Nothing it was all good. Diana, the manager is a character! Behind that hard exterior she's a sweet, friendly person who knows and enjoys interacting with people.TERRI L.
Customer Reviews for U-Haul Moving & Storage at Rufe Snow
North Richland Hills, TX 76180
(W Of Rufe Snow Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 10 a. m. - 3 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Phone app fails to see my location even after following the help. The needs to be an easier way to continue with checkin and checkout than freezing at this point.Steven G.
El cliente no dejó un comentario.DARIUS G.
I was randomly charged 230 dollarsJOSHUA D.
El cliente no dejó un comentario.SUSAN H.
Diana Helms has been so amazing! I had my stuff in storage for 3 years and she worked on with me every step of the way to make sure my stuff was secure. I was finally able to come by and close out my units and she has just been so helpful. The customer service is impeccable!saher k. | Overall Experience
I was very disappointed and sicken to my stomach, the truck inside and cab was dirty and nasty, dog hair everywhere, handle fir window was missing, looks like the inside has not been wiped down in months. I had no other choice because I couldn't get another truck until 5 p.m and I needed one before noon.NICOLE P.
I found several decapitated raccoon heads in my belongings, as well as what appeared to be a pentagram or some sort of pagan symbol drawn in that same raccoon blood. Very disturbing. I would use the UHaul in the future however.DANIELLE S. | Overall Experience
El cliente no dejó un comentario.Joseph L. | First Impressions
El cliente no dejó un comentario.Craig A. | Overall Experience
El cliente no dejó un comentario.Dennis F.
El cliente no dejó un comentario.Barbara H.
El cliente no dejó un comentario.Katherine B. | Online Move In
Diana was incredibly kind and helpful! We would most definitely recommend!Katie B. | First Impressions
El cliente no dejó un comentario.Katie B.
El cliente no dejó un comentario.YAZMIN M.
El cliente no dejó un comentario.alicia s. | Overall Experience
The ladies in the front office were amazing..TERRY WAYNE JR E. | Overall Experience
El cliente no dejó un comentario.Carol K.
El cliente no dejó un comentario.monikia r. | First Impressions
El cliente no dejó un comentario.Glen A. | Online Move In
El cliente no dejó un comentario.Stacie H. | Overall Experience
El cliente no dejó un comentario.Laura B.
The manager was very helpful and so was her assistant. Great experience with the pick-up process. ¡Gracias!Amy B.
I don't use storage often however I have had other storage experiences. . . This facility is a bit dated but the staff there keep it relatively clean and maintained. All staff is friendly and courteous. When it's time for storage again this U-Haul storage will be the first place I check. GraciasALONZO R. | Overall Experience
The staff is so friendly and extremely knowledgeable. Very pleasant to deal with and easy to get our space.DEBRA T. | First Impressions
This facility will be my first stop if I ever need extended storage again. The staff was very friendly and delightful to talk with. Given the location of this facility to all the new construction happening around the rail line in North Richland Hills; this place very easily could have had a rodent and pest problem, but it doesn't. I left my stuff in their care for over a year without ever checking on it; everything was safe, secure, and unharmed.Trent L. | Overall Experience
El cliente no dejó un comentario.Carlos I. | First Impressions
El cliente no dejó un comentario.Ken K. | First Impressions
El cliente no dejó un comentario.Clarence H. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
El cliente no dejó un comentario.Kimberly F. | Overall Experience
El cliente no dejó un comentario.LETA RENEE T. | Overall Experience
Please include mandatory fees in the base charge for the rental.Bradford M.
El cliente no dejó un comentario.AMANDA R.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Lisa W.
The gentleman that worked there was very kind and helpfulRaul N.
El cliente no dejó un comentario.Gregory R.
The service was the best I've experienced thus far using a self storage facility. Chelsea was awesome from start to finish. I would highly recommend her service and this location because of the level of professionalism and sense of urgency Chelsea has display, can't get any better at those other self storages. Customer service that exceeds your expectations is what keeps us coming back again and again...Derrick W. | First Impressions
Reliable business, convenient and easysylvia j. | First Impressions
El cliente no dejó un comentario.Melissa M. | Overall Experience
Love this folksfranklin W.
El cliente no dejó un comentario.carla l. | Overall Experience
El cliente no dejó un comentario.DARREN L.
It was hard to book, hard to pick up, and the fuel level was wrong, which ended up leading to an excessive fuel charge. I gave up on trying to fix the fuel issue and just moved on. Won't use again.Blu P.
El cliente no dejó un comentario.Priscilla l. | Overall Experience
Thank you to Mrs. Diana for being so kind and helpful.gina f. | Overall Experience
El cliente no dejó un comentario.Tamara T. | Online Move In
They were great, I’d use them again 😃Allyson M. | Overall Experience
El cliente no dejó un comentario.Timothy H. | Online Move In
Diane helped us with 3 storage units after the initial booking was not secured.Francois L. | Overall Experience
It was the best experience that I have ever had with the U-Haul dealer they were over and above awesome I would definitely recommend this place and these girls I can't say enough about how awesome they wereVictoria V.
I love y'alls service and enjoy renting from y'allLevi H. | First Impressions
The clerk suppose to be helping me was rude and never said anything about the gas or walk out to truck, after paying she just handed me the keys and ask if i could bring truck back 2 hrs early and when i said no well she was done with me.Daniel P.
El cliente no dejó un comentario.LETA RENEE T. | First Impressions
El cliente no dejó un comentario.Debora K. | First Impressions
Very niceKimberly F. | First Impressions
It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.Francois L. | First Impressions
El cliente no dejó un comentario.YVONNE H J.
El cliente no dejó un comentario.Dayna T.
Gabe was very friendly and helpful.rebecca S.
El cliente no dejó un comentario.Dennis F.
Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.cynthia f. | First Impressions
The office manager, Diana Helms made this quick and effort in the best ways. I'll be back again.Andy E. | First Impressions
El cliente no dejó un comentario.ROBERTO T.
El cliente no dejó un comentario.Heather R. | Online Move In
Very helpfulAmanda D.
El cliente no dejó un comentario.Natalie P.
El cliente no dejó un comentario.MICHELLE D.
Not being able to bring it to a location closer to us. And the mobile app is so difficult to use when trying to rent a U-Haul after hours. Took us 30 minutes to verify my ID and get the key.morgan W.
El cliente no dejó un comentario.Juila D.
I had issues getting my reservation set up online, I've made reservations online previously, so I called and had it set up for me. I also scheduled movers. The reservation was set up for 8:00 am pickup. When I arrived at the location they did not open until 8:30. I had movers scheduled for 8:30. I tried using my app but had technical issues and was unable to complete the pickup without assistance.PHILLIP RAY W.
The person there gave great service.Jeffry L.
Great service real friendly people to thumbs up thank youWILLIAM R.
It would require me to compose a small book to include all of the negative impressions and experiences I've had in dealing with your highly unprofessional organization. From the almost endless waits on hold in order to speak with a human representative at U-Haul, to the very limited and often contradictory information conveyed by different representatives to same questions, to the highly one-sided policies in your favor, it is extremely discomforting to attempt to do business with you. I'm confident that if you had any substantial competition in your very specialized area of the moving industry, you would go bankrupt.Marvin T.
El cliente no dejó un comentario.Victor S.
El cliente no dejó un comentario.Paul R.
This entire weekend was booked and when my driver tried to call to use the truck the day prior to attach to this reservation an representative called me immediately to make sure it didn't bump off my reservation as all trucks all over dfw were booked up totally Thank you for you attention to details! Mary PetersonDUSTIN CARTER M.
We had a very pleasant rental experience at Richland Hills Texas facility..Van very clean..in and out in minutes..return the same..Great customer serviceCEDRIC H.
El cliente no dejó un comentario.Rae K.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Keith B.
You advertise $19.99 in-town moves, but with fees it works out to more than double ($50). On top of that, once I was done turning in the truck I get home and check my phone. I see a text message that I'm supposed to do online check in or face a $20 penalty. But the attendant said I was all checked in. You shouldn't be sending these messages if they're not applicable. If it's really required then the attendant should make that clear.MIchael S.
El cliente no dejó un comentario.Jack S.
The lady that worked there was super sweet!! Will definitely use them again.Chelsea C.
El cliente no dejó un comentario.ANTONIO O.
No improvement. Service was greatBrad M.
The service at this location was excellent. The promises on charges were exactly on point. I would definitely use this specific location again if needed and recommend it to everyone.edgar V.
No improvements needed. Diana was fantastic and made the experience the best it could be!!Brad M.
El cliente no dejó un comentario.ben D.
El cliente no dejó un comentario.Jeffrey R.
Only problem was when we arrived they had gone to lunch and we had to find something to do with a loaded car for over half hour. Wish someone had said this could happen in one of my calls!Angela H. | First Impressions
This was by far the best UHaul Rental location and staff I have ever used.Suzanne A.
El cliente no dejó un comentario.ellen A.
The truck broke down before we finished our move. The site didn't even offer us a refund or anything for the inconveniences. My husband was stranded in the parking lot of a shopping center and I had to pick him up, unload our stuff out of the back and drop off the keys to the rental facility.Roy H.
The Uhaul representative that assisted me provided excellent service and was very professional.Rutez M.
Nothing! I had a great experience and the lady who was there was so nice and understanding.Korrie D.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Patricia B.
El cliente no dejó un comentario.leon T.
El cliente no dejó un comentario.Francisco G.
The 15 footer ran like a top even though there were almost 111000 miles on the clock. Maintenance team must be professional group to keep the old buggies ticking. Staff at the counter were fantastic. GraciasNorman W.
Nice and courteous salesperson. Quickly rented a 15' cargo truck. The vehicle perform very well - easy to drive.Scott C.
Exceptional service...Thank you LeeLee Q. | First Impressions
Joy Harrington was quick checking out truck rentals and retuning rental was a breeze also! Thanks Joy!!Michael S.
Nice people. Ms. Harrington and Jose we're both helpful, got me in and out, despite issues with the card reader.robert B.
Nothing. You guys were great. ThanksMaria T.
El cliente no dejó un comentario.Lloyd G.
Nothing. It was all great.Jo bradford M.
Pleasure to work w/Joy!Leonard M.
The Manager who assisted us was fantastic. She was friendly, professional and went out of her way to make sure it was a smooth process.Lisa R. | First Impressions
El cliente no dejó un comentario.Zabrina W.
El cliente no dejó un comentario.Jason C.
MS. JOY is one of the most gracious people I've ever met I have rented from her twice now and she goes above and beyond for me and my family please always call her first because she will give you the best deals !!! Andrea SeibelAndrea S.
El cliente no dejó un comentario.Cheryl J.
El cliente no dejó un comentario.Christopher B.
Rented for 7am pickup through 24/7 pickup and vehicle not ready. Couldn't pick up until 9am. Delayed all help I had scheduled. The truck had apparently just been returned before I picked up and had not been swept out (rodent feces). This was not a good experience with the exception of the free size upgrade.Shane D.
The12volt Outlets did not work. That makes it hard to charge your phone, and use navigation when you are traveling to a new location. That was quite a problem. Also, my bill was $25 more than the estimation given on the website. Mileage included.Kyle M.
El cliente no dejó un comentario.Najwa D.
Joy is fantastic and kind and caring. She really is a testament for your company, and because if the need arises I most surely will return to her, even if I have to drive an extra 30-50 miles because I know I will be in good hands with her. Thank you so much Joy!!Demetra G.
El cliente no dejó un comentario.Lorena M.
El cliente no dejó un comentario.Donald K.
El cliente no dejó un comentario.Maurizio M.
Excellent U-Haul location with super management, Joy is awesome!Bill S.
Customer service was great! I was helped efficiently and curtiously from renting the vehicle to returning it. Gracias.GREGORY C.
Price is insanely expensive, I know location managers don't have any say in this, but company wise, I paid 280 for 24 hours... kind of insaneTyler Z.
Employees were very friendly & helpful!Carol G.
El cliente no dejó un comentario.LeAnn G.
Shi is a super sweet customer oriented sales assistant. She is thurough, knowledgeable, patient and kind. She is a true value to this location that I have used several times. And Joy the manager as always is greatJennifer H.
Joy is a personable and very helpful.Tonya R. | First Impressions
El cliente no dejó un comentario.Pamela B.
El cliente no dejó un comentario.Stephanie K.
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Mark D.
Joy was awesome and well accommodating.Loren J.
El cliente no dejó un comentario.Josh K.
Love doing business with these guys. They made me feel so welcome!Dana H.
El cliente no dejó un comentario.margie R.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.sarah H.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!