Customer Reviews for U-Haul Moving & Storage at Shorter Ave

1,677 reviews

2447 Shorter Ave   Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

(706) 232-9778

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 232-9778

2447 Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was outstanding. Work was completed sooner than expected.

Bruce Peck 
Rating:
1.0

Open store when it’s says not make me wait and hour for your late employees and I also did not get my hand truck I ordered

Crockett Ledford 
Rating:
5.0

Customer did not leave a comment.

Bill Schroeder 
Rating:
4.0

Customer did not leave a comment.

Kayllis Fleetwood 
Rating:
2.0

Customer service was great considering the employee has to run between 2 locations. The problem is the lot is overcrowded with rental equipment for the space they have. I really feel bad for the employees, it’s very obvious they are overwhelmed with the situation.

TERRY MOBBS 
Rating:
5.0

Very fast and efficient

JEFFREY SPANIER 
Rating:
5.0

Customer did not leave a comment.

Ricky Hames 
Rating:
5.0

Customer did not leave a comment.

Kevin Handle 
Rating:
5.0

Customer did not leave a comment.

virtudia leek 
Rating:
5.0

I do not know why I was charge for 2 day rental, when I return the truck on Sunday after hours. Also I lose a hour of service because we moved our clock ahead an hour for daylight saving time. The truck was picked up Saturday evening right before closing and returned Sunday evening

Kathy Clements 
Rating:
5.0

Customer did not leave a comment.

Craig Garrett 
Rating:
3.0

Customer did not leave a comment.

DAVID MONEY 
Rating:
5.0

Customer did not leave a comment.

Trevon Adams 
Rating:
5.0

Absolutely love this place they are fast and easy to deal with and great customer service and great people overall I’d give 100% highly recommend going here for anything you need one stop shop they will have you going on your way in less than 15 minutes

Cameron Howard 
Rating:
5.0

Customer did not leave a comment.

joyce johnson 
Rating:
4.0

Customer did not leave a comment.

Leonard Woodward 
Rating:
4.0

Excellent service by Johnathan during check out. Great service and handled multiple customers with ease

Gary Fricks 
Rating:
5.0

Customer did not leave a comment.

Timothy Romage 
Rating:
3.0

Mileage charge was insane given all the huge billboards claiming 19 dollars a day. What a joke.

Rebecca Atz 
Rating:
3.0

$250 last weekend and then $1,100 this weekend paid to UHAUL. Left a box the truck at drop off and got charged another $32.00 for a cleaning fee. No respect or loyalty. Penske truck rental here I come

Jesse Booth 
Rating:
5.0

nothing but OUTSTANDING! I messed up when i made the reservations, and the lady at the first pick up location, as well as the young gentleman at the second location were GREAT!

alan timms 
Rating:
2.0

I had to drive all the way back because the dollies were not in the truck. I feel that I shouldn’t have paid for that mileage going back to the store to pick them up.

Ericka Wells 
Rating:
5.0

Great staff, very friendly

Steven Lee 
Rating:
5.0

Customer did not leave a comment.

Skylar hickman 
Rating:
4.0

Customer did not leave a comment.

Stacy Smith 
Rating:
5.0

Friendly staff but only one person on duty, could have used more.

GERALD BLUM 
Rating:
5.0

Everything was top notch!! Best experience of any rental. Sales representative was extremely knowledgeable and helpful. Will definitely use again when I am ready to move! Thank you so much!!

ELIZABETH LINN 
Rating:
3.0

Customer did not leave a comment.

KELSEY STEWART 
Rating:
5.0

Customer did not leave a comment.

Amy Layton 
Rating:
5.0

Customer did not leave a comment.

JOAN DAVIS 
Rating:
5.0

Customer did not leave a comment.

Bill Ross 
Rating:
3.0

The process was easy, but there should be someone available to assist the customer even with the 24/7 process at least during business hours.

Wylette McAfee -Seals  
Rating:
5.0

Nothing you guys we're awesome and great customer service

Brittany Reese 
Rating:
5.0

Front desk lady is nice and helpful.

Marvin Feagans 
Rating:
5.0

Customer did not leave a comment.

juanita wells 
Rating:
5.0

This is the 3rd time I have used this location. Very efficient and nice. Highly recommend for anyone

Susan Capps 
Rating:
5.0

N/A

JAMES CHAMNESS 
Rating:
5.0

Great staff

GERALD BLUM 
Rating:
5.0

Second time renting from this location, and another great experience! Very friendly and efficient in helping me get my rental.

Harold Cole 
Rating:
5.0

Customer did not leave a comment.

Jonathan Derryberry 
Rating:
4.0

The transmission shifter is not in synch. When I stopped for 30 minutes and tried to start the truck, it wouldn’t turn over. I had to move the shifter several times to find the sweet spot where it would start.

Eric Jordan 
Rating:
5.0

Customer did not leave a comment.

Sonya Castaneda 
Rating:
5.0

The staff at the store are very kind,. They are hard workers, and they go above and beyond. We'll be back!

Frank Pratt III 
Rating:
5.0

Customer did not leave a comment.

Stephanie Riley 
Rating:
5.0

I was relieved that the employee didn't make me feel like an idiot for being unable to back up my vehicle with the trailer attached, he said he had a piece of equipment that could help him move the unhooked trailer. He was a sweet kid, kind and polite!

Roxanne Clark 
Rating:
5.0

Polite and friendly service

Jasmine Williams 
Rating:
5.0

Quick and easy return of truck

Evester Billings 
Rating:
5.0

Verify that the equipment is mechanical sound to drive. My vehicle was really out of alignment and could have caused a safety issue with a less experienced driver .

Dennis Shoaf 
Rating:
5.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
2.0

The vehicle’s odometer in the receipt was about 20 miles behind than the real one and the gas level 1/8 less. The person at the office told me to keep a picture of the odometer and they will fix it when returning the car but the manager was not happy about and told she wasn’t trying to deceive me. I am sorry about the way she focus the issue

Regulo Rivas 
Rating:
5.0

Customer did not leave a comment.

Matthew Pearce 
Rating:
5.0

Customer did not leave a comment.

Jen Mensale 
Rating:
2.0

Upon returning the car trailer, they didn't seem to know what to do because I was only returning the trailer and not the truck. After getting the vehicle unloaded, I had to back the trailer into a spot because they didn't want to. When I returned the truck two days later, those on duty were great.

gerald BLUM 
Rating:
1.0

Got charged for equipment I did not request

Tania Ervin 
Rating:
4.0

No remarks

Ronald Bowers 
Rating:
3.0

I'm only recommending this location because it's the only location I know of in town. The manager was extremely rude and hateful.

Thomas Burnett 
Rating:
5.0

Customer did not leave a comment.

RANDALL CARNES 
Rating:
5.0

Customer did not leave a comment.

Keisha Edmondson 
Rating:
5.0

Customer did not leave a comment.

Henry Frazier 
Rating:
5.0

Excellent service! Thank you!!

SHELLY BELL 
Rating:
3.0

Customer did not leave a comment.

Arthur Duvall 
Rating:
3.0

Customer did not leave a comment.

Glenda Denton 
Rating:
5.0

The GM of the Rome/Shorter Location was Great. Very Knowledgeable and patient. Customer Service was Very Good. I will definitely visit this Location again for service.

Mr. D. Pace 
Rating:
1.0

See above

Bobby Padgett 
Rating:
4.0

The equipment was 'clean' and the cab could have used a wipe down.

DEANNA MORGAN 
Rating:
5.0

Customer did not leave a comment.

Henry Frazier 
Rating:
5.0

Customer did not leave a comment.

Karen Prandy 
Rating:
4.0

The ladies at this location were amazing and fast!! I was in and out fast even though I didn’t have a reservation.

Latoya Primus 
Rating:
5.0

Over all went off well. No issues. Hardworking honest folks here!

steve smalley 
Rating:
1.0

Yes! I will gladly tell everyone I run into that y'all put the screws to anyone foolish enough to rent from y'all. I was Badly overcharged on mileage . No possible way did I put 33 miles on the truck but y'all screw me every time I have rented from you . Never again will I rent from uhaul!!!

Tom Duncan 
Rating:
3.0

The woman at the customer service desk was incredibly rude, and not very knowledgeable.

Amy Baines 
Rating:
5.0

Kim the manager was awesome made it fast convenient and very helpful i love this location bc it's right in town and close to home . I use it for all my moving needs well always recommended this store location bc of the fast and professional service I receive every time

Steven Dang 
Rating:
5.0

These folks were great!!!

RON BUTLER 
Rating:
4.0

Customer did not leave a comment.

Venesha LaTiffan Neal 
Rating:
3.0

Employee was managing two locations by herself. She communicated that effectively and came back to drop off store quickly. U-Haul issues vs. employee issues. Kudos to her!

John Gaylord 
Rating:
1.0

Don't double the price on a rental. I went in there today and my rental was for 63.00 but when my notification on my card got my phone it say it took 138.00 pending.when I said something to the woman she said that it should only have to 63.00 out pending. I even showed her where it says that they took 138.00 pending. So when I brought the truck back I got a 6.00 credit pending bc I didn't use all the miles. Well my card still shows that they are taking 138.00 pending. So I'm just ass out of 85.00. Never again

Earnestine DAVIS 
Rating:
4.0

Customer did not leave a comment.

Vanessa Bearden 
Rating:
5.0

Customer did not leave a comment.

John Pike 
Rating:
3.0

They did not have the 15' Truck I reserved. They had to put me in a 20' Truck. I thought they would still charge me the $29.95 rate, but they didn't. I picked up one truck and made three turns. I returned the truck because the Steering was very dangerous. I got a 2nd truck, but it was dirty on the windows, very dirty. They need to kerp there trucks Clean and well Maintained. I also was wondering when you all start calling people while you are renting a truck. I found that to be unbelievable. Even my Sister wondered why Uhaul would call her. I've never had to deal with anything like that ever with Uhaul. Christie was great at Customer Service. She did everything in her power to help me. I would just like my $10 back, because it's not my fault the person didn't bring my truck I reserved back. I should have been charged the same rate at $29.95, and not $39.95. Aldo My reservation had a lower cost than I was charged. I need someone to contact me about my charges please from Customer Service.

Gina Nichols 
Rating:
3.0

The first van stunk so bad had to trace for different van. Second van was dirty. Windshield was so bad I had to stop to clean it before I could drive.

Rebecca Atz 
Rating:
5.0

It was ok

John Fripp 
Rating:
5.0

Nothing

Ricky Kirby 
Rating:
5.0

Nothing it was great.

Bruce Turner 
Rating:
5.0

The staff at this location were very helpful. They found a storage unit for us that was easy to get to from the loading dock. They also asked a lot of questions and made sure we were getting the right storage unit for our stuff. Greatly appreciated their help and professionalism. Happy to be working with them!

Richard Shover 
Rating:
5.0

Great service. Good to see females in the industry at both locations. Both women were great at their jobs

Dusty Self 
Rating:
4.0

Kim needs some help in her store-she was the only employee and she had about 20 customers while she was trying to install my hitch, as well as answering calls and helping the storage facility a few blocks down. Kim is an excellent employee-y’all are fortunate to have her on board!

Linda Hatcher 
Rating:
3.0

I can't remember her name but the lady who helped us was extremely kind and helpful!

Reagan Miller 
Rating:
5.0

Staff is always nice and professional. You can really tell this location is under new management, it’s always so pleasant when I go.

RANDALL CARNES 
Rating:
4.0

Customer did not leave a comment.

MARIE HOOPER 
Rating:
5.0

The staff was very helpful and courteous and explained all of my questions and concerns.

SAMUEL BRIGNONI 
Rating:
4.0

I am so glad you have changed management at this store. So much better than the last time I used.

MARIE HOOPER 
Rating:
5.0

Customer did not leave a comment.

Shirley Carlton 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rowland 
Rating:
3.0

Customer did not leave a comment.

John Barnes 
Rating:
3.0

Store was super clean. Rented a trailer, so process was relatively simple. Only “complaint” was the employee working seemed a bit put out/inconvenienced by my presence and/or questions. There were a few eye rolls and exasperated sighs involved. Chalking it up to Monday morning irritation. Will use location again, hopefully with better interaction.

Robert Abney 
Rating:
3.0

Customer did not leave a comment.

Kathryn Rains 
Rating:
1.0

Customers expect friendly, professional service. A greeting or acknowledgment of each customer and a pleasant demeanor are valued. Agitated, irritated, and verbally aggressive employees do not encourage repeat business.

Daryl Buford 
Rating:
5.0

Kim and Lori provided both professional and quick service. These ladies can get the job done right the first time. And, the wait area was clean and comfortable.

Julie Casler-Tyrrell 
Rating:
5.0

The truck I rented leaked oil, transmission fluid all over both driveways from moving.

Mike Jackson 
Rating:
5.0

Customer did not leave a comment.

James Asher 
Rating:
5.0

Customer did not leave a comment.

John Jefferson  |  Overall Experience 
Rating:
5.0

Lori is the best employee EVER!!!!

Elisa Maria Hubbs  |  Overall Experience 
Rating:
3.0

Price is too high for a converted box bed, and it's not climate controlled

Kathleen Boston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn Watkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara Hamann  |  Overall Experience 
Rating:
5.0

Great experience—- very knowledgeable and professional service staff!! I’ll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.

Barbara Hamann  |  First Impressions 
Rating:
1.0

A staff member was very rude . Feel that he was overwhelmed couldn’t handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.

Conrie Foster  |  Overall Experience 
Rating:
5.0

The unit did have a small leak. We didn't realize it until we started trying to get to some of our stuff. We dried most of it off & put it in different boxes or just brought it home. One item that got damaged but, that we can't really put a price on, is a computer "shipping container/box". So, we just let the facility know so that ithe unit can get repaired. The Manager was very kind, professional, friendly & knowledgeable. Thank you!

Rosanna Lentini  |  Overall Experience 
Rating:
5.0

Thankful that Aaron was working on Thanksgiving day. He was very professional with a friendly attitude & so helpful.

Rosanna Lentini  |  First Impressions 
Rating:
4.0

Aaron did a great job! Thank you!

VIRGINIA WOOD  |  Overall Experience 
Rating:
5.0

Good job

Tevis Arandon WELLS  |  Overall Experience 
Rating:
5.0

I received excellent service at this U-haul location. The manager was personable and helpful. I would definitely recommend this location.

Carol Jarnagin  |  Overall Experience 
Rating:
4.0

Great people to work with from Florida to Georgia. Went far beyond our expansions in helping us with our move . Will use them again when we need. Thanks again U- Haul

Vincent Koch  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • U-Box® Containers

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  • Trailer Hitches

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  • Propane

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