Comentarios del cliente para U-Haul Moving & Storage at Southgate
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Southgate
Sousouni B. en
Super friendly, super professional.
Ann S. en
Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.
Marquita R. en
Interesting interaction. Love tut hat they offer heat storage. Great customer service.
Ivan d. en
Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission
Tamie F. en
The staff here are very nice I will recommend to anyone looking for storage
Soo P. en
Very good and friendly ~
Natasha M. en
Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.
bruce s. en
Thank you for a job well done Uhaul. Great service and facility well kept. See you next year
Tamie F. en
great experience, great customer service... Thank you for making a very hectic day and better experience.
Ritchie G. en
Shawn R. en
Easy access. Secure facility. Friendly staff.
sarah h. en
Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.
thanin s. en
Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold
Rebecca H. en
Very friendly professional and helpful
Surjo D. en
Would prefer better reminders for rent
Johnny P. en
Will not go any other place
Shounak R. en
Thank you for making the process so easy and simple
Doug K. en
My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes
Naser H. en
James S. en
The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.
Eric W. en
Clean, early, and affordable!
Peng G. en
Simple and easy. Plus, got the first month free with truck rental
Donald W. en
Great facility and staff!
Rachel R. en
I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional
Kimberly H. en
Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.
Lori B. en
Great facility, would recommend!
Rochelle D. en
Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.
Doug S. en
The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.
Clifford Q. en
Everyone was nice and helpful!
Kelsey R. en
In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.
RACHEL G. en
Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.
Jaehyun Y. en
I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.
roger r. en
I am impressed with the cleanliness of the climate controlled storage area.
marion l. en
I always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.
Helen M. en
Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot
Donald S. en
Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them
William D. en
I had some issues with the late fee being that I’m a traveling business man. I would think you all would be willing to work with a paying customer but that wasn’t the case so I closed the storage!
Kelli M. en
My only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.
Lucas E. en
Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.
dan k. en
Christopher P. en
Very bad experience. Cost me a day of work and alot of frustration.
Micci B. en
irita b. en
She was really nice and helpful....
Sean C. en
Alarm system procedures were a little unclear.
Rui C. en
The front desk person was very kind and helpful. The storage unit was also spacious enough.
Zhao Yang X. en
I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe
Dylan L. en
They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available
David H. en
Can't say enough about how great your employees are. Very helpful and friendly.
andrea g. en
Ericka T. en
Although, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank
Lashekia C. en
Love that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have
john w. en
Have used U Haul other times this facility was better than ones I used before
Nicole M. en
The clerk was very polite and helpful
Lewis S. en
This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.
Ericka T. en
First time moving He was very pleasant and patient and very respectful.
Elaine A. en
Staff was friendly and helpful.
Clorisa C. en
Never offered a payment plan,
Daunielle N. en
Staff was extremely kind and helpful.
randy s. en
m y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks
Johann V. en
The general manager is super friendly and kind.knows how to treat people
Aretha J. en
This company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning
Erie M. en
I am very u nset about you all gobe all my thimgd away
LATOLA D. en
Thanks U Haul for all your help!!!
Randy T. en
Storing items here was a good choice for us.
richard s. en
Every one was nice and pleasant
Earl S. en
No problems, Thank You.
Barbara L. en
Excellent facility and a great neighbor! Barb 1604 E Mumford Dr
Debbie W. en
Probably the cleanest uhaul facility I’ve been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation
Severina C. en
Very safe and clean storage.. Very convenience to haul your moving.
kimmarie c. en
Staff should have more extensive training on discounts, rules and storage options for customers.
Changhwan Y. en
The staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!
Thomas J. en
You offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!
Michelle C. en
Co-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.
Tatiana S. en
The staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.
DANIEL F. en
Excellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.
Kayla J. en
Great place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!
adalila b. en
The entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.
Thomas C. en
This place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. Thanks!
AMIRA A. en
Staff was very friendly and helpful. Storage move in and move out was quick and easy.
Marilyn S. en
The storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.
Stephen B. en
People / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on
Karl R. en
This storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.
Allison D. en
anoop t. en
overall a great experience. Very friendly and helpful staff
kiera w. en
Alexa R. en
Reservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.
Shuhui G. en
The staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn’t care about it either.
Kaylee H. en
Wasn’t able to get a unit, even with a “reservation”. Ended up calling around town all morning and took my stuff elsewhere.
SANDRA W. en
The manager was very accommodating, efficient and friendly
Rick K. en
casey r. en
Although I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.
nathan s. en
Aiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!
Floretha P. en
Thanks for your service !
Cardona E. en
mark c. en
Very organized and efficient operation. Would definitely use again!
Wilena G. en
Thank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164
Ron R. en
Good storage experience
Jonathan C. en
Computer system had issues the three times I went in there.