Your employee was not friendly or welcoming. He made me feel like we were a bother Tried to explain to him a tail light socket didn't work correctly but he did not want to hear about it I WON'T GO BACK
Allen H.Customer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Eric really went over and beyond to help us!
ola r. | First ImpressionsMore parking
Karen S.Missing items
Helen f. | Overall ExperienceBobby was working the check-in and the check out area. He was very knowledgeable and worked hard to make sure the check out process went smoothly. He's great!
logan B.This is my go to place the people are wonderful I love all of them they have great customer service etiquette and will always make sure to tell all of my friends and family to go to this location!!! They are my favorite!!
Wanda F. | Online Move InI was very pleased with the service/employees and the cleanliness was top notch.
Cassandra A. | Overall ExperienceBobby was polite and had great customer service
shineah D.I was charged for something that I didn’t use no was in my truck but over all it was a great experience.
Chelsea T. | First ImpressionsEric Malone was great!!!
Demetri F. | First ImpressionsBobby was awesome as always!!! Great customer service
Jennifer S.Donny was top notch!! Works day and night to ensure top quality service.
Keith S.Excellent service
Annette T. | First ImpressionsThe manager went above and beyond expectations when I rented a trailer to take a generator to a friend on oxygen. Even though it was almost closing time and his computer was not acting properly, he managed to get me a trailer. Thank you
thomas C.Everything was great for me
Karen S.The customer service is great. 5 stars across the board.
Jennifer S.The customer service at this location has been excellent every time I have visited it. Everyone is always polite, helper and professional.
LARRY A.Wilderness was great!
JOHN R.Very professional, keep up the good work
A D.Bobby and Eric were top notch and the return of equipment was flawless!
Charles C.I had no issue, customer service representative were professional and were able to accommodate my needs successfully. I also have a storage and the guys a this particular local are always mannerable and have very pleasant demeanors. The office is clean and they explain every aspect of the rental, so you can understand.
carmen E.Great team
Doris S.Bobby Ballard was absolutely helpful and provided great customer service he check me in quick and very satisfied
BRENETTA S.Bobby took care of me at all cost. He was very professional about everything. Any question I ask me asked . I will Recommend anybody I know to come there for a u haul . The whole staff is great . Best U haul spot in Shreveport Bossier.
Brandon J. | First ImpressionsBobby and Wilbert is doing a great job!! Give them both a raise!!
Billy R. | Overall ExperienceVery small driveways. Extremely helpful and accommodating staff
Crystal W.Very busy place, to much for one attendant
Gail or Derrick B.At 76, this was my first experience to rent a U-Haul myself. It was an enjoyable experience. It was so hassle-free, it was surprising! The two young men that helped me, one when I rented and one when I returned were excellent with customer service. U-Haul is blessed to have such good employees. A rare find in today's world. Thank you again for operating such a good company!
Jane C.I really cannot think of anything
LARRY A.Wilbert the Manger was great in helping me
Billy R. | First ImpressionsEric was most helpful.
Stephanie H. | First ImpressionsEric was very rude and had a nasty attitude. Meanwhile, the other guy was really sweet and was really helpful!
alyssa B.The employee was rude and unpleasant
George K.everything was perfect
Barbara K.Eric was absolutely fabulous. This is was my second rental he managed. Such a great experience
Dorothy M.The friendliest and most dependable of any truck rental facility I've dealt with. Bobby and Eric are great to work with.
Pat T.The staff were very helpful and courteous!!!
Mickey L. | Overall ExperienceOverall I had a good experience
Una C. | Overall ExperienceFriendly and helpful from start to finish. Very good service rendered.
Sandra S. | Overall ExperienceWith today's class trucks and hitches why the 55mph speed guidelines?
Jeanatta S.Excellent staffing, very resourceful.
LATORIA L. | Overall ExperienceNo comment
delores G.Supervisor Eric was very rude and disrespectful. Truck smelled like urine and when it was driven sound like it was falling apart. Also trailer light did not work .
Raynita K.Left the the access card and couldn’t get in.
KAREN C. | First ImpressionsDrop off at night after hours did not meet with any personnel
Danielle T.Great service
GENON L.Why am I receiving this! Shouldn’t be tied to me at all!
NATALIE F. | Overall ExperienceStaff member was helpful and courteous and knowledgeable. Friendly as well.
Brandon T. | First ImpressionsEric was very professional, knowledgeable helpful, patience and understanding.
Betty M. | Overall ExperienceThe agent at the uhaul location was very friendly and helpful.
Todd C.The staff was very friendly, professional, helpful and knowledgeable. I appreciate his help and service.
Betty M. | First ImpressionsThe furniture dolly was not there when I picked up the truck; however, the manager went to another store nearby and got one and delivered it to my house. Super service in todays time when so many would have just made excuses versus providing a solution. Much appreciated.
April R.Couldn't have been better
Scott H.The guy who helped me was very helpful. He has wonderful customer service and I feel awful that I don’t remember his name but I remember his face. He was amazing and very helpful.
Tiara M. | First ImpressionsThe truck itself was clean but was kind of scared to drive it the tire monitor light was on and the Uhaul attendant kind of joked about it but by the grace of God I made it but I will always rent from that store are site
Felisha H.The only negative was the constant increase in fees the last few months that I used the facility.
ANTHONY W. | Overall ExperienceThe gentleman at the Airport location are truly helpful. They are very polite and respectful, I would like for someone in corporate to acknowledge them. Nowadays it's hard to get or receive excellent customer services. Job well done young men (Eric, Bobby and I'm not sure of the other young man name, but they are all great!!!
Velma C.Workers are great n helpful
Shanice H.The worker tried to argue with me instead of being helpful, the u haul van had only 3/4 a tank of gas, and had a huge sticker that had been stuck to the driver side window and the sticky residue was still on the window right in the line of view when trying to use the mirrors.
Zachary S.Eric and Bobby are the best!!!
TAMMY D. | Overall ExperienceThe gentleman was very good at his job, friendly, and very helpful with the rental. I wouldn't change a thing about the rental experience. I would definitely recommend this place for rental pick up.
Patricia W.Great customer service.
Gerry W.Patient and kind staff
Tammi B.Move in was fast and easy good customer service experience with the attendant that assisted me.
Una C. | First ImpressionsMy experience was great don't have any reason to ask for improvement.
Una C.N/A
DESTINY O. | Overall ExperienceStaff was very helpful
Enchantra S.Best service ever!!
JEANETTE H.Very friendly staff and highly efficient!!
BARRY H. | First ImpressionsVery good customer service.
Don M.The gentleman at this location is always kind and attentive to me as a customer. It has not been a time that I go there where I get horrible service. They are always smiling and attitude is pleasant. The building is kept very clean and smells great. I would definitely recommend this location to anyone needing any uhaul rental equipment or vehicle
Velma C.Yall should get Mr.Eric Malone some help. There's no reason he should be doing it all from the office to the lot. Event hough he maintains it well, he still needs help he's only 1 person.... but he was great!
Duntaira H.Employees were very helpful and polite.
GLORIA T. | Overall ExperienceMy unit roof had a leak and so my stuff got wet and some of it had mildew but overall I had no problems
JEANENNE H. | Overall ExperienceFix driver's side front tire.
ryan P.The person in charge of getting me a truck was the rudest Hoodrat I've ever met, I am an over the road household goods truck driver I rent U-Haul trucks three four times a week through the year and this guy was so disrespectful I will never ever rent a U-Haul truck from them again
Randy B.Great Customer Service
Sharealla D. | Online Move InGreat
Tina S. | First ImpressionsThanks 4 everything especially the dumpster on site. Professional cletk
JANETTE J. | Overall ExperienceNo improvement needed.
Betty G.Great experience no problems and the added helpers was excellent.
leslie L.None needed...Bobby was absolutely awesome.
Kontonya A.Everything was good and the office clerk was very helpful and took his time and explain everything to me and made sure I was satisfied. Mr. Bobby Ballard was very nice gentleman and helpful. I was very satisfied
Sheila C. | First ImpressionsI loved the customer service was so welcoming n warm it made me feel great about my moving thanks
Shakeitha J. | First ImpressionsThe Staff was Excellent and acted with the Hightest Professionlism!
KATE T W. | Overall ExperienceSomeone called rohan signed up with my email. I have not used your facilities.
ROHAN G. | Overall ExperienceEric was fabulous he made the whole process flawless
Edna J. | Online Move InLove Uhaul and the customer service is great
SHERI H. | Overall ExperienceThe only issue that concerned me was the mold. My mattresses & appliances were over grown with mold. Also want to make a note in file that Paul Whiten my "father' moved the $10,000 worth of furniture to a storage building onto his property. With written terms that I pay no rent & can have it anytime. Thanks
ANNE S. | Overall ExperienceFacility was secure , clean and well maintained . Employees were professional and very helpful .
Deborah F. | Overall ExperienceFriendly staff.
QUIANA M. | Overall ExperienceStaff was very good and nice and will recommend anyone to this location
Vanesa A. | Overall ExperienceEverytime I enter the store the staff was always friendly and helpful as well as kind.
paulette s. | Overall ExperienceGreat customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.
CAROYN K. | Overall ExperienceMy Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I’m Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee
EDWARD L. | First ImpressionsManager was very helpful with the special pricing. Thanks
Craig A. | First ImpressionsStaff were outstanding professional and courteous!
byron d. | First ImpressionsEric was very helpful and very nice.
Janet P. | Overall ExperienceHad this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...
CATHY C. | Overall ExperienceMy unit was old and with alot of holes in it and ruin my belongings
Valerie S. | Overall ExperienceI have absolutely NO complaints.
maryland j. | First ImpressionsEric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.
Whitley R. | First ImpressionsI need to have access to my unit after 10 pm. because of my work hours
shane g. | Online Move InErick was extremely helpful
vickie s. | Overall ExperienceNeed a power back up for gates when power gos out
David D. | Online Move InThe people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.
Janet P. | First ImpressionsExcellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.
FLOYD C. | Overall ExperienceIt's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.
Jason R. | First ImpressionsThe staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.
Enid T. | Overall ExperienceMr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!
LaQuitha E. | First ImpressionsGreat people at this facility !! Worked with us was very friendly and accommodating!!
Robin M. | First Impressions