Nice and efficient team at this location. Considerate too.
MARY B.Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Testimonials From Recent Customers
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I was sitting in the truck at the “equipment return†area like the sign instructed for 10 minutes before i decided to go to the counter inside.
Matthew F.They helped get the drop off location changed so I didn't have to drive around more
TODD H.We had a heavy frost during the night. The guys cleaned the windshield and had the truck warming up before I got in
Daniel D.Both units had lights out and low tread on the tires theses should be inspected before renting out to customers
ISAAC V.The Santa Fe location was fantastic! However it was not initially where we were told to pick it up, that location changed twice, and we were sent to pick one up at a location that was not open at the time we were supposed to pick up the truck. Once we got it the truck ran fine and we got the job done, but the communication and scheduling with U-Haul could be better.
ROBERT S.Great help with the move
Sharon W.Renting there is always a breeze.
CHARLES F.You are so awesome thanks for making my day!!!!!!!
LORELEI C.It was a very easy and friendly experience
THOMAS P.Ended up not using the trailer but employees were pleasant, efficient and helpful. Fast and easy transaction.
STEVEN F.Every time I rent a truck from this facility the team is very friendly, very thorough with all the explanations about the rental contract and the details that are pertinent to me as a customer, very polite and efficient! I would highly recommend this location and the team!
LAURA S.I went through 4 tires before I even left Denver. If this trailer was inspected before pick up, the tires should have never been an issue. Customer service even told me it was my fault, and that if another tire blew, I'd have to pay for it. That's bs. I will not happy at all, and will not use uhaul again not recommended it to anybody.
PAUL O.Great team members for drop off/inspection
DANIEL B.everything from the check in to check out was fast and friendly and i would use this service again. Change nothing A big thank you to your south santa fe store in englewood colorado.
SHARON C.At least sweep out the trailer when renting it out. I returned the trailer a lot cleaner than I received it.
DANIEL G.Pulled up, and the computers were down. since we had already paid and was dropping off, they simply unhooked, confirmed our paperwork and sent me on my way. Was GREAT!!!
David M.Super friendly and welcoming service. Will absolutely recommend this location to anyone. Thank you for hiring a great staff. The other location we dealt with for our truck needs a lot of help in the friendliness and welcoming aspect of the customer service. But, this location on Santa Fe was right on POINT with friendliness.
Michael B.Very nice location with convenient drop off.
JOHN P.Just wanted to praise the staff at this location for making contact to return the phone we left in the rental as well as providing a lower rental cost I wasn't aware was an option. Thx a bunch!
JASON K.Friendly and helpful staff. Trailer was not clean inside.
CHARLES P.Everything was great the door kept opening on the freeway not fun doing 60 and door open
VINCENT M.Confirmation email listed a different location than the pickup location which text messaged. Very confusing and caused me to call each location to verify
MARK N.Every interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn't work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial
LUIS M. | First ImpressionsJosh was great to work with.
JOSHUA P.Fast and efficient service.
Gil P.We returned the U-Haul 2 days early, but I received a call this morning asking where the truck was, because apparently it had somehow been lost after we'd turned it in and been assured that it would be checked back in and we were good to go.
Jeffrey M.My booking was to be returned after hours. I was not told how to drop the keys off after hours. Previously I'd rented a van at 8am for a few hours, nowhere near closing time, and was even instructed how to. There is no signage to indicate where to return the keys after hours. There was even a sign that stated NO KEYS KEPT INSIDE AFTER CLOSING. Huh? Eventually I found where to leave the keys only AFTER SEARCHING GOOGLE MAPS REVIEWS. Otherwise it was lovely. Just took 20 minutes in the dark to sort out how to return the van. Not how I wanted to spend my Tuesday night.
BENJAMINP L.Very friendly and helpful personnel + clean, inviting location.
KELLY E.Many parts of my reservation were changed without adequate notification. Truck we reserved not available and then the first alternative the man took us to had a flat tire and the second one wouldn't start. It took over two hours to get a truck after our intital reservation. That costs us time and money with having movers at the ready and having to pay them to stand around for 2 hours. I haven't had too many bad experiences with Uhaul but this was great.
JOHN L.Dropping off turned out to be easy, but I sat in the truck for about 5-10 min before anyone approached me. I was trying to find a way to leave it by going online. Finally, someone came over and checked in the truck. Very confusing.
KARRIE H.Prompt check out. Personable employees.
DANNY W.Exstreamly helpful staff
James L.More staff. Always hard to find someone to help with something.
Rachael H.They were very busy and very accommodating.
TERRENCE Z.Staff was very nice and helped me hook up a trailer for the first time. very knowledgeable. will definitely be back to this location
COLLIN M.Everything was perfect. Our agent (Lisa Marie?) was awesome. She was so friendly and helpful. Her positive attitude made our experience so much better.
TODD B.Local staff try but your corporate process is a disaster. Scheduling a one way was a disaster. Rules at local about parking and flexibility around pick up not user friendly. They wanted to have me park truck on the street overnight but after I became difficult they relented. Also not helpful with leaving my vehicle in their lot. Very difficult process.
MICHAEL L.understaffed, which most everyone is in 2021 otherwise good
Bradley R.The guys were extremely helpful.
KURT M.Nice facility. A little tight for backing up the trailer but otherwise very nice.
LOWELL P.Fueron muy útiles y amables.
rick R.Our original rental location was changed with minimal notice - required us to add 30 minutes to our pick up Tim.
KENNETH J L.Nothing. Very easy check-in.
Don M.My reservation was for a 15ft truck and confirmed at the location. When I arrived I was told my reservation was at a different location even though all the documents showed the location I went to pick up the truck. Whats the point of confirming and checking in if the site doesn't have what was ordered? I have to abide by your contract, but it's okay for you to make changes without notifying the customer. Extremely frustrating that I had to settle for a smaller truck, make more trips and spent more on mileage.
Deron K.Trailer was not properly hooked up. As soon as I pulled away the trailer bounced off the hitch. I've hauled trailers frequently for 15 years, uhaul doesn't want the customer to hookup the trailer but it's staff fails to do it properly??? Then when the issue is brought to their attention no effort was made to rectify the situation.
THOMAS G.Very friendly staff would rent from them again
CHRISTOPHER M.Friendly staff was awesome. Truck worked. Online system sent me to the wrong location. Would like to see better communication and updates
April G.Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.
FREDERICK T. | First ImpressionsJosh was great. Great customer service
Eric T. | First ImpressionsPoor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P
CHALERMPONG K. | First Impressions