Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

7,533 reviews

4849-4859 S Santa Fe   Littleton, CO 80120

(303) 798-0812

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(303) 798-0812

4849-4859 S Santa Fe
Littleton, CO 80120

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

We returned the U-Haul 2 days early, but I received a call this morning asking where the truck was, because apparently it had somehow been lost after we'd turned it in and been assured that it would be checked back in and we were good to go.

Jeffrey M. 
Rating:
3.0

My booking was to be returned after hours. I was not told how to drop the keys off after hours. Previously I'd rented a van at 8am for a few hours, nowhere near closing time, and was even instructed how to. There is no signage to indicate where to return the keys after hours. There was even a sign that stated NO KEYS KEPT INSIDE AFTER CLOSING. Huh? Eventually I found where to leave the keys only AFTER SEARCHING GOOGLE MAPS REVIEWS. Otherwise it was lovely. Just took 20 minutes in the dark to sort out how to return the van. Not how I wanted to spend my Tuesday night.

BENJAMINP L. 
Rating:
5.0

Customer did not leave a comment.

Biagio B. 
Rating:
5.0

Very friendly and helpful personnel + clean, inviting location.

KELLY E. 
Rating:
4.0

Customer did not leave a comment.

JESSE C. 
Rating:
1.0

Many parts of my reservation were changed without adequate notification. Truck we reserved not available and then the first alternative the man took us to had a flat tire and the second one wouldn't start. It took over two hours to get a truck after our intital reservation. That costs us time and money with having movers at the ready and having to pay them to stand around for 2 hours. I haven't had too many bad experiences with Uhaul but this was great.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
3.0

Dropping off turned out to be easy, but I sat in the truck for about 5-10 min before anyone approached me. I was trying to find a way to leave it by going online. Finally, someone came over and checked in the truck. Very confusing.

KARRIE H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Prompt check out. Personable employees.

DANNY W. 
Rating:
4.0

Customer did not leave a comment.

BEN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Exstreamly helpful staff

James L. 
Rating:
3.0

More staff. Always hard to find someone to help with something.

Rachael H. 
Rating:
5.0

They were very busy and very accommodating.

TERRENCE Z. 
Rating:
5.0

Customer did not leave a comment.

SHEILA P. 
Rating:
5.0

Staff was very nice and helped me hook up a trailer for the first time. very knowledgeable. will definitely be back to this location

COLLIN M. 
Rating:
5.0

Customer did not leave a comment.

Bert O. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Everything was perfect. Our agent (Lisa Marie?) was awesome. She was so friendly and helpful. Her positive attitude made our experience so much better.

TODD B. 
Rating:
4.0

Local staff try but your corporate process is a disaster. Scheduling a one way was a disaster. Rules at local about parking and flexibility around pick up not user friendly. They wanted to have me park truck on the street overnight but after I became difficult they relented. Also not helpful with leaving my vehicle in their lot. Very difficult process.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
4.0

understaffed, which most everyone is in 2021 otherwise good

Bradley R. 
Rating:
4.0

Customer did not leave a comment.

Tracy J. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

The guys were extremely helpful.

KURT M. 
Rating:
4.0

Nice facility. A little tight for backing up the trailer but otherwise very nice.

LOWELL P. 
Rating:
5.0

They were very helpful and friendly.

rick R. 
Rating:
4.0

Our original rental location was changed with minimal notice - required us to add 30 minutes to our pick up Tim.

KENNETH J L. 
Rating:
5.0

Nothing. Very easy check-in.

Don M. 
Rating:
2.0

My reservation was for a 15ft truck and confirmed at the location. When I arrived I was told my reservation was at a different location even though all the documents showed the location I went to pick up the truck. Whats the point of confirming and checking in if the site doesn't have what was ordered? I have to abide by your contract, but it's okay for you to make changes without notifying the customer. Extremely frustrating that I had to settle for a smaller truck, make more trips and spent more on mileage.

Deron K. 
Rating:
1.0

Trailer was not properly hooked up. As soon as I pulled away the trailer bounced off the hitch. I've hauled trailers frequently for 15 years, uhaul doesn't want the customer to hookup the trailer but it's staff fails to do it properly??? Then when the issue is brought to their attention no effort was made to rectify the situation.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Jerad W. 
Rating:
4.0

Customer did not leave a comment.

Hailey D. 
Rating:
5.0

Customer did not leave a comment.

Lonnie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE V. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Very friendly staff would rent from them again

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Ermanno R. 
Rating:
5.0

Friendly staff was awesome. Truck worked. Online system sent me to the wrong location. Would like to see better communication and updates

April G. 
Rating:
3.0

Please MAKE SURE DO NOT CHARGE CUSTOMER TWICE. I reserved and paid online and got charged $98.00. Then when I picked up the equipement “trolly” at Littleton in Santa Fe (Denver) They ran my card and charged $120.00. So the next day, today in ky bank statement I was charged twice &99.+$120.00. I called and spoke to Mr. Cash, Uhaul Littleton Employee and said that wait for 3 days and my money will be deposited back into my account. 1.why do you guys double charge the customers? Why can't you just charge a deposit if needed and tell the customer up front instead of doing this? Now I have to wait 3 days before I get my money back? How about if I need the money for emergency? I don't understand your business. Also, maybe you can consider MILITARY DISCOUNTS. I know you will not call or email because you don't care. But I will still put my information just in case I am wrong with ky fake expectation. Thank you, Rodrigo Gomez 719-646-9733 rodrigogomez74@yahoo.com

RODRIGO G. 
Rating:
5.0

Customer did not leave a comment.

LEVIA N. 
Rating:
4.0

Customer did not leave a comment.

SANDRA S. 
Rating:
1.0

This was a disaster. The employees all looked high and opened the store late, they forgot to have my order mobile pickup ready, I got sent to another address with no available truck, and the lack of urgency from every employee was truly shocking. Very frustrating because my pst experiences with uhaul were great

michael G. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT L. 
Rating:
3.0

The man, his name was Josh, was very competent and friendly.

JOSHUA E. 
Rating:
5.0

Nothing. Everything was super easy and smooth and the people were friendly and helpful.

Brian M. 
Rating:
3.0

No one came outside at any point or really offers me any personal attention. On the way out they said. I'm sure you saw the truck in your way in and on the way back in he said that I didn't need to stay for check in…not what I'm use to from uhaul

TARA M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Cash was the best Employee I got to experience. He needs a raise!!!

CHARLES S. 
Rating:
4.0

Everyone was very friendly and helpful. Thankyou

MARVIN P. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE V. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH I. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
5.0

Customer did not leave a comment.

ELROY T. 
Rating:
5.0

Customer did not leave a comment.

TISH V. 
Rating:
3.0

It seemed to take a long time for anyone to acknowledge me when I was waiting in the designated area, following the instructions of staying in my rental. Someone walked out to their car and then casually came over. Maybe the sensor to alert them I was there wasn't working? Once they got to me, they were kind and helpful.

Robin C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Bumper was damaged by the employee putting the trailer on the ball. Staff need better training.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

DEBRA F. 
Rating:
1.0

I locked my keys into my car. Not only did uhaul not have a spare key on site; but made me wait five to six hours for a round side assistance. Charged me more than the original amount. Asked for a dolly never got one. I had to move by myself so having the lack of help and serious issues with your call center made me never want to use a uhaul again.

GREGORY H. 
Rating:
5.0

Great Staff!!Low the crew. Definitely love running my small business through them. Michael

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

The Staff at this location were fantastic. The online "RideShare" was an absolute waste of time. Thought doing everything in advance would save the trip inside, but No! That may be why we had to switch to a vehicle that was dirty inside and out. Good thing I love Dogs because the seats were covered with it.

Jean Q. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Christie Tew K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

candace M. 
Rating:
5.0

This was the best truck rental experience we've ever had.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN W. 
Rating:
5.0

Customer did not leave a comment.

ALONA H. 
Rating:
3.0

The location is convenient, and certainly the staff are MUCH more friendly than another U-Haul location that I've used this year. However, there are so few staff at this location - the wait time is HORRIBLE!!!! I waited 40 minutes in line to pick-up the equipment and nearly 30-minutes waiting for help when I returned it.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Have more supplies available for rent.

Alison B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

In and out quickly, couldn't ask for more - thanks uhaul

BENJAMIN S. 
Rating:
5.0

This location and the staff are very helpful and deliver excellent customer service.

TODD A. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

Customer did not leave a comment.

JASON KELLY H. 
Rating:
5.0

great company and customer service

nancy L. 
Rating:
4.0

understaffed, slow during pickup process very efficient return, quick and simple

BRADLEY R. 
Rating:
5.0

Josh offered excellent customer service! The first hitch had a slight vibration, he made sure that was taken care of promptly, and made sure that we had the correct hitch for our Subaru Outback.

Robert H. 
Rating:
5.0

Josh from the wadsworth location rocked

Bradley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
4.0

Key drop box was nowhere to be seen

ROGELIO S. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN J. 
Rating:
5.0

Very easy pick up and drop off.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Very helpful and friendly employees!

RICHARD R. 
Rating:
4.0

They were short staffed and had a long waiting line.

David S. 
Rating:
5.0

Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.

FREDERICK T.  |  First Impressions 
Rating:
5.0

We just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.

Carmen M.  |  First Impressions 
Rating:
3.0

Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.

TRACEY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alan w.  |  Overall Experience 
Rating:
5.0

Josh was great. Great customer service

Eric T.  |  First Impressions 
Rating:
3.0

I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks

TINA B.  |  Overall Experience 
Rating:
3.0

Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P

CHALERMPONG K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Online Move In 
Rating:
2.0

The storage ceiling was torn or cracked. I'm afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.

Regina S.  |  First Impressions 
Rating:
5.0

The customer service at both pickup and drop off locations were extremely mins and helpful

CLAIRE N.  |  First Impressions 
No reviews have been submitted for this location.

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