Comentarios del cliente para U-Haul Moving & Storage at Shreveport Airport
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Shreveport Airport
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Elvir C. en
Excellent customer service at location. This guy's made my day. Good job guys thank you so much I'm definitely coming back.
FRED W. en
no comment.
Michael B. en
Grate people
Tricia B. en
The guy working was phenomenal and super nice! However I do not know how to back in a trailer and it would have been very beneficial if training was provided to uhaul personnel on how to do so. I had to call my husband to drive 25 minutes to do so. Where trailer had to be dropped was a 1 way street that had to be backed down from the main road. WHEW!
Dwight C. en
Nothing follows
Yvette W. en
Great customer service
erica A. en
Staff was very friendly. Keep up the good work.
KIMBERLY W. en
Make sure your customers service representatives knows everything about the U-Haul trucks she was very unprofessional she didn’t move the truck like other U-Haul facilities does she just takes your money and point out which truck to get which that was the wrong truck only to find that information out the next day truck wasn’t checked in correctly tried charging me for miles 300+ miles I didn’t even go get it together at this U-Haul location will not use this location ever again customer service very poor she’s too smart mouthed
RACHEL M. en
The experience was great
Melissa C. en
Very helpful!
Donzell A. en
Uhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.
SYLVIA C. en
Your Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.
Herbert A. en
Better check of tires. Both seem to be dry rotted.
Shaterrica S. en
I forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
CASSANDRA H. en
Thanks for helping me with my move by providing everything I needed.
Adlue L. en
The young lady that check me in was very professional compassionate and very knowledgeable about the equipments, policy, and prices.
Tamie H. en
Buy the insurance always buy the insurance and always make sure to mark everything wrong with it
Toni S. en
I had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.
Kimberly J. en
I want to thank the team at this location, they made sure that I was taken care of. I don't know the young man's name but I again want to thank you for staying after work and waiting on my driver to complete my rental.
Barry H. en
After hours contact information needs major over haul. I wanted to turn my truck in after hours acco
Beatrice P. en
Make sure to look at the gas hand before just marking how much is in the Uhaul.I was done like that she marked the gas amount before checking it first.I was told it was 1/4 but it wasn't it was 1/8 of tank of gas.But I put it on a 1/4 a tank when returning cause the young lady that checked me in was off and gone and a different worker was there.Heads up make sure they go check the gas first before marking how much is truly in the truck.I will recommend this Uhaul to anybody good customer service.
frenchie w. en
Thank you all for all the help you gave me.
Marzett H. en
Friendly staff...
MARZETT H. en
Great customer service!!!
MARZETT H. en
Keep all employees and reward them for a great JOB!!!!
Pamela B. en
Nothing,
Cetera T. en
They tell you one thing and do another however them rep that place the contract was very helpful with the little resources she had but clearly there workers don’t check with the office before closing out a ticket
Deborah H. en
Manager Shequeria Hill was very knowledgeable about the company's equipment and the process of the rental of the U-Haul I do not see where an improvement was needed she was very professional with making sure the process of renting the U-Haul and dropping it off one way explain the insurance coverage she helped make the process real smooth.
Bobbie G. W. en
I put I fb that if anyone needs U-haul go to that location.
Paige C. en
Great service from all four employees.
tachayla B. en
Everything went great and he was very helpful..
Twana L. en
Not a thing. The lady is very friendly and helpful. Equipment was great
reginald M. en
Show all the hidden fees
regina G. en
I dont like the fact that i was overcharged and they told me i had 7 days to pay that balance but before th 7 days were up something was added on there. I Never had to pay $100 dolars to move. Also, i put extra gas in the truck.
Umeka H. en
I would recommend anyone in my area to use this U-Haul location everything was clean and neat I didn’t have to wait long to get my rental and also the manager was very helpful she let me use furniture dolly and it wasn’t included in my package and it was very helpful with my moving....if I could give this location 20 stars I would and I will most definitely be using them again!!
Tyrone S. en
Very professional and courteous. Best Uhaul experience ive had.
Paul W. en
I will never use this company again. I rented a truck that just so happened to be parked too close to a concrete barrier that wasn’t noticeable while sitting in the truck, as soon as I put it in drive and start to drive off all of a sudden I hear a loud noise and the truck rocked on the passenger side front, so I stop and got out because I thought the wheel may have fell off or something of that nature but come to find out it was a small concrete pillar laying under the front bumper, of course it did minor damage like cracked the bumper and left scuff marks, although I did not get the $14 insurance I still felt like I wasn’t responsible for the damages because the truck should have been placed where there was a clear runway for me to drive off with nothing unnoticeable blocking the area, the manager and president stated that I should have seen the object going to the truck but you can’t always expect the customer to inspect the truck, that’s not our job, we’re supposed to be ready to get in and drive off, there’s no way anyone should damage a truck on the property, this was negligence on the company and of course they won’t own up to being the responsible party, this is bad business and horrible customer service, their definitely not into making sure the customer is happy they’d rather have an upset customer and lose business than make amends. I’m not the type to try to get out of paying for something that’s my fault but I only drove a few feet and didn’t even leave the property, and there’s no way I could have seen the object sitting in that high truck unless it was far enough in my view, so that’s how close it was to the truck. Yet they still charged me for the damages after I pleaded my case over and over, they even offer a 20% claim settlement because they know they were at fault. I just hope no one else has to go through this kind of experience.
LAMARK C. en
Have more staff on computer to check out.
Norman M. en
Very helpful. No problems
Toni G. en
Thank you!
Johnetta D. en
i was due a refund and i did'nt pick up within 24 hours they mailed it on 5/1/2019 and still have not received it
Linda H. en
Good facilities...Great staff!
Kimberly G. en
I have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful
Carlos C. en
Good service every time I came thanks
Shrnatha E. en
Staff was friendly, knowledgeable, and very helpful from beginning to end. Great customer service
BETTY D. en
The staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space
JOHN C. en
Uhaul by airport location in Shreveport la needs to get it together, made reservations day before to be there at 7am and location was not open at 730am when I left to other location farther downtown and also drop off location is horrible to turn around in no space and dangerous
Jennifer P. en
The manager had excellent customer service and I will be utilizing this facility again
Linda B. en
Manager has a very very nasty attitude. The gate is always broke.
Horace G. en
Friendly customer service
Brandon C. en
Everything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.
Lee J. en
No comments.
larhonda j. en
The staff was excellent
Teri K. en
Had no problems . Check out and check in was very easy. People at both places were awesome!
Michael M. en
Nothing, it was awesome!
Aretha G. en
lovely experience
Anthony W. en
Can't think of anything at this time.
en
Great friendly service
laprecious W. en
The dolly had a flat and dry ride that's all I need to say. But for the rest was perfect !
Victor S. en
Very friendly and helpful
Charlene C. en
Thank you all for your kindness as well as patient when I was late paying.God bless you all!
Phillip S. en
Thanks for your kind service.
Robert P. en
Go over instruments, radio, and how transmission works.
Michael W. en
Great service and very friendly people. Thank you.
Lori B. en
Moved out b4 out date n I hope the charges have been removed
FELiCIA F. en
The staff was knowledgeable and provided excellent customer service. Definitely will be renting again from this location.
William K. en
If you're going to try to get someone to do your dirty work either hire someone or give the customer a discount for going so far out of their way!
Brandie G. en
Management was very knowledgeable and friendly!
Amber P. en
Love it.... Will come again
RICHARD T. en
The representative that assisted me was well informed. She knew what to do and how to do it well.
Jimmy J. en
Great staff, Very friendly and answered all of my questions with very professional detailed answers. Some of your other locations would do better with training from these great people.
DAVID B. en
Great staff
brenda S. en
Not at this time
Carrie A. en
Just a little bit confusing on line about your address. It said Uhaul by Airport Park well that off Monkhouse Dr in reality this Usual is of Pine Rd on Financial Plaza Dr.
Albert G. en
Everything good
Jessica H. en
Thankfully we paid for insurance but there is going to be a damage said from us when the damage was already there from pickup. It would be nice if there was a way to upload damage photos before and after rental.
roddrick B. en
Everythi g was fine until I got a call telling me I was charged for 2 days instead of one. I only used it one day but the woman I talked to was telling me that the amount would have to be taken out of my account and put back in for the right amount. It was very confusing. Well come to find out the amount I paid was right but by this time $107.46 had been removed from my account. $53.73 removed twice and I guess she tried to put it back but by that time my bank got suspicious and temporarily shut down my account. And not only that i have to wait almost a week to get the money back that Uhaul took. All of this is very very inconvenient. None of the is my fault but I'm the one having to suffer. Very upset and disappointed.
Adrian P. en
Just rude people that work there
Brandis R. en
Nasty attitudes
Connie S. en
Thank you very much for doing such a great service to serve the public. We really appreciate it very much.
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