:00 a. m. - 8:00 p. m.
  • 5/28/2022: 9:00 a. m. - 7:00 p. m.
  • 5/30/2022 - 6/2/2022: 9:00 a. m. - 7:00 p. m.
  • 6/3/2022: 9:00 a. m. - 8:00 p. m.
  • 6/4/2022: 9:00 a. m. - 7:00 p. m.
  • 6/6/2022 - 6/9/2022: 9:00 a. m. - 7:00 p. m.
  • 6/10/2022: 9:00 a. m. - 8:00 p. m.
  • 6/11/2022: 9:00 a. m. - 7:00 p. m.
  • 6/13/2022 - 6/16/2022: 9:00 a. m. - 7:00 p. m.
  • 6/17/2022: 9:00 a. m. - 8:00 p. m.
  • 6/18/2022: 9:00 a. m. - 7:00 p. m.
  • 6/20/2022 - 6/23/2022: 9:00 a. m. - 7:00 p. m.
  • 6/24/2022: 9:00 a. m. - 8:00 p. m.
  • 6/25/2022: 9:00 a. m. - 7:00 p. m.

Show All Hours

Servicios en esta ubicación:

Contáctanos

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/17/2022 - 5/19/2022: 9:00 a. m. - 7:00 p. m.
  • 5/20/2022: 9:00 a. m. - 8:00 p. m.
  • 5/21/2022: 9:00 a. m. - 7:00 p. m.
  • 5/23/2022 - 5/26/2022: 9:00 a. m. - 7:00 p. m.
  • 5/27/2022: 9:00 a. m. - 8:00 p. m.
  • 5/28/2022: 9:00 a. m. - 7:00 p. m.
  • 5/30/2022 - 6/2/2022: 9:00 a. m. - 7:00 p. m.
  • 6/3/2022: 9:00 a. m. - 8:00 p. m.
  • 6/4/2022: 9:00 a. m. - 7:00 p. m.
  • 6/6/2022 - 6/9/2022: 9:00 a. m. - 7:00 p. m.
  • 6/10/2022: 9:00 a. m. - 8:00 p. m.
  • 6/11/2022: 9:00 a. m. - 7:00 p. m.
  • 6/13/2022 - 6/16/2022: 9:00 a. m. - 7:00 p. m.
  • 6/17/2022: 9:00 a. m. - 8:00 p. m.
  • 6/18/2022: 9:00 a. m. - 7:00 p. m.
  • 6/20/2022 - 6/23/2022: 9:00 a. m. - 7:00 p. m.
  • 6/24/2022: 9:00 a. m. - 8:00 p. m.
  • 6/25/2022: 9:00 a. m. - 7:00 p. m.

Show All Hours

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Leila was competent n congenial.

Gregg A. 
Clasificación:
5.0

This was a fantastic location to drop our U-Haul! The drop-off was easy and stress free. Everyone was knowledgeable and friendly. I would use this location again and recommend it to friends.

Genevieve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE W. 
Clasificación:
3.0

Your app should take most of the blame for the mediocre service I received. It seems you feature for uploading photos like my license or the dashboard read outs are too much for it to handle while I had excellent connectivity with my phone service. I also have to wonder why my pre-paid order isn't organized and ready to go. I actually forgot about the boxes & tape I ordered so I had to return to the facility and grab them adding $4 to my bill for the $,99 per mile charge. When I rented here on 2020 the staff was excellent. ¿Qué sucedió?

Stephen M. 
Clasificación:
5.0

GREAT SERVICE! Return customer for sure.

Siaosi S. 
Clasificación:
5.0

Open earlier

Daniel W. 
Clasificación:
3.0

Smelled like cigarettes.

Seamus H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn B. 
Clasificación:
5.0

Location was a little sketchy with a few homeless/mentally ill people wandering around. The manager, Laeyla Ealy, was great. She opened the office a few minutes early and checked us in for our trailer rental very efficiently and knew her stuff when she helped us hook up! Same holds true for the next day when we rented a 26 foot truck at her location. She is good!

David M. 
Clasificación:
2.0

Was “guaranteed” a 15ft vehicle but was not provided one and was forced to downgrade to a smaller model. This results in more miles being used due to multiple trips. Thus resulting in a higher overall cost. (Was told I would be compensated with discounted miles, but was ultimately charged the normal amount regardless.)

Angel V. 
Clasificación:
4.0

Layla was amazing! Friendly and helpful!

Lisa B. 
Clasificación:
5.0

The customer service I received at this location was fantastic! Friendly, knowledgeable, and definitely would return to this location for future rentals. 5 Stars!

Geoff or Rachel A. 
Clasificación:
1.0

Over charged me truck was not only dirty there was a empty beer can in the cab behind the seat didn't know it unwell I cleaned it out

John C. 
Clasificación:
3.0

I reserved a 10' truck at 12th and L, they called me saying they didn't have a truck for me about 3 days later and told me there was a truck for me at the Tackma dome location. Due to this being further away from my house it ended up costing me an extra $10 ish + gas, which isn't isn't ridiculous, but kind of a bummer. The two women working in the evening on 4/30 at the tacoma dome location were delightful though, they deserve raises.

Ashley M. 
Clasificación:
5.0

Great services

Mary L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

I would recommend this service, your service is number 1. Thank You

Terry H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Virginia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

The employees were so helpful, made excellent recommendations, & so nice & friendly. We'll use these people again & again.

danny O. 
Clasificación:
5.0

The staff was professional and friendly. They made my experience smooth and easy.

Justin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODOLFO H. 
Clasificación:
5.0

They were hitching my trailer before I could make it into the store. Couldn't have been more polite or efficient. Everyone working was very helpful. Best experience I have ever had with uhaul.

J O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

The well-trained Staff makes this location a very good place top rent a vehicle.

Hollis D. 
Clasificación:
5.0

Staff was very accommodating/helpful. They made sure i had everything i needed for my move. They also made sure I understood the contract/charges before and after. Staff showed professionalism and great customer service

Tavia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

The employees went over and beyond to help out.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

My experience today was the best of a series of excellent experiences at this location. Well-Staffed and Well-Trained.

Hollis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolai K. 
Clasificación:
3.0

Provide a correct rental receipt! I did not receive a rental receipt, I was sent my original estimate receipt and was over charged!

Anna K. 
Clasificación:
5.0

Laeyla was bright, courteous, friendly, organized, and quick. My rental and return could not have gone smoother.

Jeffrey C. 
Clasificación:
5.0

Go 702077 whooooooooooooooooooohoooooo!

Laeyla E. 
Clasificación:
5.0

The truck I drove was a 20ft that shown 105,000 miles. Steering was very sloppy. Under a full load the problem was worse. The gal that helped me was extremely helpful and friendly. I would recommend to a friend just believe I got a truck that needed some repair with the steering. I have driven many trucks and was fine with the issue. Someone not used to driving trucks may be a different story. Jimmy

Leanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tami K. 
Clasificación:
5.0

I liked the people, and how efficiently they handled the pick up and drop off. I liked being able to get quickly through to someone when I called with questions. They will be a first choice for me in the future. Gracias.

Nikolai K. 
Clasificación:
1.0

Doors wouldn't unlock. Ignition was screwed up. Truck was trash

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

terri G. 
Clasificación:
5.0

Great customer service with a smile

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floridel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

The lady who helped was extremely helpful and nice. Very pleasant experience. A lot of vehicles and i was able to rent a vehicle same day.

Jorge G. 
Clasificación:
5.0

The manager you all have here is wonderful. Super helpful and kind.

Ian L. 
Clasificación:
1.0

The guy forgot to add the furniture pads.

sistla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Very good experience. Staff was very helpful and a pleasure to interact with.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

Nada

DANIEL B. 
Clasificación:
5.0

FIX THE PHONE APP. I was unable to check out truck. Had to go to counter. When I tried to check in truck in Moses Lake same problem. It wasn't as picture taken, so I did and up loaded. Then the program told me to take a picture again. After more than 50 minutes trying my wife told me to stop and just leave the truck. So I just left the truck and put keys in the box and called and left a message on phone I had returned truck.

Richard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyndell M. 
Clasificación:
3.0

Make sure the equipment is cleaned.

Chia C. 
Clasificación:
5.0

Excellent customer service. Very friendly and helpful staff.

Terrence S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollis D. 
Clasificación:
5.0

The agent was very friendly and knowledgeable. Very pleasant to work with you must know you have a Gem.

Nikki G. 
Clasificación:
4.0

Nothing! The employees are always very cheerful and professional. My experience was very quick and easy.

Victoria K. 
Clasificación:
5.0

The gal who was helping was juggling other customer on the phone and customers return equipment and assisting me with my rental. She made the whole process seamless and effortless on my end. I was impress how well she kept her composure while assisting endless requests.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia B. 
Clasificación:
5.0

The trailer I assigned had been accidentally given to another customer. Mine was a one way rental and the other local. The associate had not checked the ID numbers. Luckily the other customer was able to return it. I'd numbers should have to be written down and checked. A huge thank you to the manager in charge that day who worked really hard resolve the problem.. Excellent service in that regard.

SCOTT L. 
Clasificación:
4.0

No fuel in truck I had to put fuel Just to to my location

james T. 
Clasificación:
1.0

general manger was Great

EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob C. 
Clasificación:
5.0

The general manager Laeyla was wonderful. She helped me with my rental and was courteous.

Joel B. 
Clasificación:
5.0

The general manager was fantastic ,nice clean place

EDWARD R. 
Clasificación:
5.0

Trailer was very dirty, though, mostly road dirt. It rained while I was transporting my vehicle, so no issues for Me. Might be worse if the next person has a really clean car

Jupiter C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRITTAINY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXIE E. 
Clasificación:
5.0

The customer service there is fantastic! Real great team working.

Sharon T. 
Clasificación:
5.0

The manager was extremely friendly and helpful!

Darryn D. 
Clasificación:
5.0

Laeyla Ealy was friendly and helpful.

Gregory M. 
Clasificación:
5.0

It was great. Very fast when you do everything on line so all you have to do when you get to the location is get the keys basically. Returning is just as easy. Very professional.

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE K. 
Clasificación:
1.0

Ensure your office is open at the time of the reservation. We had a 7am pickup and the office didn't open till 9. We couldn't get any assistance and no one apologized for the error. Awful customer service and experience!!!

Daniel W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nutchell B. 
Clasificación:
1.0

I was charged an additional $400 at dropoff for assorted nonsense after bringing the truck in with the same fuel level I picked it up with, . I was even charged for being two days late on the day it was due back.You guys are crooks and I'm going to share my concerns with the CEO. I*n writing..

VICTOR E. 
Clasificación:
5.0

The cab stuck to high heaven don't know what the smell was from but I had to keep both windows down and could still smell it

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLAND B. 
Clasificación:
4.0

Super awesome staff, very helpful. I have rented trailers here a couple of times, and each time it was smooth with no problems. The only downsides to this location is that it is a smaller location, so sometimes there is less equipment to choose from; and sometimes there's not much parking available.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SURJIT SINGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

They are always polite and friendly at this location. Never had such great customer service before. Keep up the wonderful service!! Thank you!!

SHAUN R. 
Clasificación:
4.0

small but quick and easy and the manager was really helpful and kind. They were clearly dealing with some other challenging customers but still took good care of me in a timely manner. Really impressed.

Mary T. 
Clasificación:
4.0

The employees are very helpful. I was in and out in no time which is very important to me. Good job! 

Victoria K. 
Clasificación:
3.0

Office personnel was very helpful and friendly! More than accommodating and went out of their way to help me. Very good employees!!!

ROBERT M. 
Clasificación:
5.0

i like renting here

Steve B.  |  First Impressions 
Clasificación:
4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy M.  |  Overall Experience 
Clasificación:
5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  First Impressions 
Clasificación:
5.0

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

Divina B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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