Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1,183 comentarios

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

ND

Gwen T. 
Rating:
4.0

Had a trailer hitch installed and so pleased with the service.

cindy G. 
Rating:
2.0

An ad on the truck provided a rate of $19.95 per day. Plus a 1.00 charge per mile. Plus a 10.00 insurance fee that could not be refused. 20 miles with taxes was 65.00. Won't be back.

DAVID W. 
Rating:
1.0

Don't tell the customer one thing and then hide behind a phone saying the contract says another, I rented a truck here and had to rent a trailer 2 miles away from this location at shorter and was told I could drop the trailer off with the truck at this same location but then charged more for the trailer because I didn't return it to a uhaul carrier that knew it wasn't coming back there and they didn't even have it on computer coming back there yet I'm still being charged on the Trailer 2x $202.23 for using it for 6 hrs and not taking it back 2miles away to the location it came from, I would have dropped it off 2 mi. Had I known this but I was told it could be dropped off at the Shorter Ave. Location in Rome, Ga. THIS IS PURE LYING AND ROBBERY TO YOUR CUSTOMER. THANK You!

Chuck C. 
Rating:
5.0

Everyone was so helpful and accurate in both pricing and recommendation of # of units

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Trent A. 
Rating:
5.0

Aaron was extremely knowledgeable and so helpful! My car gave him a lot of trouble to get wired up, but him and his team were able to come up with a solution. Great staff at this location!

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Excellent, prompt service at this location. The young man who helped check us out and then back in was polite, friendly, and efficient.

MICHAEL K. 
Rating:
5.0

Great experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.

Barbara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Extremely prompt in speed to service.

BARRIE CHRISTOPH H. 
Rating:
5.0

Staff was fantastic

Mather G. 
Rating:
1.0

Our experience with this uhaul was a complete nightmare. When we arrived at our destination to load the uhaul we open the back to be absolutely disgusted by the roach infestation we saw they were everywhere. And by the time we noticed it was too late we were an hour and a half away from the uhaul pickup location and they were closed. This was the only day we had to move our stuff so we had no choice but to use the vehicle. Now we are disgusted our stuff is infested and we never want to do business again because roaches isn't something we should have to worry about from our uhaul. On top of the roach problem the truck died on us at the location we were taking our stuff to and we had to call our own personal insurance to get a jump for the truck. This experience was the absolute worse and we are not at all satisfied with our experience.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Alesha T. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
3.0

Customer did not leave a comment.

Shaquawnna B. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Isaac P. 
Rating:
1.0

Truck infested with roaches!! Had to involve corporate to get a resolution which wasn't complete until three days later! Resulted in moving help being paid twice due to their horrible service…Management tried speaking to my husband as though he was a child! Absolutely the most disrespectful people ever! I would not recommend this place to my worst enemy!! Do yourself a favor and DONT GO THERE! Drive a little further if you need to!

Rhonda H. 
Rating:
4.0

Great customer service at this location. I really appreciated it.

Bradley G. 
Rating:
4.0

My preferred pick up location didn't have the truck i wanted available and my p/u location was moved.. i had not realized that until i went to the original p/u location... but overall, my experience during this rental was very good... no issues and so glad the A/C in the truck worked really good... August in Georgia is not a great time for moving!!!!

Vickie J. 
Rating:
5.0

Harrison was extremely helpful, the mobile app was confusing to me. He went above and beyond renting from U-haul an excellent experience. The way he made you feel at home and saying let me know if I can help you with anything and come back and see me! You can tell he takes pride in his job and customers.

Tiffany B. 
Rating:
5.0

Aaron is great

DADRIAN W. 
Rating:
1.0

I just got charged $19.95 twice because even though I had the 10 foot truck for 22 hours the guy working there told me I told him 4 hours. I will never use UHaul again. I had a 10 foot truck 22 hours and 44 miles and just paid $87 for it. It was the worst business experience of my life

KELLY F. 
Rating:
2.0

The inside of the truck was filthy… spilled liquids, dirt, food pieces, wrappers, an old tweezers by the cup holder in plain sight. No effort had been made to clean this truck at all. That's weird considering Covid and how many texts I received from U-Haul about trying to do things online instead of in person to avoid risks. Also, the driver's seatbelt was non-operational.

MATTHEW C. 
Rating:
1.0

You need to do something about Aaron. You do not call customers and complain and whine about a truck you rented out to someone who is not even the customer and use emergency contacts for non emergencies and charge cards not belonging to the customer without permission.

JANICE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

ANDREW S. 
Rating:
1.0

Get new owners and staff. We reserved a truck 1 week in advance in store. Got there to pick up truck and they couldn't find reservation. Old man is rude and incompetent. Needs to be put in a nursing home. Will never rent a vehicle from here again.

Craig B. 
Rating:
2.0

i returned the truck with more gas but was charged over 12 dollars. very stupid action

Nandeo C. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer service on the weekend was exceptional. Recommend Saturday and Sunday as moving days. Save on per mile.

PAULA M. 
Rating:
5.0

This location and the gentleman that helped us was amazing!!!!!! He communicated well and was very helpful and friendly.

Erasmo R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Aaron was great

Dadrian W. 
Rating:
3.0

Check in slow. Customer Service Agent typed very slowly.

Timothy F. 
Rating:
1.0

A staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.

Conrie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
2.0

Shouldn't have to do the workers job.

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
2.0

This is the second time dropping off equipment at this location. The personnel seems to be under the instructions to nickel and dime the customers as the first drop off they said they were charging extra because the truck was not mopped...furthermore, I returned the truck on the most recent return basically same day after hours as I had to work Sunday and was charged for it sitting on location which is not posted anywhere. With the truck being available to the next person who needed one at such a early timeframe and as it was clean and fueled I don't understand paying extra and not getting some of my rental back. If I need to rent a truck again I may be checking into another company at this point as that is basically food taken out of my children's mouths for nothing over the past month or so.

JOSEPH T. 
Rating:
1.0

Stop taking money out of people acct after the truck was returned

REGINALD W. 
Rating:
4.0

staff very helpful.....knowledge of mechanical hookups very high. friendly, all business for his employer,,,,will use again thanks

FRANKIE B. 
Rating:
5.0

Harrison was very helpful teaching me about the rental process, since it was my first time.

APRIL B. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
1.0

Customer did not leave a comment.

Lacey L. 
Rating:
5.0

No complaints! Great service...

EDWIN N. 
Rating:
5.0

The guys that helped us were awesome and extremely helpful.

Emily G. 
Rating:
1.0

Location did not have my keys available for my pickup and had to wait till following morning. When I returned the truck the older gentleman and the young boy were rude and the young boy got smart with me. Very unprofessional and lacked customer service skills.

KERI G. 
Rating:
5.0

Easy after hours drop off.

Carter F. 
Rating:
4.0

Customer did not leave a comment.

Valerie G. 
Rating:
5.0

When I was there Ocoee office could have used more help.

Vivian B. 
Rating:
2.0

Customer did not leave a comment.

DEVIN D. 
Rating:
5.0

The customer service guy was amazingly helpful and knowledgeable.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
3.0

UHaul truck had multiple issues, driver side sun blocker was broken off, passenger side mirror had screw missing so wasn't able to see blind spot on highway due to it moving with wind current, didn't figure that out until I was on the highway at higher speeds, dirty inside, gas was less than 1/8th full on pick up, reimbursed minimal $.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Annalisa H. 
Rating:
3.0

To improve for the next customer, Uhaul could have the equipment that was reserved. The furniture dolly was not available. When I asked if we could get one from one of the other Uhaul places, the rep who checked me in stated there was not another local Uhaul and that the closest was Cartersville. NOT true. Later he mentioned he was, “not from here.” The guy who received the truck when I brought it back was very knowledgeable, helpful, communicative, professional, and friendly. He made eye contact and assured me of the truck return protocol and what to expect next, in terms of a final bill, etc. THIS is the person you want at the front desk, making the first impression!

Tina G. 
Rating:
5.0

The attendant was awesome, kind thoughtful and attentive young man…

MAGGIE B. 
Rating:
5.0

Customer did not leave a comment.

AGNES P. 
Rating:
5.0

Customer did not leave a comment.

SHANE P. 
Rating:
3.0

There was only one representative at the counter. This one individual had to complete new contract rentals, check in returning vehicles, sell merchandise as well as answer incoming calls. There were five customers in line and also several returned vehicles lined up outside. To much to expect one person to handle effectively. Kudos to the customer service representative for being polite and multitasking the best he could. Unfortunately, he needed help because customers were frustrated.

William R. 
Rating:
5.0

Fantastic experience!!!

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

too crowded

JIMMY F. 
Rating:
5.0

Mr. Aaron entertained us with quips while preparing the rental documents. All the personnel were so kind and polite. A perfect “Southern” experience.

KEMBERLY K. 
Rating:
5.0

great service, friendly people

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Nothing- you guys went above and beyond for me and I am so grateful!

Jenna G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery N. 
Rating:
5.0

Gentlemen at checkin and checkout were both very helpful.

Neal J. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I'd be alot happier if my deposit would load back onto my card. I have 5 cent to my name & uhaul told me I'd get my deposit back immediately but it has yet to hit my account so I'm a lil pissed

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

BARBARA B. 
Rating:
4.0

Need to ensure the AC system is regularly serviced.

STEPHEN W. 
Rating:
5.0

The young gentleman that helped me was super nice and courteous. Things were busy when I arrived but he hustled to make sure myself and other customers didn't have to wait long. You could tell he was genuine and happy to be at work. I wish all of my interactions with vendors could be like the experience I had at Uhaul in Rome.

Clayton F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

More employees are needed at this location.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

BRANDY B. 
Rating:
5.0

Harrison was the company representative that helped me and I wanted you to know that he did an outstanding job. He went above and beyond and he should be promoted to a trainer. The world be a better place if all of us modeled our behavior and work ethic after his example.

Michael S. 
Rating:
5.0

Great experience the last few times, hasn't always been the case here. Keep up the good work!

Bobby G. 
Rating:
5.0

Very helpful staff.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

I purchased moving materials, specifically, a mattress cover for use in hauling a queen size box springs. The location was out of stock for queen size so I bought kind my size. The king size was more expensive...

CARL S. 
Rating:
1.0

The older guy was very rude to us and we will never rent a storage unit from y'all again

Heather W. 
Rating:
2.0

I initiated self-check-in, but the staff wouldn't let me get the suggested vehicle. They wanted me to take a certain vehicle and had me come inside, which removed any benefit of self-check-in. The person had to keep telling your software that I couldn't find a vehicle until it came up with the truck she wanted me to use. The trucks shouldn't be in the system if the location doesn't want them rented.

Brian A. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Everything was great no problems whatsoever

Michael R. 
Rating:
5.0

Service manager was real helpful

RONNIE K. 
Rating:
1.0

I had no complaints with the lady associate that assisted me the day i picked up the uhaul. I believe her name was kym. Im not sure. My phone conversation with Aaron a few days later is where my experience was terrible. I called to inquire about 2 different issues. I wanted to know why my card had been charged $189 when my rental agreement said the amount was $164. I also was asking what credits should i be looking out for for the mileage. He became very hateful and his answer to my first question about why i was charged the different amount, he said that was something i would have to ask my bank because they are the ones that charged me that not Uhaul. Im not an idiot. My bank isnt going to take an amount out for uhaul that isn't what was requested. I asked to speak with a manager. He said I am the manager. He said he is the manager. I said i wanted to speak to whoever was over him. He gave me the 800 number and hung up on me after i said of course thats where i call.

Amanda H. 
Rating:
4.0

I was tried to explained to them that I was seeking find other available storage for two days successful you d available storage at Woodstock, GA and I was much work hard to removed all stuff things inside storage for 5 hours and then drive and arrive at Rome, GA Sunday tonight. That was why! They did charged me $377 or They will sue me for due $377.00 that wasn't fault that owner of The Storage Hood did begun started kick out of storage too early without gave me for stay park all Night.

JAMES R. 
Rating:
2.0

Always a line. Never enough people working to help. Only one person working at all times to help.

KAYCEE B. 
Rating:
3.0

Customer did not leave a comment.

Deirdre W. 
Rating:
5.0

Aaron was extremely helpful and quite a fun character

BARBARA B. 
No reviews have been submitted for this location.

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