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brenda E.Customer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Good customer service.
Porshalin P.I loved the experience, Thanks to each and every worker
Vanessa R.Driver side window not sealed properly; had to endure an annoying wind sound; the drive from Louisiana to Texas sounded like my door was not closed but it was. Truck got the job done but was extremely loud.
CEDRIC W.Excellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.
FLOYD C. | Overall ExperienceBobby was amazing they were very busy and short a person and he handled a busy lobby perfectly amazing customer service.
Joseph S.Every employee at this branch was professional, personable, pleasant, and were honestly the best part of my moving experience. Thank you all so much!
JASON R.Small things broken. dirty upon pickup
Allen D.Truck had few issues tow in kept coming on had to manually turn it off. Had a winning sound. Reported to worker and he seen the issues. Stated mechanic rushed and fixed it. Feel I should of been given a discount . The manager their is a true professional.
Rossi C.Great job by all. Excellent customer service!
JOHN S.Those guys there need a extra 2$ of pay. I called never drove a uhual a day in my life they gave me so much faith telling me I can do it. They new guy was training an they still took so much care of me
ashley B.They were great
Nancy D.I went to the Hollywood location in Shreveport Louisiana which was closer to my Storage unit and there was no customer service representative at this location and the girl behind the counter was not helpful and knowledgeable.
Donald L.Eric was very nice and knowledgeable.
CRYSTAL H.Y'all do great work love how y'all take care of us when we come in. Thank you
PAMELA R.You are in very good hands
RICHARD M.It's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.
Jason R. | First ImpressionsThe Webster's are amazing people and they've made each of my experiences a pleasure.
Jason R.Everything was great. The truck I hit was very well maintained compared to ones I got in the past and the people were so nice!
Benjetta H.Everything it's ok 👌
LUIS S.The only issue I had was the ability to get in and out to pick up the trailer. Not only was the drive a steep angle, it was very narrow, so trucks had to be moved back. But the guys there were very helpful to get me in my way
Mark D.The staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.
Enid T. | Overall ExperienceMiss Nella and get husband are excellent uhaul employees and made my unsettling relocation snafu, easier with their information and customer service skills. please recognize them . thanks
patricia S.The best U-Haul location in the ArkLaTex. The Websters are great folks and always do excellent work. **DO NOT GO to Hollywood Rd location, night and day difference!
Randy C.Everything went well. The person at the front desk was very friendly and my truck was waiting. The truck was very clean. This was important to me as we are dealing with the Covid19 crisis. Good job U-Haul!
Felicia P.This location provided the best customer service I've experience with U Haul facilities.
Calvin J.Same excellent quick service I received.
EDDIE L.EVERYTHING WAS GREAT.
Calvin J.Awesome service like in and out
Anita M.Mr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!
LaQuitha E. | First ImpressionsVery nice people helped us
Randy C.This location double charge me for a rental from 10/03/2020 2:15 pm - 10/03:2020 10:40 pm. Also increase the insurance coverage amount. I have video recording of the time I dropped off. I will not be during business with this location again and will also be reporting them to the BBB and informing all of my family and friends about my experience with this location. Mrs. Webster was nice, but overall the service and overcharging me is unacceptable.
Kimberly K.Great friendly customer service. Overall desire to make sure my needs were met.
Theresa W.The U-Haul system was down when I went to pick up and I wasn't able to pick up until 2 hours later. Then I was charged an after hours drop off fee because I dropped the truck 30 minutes after closing.
Bonnie R.Great people at this facility !! Worked with us was very friendly and accommodating!!
CODY M. | First ImpressionsMy customer service experience was horrible , they didn't have the truck i originally reserved online . When i get there i get inconvenienced again so they had to switch to a smaller truck and i had to drive to another location , and they didn't want to compensate me for not having the truck i asked for and for not having the truck i needed when i ordered it at the right location. Never using uhaul again !
Chelsea P.He gave excellent customer service he took the time to explain everything our recommended U-Haul company to anybody
TERESA B.I can't think of anything. Wonderful people to work with!!
JAMES C.Don and his wife are amazing, great service and clean facility
Clark J. | Overall ExperienceGracias
Kimberly J.Very nice and helpful couple running this location.
Norman M.Service was friendly and professional. Equipment was clean and in good condition
REGINALD V.Nothing - my exerience was basically perfect, thanks very much.
Eileen C.No improvements needed. The couple are nearing retirement and the facility and equipment met my needs for the day. I will try my best to follow wisdom the next time I come in contact with people such as themselves.
AYANNA S.Very Professional
Eddie W.My moving uhaul truck door kept getting stuck couldn't pull it down so I would upgrade the truck but my overall experience was very great. Was very easy process for me
Timberley G.Everything was perfect . It was quick, professional and easy .
John C.keep doing what you doing great service
VERGE B.Up grade the card machine it freezing up but excellent and wonderful workers.
Johnny J.The staff was very courteous. He had great customer service skills.
Enid T. | First ImpressionsNothing, Customer Service is wonderful and very respectful no matter the age difference.
malk D.Good respectful people, very helpful and the van I had was very clean and ran great
adam S.Don Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!
michele w. | Overall ExperienceI was treated like FAMILY. It was a great experience.
Warren W. | Overall ExperienceStaff Was Nice And Friendly!
DESTINY O. | First Impressionsdifficult location to drop off 26'
ronald S.Verry frenly man. And helphful.
Mike P. | First ImpressionsVery friendly and accommodating.
Ruben G.I returned the truck on 5/26/20 at 6:15 pm. You charged me for another day stating it was returned 5/27 at 7 am. That is bull crap, I want my money refunded to me, I am calling my bank to dispute the charge and I will never be using U-Haul again. This whole process has been horrible from the day I called to make the reservation.
Andria J.Gracias
Keith K.I reserved my uhaul on line at minden location. Called 3 hrs before pick up to confirm and was told they have no trucks. Had to make several calls to locate a truck. Suggest someone update online process so its accurate.
Doni R.I will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.
ANITA B. | First Impressionsno comment.
FRED W. | Overall ExperienceThe experience was great
RACHEL M. | Overall ExperienceVery helpful!
Melissa C. | First ImpressionsUhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.
Donzell A. | Overall ExperienceYour Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.
SYLVIA C. | Overall ExperienceI forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
Shaterrica S. | First ImpressionsThanks for helping me with my move by providing everything I needed.
CASSANDRA H. | Overall ExperienceI had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.
Toni S. | Overall ExperienceThank you all for all the help you gave me.
frenchie w. | Overall Experience¡Gracias!
Toni G. | Overall ExperienceGood facilities...Great staff!
Linda H. | Overall ExperienceI have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful
Kimberly G. | Overall ExperienceGood service every time I came thanks
Carlos C. | Overall ExperienceStaff was friendly, knowledgeable, and very helpful from beginning to end. Extraordinario servicio al cliente
Shrnatha E. | First ImpressionsThe staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space
BETTY D. | Overall ExperienceManager has a very very nasty attitude. The gate is always broke.
Linda B. | Overall ExperienceEverything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.
Brandon C. | First ImpressionsNo comments.
Lee J. | Overall ExperienceThe staff was excellent
larhonda j. | Overall ExperienceHad no problems . Check out and check in was very easy. People at both places were awesome!
Teri K. | First Impressionslovely experience
Aretha G. | Overall ExperienceVery friendly and helpful
Victor S. | Overall ExperienceThank you all for your kindness as well as patient when I was late paying.God bless you all!
Charlene C. | Overall ExperienceThanks for your kind service.
Phillip S. | Overall ExperienceGreat service and very friendly people. Thank you.
Michael W. | Overall ExperienceMoved out b4 out date n I hope the charges have been removed
Lori B. | Overall ExperienceLove it.... Will come again
Amber P. | Overall ExperienceGreat staff
DAVID B. | Overall ExperienceJust rude people that work there
Adrian P. | Overall ExperienceNasty attitudes
Brandis R. | Overall ExperienceThank you very much for doing such a great service to serve the public. We really appreciate it very much.
Connie S. | Overall Experience