Customer Reviews for U-Haul Moving & Storage at Southgate

1,478 comentarios

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
2.0

The customer service sucked. They were late arriving but they did give me 20% off. They accused me of not putting the gas where it was but I did. And they said that it was 11058 mileage when I picked it up but it was 11059 cause I uploaded I picture to y'all so there was a mile difference there. I feel like they were calling me a liar which I am NOT. She said I have no proof. I said I uploaded it to uhaul's link. So I did not take another picture to save it to my phone. I was very displeased with the service yesterday. Thanks Amber Kirkpatrick

Amber K. 
Clasificación:
5.0

Service was excellent. Staff were friendly and helpful - and efficient!!

Janice M. 
Clasificación:
5.0

Aeisha, the manager, is always courteous and professional. Her staff are as well. Thank you UHaul!!!

Sharon S. 
Clasificación:
5.0

Great staff. All were extremely considerate.

LORENZO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Both pickup and drop-off locations were great. The manager and every staff person we interacted with was super helpful. Thanks guys! UHaul customer service (800 number) was impossible to reach when we had a slow air leak in one of the auto-transport tires out of business hours. We resolved the issue ourselves by adding air as needed. I wouldn't trust UHaul if there was serious equipment failure on-route.

Tris S. 
Clasificación:
5.0

The process was quick and easy! Jeremy is the absolute best, took great care of us. Really helped relieve some moving stress!

Ashleigh B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Byron S. 
Clasificación:
4.0

Not sure of the gentlemans name, but he was very helpful and got everything taken care of within 20 minutes or so. He got the trailer hooked up and i was on my way.Thanks again.

todd C. 
Clasificación:
3.0

The original service was fine at pickup. I returned the itrailer the night before and was in a emergency the next morning. It was supposed to be checked in by 11 a.m. and I forgot to call them that morning to tell them it was there. They apparently had it rented out for that day. Instead of walking out to see if the trailer was there they called me and left several rude messages. They were awful as any messages I have received in a long time. I am a business owner in Champaign and am really unhappy with the way I was treated. Again awful rude messages. Whoever that was needs to work on their customer service.

Ralph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haji A. 
Clasificación:
5.0

Very helpful staff. Good location.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDERRAZZAK H. 
Clasificación:
5.0

The manager and employees here are a treat. Will never go anywhere else for a uhaul if I can help it

Jessica B. 
Clasificación:
3.0

The lady manager and new African American lady were very nice and sweet! The men that were there when I returned the truck were rude ! I won't be back!

Quenita G. 
Clasificación:
5.0

We were very happy with the UBoxes and the delivery and pickup and also with delivery and pick up at the destination a 2400 mile move. We will use the U Boxes again if the need ever arises. Our daughter is using a UBox to move to medical school. We highly recommend them! Thank you UHaul for this great service!

Candace F. 
Clasificación:
1.0

2010 philo road is the worst uhaul site i know so far, the people who work there with the exception of one young lady who assisted me when I was returning the rental truck. The first lady I dealt with when picking up the rental truck actually has blackballed my name in their local system for a misunderstanding that I apologized for to her while at the uhaul store she still blacklisted my name for future business dealings with renting storages, trucks, and equipment. Even now I'm still treated rude or giving the worst equipment once they recognize my last name, customer service doesn't exist.

DANNY H. 
Clasificación:
2.0

We had no issues getting the truck. While we were in the store picking up our truck, one of the associates was loudly bashing a customer. Going on and on yelling about their return, how they were charging them extra, etc. It was super unprofessional. It was alarming to me that they kept going with it while there were other customers in the store. I understand having a bad day and maybe that customer was causing some stress for her but you should remain professional while at work.

Brian B. 
Clasificación:
5.0

I didn't get his name, but the guy that got me set up was AMAZING. Maybe clone him.

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
5.0

Rented several times and purchase items from them. Always knowledgeable, clean, pleasant and go out of their way to see that everything goes well.

JAMES M. 
Clasificación:
5.0

Thank goodness the people at this location are highly professional and helpful. We had many issues with the UHaul website, which is terrible, Had it not been for the concern and extra work os Aisha and her staff, we would still be dealing with issues created by the web site. Kudos to Aisha and her staff!!!

Donald C. 
Clasificación:
5.0

Employees were nice and answered all my questions. The truck I rented was perfect for all the stuff that couldn't fit in my car, and the can was so clean and smelled great!

Natasha S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
2.0

The information regarding the reservation and actual online move in is very confusing and could cause someone to miss a reservation. The information from the employees at the actual facility in does not line up with what customer service is saying. The Philo street employees are extremely rude and impatient. I'm going to send an email to corporate about this facility because I had the same problem last year. The customer service department was great. Luckily I was able to get a unit and move in but I felt like l had to do this almost a month early because of the confusing information coupled with the rude employees. I'm glad this is the last summer I have to use this place. I will share my very negative experience on social media. They really suck at that location but the facility itself is very nice.

Stephanie G.  |  Online Move In 
Clasificación:
4.0

Did not know that my reserved truck could be canceled if I am running late. Received aggressive phone call because I was 45 minutes behind, was told that they can cancel my reserved truck after 15 minutes!?!? Did I miss this in the app or was this just a location thing? This was my only issue, the rest of the experience was good.

William M. 
Clasificación:
5.0

It good now

Thomas S. 
Clasificación:
3.0

The gentleman we dealt with was rude beyond measure when we picked up the van, he had no reason to be. When we dropped off the van, the lady was very nice and polite.

Jenna B. 
Clasificación:
5.0

The best staff in town!!

Marlene O. 
Clasificación:
5.0

Thank you for the clerk that helped me and was so kind. And went out of her way to help me and explain things to me. God Bless you all!

Lavetta W.  |  First Impressions 
Clasificación:
1.0

I asked before I did it if I get my deposit back same day and was lied to I could of paid cash if that was the case very disappointing when that was all the money I had !!!!! And I've still not got my 75$ back

Amanda C. 
Clasificación:
4.0

Make sure UHaul technology works as and when it is supposed to. The website did not allow me to login after hours to return my vehicle initially (Session timed out). Also, the credit card processing and signature terminal did not work for the UHaul Associate during checkout.

Jonathan M. 
Clasificación:
5.0

Everything went smoothly and on time. Everyone was helpful and made great suggestions. I dont know how you would improve anything.

Mary S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jabari S. 
Clasificación:
5.0

Great service and the best location in Champaign-Urbana for this kind of service.

Charles V. 
Clasificación:
5.0

The young lady who assisted me was very helpful and patient with me throughout the entire time I was there

Laura C.  |  First Impressions 
Clasificación:
5.0

Our original trailer at pickup time had a mashed pigtail creating a taillight short. They quickly swapped for another trailer and we were on our way! Awesome crew!!! Checking was fast, efficient and friendly!

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronza M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy R. 
Clasificación:
5.0

THE STAFF WAS VERY POLITE, FRIENDLEY AND VERY KNOWLEGABLE. THEY ALL HAD BEAUTIFUL SMILES. THANK YOU, LADIES & GENTLEMEN, I APPRECIATE YOU.

Jacqueline A.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience in renting a 10 foot truck one-way from Champaign, IL to St. Louis, MO. Excellent pick up experience.

John K. 
Clasificación:
5.0

THE STAFF WAS FRIENDLY, POLITE, AND VERY KNOWLEDGEABLE. THEY ALL HAD BEAUTIFUL SMILES. I APPRECIATE YOU LADIES AND GENTLEMEN, KEEP UP THE GOOD WORK. AGAIN, THANK YOU.

Jacqueline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shayonna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
1.0

They was really rude lied to me about my payment took all my stuff after I asked to come in and pay they called me a day before they sold everything I own and she lied and said she had been call was a lie because my phone been off for 30days

Shaquita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tessara D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CRISTINE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
5.0

The only thing I would say is clean inside windshield especially for night time driving. Other than that everything was good.

Rose M. 
Clasificación:
5.0

Exelente!! 10 meses, muy satisfecha con los servicios de UHAUL en gral. Gracias!!

Julisa M.  |  Overall Experience 
Clasificación:
3.0

When I checked in on Sunday morning 2/27/22 The guy that checked me in was having some issues with his computer and said the word "FUCK" at least 4 times. Look I use this word my self but I at least have the common sense to know when to use it. Dealing with customers is not the time. Very poor representative of your company

John L. 
Clasificación:
3.0

The only thing I was not impressed with was the language the man used. I am a client, not one of their buddies. I understand he was not cursing at me per say, but I expected a more respectful conversation in that regard.

Michelle T. 
Clasificación:
5.0

No problems nice staff.

Nancy U. 
Clasificación:
5.0

The staff was so friendly and helpful! We actually had fun in there. We had so many variables related to our move and they helped us with the planning and reservations to help take the stress off.

Joy D. 
Clasificación:
5.0

Everyone was professional and helpful

Jacqueline A.  |  First Impressions 
Clasificación:
5.0

This location is always a pleasure to deal with. The General Manager runs a tight ship, and the entire staff is always friendly. One area of improvement would be a climate-controlled wash bay with a small crew or contractor on the property so each unit being returned to this major hub could be cleaned both interior and exterior. A clean vehicle is a safe vehicle! This would not apply to all locations, but since this is a major hub in Urbana, it would be nice if the units could be checked-in and cleaned when returning units. As it stands now, during winter months, no one could ever expect the staff to go "above and beyond" when it is cold outside.

Robert B. 
Clasificación:
5.0

I was glad to get the truck at short notice and the price was great

jacqueline A. 
Clasificación:
4.0

Only issue I had was using the payment portal. The set-up is janky.

Susan Smith R.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff...very nice truck....very satisfied

Robert M. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAMILL H. 
Clasificación:
5.0

The gentleman who assisted me with my rental purchase aswell as hookup was very nice and professional. He explained the entire breakdown of the trailer rental and was a big help with dropping the trailer off. He gets a 10/10 from me.

Stanley V. 
Clasificación:
5.0

Keep doing what your doing.Great customer service!

Bonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
5.0

Aisha and Jeremy are a definite asset to your company. I have ALWAYS been greeted with a smile and professional, pleasant attitude. This is why I keep coming back when I need a moving vehicle.

BONNIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

RICKEY S. 
Clasificación:
5.0

Always very satisfied with this location and the friendliness of the staff. It would be great if U-Haul (Corporate) would provide this location with a better computer system (which always seems to crash during my every visit) allowing the staff to better serve its customers. I do not know how they do it, but the staff always seems to remain calm when the system goes down, even when customers are anxiously waiting to check in or out. With this being such an excellent location, (facilities and staff) it would be great to see corporate provide them with better tools before this summer's rush on the moving season.

ROBERT B. 
Clasificación:
5.0

Staff went above customer service skills. Staff was excellent. Communication skills were awesome. This facility was the best that I've ever seen. My rating would be 10 out of 10. Thanks This store and staff ROCK.

Mary J.  |  First Impressions 
Clasificación:
5.0

Great service! The store manager Aisha is the best.

FRANK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
5.0

NOTHING! The representative working inside the store was INCREDIBLE. She was kind and helpful and really worked with me to get the job done! The representative that was there when I returned the truck was also very pleasant and professional!

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N. 
Clasificación:
5.0

All supplies are available and it was very clean. Every employee I have met there has been courteous. Been there twice in the last two weeks and will definitely rent from there again when the need arises.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Celeste C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruofei Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN MERRILL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
5.0

I was able to get a u haul on New Years day. Awesome.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A W. 
Clasificación:
5.0

My code was being denied access when put in but hopefully this should be fixed on my next visit.

Itzel G.  |  First Impressions 
Clasificación:
1.0

Please see my previous comments for the 6700 Dawson Boulevard LLC location.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M. 
Clasificación:
5.0

Speed of check in. I was third in line when arrived and It took 25 minutes before I was helped.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen D. 
Clasificación:
1.0

Get more staff who is trained properly and who knows the job requirements. I had a awful experience my money for my deposit wasn't refunded even after several hours went

WANDA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickie P.  |  First Impressions 
Clasificación:
5.0

Very nice staff both pickup and dropoff. Gracias.

Elliott Z. 
Clasificación:
5.0

Fast, organized, clear process for me.

Brittany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE ANN K. 
Clasificación:
5.0

The lady was really nice and polite at the front desk she gave me a extended 2 days after my payment day to get my things out and not be charged for a full month

candyce j.  |  Overall Experience 
Clasificación:
5.0

Pleasant staff. Accommodating.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  First Impressions 
Clasificación:
5.0

Moving is never easy, but the prompt, convenient service and well-designed van made it much easier than it would hve been.

MARYA R. 
Clasificación:
5.0

Great management 🥰

Antonio B. 
Clasificación:
1.0

I ordered a furniture dolly and 6 pads to help with the move, which were not supplied in the cargo van. Apparently I was to pick them up myself(?), merely one of many facts the woman at the window failed to tell me. When I discovered this, I called and informed them, and was told the cost would be refunded. Then, when I turned in the vehicle I mentioned it again, and the man who was there in place of the woman said he'd address it. He did not. My receipt came, and there they were, dolly and pads, charged to my account. It isn't the amount of money that they cost that upsets me, as its relatively small. Rather, its the blatant ignoring of repeated contact regarding the mix-up, the failure to make good on assurances made and the absolute inability to give proper instruction to the customer in the first place. If this is the kind of customer manipulation one can expect from this location, I will take my business elsewhere.

Anthony B. 
Clasificación:
5.0

I was extremely pleased with the service provided by the team at U-Haul Moving & Storage at Southgate. Aisha and the team were friendly, responsive, and prompt, even though they always appeared to be extremely busy. The storage facility was clean, well lit and well maintained. They have a selection of carts to help with move-in & move-out. I would definitely recommend this facility to others, as it is a great space at a very good value. Thank you to everyone at Southgate!

Lori S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail B. 
Clasificación:
5.0

Had a problem with the self check in due to location services on my ios. May have been a problem with local cell service. Aisha was great and checked me in quickly. Thanks.

Alan J. 
Clasificación:
5.0

Great

Marty T.  |  Overall Experience 
Clasificación:
5.0

The manager was very helpful.

Douglas M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaquita C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jaricka G.  |  First Impressions 
Clasificación:
3.0

Paul was so knowledgeable, kind and patient. He explained everything. I chose average vs. above average or excellent because the website does not let you know when a storage space is not available anymore. You can make a reservation but it's not guaranteed because multiple people can reserve the same unit and you won't be notified that you don't really have a space until the day you go to secure it, which is the day you need it to be told, that day, that it's not available. This should be corrected on the website ASAP! Otherwise I had a very good experience because things were explained to me. All I can say is don't blame the folks at the local uhaul because it has to be fixed by the people upstairs.

Annie M.  |  First Impressions 
Clasificación:
4.0

I would tell anyone to call haul first

Allen L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy U.  |  Overall Experience 
Clasificación:
5.0

The gentleman at the Philo office was very pleasant and very helpful.

CRISTINE G.  |  First Impressions 
Clasificación:
5.0

I originally reserved the smaller unit and confirmed it one day prior to the actual moving date. When I actually got there, I was told that the smaller unit was all taken. The only the larger one is available and the manager offered me a discount. If I only leased it during the summer, that would have been fine. But because of Covid, the unit was leased for 15 months more than the anticipated. My suggestion to you is not to lease the unit when you don't have the unit. If you did, you should be able to honor it as the smaller unit price.

Cindy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUEENA L.  |  Overall Experience 
Clasificación:
5.0

I think your staff works hard and deserves a pay raise.

Nancy U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
4.0

Had a mouse in my unit . That urinated on my side table and took the finish off.

LAURIE S.  |  Overall Experience 
Clasificación:
5.0

They were all amazing, so helpful, super nice, they had everything I needed when it comes to moving, I would recommend my family and friends here.

Moises G.  |  First Impressions 
Clasificación:
5.0

Very clean and organized.

CLARK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA M.  |  First Impressions 
Clasificación:
5.0

I worked with Jeremy he was kind and courteous and had a great sense of humor. The facilities are very clean and well maintained. The stafff are Great!

JoAnne Meyers M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie G.  |  Overall Experience 
Clasificación:
5.0

The lady that I rented from was really helpful she did a great job

Richard T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z.  |  Overall Experience 
Clasificación:
5.0

Aisha & Jeremy were always so friendly and professional whenever contacted. They are a great asset to your team.

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

Aisha was great and very helpful with all of our truck rental and storage needs. ¡Gracias!

Jacquelynne Kae B.  |  First Impressions 
Clasificación:
2.0

My unit was infested with mice and roaches, the mice damaged my belongings and after speaking to several people nothing was done about my property. Uhaul was my first experience with a storage unit and the worst I will never put my belongings in Uhaul or any other storage facility and I most definitely would not refer your facility to any of my friends or family.

Ricky K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Misty W.  |  Overall Experience 
Clasificación:
5.0

They WERE VERY CURTIUOS, HELPFUL AND PROFESSIONAL

BRUCE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUEENA L.  |  First Impressions 
Clasificación:
5.0

Each time I have been to this store it has always been great staff and service!

JoAnne Meyers M.  |  First Impressions 
Clasificación:
5.0

Great help and service. Thanks!!!

MARK B.  |  First Impressions 
Clasificación:
5.0

Very nice place, can facilitate all your moveing needs with a 1 stop shop full service and well stocked. Highly recommend!

SAMUEL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G.  |  First Impressions 
Clasificación:
5.0

It was a smooth process!

mark c.  |  Overall Experience 
Clasificación:
5.0

No problems. I wish my storage space was less expensive since I am a senior citizen.

Nancy U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WANLI P.  |  First Impressions 
Clasificación:
5.0

Salesman very knowledgeable and nice and helped me quickly.

Shannon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhenn Zhe L.  |  Overall Experience 
Clasificación:
5.0

Staff was very accommodating! Nice, clean facilities.

jonathan t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kingsley a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isis J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken P.  |  Overall Experience 
Clasificación:
4.0

Great experience - gentleman was very nice when I got the unit as I was very emotional due to personal reasons. Helped me get a deal as well. The only complaint is rodent pee on some of my things.

Allie H.  |  Overall Experience 
Clasificación:
2.0

Staff could be nicer

Caio A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARINA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K.  |  Overall Experience 
Clasificación:
5.0

Aisha was super helpful! Great service overall, too

Diana B.  |  Overall Experience 
Clasificación:
5.0

Very clean units and property. lots of carts available for use. We were in a bind and looking for a specific unit size and when one became available the front desk staff called me and told me. I would definitely use again and recommend to anyone.

Bryan D.  |  Overall Experience 
Clasificación:
5.0

I really loved the facility.

donnetta D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie H.  |  Overall Experience 
Clasificación:
2.0

Though the staff was friendly, they failed when it came to informing me how my monthly payments would work. Therefore, in spite of how clean, safe, and accessible the unit was, I am still frustrated that I ended up having to pay a late fee for my storage unit. When I did the initial paperwork in the office, I understood that I was signing up for automatic payments. I also never received a bill by email or postal mail in advance of my monthly payment date. It was incredibly frustrating to find out that I'd incurred a penalty fee after the fact. Whether or not the misunderstanding about autopay was strictly my fault, it is poor customer service not to send a notice in advance of a monthly charge. All other companies provide this courtesy. I feel that I was taken advantage of by UHaul, and will not be recommending UHaul storage to friends and family.

Sarah S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Abdur-Rahman S.  |  First Impressions 
Clasificación:
5.0

Aisha went above and beyond when the purchased lock broke. Great service!

Teresa B.  |  First Impressions 
Clasificación:
4.0

The storage unit is spacious, clean, and easy to access. In addition, the lighted location on Philo Road adds an important safety factor. My only disappointment was with the intake staff person who conveyed some impatience or unhappiness, spoke too quickly and seemed to resent my need for clarification and instructions, avoided eye contact, walked ahead of me to the check-in area, and gave the check-in key card and lock to my friend, rather than to me. This dampened my enthusiasm, but I was otherwise glad to find this unit nearby (and without a fee for the first month because I had driven a U-Haul Cargo Van to Urbana from Galesburg, Illinois, as part of my relocation plan.

Nancy L.  |  First Impressions 
Clasificación:
3.0

When I opened my unit there were rat traps and dead roaches everywhere. I understand the rat traps as a precautionary measure but I was very worried about the dead roaches. I asked an employee to sweep them out and he did! However, I am still very uneasy about leaving my belongings there in the event that more bugs are there. Additionally, my access code for the building only worked if I did it 2-3 times which was quite frustrating.

Stephanie T.  |  Online Move In 
Clasificación:
5.0

BEST CAREING THOUGHFUL GROUP OF PEOPLE YOULL EVER. GOD BLESS THIS GROUP AND COMPANY. THANKS FROM CATHY CHUCK BECKY AND CALEB BOOZER. THE BOOZERS THAT DONT  THIS GROUP IS ON PHILO ROAD IN URBANA.ILL

Cathy B.  |  First Impressions 
Clasificación:
5.0

The staff did a great job and was always helpful.

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara C.  |  First Impressions 
Clasificación:
5.0

I recommend that local friends use U-Haul Moving & Storage At Southgate when they have moving or storage needs because I have gotten the best U-Haul experience through them.

casey r.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and efficient!

mark c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K.  |  First Impressions 
Clasificación:
5.0

Best store I have ever dealt with. Cleanest store as well. Excellent people , product and service A+++

Neal G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A.  |  Overall Experience 
Clasificación:
5.0

Though I only used it for a few months, it was exceptionally clean. Security was tight. Staff was very helpful for both the starting and ending.

John H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrek K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roger r.  |  Overall Experience 
Clasificación:
5.0

 I called, I forgot who, at around 4;30 PM on March 31, 2021 to see if there was a way to check online if my unit was locked because I had left town and wanted to triple check. The homie who was working there checked it for me and gave a call back promptly. Surprised to find service like that anywhere. Big ups to that staff. Also, though I had to pay more, the staff helped me change my unit to another one since the one I was given smelled like urine. Two of the staff (one was Asian and the other Hispanic, I forgot their names) made the whole thing a good experience

Dong Gue L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

vickie p.  |  First Impressions 
Clasificación:
1.0

There was water in my unit when we went to retrieve our goods. My temperpedic king size mattress and box springs were destroyed along with some soggy 'wooden' shelving units and other items. We will be making a claim

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shivani P.  |  Online Move In 
Clasificación:
5.0

The guys there were awesome . The place was clean as a whistle . Great people there . Knowledgeable , friendly and happy and quick

Neal G.  |  First Impressions 
Clasificación:
5.0

Aisha was excellent with all the information and helping us book a storage unit. The customer service at the counter was great and courteous. Very helpful with directions to the storage unit and access code panel. Great experience overall.

Sunil S.  |  First Impressions 
Clasificación:
5.0

I absolutely loved the associate who assisted me. There was so much going on at the time being that he was the only one working, but he handled the store with such elegance and grace. I will be returning!

Bria A.  |  First Impressions 
Clasificación:
4.0

The initial rental process was a bit of a mess, as I was initially assigned a different size than I asked for, and my billing info was entered wrong. Once I got that all fixed everything was fine from then on.

Paige D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuhan L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken P.  |  First Impressions 
Clasificación:
2.0

Online reservation are confusing because they are not guaranteed. My storage unit had a rodent trap as well supporting pole blocking some of the space so I am not getting full use of the space. I will be calling uhaul and complaining about this. I will also warn students on social media about this particular unit #1133.

Stephanie G.  |  Online Move In 
Clasificación:
5.0

Friendly staff will use this place again

kingsley a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Han A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Han A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiyang L.  |  First Impressions 
Clasificación:
5.0

Jeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!

jonathan t.  |  First Impressions 
Clasificación:
5.0

I was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.

Allie H.  |  First Impressions 
Clasificación:
5.0

Excellent!!

Lisa W.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y'all are the best and please stay safe!

LaDarius D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S.  |  First Impressions 
Clasificación:
4.0

215 had mice in it that damage some clothes.

Kurt W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jay h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S.  |  First Impressions 
Clasificación:
5.0

The crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul

Gerard Paul F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetri M.  |  Overall Experience 
Clasificación:
5.0

Jeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I'd come back to your storage facilities.

GRANT H.  |  Overall Experience 
Clasificación:
4.0

Only the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.

Tamara M.  |  First Impressions 
Clasificación:
3.0

The African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....

Wendy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

Everybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i

Timothy W.  |  First Impressions 
Clasificación:
5.0

Thank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I'm grateful

Nandi C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moitreya C.  |  Overall Experience 
Clasificación:
3.0

I didn't like the limited access hours nor did I like the online pay (it was always inaccurate).

brian m.  |  Overall Experience 
Clasificación:
5.0

Both employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!

Savannah C.  |  Overall Experience 
Clasificación:
5.0

Do not post my name if you are planning to share on your website. Gracias.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saige C.  |  Overall Experience 
Clasificación:
5.0

Manger was very polite and explained everything very through.

Richard K.  |  First Impressions 
Clasificación:
2.0

The worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.

Mario P.  |  Overall Experience 
Clasificación:
5.0

Jeremy was excellent providing world class top notch service and accommodating all of our needs

Bruce S.  |  Overall Experience 
Clasificación:
1.0

I hate a $200 storage trunk clothes blankets towels all of these things were stolen out of my locker I am not happy not satisfied they are telling me that no one could have possibly gotten into my storage but somebody did and I'm not happy at all Would not recommend you guys to anybody

Taija P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Overall Experience 
Clasificación:
3.0

I would recommend uhaul storage simply because the first month was free with use of a truck. My overall impression wasn't great, though. My access code to arm/disarm the alarm never worked and the alarm sounded every time I opened my unit. Service was slow and communication with uhaul reps vague. I wasn't able to move into my unit on the day scheduled because a uhaul rep failed to book my moving truck for the correct time, and when I had to pick up the truck at 6 they didn't inform me that offices closed at 7. I was frustrated and disappointed with the lack of basic communication.

Amanda H.  |  Overall Experience 
Clasificación:
5.0

Aisha was very helpful

ARUN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKILA M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Shaylah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
5.0

Great manager

alexander m.  |  First Impressions 
Clasificación:
5.0

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. ¡Gracias!

brenda s.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful staff! A wonderful and clean storage facility to rent from. I would gladly recommend them to anyone! ¡Gracias!

Ann S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA J.  |  First Impressions 
Clasificación:
5.0

You have the best storage facility in the C-U area and beyond! ¡Gracias!

Jean D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY W.  |  First Impressions 
Clasificación:
5.0

Love the Staff. Facility excellent

Julie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S.  |  First Impressions 
Clasificación:
5.0

This storage facility is clear, secure, and well maintained. The facility manager and staff are very helpful and friendly. The facility has carts for moving things around, which provide convenience.

yanyan w.  |  Overall Experience 
Clasificación:
2.0

The customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location

Tanya K.  |  Online Move In 
Clasificación:
2.0

I was referred to the Southgate location after stopping at the Champaign U-Haul and was told by a polite gentleman that they were sold out of storage units. I arrived at Southgate and the older male behind the counter offered to assist after the store manager had to call him to return to the front counter while she assisted other customers. I requested a 5x5 but was told they were sold out and the only other option was a 10x10, which was double the price. I told him that I only needed to store a few items from my daughter's dorm room that were in my small SUV just until August 22nd. The store manager told him that he could give me one of the 5x10 units that was reserved but he ignored her. I asked if I can wait for the store manager to handle but he insisted that she would tell me the same so I proceeded to reserve the 10x10 for nearly $400 and no free lock if I reserved it online. I asked if they could accept $299 since they had a bunch of 10x10 units open and no smaller ones but he said we don't barter. I told him to cancel the transaction so I could proceed to reserve it online only to find that I could reserve the 5x10 unit and pay for it plus receive the free lock. The male then huffed and asked if I was asking him to cancel the transaction that he just entered for the past 15 mins as if I didn't lose 15 mins of my time and he wasn't still getting paid to talk about his life in San Diego. I said yes! Then the store manager turned to him and politely said "that's what I said you could do for her earlier". Needless to say, this would be a poor rating of it weren't for the store manager and I would highly suggest you place reservations and pay for them online in order to avoid being up sold and overspending

Tanya K.  |  Overall Experience 
Clasificación:
5.0

Extremely easy to complete the entire process online.

Megan B.  |  Online Move In 
Clasificación:
5.0

Great service! Quick , helpful , highly recommend !

diella p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean D.  |  First Impressions 
Clasificación:
5.0

Staff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True

jonathan t.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Myk'la B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie B.  |  First Impressions 
Clasificación:
5.0

Friendly staff, clean place,good price for my storage.

kingsley a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhenn Zhe L.  |  First Impressions 
Clasificación:
5.0

Thanks a lot for good and courteous service.

Karl S.  |  Overall Experience 
Clasificación:
5.0

Man working was very friendly and helpful.

James Z.  |  First Impressions 
Clasificación:
5.0

Super friendly, super professional.

Sousouni B.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.

Ann S.  |  First Impressions 
Clasificación:
5.0

Interesting interaction. Love tut hat they offer heat storage. Great customer service.

Marquita R.  |  First Impressions 
Clasificación:
1.0

Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission

Ivan d.  |  Overall Experience 
Clasificación:
5.0

The staff here are very nice I will recommend to anyone looking for storage

Tamie F.  |  Overall Experience 
Clasificación:
5.0

Very good and friendly ~

Soo P.  |  First Impressions 
Clasificación:
4.0

Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.

Natasha M.  |  Overall Experience 
Clasificación:
5.0

Thank you for a job well done Uhaul. Great service and facility well kept. See you next year

bruce s.  |  Overall Experience 
Clasificación:
5.0

great experience, great customer service... Thank you for making a very hectic day and better experience.

Tamie F.  |  First Impressions 
Clasificación:
5.0

Great service

Ritchie G.  |  Overall Experience 
Clasificación:
5.0

Easy access. Secure facility. Friendly staff.

Shawn R.  |  Overall Experience 
Clasificación:
1.0

Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.

sarah h.  |  Overall Experience 
Clasificación:
1.0

Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold

thanin s.  |  Overall Experience 
Clasificación:
5.0

Very friendly professional and helpful

Rebecca H.  |  First Impressions 
Clasificación:
5.0

Would prefer better reminders for rent

Surjo D.  |  Overall Experience 
Clasificación:
5.0

Will not go any other place

Johnny P.  |  First Impressions 
Clasificación:
5.0

Thank you for making the process so easy and simple

Shounak R.  |  Overall Experience 
Clasificación:
1.0

My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes

Doug K.  |  Overall Experience 
Clasificación:
5.0

Gracias

Naser H.  |  Overall Experience 
Clasificación:
5.0

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

James S.  |  First Impressions 
Clasificación:
5.0

Clean, early, and affordable!

Eric W.  |  Overall Experience 
Clasificación:
5.0

Simple and easy. Plus, got the first month free with truck rental

Peng G.  |  Overall Experience 
Clasificación:
5.0

Great facility and staff!

Donald W.  |  Overall Experience 
Clasificación:
5.0

I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional

Rachel R.  |  Overall Experience 
Clasificación:
5.0

Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She's a problem solver who,is focused on making the customers happy. Very highly reco.

Kimberly H.  |  Overall Experience 
Clasificación:
5.0

Great facility, would recommend!

Lori B.  |  Overall Experience 
Clasificación:
2.0

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Rochelle D.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.

Doug S.  |  First Impressions 
Clasificación:
5.0

Everyone was nice and helpful!

Clifford Q.  |  First Impressions 
Clasificación:
2.0

In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.

Kelsey R.  |  Overall Experience 
Clasificación:
4.0

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL G.  |  First Impressions 
Clasificación:
1.0

I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.

Jaehyun Y.  |  First Impressions 
Clasificación:
4.0

I am impressed with the cleanliness of the climate controlled storage area.

roger r.  |  First Impressions 
Clasificación:
5.0

I always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.

marion l.  |  Overall Experience 
Clasificación:
5.0

Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot

Helen M.  |  First Impressions 
Clasificación:
5.0

Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them

Donald S.  |  First Impressions 
Clasificación:
3.0

I had some issues with the late fee being that I'm a traveling business man. I would think you all would be willing to work with a paying customer but that wasn't the case so I closed the storage!

William D.  |  Overall Experience 
Clasificación:
5.0

My only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.

Kelli M.  |  Overall Experience 
Clasificación:
5.0

Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.

Lucas E.  |  First Impressions 
Clasificación:
4.0

Nice facility

dan k.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. Cost me a day of work and alot of frustration.

Christopher P.  |  First Impressions 
Clasificación:
5.0

No problems

Micci B.  |  Overall Experience 
Clasificación:
5.0

She was really nice and helpful....

irita b.  |  First Impressions 
Clasificación:
5.0

Alarm system procedures were a little unclear.

Sean C.  |  Overall Experience 
Clasificación:
5.0

The front desk person was very kind and helpful. The storage unit was also spacious enough.

Rui C.  |  First Impressions 
Clasificación:
4.0

I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe

Zhao Yang X.  |  First Impressions 
Clasificación:
1.0

They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available

Dylan L.  |  First Impressions 
Clasificación:
5.0

Can't say enough about how great your employees are. Very helpful and friendly.

David H.  |  Overall Experience 
Clasificación:
5.0

Thanks.

andrea g.  |  Overall Experience 
Clasificación:
5.0

Although, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank

Ericka T.  |  Overall Experience 
Clasificación:
4.0

Love that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have

Lashekia C.  |  Overall Experience 
Clasificación:
5.0

Have used U Haul other times this facility was better than ones I used before

john w.  |  Overall Experience 
Clasificación:
5.0

The clerk was very polite and helpful

Nicole M.  |  First Impressions 
Clasificación:
5.0

This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.

Lewis S.  |  First Impressions 
Clasificación:
5.0

First time moving He was very pleasant and patient and very respectful.

Ericka T.  |  First Impressions 
Clasificación:
4.0

Staff was friendly and helpful.

Elaine A.  |  First Impressions 
Clasificación:
1.0

Never offered a payment plan,

Clorisa C.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely kind and helpful.

Daunielle N.  |  Overall Experience 
Clasificación:
5.0

m y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks

randy s.  |  First Impressions 
Clasificación:
5.0

The general manager is super friendly and kind.knows how to treat people

Johann V.  |  Overall Experience 
Clasificación:
1.0

This company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning

Aretha J.  |  Overall Experience 
Clasificación:
1.0

I am very u nset about you all gobe all my thimgd away

Erie M.  |  Overall Experience 
Clasificación:
5.0

Thanks U Haul for all your help!!!

LATOLA D.  |  Overall Experience 
Clasificación:
3.0

Storing items here was a good choice for us.

Randy T.  |  Overall Experience 
Clasificación:
4.0

Every one was nice and pleasant

richard s.  |  Overall Experience 
Clasificación:
5.0

No problems, Thank You.

Earl S.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and a great neighbor! Barb 1604 E Mumford Dr

Barbara L.  |  Overall Experience 
Clasificación:
5.0

Probably the cleanest uhaul facility I've been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation

Debbie W.  |  Overall Experience 
Clasificación:
5.0

Very safe and clean storage.. Very convenience to haul your moving.

Severina C.  |  Overall Experience 
Clasificación:
3.0

Staff should have more extensive training on discounts, rules and storage options for customers.

kimmarie c.  |  Overall Experience 
Clasificación:
5.0

The staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!

Changhwan Y.  |  Overall Experience 
Clasificación:
4.0

You offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!

Thomas J.  |  Overall Experience 
Clasificación:
5.0

Co-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

The staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.

Tatiana S.  |  Overall Experience 
Clasificación:
5.0

Excellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.

DANIEL F.  |  Overall Experience 
Clasificación:
5.0

Great place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!

Kayla J.  |  Overall Experience 
Clasificación:
3.0

The entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.

adalila b.  |  Overall Experience 
Clasificación:
5.0

This place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. ¡Gracias!

Thomas C.  |  Overall Experience 
Clasificación:
4.0

Staff was very friendly and helpful. Storage move in and move out was quick and easy.

AMIRA A.  |  Overall Experience 
Clasificación:
5.0

The storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.

Marilyn S.  |  Overall Experience 
Clasificación:
4.0

People / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on

Stephen B. | Reservación
Clasificación:
5.0

This storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.

Karl R.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Allison D.  |  Overall Experience 
Clasificación:
5.0

overall a great experience. Very friendly and helpful staff

anoop t.  |  Overall Experience 
Clasificación:
5.0

Great experience

kiera w.  |  Overall Experience 
Clasificación:
1.0

Reservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.

Alexa R. | Reservación
Clasificación:
1.0

The staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn't care about it either.

Shuhui G. | Reservación
Clasificación:
2.0

Wasn't able to get a unit, even with a "reservation". Ended up calling around town all morning and took my stuff elsewhere.

Kaylee H. | Reservación
Clasificación:
5.0

The manager was very accommodating, efficient and friendly

SANDRA W. | Reservación
Clasificación:
4.0

👍🏻

Rick K.  |  Overall Experience 
Clasificación:
5.0

Although I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.

casey r.  |  Overall Experience 
Clasificación:
5.0

Aiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!

nathan s.  |  Overall Experience 
Clasificación:
5.0

Thanks for your service !

Floretha P.  |  Overall Experience 
Clasificación:
5.0

Best places

Cardona E.  |  Overall Experience 
Clasificación:
5.0

Very organized and efficient operation. Would definitely use again!

mark c.  |  Overall Experience 
Clasificación:
5.0

Thank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164

Wilena G.  |  Overall Experience 
Clasificación:
5.0

Good storage experience

Ron R.  |  Overall Experience 
Clasificación:
2.0

Computer system had issues the three times I went in there.

Jonathan C.  |  Overall Experience 
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