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RONALD J.Customer Reviews for U-Haul Moving & Storage at Southpark
Testimonials From Recent Customers
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Israel V.Ninguno
Gail L.I don't know how you can improve, my personal experience was GREAT . The person renting me the truck was polite and fast and the person I returned it to was polite and fast
Donald S.Best experience with uhaul ever!!!
David B.Very nice & knowledgeable people
Angela J. | Overall ExperienceThis location demonstrated the same courtesy and professionalism as the pick up station. Easy, efficient staff
cherly B.Excellent customer service
sean H.Excellent experience all around. This location is outstanding; convenient and great customer service!!
Thomas P.THE PEOPLE IN THE LOCATION IS GREAT!!!!
ZAHLEEK W.Everything was great. The people at this location are always friendly and helpful. I also get my propane tanks at this location. Excellent service
Donald M.Great job and quicker than expected!
Kevin U.Charged an extra $15 for “ cleaning fee†when vehicle was returned spotless. Will not be returning ever again.
Bryson K.no improvements
Thomas J.Manager and employees are very proffesional and well trained. A pleasant experience.
Wallace C.Great customer service.
Reinaldo T.Everyone at this location was top notch. I showed up with NO reservation and was out with a truck in about 5 minutes. The young lady at the counter was awesome, the older gent who worked with her was awesome, and when I returned it. The gent with the locs was awesome. Everyone at this location needs either raises or an extra day off. I am retired Air Force and have used U Haul a LOT and when I say they were excellent, they were. 100% kudos all around. The next time I stop in, lunch will be on me. Much love and respect.
Jamie S.When I had trouble with the return I was able to go inside and have customer service help me with the issues which were cleared up in a timely manner.
DENISE P.CHARLES AND HIS CREW ARE TOP NOTCH,AS ALWAYS.
Lori S.Buena atención al cliente
Ronald S.Very nice people.
John R.I will be calling shortly, I was charged for a furniture dolly that I did not receive. I picked up outside of store hours so there was not a way forme obtain one.
Christopher K.I don't think any location could be better than this one. All the people who work there are knowledgeable, efficient,and so helpful that this is my preferred U-Haul.
GINA S.Staff is knowledgeable and very friendly and helpful
david W.Wait time to speak to associate was ling
Michael T.Smelled of curry and garlic, doors you had to ring in first. The lady was apologic for no dolly and tried to help. Just not a reputable hotel.
Barbara J.Very friendly service at the location
Daniel M.I've been using this storage for many years. My things are always the same as the day I put them in storage. Never damaged or soiled. Mr. Burton is very easy to work with. I will continue to use this location in the future.
shawniece j. | Overall ExperienceThis location was as I and any customer expect. However, my issue is with locations that upon ordering state they have the equipment then the day prior one receives acall stating they need to go elsewhere for pick-up.
Kelvin D.Not a thing
Samuel J.I have rented from this location several times and they have always given great customer service.....enven under the busiest circumstances.
James F.My favorite uhaul. It has always been well managed. I appreciate Charles for years of excellent service.
PATE P.Customer service outstanding
DEBORAH B.I was offered a vehicle with a leaking gas tank. There was a message on the vehicle dashboard saying FUEL TANK LID LOOSE OR OFF. Tried to tighten the lid but the message will not go away. Because the tank was leaking the vehicle was consuming lots of gas. While unloading the vehicle we saw the gas leak and we could smell gas. We went under the vehicle and saw a major tank leak where someone tried to use what looked like a duct tape to do temporary repair. I took still photos and video clip of this. This was dangerous and very costly to me as I kept putting in gas not being aware of what was going on. I need to be re-imbursed for the cost of the extra gas at minimum. I did report the issue to the vehicle receiving location in Charlotte, NC upon vehicle return
Mohamed M.It took awhile to get in the right hitch and then get it installed but Charles was great!
Todd H.Charles runs a great operation!
Michael K.I will seek employment there...
David W. | Overall ExperienceI can always rely on this location. Charles the manager and his crew are friendly, efficient, and excel in customer service
Lori S.Nothing! This was absolutely a pleasant seamless experience . Will definitely rent from this location again .
BRENDA G.Nada
Dawud B.easy & smooth drop off
Diana B.Charles and his crew are top notch always. Polite efficient,courteous, respectful.will always count Colonial Heights UHAUL AS MY GO TO FOR ALL MOVING AND HAULING NEEDS.
Lori S.They were very busy and they had very nasty customers taking very rude to them. But they didn't react and continued to help them. One gentleman was helping 2 customers at the same time. The experience was not bad, they just needed more help to handle the volume.
christa M.The truck wasn't clean.
Linda W.If there are eight minutes left on the clock before the closing hour, then allow the customer to go through the doorway to the storage unit with the LAST item coming off of the truck. Instead, the door was locked and the customer was re-routed through a different door that required passage through a firewall door (that was open, by the way) for an OVER-sized sofa. The sofa became wedged, had to be inched out, and several different alignments tried before finally accomplished. The effort took twenty-five minutes at that door for a senior woman, already dog-tired from loading the truck. The sofa would have been stored by 7pm had the uHaul employee not locked the access door that was used for five previous loads. Mr. Burton would not have stood for this action, and it is not one that this customer will soon forget.
Marcia S.Nothing at this time. It was great experience making the reservation with the staff member.
DONNELL K.Keep up the great work
Dewey H. | Overall ExperiencePeople were friendly and Professional
JAMES S.The dolly I had reserved in advance was not available when I arrived. I instead had to get an appliance dolly which was bulky and heavy for the items I needed to load with it. I also had to pay more to get the dolly. The staff was friendly and ultimately was a great rental.
Ashley W.One of my cousin who work at UHaul that cool!
OTIS H.The truck was great and the staff were so kind and helpful.
carolyn B.Cost more than what was originally given and there was no gas in it but we had to put gas in it which wasn't fair
Ty'Nia L.Good people very friendly and kind
Jonathan W.Robin & Charles exceeded my expectations!
Deric H.Too expensive
Larry J. | Overall ExperienceLuke and Elijah were great!
ROBERT V. | First ImpressionsLuke and Elijah were great!
ROBERT V. | Overall ExperienceStaff was super nice
rosa H.Everything went well
virginia T.Always enjoyed the friendliness of the staff. They're helpful when In need. Gracias.
Kurtis K. | Overall ExperienceIt was not mentioned that you had to go to a specific door to properly check in. Had to find worker for assistance. Looks like there was only one employee multitasking everything.
Christina S. | Online Move InMy unit is so far in the back it takes a long time to move stuff from the dock
Angela J. | Online Move InWish uhaul offered a refund for the unused portion of my storage lease like they do with the trucks.
TIMOTHYMARKEITH W. | Overall ExperienceThe manager helped me tremendously on Monday . The day before the employee in charge was horrible. Thank God for Charles. He resolved every issue I had .I can't sing his praises enough.
ELKE B. | First ImpressionsPerfect location and accommodations. Would definitely recommend.
Barbara T. | Overall ExperienceWess was not friendly or helpful to customers that were not Caucasian. His colleague who was not Caucasian, requested assistance with a matter with another customer and he ignored his question. It was very hard watching Wess treat customers and staff with such disregard.
SHAKEDA R. | First ImpressionsCharles Burton and his staff go up and beyond to be of assistance to there customers I will be using them again in the future and also recommending them to family and friends
Laguamya J. | Overall ExperienceGreat customer service!! 6 stars recommended, especially Charles!
KATIE W. | Overall ExperienceN/a
TIMOTHYMARKEITH W. | First ImpressionsThere was a young lady not employed at this store, but is a U-Haul worker and she stepped in and help the line go a little quicker..the manager needed more help in this store in the morning
juanita h. | First ImpressionsCustomer service was outstanding! After a long cross country journey, it was a nice checkin with truck and car trailer, and very smooth setup of the storage unit. Hands down best experience I've ever had.
Andrew B. | First ImpressionsCharles, the General Manager, is a top professional with a superb demeaner and attitude towards customers. He represents the quintessential manager who goes the distance to help customers and who helped make my experience at his facility top notch. Kudos to him and his staff! Hassan
Hassan E. | First ImpressionsGracias muchas gracias
ROSAENID H. | Overall ExperienceExcellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.
ray o. | First ImpressionsThe staff were extraordinary
Domonique W. | First ImpressionsI appreciated the emails each time a charge was put on my credit card. Thank you! ivan
ivan p. | Overall ExperienceThe main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.
Sheila H. | First ImpressionsSome of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experience
Chamika J. | Overall ExperienceCustomer service was professional and courteous.
LESIA T. | First ImpressionsWhen we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.
Charles F. | Overall ExperienceCharles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.
Dwight C. | Overall ExperienceMakes you feel comfortable with them helping with your moving process
Tess W. | Overall ExperienceI didn't read the online instructions completely. The staff inside was friendly and explained everything to me.
Tiffany P. | Online Move InThe young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by then
Kimberly B. | Overall ExperienceOutstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .
leonardo t. | Overall ExperienceGreat staff & customer service is outstanding!
Katherine P. | Overall ExperienceI have used this facility many times and enjoyed it every time.
DAPHNE M. | First ImpressionsThe employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.
Natosha B. | First ImpressionsThey have been very helpful during this time with Covid-19 and all .
Patrick P. | Overall ExperienceWe used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.
CONNI B. | Overall ExperienceCharles was very helpful and the experience was great.
Karen F. | Overall ExperienceNone at this time
Joseph M. | First ImpressionsGreat experience
Bernard M. | Online Move InStaff was professional welcoming and experienced
Norma N. | First ImpressionsI was happy with my experience!!! Thanks Robin
JABREA M. | First ImpressionsThe staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.
terre h. | Overall ExperienceThe staff was quick and efficient. The space was exactly what I needed for my daughter's dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.
TINA K. | Overall ExperienceMr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.
Yolanda T. | Overall ExperienceCharles burton is an exceptional person , always very helpful and easy to work with.
Dwight C. | First ImpressionsTemperature to hot.
Jeffrey T. | Online Move InThank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.
gena e. | Overall ExperienceI did not get the to the lock i paid for back
Barron M. | Overall ExperienceMoving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.
Steven M. | Overall ExperienceI rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!
JOHNLABARR a. | First ImpressionsWill fill my needs, so i get some breathing room.
JOHNLABARR a. | First ImpressionsI rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells
Shanee P. | Overall ExperienceThe storage unit was very clean and well lit.
Nichelle G. | Overall ExperienceND
Samuel L. | First ImpressionsMade our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.
Andrew S. | First ImpressionsThank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.
Dorothea W. | Overall ExperienceStaff Manager Charles Burtons customer care and service was outstanding. Thank You.
LYNN M. | Overall ExperienceU Haul personal made my daughter's very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!
Nichelle G. | First ImpressionsGentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.
elizabeth w. | First ImpressionsCharles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!
wiliam g. | First ImpressionsI had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.
Shanee P. | First ImpressionsExtraordinario servicio al cliente
Gwendolyn H. | First ImpressionsThe service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.
sheila m. | First ImpressionsI have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.
JAMES P. | Overall ExperienceThe staff there are professionals and have excellent customer service.
Sonia P. | Overall ExperienceI was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .
Latasha R. | First ImpressionsOverall, the storage was inside and was well maintained.
Connor R. | Overall ExperienceCharles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.
MICHAEL W. | Overall Experience