Comentarios de los clientes para U-Haul Moving & Storage at Santa Fe Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Santa Fe Dr

Clasificación general:

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Kristina P.
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El cliente no dejó un comentario.

LISA F.
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El cliente no dejó un comentario.

Bret T.
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El cliente no dejó un comentario.

Paul N.
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Our experience was the worst. We reserved a 26' truck almost a month in advance from a location in Parker,CO. Two days before our move to Georgia they called to let us know they didn't have a truck for us, sent us to the Littleton location where they could only offer us two 15' trucks, which meant we needed an extra driver for our cars or we had to get a hitch to haul a car. Long story short, after driving across country with our vehicle on this hitch, now our car will go in drive gear but won't go into reverse. After doing some research, we found that pulling our car such a long distance could be damaging to it's transmission. That would have been some useful information to receive from the professionals at the Uhaul store! These little trucks were gas guzzlers! They were old, loud and did not handle hills well. Due to Covid-19 I expected the inside of the trucks to be wiped down, but they were not even clean so they sure weren't sanitized. I'm glad I will never have to use haul in Colorado again! Now I'm facing possible transmission car repairs. I also feel that since it was an oversight of Uhaul that they did not have the truck I reserved for such an important move, they should have at least given me the courtesy of the original quoted price or even a discount off of the originally quoted price becaue of the extra expense of gas for the extra Uhaul, but no, I paid about $500 more than the original quote. It was too late for us to get another truck from another company and we were left with no options. All of these things made an already stressful move even worse. So to improve you could fix your reservation process. Check your availability then confirm the reservation. also if you mess up, take responsibility for that and honor your customers. Mandate trucks be cleaned thoroughly inside and out ESPECIALLY in a pandemic.

Michael G.
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SIGNIFICANT issue with product availability, where I not only placed the order - but also had the location confirmed a day in advance - to only have the pickup location changed the day before. SUPER frustrating.

Brett H.
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El cliente no dejó un comentario.

McKinzie R.
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Owner was amazing. Made sure I had everything and scrapped the window off for me.

William B.
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El cliente no dejó un comentario.

Steven A.
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El cliente no dejó un comentario.

Michael C.
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I reserved a pickup truck at the County Line and University location. I was told the morning of my rental that I would have to go to this location. I picked up the truck, they asked me if I needed a trailer, I said "no, I have already loaded my own trailer. I get to the site only to find the trailer hitch locked. I called. They said they would meet me to unlock the hitch, but it would be awhile. I said I would just drive the truck back to get it unlocked. When I got there they told me I could not tow my own trailer with their pickup truck, that I would have to use one of their small box trucks. I explained what we discussed earlier and that when I originally rented the truck, I told them I would be towing my own trailer. They would not budge. Long story short, I took the box truck. The hitch attached (I could have used my own on the pickup truck) was 1 7/8, too small for the trailer I had (2/1/8). I was able to make it work by going very slowly, as I was not moving the trailer very far. The biggest problem was this truck was too small (in height) for our refrigerator. We finally found someone's else pick up truck to move that refrigerator. The whole purpose of renting a pickup truck was to move OUR trailer and the truck for appliances. Very disappointed. I was very clear on my initial rental of what I need this truck for. Made for a very long (and cold) day.

Carlton P.
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El cliente no dejó un comentario.

Colton B.
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El cliente no dejó un comentario.

Bryan F.
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Not ideal location from castle rock, but easy to get in and out!

James N.
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El cliente no dejó un comentario.

Matthew M.
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El cliente no dejó un comentario.

STEPHANIE C.
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El cliente no dejó un comentario.

Joshua H.
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Truck was dirty. Couldn't see out of windows. Stopped and cleaned windows off at gas station so I could drive. The gentleman who received the truck was extremely rude and aggressive towards me. Will likely never use a u-haul after being a lifelong customer after this.

Daniel M.
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El cliente no dejó un comentario.

Raymond M.
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Online app is a horrible customer experience. DON'T bother. Just go in the shop and plan to wait in line.  I wasted SOOO much time and in the end had to wait in line at the store, which defeats the entire point of an online check in process. Background story: I used the Uhaul online reservation system because it's supposed to make picking up your rental EASY (according to Uhaul's website) and it's also highly recommended during a pandemic (also stated  on their website). I spent an hour (or more) on a Saturday 7 days before my rental just finding the truck online and entering a lot of information including 2 phone numbers, our names, DL numbers, credit card etc etc etc. I believed picking up the truck would be a breeze since they had a "scan & go" system and I gave them every piece of information requested. I mean,  I am just renting a truck for God's sake - and for only 4 hours. I rent cars all the time, which IS an easy process. Once we arrived at the UHaul shop and opened up the app for my "seamless rental experience," I THEN had to enter a headshot (huh?) and pics of my DL (front and back) PLUS - here's the kicker - an "alternate contact" which had to be a 3rd-party phone number that REQUIRED validation. I entered the phone number of a friend who wasn't answering the phone and the online representative kept asking me for a different number, I then tried a family member, who also wasn't able to answer their phone. This went on for a while before I finally gave up because no one I knew was available to take a call from UHaul to verify my identity. This is totally bizarre and unnecessary! After 30 mins of dealing with this "seamless online experience" while sitting in the parking lot of the UHaul shop, I finally went inside and had to wait in line for another 20 mins.  By the time I got up to the counter I was pretty angry that the "easy" ONLINE process was so cumbersome and - in the end - didn't work and WASTED a LOT of my time. By this time I had spent over 2 hours (between the previous weekend and the day of my rental) just reserving my truck. My wife voiced my frustration to the guy at the shop because we were afraid all this time wasted was eating into my 4 hour rental window. Not only did the guy cut off my wife when she was speaking, but then he mansplained that I "shouldn't come to UHAUL on a Sunday." What an ass. I was trying to AVOID the Uhaul shop altogether by using the online system which does not function as advertised..THAT was my frustration..NOT the wait in line. I knew the line would be long which is why I tried to us the eff'ing online app to avoid going inside!

Cooper M.
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It's hard to say. The employees were patient. But I had to wait an actual hour (no line) to pick up the truck I reserved because the system kept crashing. People came and left behind me. I then waited about 25 minutes to drop off until I just walked in front of everyone and dropped the keys. I would suggest having paper contracts ready. Moving was stressful enough without pushing timelines back.

Dave E.
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El cliente no dejó un comentario.

Ronald J.
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Trailer was ok however not clean enough to transport open furniture Outside has dirty and when touched hands became grimy Inside needed to be sweep and writes down to carry my stuff Service was great like this location alot

ERIC O.
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El cliente no dejó un comentario.

Linda C.
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I don't know how you could improve everything is completely satisfactory for me everyone was friendly helpful explained everything all around good good yes I will rent from you again if I need be thank you so much for excellent service Lynda Carter

Joshua B.
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Took an hour to get the truck. Only one employee working. Online check in not upload photos.

Philip P.
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Very quick and efficient.

Karen G.
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I've done business at this location 3 times in the last 2 months, and every time has been an excellent experience. This team is efficient and professional in every interaction. I appreciate that!!

Cyntia C.
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El cliente no dejó un comentario.

Victoria N.
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Doing the self-service pick up and drop off was amazing! It made the move very smooth.

Ronald M.
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The manager and team were amazing! I would highly recommend.

Little Moses J.
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Crazy ass charges when you drop off the vehicle.

Michael W.
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El cliente no dejó un comentario.

Ralph J.
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El cliente no dejó un comentario.

Lori A.
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Mr Martinez was awesome!!!! I will be back if all the staff was just like him... Thanks Mr. Martinez.

Michael W.
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El cliente no dejó un comentario.

James Dustin J.
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El cliente no dejó un comentario.

Alan R.
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El cliente no dejó un comentario.

JOHN K.
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El cliente no dejó un comentario.

Stephen S.
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After being turned away from the Exclibur Rentals location in Parker, CO, because of multiple scheduling snafus, we were about to give up on u-haul completely--it was moving day and we had no trailer! Then we spoke to the kindest, most understanding lady on the call service, and not only did she assure us that she would personally make sure we were taken care of, but she quickly found us a trailer close to home and at a great location. When we arrived at Santa Fe, these folks were welcoming, knowledgeable & super efficient; and, they were some of the genuinely nicest people we interacted with in our u-haul experience!

Kimberly G.
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Amazing customer service agent was very accommodating and completed transaction very professionally I personally would highly recommend!!! Amazing customer service which is lacking in this day and age!!!!!!

Stephen H.
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El cliente no dejó un comentario.

Teri P.
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El cliente no dejó un comentario.

Frank G.
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El cliente no dejó un comentario.

Jessica K.
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Quick and easy drop off!

Paul S.
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El cliente no dejó un comentario.

Christopher V.
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El cliente no dejó un comentario.

Devin R.
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Trailer dimensions are a bit deceiving. The 6x12 trailer I rented had a rear opening that was less than 5' wide and therefore made the trailer unusable for me. Wasted 3 hrs of my day, half a tank of gas and $44 with uhaul.

Vicky K.
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El cliente no dejó un comentario.

Linda J.
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Very friendly customer service!!! My move was stress free!!! Thank You so much!!!

Tyler D.
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El cliente no dejó un comentario.

GARY H.
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El cliente no dejó un comentario.

Natalie M.
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Advertise in huge letters on the side of the trucks $19.95 per day. Our 1 day rental ended at $209.00. Due to the mileage (137) and all of the other costs that unless you read the fine print you don't see. Falls under the false advertising as far as I'm concerned

Charles W.
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The inside of the truck was very dirty, the steering wheel was sticky, for being in a pandemic the inside was very poor, we had to wipe down certain areas, was very disappointed that a mileage charge was added this is not stated when reserving the truck, plus we are responsible for putting gas in, how can you charge for both? Probably won't be using U-Haul for future needs.

Damon W.
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They are shitty and fucking suck at maintaining their vehicles engines on top of that I found ants in the cab!!

Valerie D.
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El cliente no dejó un comentario.

Gary D.
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Service was great and they were very helpful

Adam R.
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El cliente no dejó un comentario.

Bruce S.
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Perfect equipment and outstanding value.

Grace E.
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Double check the hitch and trailer, and the tires before letting someone drive off with it!

ANTHONY DEAN W.
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El cliente no dejó un comentario.

Gregory K.
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El cliente no dejó un comentario.

William G.
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Overall good experience, the return process was the most thorough I've ever experienced, not that it's a bad thing, but not sure why it's treated like a inspection at a DMV.

Patricia P.
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train your clerk and train manager to aid clerk when he has a problem.

Lindsay M.
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El cliente no dejó un comentario.

Daniel S.
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In and out in no time excellent customer service.

Kimberly B.
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Mark was such a great help. Very pleased with this store. Couldn't be more pleased with the service and marks service.

Thomas M.
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El cliente no dejó un comentario.

Mary K.
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Assist customers in getting mirrors positioned correctly. I was never able to get the passenger mirror adjusted so I could see on that side.

Michael A.
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El cliente no dejó un comentario.

eric O.
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El cliente no dejó un comentario.

Corrin K.
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El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

Reuben M.
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Keep Mark Martinez around he is a great guy and did an outstanding job.

Robert K.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Benita E.
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I was late returning the truck and The manager. Chris I think his name is was very rude when he called. I tried to call that office back from 1130 till 3 and there was a hold time because they were so busy. I was transferred to a nice lady located in a phone center and she changed out due time from 11:00 a.m. to 3 p.m. Denver time. I believe it was due at 11 a.m. so when we returned the truck we were over charged extensively for going over miles and gas. I think a change in management is due at that store. I will never rent there again.

Eric P.
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El cliente no dejó un comentario.

David F.
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Nothing

Colleen Q.
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Everything was perfect! Fast service easy returns, I rented 2 trucks 2 weekends in a row. Highly recommend.

William M.
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El cliente no dejó un comentario.

kristen H.
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Worst customer service and they changed my total cost which overcharged me.

Jenifer B.
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El cliente no dejó un comentario.

Lynn W.
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El cliente no dejó un comentario.

Matthew Y.
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Always feel welcome in this store!

Elizabeth G.
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I was disappointed in the fact that I had checked with your reservation dispatcher Days in advance three times before I went to pick up the truck. I was sent to the Buckley store. And they did not have my truck where I was told I could pick it up. So I had to drive clear over to the Littleton store to pick up the truck. Your staff was helpful… But again very frustrating to be told one thing and have to do something else especially because I confirmed days in advance. The truck itself is very clean very well-maintained and fantastic! I would highly recommend U-Haul because of the great equipment!!! Customer Service was good. But when I was told at the Buckley store I did not have a truck there, the agent said they put in a call earlier in the day to locate my reserved truck and no one had called them back. So I went outside to my car and called the customer service line 3 times to get through and someone finally helped me find the truck. Again not giving us a street address for the location just the basic cross streets. I think sharing important details such as a specific address is important. At any rate I will reiterate the equipment was fantastic! And would recommend U-Haul.

MARK H.
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El cliente no dejó un comentario.

Lisa W.
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The gentlemen that you have working at this location are professional and knowledgeable. They made the experience enjoyable. I will definitely recommend U-Haul and this location to others.

Jeffrey W.
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El cliente no dejó un comentario.

Ryan S.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Ed M.
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El cliente no dejó un comentario.

Dennis J.
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El cliente no dejó un comentario.

Douglas G.
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Stop using a third party company to schedule pick-ups when they have no clue. They lied about calling me a month prior to advise I could pick my rental up a day prior, and then rented it out so that when we showed up to the location at the time confirmed, it was gone and the nearest location to get a trailer was 4-5 hours away.

Gary Y.
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El cliente no dejó un comentario.

Steven R.
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Mark is an example of excellence in customer service! Check out, calling when I ran late due to weather to make sure everything was OK, Checkin was seamless. Thanks, Mark!

Timothy S.
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Need more flexibility on payment of service on order.

Nancy R.
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El cliente no dejó un comentario.

Colleen Q.
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Super easy pick up and drop off. Price was great for my over night move. Thank you

Shelley G.
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Staff was extremely efficient and helpful. Got my truck checked in within minutes and I was on my way.

Sheri J.
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El cliente no dejó un comentario.

CATHERINE B. | First Impressions |
Clasificación:

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

aime P. | First Impressions |
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Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

Donavan W. | First Impressions |
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El cliente no dejó un comentario.

William L. | Overall Experience |
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Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

Bradley W. | First Impressions |
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Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Aaron P. | First Impressions |
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24 hour unit ability would be better.

Alexis G. | Overall Experience |
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El cliente no dejó un comentario.

Tatiana T. | Overall Experience |
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El cliente no dejó un comentario.

Christopher S. | Overall Experience |
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El cliente no dejó un comentario.

John H. | Overall Experience |
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El cliente no dejó un comentario.

Jeremy B. | Overall Experience |
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El cliente no dejó un comentario.

Christina J. | Overall Experience |
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This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Jeffrey W. | Overall Experience |
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Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Justin G. | Overall Experience |
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This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Steve D. | First Impressions |
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Prompt, no hassle, great service

Julie L. | Overall Experience |
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The team at this location was excellent. they explained everything throughly and would recommend this

Pete W. | Overall Experience |
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I felt they could have been a little more organized. Understaffed didn't help.

Shirley B. | Overall Experience |
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The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

greg m. | Overall Experience |
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Great!

Pete W. | First Impressions |
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Everyone was friendly and helpful.

Hector c. | First Impressions |
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Everything went fine. Simple and fast transaction.

Jill J. | Overall Experience |
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Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

GARY R. H. | Overall Experience |
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The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

GARY R. H. | First Impressions |
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very friendly staff and processed or srorage and trailer return professionally

Benjamin K. | Overall Experience |
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Jasper was great!

GINGER SUE T. | Overall Experience |
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Over stock show room. Cant see where the agent is sitting but everthing was great

Dale M. | Overall Experience |
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All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Christian A. | Overall Experience |
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I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

bryan g. | Reservation |
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I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Melissa G. | Reservation |
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Great service. Friendly staff.

William R. | Overall Experience |
Clasificación:

Thanks

CARYN S. | Overall Experience |
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long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.

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