Customer Reviews for U-Haul Moving & Storage At Sharon Rd

5,570 reviews

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jenequa D  |  Overall Experience 
Rating:
5.0

Customer service was great!

Gloria S 
Rating:
5.0

Troy and Glenn were extremely helpful and friendly. If I’m ever in need of a truck in the Charlotte area, I’m coming back to the Sharon Rd location!

Sean G 
Rating:
1.0

Great service

Michael D 
Rating:
5.0

Customer did not leave a comment.

Madan B 
Rating:
5.0

I think you should extend access to rental storage hours until 11:00 or midnight.

Paul E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Staff is very professional, kind and knowledgeable. Thank you so much you all are just awesome 😎 Thanks Ingrid

Ingrid M 
Rating:
5.0

The gentlemen at this location was very pleasant, I parked the car, verified it was the right location and he took the keys and offered to email me the receipt. I will be renting from this location again. In the process of trying to return the truck I had requested 13401 Lancaster HWY in Pineville and for some reason I was given Lancaster SC. So when I got to 13401 Lancaster HWY the attendants were very rude, saying I cannot drop the truck off there, they are overbooked and that I needed to leave. I said I am not leaving until I speak with Customer service. Customer service gave me the location of 1400 Sharon Rd but one guy in particular was very rude. He should be trained better.

Miguel P 
Rating:
5.0

Customer did not leave a comment.

johnnie g 
Rating:
5.0

Nothing

Nathaniel T 
Rating:
5.0

Customer did not leave a comment.

ruislan l 
Rating:
4.0

Smooth pick up and return. No problem with vehicle during the move. Uneventful is perfect!

Jeffrey B 
Rating:
4.0

Customer did not leave a comment.

Volker H 
Rating:
5.0

Customer did not leave a comment.

REYONA H  |  Overall Experience 
Rating:
2.0

For management to leave a note on my car about parking and if I park here again they will tow my vehicle is not right not to mention there is nothing posted about not parking.

MICHAEL T 
Rating:
5.0

Troy was great

Bruce F 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Everyone was very helpful. His name was Doug .

Canisia W 
Rating:
5.0

Customer did not leave a comment.

David L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kianah D 
Rating:
5.0

Customer did not leave a comment.

Nelson E 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

I was tired when I arrived in Charlotte after moving my daughter out of College in Savannah, when Troy saw me pulling into the Uhual facility he immediately approached me. He was pleasant, knowledgeable and helpful. This young man is a hard worker and definitely management material.

Gerald A 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

The tire light was on the whole time. I had this truck so I was a little bit worried that I was gonna end up with a flat tire. At some point it was already like that when I took it off the lot, I was running behind and I had no time to run back in and talk to the guy about it. I'd already lost a lot of time and needed to take care of things. So it was a little bit uncomfortable having that light on like that.

tammy g 
Rating:
5.0

I’d like to compliment employees Glenn and Tiara for their excellent assistance.

Paul E 
Rating:
5.0

make it easier to return after hours

Roy P 
Rating:
5.0

Raven was excellent, patient, personable, and very good at her job !! She made us feel at ease and was ver knowledgeable and patient! She is a delight! A customer service GURU i tell you !!

Kelsey D 
Rating:
4.0

Customer did not leave a comment.

sam p 
Rating:
5.0

Troy was very helpful and professional

Donalee S 
Rating:
3.0

I was explained the rental agreement before leaving and over a month and a half I received a email saying i owed $61.61 for mileage. I replaced the gas in the truck and honestly don't believe i drove the mileage they said and to be contacted a month and half later. Definitely will never use Uhaul again.

richard s 
Rating:
5.0

The pick up/ drop off for the u-haul was very simple. Even being told the instructions were on how things work and dropping off after dark was amazing. The associate Glen was very helpful from start to finish. Will be back soon!

devon t 
Rating:
5.0

The man that helped us was so helpful and professional. He answered all of our questions and assisted us with any requests we had. We will definitely go back to this facility for any uhaul needs.

NANCY B  |  First Impressions 
Rating:
5.0

Not a thing... The manager on duty provided excellent custoner service... I wish I had his name.

Ray H 
Rating:
4.0

I would say "Above Average to Excellent". The Manager was very helpful.

Michael H 
Rating:
4.0

I ordered moving blankets and none were provided. The store had weeks to gather the blankets for my move and failed to do so. They were happy to sell me some🤨

Thomas W 
Rating:
5.0

My only issue/non issue was that the only motorcycle trailer was on the other side of town. Other than that the staff was very friendly and even set up the trailer before I left and detached the trailer when I returned! I didn’t even have to get out of my truck!

Sean L 
Rating:
3.0

Self pickup and drop off did not work here. There 2-3 ppl working, but only one working the desk. No attendants working drop off. It took 30 min to drop the van off.

STEVEN H 
Rating:
2.0

When I made the reservation I ordered 2 dozen furniture pads and when they gave me the key they told me they didn't have them available,

Luis m 
Rating:
5.0

U haul did not have sizes of storage measurements as it relates to actual pieces of furniture. I talked to a representative to ask what size and how many pieces of furniture I had to rent the correct spaces. We went with what she recommended. Day of move in, store representative showed me the space and it was very small. Store representative worked with me to find solutions. They were all very nice and made sure I understood how everything worked, ie: hours, locks, doors, elevator etc.

Maria P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas M 
Rating:
5.0

I’m a U-Haul customer of many, many years! The U-Haul Moving & Storage At Sharon Rd., is the best U-Haul center I’ve ever used, period, hands down. Great and accommodating staff, clean facility and units. I highly recommend them!

Elsie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetris W 
Rating:
5.0

I rate them 100

tammy m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica J 
Rating:
5.0

All was perfect

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Jon E 
Rating:
4.0

I didn't receive a final statement. I believe I didn't go over 30 miles. I used 21 miles.

kellie e 
Rating:
3.0

The truck was out of date on inspection, ran really poorly, and had a nail in the tire.

Dean M 
Rating:
5.0

Great customer service! Thank you!

Jillian M 
Rating:
5.0

Customer did not leave a comment.

Justin C 
Rating:
5.0

Customer did not leave a comment.

Camille R 
Rating:
4.0

convenient

Karen D 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
4.0

Customer did not leave a comment.

kendra s 
Rating:
5.0

Easiest drop off I have ever had. Was there kind of late but a person was still there to check me in. Literally took seconds.

Rob E 
Rating:
5.0

Customer did not leave a comment.

Karen Y  |  First Impressions 
Rating:
5.0

Douglas and office staff were friendly, and efficient. The property and facilities were clean and well run. Douglas was especially friendly and worked to have a good relationship with us. His smile was infectious. We had a great experience at this facility.

Karen C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Y 
Rating:
5.0

Customer did not leave a comment.

Ryan W 
Rating:
5.0

Customer did not leave a comment.

REYONA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esperanza S 
Rating:
5.0

Customer did not leave a comment.

jonatan A 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reshanda P 
Rating:
4.0

There was only one person working and he was slammed! He was excellent, but slammed! Needed someone else to help.

ELISABETH E 
Rating:
5.0

Customer did not leave a comment.

Dominique D 
Rating:
4.0

Customer did not leave a comment.

Oladunni A 
Rating:
5.0

Outstanding service and great attitude!

ERIC G 
Rating:
5.0

Customer did not leave a comment.

Khadja C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

todd a 
Rating:
5.0

Easy to deal with

Bonifacio T 
Rating:
5.0

Yo creo que es perfecto. Soy mexicano y no tuve ningún problema en el servicio de renta. Con mi licencia Mexicana

Eber G 
Rating:
5.0

Glenn is great to work with. This is my second transaction with the Sharon Rd W and it has been excellent both times for the reader and friendliness of is staff! Congratulations!!

Gerard E 
Rating:
5.0

The facility at Sharon Rd. W. is one of the Absolute Best in Charlotte. Doug, the facility Manager is AMAZING and Every person that works under him is equally as wonderful. They are professional, kind, patient and down to earth. Kudos to this team!

Kellier P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Everything about this move was made so much easier by all of the U Haul people and their recommendations. They all were so very helpful. I have told everyone how much I appreciate the company and its employees.

kerry k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Great service

Thomas D 
Rating:
5.0

Great service.

David G 
Rating:
5.0

Customer did not leave a comment.

Eucebio R 
Rating:
5.0

Great experience. Customer Service was top notch! The rep was very knowledgeable and was happy to answer any questions I had. Very personable which makes the customer feel me at ease during the process.

Jennifer H 
Rating:
5.0

The staff was very friendly and fast to help get in and out. Thank you!!

Ken G 
Rating:
5.0

Great service

JOHN D 
Rating:
5.0

The customer service at the counter was excellent. Very friendly and helpful.

Ashley T 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Very well done

John M  |  First Impressions 
Rating:
5.0

1400 Sharon Rd. West the best location. Service quick and easy. I would recommend this location to anyone that's moving

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Edward C 
Rating:
5.0

Their was a tire light maintenance needed but that's only issue it was having

Camille R 
Rating:
5.0

Friendly and helpful staff. Easy pick up and drop off process.

Julie H 
Rating:
5.0

Glen was working the counter to check me in and did a fantastic job managing the large crowd of people who were in the store to pick up equipment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Lawanda M 
Rating:
5.0

Kiss keep doing what Ur doing...The young lady and gentleman that helped we're awesome

Michael B 
Rating:
5.0

Customer did not leave a comment.

LONNIE A 
Rating:
5.0

My experience was very good. Check in was professional. The truck was very clean and returning was efficient. Thank you to everyone I encountered!

Raymond M 
Rating:
5.0

NOT A THING THESE GUYS ARE ALWAYS SO CARING COMPASSIONATE CARRYING FOR MY NEEDS AND ALWAYS GOES THE EXTRA MILE GLENN AND DOUGLAS I LOVE THESE GUY

Robert t 
Rating:
5.0

Customer did not leave a comment.

Carl B 
Rating:
1.0

I was asked to provide 2 references in which the rep said he had to call and verify, when I saw other customers there with me that only had to provide one, or no references, and of which they did not call. The rep also kept telling me that could not rent to me if he could not get in touch with both references within 2 phone calls. I was mistreated.

Timothy G 
Rating:
5.0

Customer did not leave a comment.

Celena S 
Rating:
1.0

When I dropped off the vehicle I was told I was good to go but was later charged $25 for a "cleaning fee" for not folding the furniture blankets. I wasn't told this when I picked up or dropped off the vehicle. I was told that I should have seen the warning on the truck. I'm very surprised that Uhaul chose to not make this situation right as I'm a very loyal customer. After this experience I'll just use a different service moving forward.

COLIN S 
Rating:
5.0

The owner/manager was very helpful and courteous. Great experience.

Karl A 
Rating:
5.0

The entire pick up and drop off process was much easier than I anticipated. The guy who hooked up my trailer was fantastic and very helpful. When it came time for drop off, they were ready to get the trailer unhooked immediately and off I went. I would give the employees working there an A+.

Kelly P 
Rating:
5.0

Make sure dollys hand trucks are in the truck. However it was a great experience the Trans action was easy it didn't take long at all. The Manger and assistance Manger where great. So yes keep up the great work guys.

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Tracey P 
Rating:
5.0

Douglas and Glenn were very helpful

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
5.0

I originally made my reservation at Pineville, NC branch via UHaul app. UHaul app kept crashing Fri late afternoon, more than 5 times. When I showed up at Pineville, NC location, they mentioned to me that system took the reservation but did not allocate a truck. Trucks were all gone and I was bumped to the Sharon Road West location. UHaul app very poor quality

Jonathan T 
Rating:
5.0

Great service and great staff at this location thanks!

Timothy W 
Rating:
5.0

Customer did not leave a comment.

ANA C 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Nothing needs improvement

Robert t 
Rating:
5.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

Tierra, Raven and Glenn were incredible!!! What started as a disappointment at the Ballantyne store, ended up as one of the best retail customer experience, dealing with the three wonderful people above. Great kudos to all three!

Gerard E 
Rating:
5.0

Customer did not leave a comment.

COLIN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rashonda h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene M  |  First Impressions 
Rating:
5.0

The manager Douglas was a great help.

Lakisha W  |  Overall Experience 
Rating:
5.0

Prsilla was awesome

rashonda h  |  First Impressions 
Rating:
3.0

Lights inside my unit were burnt out when my movers moved stuff in and they were still out when they moved us out.

joanne D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernitta B  |  Overall Experience 
Rating:
5.0

The front desk guy was friendly and helpful. He showed us to the unit and clearly explained how to check-in, get into the unit, and check-out. Very helpful.

Suzanne J  |  First Impressions 
Rating:
5.0

Glen and his staff at this location are very helpful, personable and charismatic!

DAVID M  |  Overall Experience 
Rating:
5.0

Douglas is doing an amazing job. Had a few interactions with him and his staff since being a customer of Uhaul. Great customer service. Him and his staff are friendly and helpful. Best manager and team experience I have had since being a customer of Uhaul on Sharon . Keep up the great job Douglas and Team.

sherman l  |  First Impressions 
Rating:
5.0

The staff is courteous friendly and professional. Will highly recommend to all my friends.

MARCELLA H  |  Overall Experience 
Rating:
4.0

Great service

Juan C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven p  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Veronica D  |  Overall Experience 
Rating:
3.0

Needed a truck for a move and really didn’t know any other companies to go with. It served the purpose however; there was no discounts for Military (active and retired) nor for senior citizens. Milage costs were a bit too expensive for in town travel and if I were able to return the truck at a different location then that would have been preferred. Ladies in the office when returning the truck were talking on their personal phones and not very kind or welcoming. The guy who helped us get a storage unit was very kind and helpful.

maya i  |  First Impressions 
Rating:
3.0

No lighting in storage unit. Website info for this location says 24 hour access. Actual lock time is 10pm. This did not work for me.

ROBERT C  |  Overall Experience 
Rating:
4.0

Later office time would have been nice. Having to rush from work to the building to be able to turn in my key and stuff for the unit was a bit of a pain

Robert S  |  Overall Experience 
Rating:
5.0

We felt that our belongings were safe and secure in a temperature controlled environment during the time we needed extra storage. The owner is extremely friendly and helpful. The property is neat and clean and well-maintained.

CYNTHIA C  |  Overall Experience 
Rating:
5.0

Special thanks to Doug for assisting us with moving in today. We greatly appreciate it!

Jenequa D  |  First Impressions 
Rating:
5.0

The staff was very kind and attentive to my needs concerning my storage unit...

Christine O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madge W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devaughn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUASHA W  |  First Impressions 
Rating:
5.0

The process of renting a truck or space has changed. The staff were extremely helpful and supportive and patient with me. Thanks U-Haul Sharon Rd West is number one. I will tell everybody about this is where they can call and get information about how to get The help they need. When it comes to any information on truck or space rentals or anything they need.? I would recommend this U-Haul. Happy holidays sincerely Sonja

arthur l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sierra L  |  First Impressions 
Rating:
4.0

Very contriving online truck return last night! But manager of the Sharon Road West facility is really good.

Frances R  |  Overall Experience 
Rating:
5.0

Everything was great. The only issue was there was no light inside the unit that I had. Other than that I had no issues or complaints.

renee b  |  Overall Experience 
Rating:
2.0

This store is janky. SOMEONE HIGHER THAN DOUGLAS PLEASE CONTACT ME VIA EMAIL with a phone number I can reach out to preferably Kay. Thank you. Kinleypro@yahoo.com

Stephany A  |  Overall Experience 
Rating:
5.0

U- Haul storage is very convenient, especially when you haven't decided, on where you are going live.

Madge W  |  First Impressions 
Rating:
5.0

I love the team there. The young lady at the counter is cute and super helpful.

Marquis M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aurelle b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayes A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

China M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAZMENE P  |  Overall Experience 
Rating:
5.0

Douglas the manager & all the staff is very helpful & courteous as well as professional.

Wilmer Z  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine M  |  Overall Experience 
Rating:
5.0

Douglas was wonderful to work with. He is very professional and helpful he made moving a a lot nicer

ELEANORE M  |  Overall Experience 
Rating:
5.0

It was very nice experience customer service was excellent and very polite during the process.

Angel H  |  First Impressions 
Rating:
1.0

I actually moved out 9/7/23. The management we’re totally disrespectful to me for no reason. They kept accusing me of living there even thought I had no sleeping gear there. The General manager even went as far as having other tenants to try and spy on me which was totally ridiculous. I would never rent there again as long that management team is in place. The only saving grace was the young lady that showed me around initially. She was kind, courteous, and very professional. The last 2 weeks of me renting the unit i was only there twice. I’m a machinist by trade. I got absolutely no work completed. I hate to leave this comment, unfortunately there is no positive comment to leave.

Demetrius C  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Storage was clean. Only thing I would recommend is to pump the air more.

Latascha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS R  |  Overall Experience 
Rating:
4.0

Doug was very helpful in my experience at the facility.

ERIC S  |  Overall Experience 
Rating:
5.0

The staff @ this U-Haul facility are great. They were all extremely helpful, polite and attentive.

RON V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B  |  Overall Experience 
Rating:
4.0

The door on my unit would not stay in the raised position. I had to prop it up with a ladder

Anthony C  |  Overall Experience 
Rating:
3.0

The light was out in my unit and there was water on the floor in a small area of my unit. My unit was supposed to have been climate controlled be didn’t seem to be that way when I removed my items from the unit. I remember when I first put my items in that unit (I believe that was in 2014) that I could feel air conditioning but couldn’t feel it the day I moved my items out. There was also water on the floor of the hallway near where my unit was and more water that seemed to be coming from under the walls in that hallway. There was some type of vent tubing in the ceiling of the hallway near my unit that seemed not to be connected to anything.

LINDA L  |  Overall Experience 
Rating:
5.0

30 Days Free Storage with a One Way Trip is the best and most important perk I think you can offer someone, especially Military! Thank you for grate customer service and prices.

Marquis M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELEANORE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLYNN K  |  Overall Experience 
Rating:
5.0

The Staff is Very Nice, Friendly, & Helpfu!

JOANNE H  |  First Impressions 
Rating:
5.0

From leaving at pick up and dropping off to Glenn. Service is superb. Thank you for your wonderful recruiting and training so I can have a smooth transition with my families move.

Jonathan F  |  First Impressions 
Rating:
5.0

Mgr at this location went over & beyond to accommodate any needs needed. Many thanks to him & the staff great location. Clean & easy to locate. I would highly recommend this location for storage. Clb

Christine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIK S  |  First Impressions 
Rating:
5.0

The front office staff was friendly and helpful. They contacted UHaul operations to see if I could leave my rental truck at their location and we’re on hold forever. They let me borrow some tools on the day we vacated the storage unit. They were all great!

travis t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAHLAK A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

drey f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget N  |  Overall Experience 
Rating:
5.0

Douglas has been amazing throughout the entire time I had a storage unit there. He was always willing to help and even further explain things. The property was always clean and I never had an issue with my unit. I wouldn’t go anywhere else for my Uhaul or storage needs. Please give Doug a raise!

MARIAH S  |  Overall Experience 
Rating:
4.0

The door to my unit A15 was always broken. The minimize my ability to access the unit after office hours. The only way I hold gain access was through the staff. They were always helpful, but the inability to access my unit without help was an inconvenience

Reenie A  |  Overall Experience 
Rating:
5.0

I loved the hand carts and the security set up

Latesha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKEEM C  |  First Impressions 
Rating:
4.0

The staff was excellent, helpful, cheerful, inviting, and made the process easy, the storage hours were, however, an inconvenience.

Kris J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A  |  Overall Experience 
Rating:
4.0

Interior storage units are difficult to maneuver for large furniture pieces such as sofas.

Steve B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT P  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Abigail H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  Overall Experience 
Rating:
5.0

I had a great experience renting a storage unit at this facility. The staff and management (Doug) are very friendly and knowledgeable.

michael b  |  Overall Experience 
Rating:
5.0

Everyone I worked with from CO to NC was great. Very friendly staff and were accommodating to our trip. Thank you to the uhaul team.

Allston M  |  First Impressions 
Rating:
5.0

Everyone there is very friendly. I.wish I could get to know a couple of them a little better.

Terry A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal W  |  First Impressions 
Rating:
5.0

Douglas, the manager was always very attentive and cordial. The office staff were always pleasant

Mark S  |  Overall Experience 
Rating:
1.0

Douglas the manager while on FaceTime with Priscilla told me I had to drive to another UHaul location to get the round lock that is required. That location is 3 miles away. I drove that truck from Nashville and it was loaded. I didn’t want to drive it in rush hour again to get a lock because their supply was out. He told me I had and an attitude and was wasting time talking about other options. I was in the office almost an hour. My wife and son were waiting in the truck. I’m canceling the reservation and using CubeSmart for storage.

EDWARD B  |  First Impressions 
Rating:
5.0

The staff was very helpful and nice . Everyone was smiling .

SANDRA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john s  |  First Impressions 
Rating:
5.0

Amazing customer service.

ESLY S  |  First Impressions 
Rating:
1.0

I requested to change a light bulb inside my unit and they wouldn’t do it6 nor lend me a ladder high enough so I could change the light bulb. I told the manager that I will supplied the light bulb all I needed was the ladder and he refused to help me. After being a customer for 7 years I thought it was something that they should have help me with, so I decided to move my stuff to another warehouse and of course not with your company, It’s too bad , they lost a good customer who had an auto payment and they never had problems with me in all those years. I will not recommend your company to any of my friends.

Ana A  |  Overall Experience 
Rating:
5.0

Great place to store my household goods after moving to the Charlotte area. Great staff and the unit was clean secure and well lit

JEFFREY B  |  Overall Experience 
Rating:
2.0

Storage area floors had numerous roaches scattered through out the floor and in storage area. This was one reason why l did not rent a storage space. I was Afraid l might get roaches in my personal belongings. Secondly, the facility could not rectify their mistake of not having a space l Already rented. Which was a good thing for me after l saw space before hand. The place needs an exterminator to fumigate storage facility.

Yvonne W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony W  |  Overall Experience 
Rating:
5.0

Went above and beyond

JAZMENE P  |  First Impressions 
Rating:
5.0

From the Manager Mr. Douglas and everybody are exceptional. This place is above standard. Their customer service is excellent. Keep up the good work. Thanks!

ULISES S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khoury s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH A  |  Overall Experience 
Rating:
5.0

The staff was great. The manager is very professional & helpful. I will always use this location for any of my uhaul needs.

Zena W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEAWANA A  |  First Impressions 
Rating:
5.0