A staff member was very rude . Feel that he was overwhelmed couldn't handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.Conrie F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Phillip W.
Shouldn't have to do the workers job.Bradley J.
Customer did not leave a comment.TIMOTHY S.
This is the second time dropping off equipment at this location. The personnel seems to be under the instructions to nickel and dime the customers as the first drop off they said they were charging extra because the truck was not mopped...furthermore, I returned the truck on the most recent return basically same day after hours as I had to work Sunday and was charged for it sitting on location which is not posted anywhere. With the truck being available to the next person who needed one at such a early timeframe and as it was clean and fueled I don't understand paying extra and not getting some of my rental back. If I need to rent a truck again I may be checking into another company at this point as that is basically food taken out of my children's mouths for nothing over the past month or so.JOSEPH T.
Stop taking money out of people acct after the truck was returnedREGINALD W.
staff very helpful.....knowledge of mechanical hookups very high. friendly, all business for his employer,,,,will use again thanksFRANKIE B.
Harrison was very helpful teaching me about the rental process, since it was my first time.APRIL B.
Customer did not leave a comment.KELLY F.
Customer did not leave a comment.Martin F.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Kirk W.
Customer did not leave a comment.Lacey L.
No complaints! Great service...EDWIN N.
The guys that helped us were awesome and extremely helpful.Emily G.
Location did not have my keys available for my pickup and had to wait till following morning. When I returned the truck the older gentleman and the young boy were rude and the young boy got smart with me. Very unprofessional and lacked customer service skills.KERI G.
Easy after hours drop off.Carter F.
Customer did not leave a comment.Valerie G.
When I was there Ocoee office could have used more help.Vivian B.
Customer did not leave a comment.DEVIN D.
The customer service guy was amazingly helpful and knowledgeable.CHRISTOPHER C.
Customer did not leave a comment.JOE H.
UHaul truck had multiple issues, driver side sun blocker was broken off, passenger side mirror had screw missing so wasn't able to see blind spot on highway due to it moving with wind current, didn't figure that out until I was on the highway at higher speeds, dirty inside, gas was less than 1/8th full on pick up, reimbursed minimal $.Bryan L.
Customer did not leave a comment.Annalisa H.
To improve for the next customer, Uhaul could have the equipment that was reserved. The furniture dolly was not available. When I asked if we could get one from one of the other Uhaul places, the rep who checked me in stated there was not another local Uhaul and that the closest was Cartersville. NOT true. Later he mentioned he was, â€œnot from here.â€ The guy who received the truck when I brought it back was very knowledgeable, helpful, communicative, professional, and friendly. He made eye contact and assured me of the truck return protocol and what to expect next, in terms of a final bill, etc. THIS is the person you want at the front desk, making the first impression!Tina G.
The attendant was awesome, kind thoughtful and attentive young manâ€¦MAGGIE B.
Customer did not leave a comment.AGNES P.
Customer did not leave a comment.SHANE P.
There was only one representative at the counter. This one individual had to complete new contract rentals, check in returning vehicles, sell merchandise as well as answer incoming calls. There were five customers in line and also several returned vehicles lined up outside. To much to expect one person to handle effectively. Kudos to the customer service representative for being polite and multitasking the best he could. Unfortunately, he needed help because customers were frustrated.William R.
Fantastic experience!!!KELLY S.
Customer did not leave a comment.Kelly B.
too crowdedJIMMY F.
Mr. Aaron entertained us with quips while preparing the rental documents. All the personnel were so kind and polite. A perfect â€œSouthernâ€ experience.KEMBERLY K.
great service, friendly peopleAMANDA B.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.STEVEN L.
Nothing- you guys went above and beyond for me and I am so grateful!Jenna G.
Customer did not leave a comment.Jeffery N.
Gentlemen at checkin and checkout were both very helpful.Neal J.
Customer did not leave a comment.FRANKLIN L.
Customer did not leave a comment.JOHN W.
I'd be alot happier if my deposit would load back onto my card. I have 5 cent to my name & uhaul told me I'd get my deposit back immediately but it has yet to hit my account so I'm a lil pissedANGELA M.
Customer did not leave a comment.BARBARA B.
Need to ensure the AC system is regularly serviced.STEPHEN W.
The young gentleman that helped me was super nice and courteous. Things were busy when I arrived but he hustled to make sure myself and other customers didn't have to wait long. You could tell he was genuine and happy to be at work. I wish all of my interactions with vendors could be like the experience I had at Uhaul in Rome.Clayton F.
Customer did not leave a comment.David B.
More employees are needed at this location.STEPHEN W.
Customer did not leave a comment.BRANDY B.
Harrison was the company representative that helped me and I wanted you to know that he did an outstanding job. He went above and beyond and he should be promoted to a trainer. The world be a better place if all of us modeled our behavior and work ethic after his example.Michael S.
Great experience the last few times, hasn't always been the case here. Keep up the good work!Bobby G.
Very helpful staff.Thomas S.
Customer did not leave a comment.Richard S.
I purchased moving materials, specifically, a mattress cover for use in hauling a queen size box springs. The location was out of stock for queen size so I bought kind my size. The king size was more expensive...CARL S.
The older guy was very rude to us and we will never rent a storage unit from y'all againHeather W.
I initiated self-check-in, but the staff wouldn't let me get the suggested vehicle. They wanted me to take a certain vehicle and had me come inside, which removed any benefit of self-check-in. The person had to keep telling your software that I couldn't find a vehicle until it came up with the truck she wanted me to use. The trucks shouldn't be in the system if the location doesn't want them rented.Brian A.
Customer did not leave a comment.Heather D.
Everything was great no problems whatsoeverMichael R.
Service manager was real helpfulRONNIE K.
I had no complaints with the lady associate that assisted me the day i picked up the uhaul. I believe her name was kym. Im not sure. My phone conversation with Aaron a few days later is where my experience was terrible. I called to inquire about 2 different issues. I wanted to know why my card had been charged $189 when my rental agreement said the amount was $164. I also was asking what credits should i be looking out for for the mileage. He became very hateful and his answer to my first question about why i was charged the different amount, he said that was something i would have to ask my bank because they are the ones that charged me that not Uhaul. Im not an idiot. My bank isnt going to take an amount out for uhaul that isn't what was requested. I asked to speak with a manager. He said I am the manager. He said he is the manager. I said i wanted to speak to whoever was over him. He gave me the 800 number and hung up on me after i said of course thats where i call.Amanda H.
I was tried to explained to them that I was seeking find other available storage for two days successful you d available storage at Woodstock, GA and I was much work hard to removed all stuff things inside storage for 5 hours and then drive and arrive at Rome, GA Sunday tonight. That was why! They did charged me $377 or They will sue me for due $377.00 that wasn't fault that owner of The Storage Hood did begun started kick out of storage too early without gave me for stay park all Night.JAMES R.
Always a line. Never enough people working to help. Only one person working at all times to help.KAYCEE B.
Customer did not leave a comment.Deirdre W.
Aaron was extremely helpful and quite a fun characterBARBARA B.
Employees were very nice and most helpful. The lady I secured the trailer from was fun to work with and understood my needs and was knowledgeable in her job. She jumped right in to make every thing easy for me. The fellow that helped me return the trailer was spot on with the return. Thanks to to them my trip went just as planned! Thank You.Steve R.
The guys at this location were the best! Very accommodating in our last minute time of need. When we make our next move we are definitely going to use this location.ELISABYTH I.
Need $100.00 refund for despoitJAMES R.
Nothing. Both Aaron and Harrison are excellent!Charles H.
Customer did not leave a comment.Tin Tsun L.
Customer did not leave a comment.Janeen S.
Customer did not leave a comment.SHAKIRAH E.
Customer did not leave a comment.James R.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.Freddie M.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Shaun T.
Aaron and his team always do a great job!CHARLES H.
The customer service was amazing!!!!!!Alvin F.
I think y'all are doing good. I can't complain about anythingKathy C.
After having trouble picking up a truck using the app for another location that did not leave a key this location went above and beyond to help me get a truck. Customer service was excellent as was the customer service over the phone. Thank you!AMY W.
Customer did not leave a comment.HALL R.
Great serviceJerry B.
It was a good experience the person was there buy himself and there was several other people there very professional and informationWesley C.
Customer did not leave a comment.LEONARD W.
Don't charge an extension on the lease agreement that's $35 and some change when a customer brings it back on time. I paid the $40 for the rental charge then I got charged an additional $35 and some change about an rental lease extension but I had the trailer back on time.Lesa D.
Customer did not leave a comment.William O.
Customer did not leave a comment.Paul T.
Blankets and hand trucks are placed in truck even tho you do not request them with seals. If seals are broken you pay extra. They are in the way of loading and unloading truck.Jessie H.
Need a new work at location cause the man there has poor customer serviceLanetta P.
Customer did not leave a comment.Jeffery R.
truck/van leaked excessively in rain storm. very expensive mattress was soaked. rental disclaimer wasnt enough. minor leak expected, major leak was not. should be some compensation for efforts spent to dry mattress out.Johnnie D.
The employee who waited on me was very helpful and friendly.Tina W.
Customer did not leave a comment.Bill E.
Customer did not leave a comment.Shellie S.
Nothing great placeKimberly S.
Customer did not leave a comment.James C.
Customer did not leave a comment.William C.
Aaron was very patient with our needs and changes that we had to make. The equipment worked well, was clean, and we did not worry about whether we would make it to our destination and back.Noreen S.
The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!Rosanna L. | Overall Experience
Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.Rosanna L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!