Customer Reviews for U-Haul Moving & Storage at Rufe Snow

262 comentarios

6550 Browning Dr   North Richland Hills, TX 76180
(W Of Rufe Snow Dr)

(817) 577-1732

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 8/1/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(817) 577-1732

6550 Browning Dr
North Richland Hills, TX 76180
(W Of Rufe Snow Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 8/1/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff is so friendly and extremely knowledgeable. Very pleasant to deal with and easy to get our space.

DEBRA T.  |  First Impressions 
Clasificación:
5.0

This facility will be my first stop if I ever need extended storage again. The staff was very friendly and delightful to talk with. Given the location of this facility to all the new construction happening around the rail line in North Richland Hills; this place very easily could have had a rodent and pest problem, but it doesn't. I left my stuff in their care for over a year without ever checking on it; everything was safe, secure, and unharmed.

Trent L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LETA RENEE T.  |  Overall Experience 
Clasificación:
5.0

Please include mandatory fees in the base charge for the rental.

Bradford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

The gentleman that worked there was very kind and helpful

Raul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
4.0

The service was the best I've experienced thus far using a self storage facility. Chelsea was awesome from start to finish. I would highly recommend her service and this location because of the level of professionalism and sense of urgency Chelsea has display, can't get any better at those other self storages. Customer service that exceeds your expectations is what keeps us coming back again and again...

Derrick W.  |  First Impressions 
Clasificación:
5.0

Reliable business, convenient and easy

sylvia j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa M.  |  Overall Experience 
Clasificación:
5.0

Love this folks

franklin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN L. 
Clasificación:
1.0

It was hard to book, hard to pick up, and the fuel level was wrong, which ended up leading to an excessive fuel charge. I gave up on trying to fix the fuel issue and just moved on. Won't use again.

Blu P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla l.  |  Overall Experience 
Clasificación:
5.0

Thank you to Mrs. Diana for being so kind and helpful.

gina f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara T.  |  Online Move In 
Clasificación:
5.0

They were great, I’d use them again 😃

Allyson M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H.  |  Online Move In 
Clasificación:
5.0

Diane helped us with 3 storage units after the initial booking was not secured.

Francois L.  |  Overall Experience 
Clasificación:
5.0

It was the best experience that I have ever had with the U-Haul dealer they were over and above awesome I would definitely recommend this place and these girls I can't say enough about how awesome they were

Victoria V. 
Clasificación:
5.0

I love y'alls service and enjoy renting from y'all

Levi H.  |  First Impressions 
Clasificación:
1.0

The clerk suppose to be helping me was rude and never said anything about the gas or walk out to truck, after paying she just handed me the keys and ask if i could bring truck back 2 hrs early and when i said no well she was done with me.

Daniel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

LETA RENEE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christie n.  |  Overall Experience 
Clasificación:
4.0

Very nice

Kimberly F.  |  First Impressions 
Clasificación:
5.0

It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.

Francois L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE H J. 
Clasificación:
4.0

Within the last 2 years this facility has really grown for the better before that it had some real problems. Diana and her crew are a pleasure to work with.

CAROL R.  |  First Impressions 
Clasificación:
5.0

Overall great experience

LIZETH A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yaharia v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dayna T. 
Clasificación:
5.0

Gabe was very friendly and helpful.

rebecca S. 
Clasificación:
5.0

Wonderful experience!

cynthia j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
3.0

Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.

cynthia f.  |  First Impressions 
Clasificación:
5.0

The office manager, Diana Helms made this quick and effort in the best ways. I'll be back again.

Andy E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO T. 
Clasificación:
5.0

The manager and staff are exceptionally nice and professional

JOYCE W.  |  First Impressions 
Clasificación:
5.0

Gabe was great to work with. I had picked a unit from online that did not meet my needs. He was able to show me another option and made the change very easily. He went above and beyond my expectations. I really appreciated the help.

Mark D.  |  Online Move In 
Clasificación:
4.0

Gabe was very nice and helpful and so was Diana! The process of purchasing a unit went very quickly and she was very detailed.

cynthia j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly h.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE D. 
Clasificación:
1.0

Not being able to bring it to a location closer to us. And the mobile app is so difficult to use when trying to rent a U-Haul after hours. Took us 30 minutes to verify my ID and get the key.

morgan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juila D. 
Clasificación:
3.0

I had issues getting my reservation set up online, I've made reservations online previously, so I called and had it set up for me. I also scheduled movers. The reservation was set up for 8:00 am pickup. When I arrived at the location they did not open until 8:30. I had movers scheduled for 8:30. I tried using my app but had technical issues and was unable to complete the pickup without assistance.

PHILLIP RAY W. 
Clasificación:
5.0

Diana is a great person with superb customer service!

Sonja D.  |  Overall Experience 
Clasificación:
5.0

The person there gave great service.

Jeffry L. 
Clasificación:
5.0

Great service real friendly people to thumbs up thank you

WILLIAM R. 
Clasificación:
3.0

It would require me to compose a small book to include all of the negative impressions and experiences I've had in dealing with your highly unprofessional organization. From the almost endless waits on hold in order to speak with a human representative at U-Haul, to the very limited and often contradictory information conveyed by different representatives to same questions, to the highly one-sided policies in your favor, it is extremely discomforting to attempt to do business with you. I'm confident that if you had any substantial competition in your very specialized area of the moving industry, you would go bankrupt.

Marvin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Diana was so awesome !!! Really great employee you have there

Candy W.  |  Overall Experience 
Clasificación:
5.0

This entire weekend was booked and when my driver tried to call to use the truck the day prior to attach to this reservation an representative called me immediately to make sure it didn't bump off my reservation as all trucks all over dfw were booked up totally Thank you for you attention to details! Mary Peterson

DUSTIN CARTER M. 
Clasificación:
5.0

We had a very pleasant rental experience at Richland Hills Texas facility..Van very clean..in and out in minutes..return the same..Great customer service

CEDRIC H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rae K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
4.0

You advertise $19.99 in-town moves, but with fees it works out to more than double ($50). On top of that, once I was done turning in the truck I get home and check my phone. I see a text message that I'm supposed to do online check in or face a $20 penalty. But the attendant said I was all checked in. You shouldn't be sending these messages if they're not applicable. If it's really required then the attendant should make that clear.

MIchael S. 
Clasificación:
5.0

Great place to keep your stuff stored

Samuel O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

The lady that worked there was super sweet!! Will definitely use them again.

Chelsea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon C.  |  Overall Experience 
Clasificación:
4.0

Very well managed and maintained.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter L.  |  Overall Experience 
Clasificación:
5.0

No improvement. Service was great

Brad M. 
Clasificación:
5.0

I rented a unit for over 6 years at this location. Not once did I ever find any rodents or out of the roaches in my stuff. Everything was always well kept, even after not visiting my belongings for over 6 months. People I know at other locations, have found their belongings ripped bt rodents and even found excrement. I recommend this specific location to everyone!

EDGAR V.  |  Overall Experience 
Clasificación:
5.0

The service at this location was excellent. The promises on charges were exactly on point. I would definitely use this specific location again if needed and recommend it to everyone.

edgar V. 
Clasificación:
5.0

Dee is a very loving and caring lady. Many blessings to her.

RHONDA J.  |  Overall Experience 
Clasificación:
5.0

All good.

Eddie W.  |  Overall Experience 
Clasificación:
5.0

No improvements needed. Diana was fantastic and made the experience the best it could be!!

Brad M. 
Clasificación:
5.0

I stored things in two different units over eight years. My things have not deteriorated at all, and what a relief that was.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

Gabe was professional, informative and courteous. Asset to your company.

PAMELA D.  |  First Impressions 
Clasificación:
5.0

I absolutely love this location. I have rented a storage there before and the staff has always been great. The site is always well lit and clean. I would definitely recommend them to anyone.

LATASHA T.  |  Overall Experience 
Clasificación:
5.0

Very good service

Eddie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ben D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

A great experience

GLEN M.  |  Overall Experience 
Clasificación:
5.0

Only problem was when we arrived they had gone to lunch and we had to find something to do with a loaded car for over half hour. Wish someone had said this could happen in one of my calls!

Angela H.  |  First Impressions 
Clasificación:
5.0

This was by far the best UHaul Rental location and staff I have ever used.

Suzanne A. 
Clasificación:
1.0

Young Hispanic male was very when I asked for a refund of my credit balance that I paid for ahead I will never return to this storage for service again he should be terminated on the spot

Ernest F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ellen A. 
Clasificación:
3.0

The truck broke down before we finished our move. The site didn't even offer us a refund or anything for the inconveniences. My husband was stranded in the parking lot of a shopping center and I had to pick him up, unload our stuff out of the back and drop off the keys to the rental facility.

Roy H. 
Clasificación:
5.0

good price, accessible 7 days a week, nice employs, thanks for everything

NANCY M.  |  Overall Experience 
Clasificación:
5.0

My stuff was dry and there were no bugs or anything in it. Was pleased.

Betty Jo o.  |  Overall Experience 
Clasificación:
5.0

The Uhaul representative that assisted me provided excellent service and was very professional.

Rutez M. 
Clasificación:
5.0

Nothing! I had a great experience and the lady who was there was so nice and understanding.

Korrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Joy was a very nice and kind person. I loved her additude. All employees were awesome when we spoke. I will be coming back soon.

rick c.  |  Overall Experience 
Clasificación:
4.0

Nice and clean and staff very helpful

Bryon F.  |  Overall Experience 
Clasificación:
5.0

Worked great for us!

Ryan T.  |  Overall Experience 
Clasificación:
5.0

Very helpful,very courteous

STEVEN H.  |  Overall Experience 
Clasificación:
4.0

Great place to do business with !

David B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

leon T. 
Clasificación:
5.0

I have used this U-Haul location several times because of the friendly staff and how clean the storage units (and surrounding area) are. ¡Gracias de nuevo!

Rebecca R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

Good place, quick service, and the lady at the front was awesome!! She was very helpful throughout, she was busy and never skipped a beat with a smile!! Definitely would recommend!

Ryan T.  |  First Impressions 
Clasificación:
5.0

The 15 footer ran like a top even though there were almost 111000 miles on the clock. Maintenance team must be professional group to keep the old buggies ticking. Staff at the counter were fantastic. Gracias

Norman W. 
Clasificación:
5.0

Nice and courteous salesperson. Quickly rented a 15' cargo truck. The vehicle perform very well - easy to drive.

Scott C. 
Clasificación:
5.0

Exceptional service...Thank you Lee

Lee Q.  |  First Impressions 
Clasificación:
5.0

Joy Harrington was quick checking out truck rentals and retuning rental was a breeze also! Thanks Joy!!

Michael S. 
Clasificación:
5.0

The staff was incredible and easy to work with. The place is great and affordable. I definitely recommend this place!!!!

Adalberto O.  |  Overall Experience 
Clasificación:
5.0

Nice people. Ms. Harrington and Jose we're both helpful, got me in and out, despite issues with the card reader.

robert B. 
Clasificación:
5.0

Nothing. You guys were great. Thanks

Maria T. 
Clasificación:
1.0

I payed for 24 hour access and most of the time I had a u-haul truck parked in front so I couldn't gain access! Asked manager about it and he said he couldn't do anything about it! Poor Management!

david l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd G. 
Clasificación:
5.0

Jordan and Gabe were amazing! The day we moved into the storage unit- Jordan brought water for us and our helpers- An unexpected and gracious gesture. Thank you!!

Colin B.  |  First Impressions 
Clasificación:
5.0

Nothing. It was all great.

Jo bradford M. 
Clasificación:
5.0

Pleasure to work w/Joy!

Leonard M. 
Clasificación:
5.0

Joy a delight to work with. Location very convenient.

Karen M.  |  First Impressions 
Clasificación:
5.0

The manager was exceptionally helpful and nice. Everything was extra clean.

Nancy H.  |  Overall Experience 
Clasificación:
5.0

The Manager who assisted us was fantastic. She was friendly, professional and went out of her way to make sure it was a smooth process.

Lisa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zabrina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

MS. JOY is one of the most gracious people I've ever met I have rented from her twice now and she goes above and beyond for me and my family please always call her first because she will give you the best deals !!! Andrea Seibel

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

Rented for 7am pickup through 24/7 pickup and vehicle not ready. Couldn't pick up until 9am. Delayed all help I had scheduled. The truck had apparently just been returned before I picked up and had not been swept out (rodent feces). This was not a good experience with the exception of the free size upgrade.

Shane D. 
Clasificación:
4.0

Turning the truck in was disappointing. When I turned the truck in with more gas than what it had when I picked it up, I was told I picked it up full. Good thing I had my paper work showing otherwise

Hakim S.  |  First Impressions 
Clasificación:
3.0

The12volt Outlets did not work. That makes it hard to charge your phone, and use navigation when you are traveling to a new location. That was quite a problem. Also, my bill was $25 more than the estimation given on the website. Mileage included.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Najwa D. 
Clasificación:
5.0

Joy is fantastic and kind and caring. She really is a testament for your company, and because if the need arises I most surely will return to her, even if I have to drive an extra 30-50 miles because I know I will be in good hands with her. Thank you so much Joy!!

Demetra G. 
Clasificación:
5.0

¡Gracias!

Marcus O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurizio M. 
Clasificación:
5.0

Very nice people at the office.

David B.  |  First Impressions 
Clasificación:
5.0

Excellent U-Haul location with super management, Joy is awesome!

Bill S. 
Clasificación:
5.0

Customer service was great! I was helped efficiently and curtiously from renting the vehicle to returning it. Gracias.

GREGORY C. 
Clasificación:
3.0

Price is insanely expensive, I know location managers don't have any say in this, but company wise, I paid 280 for 24 hours... kind of insane

Tyler Z. 
Clasificación:
5.0

Employees were very friendly & helpful!

Carol G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LeAnn G. 
Clasificación:
5.0

Shi is a super sweet customer oriented sales assistant. She is thurough, knowledgeable, patient and kind. She is a true value to this location that I have used several times. And Joy the manager as always is great

Jennifer H. 
Clasificación:
5.0

Joy is a personable and very helpful.

Tonya R.  |  First Impressions 
Clasificación:
5.0

Great place. Very happy with my choice. Joy is awesome!

Dennis E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

Joy was awesome and well accommodating.

Loren J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh K. 
Clasificación:
5.0

The manager is very helpful and works really hard.

Sonja D.  |  First Impressions 
Clasificación:
5.0

Love doing business with these guys. They made me feel so welcome!

Dana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

margie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah H. 
Clasificación:
5.0

Great business love to do business with Joy

FRANKLIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

keiarah M. 
Clasificación:
5.0

everything was great!

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KY N. 
Clasificación:
4.0

Joy was wonderful! Thank You!

Thomas E. 
Clasificación:
5.0

Her name escapes me at the moment but the lady that served me was great. I would definitely recommend this U-Haul and Storage to all my friends. I was actually going to use a storage closer to my rent house but she will get my business from now on.

Richard L. 
Clasificación:
5.0

Everything was wonderful!

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

Nothing at all. Joe was wonderful! The costs are up front. No hidden fees.

Kim H. 
Clasificación:
5.0

n/a

Davud G. 
Clasificación:
4.0

Verbally explain to all customers who purchase a U-box that the container holds weight up to 2000 pounds and to place the heaviest boxes in the middle of the container.

Dinah C. 
Clasificación:
5.0

Joy was friendly and hospitable. She did a great job of being attentive and customer-oriented.

alan B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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