Customer Reviews for U-Haul Moving & Storage at Southpark

2,137 comentarios

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lee G. 
Clasificación:
2.0

Walk customers through the rental process instead of making them feel awkward cause we don't know what to do next..

MARIUSANTHONY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
5.0

The staffs was very friendly and made sure I got everything thing I needed to make my move possible .

Kimberton P. 
Clasificación:
5.0

The customer service was great

MICHAELSCOTT M. 
Clasificación:
5.0

All was great as well as the Customer Service

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESMICHAEL L. 
Clasificación:
5.0

Top notch customer service! This is the only U-Haul location I have used for over 20 years! The have always been the best!

Lavonne J. 
Clasificación:
4.0

The Trailer had one of the red marker LED's not functioning. It took way too long for me to get the Trailer hooked up, the registration process was too time consuming- as I had already pre-registered on line.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sengkeo K. 
Clasificación:
5.0

This was a very clean, professional and friendly staff. Would highly recommend.

Thomas A. 
Clasificación:
3.0

Stop over charging customers, doesn't say much for your company

Willie B. 
Clasificación:
5.0

They have been very helpful during this time with Covid-19 and all .

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
4.0

I pre-reserved at the PrinceGeorge location but was last minute told the pick up location had changed to Colonial Heights 10 miles away. This additional distance was very inconvenient for me and cussed me extra time and extra mileage expense

Michael M. 
Clasificación:
5.0

Not a thing I can think of. Been going there a number of years.charles is just excellent as a manager.

Marvin R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryenne S.  |  Overall Experience 
Clasificación:
4.0

The truck was clean but drove poorly. It was very loud and we decided not to do all of what we wanted do to the driving condition of the truck.

ANTONIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTJAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

Yard work. Need improving

James H. 
Clasificación:
5.0

I had a wonderful experience. The staff were courteous and professional. I don't have suggestions for improvement.

Ife K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTFARBER D. 
Clasificación:
5.0

Just make sure the truck is ready for long distance travel. The windshield wipers were not correct size and did not work well when it rained and caused a vision problem. Also it was very warm and the Air Condition was not working well and needs servicing.

BRUCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roy R. 
Clasificación:
5.0

I just want you all to know that the gentleman who waited on me on October 6th in the morning time was very polite and very knowledgeable and he deserves a free lunch or something. He made everything easy for me and I just appreciated that because I was going through a tough time. I thank you for the excellent service I received at your facility and the excellent customer service as well

Tracey G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabitha S.  |  Overall Experience 
Clasificación:
5.0

I love this location, they always make you feel at home!!! It's full of laughter and love and they make the moving experience way easier on the soul! Mr. Charles you and your team are Awesome!!

Roxanne C. 
Clasificación:
5.0

None at this time.

Shirley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNAALEXIS G. 
Clasificación:
5.0

Keep up the great customer service.

Jeanette J. 
Clasificación:
5.0

We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.

CONNI B.  |  Overall Experience 
Clasificación:
5.0

Charles was very helpful and the experience was great.

Karen F.  |  Overall Experience 
Clasificación:
5.0

Good service

PABLO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

Keep up the great service

Jeanette J. 
Clasificación:
5.0

Charles and his crew are outstanding. I have been doing business with him for years.

Kenneth B. 
Clasificación:
5.0

I've rented several times from this location. Charles and his team go above and beyond to help their customers.

Timothy H. 
Clasificación:
3.0

Truck was out of alignment and was hard to keep it between the lines .

JIMEDWARD W. 
Clasificación:
5.0

Very satisfied with the service. Nothing to improve. Friendly staff.

Mitchell P. 
Clasificación:
5.0

10/10 highly recommend

Rogelio A. 
Clasificación:
3.0

None at this time

Joseph M.  |  First Impressions 
Clasificación:
3.0

Hire more customer service representatives. Properly maintain vehicle maintenance

Spencer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon P. 
Clasificación:
5.0

The ladies and gentlemen at this site were very welcoming and helpful. They knew why we were using the trailer(my mother in law passed) and they made the experience wonderful. On the return, I called them tell them I would be a few minutes late (5 minutes) and they accomodated me and made me feel at ease knowing things were still okay. I would highly recommend this location and since this was my 2nd time using this site, I will continue using them again.

CAROLYN PATRICIA H. 
Clasificación:
5.0

Prompt service.

Andre A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chauncey C. 
Clasificación:
5.0

The inside box light did not work, that made it difficult to see loading the truck in the dark. We had to use our cell phone lights. The rear left backup light was out.

RONALD C. 
Clasificación:
5.0

Don't charge an arm and a leg for a Uhaul.

BRYAN M. 
Clasificación:
2.0

Manager has a Napoleon complex. Try being friendly. Slow as hell, all the employees are. Leadership leads by example. And to top it off he calls me with an attitude about not turning my rental in. I dropped it off early, they just never recorded it. Thank God I did, filmed his guy taking the rental trailer off the hitch.

JOHNR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

The Staff at this location at 9am on 9/11/21 were amazing, courteous, and very helpful. A very pleasant experience!!!

Montoya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROYWAYNE T. 
Clasificación:
2.0

First my pick up location was changed 30 mins prior to pickup. The truck was stinky, no covid protocols being used. When dropping off truck, hey changed my drop off location after I had already dropped the truck off...

Tina P. 
Clasificación:
5.0

More trucks

Hughie B. 
Clasificación:
5.0

Always 5 Star service from THIS Uhaul. Charles Burton Sr and his team are THE BEST in the Business. Thanks Uhaul of Southpark

Marcus T. 
Clasificación:
3.0

El cliente no dejó un comentario.

marquette c.  |  Overall Experience 
Clasificación:
5.0

The Manager Charles and his employees are the best

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
2.0

Not charge extra when fuel was where it was supposed to be..

CHRISTOPHERBRIAN C. 
Clasificación:
5.0

Absolutely no complaints Thank you

Delle S. 
Clasificación:
4.0

Continue.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

Great experience

Bernard M.  |  Online Move In 
Clasificación:
5.0

Everything went well Very good service

sheila L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYS G. 
Clasificación:
4.0

Said online that the place opened at 8 am. I got there at 830 and was told it was 9. But the service was very friendly.

Paige T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna M.  |  First Impressions 
Clasificación:
5.0

This experience was perfect. Mr. Burton, Sr. runs a heck of a business and cares about his customers. Excellent experience!

John B. 
Clasificación:
5.0

The customer service was exceptional!!, which is very hard to find these days. The two young ladies at this location (Kathy & Robin) were great! I will recommend this location to people I know that are moving & need a truck rental.

Johanna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNONDOMINIQUE P. 
Clasificación:
5.0

Charles was great. Service was quick and all associates were extremely helpful.

Jeremy M. 
Clasificación:
4.0

Staff was professional welcoming and experienced

Norma N.  |  First Impressions 
Clasificación:
5.0

Very good communication and good experience.

Ted C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley O. 
Clasificación:
5.0

The 2 lady's running the U-Haul store on Sunday 8/22/21 were very efficient. They took care of each customer in turn. Very friendly and made me feel like I was the only one there when it was my turn. Hooked car hauler up to my truck and made sure I was good to go. Nice to see customer service still matters to this company. Made my day thanks ladies

Anthony D. 
Clasificación:
5.0

The staff at the Southpark location were very professional, helpful, and informative from pick-up to drop-off. I would definitely would recommend them for all your U Haul needs.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zelpha N. 
Clasificación:
5.0

Good job and staff was excellent

David S. 
Clasificación:
2.0

El cliente no dejó un comentario.

NATHAN A. 
Clasificación:
5.0

All went well, service was quick and associate and manager Charles were pleasent and courteous.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSABISHOP J. 
Clasificación:
4.0

I was happy with my experience!!! Thanks Robin

JABREA M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERTWALLACE H. 
Clasificación:
2.0

Fix the 24 hr service, fix the climate control, hire pest control, clean the truck rentals up to pair

Latasha W. 
Clasificación:
5.0

None needed

JEFFREYALLEN C. 
Clasificación:
5.0

Everything was great

Cheryl Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIRGILIOANTONIO M. 
Clasificación:
5.0

Trailer was ready when I arrived early. No problems pulling the trailer. On return, employee came out and unhitched the trailer from my car. Explained that a copy of the bill would be sent to me via email. And it was. A great experience. I recommend them.

Reginald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

C S. 
Clasificación:
5.0

We are truly satisfied with this location and it's staff.

Mary J. 
Clasificación:
5.0

Love your car hauler trailers, so easy to use, thank you.

Roy H. 
Clasificación:
5.0

I had reserved a 15 ft truck and it was unavailable but the people at this location got me a 20ft for the same price and no issues

Bethany C. 
Clasificación:
5.0

Outstanding job done by Charles, as usual. We've been gone from the area yet always realize if we need something close to his location, we can always count on him. ¡Gracias!

Joseph D. 
Clasificación:
2.0

I bought a hitch and ball from this location and once I got to my final destination, the ball was so loose, it almost came off. This is extremely dangerous had the ball come off while I was driving on the interstate with other cars around me and my children in the car.

Sierra H. 
Clasificación:
3.0

My order was split up and I had to drive 20 minutes, one way, out of my way to pick up my truck. Once I got to this location with the truck, the trailer lights would not work. It was apparently an issue with the truck. They did not have another one way truck, nor did any Uhaul in the area. Driving a truck with a auto transport trailer without lights is not only illegal but dangerous. My uncle spent the majority of Sunday and Monday fixing the lights. Thankfully, we got them to work.

Sierra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chia W. 
Clasificación:
5.0

Nothing. Everything worked well. Employees were polite and professional.

Jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAMOTIS J. 
Clasificación:
5.0

The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.

terre h.  |  Overall Experience 
Clasificación:
5.0

The staff was quick and efficient. The space was exactly what I needed for my daughter's dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.

TINA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen S.  |  Online Move In 
Clasificación:
5.0

Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

Charles burton is an exceptional person , always very helpful and easy to work with.

Dwight C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK R.  |  Overall Experience 
Clasificación:
3.0

Temperature to hot.

Jeffrey T.  |  Online Move In 
Clasificación:
5.0

Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.

gena e.  |  Overall Experience 
Clasificación:
5.0

I did not get the to the lock i paid for back

Barron M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas F.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

WYNEE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

ND

Samuel L.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Gwendolyn H.  |  First Impressions 
Clasificación:
2.0

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Latasha R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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