Comentarios del cliente para U-Haul Moving & Storage at Santa Fe Dr

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Santa Fe Dr

Grado total:

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Thomas P. en

Grado:

The lady that helped me really understood customers service, I am only sorry I did not get her name

Kelly T. en

Grado:

Lady checking us in wasn't too friendly or able to answer questions but the gentleman that pulled the truck around was helpful.

greg H. en

Grado:

El cliente no dejó un comentario.

Samuel J. en

Grado:

El cliente no dejó un comentario.

Jeffrey W. en

Grado:

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Melinda A. en

Grado:

El cliente no dejó un comentario.

Simon D. en

Grado:

Great employees

Brent F. en

Grado:

Everything from arranging the rental, picking it up and the return were all smooth as silk. I would, I should say, I do, recommend this U-Haul location. It’s nice to know they are there. I’ve gone to this location for a good number of years and will continue because the service and product are as good or better than when I first started here.

David C. en

Grado:

improve maintenance and inspection

Philip R. en

Grado:

Easy and fast

Rob B. en

Grado:

El cliente no dejó un comentario.

Yvonne F. en

Grado:

I have always loved this location, and I found that the employees here are always polite and creative in the ways that they help customers .

Dawn Q. en

Grado:

Great communication and service

Howard H. en

Grado:

Great staff. Convenience of location perfect.

Megan B. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

El cliente no dejó un comentario.

Patrick P. en

Grado:

El cliente no dejó un comentario.

Paula V. en

Grado:

It was a no hassle way to rent the Uhaul. Great experience. Made our moving into our new place very pleasant. Thank you ??

Austin R. en

Grado:

El cliente no dejó un comentario.

Kevin D. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

El cliente no dejó un comentario.

zachary B. en

Grado:

Passenger door rattled a lot. 24/7 check-in wasn't working in the app, got put on hold for 15 mins. Irritated me so much I just wanted to go home and forced me to pay the extra$20 convenience fee. The key drop off was not easy to find. It was a slot in a garage door which dropped to the ground inside. The garage door was not near the equipment drop off area.

John H. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

El cliente no dejó un comentario.

Katie W. en

Grado:

El cliente no dejó un comentario.

Franz S. en

Grado:

Everyone working there was very courteous and efficient.

Frederick D. en

Grado:

Excellent staff.

Chase W. en

Grado:

The anchors inside of the trailer we’re broken and coming away from the sides of the trailer.

Maria S. en

Grado:

El cliente no dejó un comentario.

Nancy D. en

Grado:

Easiest part of our in town move today! Thanks!

Jeff R. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

Very friendly, I was welcomed to my new town as if the staff had been expecting me!!

mike C. en

Grado:

El cliente no dejó un comentario.

matthew S. en

Grado:

El cliente no dejó un comentario.

roger P. en

Grado:

El cliente no dejó un comentario.

Aaron K. en

Grado:

No where was it listed that they had different hours for the drop off time. So when I showed up, after checking online and calling about said hours, you can understand my frustration with this location.

Thomas C. en

Grado:

The online checkin process is still clunky.

Jack N. en

Grado:

El cliente no dejó un comentario.

Elizabeth I M. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

the tires were in dangerous need of replacement. they rented me a truck with tires that only had 1/8th inch of tread and it was snowing!

Patricia M. en

Grado:

El cliente no dejó un comentario.

Ronald M. en

Grado:

The trailer was quite dirty with lots of rocks in the bed.

jeff P. en

Grado:

El cliente no dejó un comentario.

Tom H. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Richard O. en

Grado:

Have used Uhaul moving & storage on several occasions. Very professionally run, very fast check out and check in. Staff are friendly and relatable. Excellent inventory of trucks too.

David M. en

Grado:

El cliente no dejó un comentario.

don S. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

Amazing experience!

DAVID F. en

Grado:

The truck was very dirty. I needed to clean the windshield before even starting to drive. The vehicle did operate as expected.

Roger M. en

Grado:

Friendly staff, clean location. The trailer was dirty on the outside and the sliding needed lubrication. it pulled well with no issues.

matthew S. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

El cliente no dejó un comentario.

Andrea J. en

Grado:

Drivers compartment smelled like smoke and had ash all over the seat and floor

Keith H. en

Grado:

Took literally seconds for a nice gentleman to come out and assist me. Was very easy to drop Off.

Sherilynn A. en

Grado:

This was the WORST experience ever!!!! Reservation was moved to this location which was WAY out of our way and we were sent the wrong address so by the time we found the location we had spent and hour of our morning when we had movers waiting!!! The mobil check in is a complete pain and NOT user friendly at all! overall completely dissatisfied!!!

Justin G. en

Grado:

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Christopher W. en

Grado:

El cliente no dejó un comentario.

Holly G. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

Of the several U-Haul locations I have used over the years, this on is about the best. The staff are great and equipment is I nj good shape. Please keep up the great work.

leslie F. en

Grado:

El cliente no dejó un comentario.

Jesse S. en

Grado:

El cliente no dejó un comentario.

Russell W. en

Grado:

Interior of the truck was clean, but the outside was fairly dirty. Having a clean truck allows me to better see if there are any damages prior to taking the truck off of the lot. Overall, it was a good experience.

Charles W. en

Grado:

El cliente no dejó un comentario.

Loren H. en

Grado:

Truck wasn’t very clean inside or out. The passenger door never sealed properly when closed and therefore was a draft for the entire drive from Denver to Minnesota. Not good considering we rented in the winter.

Berna S. en

Grado:

We rented 3 trucks so I am just going to fill out one review. As always the service was great. We use them every year for our event.

Marvin S. en

Grado:

El cliente no dejó un comentario.

Danielle R. en

Grado:

El cliente no dejó un comentario.

Lizabeth C. en

Grado:

El cliente no dejó un comentario.

Joel C. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

a bit dirty inside the cab, but everything else was great

jay E. en

Grado:

Nothing. Friendly service

Doug D. en

Grado:

Brought vehicle back after only having it for three hours and they said I had put one hundred and fifty miles on it. Unfortunately I didn’t look at the mileage before o drove off but it would be extremely difficult to put on those kind of miles in three hours unless all you did was an average of fifty miles an hour for three hours and never stopped to move furniture. I had to map quest the place I was picking up furniture and was 32 miles one way and the drop off was less than a mile from the rental facility. Someone wrote the check in mileage wrong before I picked up and I paid for someone’ else’s trip unfortunately. Also the check engine light was on the entire trip so obviously not real good at checking in from the last rental.

Michael D. en

Grado:

El cliente no dejó un comentario.

Shirley R. en

Grado:

Great service

Charles E. en

Grado:

El cliente no dejó un comentario.

Adrien R. en

Grado:

Driver door wiuldnt latch unless slammed hard.

Crystal P. en

Grado:

Owner was amazing!!

Angela S. en

Grado:

Had the best customer service experience at this location, the gentleman that help me through the whole process was amazing!! I would definitely recommend this location. Thank you!!

Phillip H. en

Grado:

El cliente no dejó un comentario.

Ashley M. en

Grado:

Awesome Customer service, the minute I walked in I was greeted by Jessica, Love that this store has everything. Everyone was so nice and efficient. I will recommend my family and friends to this U-Haul facility in Littleton Santa Fe Co. Thanks! Happy Holidays

Seth S. en

Grado:

El cliente no dejó un comentario.

Thomas E. en

Grado:

Did the online pick up. Took longer than expected.

William B. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

Nothing, I've rented from this location before and the staff are excellent! Fast, efficient, courteous and professional, couldn't ask for anything more - thanks again

ron S. en

Grado:

The interior of the cab should be wiped down, especially wipe down the steering wheels after each rental.

Mark A. en

Grado:

Helpful with getting car loaded on transport.

Carl G. en

Grado:

The trailer that I received was extremely dirty and not ready when I picked it up. The UHaul representative offered to clean it out and all she did was blow it out, which did not clean much. Also, after hooking it up, no one checked the electrical. I did that myself later. Drop off was fine as I received help unhooking it, even though it was before opening time.

Dylan W. en

Grado:

I thought the key drop out front was weird. The instructions didn't seem very clear on the front door. It felt weird throwing my keys on the ground through the door slot. Overall, it was a good experience.

Noel N. en

Grado:

I can't think of anything more needed. Both check out and check in were highly efficient and easy. Great crew.

BENJAMIN L. en

Grado:

Easy access and easier drop off. No problem.

john C. en

Grado:

Vehicle ran well and did the job I rented it for

Steve D. en

Grado:

Prompt, no hassle, great service

David D. en

Grado:

Have the equipment where the agent says it will be. Had to go to a different location.

Shirley R. en

Grado:

Nothing

Eric M. en

Grado:

The hand truck zip tie was broken and unsecured. I noticed this only when I got back to the house I was moving out of. It seems there would be a checklist for turning over a vehicle to a new renter.

Corinne H. en

Grado:

Truck ramp was broken! It wasn’t checked before I picked up the truck which was a huge hassle for my labor that I hired but I didn’t have time to go back and change it out.

Allan K. en

Grado:

Provide clean equipment, when I raised this concern to the U-haul team member he replied "can't control the weather". Funny, it was a 65°day when I picked up and dropped off the equipment. Furthermore, I was told the equipment would be checked in and 2 hours later I received a text from U-Haul reminding me of the return time. After I called they said they "busy" and that is the reason for the delay in returning the equipment. When I dropped the equipment team members were standing around a truck in the back of the building. It is unacceptable that I had to call and correct the issue when the team member was just being lazy. And if he was busy, when it was my turn do I not have the right to be fulfilled before moving on to the next customer? 45 additional minutes of my time due to a lazy team member is beyond. I'll be sure to highlight this poor performance to all my friends and colleagues. There are just too many rental options in the marketplace to miss the mark by this much.

Gale B. en

Grado:

El cliente no dejó un comentario.

Philippe T. en

Grado:

El cliente no dejó un comentario.

James O. en

Grado:

This is by far the best U-Haul location I have ever dealt with! I will recommend this location to everyone that asks. Thanks for your great service! Jim OConnell

Julie L. en

Grado:

The team at this location was excellent. they explained everything throughly and would recommend this

Pete W. en

Grado:

I felt they could have been a little more organized. Understaffed didn't help.

Shirley B. en

Grado:

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

greg m. en

Grado:

Great!

Pete W. en

Grado:

Everyone was friendly and helpful.

Hector c. en

Grado:

Everything went fine. Simple and fast transaction.

Jill J. en

Grado:

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

GARY R. H. en

Grado:

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

GARY R. H. en

Grado:

very friendly staff and processed or srorage and trailer return professionally

Benjamin K. en

Grado:

Jasper was great!

GINGER SUE T. en

Grado:

Over stock show room. Cant see where the agent is sitting but everthing was great

Dale M. en

Grado:

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Christian A. en

Grado:

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

bryan g. en

Grado:

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Melissa G. en

Grado:

Great service. Friendly staff.

William R. en

Grado:

Thanks

CARYN S. en

Grado:

long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.