Customer Reviews for U-Haul Moving & Storage at Shreveport Airport

316 comentarios

5919 Financial Plaza   Shreveport, LA 71129
(1/2 MI E Of Pines Rd)

(318) 687-3601

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(318) 687-3601

5919 Financial Plaza
Shreveport, LA 71129
(1/2 MI E Of Pines Rd)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Nada

brenda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willa B. 
Clasificación:
5.0

Good customer service.

Porshalin P. 
Clasificación:
5.0

I loved the experience, Thanks to each and every worker

Vanessa R. 
Clasificación:
4.0

Driver side window not sealed properly; had to endure an annoying wind sound; the drive from Louisiana to Texas sounded like my door was not closed but it was. Truck got the job done but was extremely loud.

CEDRIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

Excellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.

FLOYD C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Bobby was amazing they were very busy and short a person and he handled a busy lobby perfectly amazing customer service.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris S. 
Clasificación:
5.0

Every employee at this branch was professional, personable, pleasant, and were honestly the best part of my moving experience. Thank you all so much!

JASON R. 
Clasificación:
3.0

Small things broken. dirty upon pickup

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
5.0

Truck had few issues tow in kept coming on had to manually turn it off. Had a winning sound. Reported to worker and he seen the issues. Stated mechanic rushed and fixed it. Feel I should of been given a discount . The manager their is a true professional.

Rossi C. 
Clasificación:
5.0

Great job by all. Excellent customer service!

JOHN S. 
Clasificación:
5.0

Those guys there need a extra 2$ of pay. I called never drove a uhual a day in my life they gave me so much faith telling me I can do it. They new guy was training an they still took so much care of me

ashley B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSUELO D. 
Clasificación:
5.0

They were great

Nancy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
4.0

I went to the Hollywood location in Shreveport Louisiana which was closer to my Storage unit and there was no customer service representative at this location and the girl behind the counter was not helpful and knowledgeable.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIVONNA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
3.0

Eric was very nice and knowledgeable.

CRYSTAL H. 
Clasificación:
5.0

Y'all do great work love how y'all take care of us when we come in. Thank you

PAMELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby B. 
Clasificación:
5.0

You are in very good hands

RICHARD M. 
Clasificación:
5.0

It's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.

Jason R.  |  First Impressions 
Clasificación:
5.0

The Webster's are amazing people and they've made each of my experiences a pleasure.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline C. 
Clasificación:
5.0

Everything was great. The truck I hit was very well maintained compared to ones I got in the past and the people were so nice!

Benjetta H. 
Clasificación:
5.0

Everything it's ok 👌

LUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette T.  |  First Impressions 
Clasificación:
5.0

The only issue I had was the ability to get in and out to pick up the trailer. Not only was the drive a steep angle, it was very narrow, so trucks had to be moved back. But the guys there were very helpful to get me in my way

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANCEE JARRARD G. 
Clasificación:
5.0

The staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.

Enid T.  |  Overall Experience 
Clasificación:
5.0

Miss Nella and get husband are excellent uhaul employees and made my unsettling relocation snafu, easier with their information and customer service skills. please recognize them . thanks

patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericia F. 
Clasificación:
5.0

The best U-Haul location in the ArkLaTex. The Websters are great folks and always do excellent work. **DO NOT GO to Hollywood Rd location, night and day difference!

Randy C. 
Clasificación:
5.0

Everything went well. The person at the front desk was very friendly and my truck was waiting. The truck was very clean. This was important to me as we are dealing with the Covid19 crisis. Good job U-Haul!

Felicia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlu May O. 
Clasificación:
5.0

This location provided the best customer service I've experience with U Haul facilities.

Calvin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

Same excellent quick service I received.

EDDIE L. 
Clasificación:
5.0

EVERYTHING WAS GREAT.

Calvin J. 
Clasificación:
5.0

Awesome service like in and out

Anita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

Mr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!

LaQuitha E.  |  First Impressions 
Clasificación:
5.0

Very nice people helped us

Randy C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly K. 
Clasificación:
1.0

This location double charge me for a rental from 10/03/2020 2:15 pm - 10/03:2020 10:40 pm. Also increase the insurance coverage amount. I have video recording of the time I dropped off. I will not be during business with this location again and will also be reporting them to the BBB and informing all of my family and friends about my experience with this location. Mrs. Webster was nice, but overall the service and overcharging me is unacceptable.

Kimberly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamila J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyresa J. 
Clasificación:
5.0

Great friendly customer service. Overall desire to make sure my needs were met.

Theresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
1.0

The U-Haul system was down when I went to pick up and I wasn't able to pick up until 2 hours later. Then I was charged an after hours drop off fee because I dropped the truck 30 minutes after closing.

Bonnie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynnette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal M. 
Clasificación:
5.0

Great people at this facility !! Worked with us was very friendly and accommodating!!

CODY M.  |  First Impressions 
Clasificación:
1.0

My customer service experience was horrible , they didn't have the truck i originally reserved online . When i get there i get inconvenienced again so they had to switch to a smaller truck and i had to drive to another location , and they didn't want to compensate me for not having the truck i asked for and for not having the truck i needed when i ordered it at the right location. Never using uhaul again !

Chelsea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA B.  |  Overall Experience 
Clasificación:
5.0

He gave excellent customer service he took the time to explain everything our recommended U-Haul company to anybody

TERESA B. 
Clasificación:
5.0

I can't think of anything. Wonderful people to work with!!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jalexis B. 
Clasificación:
5.0

Don and his wife are amazing, great service and clean facility

Clark J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

Gracias

Kimberly J. 
Clasificación:
5.0

Very nice and helpful couple running this location.

Norman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted L. 
Clasificación:
5.0

Service was friendly and professional. Equipment was clean and in good condition

REGINALD V. 
Clasificación:
5.0

Nothing - my exerience was basically perfect, thanks very much.

Eileen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus G. 
Clasificación:
4.0

No improvements needed. The couple are nearing retirement and the facility and equipment met my needs for the day. I will try my best to follow wisdom the next time I come in contact with people such as themselves.

AYANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Very Professional

Eddie W. 
Clasificación:
5.0

My moving uhaul truck door kept getting stuck couldn't pull it down so I would upgrade the truck but my overall experience was very great. Was very easy process for me

Timberley G. 
Clasificación:
5.0

Everything was perfect . It was quick, professional and easy .

John C. 
Clasificación:
5.0

keep doing what you doing great service

VERGE B. 
Clasificación:
5.0

Up grade the card machine it freezing up but excellent and wonderful workers.

Johnny J. 
Clasificación:
5.0

The staff was very courteous. He had great customer service skills.

Enid T.  |  First Impressions 
Clasificación:
5.0

Nothing, Customer Service is wonderful and very respectful no matter the age difference.

malk D. 
Clasificación:
5.0

Good respectful people, very helpful and the van I had was very clean and ran great

adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatyana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTEZ A. 
Clasificación:
5.0

Don Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!

michele w.  |  Overall Experience 
Clasificación:
5.0

I was treated like FAMILY. It was a great experience.

Warren W.  |  Overall Experience 
Clasificación:
5.0

Staff Was Nice And Friendly!

DESTINY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

difficult location to drop off 26'

ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALENE C. 
Clasificación:
5.0

Verry frenly man. And helphful.

Mike P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rabah R. 
Clasificación:
5.0

Very friendly and accommodating.

Ruben G. 
Clasificación:
4.0

I returned the truck on 5/26/20 at 6:15 pm. You charged me for another day stating it was returned 5/27 at 7 am. That is bull crap, I want my money refunded to me, I am calling my bank to dispute the charge and I will never be using U-Haul again. This whole process has been horrible from the day I called to make the reservation.

Andria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
4.0

Gracias

Keith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
5.0

I reserved my uhaul on line at minden location. Called 3 hrs before pick up to confirm and was told they have no trucks. Had to make several calls to locate a truck. Suggest someone update online process so its accurate.

Doni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis-Chanel W. 
Clasificación:
5.0

I will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.

ANITA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james r.  |  First Impressions 
Clasificación:
5.0

no comment.

FRED W.  |  Overall Experience 
Clasificación:
4.0

The experience was great

RACHEL M.  |  Overall Experience 
Clasificación:
4.0

Very helpful!

Melissa C.  |  First Impressions 
Clasificación:
5.0

Uhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.

Donzell A.  |  Overall Experience 
Clasificación:
5.0

Your Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.

SYLVIA C.  |  Overall Experience 
Clasificación:
5.0

I forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄

Shaterrica S.  |  First Impressions 
Clasificación:
5.0

Thanks for helping me with my move by providing everything I needed.

CASSANDRA H.  |  Overall Experience 
Clasificación:
5.0

I had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.

Toni S.  |  Overall Experience 
Clasificación:
5.0

Thank you all for all the help you gave me.

frenchie w.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Toni G.  |  Overall Experience 
Clasificación:
5.0

Good facilities...Great staff!

Linda H.  |  Overall Experience 
Clasificación:
5.0

I have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful

Kimberly G.  |  Overall Experience 
Clasificación:
5.0

Good service every time I came thanks

Carlos C.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, knowledgeable, and very helpful from beginning to end. Extraordinario servicio al cliente

Shrnatha E.  |  First Impressions 
Clasificación:
1.0

The staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space

BETTY D.  |  Overall Experience 
Clasificación:
1.0

Manager has a very very nasty attitude. The gate is always broke.

Linda B.  |  Overall Experience 
Clasificación:
3.0

Everything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.

Brandon C.  |  First Impressions 
Clasificación:
5.0

No comments.

Lee J.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent

larhonda j.  |  Overall Experience 
Clasificación:
5.0

Had no problems . Check out and check in was very easy. People at both places were awesome!

Teri K.  |  First Impressions 
Clasificación:
5.0

lovely experience

Aretha G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Victor S.  |  Overall Experience 
Clasificación:
5.0

Thank you all for your kindness as well as patient when I was late paying.God bless you all!

Charlene C.  |  Overall Experience 
Clasificación:
5.0

Thanks for your kind service.

Phillip S.  |  Overall Experience 
Clasificación:
5.0

Great service and very friendly people. Thank you.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Moved out b4 out date n I hope the charges have been removed

Lori B.  |  Overall Experience 
Clasificación:
5.0

Love it.... Will come again

Amber P.  |  Overall Experience 
Clasificación:
5.0

Great staff

DAVID B.  |  Overall Experience 
Clasificación:
1.0

Just rude people that work there

Adrian P.  |  Overall Experience 
Clasificación:
2.0

Nasty attitudes

Brandis R.  |  Overall Experience 
Clasificación:
4.0

Thank you very much for doing such a great service to serve the public. We really appreciate it very much.

Connie S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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