Customer service was not what is should have been very unprofessional, I made an appointment and my time kept getting pushed back. The staff at the store location I rented from where not knowledgeable about their job left me with several unanswered questions and then over charged me for things I did not use. Very unsatisfactory service.TYREK G.
Customer Reviews for U-Haul Moving & Storage at Shorter Ave
Rome, GA 30165
(W Of Redmond Rd across from Lowe's Walmart and Sam's Club)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The U-Haul workers in Rome GA were very helpful.Megan C.
The young man helping me was very pleasant and thorough.terri R.
El cliente no dejó un comentario.BENNY H.
El cliente no dejó un comentario.TABITHA C.
Aaron Howard is an alcoholic and smokes like a train. I shouldn't have to deal with that level of unprofessionalism. He smells of liquor and ashtrays, he is very rude to customers. Also why have an app and an automated system of your employees do not honor the system...I filled out all info online even uploaded payment, Aaron still made me check in inside and fill out long form contracts and made me paybwith cash.. he then charged 12 dollars more then I was quoted.. overall he is unprofessional and rude.RYAN S.
Very quick and efficient. Just what you would like when you are busy moving.Stephen S.
Harrison is an excellent person with the best customer service skills ever.LUIS C.
El cliente no dejó un comentario.Larose W.
El cliente no dejó un comentario.AARON S.
El cliente no dejó un comentario.tina A.
El cliente no dejó un comentario.Barbara H. | Overall Experience
El cliente no dejó un comentario.David B.
The young man who attended me is very friendly and knows his job well, now a dark-skinned woman does not know the name is the worst, he does not know how to attend until it makes me racist, the service is terrible but the young man who attended us the service was excellent ..GILMER A.
El cliente no dejó un comentario.Felton M.
Mr. Harrison is a very fine gentleman. Excellent customer serviceLUIS C.
El cliente no dejó un comentario.TUN K.
very help full, courteous, knows the business..Daniel J.
El cliente no dejó un comentario.ROY G.
Had a trailer hitch installed and so pleased with the service.cindy G.
An ad on the truck provided a rate of $19.95 per day. Plus a 1.00 charge per mile. Plus a 10.00 insurance fee that could not be refused. 20 miles with taxes was 65.00. Won't be back.DAVID W.
Don't tell the customer one thing and then hide behind a phone saying the contract says another, I rented a truck here and had to rent a trailer 2 miles away from this location at shorter and was told I could drop the trailer off with the truck at this same location but then charged more for the trailer because I didn't return it to a uhaul carrier that knew it wasn't coming back there and they didn't even have it on computer coming back there yet I'm still being charged on the Trailer 2x $202.23 for using it for 6 hrs and not taking it back 2miles away to the location it came from, I would have dropped it off 2 mi. Had I known this but I was told it could be dropped off at the Shorter Ave. Location in Rome, Ga. THIS IS PURE LYING AND ROBBERY TO YOUR CUSTOMER. THANK You!Chuck C.
Everyone was so helpful and accurate in both pricing and recommendation of # of unitsCHARLES H.
El cliente no dejó un comentario.Trent A.
Aaron was extremely knowledgeable and so helpful! My car gave him a lot of trouble to get wired up, but him and his team were able to come up with a solution. Great staff at this location!Samantha M.
El cliente no dejó un comentario.Vernon B.
El cliente no dejó un comentario.JAMES F.
Excellent, prompt service at this location. The young man who helped check us out and then back in was polite, friendly, and efficient.MICHAEL K.
Great experience-- very knowledgeable and professional service staff!! I'll be using UHaul again soon. I really love the one month free storage on one way trailer drop-offs.Barbara H. | First Impressions
El cliente no dejó un comentario.JAMES J.
Extremely prompt in speed to service.BARRIE CHRISTOPH H.
Staff was fantasticMather G.
Our experience with this uhaul was a complete nightmare. When we arrived at our destination to load the uhaul we open the back to be absolutely disgusted by the roach infestation we saw they were everywhere. And by the time we noticed it was too late we were an hour and a half away from the uhaul pickup location and they were closed. This was the only day we had to move our stuff so we had no choice but to use the vehicle. Now we are disgusted our stuff is infested and we never want to do business again because roaches isn't something we should have to worry about from our uhaul. On top of the roach problem the truck died on us at the location we were taking our stuff to and we had to call our own personal insurance to get a jump for the truck. This experience was the absolute worse and we are not at all satisfied with our experience.BRUCE B.
El cliente no dejó un comentario.Alesha T.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.Shaquawnna B.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.Isaac P.
Truck infested with roaches!! Had to involve corporate to get a resolution which wasn't complete until three days later! Resulted in moving help being paid twice due to their horrible serviceâ€¦Management tried speaking to my husband as though he was a child! Absolutely the most disrespectful people ever! I would not recommend this place to my worst enemy!! Do yourself a favor and DONT GO THERE! Drive a little further if you need to!Rhonda H.
Great customer service at this location. I really appreciated it.Bradley G.
My preferred pick up location didn't have the truck i wanted available and my p/u location was moved.. i had not realized that until i went to the original p/u location... but overall, my experience during this rental was very good... no issues and so glad the A/C in the truck worked really good... August in Georgia is not a great time for moving!!!!Vickie J.
Harrison was extremely helpful, the mobile app was confusing to me. He went above and beyond renting from U-haul an excellent experience. The way he made you feel at home and saying let me know if I can help you with anything and come back and see me! You can tell he takes pride in his job and customers.Tiffany B.
Aaron is greatDADRIAN W.
I just got charged $19.95 twice because even though I had the 10 foot truck for 22 hours the guy working there told me I told him 4 hours. I will never use UHaul again. I had a 10 foot truck 22 hours and 44 miles and just paid $87 for it. It was the worst business experience of my lifeKELLY F.
The inside of the truck was filthyâ€¦ spilled liquids, dirt, food pieces, wrappers, an old tweezers by the cup holder in plain sight. No effort had been made to clean this truck at all. That's weird considering Covid and how many texts I received from U-Haul about trying to do things online instead of in person to avoid risks. Also, the driver's seatbelt was non-operational.MATTHEW C.
You need to do something about Aaron. You do not call customers and complain and whine about a truck you rented out to someone who is not even the customer and use emergency contacts for non emergencies and charge cards not belonging to the customer without permission.JANICE B.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.ANDREW S.
Get new owners and staff. We reserved a truck 1 week in advance in store. Got there to pick up truck and they couldn't find reservation. Old man is rude and incompetent. Needs to be put in a nursing home. Will never rent a vehicle from here again.Craig B.
i returned the truck with more gas but was charged over 12 dollars. very stupid actionNandeo C.
El cliente no dejó un comentario.HENRY D.
Customer service on the weekend was exceptional. Recommend Saturday and Sunday as moving days. Save on per mile.PAULA M.
This location and the gentleman that helped us was amazing!!!!!! He communicated well and was very helpful and friendly.Erasmo R.
El cliente no dejó un comentario.JEFFREY P.
Aaron was greatDadrian W.
Check in slow. Customer Service Agent typed very slowly.Timothy F.
A staff member was very rude . Feel that he was overwhelmed couldn't handle my situation. The location was unorganized regarding my situation. No one had answers . The communication was not together from staff to customer.Conrie F. | Overall Experience
El cliente no dejó un comentario.Phillip W.
Shouldn't have to do the workers job.Bradley J.
El cliente no dejó un comentario.TIMOTHY S.
This is the second time dropping off equipment at this location. The personnel seems to be under the instructions to nickel and dime the customers as the first drop off they said they were charging extra because the truck was not mopped...furthermore, I returned the truck on the most recent return basically same day after hours as I had to work Sunday and was charged for it sitting on location which is not posted anywhere. With the truck being available to the next person who needed one at such a early timeframe and as it was clean and fueled I don't understand paying extra and not getting some of my rental back. If I need to rent a truck again I may be checking into another company at this point as that is basically food taken out of my children's mouths for nothing over the past month or so.JOSEPH T.
Stop taking money out of people acct after the truck was returnedREGINALD W.
staff very helpful.....knowledge of mechanical hookups very high. friendly, all business for his employer,,,,will use again thanksFRANKIE B.
Harrison was very helpful teaching me about the rental process, since it was my first time.APRIL B.
El cliente no dejó un comentario.KELLY F.
El cliente no dejó un comentario.Martin F.
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.STEPHEN D.
El cliente no dejó un comentario.Kirk W.
El cliente no dejó un comentario.Lacey L.
No complaints! Great service...EDWIN N.
The guys that helped us were awesome and extremely helpful.Emily G.
Location did not have my keys available for my pickup and had to wait till following morning. When I returned the truck the older gentleman and the young boy were rude and the young boy got smart with me. Very unprofessional and lacked customer service skills.KERI G.
Easy after hours drop off.Carter F.
El cliente no dejó un comentario.Valerie G.
When I was there Ocoee office could have used more help.Vivian B.
El cliente no dejó un comentario.DEVIN D.
The customer service guy was amazingly helpful and knowledgeable.CHRISTOPHER C.
El cliente no dejó un comentario.JOE H.
UHaul truck had multiple issues, driver side sun blocker was broken off, passenger side mirror had screw missing so wasn't able to see blind spot on highway due to it moving with wind current, didn't figure that out until I was on the highway at higher speeds, dirty inside, gas was less than 1/8th full on pick up, reimbursed minimal $.Bryan L.
El cliente no dejó un comentario.Annalisa H.
To improve for the next customer, Uhaul could have the equipment that was reserved. The furniture dolly was not available. When I asked if we could get one from one of the other Uhaul places, the rep who checked me in stated there was not another local Uhaul and that the closest was Cartersville. NOT true. Later he mentioned he was, â€œnot from here.â€ The guy who received the truck when I brought it back was very knowledgeable, helpful, communicative, professional, and friendly. He made eye contact and assured me of the truck return protocol and what to expect next, in terms of a final bill, etc. THIS is the person you want at the front desk, making the first impression!Tina G.
The attendant was awesome, kind thoughtful and attentive young manâ€¦MAGGIE B.
El cliente no dejó un comentario.AGNES P.
El cliente no dejó un comentario.SHANE P.
There was only one representative at the counter. This one individual had to complete new contract rentals, check in returning vehicles, sell merchandise as well as answer incoming calls. There were five customers in line and also several returned vehicles lined up outside. To much to expect one person to handle effectively. Kudos to the customer service representative for being polite and multitasking the best he could. Unfortunately, he needed help because customers were frustrated.William R.
Fantastic experience!!!KELLY S.
El cliente no dejó un comentario.Kelly B.
too crowdedJIMMY F.
Mr. Aaron entertained us with quips while preparing the rental documents. All the personnel were so kind and polite. A perfect â€œSouthernâ€ experience.KEMBERLY K.
great service, friendly peopleAMANDA B.
El cliente no dejó un comentario.JASON M.
El cliente no dejó un comentario.STEVEN L.
Nothing- you guys went above and beyond for me and I am so grateful!Jenna G.
El cliente no dejó un comentario.Jeffery N.
Gentlemen at checkin and checkout were both very helpful.Neal J.
El cliente no dejó un comentario.FRANKLIN L.
El cliente no dejó un comentario.JOHN W.
I'd be alot happier if my deposit would load back onto my card. I have 5 cent to my name & uhaul told me I'd get my deposit back immediately but it has yet to hit my account so I'm a lil pissedANGELA M.
El cliente no dejó un comentario.BARBARA B.
Need to ensure the AC system is regularly serviced.STEPHEN W.
Servicios adicionales en esta ubicación
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