Comentarios del cliente para U-Haul Moving & Storage at Santa Fe Dr

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Santa Fe Dr

Grado total:

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James M. en

Grado:

Very friendly staff, with quick response.

Shirley B. en

Grado:

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Stanley S. en

Grado:

Our service representative was excellent. She was friendly and very efficient!!

Helen S. en

Grado:

El cliente no dejó un comentario.

joe K. en

Grado:

El cliente no dejó un comentario.

Dan N. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

El cliente no dejó un comentario.

greg m. en

Grado:

Great!

Alisha M. en

Grado:

The 24/7 truck share pick up did not work, even though we signed up for it. We therefore arrived at the pick up location before store hours expecting to use the app to pick it up, but ended up having to wait 1.5 hours until the store opened to get our truck. I called customer service and they did not know how to help either. I would say don’t advertise the 24/7 pick up feature unless the app is working properly.

Clarence E. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Dolores B. en

Grado:

Mark was super helpful.

Nick B. en

Grado:

El cliente no dejó un comentario.

Whitman W. en

Grado:

We were not notified that we would need to drop off the uhaul at a location that was over 30 miles away from the location that was requested. There was no mention that this might be the case.

Cynthia L. en

Grado:

Upon returning the vehicle an hour before the 24 hour rental period ended, the representative told me I had the vehicle 2 days, since I had picked it up the day before. I needed to insist that I had picked the vehicle up the evening before less than 24 hours prior, to which he said he would "correct" the charges - A second day of charges should have never been put on my account. I do not appreciate your company trying to scam me into paying for an extra day for no reason, much less an agent acting like they were doing me a favor to adust the charges to the correct amount.

Ryan E. en

Grado:

El cliente no dejó un comentario.

Julie L. en

Grado:

Nothing

Angelo D. en

Grado:

Rental process went great. This locations customer service is amazing!!

Betsy K. en

Grado:

El cliente no dejó un comentario.

Abel A. en

Grado:

Que ofrezcan el precio que deve ser m cobraron diferente en la tienda que como dice en linea my ubicación era muy cerca y se suponía que me deberían aver dado la tarifa on town y no me dieron esa espero que este comentario sirva de algo y lo lean

HENRY Hank B. en

Grado:

Thank you and great service. The after hours check in was perfect. Thanks again.

Amber G. en

Grado:

I rented the 39.99 dollar truck for 6 hours, it was due back at 1:30 .. i called at 1:00 to ask for one more hour and the girl liz told me it would cost an extra 33 dollars.... for one more hour!! How does that make sense... its definitely a rip off, i will never use a uhaul truck again!!

Helen S. en

Grado:

El cliente no dejó un comentario.

Dennis M. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

El cliente no dejó un comentario.

Tamra C. en

Grado:

Top Notch Customer Service. Highly Recommend.

Donald B. en

Grado:

Getting keys from lockbox was a hassle. rented early at 6am and lock was nearly impossible to open. Spent 30 minutes trying. Then putting the key into vans ignition was extremely difficult as it would not turn when key was inserted. This problem lasted the entire time I had it until finally I just kept it running. No one at desk on return for 15 minutes as 3 couples waited.

Karen C. en

Grado:

El cliente no dejó un comentario.

Greg S. en

Grado:

stay the same with professional and knowledgeable employees.

Steven R. en

Grado:

Great Rental Experience. Staff was excellent at explaining everthing and teaching proper hook up. In and out was efficent. Great Rental !

Joseph P. en

Grado:

I found your staff to be quite courteous and attentive and I had a pleasant experience with your company thank you and God bless

Pete W. en

Grado:

Everyone was friendly and helpful.

Michael S. en

Grado:

Too long of a wait to get checked in. The driver door lock was missing, so to lock the door, required climbing through passenger side. When returning the vehicle, waited for almost 15 minutes at the "wait here sign" with no employee to be found. Walked around front of building and got in line, behind people who had just arrived, to check in vehicle.

kieth M. en

Grado:

Front straps kept coming loose. Has happend in the past.

Dawn H. en

Grado:

I had a noon appt reserved, and my car wasn't started until 3pm. I paid $20 for an Uber that I want reimbursed due to your inability to communicate the time involved. I should have been told you were 3 hours behind schedule, but no one told me & I took time off of work as well. When I came back 2 1/2 hours later to see my car had not even moved from where I parked it at your location, I was appalled. No one called me to tell me anything. Nor while I was there in person. I would think a 3 hour delay is pretty important. I am not impressed or happy AT ALL.

Hector c. en

Grado:

Everything went fine. Simple and fast transaction.

Jill J. en

Grado:

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

GARY R. H. en

Grado:

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

GARY R. H. en

Grado:

very friendly staff and processed or srorage and trailer return professionally

Benjamin K. en

Grado:

Jasper was great!

GINGER SUE T. en

Grado:

Over stock show room. Cant see where the agent is sitting but everthing was great

Dale M. en

Grado:

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Christian A. en

Grado:

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

bryan g. en

Grado:

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Melissa G. en

Grado:

Great service. Friendly staff.

William R. en

Grado:

Thanks

CARYN S. en

Grado:

long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.