Customer did not leave a comment.Barbara C. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Rufe Snow
North Richland Hills, TX 76180
(W Of Rufe Snow Dr)
Services at this Location:
- Mon–Fri8:30 am–5:30 pm
- Saturday9 am–4 pm
- Sunday10 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALFRED M. | Overall Experience
Customer did not leave a comment.ROCHELLE H. | First Impressions
Everyone was eager to help that things went efficiently excellent...Anthony C. | First Impressions
They locked me out when I had 24 hrs access claiming I was living on property which I wasn't but during the extreme heat of 110' degrees days I would stay at my unit longer in daytime!! And used extension cord to plug up fans and sat there sometimes but was not living there!! So I just left!!Catherine P. | Overall Experience
Customer did not leave a comment.VERONICA G. | Overall Experience
Van was ready and the y were very accommodating.Joseph A.
Fast friendly serviceJerry A.
Staff was friendly and helpful.Douglas B. | Overall Experience
Customer did not leave a comment.Kaia E.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.Lupe T.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Shauna Y. | First Impressions
Customer did not leave a comment.tina i. | Overall Experience
Customer did not leave a comment.Maritza G. | Overall Experience
I wanted to give Kaia (I hope that's the right spelling) a shoutout. I had rented a unit online at the Haltom City location. When I arrived, I realized it would not work for what I needed to store. The team member at that site reached out to this location and worked on getting everything transferred over while I headed to the new location. Time was of the essence as I had a large toolbox, loaded up on a tow truck, and had to pay for time in transit. Once I arrived, she was so friendly and informative. She had everything ready so all we had to do was pull in and unload. Her friendliness and patience were greatly appreciated during a stressful time!Brandy R. | First Impressions
The U-Haul had several engine warning lights on. The location opened late, and didn't open until 9:45 (my reservation was for 9 am, and we had to wait outside for the location to open). I lost almost an hour of my reservation and my service window with the movers. The location was very chaotic and disorganized. I would not use again.Amanda B.
This location has been the best one we’ve had.cameron l. | Overall Experience
Front desk lady was very helpful and efficientGerald W.
Customer did not leave a comment.Melnde W. | Online Move In
Smooth and easy rental experience at this location. Greg is very helpful and courteous. Will recommend this location to friends.Raju S.
The new staff at Browning we're great!Ronald S. | Overall Experience
Good God given people! Very clean facility and just down to earth people. Michigansheryl L.
Customer did not leave a comment.Glen A. | Overall Experience
Customer did not leave a comment.Matthew C.
I left late last night not sure if we have after hour access it shouldn't happen again. In coming through right now in 1 min thanks Terryterry m. | Overall Experience
Customer did not leave a comment.betty s. | First Impressions
Customer did not leave a comment.Tammi E.
Front desk customer service was supreme,, very knowledgeable, helpful and great personality!!!Derick F.
Customer did not leave a comment.Trevor S.
The temperature inside the storage was a little hot.tina b. | Overall Experience
Customer did not leave a comment.Briana J. | Overall Experience
They rented me a truck with a broken seat for the driver. The seat is completely smashed over to the side so that the seat is slightly tilted, and the cushioning on the left-hand side is almost nonexistent. It should not have been rented to me. I was in a position where I didn't have the ability to refuse the truck. I was not pleased.Young J.
Customer did not leave a comment.Katherine D. | First Impressions
Customer did not leave a comment.AARIN N.
Customer did not leave a comment.BRUCE M. | Overall Experience
Not make it seem like someone is going to pay something and then when bring back the truck then you surprise someone with big pricesShawntal B.
Customer did not leave a comment.Dana P.
The customer service at the desk was impeccable and very knowledgeable and it was fast and easy. Thank You!Manuel T.
Customer did not leave a comment.Franklin P.
Customer did not leave a comment.saul A.
Customer did not leave a comment.Adrian M.
I would say that you should have a bigger parking lot for your vehicles. I didn't have trouble parking a fifteen foot truck but Simone else could. Also the check in procedure needs to be made more simple. All the checks and balances need to be already have been made before someone goes to pick up an asset. Customer service was amazing though and made me want to work for the company.RAMON C.
Customer did not leave a comment.marilyann h. | First Impressions
Customer did not leave a comment.Dana P. | First Impressions
Customer did not leave a comment.Kimberly M.
More parking available. It was tight due to other drop offs. There were only 4-5 spots and three were filled with instructions not to block exits/entrances etc. kinda hard with a large vehicle?Miriam S.
Customer did not leave a comment.Vanita Y.
They don't open on time. I had a deadline to meet and starting off late was very unprofessionalKRISTA J.
Customer did not leave a comment.Hallie F. | First Impressions
Customer did not leave a comment.Martha F.
Customer did not leave a comment.GEORGE S. | Overall Experience
Customer did not leave a comment.Mae W. | Overall Experience
Make sure the truck is available when it is scheduled or at least call ahead when you know it will be available later than the agreed time. Also if it is available later than the agreed upon time make sure you have the dollys that were also reserved for that. They literally gave my dollys to the truck that picked up right before me which was again, later than my agreed upon time and in doing so had no dollys for me. So I had to do the entire move without the dollys because the only recommendation I was given is I can drive their uhaul (at my expense) to another location to purchase a dolly because none at said location were available for rent. Miserable time, the only star that is given, is the truck was clean.Skyler H.
Everything was great! No issuesJoseph S.
Customer did not leave a comment.Melisha M.
Customer did not leave a comment.Cam G.
Reserved a cargo van only to be told at pick-up that I could not rent it because I did not have a Texas license. Nowhere in the online system did it mention this, nor did it stop me from completing the online check-in process. Had to rent a larger truck, resulting in a higher mileage charge.TODD H.
Customer did not leave a comment.John H.
Customer did not leave a comment.claude B.
Perhaps ask what is being move, household, appliances, or piano. Then recommend equipment, thanks.Gerald K.
Customer did not leave a comment.CHARLES P. | Overall Experience
Customer did not leave a comment.tonnette T.
Customer did not leave a comment.RICHARD H. | Overall Experience
Truck was filthy, smelled like smoke, water was leaking from the engine, the ramp was stuck and needed 2 people to pull it out.Mike C.
Customer did not leave a comment.Michelle S. | Overall Experience
Braces on wall reduced space and 9x9x9 is not accurate.sherri G. | First Impressions
Customer did not leave a comment.Vanessa R. | First Impressions
Customer did not leave a comment.Allen B.
Customer did not leave a comment.Robert S. | Overall Experience
THE WORSE PLACE I HAVE EVEN BEEN HORRIBLE CUSTOMER SERVICE VERY RUDE FRONT LADY NO CUSTOMER SERVICE AT ALL I WILL NEVER BE BACK OR WILL NEVER RECCOMEND THIS PLACE TO NOONE .. RACIST FRONT DESK CLERK AND NASTY ATTITUDE NOT HELPFUL AT ALL SHE TOLD ME AHE WOULD KICK ME OUT BECAUSE AHE WAS ALREADY CLOSED AND SHE NEEDED TO COUNT HER MONEY WHILE I WAS WAITING TO GET A RECEIPTS FOR MAKING A PAYMENT AND YET SHE THRU THE PAPER AT ME AND TOLD ME GET OUT NOW...VERY UNPROFESSIONAL. TRUST ME.NEVER EVER WILL.I BE BACK.. I KEEP GETTING PHONE CALLS AND EMAILS THAT I WAS LATE PAYING RENT BUT SHE NEVER EVER GAVE ME A MOVE OUT PAPERWORK OR A RECEIPT... UNTIL MANAGER CALL TO SEE IF I HAD MOVE OUT 3 WEEKS LATER ...Bertha B. | Overall Experience
Customer did not leave a comment.Larry B.
The store at 8221 Blvd 26 Richland Hills Didn't have the truck we reserved and didn't really seem to care. Luckily the store at 6550 Browning Dr came through with a truck and was also very friendly and helpful. Will gladly use this location again.Jay H.
Customer did not leave a comment.Ples S. | Overall Experience
Customer did not leave a comment.connie w. | First Impressions
Customer did not leave a comment.BRENDA ATILANO C. | Overall Experience
Customer did not leave a comment.ebony g. | Overall Experience
Customer did not leave a comment.Tamika H.
N/aDieuseul F. | Overall Experience
Emails went unanswered. Phone calls were not returned. Service was subpar when finally caught someone in office (during office hours the office was unattended for more than 20 minutes).Cynthia T. | Overall Experience
Super friendly staff and informative. Easy access. Easy pay online, too. Glad we used them.DEBRA T. | Overall Experience
I had rat poop on my furniture and damage my dresser and bed Framemaricela c. | Overall Experience
Customer did not leave a comment.Nathaniel D.
Customer did not leave a comment.L C H.
Customer did not leave a comment.JOHANNES V. | Overall Experience
Customer did not leave a comment.JOHANNES V.
Customer did not leave a comment.Susan N.
Customer did not leave a comment.Carol A. | First Impressions
Horrible my account is set on automatic pay and they still locked me out my storage that was paid for already. I lost so much money trying to move by being locked out it’s cost me double because of your mistake I will and would never use uhual again and I will for sure let everyone know not to do it I have statements and receipts and pictures there will be no lies told. Then you guys are still charging me and after I requested a move out and still being charged! Uhual is a joke!brooke b. | Overall Experience
N/ARicco E. | Overall Experience
Your call center representative that took my call referee me to this location & she was absolutely AMAZING!SHANNON F. | First Impressions
Customer did not leave a comment.Robert A.
I’ve never had anything but superior service from u- haul all around. Very professional staff , best storage ever.SHIRLEY ANN J. | First Impressions
Customer did not leave a comment.Orlando P.
My reservation was set to pick up the truck at 9am. When I arrived at the site no one was there. I had to call around until I found someone at an alternate location to come and open the store. My move was delayed an hour due to this lack of professionalism and communication. I will never rent from this location again.Peter R.
My fuel gauge was 3/8 full at time of checking out, and when I returned it just a little over 3/8 full but was charged a $90 fee for fuel replacement. I need to be refunded for this but haven't heard from anyone.Adam C.
The dolly I ordered was not included with the truck. Made my move a much bigger hassle than it needed to be, and I still had to pay for the dolly that I never received. Very disappointing.Cody P.
Customer did not leave a comment.Linda M.
She was amazing and super helpful. I'm glad we chose this location.Joshua Y.
Customer did not leave a comment.Jessiebel S.
I am very blessed to have Ms. Diana and maybe Ms. Betty “ at this facility they were so good to me and they were always their when I had questions about things. Keep up the great work lady’s I’ll see y’all soon.Jessica M. | Overall Experience
The management was always kind and caring. Any question or concern I had was addressed immediately. I had been there approximately 6 years and never had an issue. The facility was very clean with easy access. They were very good to me and I appreciate everything that was done for me!Elizabeth W. | Overall Experience
Customer did not leave a comment.Teresa C.
Only problem was previous weekend when trying to clean out unit and gate was not working with my card.KAREN P. | Overall Experience
Customer did not leave a comment.Juan C. | Overall Experience
Customer did not leave a comment.susan b. | First Impressions
Customer did not leave a comment.sarah f. | First Impressions
Supervisor that didn’t work at that location was very helpful. All staff members were extremely nice.Tonya H. | Online Move In
Customer did not leave a comment.John Z. | First Impressions
The man was great.Deborah N. | First Impressions
Was told a lock would be in unit. It was not there. Was able to use my own.Paul P. | Online Move In
Customer did not leave a comment.BRETT L. | Overall Experience
Customer did not leave a comment.william L. | First Impressions
It was hard to after hours check in but I was not charged the $20 fee. Thank youCARL B.
Customer did not leave a comment.Martha M. | Overall Experience
My only complaint was that I was told there would be a lock on my unit when I arrived and there was not.Shannon S. | Online Move In
Customer did not leave a comment.Tu-Mi D. | Online Move In
Felt guilty on how I left. My ride to take the last load was a no show. I did not learn of this for 2 days. My experiences with U-Haul was always excellent. I was there for many years without a problem. Kathy was very helpful when my gate card quit working. In fact, it worked out better! Instead of replacing the card, I got a code to punch. Much more convenient. I do miss North Richland Hills.SHARON M. | Overall Experience
Customer did not leave a comment.Yenimari O. | Online Move In
These ladies are fantastic! Always helpful, cheerful, making customers feel like coming back -- time and again -- simply from knowing we'll be welcomed by their great company! Hope they never leave U-Haul, as they are a treasure for your guests! Don't know what they get paid, but they definitely deserve a raise in my book! Thank you for your service ladies!HOPE H. | Overall Experience
Customer did not leave a comment.SHARWAN S.
Customer did not leave a comment.Quan D.
The ladies who work in the office were very Helpful and very pleasant.Wanda K. | Overall Experience
Customer did not leave a comment.Sherri S.
Customer did not leave a comment.Ryan B. | First Impressions
Nothing it was all good. Diana, the manager is a character! Behind that hard exterior she's a sweet, friendly person who knows and enjoys interacting with people.TERRI L.
Phone app fails to see my location even after following the help. The needs to be an easier way to continue with checkin and checkout than freezing at this point.Steven G.
Customer did not leave a comment.DARIUS G.
I was randomly charged 230 dollarsJOSHUA D.
Customer did not leave a comment.SUSAN H.
Diana Helms has been so amazing! I had my stuff in storage for 3 years and she worked on with me every step of the way to make sure my stuff was secure. I was finally able to come by and close out my units and she has just been so helpful. The customer service is impeccable!saher k. | Overall Experience
I was very disappointed and sicken to my stomach, the truck inside and cab was dirty and nasty, dog hair everywhere, handle fir window was missing, looks like the inside has not been wiped down in months. I had no other choice because I couldn't get another truck until 5 p.m and I needed one before noon.NICOLE P.
I found several decapitated raccoon heads in my belongings, as well as what appeared to be a pentagram or some sort of pagan symbol drawn in that same raccoon blood. Very disturbing. I would use the UHaul in the future however.DANIELLE S. | Overall Experience
Customer did not leave a comment.Joseph L. | First Impressions
Customer did not leave a comment.Craig A. | Overall Experience
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.Katherine B. | Online Move In
Diana was incredibly kind and helpful! We would most definitely recommend!Katie B. | First Impressions
Customer did not leave a comment.Katie B.
Customer did not leave a comment.YAZMIN M.
Customer did not leave a comment.alicia s. | Overall Experience
The ladies in the front office were amazing..TERRY WAYNE JR E. | Overall Experience
Customer did not leave a comment.Carol K.
Customer did not leave a comment.monikia r. | First Impressions
Customer did not leave a comment.Glen A. | Online Move In
Customer did not leave a comment.Stacie H. | Overall Experience
Customer did not leave a comment.Laura B.
The manager was very helpful and so was her assistant. Great experience with the pick-up process. Thank you!Amy B.
I don't use storage often however I have had other storage experiences. . . This facility is a bit dated but the staff there keep it relatively clean and maintained. All staff is friendly and courteous. When it's time for storage again this U-Haul storage will be the first place I check. ThanksALONZO R. | Overall Experience
The staff is so friendly and extremely knowledgeable. Very pleasant to deal with and easy to get our space.DEBRA T. | First Impressions
This facility will be my first stop if I ever need extended storage again. The staff was very friendly and delightful to talk with. Given the location of this facility to all the new construction happening around the rail line in North Richland Hills; this place very easily could have had a rodent and pest problem, but it doesn't. I left my stuff in their care for over a year without ever checking on it; everything was safe, secure, and unharmed.Trent L. | Overall Experience
Customer did not leave a comment.Carlos I. | First Impressions
Customer did not leave a comment.Ken K. | First Impressions
Customer did not leave a comment.Clarence H. | First Impressions
Customer did not leave a comment.Joseph S. | First Impressions
Customer did not leave a comment.Kimberly F. | Overall Experience
Customer did not leave a comment.LETA RENEE T. | Overall Experience
Please include mandatory fees in the base charge for the rental.Bradford M.
Customer did not leave a comment.AMANDA R.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Lisa W.
The gentleman that worked there was very kind and helpfulRaul N.
Customer did not leave a comment.Gregory R.
The service was the best I've experienced thus far using a self storage facility. Chelsea was awesome from start to finish. I would highly recommend her service and this location because of the level of professionalism and sense of urgency Chelsea has display, can't get any better at those other self storages. Customer service that exceeds your expectations is what keeps us coming back again and again...Derrick W. | First Impressions
Reliable business, convenient and easysylvia j. | First Impressions
Customer did not leave a comment.Melissa M. | Overall Experience
Love this folksfranklin W.
Customer did not leave a comment.carla l. | Overall Experience
Customer did not leave a comment.DARREN L.
It was hard to book, hard to pick up, and the fuel level was wrong, which ended up leading to an excessive fuel charge. I gave up on trying to fix the fuel issue and just moved on. Won't use again.Blu P.
Customer did not leave a comment.Priscilla l. | Overall Experience
Thank you to Mrs. Diana for being so kind and helpful.gina f. | Overall Experience
Customer did not leave a comment.Tamara T. | Online Move In
They were great, I’d use them again 😃Allyson M. | Overall Experience
Customer did not leave a comment.Timothy H. | Online Move In
Diane helped us with 3 storage units after the initial booking was not secured.Francois L. | Overall Experience
It was the best experience that I have ever had with the U-Haul dealer they were over and above awesome I would definitely recommend this place and these girls I can't say enough about how awesome they wereVictoria V.
I love y'alls service and enjoy renting from y'allLevi H. | First Impressions
The clerk suppose to be helping me was rude and never said anything about the gas or walk out to truck, after paying she just handed me the keys and ask if i could bring truck back 2 hrs early and when i said no well she was done with me.Daniel P.
Customer did not leave a comment.LETA RENEE T. | First Impressions
Customer did not leave a comment.Debora K. | First Impressions
Customer did not leave a comment.christie n. | Overall Experience
Very niceKimberly F. | First Impressions
It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.Francois L. | First Impressions
Customer did not leave a comment.YVONNE J. | Overall Experience
Customer did not leave a comment.YVONNE H J.
Within the last 2 years this facility has really grown for the better before that it had some real problems. Diana and her crew are a pleasure to work with.CAROL R. | First Impressions
Overall great experienceLIZETH A. | Overall Experience
Customer did not leave a comment.yaharia v. | Overall Experience
Customer did not leave a comment.Warren R. | Overall Experience
Customer did not leave a comment.Dayna T.
Gabe was very friendly and helpful.rebecca S.
Wonderful experience!cynthia j. | Overall Experience
Customer did not leave a comment.Dennis F.
Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.cynthia f. | First Impressions
The office manager, Diana Helms made this quick and effort in the best ways. I’ll be back again.Andy E. | First Impressions
Customer did not leave a comment.ROBERTO T.
The manager and staff are exceptionally nice and professionalJOYCE W. | First Impressions
Gabe was great to work with. I had picked a unit from online that did not meet my needs. He was able to show me another option and made the change very easily. He went above and beyond my expectations. I really appreciated the help.Mark D. | Online Move In
Gabe was very nice and helpful and so was Diana! The process of purchasing a unit went very quickly and she was very detailed.cynthia j. | First Impressions
Customer did not leave a comment.Heather R. | Online Move In
Customer did not leave a comment.kimberly h. | Overall Experience
Very helpfulAmanda D.
Customer did not leave a comment.Natalie P.
Customer did not leave a comment.MICHELLE D.
Not being able to bring it to a location closer to us. And the mobile app is so difficult to use when trying to rent a U-Haul after hours. Took us 30 minutes to verify my ID and get the key.morgan W.