Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

8,609 reviews

4849-4859 S Santa Fe   Littleton, CO 80120

(303) 798-0812

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 798-0812

4849-4859 S Santa Fe
Littleton, CO 80120

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I'm not sure what the issue is with the invoice or receipt. I asked for it twice and haven't gotten it yet. I might go in person to the store in order to get it. This is a real time waste.

Anderson C. 
Rating:
5.0

Very quick service. Perfect. I never figured out how to adjust side mirrors.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Staff had a lot of drop offs before me but still welcomed me and guided me to a spot, roves the trailer and gave me plenty of clearance to leave. Was on and out in 10 minutes, can't beat that.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Friendly and professional staff. The process was easy and quick. Thanks for the great experience.

Merri M. 
Rating:
5.0

Customer did not leave a comment.

jeannie M. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

andrew L. 
Rating:
4.0

Answer the phone during business hours. Or at least give the option to leave a message at the location to request a call back. In answer phones redirect to national uhaul # and no option to leave message at this facility.

Christopher E. 
Rating:
2.0

I called in and they said my rental wasn't due until Tuesday at noon. When I returned it at 6:30 pm on Monday night, they charged me $40 for an extra day (extra day on my contract was only $20) but the bill was $40.89

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Truck leaked transmission fluid bad and stained our driveway. Reported to the person we dropped it off to.

Doug F. 
Rating:
3.0

Place was very busy, took over 30 min to return unit

Tiffany S. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

Linda T. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
4.0

The U-Haul computer system would not function and allow the employees to check out my equipment. They tried numerous things like resetting their internet router, trying different computers, using their phones. Nothing worked. We spent close to hour to check out a reserved trailer. Not acceptable for a business this large to leave small front end locations without a means to check out equipment when a computer system fails. Where is the redundancy? Where is the paper back up process?

Michael C. 
Rating:
5.0

CHECK IN AND CHECKOUT WERE QUICK AND TROUBLE FREE

GERALD H. 
Rating:
5.0

Customer did not leave a comment.

debra C. 
Rating:
3.0

I was not sure how to return the trailer. No one came out to assist. Went inside and was told to go back outside and someone would help. The person who unhooked the trailer was very nice. But wish they would have come out to tell me what to do..

Nancy P. 
Rating:
5.0

very friendly and helpful

Karla D. 
Rating:
5.0

The Staff was very polite, courteous and professional and quickly and efficiently handled with my reservation and got me on my way. And when I returned quickly got me checked in and on my way. 5 Star***** Service !!!!!

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

Stuart L. 
Rating:
5.0

Donna is wonderful! She helped from start to finish and remembered me from the last time I was there! Great staff and location

Rebecca E. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

MAKSYM O. 
Rating:
5.0

Customer did not leave a comment.

JULIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Very efficient process. Nice people.

Kaitlin S. 
Rating:
3.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
2.0

Truck got stuck in snow bad tires znd they charged me full day rental horrible in Denver weather

CANDA S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Friendly helpful stsff

Daniel J C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Great customer service from the young woman (owner?) working the counter. Install was quick, less than 1 hour to wait.

Caitlin Q. 
Rating:
5.0

Donna helped me, and a few other associates as well but I didn't catch names. They made the whole process smooth from start to finish! Thank you so much for your help

rebecca E. 
Rating:
4.0

Excellent staff

venessa r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

jake P. 
Rating:
2.0

The inside of the truck was very dirty, covered in dog hair

ANNA R. 
Rating:
4.0

Office parking lot is tight packed with truck and trailers and location sits by High traffic road and just near a large transportation junction. However service staffs are nice and professional. Cargo van is clean but cheapest model that needs upgrade to better one.

Zhong M. 
Rating:
1.0

They forgot my dolly and had to drive all the way back to pick it up. The trailer was also really dirty and had to clean it to put my stuff on the trailer

Shawn W. 
Rating:
3.0

My truck was an absolute mess and had dirt, mud and grime inside. It ended up getting all over my stuff.

brandon D. 
Rating:
5.0

Josh Wheat was extremely helpful and customer service oriented and we appreciated that so much. Thanks Josh!!

MARK J. 
Rating:
5.0

Seats were very uncomfortable. When truck returned, dealer wanted me to put it in a specific place and was put out. Would not refund lock purchase that was in original packaging. No refund of any kind for two days early being back. When truck was picked up in Colorado, everyone was very accommodating and pleasurable.

Mike M. 
Rating:
5.0

Best location I've worked with. Great staff and service.

Brittany G. 
Rating:
5.0

The young man and woman who checked me in and out on 1/18 were so friendly and nice. Quick and hard working!

Melanie I. 
Rating:
5.0

Nothing I can think of your customer service was outstanding. The equipment was unreally good shape. I mean, we could always say make it cheaper. But we know it's not possible.

Mareos B. 
Rating:
5.0

Customer did not leave a comment.

Devyn W. 
Rating:
5.0

Professional and courteous. Great experience

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
4.0

Josh and his team are friendly and a joy to work with. Thank you for the great service.

Chris L. 
Rating:
5.0

This was the first time I rented a U- haul, my experience was a good one and I intend to use their services again!

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Mike and Mrs Ramos are wonderful

JULIA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

martin M. 
Rating:
5.0

Customer did not leave a comment.

Greg Q. 
Rating:
5.0

The whole team there was GREAT-polite, couteous, Professional and quickly and efficiently checked me and got my on my way. Same professionalism when I returned-quickly checked me in had me on way. I've rented from this location several times in the past and the Team here always does a fantastic job !!

Thomas B. 
Rating:
5.0

After the really dissatisying experience I had with the Highland Ranch store, the Santa Fe store personnel, 180 degrees from the Highlands Ranch location....I left with a very good taste in my mouth on the professionalism of the santa Fe employees. I was all queued up to write a scathing complaint on the Highland Ranch store when I got a call from the Santa Fe manager who personally renewed my faith in mankind. ALL the employees at Santa Fe are to be commended for their professionalism.

John J. 
Rating:
4.0

Customer did not leave a comment.

Kathryn B.  |  First Impressions 
Rating:
3.0

Very busy location, so I had to wait quite a while for service.

Jeffrey N. 
Rating:
5.0

Thank you like always excellent service

DAVID A. 
Rating:
5.0

The customer service team did an excellent job and the equipment was in excellent condition. No problems at all.

michael J. 
Rating:
4.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Josh was so nice and friendly. I'll rent here again!

carol B. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Customer service was excellent

Troy R. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

ann Z. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Trailer tire blew within 30 miles.

David D. 
Rating:
5.0

Customer did not leave a comment.

Vernon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen T. 
Rating:
5.0

Very friendly and efficient customer service.

Steve H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin C. 
Rating:
3.0

Stop being lazy and do maintenance on your equipment instead of sending a customer out on a 1k move with only 1/3 of the lights on the trailer working.

Jason H. 
Rating:
5.0

Very nice and friendly staff

Evan H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Dropped the trailer off two days before the truck. The team was friendly and accomodating.

ERIK K. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

I had to clean the windshield and buy new wipers. I was not able to see well when I hit rain.

Ken M. 
Rating:
4.0

The customer service was exceptional. The employees were thoughtful and communicative.

James E. 
Rating:
5.0

expert representatives at this location expedited the process at pickup and return. And everyone was patient and personable. well done!

james P. 
Rating:
5.0

The running lights were not working and the staff didn't think it was important

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Friendly and fast!! Great sevice!

Julie T. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

I want to thank Michael, Donna, Lisa, and I didn't catch the name of the young lady who checked out the van, but she has a pretty pink and purple hair. All of them made this experience so much better and easier. Great people. Thank you all so much. 5 Stars all the way! I wish I would have gotten that young ladies name, but she was working with Lisa when I dropped off the van. She needs credit as well for being amazing and fast. I was cold and tired, she made this so much easier. Thank you again

Jacqueline B.  |  First Impressions 
Rating:
1.0

Over mileage charge is outrageous. Tell people about it before they rent, I'm going to.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Teola N. 
Rating:
5.0

Customer service was top notch!

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Neil N. 
Rating:
5.0

I just moved up from Texas. I didn't know anyone up here. I had a bad experience with a U-Haul location in Texas and I have to shake that off. I rented 2-15 ft. trucks with full car trailer to haul my son and I up to Denver, loaded and unloaded the trucks myself, cleaned the trucks after usage, traveled 2,000 miles +, and I am 70 years old/young. The people at the Littleton location were friendly, helpful, and really busy. I enjoy working with U-Haul and I will go to you again if and when I need you. Much thanks, I couldn't have done it without you. Sincerely, R.Rodriguez

Richard R.  |  Overall Experience 
Rating:
5.0

The young man working outside did an excellent job and was very personable

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Clayton B. 
Rating:
5.0

Friendly and very welcoming. In and out quickly!

DAVID H. 
Rating:
5.0

was exactly what I needed.

Brendan V. 
Rating:
5.0

Madison checked me in for my rental, and Kayleigh checked my return in. Both Ladies were Super Polite, Courteous and Very Professional. It was very apparent they know their jobs, and rental equiptment as everything was done quickly and efficiently. Was a pleasure to do business here. Thanks Ladies !! 5 Star ***** Service ! Respectfully, Tom Bell

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

hayden G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather T.  |  First Impressions 
Rating:
5.0

Thank you

Ruth A.  |  Overall Experience 
Rating:
5.0

Most helpful, understanding, and professional uhaul facility I have ever used. My only complaint is that the next time I have to use uhaul storage, sadly will not be that facility because I will not be near it. Fantastic job to that facility.

jesse j.  |  Overall Experience 
Rating:
5.0

Everything went really well. Easy move and convenient storage. Thank you

Ruth A.  |  First Impressions 
Rating:
4.0

I had a negative experience in Ft.Worth, Texas before I came to Littleton, Colorado. These reps at the UHaul in Littleton were real busy and they still were smiling and doing their best for everyone, it seemed. Lot of activity, but, they kept plugging along. That's why I appreciated their customer service.

Richard R.  |  First Impressions 
Rating:
5.0

This is an amazing place to put your storage, rent a moving truck, get propane filled, get a tow hitch installed and get help with everything when it comes to your U-Haul needs! 10/10 service, thank you for everything you all have done!

Tanner O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHARINE S.  |  Overall Experience 
Rating:
3.0

Only average because the person helping us was unfamiliar with the system and it took longer than necessary but she was still to help because the person that is familiar with the system was busy with a customer Avs she did get us processed before he was done with them. Other than that she was great and the move in process was above average to excellent.

Barry A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt K.  |  Overall Experience 
Rating:
5.0

Had a quick move they were happy to help they made it happen so I could get out of the place I'm in now great job

Frank P.  |  First Impressions 
Rating:
5.0

This location genuinely provides the best service I've ever had! Both Josh and Michael are a pleasure to work with.

JACOB J.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!

GARY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori D.  |  Overall Experience 
Rating:
4.0

The manager seemed to always be available to solve any problems that came up. He was always courteous and polite. He is a definite asset to U-Haul. Probably deserves a nice raise. Not to many like him. I would store my things here again without a second thought. My.stoeage fee was fair compared to the 2 public storage units I rent U-Haul blows them out of the water.

Glenn W.  |  Overall Experience 
Rating:
5.0

Josh went above and beyond also Devin at the first storage I looked at went above and beyond thank you guys so much! Made my stressful moving experience better!!

Misty J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVE S.  |  Overall Experience 
Rating:
5.0

Great location. Great staff, always helpful and friendly.

Tony P.  |  Overall Experience 
Rating:
5.0

Great group of employees to work with, very friendly and respectful to work with... They all get a gold star.

jered f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori D.  |  First Impressions 
Rating:
5.0

The manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..

Crystal T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence D.  |  First Impressions 
Rating:
5.0

Only drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.

JOSEPH P.  |  Overall Experience 
Rating:
5.0

The staff is very customer friendly and helpful.

JAMES B.  |  Overall Experience 
Rating:
5.0

The gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince

VINCENT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P.  |  First Impressions 
Rating:
2.0

We had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.

Rebecca B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa M.  |  First Impressions 
Rating:
5.0

First time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁

ruth k.  |  First Impressions 
Rating:
5.0

Loved the place

Christopher G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shari A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIDELIA R.  |  Overall Experience 
Rating:
5.0

Josh and his staff were awesome to deal with.

CHRIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FIDELIA R.  |  First Impressions 
Rating:
3.0

Staff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.

Patricia C.  |  First Impressions 
Rating:
5.0

As always, a great Uhaul experience. Thanks

Adam B.  |  Overall Experience 
Rating:
5.0

Josh is the best! Thank you so much!

ASHLEY R.  |  First Impressions 
Rating:
4.0

People here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.

ROGER A.  |  Overall Experience 
Rating:
5.0

BJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Thank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!

TIFFANY H.  |  First Impressions 
Rating:
2.0

Every interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial

Nyssa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie Tew K.  |  Overall Experience 
Rating:
5.0

Josh from the wadsworth location rocked

Bradley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  First Impressions 
Rating:
5.0

Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.

FREDERICK T.  |  First Impressions 
Rating:
5.0

We just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.

Carmen M.  |  First Impressions 
Rating:
3.0

Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.

TRACEY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alan w.  |  Overall Experience 
Rating:
5.0

Josh was great. Great customer service

Eric T.  |  First Impressions 
Rating:
3.0

I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks

TINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  Overall Experience 
Rating:
5.0

The front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!

Laura M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P

CHALERMPONG K.  |  First Impressions 
Rating:
1.0

From truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.

Brad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Online Move In 
Rating:
2.0

The storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.

Regina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
2.0

I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758

Dave H.  |  Overall Experience 
Rating:
5.0

The customer service at both pickup and drop off locations were extremely mins and helpful

CLAIRE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sunnye K.  |  Overall Experience 
Rating:
5.0

GM was super helpful

Stacey B.  |  Overall Experience 
Rating:
5.0

Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackson R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen G.  |  Overall Experience 
Rating:
5.0

'Charles Evans was a great ambassador for your brand. 10 out of 10

Chris J.  |  First Impressions 
Rating:
5.0

Good costumer service

Eduardo F.  |  First Impressions 
Rating:
1.0

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Jeannine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell B.  |  First Impressions 
Rating:
1.0

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

CATHERINE B.  |  First Impressions 
Rating:
5.0

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

aime P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donavan W.  |  First Impressions 
Rating:
5.0

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

William L.  |  Overall Experience 
Rating:
5.0

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Bradley W.  |  First Impressions 
Rating:
4.0

24 hour unit ability would be better.

Aaron P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
5.0

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Christina J.  |  Overall Experience 
Rating:
4.0

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Jeffrey W.  |  Overall Experience 
Rating: