El cliente no dejó un comentario.Harrison A.
Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Littleton, CO 80120
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert G.
The partner service that U-Haul provided for us, the movers never showed up. When we tried to discuss this to get a refund for the trailer multiple employees at U-Haul was rude, unempathetic, and dismissive. The manager was also not helpful. We are extremely unimpressed and will not be coming back to this location.Darrell F.
Great service Josh!!Melissa R.
El cliente no dejó un comentario.Jeffrey C.
good staff quick service the truck i reserved was not available so they gave me a nice cargo van that worked as needed.richard P.
The employee who helped me was great. Very efficientKEN M.
El cliente no dejó un comentario.Patricia S.
The people working at this location are fantastic!!!Lori R.
El cliente no dejó un comentario.sally W.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Gina K.
Make sure trucks are in working condition. Truck Jh-3530k had a lot of issues. Most concerning was the speedometer was off by about 20 mph. There were also issues with brakes, air conditioner, interior, ride, dripping fluid, and more. That truck should be taken out of service.Ben H.
2 helpers assisted with move and they were great, being efficient and hardworking. They also shuttled me in a very helpful way, so I could get truck and my car to same location, when needed. Overall rating is excellentDENNIS V.
Convenient location close to home and with a verity of equipment. Only complaint is that the payment is confusing. At pickup, I was told I pay one amount, have said amount on pending in my account, then at drop off, I'm told I pay a different amount. Wish they didn't hold the first amount in which it turns out in not the finial amount. Best to pay for the full amount at drop off.Justin S.
El cliente no dejó un comentario.Gary A.
Absolutely nothing they did greatIan G.
Card was charged 35 dollars more than receipt. Will be following up with usual corporate as well as my bankCorey M.
The passenger door didn't latch correctly. Otherwise it was good.Jeff D.
Great customer service.Eduardo J.
El cliente no dejó un comentario.Mike D.
El cliente no dejó un comentario.MOJTABA R.
I had the pleasure of working with Bonnie on this transaction and she is by far, one of the most customer service-oriented agents. She was friendly and knowledgeable about U-Haul services and equipment rentals. I look forward to working with her in the future for my U-haul needs.Richard T.
El cliente no dejó un comentario.Steve T.
El cliente no dejó un comentario.Kenneth B.
We had a problem with our reservation being changed and we were not notified. The gal at the Highlands Ranch location didn't seem to care that I was upset about the change and that it made our night difficult. The staff at the Santa Fe location was very sympathetic to my frustration. They took good care of us.Steph D.
El cliente no dejó un comentario.terry H.
The rental process is flawed. I went in person to a u haul closer to my house. I reserved the trailer to pickup at that location. The morning before I called and confirmed I would pick it up at the location I went to in PERSON. Later that day, I received an email with a different pickup location. I called the first location only to have the telephone answered by some regional person. She was nice but no help. She claimed I had received a voicemail from U Haul and I did not. When I went to pick up the trailer, it had a broken wire on the harness. The gentleman fixed it but it caused me a 30 minute delay. He was very nice. The people were nice. The U Haul rental process was not. I should not have had to go to a different location to pickup the trailer.Cory S.
El cliente no dejó un comentario.Fredrick P.
The location I was supposed to drop the truck off at on Broadway ended up not being open at all, and I wasn't given any warning of this. Thankfully the Santa Fe location was really helpful.Daniel P.
The customer service is exceptional. The staff are friendly and the prices are affordable. If you need a rental truck or trailer u haul is the place especially the one off of Santa Fe and Belleview.BJ W.
El cliente no dejó un comentario.Christian T.
A fantastic team from check in to drop off a very friendly and efficient crew.William B.
Don't offer inventory that isn't available. Website and app are terrible and don't work properly.Kyle B.
El cliente no dejó un comentario.Bin W.
Since it was April 30th, the computers were extremely slow. It took over 20 minutes to check in and pay (3 times to run credit card due to computer). The customer behind me got tired of waiting and left. The employees apologized several times. All five computers were tried and were slow. U haul needs more servers to handle the increased business at the end of the month.ERIK J.
El cliente no dejó un comentario.Michael B.
Truck was ready to godaniel D.
Everything went smoothly and store associates were very helpful.gale W.
El cliente no dejó un comentario.Dan L.
The staff was concerned with the condition of the trailer during drop off and was worried for my safety. They stated this trailer should've never been rented to me and needed to be decommissioned.Murphy P.
Truck had 100,000 miles on it, poor condition.Samuel L.
The team at this location (while understaffed) were exceptional. The reservation and hookup went seamlessly and the return was just as easy. When renting again I will use this location. These guys were fantasticWILLIAM B.
Davin was great. Super helpful when returning our trailer.Tyler B.
El cliente no dejó un comentario.Mimi O.
El cliente no dejó un comentario.Richard M.
Josh is awesome Brian is awesome Donna is awesomeDAVID M.
El cliente no dejó un comentario.BA B.
El cliente no dejó un comentario.Daniel S.
great job!FRANKLIN J.
Outstanding attention to detail and very helpful staff! They made sure our vehicle was secure and the trailer was attached to the truck, leaving no worries for us on our trip.Ryan P.
El cliente no dejó un comentario.MELBOURNE M.
El cliente no dejó un comentario.Russel T.
Understaffed but really friendly and working extra hard. Great staff.Mike B.
El cliente no dejó un comentario.Ralph J.
I have been using U-haul years this property is fantastic really the team they have seen in my eyes to work well together the grounds are always clean, well stocked, and if the person who is helping you can't answer your question they are up front and get the one who can. I have never had any problems with the security like storage break ins or renting a truck and leaving my car on the lot for over night. All I can say is fun,have what I need, safe,and professional. Sorry for the bookTRACY M.
El cliente no dejó un comentario.GERALD H.
Guy that checked the truck in was awesome and was able to get me a refund for missing items I didn't receive at pick up location and was very friendly and understanding in doing so he was awesome!Cody A.
El cliente no dejó un comentario.Ali reza S.
El cliente no dejó un comentario.Renee B.
1 employee on a Sat and 30 customers. Waited 90 minutes to pick up truck. Im standing in line, when I get an email that Im late for my reservation!Mark T.
Great serviceChris L.
El cliente no dejó un comentario.William G.
Nothing, Brian was outstanding, got me the correct trailer for my needs and was less than the one I booked! The price was fair and the insurance coverage was also fair.Val W.
Truck was ready and on time and the blankets and dolly were removed as requestedDaniel D.
Very pleased.Mike N.
El cliente no dejó un comentario.Jerome S.
El cliente no dejó un comentario.Sarah D.
Great last minute service!! Thanks Josh and all your crew!!Cheryl B.
El cliente no dejó un comentario.Brian R.
You caused me an extra $500 of expenses because you were not prepared and did not have the truck I ordered, didn't have the towing equipment, and you LOCKED MY U-BOX AND LOST THE KEY and blamed it on me, even though the lock said U-HAUL on it. I am NEVER using U-Haul again, and will do everything in my power to prevent my business, friends and family from EVER using your service again.Andrew S.
El cliente no dejó un comentario.Robert P.
easy to reserve online; great staff at the location. Easy and quick for the return.James M.
BJ was super helpful and courteous. Continue doing that. Also, offering a direct line to call for locals would have been convenient and avoided any hassles of unavailable rentals.Will C.
El cliente no dejó un comentario.Benjamin K.
Have used this location many times over the years. Always a great experience.Chuck W.
El cliente no dejó un comentario.Patrick G.
Super impressed with the management at this location. Josh Wheat is an outstanding guy and he went above and beyond when I rented the Uhaul. Honestly, I was struck by his professionalism, and will recommend this exact store to my friends.BENJAMIN D.
Bonnie was absolutely amazing! Great customer service, friendly, professional, and a true delight to work with. Vehicle was clean and we will definitely go back. Thanks for making it so easy!JOSEPH F.
Everything went great! Thanks!rene M.
El cliente no dejó un comentario.JOSEPH L.
Great customer service. Love the new managementyasmin B.
I rent your 26' truck often. I will say your guide to gas mileage and how much to fill the tank upon return is total BS. You state that the truck averages 10mpg. And the chart you gave indicated that I should put in 8 gallons of gas to get the tank to the proper level to return. I drove 66 miles, and I am a calm driver trying to save gas, and it took me 11 gallons to get the gas gage back to the proper level. that's about 6 miles per gallon. which is fine..whatever..but it's not in your parameters you give and the fuel tank estimates are wrong.Steven L.
Not location specific: My trailer reservation was changed at multiple times: Pickup location (twice). Sized changed from 5x8 to 6x12 Time changed from 10 am to 1:30 pm. I was told this was due to availability. When I went to pickup the trailer and saw a 5x8 on the lot. When I asked if I could have the 5x8 I was told is was saved for local moves and not out of state as I needed. After paying while waiting for the clerk helping me, someone else (without a reservation I think...I'm not sure) got the 5x8 for a move out of state.Jeff J.
Great customer service. Keep up the good work.Robert Y.
El cliente no dejó un comentario.Lori S.
El cliente no dejó un comentario.Mark H.
The trailer pushed me off the roadjuaquin C.
They are always great. We have been using this location for 30 years! Appreciate the professionalism & kindness.cynthia A.
Nothing but positive comments at this location. Staff was great and welcoming; from the reminder phone call for my missed appointment thru hook up and check out of the trailer. Also return check-in after hours was great! So streamlined and quick.Ernesto D.
Staff very nice & professional.JOSEPH P.
This particular location was very friendly and welcoming. Great staff!Steven V.
El cliente no dejó un comentario.Amber W.
El cliente no dejó un comentario.JANE B.
El cliente no dejó un comentario.John W.
staff was friendly and helpful. Pickup and drop off was simpleJustin B.
El cliente no dejó un comentario.SARAH R. | Overall Experience
El cliente no dejó un comentario.JORGE A. | First Impressions
El cliente no dejó un comentario.Robert S. | First Impressions
Thank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!TIFFANY H. | First Impressions
Every interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn't work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denialLUIS M. | First Impressions
El cliente no dejó un comentario.Kevin M. | Overall Experience
El cliente no dejó un comentario.Lonnie C. | First Impressions
El cliente no dejó un comentario.Christie Tew K. | Overall Experience
Josh from the wadsworth location rockedBradley B. | Overall Experience
El cliente no dejó un comentario.Ashley J. | First Impressions
Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.FREDERICK T. | First Impressions
We just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.Carmen M. | First Impressions
Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.TRACEY F. | Overall Experience
El cliente no dejó un comentario.alan w. | Overall Experience
Josh was great. Great customer serviceEric T. | First Impressions
I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. GraciasTINA B. | Overall Experience
El cliente no dejó un comentario.LISA B. | Overall Experience
The front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! ¡Gracias!Laura M. | Overall Experience
El cliente no dejó un comentario.Michael S. | Overall Experience
Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! PCHALERMPONG K. | First Impressions
From truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.Brad M. | Overall Experience
El cliente no dejó un comentario.Lisa H. | Online Move In
The storage ceiling was torn or cracked. I'm afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.Regina S. | First Impressions
El cliente no dejó un comentario.Chris J. | Overall Experience
El cliente no dejó un comentario.LISA B. | First Impressions
El cliente no dejó un comentario.Lisa B. | Overall Experience
El cliente no dejó un comentario.Lisa B. | First Impressions
I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758Dave H. | Overall Experience
The customer service at both pickup and drop off locations were extremely mins and helpfulCLAIRE N. | First Impressions
El cliente no dejó un comentario.Sunnye K. | Overall Experience
GM was super helpfulStacey B. | Overall Experience
Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!Linda J. | Overall Experience
El cliente no dejó un comentario.Nicholas S. | Overall Experience
El cliente no dejó un comentario.Jackson R. | Overall Experience
El cliente no dejó un comentario.stephen G. | Overall Experience
'Charles Evans was a great ambassador for your brand. 10 out of 10Chris J. | First Impressions
Good costumer serviceEduardo F. | First Impressions
The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.Elizabeth C. | Overall Experience
The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.Jeannine G. | Overall Experience
El cliente no dejó un comentario.theresa h. | Overall Experience
El cliente no dejó un comentario.Mitchell B. | First Impressions
I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I've used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee's obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn't drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don't know why this fellow is working with the public, let alone serving in a leadership role.CATHERINE B. | First Impressions
Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.aime P. | First Impressions
El cliente no dejó un comentario.Donavan W. | First Impressions
Charles provided an acceptional service and overall experience. He is a great asset to your establishment. GraciasWilliam L. | Overall Experience
Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I've had with uhaul.Bradley W. | First Impressions
24 hour unit ability would be better.Aaron P. | First Impressions
El cliente no dejó un comentario.Alexis G. | Overall Experience
El cliente no dejó un comentario.Tatiana T. | Overall Experience
El cliente no dejó un comentario.Christopher S. | Overall Experience
El cliente no dejó un comentario.John H. | Overall Experience
El cliente no dejó un comentario.Jeremy B. | Overall Experience
This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.Christina J. | Overall Experience
Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.Jeffrey W. | Overall Experience
This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!Justin G. | Overall Experience
Prompt, no hassle, great serviceSteve D. | First Impressions
The team at this location was excellent. they explained everything throughly and would recommend thisJulie L. | Overall Experience
I felt they could have been a little more organized. Understaffed didn't help.Pete W. | Overall Experience
The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.Shirley B. | Overall Experience
Great!greg m. | Overall Experience
Everyone was friendly and helpful.Pete W. | First Impressions
Everything went fine. Simple and fast transaction.Hector c. | First Impressions
Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.Jill J. | Overall Experience
The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsidGARY R. H. | Overall Experience
very friendly staff and processed or srorage and trailer return professionallyGARY R. H. | First Impressions
Jasper was great!Benjamin K. | Overall Experience
Over stock show room. Cant see where the agent is sitting but everthing was greatGINGER SUE T. | Overall Experience
All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.Dale M. | Overall Experience
I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.Christian A. | Overall Experience
I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!bryan g. | Reservación
Great service. Friendly staff.Melissa G. | Reservación
GraciasWilliam R. | Overall Experience
long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.CARYN S. | Overall Experience
Servicios adicionales en esta ubicación
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