Comentarios del cliente para U-Haul Moving & Storage at Southgate

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Southgate

Grado total:

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Jeff G.
Grado:

Kind and considerate.

Deosia M.
Grado:

Guy on duty made returning my truck a breeze!!

Myk'la B. | First Impressions |
Grado:

El cliente no dejó un comentario.

Bonnie B. | First Impressions |
Grado:

El cliente no dejó un comentario.

kingsley a. | First Impressions |
Grado:

Friendly staff, clean place,good price for my storage.

Zhenn Zhe L. | First Impressions |
Grado:

El cliente no dejó un comentario.

Byron S.
Grado:

El cliente no dejó un comentario.

Kristina M.
Grado:

El cliente no dejó un comentario.

Clifford C.
Grado:

El cliente no dejó un comentario.

Karl S. | Overall Experience |
Grado:

Thanks a lot for good and courteous service.

Kelli M.
Grado:

As always, very friendly and hard-working staff!

Melinda B.
Grado:

El cliente no dejó un comentario.

Dan D.
Grado:

El cliente no dejó un comentario.

Ty N.
Grado:

This is the second time I've rented a vehicle from this location, and I am very pleased with the service, ease of checking out/checking in, and the clean condition of the vehicle. Thank you!

Karen R.
Grado:

Thx for great service!

James Z. | First Impressions |
Grado:

Man working was very friendly and helpful.

Betsy C.
Grado:

El cliente no dejó un comentario.

Kenneth A.
Grado:

El cliente no dejó un comentario.

Antonio W.
Grado:

El cliente no dejó un comentario.

Jery L.
Grado:

El cliente no dejó un comentario.

Kimberly C.
Grado:

Everything from first walking in the door to returning my van, was a great experience! I would recommend.

Johannes E.
Grado:

El cliente no dejó un comentario.

Sousouni B. | Online Move In |
Grado:

Super friendly, super professional.

Scott W.
Grado:

El cliente no dejó un comentario.

Scott W.
Grado:

El cliente no dejó un comentario.

Cole J.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

Great customer service. Very helpful

Ann S. | First Impressions |
Grado:

Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.

Christopher F.
Grado:

El cliente no dejó un comentario.

Nancy M.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

El cliente no dejó un comentario.

Marquita R. | First Impressions |
Grado:

Interesting interaction. Love tut hat they offer heat storage. Great customer service.

Lacey P.
Grado:

Dont wait 4 hours to check in returned equipment.

scot H.
Grado:

The customer service of the people I worked with when obtaining and returning the trailer was excellent.

Glenn S.
Grado:

El cliente no dejó un comentario.

John D.
Grado:

El cliente no dejó un comentario.

Daniel M.
Grado:

El cliente no dejó un comentario.

Julie R.
Grado:

El cliente no dejó un comentario.

Tony S.
Grado:

El cliente no dejó un comentario.

Todd M.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

A strap was broken for securing the front wheel of the vehicle but the U-haul employee said it would still work. It did not work and should have been fixed before we took the trailer. This created unsafe condition for towing a vehicle on this trailer.

Barbara D.
Grado:

El cliente no dejó un comentario.

Jim N.
Grado:

Our driver (Lesley Deem) unfortunately locked her key ring (including house key) in the rental truck after returning the truck at 6 pm Sunday. One of your staff (I believe Joel Herrara) was kind enough to come in after hours to open the truck so Lesley could retrieve her keys. Lesley and I (J. Nardi) cannot thank Mr.Herrara enough for this kind and generous act.

Denise B.
Grado:

El cliente no dejó un comentario.

Kytisha A.
Grado:

El cliente no dejó un comentario.

Basil E.
Grado:

The store (s) are run very well, attentive and caring customer service. Hard to find ...nice job.

Edward M.
Grado:

I rented a pickup truck for a local job. Truck had less than 5k miles and was clean. No problems checking in or out.

RIta M.
Grado:

I have not received a receipt and the gentleman said it would be emailed to me.

Jeffrey U.
Grado:

Staff was very friendly

Ty N.
Grado:

Pickup and dropoff service are both excellent. The vehicle was very clean and good condition. I'm very pleased with the overall experience and would definitely recommend to others.

Sergei M.
Grado:

Very helpful and quick

John L.
Grado:

Disappointed this time. When I called I could not understand the person on the other line. I finally ask that person to get off speaker and pick up the receiver. Took a long time to check in once I got to the store even though I was the only person in there. got the truck first stop light a water bottle rolled out from under the seat. got home and had to clean out the back of the truck. broken holiday decorations and other little trash that had fallen out of previous users boxes. I normally have a much better experience at this location but not this time.

Donna G.
Grado:

El cliente no dejó un comentario.

Joey B.
Grado:

The location was awesome. The team was attentive. Great experience. I would recommend them to anyone.

Raquel W.
Grado:

El cliente no dejó un comentario.

Mollie H.
Grado:

El cliente no dejó un comentario.

Samantha E.
Grado:

Quick and easy return process. Friendly staff.

Marile Q.
Grado:

Online system needs to be in sync w/ store. Store employees were awesome

katie B.
Grado:

The girl at the front desk and the guy who took back the truck were both extremely friendly! The store was also incredibly clean. Will use this location again if I need a truck!

Marion K.
Grado:

El cliente no dejó un comentario.

Pamela J.
Grado:

El cliente no dejó un comentario.

Ivan d. | Overall Experience |
Grado:

Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission

Karen F.
Grado:

El cliente no dejó un comentario.

Yashika D.
Grado:

The person we dealt with at the U-Haul center, Joel Herrera, was very friendly, personable, and just had great customer service skills in general. I don't know how much he's paid, but I'm sure it's not enough. Please give him a raise. Every company contact person should be as pleasant to deal with as Joel was. Thank you.

Roger O.
Grado:

El cliente no dejó un comentario.

Tamie F. | Overall Experience |
Grado:

The staff here are very nice I will recommend to anyone looking for storage

Robert B.
Grado:

Absolutely nothing! I have rented a van twice in the past two months and the equipment and service is five-star at this location. The equipment is super clean. In fact, I requested a Ford Transit and the General Manager rented a brand-new one to me as she recognized that I value super clean equipment. I will be rented the same type van next week and look forward to the same quality service. The FORD Transit vans are excellent for older customers. This van was like diving a Cadillac!

Soo P. | First Impressions |
Grado:

Very good and friendly ~

Denise B.
Grado:

Would definitely do business here again!

Natasha M. | Overall Experience |
Grado:

Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.

Ali G.
Grado:

The staff were friendly, and cooperative.

Wade L.
Grado:

El cliente no dejó un comentario.

Dianna K.
Grado:

El cliente no dejó un comentario.

Charles D.
Grado:

Free gas??

JEREMIAH D.
Grado:

The prices were much higher and we were charged for extra day because turned in couple hours later than the check out time. This was rented due to breakdown and we had little control over timeframe to turn in. We rented for 2 days, used 3 days and was ok paying the extra day we were traveling but due to traffic congestion, construction etc we didnt quite make cut off time. Will not use service for rental purposes again.

DONNA N.
Grado:

The Urbana location is so much better than the Champaign location on university the people were so much more friendly and polite .Great Customer service

Ellen A.
Grado:

El cliente no dejó un comentario.

bruce s. | Overall Experience |
Grado:

Thank you for a job well done Uhaul. Great service and facility well kept. See you next year

Brett M.
Grado:

El cliente no dejó un comentario.

Satomi S.
Grado:

El cliente no dejó un comentario.

Eddie A.
Grado:

El cliente no dejó un comentario.

John F.
Grado:

El cliente no dejó un comentario.

fred W.
Grado:

El cliente no dejó un comentario.

Inga F.
Grado:

El cliente no dejó un comentario.

Tamie F. | First Impressions |
Grado:

great experience, great customer service... Thank you for making a very hectic day and better experience.

Ritchie G. | Overall Experience |
Grado:

Great service

Shawn R.
Grado:

The truck was a great deal and did everything we needed it to. The staff were friendly, and pick-up was quick and easy. The only thing that could have been better was streamlining the online return process.

Van Anh N.
Grado:

El cliente no dejó un comentario.

Tony G.
Grado:

El cliente no dejó un comentario.

Shawn R. | Overall Experience |
Grado:

Easy access. Secure facility. Friendly staff.

sarah h. | Overall Experience |
Grado:

Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.

Darrell H.
Grado:

El cliente no dejó un comentario.

Darrell H.
Grado:

Helpful

thanin s. | Overall Experience |
Grado:

Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold

Rebecca H. | First Impressions |
Grado:

Very friendly professional and helpful

Surjo D. | Overall Experience |
Grado:

Would prefer better reminders for rent

Johnny P. | First Impressions |
Grado:

Will not go any other place

Shounak R. | Overall Experience |
Grado:

Thank you for making the process so easy and simple

Tris S.
Grado:

El cliente no dejó un comentario.

Angela C.
Grado:

El cliente no dejó un comentario.

Doug K. | Overall Experience |
Grado:

My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes

Naser H. | Overall Experience |
Grado:

Thank you

Paul H.
Grado:

Both young men I dealt with were professional and courteous. A black kid I don't remember his name and a white kid named Jonathan

James S. | First Impressions |
Grado:

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

Eric W. | Overall Experience |
Grado:

Clean, early, and affordable!

Angelika H.
Grado:

El cliente no dejó un comentario.

Yusuf I.
Grado:

El cliente no dejó un comentario.

Peng G. | Overall Experience |
Grado:

Simple and easy. Plus, got the first month free with truck rental

Peng G.
Grado:

The staff here are friendly and helpful!

Joseph D.
Grado:

El cliente no dejó un comentario.

Donald W. | Overall Experience |
Grado:

Great facility and staff!

Bonhyun K.
Grado:

El cliente no dejó un comentario.

Andrea M.
Grado:

El cliente no dejó un comentario.

Rachel R.
Grado:

El cliente no dejó un comentario.

Kimberly P.
Grado:

The location and customer service was excellent. Please call an exterminator, you have roaches in your storage unites.

Rachel R. | Overall Experience |
Grado:

I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional

Kimberly H. | Overall Experience |
Grado:

Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.

Lori B. | Overall Experience |
Grado:

Great facility, would recommend!

Rochelle D. | First Impressions |
Grado:

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Nakul N.
Grado:

Please employ more people to this location or hire a better manager.. I had to wait for 1 hr just to get my keys even when I made an Express check-in reservation.. and the person working there kept complaining about how much he has to do singlehandedly and seemed very short tempered.

Dongyoon K.
Grado:

Kindness is need

Ricardo V.
Grado:

El cliente no dejó un comentario.

RACHEL G.
Grado:

Need to staff with more than one person. The wait time is ridiculous.

Doug S. | First Impressions |
Grado:

The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.

Charles H.
Grado:

El cliente no dejó un comentario.

Doug S.
Grado:

El cliente no dejó un comentario.

Christian A.
Grado:

The employees went above and beyond, and were extremely fast and efficient during an extremely busy time of the year! I appreciate the help I received from every team member.

Emily M.
Grado:

Lines were SO SO long at pickup and return. Customer Service did the best they could with what they had but there were not enough employees working to handle the volume. Did get the equipment I wanted.

Clifford Q. | First Impressions |
Grado:

Everyone was nice and helpful!

Michael W.
Grado:

El cliente no dejó un comentario.

Kelsey R. | Overall Experience |
Grado:

In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.

Amanda R.
Grado:

I rented a furniture dolly online, but it wasn't available at the store. I was offered an appliance dolly that was not suitable for my needs.

greg P.
Grado:

The place was busy on Saturday morning and only had 1 employee. The Truck was not swept out and ready for my rental. I think they need more employees working to provide a good experience. Thanks

kirk T.
Grado:

El cliente no dejó un comentario.

Kelli H.
Grado:

The person who worked there was having a bad day due to being the only one working and problems with the computer system. I can understand that he was having a rough time, but he was short tempered with me and my mother and unprofessional. I would suggest training for staff in how to maintain professionalism in difficult situations.

Megan B.
Grado:

El cliente no dejó un comentario.

RACHEL G. | First Impressions |
Grado:

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

Jaehyun Y. | First Impressions |
Grado:

I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.

roger r. | First Impressions |
Grado:

I am impressed with the cleanliness of the climate controlled storage area.

marion l. | Overall Experience |
Grado:

I always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.

Helen M. | First Impressions |
Grado:

Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot

Donald S. | First Impressions |
Grado:

Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them

William D. | Overall Experience |
Grado:

I had some issues with the late fee being that I’m a traveling business man. I would think you all would be willing to work with a paying customer but that wasn’t the case so I closed the storage!

Kelli M. | Overall Experience |
Grado:

My only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.

Lucas E. | First Impressions |
Grado:

Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.

dan k. | Overall Experience |
Grado:

Nice facility

Christopher P. | First Impressions |
Grado:

Very bad experience. Cost me a day of work and alot of frustration.

Micci B. | Overall Experience |
Grado:

No problems

irita b. | First Impressions |
Grado:

She was really nice and helpful....

Sean C. | Overall Experience |
Grado:

Alarm system procedures were a little unclear.

Rui C. | First Impressions |
Grado:

The front desk person was very kind and helpful. The storage unit was also spacious enough.

Zhao Yang X. | First Impressions |
Grado:

I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe

Dylan L. | First Impressions |
Grado:

They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available

David H. | Overall Experience |
Grado:

Can't say enough about how great your employees are. Very helpful and friendly.

andrea g. | Overall Experience |
Grado:

Thanks.

Ericka T. | Overall Experience |
Grado:

Although, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank

Lashekia C. | Overall Experience |
Grado:

Love that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have

john w. | Overall Experience |
Grado:

Have used U Haul other times this facility was better than ones I used before

Nicole M. | First Impressions |
Grado:

The clerk was very polite and helpful

Lewis S. | First Impressions |
Grado:

This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.

Ericka T. | First Impressions |
Grado:

First time moving He was very pleasant and patient and very respectful.

Elaine A. | First Impressions |
Grado:

Staff was friendly and helpful.

Clorisa C. | Overall Experience |
Grado:

Never offered a payment plan,

Daunielle N. | Overall Experience |
Grado:

Staff was extremely kind and helpful.

randy s. | First Impressions |
Grado:

m y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks

Johann V. | Overall Experience |
Grado:

The general manager is super friendly and kind.knows how to treat people

Aretha J. | Overall Experience |
Grado:

This company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning

Erie M. | Overall Experience |
Grado:

I am very u nset about you all gobe all my thimgd away

LATOLA D. | Overall Experience |
Grado:

Thanks U Haul for all your help!!!

Randy T. | Overall Experience |
Grado:

Storing items here was a good choice for us.

richard s. | Overall Experience |
Grado:

Every one was nice and pleasant

Earl S. | Overall Experience |
Grado:

No problems, Thank You.

Barbara L. | Overall Experience |
Grado:

Excellent facility and a great neighbor! Barb 1604 E Mumford Dr

Debbie W. | Overall Experience |
Grado:

Probably the cleanest uhaul facility I’ve been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation

Severina C. | Overall Experience |
Grado:

Very safe and clean storage.. Very convenience to haul your moving.

kimmarie c. | Overall Experience |
Grado:

Staff should have more extensive training on discounts, rules and storage options for customers.

Changhwan Y. | Overall Experience |
Grado:

The staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!

Thomas J. | Overall Experience |
Grado:

You offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!

Michelle C. | Overall Experience |
Grado:

Co-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.

Tatiana S. | Overall Experience |
Grado:

The staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.

DANIEL F. | Overall Experience |
Grado:

Excellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.

Kayla J. | Overall Experience |
Grado:

Great place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!

adalila b. | Overall Experience |
Grado:

The entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.

Thomas C. | Overall Experience |
Grado:

This place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. Thanks!

AMIRA A. | Overall Experience |
Grado:

Staff was very friendly and helpful. Storage move in and move out was quick and easy.

Marilyn S. | Overall Experience |
Grado:

The storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.

Stephen B. | Reservación |
Grado:

People / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on

Karl R. | Overall Experience |
Grado:

This storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.

Allison D. | Overall Experience |
Grado:

None

anoop t. | Overall Experience |
Grado:

overall a great experience. Very friendly and helpful staff

kiera w. | Overall Experience |
Grado:

Great experience

Alexa R. | Reservación |
Grado:

Reservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.

Shuhui G. | Reservación |
Grado:

The staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn’t care about it either.

Kaylee H. | Reservación |
Grado:

Wasn’t able to get a unit, even with a “reservation”. Ended up calling around town all morning and took my stuff elsewhere.

SANDRA W. | Reservación |
Grado:

The manager was very accommodating, efficient and friendly

Rick K. | Overall Experience |
Grado:

👍🏻

casey r. | Overall Experience |
Grado:

Although I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.

nathan s. | Overall Experience |
Grado:

Aiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!

Floretha P. | Overall Experience |
Grado:

Thanks for your service !

Cardona E. | Overall Experience |
Grado:

Best places

mark c. | Overall Experience |
Grado:

Very organized and efficient operation. Would definitely use again!

Wilena G. | Overall Experience |
Grado:

Thank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164

Ron R. | Overall Experience |
Grado:

Good storage experience

Jonathan C. | Overall Experience |
Grado:

Computer system had issues the three times I went in there.

No reviews have been submitted for this location.

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