Customer Reviews for U-Haul Moving & Storage at Southpark

2,176 reviews

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Great location; employees very friendly and helpful.

KYLEOWEN R. 
Rating:
5.0

The representatives were professional and very helpful. I would definitely recommend this location.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Yehudah B.  |  First Impressions 
Rating:
4.0

Very friendly people

Jesus P. 
Rating:
5.0

excellent customer service.

Sengkeo K. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie T. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

I was supposed to pick up at Jefferson park where my unit us. No truck, had to go to ch to pick up. Set me back 30 minutes, No one said to return same location. Drove to Jefferson park to return. Waist I gvtime and miles. I should of been able to drop off where I was supposed to pick up. A giant cluster!!

Jeannie U. 
Rating:
4.0

Customer did not leave a comment.

Kimi S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Customer did not leave a comment.

PHILIPDANIEL T. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Kordde B. 
Rating:
5.0

Great customer service. Attention to detail. Great hospitality.

Jeanette J. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Good customer service. I was in a rush to return equitment and they accomodated.

Triston M. 
Rating:
5.0

Customer did not leave a comment.

Lelia W. 
Rating:
4.0

Customer did not leave a comment.

Gerardo T. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Christina T. 
Rating:
5.0

Customer did not leave a comment.

tyiesha S. 
Rating:
5.0

Perfect install! Thanks to GM

LANCE L. 
Rating:
5.0

Customer service is excellent at this location.

Rita B. 
Rating:
5.0

I have used this facility many times and enjoyed it every time.

DAPHNE M.  |  First Impressions 
Rating:
1.0

Your Mobil check in sucks. The app kept buffering. It's easier to to check on the old fashioned way. The people were nice.

John S. 
Rating:
1.0

Customer did not leave a comment.

Deran T. 
Rating:
2.0

It's a rip off the way I was charged

BARBARALASSITER G. 
Rating:
5.0

Customer did not leave a comment.

Cherel F. 
Rating:
1.0

Ramp of truck was covered in glass. When ramp was pulled out, My wife and I cut ourselves due to the amount of glass pouring out.

VERCELLMARQUISE J. 
Rating:
5.0

The employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.

Natosha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
4.0

Customer did not leave a comment.

Maurice W. 
Rating:
3.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
2.0

Walk customers through the rental process instead of making them feel awkward cause we don't know what to do next..

MARIUSANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

The staffs was very friendly and made sure I got everything thing I needed to make my move possible .

Kimberton P. 
Rating:
5.0

The customer service was great

MICHAELSCOTT M. 
Rating:
5.0

All was great as well as the Customer Service

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

JAMESMICHAEL L. 
Rating:
5.0

Top notch customer service! This is the only U-Haul location I have used for over 20 years! The have always been the best!

Lavonne J. 
Rating:
4.0

The Trailer had one of the red marker LED's not functioning. It took way too long for me to get the Trailer hooked up, the registration process was too time consuming- as I had already pre-registered on line.

James S. 
Rating:
4.0

Customer did not leave a comment.

Sengkeo K. 
Rating:
5.0

This was a very clean, professional and friendly staff. Would highly recommend.

Thomas A. 
Rating:
3.0

Stop over charging customers, doesn't say much for your company

Willie B. 
Rating:
5.0

They have been very helpful during this time with Covid-19 and all .

Patrick P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
4.0

I pre-reserved at the PrinceGeorge location but was last minute told the pick up location had changed to Colonial Heights 10 miles away. This additional distance was very inconvenient for me and cussed me extra time and extra mileage expense

Michael M. 
Rating:
5.0

Not a thing I can think of. Been going there a number of years.charles is just excellent as a manager.

Marvin R. 
Rating:
1.0

Customer did not leave a comment.

Ryenne S.  |  Overall Experience 
Rating:
4.0

The truck was clean but drove poorly. It was very loud and we decided not to do all of what we wanted do to the driving condition of the truck.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTJAMES T. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Yard work. Need improving

James H. 
Rating:
5.0

I had a wonderful experience. The staff were courteous and professional. I don't have suggestions for improvement.

Ife K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTFARBER D. 
Rating:
5.0

Just make sure the truck is ready for long distance travel. The windshield wipers were not correct size and did not work well when it rained and caused a vision problem. Also it was very warm and the Air Condition was not working well and needs servicing.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

roy R. 
Rating:
5.0

I just want you all to know that the gentleman who waited on me on October 6th in the morning time was very polite and very knowledgeable and he deserves a free lunch or something. He made everything easy for me and I just appreciated that because I was going through a tough time. I thank you for the excellent service I received at your facility and the excellent customer service as well

Tracey G. 
Rating:
4.0

Customer did not leave a comment.

Tabitha S.  |  Overall Experience 
Rating:
5.0

I love this location, they always make you feel at home!!! It's full of laughter and love and they make the moving experience way easier on the soul! Mr. Charles you and your team are Awesome!!

Roxanne C. 
Rating:
5.0

None at this time.

Shirley W. 
Rating:
5.0

Customer did not leave a comment.

JEANNAALEXIS G. 
Rating:
5.0

Keep up the great customer service.

Jeanette J. 
Rating:
5.0

We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.

CONNI B.  |  Overall Experience 
Rating:
5.0

Charles was very helpful and the experience was great.

Karen F.  |  Overall Experience 
Rating:
5.0

Good service

PABLO B. 
Rating:
5.0

Customer did not leave a comment.

Daryl P. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Keep up the great service

Jeanette J. 
Rating:
5.0

Charles and his crew are outstanding. I have been doing business with him for years.

Kenneth B. 
Rating:
5.0

I've rented several times from this location. Charles and his team go above and beyond to help their customers.

Timothy H. 
Rating:
3.0

Truck was out of alignment and was hard to keep it between the lines .

JIMEDWARD W. 
Rating:
5.0

Very satisfied with the service. Nothing to improve. Friendly staff.

Mitchell P. 
Rating:
5.0

10/10 highly recommend

Rogelio A. 
Rating:
3.0

None at this time

Joseph M.  |  First Impressions 
Rating:
3.0

Hire more customer service representatives. Properly maintain vehicle maintenance

Spencer G. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
5.0

The ladies and gentlemen at this site were very welcoming and helpful. They knew why we were using the trailer(my mother in law passed) and they made the experience wonderful. On the return, I called them tell them I would be a few minutes late (5 minutes) and they accomodated me and made me feel at ease knowing things were still okay. I would highly recommend this location and since this was my 2nd time using this site, I will continue using them again.

CAROLYN PATRICIA H. 
Rating:
5.0

Prompt service.

Andre A. 
Rating:
5.0

Customer did not leave a comment.

Chauncey C. 
Rating:
5.0

The inside box light did not work, that made it difficult to see loading the truck in the dark. We had to use our cell phone lights. The rear left backup light was out.

RONALD C. 
Rating:
5.0

Don't charge an arm and a leg for a Uhaul.

BRYAN M. 
Rating:
2.0

Manager has a Napoleon complex. Try being friendly. Slow as hell, all the employees are. Leadership leads by example. And to top it off he calls me with an attitude about not turning my rental in. I dropped it off early, they just never recorded it. Thank God I did, filmed his guy taking the rental trailer off the hitch.

JOHNR F. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Billie G. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

The Staff at this location at 9am on 9/11/21 were amazing, courteous, and very helpful. A very pleasant experience!!!

Montoya P. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

TROYWAYNE T. 
Rating:
2.0

First my pick up location was changed 30 mins prior to pickup. The truck was stinky, no covid protocols being used. When dropping off truck, hey changed my drop off location after I had already dropped the truck off...

Tina P. 
Rating:
5.0

More trucks

Hughie B. 
Rating:
5.0

Always 5 Star service from THIS Uhaul. Charles Burton Sr and his team are THE BEST in the Business. Thanks Uhaul of Southpark

Marcus T. 
Rating:
3.0

Customer did not leave a comment.

marquette c.  |  Overall Experience 
Rating:
5.0

The Manager Charles and his employees are the best

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
2.0

Not charge extra when fuel was where it was supposed to be..

CHRISTOPHERBRIAN C. 
Rating:
5.0

Absolutely no complaints Thank you

Delle S. 
Rating:
4.0

Continue.

Stephen H. 
Rating:
5.0

Great experience

Bernard M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna M.  |  First Impressions 
Rating:
4.0

Staff was professional welcoming and experienced

Norma N.  |  First Impressions 
Rating:
4.0

I was happy with my experience!!! Thanks Robin

JABREA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  Online Move In 
Rating:
5.0

Charles burton is an exceptional person , always very helpful and easy to work with.

Dwight C.  |  First Impressions 
Rating:
3.0

Temperature to hot.

Jeffrey T.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

WYNEE B.  |  First Impressions 
Rating:
5.0

NA

Samuel L.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top