I rented a unit for several months. The unit was easily accessible and secure. The staff was very professional at every step . I highly recommend the Old Town location for storage. Thank you...
Kathi R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Stillwater Avenue
Testimonials From Recent Customers
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Even though it seems there's only one exit the gate is unmarked as an exit and was confusing for us as first time renters at this facility. We've previously rented at other facilities where there were separate entrance and exit points. Not a big negative just a suggestion to maybe add a sign that the gate is an exit and moves slowly.
Karen F | Overall ExperienceDevin and crew are friendly, efficient and professional. I look forward to doing future business with this office.
Arthur L | Overall ExperienceNice and efficient employees and experience.
TATE WOnly hiccup was the exit when I wasn't sure if you leave the same way you came in. A small sign would be helpful
Karen F | Online Move InGreat price, easy pick up & return, friendly staff.
NANCY MNo issues. Return was fine.
CLIFFORD PI spent $100 in fuel prior to returning the truck I was not told we were not told that I would not be getting credit for the extra fuel I will not tell anyone to use this company ever
CHERYL RThe people working at this particular store were/are outstanding. The climate control was outstanding. If there was ever a problem, they followed up on it in a positive and timely manner. The only suggestion I have is that the bathroom where my storage unit was located needs to be cleaned more often, and its garbage needs to be removed more often. Other than that, their team consists of good, hardworking, and conscientious people!
Terri E | Overall ExperienceBetter rate for returning customers
JOHN LNot sure of the names of the ladies working there Saturday to pick up the truck but they both where extremely nice. One of them was also working Sunday when I dropped it off and she very nice to me. Im a combat veteran and have severe anxiety around strangers and they made me feel at home so so something nice for them.
DOUGLAS HNo improvement needed.
BRUCE OThe attendant Daniel was fantastic!
ERICA WAll the employees at Old Town Maine location were extremely helpful, polite and friendly. GM Devin Levesque was especially helpful! She runs a great shop and I will recommend this location to anyone that may need any U-Haul services. Highly recommended!
Arthur L | First ImpressionsI had a terrible experience with using storage. When I signed up for the storage unit at the office and not online, every time I tried to make a payment it would not let me online due to it saying that my storage unit was not mine. This resulted in late fees because I could only pay it at the office.
ASHLEY R | Overall ExperienceFast, friendly, very helpful.
RANDOLPH MAwesome staff at the Old Town location have utilized them several times now. Personable staff and quick! Keep up the great work!
JASON ANice helpful staff, Easy drop off.
MARTIN YAlways a pleasure doing business with you!
NANCY BVery friendly and professional staff. Property is always clean and well maintained.
DEREK NThis location is perfect, the staff is first rate, I've been renting a storage unit for almost 5 years and rented off and on a vehicle now and then! The manger Devin is awesome!!!
DALE MA lot more expensive then I thought it would be. But I got down what I needed to! Your employee was great!
DIANE WI am a seasonal customer and it is always a pleasure to come back and see Devin, the manager. Great employee!
Blaine L | First ImpressionsExcellent operation
JON HThe clerk was very very helpful and bent over backwards to help us! Definitely highly recommend that place!!!
LUCIE GSimple, easy, efficient, and very good staff. Thank you very much
Lance M | First ImpressionsI was disappointed by the amount of spiders we found in the unit every time we visited and I am never unhappy that you are charging me for an entire month when we moved out of the unit 11 days into the month. Being told U-haul does not give refunds is a not so nice way as lead us to no longer be using you as a company.
JULIE S | Overall ExperienceNothing … this facility and the employees are great !! In time .. explained all pertinent information well
Edward ZThe trailer was an older unit that did not have a trailer jack. When we went to connect the trailer to truck it was too heavy for two persons to lift it on the hitch. The hitch was also no cooperating and would not slide on the ball. After several minutes of struggling, three men were finally able to connect it. I had to purchase a trailer jack from Lowe's in order to take the trailer of the truck and unload it. It is inconceivable to not have a trailer jack and expect one person to connect and disconnect the unit.
CARLOS LAlign the installer's schedule with the web site. This was the second time I had to be rescheduled because the installer wasn't going to be in.
Laurie SI made an appointment on line for In of a trailer hitch installation for Monday September 9 at 800 AM. When I arrived I was told by the employee on site that the installer didn't come in until noon and that they would have contacted me beforehand. I received no such call. I did receive a standard boilerplate text confirming my appointment and to make sure I cleaned out the back of my vehicle. There is a serious disconnect between the UHaul on line and the local service center. I don't plan to use the UHaul online service again.
Thomas CThese people are well organized. Ready to help.
DANIEL DGreat communication and customer service. A world of difference between what I have in the Durham, NC area, where I wouldn't do business.
Stanley H | Overall ExperienceEveryone here was helpful and kind. They were very informative when explaining our choices and even let us use a cart to move my daughter's stuff out of college. When I called to let them know when we would need our U-Box, they let us know it would be ready when we arrived, and it was! The people that work here made all the difference to me. They're awesome!
Kerri dGreat service. Quick and easy.
SHEMAN WAlways a pleasure to deal with the workers here. They are always very pleasant and helpful
CHARLES GTo far to drive to get it for us had to drive an extra 60 getting it and bringing it herr
JONATHAN PExtremely polite and accommodating.
William GVery helpful with the drop off.
JAMES JVery helpful staff, quick pickup of truck. Would highly recommend this location.
Robert G | Overall ExperienceDiscontinued service due to lack of need and price increases.
Allen P | Overall ExperienceGreat service !
Nadine JBumps going out the door and off portico were inconvenient for cart use. The doors didn't remain open, the needed to be propped. The check out system repeated so it was necessary to check out upon entering, then check in, then open the door with code.
ARTHUR A | Overall ExperienceThe staff were so helpful! I would definitely go back to the Old Town facility! ¡Gracias!
BRENDA C | First ImpressionsThe person who waited on me was fantastic! Thank you!!!
jill tVery helpful professional and courteous.
Levente VGreat customer service!
Taletha SI did not catch her name, but the lady that assisted me was very pleasant! She thoroughly explained the process and rates to me, despite me being a chaotic mess. Would absolutely recommend to a friend!!
alexandra gAll great thanks
Daniel DNatasha went above and beyond her job to help me with my move! She was professional, courteous and caring. She made my move much better than I anticipated. Thank you Natasha!
CRAIG V | First ImpressionsI had many questions and our installer answered everything and was very knowledgeable - never defensive and honest. Would definitely recommend.
LauraBriana FWell, U-Haul's website didn't work well enough to schedule my job and was unfriendly, as well. Both of the store staff who helped me were professional, efficient, and friendly, so you're website almost lost me as a customer.
Shelby MOnline app was specific to the pick-up time until I clicked the link and it mentioned "make sure to be there one hour before pick-up" ...very confusing. And online app was confusing - I walked inside instead. Also was charged for the dolly even though not used (charged $7) and when I mentioned that to the rep I only got $5 credit. Didn't notice the $25 credit if cleaned and swept - I would have taken the time. It was already clean and only needed a sweep.
Kimberly PThe girl working there was exceptional.
Matthew RThe trailer do not have a jack on the tongue. It's difficult to unhitch empty and impossible to lift off loaded. I would not rent another trailer.
Dennis LJust keep doing what you're doing!
Timothy eVery personable, informative about my rental and helpful with any questions - excellent service. Will rent again from Old Town location
Ann WAbsolutely nothing. The equipment was super clean and ran very well. The process for renting and returning was super easy to follow and I appreciate the flexibility of being able to return the equipment after hours (still earlier than my time slot accounted for).
Courtney RDevin makes the place look good 👍
Blaine L | Overall ExperienceUsed this facility a few times. Always happy with the experience. Dan was great. Really appreciate it! ¡Gracias!
Michael NThe experience was professional and took an appropriate amount of time to complete
Stephen H | Online Move InGas refill requirements/penalty costs annoying.
Stephen HAmazingly nice people. Amazingly helpful. Be happy that you have people like this - it's very rare to have a corporate location be so very phenomenonal.
David A | First ImpressionsI have used Uhaul for several years for my moving issues.The cost for renting equipment is very reasonable and reserving online is very easy.The staff at the Old Town location are very professional and helpful when moving services are needed. The location offers storage facilities with easy access to store your items. I highly recommend this location...
Kathi RThank you Uhaul. !!!
Kathi R | Online Move InFriendly & knowledgeable staff; Great experience!
Dave EThe employee Daniel F was a great help and has a great attitude. An excellent ambassador for UHaul.
Jeffrey SNothing, friendly and very helpful
Don CThe Old Town Maine staff is very accommodating, friendly and efficent. Highly recommend them to anyone in need of a rental.
Timothy RNothing. The manager who helped us with the rental was very pleasant, helpful, knowledgeable, and efficient. We were renting a tow dolly and we were in and out in less than 15 minutes. That included her checking over all the equipment and answering our questions. The return was also quick and easy.
Carol QAuthoritarian
Michael S | Overall ExperienceCouldn’t have had a more pleasant experience!
Nicole RVery friendly and knowledgeable employees! Another happy customer!
Dave EVery friendly staff and knowledgeable. Answered all my questions for me and made my overall experience there very comfortable and easy.
mark l | First ImpressionsYour representative was very professional and courteous.
Stephen P | First ImpressionsI really liked being able to rent the storage unit online without having to talk to anyone. However, when I got to the facility they were plowing which made figuring out where to go confusing since I didn't want to get in their way. Can't fault them for that though, it snowed and had to be cleared. I received a text message with my storage number and access code but when I finally found the storage unit, there wasn't anywhere to enter the access code. Only a plastic tag where the lock would be. After reviewing the move in instructions again I decided to break the tag and open the unit. Inside was the lock so all is well! But it was confusing why I had an access code. The map of the facilities could also use some love. It's hard to read. My last issue was after downloading the uhaul app and signing in, it didn't show my storage unit detailes. The website implied it would but after searching through the app multiple times I couldn't find it.
Michael T | Online Move InWish the storage unit was better secured against moisture.
Paul P | Overall ExperienceDEVIN does a excellent job with her customer support. She must be a great asset to Uhaul. Thank you for the positive experience.
RICHARD H | First ImpressionsWhile I reside in this area,Anytime I need a storage facility,I will Always choose this one,at Stillwater Ave in Old Town Maine.Devon and her crew are Awesome and very dedicated to helping their customers. Gracias
Charles A | First ImpressionsThe staff was friendly and helpful, but the after hours support was not helpful when we encountered challenges accessing the unit outside of regular business hours. The gate to the facility was consistently broken during all months of the year, and individuals were living in storage units inside the temperature controlled building. The staff there referenced that the camera system was broken when we informed them of the people living in the units. The team was very accommodating with the parking, but the off-site parking lot had units that were open and unlocked which posed a safety risk for us when utilizing that parking lot for our vehicles.
Omnicare l | Overall ExperienceDevin and her team are the best, addresses concerns or problems asap!! Very courteous!!
DALE M | First ImpressionsAlways pleasant and courageous. Clean
Anette D | Overall ExperienceClean, great customer service.
MARGARET B | First ImpressionsI can't say enough about the service and professionalism here - Devin and Daniel are amazing . Always polite, helpful and warm.
kristin L | Overall ExperienceWould definitely use U-Haul again. Thanks again for your great service.
Krista R | Overall ExperienceToo much messages
alexandre a | Overall ExperienceThanks for all of the help!
Thomas D | Overall ExperienceI rented my unit from 2017 t0 2023. My only concern was it was difficult to access unit in winter. Often the door would be frozen, and had to track down staff to shovel/sand or salt to gain access. Sometimes days after a storm. Otherwise, great place, great staff!
Robin L | Overall ExperienceVery friendly.
Karen R | First ImpressionsDevin Levesque is very professional and helpful !
kristin L | First ImpressionsDevin is always excellent and helpful and friendly!
Michael G | First ImpressionsA very sincere Thank You to All of you at the Old Town, Stillwater Ave location. You are a very decent crew. Looking Very Much forward to doing more business with you in the future and referring others to you as well !!!.. I hope you guys have a great Spring/Summer.Take care.
charles A | Overall ExperienceVery friendly staff. Excellent people to work with if there is a problem.
Randy D | First ImpressionsDevyn Levesque was amazing, she was on point with everything and even went out of her way to find the cheapest moving and storage rates. Devyn, you need a raise girl!
Clint A | First ImpressionsI have two storage units because this is as easy as it gets. Gracias.
Korey B | Online Move InFriendly and caring staff willing to help in any way they can. Facility was very clean both inside and out. Easy access to temperature controlled unit. Very pleased with my experience there. Would recommend to anyone looking to store their personal belongings.
Chris R | Overall ExperienceI lost a lot due to rodent infestation in my storage unit
Joseph D | Overall ExperienceThe snow plowing was excellent. It would be nice if someone cleaned the snow away from doors. But otherwise good experience.
George S | Overall ExperienceEvery one was very professional, very friendly, nice to do business with!
richard t | Overall ExperienceDevin Levesque was curteous, professional, and accommodating.
JAMES F | First ImpressionsEverything was great! I was struggling to find easy and affordable storage with immediate openings. Reservation, move-in, monthly payments, and move-out were all seamless. ¡Gracias!
Kirstin F | Overall ExperienceI removed my auto pay on 11/22/22. There stillwater old town facility made 3 charges to my card after that. Unauthorized. It's in the notes. When i asked the facility why they did that, she said she had to get her money somehow. She agreed to reverse only $50 of the unauthorized money.. i have that in writing.. but i haven't seen it. I am worried she will use my card unauthorized again. Trust gone.
PATRICIA D | Overall ExperienceAwesome facility. Run very well.
RICHARD H | First ImpressionsGreat staff!
Louis M | Overall ExperiencePer usual, excellent customer service, and super easy and convenient to pick up/drop off trucks or needing to change anything. Old Town location always has whatever I need for trucks, storage, moving/packing supplies and always super friendly and helpful.
BROOKE C | Overall Experience¡Gracias!
Lynn F | First ImpressionsExcellent facility. I have used it for several winters.
Michael P | First ImpressionsThank you so much for keeping my belongings safe. Highly recommend and if in the future I need another storage unit I will be a returning client!
Carrie F | Overall ExperienceIntercom from Bldg G did not work when difficulty arose, was a great idea but I guess it was not hooked up. Could not get assistance and could not drop off more. On day of moving out, the card would NOT unlock the door- tried 3x and had to walk all the way over to the office. Thankful for the assistance moving out! Dealing with storage was just TOO MUCH for me.
Marjorie k | Overall ExperienceThey were very fast friendly and efficient. Was very impressed with everything.
Krista R | First ImpressionsThe door to my unit did not stay up on its own. I only needed it for 2 months but it was not fixed during that time. The gate also was not working for a good portion of the time. The staff were very friendly and helpful and the hours were great!
Patricia C | Overall ExperienceGetting a little pricey
Phillip A | First ImpressionsOUTSTANDING CUSTOMER SERVICE GOOD JOB GUYS!!
Karen G | First ImpressionsI only had a unit for a brief time, but the staff was very friendly, the location was convenient, the facility was easy to access, it was clean and well lit. I would definitely use this facility again in the future.
Caitlin C | Overall ExperienceThe people working there are very helpful.
Steve C | First ImpressionsThe staff was amazing! So impressed with the general manager, Devin. She made the process so easy and went out of her way to ensure I got exactly the storage unit I needed.
Andrew M | First ImpressionsI signed up online and when I arrived to check in, the manager had my paperwork ready to go and had me in and out in less than 5 minutes. She was very friendly and helpful.
Caitlin C | First ImpressionsI would love to take the gal that works the front office out to dinner. She is absolutely gorgeous.
Ryan M | Overall ExperienceManagement is amazing and very helpful
HAROLD F | Overall Experience