Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

848 comentarios

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

(253) 341-4433

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/23/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/23/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The people who who work here are polite and friendly.

Emily H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANS J. 
Clasificación:
5.0

Very helpful and knowledgeable staff.

ELIZABETH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE F. 
Clasificación:
5.0

The two guys on duty were super helpful and friendly. Appreciated their attitude.

DAVID P. 
Clasificación:
4.0

We were told we could change our drop off point at any time of our relocation and when we tried to do that we were told we would be charged up to double our rental fee. This was NOT conveyed to us when we started the process. I was very upset. I feel if you are going to charge people to change locations because moving is already complicated and stressful you need to be more open and honest when telling people that they can change during their move and tell them upfront that they can BUT it will cost them 3 times as much. I feel this is a very underhanded way of taking advantage of people who are already in a situation that is disorienting and makes them vulnerable. This was the only part of my experience that was negative however it was a big part and I will not be recommending UHaul to anyone I know due to this reason.

Clint A. 
Clasificación:
5.0

Quick and Efficient great friendly service 5 stars!

CARLOS M. 
Clasificación:
2.0

A customer Should not have to put fuel in a truck before he drives off the lot

MCCALLEUM C. 
Clasificación:
5.0

Jacob, who checked us back in, was amazing! Very responsive, welcoming and kind. Gave us information we needed and double checked with us as he walked us thru the process. Very thorough. Great customer service skills that are usually lacking nowadays. Excellent employee!

Janelle E. 
Clasificación:
5.0

Convenient location. Clean and well stocked.

Stephen W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jenny F. 
Clasificación:
5.0

The representative was very helpful and checked us in a timely manner.

DOUGLAS ALAN H. 
Clasificación:
5.0

Both agents who customer agents were professional and nice.

DEDRICK O. 
Clasificación:
5.0

Nothing! Great Customer service. The employees are always polite and very helpful with any questions. What I appreciate the most is the location. Right down the hill from my residence ðŸ'ðŸ'ðŸ'

VICTORIA LOUISE K. 
Clasificación:
5.0

Thank you for the easy pick up and drop off!

ALIDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTINO T. 
Clasificación:
3.0

don't give out a trailer with roof damage to prevent leak damage in it

RENE L. 
Clasificación:
5.0

Employees customer service was lovely.

JODY ANN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERVIN S. 
Clasificación:
4.0

N/C

Nate M. 
Clasificación:
1.0

I was charged twice for a dolly and as of yet have not received a refund for the trailer rental. I did not use the trailer. Also, 30 minutes later when I returned to the site to talk with a manager (whom was not on site), police officers were on the premises responding to an incident that had just occurred. The location is not safe for customers nor employees.

Tracy J. 
Clasificación:
5.0

Always fantastic customer service, love this location!

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Jacob Wiody checked my truck in and was so nice and friendly. He asked us to get inside the building because it was super cold outside. Great services.

Francis E. 
Clasificación:
1.0

I was told that 100 miles was included in my rental. I drove 115 miles and was charged for all of it. I was also charged for two days rental when I only used the van for one day.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arryanna W. 
Clasificación:
1.0

Deal with one customer at a time and not be on the phone with another, thats rude.. The 20 foot truck I rented had nothing but problems stalling while driving.. electrical issues lights flickering airbag light and service light kept coming on. Starter went out at final destination thank God. Over all poor maintenance.

VALERIY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique F. 
Clasificación:
3.0

The only thing I had trouble with was the managers above that workers at the store they messed up my reservation and I had to call the head office to get your traffic or whatever it is to release the truck to me and it wasn't even the same truck I needed and then I was overcharged because you guys gave me a smaller truck then what I asked for that I reserved and gave me a hassle when I sat in the room for 2 hours waiting for the people there Olivia and Jacob they were having a conversation over and over again with the people from the traffic line to get me into this truck that was smaller than I asked for and then I got overcharged for it so I don't know what to say about the managers over the the workers in the store but the workers were wonderful the management of the ones a little messed up thank you have a good day

Vera P. 
Clasificación:
2.0

First they changed my reservation from a 24/7 truck share, then they changed a two day contract to a one day and didn't tell me, and lastly, they changed the van type to a smaller van. Im massively unsatisfied with this, and if i had had time to go with any other location on that day, i would have.

Jessica A. 
Clasificación:
5.0

It was perfect service verry happy

Brittney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY S. 
Clasificación:
2.0

Incorrectly charged an extra day - manager did not correct. Now, I have to deal with it.

Lorne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
1.0

Charged $60 for going 7 miles, On top of truck rental of $44 dollars. Refund me or lll call the bank!

JOHNNY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly E. 
Clasificación:
5.0

Everyone there was awesome…

TODD ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

The truck had a lot of damage, you could tell it has been used a lot. The drivers door wouldn't open, I had to climb in from the passenger side.

Janell R. 
Clasificación:
4.0

Website for reservations could use some work. Too many ads up front rather than just an order selection. Location staff was great.

ALEX M. 
Clasificación:
5.0

They are awesome…

Todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

Keep your employees happy and safe as you have been and they will perpetually provide the excellent service that they do! From my understanding, there has been a rationing of crimes at the store and area. Your employees seemed concerned, but still delivered great service. Please give them higher salaries!

BRUCE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS P. 
Clasificación:
5.0

I had a flawless service thank you for helping me out

BEVERLY ANNE M. 
Clasificación:
5.0

I usually don't do these surveys. But there's always room for exceptions. U-Haul is that exception. I think any company that uses operators with customers should have those operators trained by U-Haul! I am 67 years old and I don't think I've ever dealt with a company as professional as courteous as U-Haul. They bent over backwards to meet my needs very professional. U-Haul it was truly a pleasure doing business with you thank you thank you so much for your professionalism for your help for your courtesies and understanding God bless you all

WILLIAM M. 
Clasificación:
5.0

I love your workers and how they handle pain appreciate it and I thank you all have a blessed weekend and I will refer my friends to your location thanks again 5

DEONDRAY E. 
Clasificación:
5.0

Jacob was amazing!

Robin T. 
Clasificación:
5.0

layla ealy and all the staff were very helpful. i highly recommend this location.

WALTER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER JOHN M. 
Clasificación:
2.0

Wrong key for padlock included. Had to go back to pickup site after getting to move site. No discount for trouble.

Kyle P. 
Clasificación:
5.0

Fast check in and check out.

STEVEN M. 
Clasificación:
5.0

i like renting here

Steve B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

Both people working were super helpful and personable

SOPHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

in a pretty bad area. but the workers were helpful, hardworking, explained things well, friendly, honest

JEFFREY S. 
Clasificación:
4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

Nothing, had a flawless experience, and the service reps were great and very helpful. ¡Gracias!

MATTHEW C. 
Clasificación:
1.0

I have been charged double what I was quoted, double the mileage as well. I called the 1-800 number and requested a call back. 61 mins later, I was called back and immediately hung up on. This has been a horrible experience.

Elisabeth C. 
Clasificación:
5.0

Super friendly and helpful staff made the process really easy

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollis D. 
Clasificación:
5.0

They were awesome…

TODD ALLEN B. 
Clasificación:
4.0

We recieved solid help on drop off..we could not get uhaul assist during our travel..lights did not work and car trailer was broken..

Trevor P. 
Clasificación:
3.0

I Still have not received my email receipt for the charges.

DENNIS S. 
Clasificación:
5.0

The young lady that help me was awesome….!

TODD ALLEN B. 
Clasificación:
1.0

Rude

TRI N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janely E. 
Clasificación:
5.0

Great staff.. Manager is hard working and friendly.

RUSSELL S. 
Clasificación:
5.0

Thank you for the professionalism ad service.

SULAIMAAN F. 
Clasificación:
2.0

I was double charged for my previous rental and was told once I informed the manager that she would look into it and reverse the charges. I still have not received a refund...

Paul V. 
Clasificación:
5.0

Very friendly staff

Andrew A. 
Clasificación:
5.0

There's no ramp!! I just assumed for a trailer there would be a ramp. You should definitely offer them for rent. We are going to struggle hard next week when we have to rent again.

NICOLE C. 
Clasificación:
4.0

Pick-up and drop-off went smooth.

John Z. 
Clasificación:
4.0

The entrance was not very inviting. I wasn't sure I was in the right place and since the counter was not visible from the entrance it made me feel uncomfortable. The employees were great once I confirmed I was in the right place.

GEOFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas J. 
Clasificación:
5.0

n/a

Cameron M. 
Clasificación:
5.0

I could not find a phone number to speak directly with this location which was quite frustrating. Once I was there in person, the staff were great. They were quick, efficient, attentive, and friendly.

STEVEN Y. 
Clasificación:
4.0

Maybe figure out the exact amount of gas needed with a conversion from the chart to gallons.. (how many gallons in a tank)

SEAN THOMAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nguyen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE G. 
Clasificación:
5.0

This location was great, but the first location was horrible and should be closed down and hire all new staff.

JOHN ROLAND D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hollis D. 
Clasificación:
4.0

The customer service reps were extremely helpful and friendly. They accommodated all our needs!

Bruce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

Made a reservation online but still had to wait one hour and the truck reserved was not available. Was charged in additional $30 for fuel that was unexpected.

DARA A. 
Clasificación:
5.0

Nothing. Cory was very helpful.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYMICA G. 
Clasificación:
5.0

I ended up with no help to load or unload my truck and needed to keep the truck longer and I was given the most understanding agent on the phone, she made me feel better at the end of the day. It's stressful to have to move and know you have to get the truck back by a certain time and she made me feel understood. Thank you again.

DANIELLE M. 
Clasificación:
1.0

I had a reservation but the truck size I reserved was gone. The staff told me I can go somewhere else or pay more money for a larger truck. Your reservation system is a scam to bring people in and then force them to spend more money.

JOSEPH L. 
Clasificación:
5.0

Both employees that helped me were friendly and efficient. A+

CLEVELAND T. 
Clasificación:
3.0

trailer was a bit banged up. the attendant was pleasant but certainly need more people there. I was there at 7am and she still seemed short handed.

Denis D. 
Clasificación:
5.0

Excellent customer service

MICHAEL R. 
No se han enviado comentarios para esta ubicación.

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